i am a flight attendant, ain't got no interest in becoming a pilot, instead i am focusing on my studies on computer science, though i may plagiarize your content and create aviation videos in my own language one day, p.s i have been thinking about it for the past 11 months, idk when i could, forgive me peace and love
It's not possible to remove your personal info like this. As soon as anything reaches data brokers, it's intensively processed into a form of data that cannot be and won't be removed. So please stop advertising scammy and shady businesses.
Lufthansa and the Lufthansa Group would make a very interesting story, too. They´re not only dominating the D-A-CH-Market in the same way as Qantas the Australian one, they´re a really big global player and just now on a big shopping tour across Europe (ITA, TAP, Air Europa, Air Baltic), but have also really big inside trouble - and not only because Boeing made them using their A 380, A 340 and B 747-400 beyond any schedule they hade made.
The government money which flowed to Qantas was not "state aid". About half was in the form of a government wage subsidy program called Jobkeeper, and was paid out to stood down staff. The other half was fee-for-service payments for the flying Qantas performed at the government's request, such as repatriation charters for Australians stranded overseas. The idea that long-suffering staff should return their sole source of income received during COVID is just plain cruel. The idea that the airline should offer a refund on services which have already been provided does not make sense. These arrangements were unique to Australia's situation and bear no resemblance to the state aid given to other airlines during this time. Qantas survived through their own financial means, and describing this money as "state aid" is deliberate misinformation and should be changed immediately. Similarly, the Qatar rejection was more about the infamous "strip search" incident at Doha airport, where numerous Australians were subject to invasive, non-consensual strip searches while in transit at the airport. I can only assume that Qatar "sponsored" you to not mention that part. Much of this story is spot on, but these two points are shamefully off the mark. You usually do better than that. Maybe focus more on research and less on sponsored opinions.
How can an company corrupt its image… from an internationally recognized and respected brand, to one that ANGERED tens of thousands of its customers??....+.... Ask Disney.. they know...... Budweiser also know... and we aaaalll know what it is the problem.+..
A CEO and their friends lining their pockets with the help of complicit politicians, privatizing the profits, socializing the losses, subsequently leaving with a golden parachute and leaving others to clean up the mess. What’s new? I have heard that story before…
So many similar stories here in Canada. The typical CEO is now just a private version of the corrupt politicians running the country into the ground. Their main goal is to steal as much money as possible at the expense of the customer or taxpayer. By bringing in someone with absolutely no knowledge, nor any care, for existing corporate culture, the board is basically signaling their intent to start stealing in earnest. There are still a few CEOs and other top execs who actually care about the company they control, but they are now oddities in the “look out for number one and to hell with everyone else” corporate and political environment of today.
As a former pilot for Qantas Mainline, I can say that Joyce was the most hated CEO in Qantas' history. His contempt for his own staff was second to none. I know for a fact that he would NEVER eat on board a Qantas flight, for fear of having his food tampered with, by his disgruntled staff... 😗
Unfortunately as they've killed off competition and are the alpha in the nations duopoly, what are they like to work for. I've got the hours and need to finish two ATPLs and was looking at applying for Qlink to get my foot in the door. Is it still a good jump board into Qantas, or not worth it anymore?
I am done with Quantas since 2018. They canceled my flight an hour before boarding, provided no assistance with getting a replacement and refused to even refund my original ticket. Never again.
Yeah, that's not much possible in the EU (and in all flights in/out of the EU, and to some extent in all legs on a ticket from/to the EU). EasyjJet had to pay a shitload of money for my alternative connection, hotel bookings etc. when they did exactly what they did to you. I should have also probably applied to the compensation itself, but it was questionable whether it was EasyJet operational reasons or outside influences as they claimed "ATC restrictions" as the reason.
@@utha2665but the point in Australia is that gov't is too strongly bond to Quantas. Reminds me of the story when Qatar authorities wanted to ban the A350 for technical issues -- the only reason being to allow Qatar a better position against Airbus. That's a similar level of bond.
I remember being on a Virgin Atlantic flight to the UK. I became ill and collapsed. They diverted the flight to Gander Nova Scotia where I ended up in hospital. When I was discharged they paid for me to get back to the Gander Airport and made sure I was fed. Then they arranged a new seat on another flight and got me to my destination in the UK. I have nothing but praise for the way Virgin Atlantic looked after me and I apologise to all the passengers whose flight delay was down to me. Airlines can get it right too, and I applaud VAs customer service.😅
Aussie here. I'm surprised that you didn't mention the real reason that Qantas cancelled so many flights, which because it was hogging airport slots it didn't need to keep their competitors from getting them.
Interestingly, REX 737 services were the most on-time and least cancelled prior to their fall They sought what the public wanted: cheap, reliable, safe services and then the public screws them by buying Qantas tickets anyway (as Q would slash their fares and up their volume on those specific routes)
Australian here. Another interesting fact is that QANTAS has their invite-only "Chairmans Lounge" with highest level Frequent Flyer status. This is a very exclusive tier, and is awarded (at the CEO's diecretion) to decision-makers in very large companies that have a high-value commercial relationship with QANTAS. It is also awarded to nearly all politicians (State and Federal), judges. And the Prime Minister's 23-year-old son.
Do you think a corporation should not be able to treat selected guests with more favour than others? Would you prefer yet another government law banning corporations giving their favoured guests favoured treatment?
I flew for QANTAS from 1985 until I retired in 2019. When I started, it was a proud airline, staffed by enthusiastic and capable people. By the time I left, the continual trashing of the staff, by Joyce and his immediate predecessor, Dixon, had taken its toll. Another casualty of rapacious CEOs.
@Trash_Can81 a lot of the ground guys I worked with in International pushback etc were original Pre TAA Merger Qantas guys. Used to tell me all kinda awesome stories when Qantas was actually worth a damn to the people of the country.
@Trash_Can81 Thanks for all your efforts and professionalism, I possibly was on board when you were at the front, just guessing. It must be sad to have belonged to a great aviation corporation only to see it descend in such a sad and disgraceful manner. Joyce makes my blood boil.
I went to the shareholders AGM. The large investors had already approved of Joyce and his income so the small investors vitriol fell on deaf ears. I don’t travel QANTAS now.
Australian here. Met Alan Joyce walking around on the streets of Sydney a few years back, truly a freak coincidence. Whilst walking down the street I asked him why he had run Qantas into the ground and he told me to "F*** off mate". I swear this is 100% real.
I flew for Qantas for 25 years, and over that time I watched a great airline slowly devolve into a shadow of its former self . It was as if its soul was being gutted from within. Be under NO illusion this started under Dixon whose personable skills with his staff were non existent, being openly hostile at times . He was by the end of his tenure hated by the vast majority of Qantas staff. Then we got his protege in Joyce (a big mistake) and the hostility between management and staff only increased. Joyce continued the systematic cost cutting started by Dixon revealing his true nature of only having respect for the shareholders and what was necessary to maximise his renumeration. A very sad period in the history of what was once a truly great airline.
@@NoRegertsHere Was excluding Qatar Airways a government "bailout"? Why are people paying for expensive airfares? Allow competition and let the profit margins drop
I am an Australian and absolutely hate this airline. As you correctly pointed out Qantas was once a point of pride for myself as an Australian icon but after the years of that troll CEO it is now the object of scorn, with a demoralised work force and a reputation that is in tatters.
You missed the chairman’s lounge controversy. I think you should do a follow up on this. For years, qantas has been offering free membership to an ultra-premium lounge to politicians and heads of government departments and celebrities. These lounges are at most major airports. They have secret entries. Once inside, guests are given complimentary fine dining. Qantas staff individually remind guests when their flights are ready to board. This may explain why qantas was able to negotiate some of the unbelievable preferential treatment they got at tax payers expense. It’s called the chairman’s lounge. Look it up. Add it to your video.
As an Aussie and a shareholder I feel that the greedy and immoral behaviour of QANTAS was an absolute disgrace. Well done on making such a well made video, very informative and an important subject. Thank you very much!!
@@MentourNow Seriously the brand loyalty to Qantas and their frequent flyer scheme is almost cult like. I know people who say nasty things about them, but still fly with Qantas because they want to get more points. That is mad because it is very hard to actually use those points. Personally I am not a member of the points cult, so I have a choice of cheaper fares on a variety of other airlines flying at a wider variety of times.
@@Dave_Sisson I regularly use points for upgrades to PE and business to and from London / Australia. The use of points in that context offers unbelievably good value.
@@bogan-slayer7469 Fair enough, but are you sure that you could not get better value flights (of any class) if you shopped around and abandoned the Points Cult?
Australian here; it is also important to understand that the Australian market is, quote, "only big enough for 1.5 airlines". This means that Qantas knew and still knows it has really no competition - even internationally funded companies like Virgin don't see Australia as big enough a market to try to truly compete with Qantas' very heavily entrenched dominance. And so, Qantas really was/is a monopoly and thus can get way with proverbial murder. Us Aussie customers have no choice, especially to rural/regional areas; either fly qantas or don't fly...in a country as big as USA...so we fly and endure Qantas' bad behaviours.
Aussie here, I stopped flying Qantas when Joyce became CEO, since then I've been a Virgin flyer! When I fly overseas it's either Singapore Airlines or Edihad, they get me wherever I want to go! Qantas was a very good airline and I was proud it's Australian, but Joyce killed that feeling I had for the airline. As far as I'm concerned he was the wrong choice and should never have been given the riens! The new CEO was the CFO, so she was overseeing everything Joyce did, doesn't really instil confidence, does it?!
that thought sounds very odd to me considering that Scandinavia has 21m people and is served by two main airlines (SAS and Norwegian) and a couple of smaller ones that have a wide net as well. Factor in Finland and you get a population equivalent of Australia but have to add in Finnair as well, so then three airlines. Idk seems odd to me, in my head there would be room for at least two whole airlines in Australia.
@@richardhoulton4016 I traveled by train from Sydney to Canberra.....never again. Over 4 hours for 280 km, while in Japan you cover the distance between Tokyo and Hiroshima in that time....over 800 km. And you have leg room.
We can't forget that Vanessa Hudson knew exactly what Joyce and the board were up to and is an acolyte of Alan's, so don't expect much to actually change. Since she took over domestic airfares have jumped by around 20% (Virgin as well) since June 24 with the downfall of Rex (and Bonza). Both Qantas/jetstar and Virgin are cashing in on the lack of competition in their duopoly, similar to our supermarkets (Coles and Woolworths). There is no competition for many services here in Aus, airfares, groceries, banking and insurance to name a few.
dont leave out Virgin as it wouldnt matter if only Qantas raised fares! I think Vanessa has the opportunity to distance herself from Joyce and create her own legacy. Whether she chooses to do this or not well, we will have to wait and see. Whilst you can very rapidly destroy a brand it takes a lot more time to rebuild it as you have to gradually get the customers trust back. The challenge she has is to be able to tell the difference between customers choosing Qantas because they want to from those flying Qantas because there really isn't any other choice!
@@mnewm21 Does not matter , damage is done , Share registry has been manipulated so partners like BA & Singapore Air have a greater say than Australians and qantas co go bust for all I care and the sooner the better . Like all business now days with 100% MBA management the customers are nothing more than consumption units and the staff are variable production units . Dehumanisation is a key principle of MBA theory so there is no Qantas any more and their never will be again no matter what was done . And when Qantas did emergency evacuations during WW II and during natural disasters they used to do it gratis because the staff worked for free and the company footed the fuel bills . During covid Qantas charged more per seat than almost every charter plane and it would have been cheaper to evacuate Australians with a foreign charter company. Joyce went to war with both the staff and the customers for his own personnel gain . I can remember Joyce justifying this quadrupling of regular fares because the planes had to fly to ( Greece I think ) empty turn around & fly back
Another thing you did not cover: when the ACCC sued Qantas over their sale of tickets on already cancelled flights, Qantas filed a completely unmeritorious defence in court, claiming that what they did was perfectly fine. That defence claimed that it was OK to sell seats on cancelled flights because a plane ticket does not oblige the airline to carry the customer on the flight in question.
Oh yes, when I read that one that’s when alarm bells rang and decided to never book a flight with them until they improve their policies. I’m still waiting.
Yes! It was their defence that customers don't purchase a particular flight, but a "bundle of rights" that the airline will get them from point A to point B sometime around the time that the customer books. They're an absolute disgrace now and as a once proud Qantas Platinum frequent flyer, I'm now so anti-Qantas that I'll drive for hours to avoid flying with them.
Yep. I know a current upper-level exec and went on a HQ tour with them soon after the ACCC judgement. They said the airline was happy since the $100 million fine is just a slap on the wrist to them. That was one of a few off-handed comments. Disgusting culture, the fish rots from the head.
As an Irish woman, I am so embarrassed that Alan Joyce is one of our own. To make a mess of a company at home would have been bad enough, but to go to Australia, take one of the greatest airlines on earth- the pride and joy of the Aussies- and run it into the ground, is absolutely unforgivable. He is an embarassment and a disgrace... what a way to repay the kindness of the people who welcomed him into their beautiful country.
@@damienkramer O'Leary knows how to get people from A to B reliably and cheaply and profitably. QANTAS got a dude who pretended to be another O'Leary but wasn't.
I flew from LAX to AKL yesterday on Air New Zealand, there was a poor lady sitting next to us when we were waiting to board that was supposed to be on a Qantas 787 flight from LAX to MEL who's flight had just been cancelled at the last minute and she had no idea whatsoever what was going on. She seemed to think they had re-booked her on flights LAX-AKL-MEL but there appeared to be almost no understandable communication from Qantas. Bottom line is the chaos is clearly still underway at Qantas
For the non Australian: basically every industry in Australia is like this, airlines, grocery stores, the media, internet, mobile providers, water, electricity, everything is cooked here
have not been to Aus in 20 years, guns were banned from the good people - I would have hoped that laws against monopolies would have prevailed as well??
Sounds like they need to break up some monopolies, potentially threaten nationalization for anything that can't be done with and use settlements from antitrust to control anyone else's worst tendencies.
I travelled to Australia a couple of times on business. I was working for a large international company and the local division was in trouble... I really could not understand the thinking of people in senior positions. It was a mixture of arrogance and stupidity wrapped in a suit. Needless to say the manufacturing side went bust and they turned to importing product from sister companies in Thailand and Malaysia. Come to think of of it, the workforce wasn't much better - the only real difference is that they didn't wear suits.
Born and bred Australian, here, and also one with some background in aviation. I won't go into details, but part of that background involves working with QANTAS flight crews on occasions during the dark days of Joyce and his board of merry men. Let me just say, this presentation, as well researched as it was, barely touches the surface of what went on a QANTAS under Joyce's rein of greed and ineptitude (opinion). The ticket fiasco, the treatment of the baggage handlers and the extortion of the Australian taxpayer pales by comparison to the debacle that went on in the maintenance division. And that's not to mention the moral of flight crews. I'd like to say that I'd give them another chance, but I doubt it. The New CEO, Hudson has been a senior executive at QANTAS for a long time, now. I'd love to know how many and how big the bonuses were when she was working under Joyce.
Your poli's are cheap - Joyce and his lot just bribe them with lifetime access to Qantas First class lounges, a couple of comp tickets per year return to Europe and then Qantas gets free taxpayer handouts in return. What a crock
@@waynemansfield1527the destruction of the company but dividing all of the workforce under different companies was Joyce's doing and is what has ruined the company.
@@waynemansfield1527 A good team of AME's/LAME's is one of the most valuable thing that an aircrew can have at their disposal, yet by all accounts, were least valued by the company. I can't remember the gentleman's name, now. He was a former check and training captain on the 747. He spoke incredibly highly of you guys, and with a palatable tone of disgust in his voice as to how you were hung out to dry QANTAS.
@@waynemansfield1527 True, but we must remember that a RUclips Video can only show "Headlines" not long-chained details, or else many viewers would rebel. But it did enough to summarize the Company's current sad state. My wife & I had a combined service of over 50 years as Flight Attendants with QANTAS and have experienced the sad changes ourselves first-hand.
Really good analysis. As an Australian and someone who has flown QANTAS many times, they have gone from my preferred airline to my last resort. In my experience, Alan Joyce is responsible for the airlines’ woes. QANTAS customer service had always been casual but friendly, but just became casual and often unfriendly. My first real experience of this was several years before the pandemic when I was booked from Sydney to Johannesburg. Some weeks before my flight I received an email telling me the date of my flight had been changed. I rang for an explanation but was given none, just told “if it’s not convenient just cancel it” I asked what about my connecting flights and hotels and they said “contact you travel insurance” and I am not exaggerating the abruptness. This wasn’t my last experience like this, with the next one ending in a five hour rushed drive (one way) to get an international flight because at the last minute they cancelled an internal flight. So given that and all the other reasons you give, could QANTAS rescue their reputation with me? NO.
I could not agree more. There was a time, some decades ago, when I would not have chosen to fly on any airline other than Qantas, either within Australia or internationally. Now, my default setting is anything but Qantas. For domestic flights, my preferred option in recent years has been Rex Airlines - exceptional customer service both on land and in the air - from a staff who really seemed enthusiastic about helping the passengers who ultimately pay their wages. Of course, Rex has recently collapsed. I have no direct proof, but I am fairly certain that Qantas did everything it could to produce this result, both by using their privileged position in domestic terminals and air routes, and by predatory manipulation of competitive ticket prices. Travelling to Europe, my first choice is now Finnair. Lovely, clean and well-appointed aircraft, fantastic staff, and timetables designed to suit the convenience of passengers rather than to squeeze the most dollars per kilometre out of tired and decrepit aircraft. And the cost of a business class ticket to Europe is about two-thirds of what Qantas charges.
Hey Mentour, great video about QANTAS , one thing you didn't mention Joyce doing is in 2011 he grounded the ENTIRE QANTAS fleet globally during an industrial dispute which cost the airline A$20 million a day. As an Australian I can safely say that Joyce leaving happened at least a decade too late.
That stunt Joyce created in 2011, might have cost $20 million a day directly but estimates suggest that the knock-on effect and customer dissatisfaction may have cost the company well over $200 million. I would argue Joyce should never have been the CEO in the first place!
That shut down stranded many passengers midway on their outbound/inbound flights to Europe and the USA ( necessary for refuelling). There was no notice for the shutdown. The reason for the shutdown was their refusal to negotiate with the pilots union. I have never flown Qantas, domestically or internationally and whilst I am just one person, there are many of us Australians who are of the same mind. I tried to cancel my frequent flyer membership and was told I couldn't... until I said I would take the matter up with the Ombudsman/regulator. If it weren't for the employees, I would not be sorry if the company went out of business. The sacking of the entire baggage handling crew during the pandemic was opportunistic but not that surprising. The High Court (Australia's highest court) ruled the sackings were illegal but by that time it was too late to re-employ the baggage handlers. Qantas knew this was the likely outcome so went ahead anyway for financial reasons. There was no effective contingency plan for post sacking baggage handling as for a long time after the sacking of the baggage handlers, baggage went AWOL or missing completely. There was also a safety aspect as the loading of baggage did not take into account weight distribution which had the potential to cause instability during the flight, especially on take-off/landing. It was an unmitigated disaster. A cabin cleaner was also sacked during the pandemic because Qantas wouldn't provide protective gear. This was taken to court and again Qantas lost.
I made a decision after he dumped all those people around the world I would never put myself at risk by flying QANTAS. Lots of things can go wrong leaving you stranded but to do it deliberately is sick and depraved.
Thank you! Thank you for posting this. I'm an ex-cabin crew member who worked on Qantas' international routes for 4 years. I worked for them when the CEO was Alan Joyce. I can confirm it was one of the best/worst jobs I've ever had. During COVID it was really difficult and without going into too much detail, I was essentially forced to leave the company. I was also promised a bonus which I never received for working for them during a huge profit year. I've always wanted to share my experience of working for them while he was CEO but it makes me really sad, as it was my dream job. The video is amazing and paints a really good picture, Australia relies so heavily on Qantas as many regional towns, the only option people have to use is Qantas. It's such an iconic brand of the country and it's just so sad what has happened to it.
A big reason missed in the video is that qantas took jobkeeper subsidies, meant to help companies keep their employees, from one hand, then fired those same employees on the other hand while handing generous dividends to the shareholders and more than 30 million in salary to Alan Joyce.
No, he covered that. He didn't specifically spell out what the funding was for that they got from the govt. during COVID but that's what he was talking about. That happened in many countries BTW.
@@PhilInAustralia While a share buyback is not a dividend. It certainly ends up increasing the price of the remaining shares. $ 550 million dollars worth of value to share holders.
there is nothing like flying to the World's most remote city (Perth) and QANTAS being your only option out...your 9pm flight has been delayed to 10pm, 11pm, midnight & now it's cancelled...here's a hotel voucher at 3am, but you must checkout at 10am...and your replacement flight is at 5pm!
I feel your pain there, I suffered similar as well. Though I have to include the front line staff and ground crew as well. They suffered alongside us Australians while the top were fully aware or incompetent at the very least. Seeing the abuse they were subjected to first hand was horrible, and hearing how the remaining ground crew were run off of the feet to try and keep up with demand was alarming. Particularly for the safety of themselves and passengers.
The anger seems perfectly reasonable to me. 1. Take state funds to help keep the company going. 2. Basically steal people's money for flights they never get to take without a proper and full refund. 3. Union Busting. I HATE that kind of thing personally. The baggage handlers deserved better. Oh, and the shareholders have record profits? Uh, NO. That should not be legal.
As an Australian, the other part that pissed some of us off was that during the pandemic, Virgin declared (nearly declared?) bankruptcy. There were calls for the Australian government to assist Virgin during that time, like the government had done Qantas and others. Qantas was publicly very opposed to this. Virgin really has been the only airline keeping these clowns honest. And Alan Joyce is a pompous twat.
absolutely agree 100%. The airline deserved every ounce of disrespect given the treatment of passengers and the Australian ppl particularly those taxpayers who gave the airline $B's. Happy to see the back of the "leprechon". And the Company promoting/marketing of "status labelling of tickets/seats/travellers" on QANTAS when Australia is an egalitarian Country, where all should receive equal respect and gracious service regardless whether they sit in economy or business class, is UNAustralian. We aren't the 51st. State yet where the $$$$ determines one's importance.
Another reason why this behavior was even possible was the lack of competition. Quantas hoards most slots in the big airports but is unable to fill all these slots. They are only able to keep the slots by cancelling strategically flights so no flight is cancelled more than twice in a row. This prevents competitors from extending their business and leads to an overall worse experience for the customer.
I used to fly from Port Macquarie to Sydney if I was flying internationally out of Sydney. But these random cancellations mean it's quicker, more comfortable and cheaper to drive and pay for airport parking. You can't depend on them to get you there for your flight out, and because it's usually the morning flight that's cancelled (so they don't have to pay for hotels) that extends arrivals just after the curfew from a 2 hour wait to a 10 hour wait. 10 extra hours tacked on to an already long flight is just torture.
I’d like to point out that this is not entirely true. Qantas along with Jetstar and Virgin are required by ATC to cancel flights when weather restricts runway use at for example SYD. The do cancel what they are told to as numbers wise, and strategically choose the MEL and CBR routes due to the amount of available seats they can move their passengers to with least about of disruption. Other than that maintenance is the next big factor, and SYD is the hub where most maintenance happens. This still does not bring the amount of unused slots down low enough to “break the rules” and to be considered Slot Hoarding. For those who don’t know, Bonza never asked for slots at SYD. Rex had bad management with their 737 operation.
QANTAS will never recover goodwill in the eyes of Australians... you failed to cover the incident when he 'grounded all Qantas' aircraft all over the world, to try to break a union dispute... which stranded tens of thousands of Australians in airports all over the world, a true act of bastardry. THAT is what pissed us all off...
By doing so, including stranding passengers in Bangkok as a typhoon approached. You could also argue that the grounding meant Qantas was no longer "continuously operating" when it choose to shut down. See if you can find the archives of the Plane Talking blog on Crikey by the late, great Ben Sandilands. He cut through the BS to expose Qantas' actions for what they were, which was just what you said they were: b***rdry
Oh stop, Airlines in the US have proven you can treat people like crap and they'll still buy a ticket if it's at the right price. The consumer has a very short memory and no integrity.
@@JoelReid The irony.... The new CEO was CFO under Joyce and is up to her neck in everything you reported. She should be treated with the same contempt as Joyce and made to leave for shame…
I'm an Australian pilot, and the acronym in the Aussie aviation biz is Queer And Nasty Try Another Service. Their management has been nasty for a long time, they even cancelled the frequent flyer program some years ago, I lost a heap of points when that happened. Then there is their predatory pricing on routes where they have a monopoly. QANTAS is a government airline despite their claim to be a private company. I will never fly with them again.
Joyce was a disaster from Day One. What was worse is that the whole country has known for years he was thrashing the company, which than kept paying him vast sums of money for his "services." The corporate world at its finest.
Half my family worked for QANTAS back in the 60s- 2000s. It was a great company back then. Today it's a shadow of its former self. Just like Australia really.
QANTAS was, as you said, an Australian icon that we were proud of. Reliable, well priced and safe. Under Joyce's management I believe they moved a lot of maintenance off shore also. Since COVID there have been a lot of cancellations, heaps of baggage going missing, and a totally unresponsive or unsympathetic customer service. The poor service, including the complete disdain for passengers calling their call centres, has contributed to QANTAS becoming extremely unpopular here. We flew to Thailand last year and although adding a few hours travel time, we flew Singapore Airlines for their far superior customer service and better flight conditions (no need to buy add ons). Saved us over $1000 to not use our national carrier.
Whenever I want to figure out why something is the way it is, I first ask myself how does greed fit into the system. It gets me to the answer like an ILS gets me to the threshold.
Great! I clumsily add that too few of us have sufficient INS to RNAV financialisation without radio equipment. Those ground(ed) fixes are fading away too… (Dang, this got really silly…🙈)
That's only part of the equation. The other part is stupidity. If there's a rule or law in place that you don't understand, it's because someone messed up big time.
@@mediocreman2 Legislation may seem - and be - stupid. I can assure you that cynicism and money plays the major role, not stupidity. They know - we usually don’t. My statement builds on taking part in legislative hearings work including dialogue with the minister & department involved… 😅
As an Australian family living in France, last time we went back home in 2010 was with Singapore Airlines, otherwise I would have normally chosen Qantas, but after what they did to us in 2002 when first coming here to live, with our dog onboard the flight, put an end to our loyalty! After telling us on arrival in Paris that we could pick her up very shortly in front of us at the terminal, but in fact she had been taken to their freight agent depot in the industrial zone, then unable to give us the name or address of it, so we had to go in taxi at our expense knocking door to door for over an hour to eventually find it at 10pm in winter, that was enough then and from what I hear now only hardens our attitude!
@@rvx5818 yes, after paying a fee to get her from them, on top of paying the transport company in Australia specializing in door to door animal air transport. Our next challenge was to find a taxi driver willing to take us with the dog back to the terminal which we luckily did, for the ongoing flight to Nice. Being on a smaller jet after we could hear her barking from the cargo hold under the floor, she had spent a total of 30 hrs in a cage. We complained to the company in OZ who never replied!
@@rvx5818 yes, he says finally at 10pm. At least they got their dog back, there was a case of a lady's dog dying in it's travel cage on a baking hot tarmac one summer just a few years ago.
As an Australian, I can also add that we’re embarrassed by the way QANTAS acted and the way our government allowed this to happen while giving them taxpayer money all along. Shame on the whole load of greedy people and their enablers. I think it’s fair to say that we have the best government that MONEY CAN BUY.
No, it's an accepted fact that the "British' Govt. can be bought much more cheaply, mainly because its members aren't British and plan to pi*s off as soon as they've loaded up their offshore accounts.
I remember the days when we used to be proud of Qantas because Dustin Hoffman in Rain Man said they were the 'safest airline in the world'. Those days have gone
A current Qantas employee told me that the staff rejoiced (pardon the pun) when they heard that Alan Joyce was leaving the company. They said he was one of the most hated CEOs in Australian history. Apparently staff were cracking bottles of champagne on flights and celebrating.
Australian here, they started going downhill when sacked the local maintenance staff/contracts and sent jobs overseas (15+ years ago?), since then there’s been more issues with the planes compared to the basically impeccable record
What do you mean "sent the jobs overseas"? They brough 457 Visa workers here! One of Joyce's little tricks was to issue maintenance certificates to foreign employees, but not domestic employees. Then, with the stroke of a pen, if you didn't have the required certificate, you weren't permitted to work on aircraft. Union busting at its finest.
Literally the main thing Qantas had going for it: the planes weren't the newest, or the with the best service, but gosh darn it we knew we had the best damn safety and maintenance record on the planet. And Joyce burned that.
Regardless if got location wrong, my point was it started back then with the screwing our maintenance people over, it should never have been allowed to happen!!
I emigrated from England to Australia with my family in 1965. We flew on Qantas 707, VH-EBM, The City of Launceston. We flew the Southern Cross route, meaning we stopped at New York, San Francisco, Hawaii and Nandi. Even though I was only 7 years old, it was a wonderful experience for a young boy. I still remember it clearly. That plane was sold by Qantas in 1969 and after a couple of different owners and was eventually purchased by John Travolta. In the sixties, Qantas was widely regarded as one of the best and safest airlines in the world. It's been sad to watch it's decline (especially under the disgraceful leadership of Joyce) to where it is today.
Superb video, I knew there had been some problems with QANTAS but living in the UK I'd not been quite aware of what. Don't get me wrong I enjoy (if that's the right word) your videos about disasters and accidents but finding these videos about issues in the industry equally captivating. I hope you have as much enjoyment making them as we do watching them.
As an Australian, I can say that people used to feel pride and trust in our national airline until Alan Joyce ruined its image through his greed. This may never be rebuilt. That
You missed a key point that 99% of Australians would agree with: Alan Joyce was the worst thing to ever happen to Qantas. Not only that he was and still is the most HATED CEO ever...
Except that the new CEO was the CFO at the time, so she new full well what was going on. You can't blame a single person for the actions of the entire company, the entire senior exec and board were in on it, Joyce is just the fall guy.
Good & accurate video. However you omitted the OG. In 2011 Qantas sacked its pilots and grounded the entire fleet, worldwide, leaving customers stranded with no warning. This was the first of the many other arrogant and anti-customer actions outlined in your video.
@@Juanguar In 2011, global flight disruptions were primarily caused by the eruption of the Grímsvötn volcano in Iceland. This volcanic eruption occurred in May 2011 and led to the release of a large ash cloud into the atmosphere. The ash cloud posed a significant risk to aircraft engines, as volcanic ash can damage engines and cause them to fail during flight. The eruption followed the infamous 2010 eruption of Eyjafjallajökull, which had already caused widespread flight cancellations across Europe. Although the Grímsvötn eruption in 2011 was less disruptive than Eyjafjallajökull, it still led to temporary flight cancellations and airspace closures in parts of Europe due to safety concerns. Airlines and aviation authorities took precautionary measures to prevent any danger to passengers and crews, leading to widespread but short-term interruptions in flight schedules. Noe you might remember it, right?!
Don't forget outsourcing all maintenance oversees which cost the jobs of thousands of workers and ruining the perfect safety record Qantas had. Allen Joyce did nothing but shit on the Australian public.
Worked for Qantas as a flight controller for almost 10 years. Became all about money and who you know ethos in the end. Managers sleeping with flight attendants and girlfriends getting promotions. Made redundant in the end to make way for cheaper contracted staff. A huge let down
As a proud Irish man in the aviation industry for 20 years, I can only say how embarrassed I feel, on behalf of all the good work being done by many figures including the Irish in the industry, I do sincerely apologise to the Australian people. Alan Joyce is a disgrace and an embarrassment to his country. Great video as always!!
So Joyce's exit package was cut from 21 million to "only" 9 million Australian dollars. Well that will certainly teach other CEOs a lesson that crime doesn't pay.
You people in Australia are wimps, we in the Us at Norfork Southern Just fired Allen Shaw, he left with nothing now the Ns board is trying to claw back Some of Allen Shaw pay, you need to do the same thing to Allen Joyce's pay
@@dknowles60 yeah but. The 2008 financial crisis was mentioned in this video. ahh yeah, Too Big To Fail. All those bankers flew to congress in their private jets, gave the US govt a big FU, took the bail out money and went back to their mansions. In front of the entire world!
@@howardm-b4830 Yeah I tried to think of different wordings to more accurately fit the situation, but the age old expression is "crime doesn't pay" and I decided that making that connection in a humorous way required an exact quote, and I figured that most people would understand what I meant.
I fly QANTAS most of the time. Over the last few years, I can't help but feel they are not the same company that they once were. I also feel their aircraft seem "tired" and old compared to years before. QANTAS have always have a very good safety record and we are led to believe that their maintenance is on a top level in the aviation industry standards. I really hope they are NOT skimping in this area along with training and procedures for all staff including their pilots. I am a proud Australian and always feel a sense of pride when I see a QANTAS plane in other countries. I really enjoy this channel and want to say thankyou for your free content.
I used to feel the same about SAA, I wouldn’t fly any other carrier at the time ,now I will fly any other carrier , Virgin Atlantic if possible except SAA
I can tell you one area in which they are skimping is paying their cabin crew. I used to be cabin crew for Qantas, and any job in hospitality, retail, or basically any Award wage entry level job will pay more than as full-time cabin crew. Considering cabin crew are responsible for all safety on board, and the extensive safety training we must constantly maintain, and the hours we are expected to work, it's all a bit of a joke.
Of course they are skimping. Qantas had it's own unique level of maintenance quality, but the bosses decided that less quality satisfied Australian Civil Aviation and manufacturer minimum standards.... and renamed it "World's Best Practice". The engineers are now run ragged with less manpower and overcomplicated computerised maintenance certification (it takes 4 times as long to do the "paperwork" as it does to do the job). Would I still fly Qantas.... Yes, because I know all the other airlines are doing the same. Better the devil you know.
As a groundhandler for QantasLink I can tell you that QLink will repair or ground an aircraft to fix issues that other carriers deem ok to fly woth and fix later. I still trust Qantas safety standards.
I remember once when I was at a seminar where Sir Richard Branson got on stage to talk. He has some fascinating stories, but selling virgin records to save virgin airlines was quite memorable. Remember the battle between British air and Virgin air back in the day. Sir Richard said that every time he went on the planes, he had a little yellow pad with him and he’d ask all employees for suggestions and how to improve things he took notes made changes based on the recommendations. Afterwards in the question and answer session a stewardess stood up and she said She was a stewardess on United airlines. And whenever the CEO of United flew on the airline, he’d have a food taster with him because he was afraid that the employees would try to poison him! Quite a different corporate culture!
I’m Australian. The positive out of this is that it seems to have been a catalyst for our government to crack down on airlines screwing customers and on freezing out competitors by hogging spots at airports using dirty tricks. The legislation hasn’t passed yet but it’s in the works.
Shitstar, Shitass and Virgshit will keep on screwing customers no matter what. Try getting a flight from Darwin to anywhere in Oz these days, it’s beyond a joke.
My grandfather was a pilot for QANTAS during the war on the double sunrise flights. When Singapore fell they started flying the Catalinas from Perth to Sri Lanka via cocos islands for refueling. Interesting part of Qantas history.
I'm Australian, and I do my best to never fly Qantas on principle. Seriously, I chose a 24 hour bus ride, THREE separate times, over going by Qantas. Qantas' only selling point is that they have a pretty good safety record (last fatal crash was in the 50s), but they consistently have dangerous incidents, so even that point is rapidly vanishing.
The force of what you say comes through. I would only say that a compulsory public buy-out - (at non-inflated share price) - would empower a genuine, old-style Labour Party government to re-create a respectable air carrier.
@@victorsauvage1890 No good asking the ALP to do anything unless it involves jobs for them post-political life, or their union mates approve. I used to be a strong Labor voter, but changed my views after Kevin Rudd took over from Julia Gillard as PM and did nothing to stop the masses of illegal boats coming to Australia.
Australia’s biggest weakness is its fondness for duopoly’s. It’s the same with the supermarkets as well. These companies than hike the pricing and the Australian public suffers
Travelling to the Gold Coast with the family next week from Melbourne- I didn't even consider Qantas when booking flights. The 'flying kangaroo' was a source of national pride in the eighties and nineties but that is in the past..
Thank you Petter. As an Aussie, it so sad and frustrating (insert expletives) to see what has happened to Qantas. The customer service tanked in past years. I was sitting next to a high level exec of a huge Aussie company, on a Virgin Australia flight. It was his first Virgin business class flight. We got talking. He was racking up "zillions" of frequent flyer points and just got completely sh*t upon by so called customer service. The flight stats were amazing to me. Based on the Virgin flight, he then proceeded to move the entire organisations flights to Virgin, and shifting to a Virgin branded credit card issuer.
As an Australian I can chime into this. I had two international flights that were cancelled due to Covid. It took 15 months and over a dozen phone calls often being on hold for 9 hours just to get a refund.
I had a trip booked to New Zealand while the travel bubble was open. Sydney got Covid and exported it over half the country, so New Zealand popped the bubble and my trip was cancelled. It took 13 months before anyone at Qantas would reply (via twitter DM). They refunded the points used for the booking, but only a little over half of the cash part of the payment.
I booked a flight with Singapore Airlines for a flight then Covid hit. All it took was a couple of emails and I got my money back into my bank account. I'll never fly with Qantas.
I travelled solo as a 7 year old on a QANTAS Boeing 707 from Sydney to Norway in 1968. From memory the flight made stops in Singapore, Calcutta, Cairo, Rome, changing to a Scandinavian Air Services flight at Heathrow for the final leg to Oslo. I was treated to a front row seat when coming into Oslo being invited to the cockpit for the landing at Fornebu airport. The captain made a fuss over the little lad who'd travelled all that way on his own. It was all a magical experience.
It isn't Qantas we dislike, it is Alan Joyce we despise. Most, if not all, of the issues you outlined can be placed at the feet of Joyce. Great channel, thanks.
I’m an Australian, but I haven’t been there since 2019, and I don’t think I’ve flown with Qantas since 2015, so I still have my fond memories and nostalgia for the airline. I also have a fairly unique family connection that created a lot of brand loyalty for me. In 2001 my cousin was killed in a tourist bus crash in Eqypt just before 9/11 happened. His body had made it back to the UK where he’d been living before everything shut down, but getting him home for a funeral was obviously delayed. Qantas was incredibly kind and helpful during that time and made sure he was on the first flight that was able to leave Heathrow for Australia. My aunt was very appreciative of that and 23 years later it still means a lot to me. I really hope the company can turn things around with new leadership. 😢
I remember that crash. It was horrible to just hear about, but I can't (and to be honest, don't want to) imagine how bloody awful it was for the family and friends of each victim. I'm glad your cousin was treated with dignity and I hope your aunt was able to gain some peace of mind during her grief (and the same for the rest of you). Just as well it didn't happen when that POS was ruining one of the most respected airlines in the world. I say this as a Brit who gets narked whenever BA does something bad. I guess the feelings for a nation's flag carrier is something we don't always recognise until there is something to make you feel proud or angry about it. I've hardly ever flown; twice to Munich and back. Once on Dan Air, one of the earliest cheap companies (c.1980) and then BA. On my own for the latter (as a 15 year-old)! BA was a _far_ better experience!
This is an important story of greedy executives stripping out company equity (which was created over many years by loyal employees, customers and all stakeholders). It has become an all-too-common theme lately. It is destroying the core of our (somewhat balanced) capitalistic system. Boeing, of course, is another obvious example. But it's happening everywhere, including government and healthcare services. Thanks for covering such topics, Peter. I often share them with an economics professor friend (and aviation industry analyst/commentator) who appears often on media interviews in Canada.
A really good book on this topic I highly recommend: "How the world ran out of everything", by Peter S. Goodman. Very readable yet info-dense. Uses the covid-19 distribution & logistics crisis to examine how share buybacks, asset stripping & abuse of workers by the capitalist economic project have left 99% of us poorer & all of us way more vulnerable to sudden global system shocks. Hard to read without feeling angry, but really ties together all the strings of problems that started in the early industrial age & have simply been intensifying ever since.
Hi mate. Thanks for you hard work and congrats for the great success your chanell is. Please have a look also on the Philippines carriers, especially cebu pacific. The practice they are "performing" since the pandemic includes the following actions: - List promo tickets - Cancell the tickets for those who purchased on promo price pointing that the flight has been disrupted. - Keep selling that "disrupted flight" at higher price. I can attach supporting docs proving this toxic practice if requested. Thanks again!
It's hard to talk about Qantas without mentioning Jetstar. Perhaps you might consider a part 2, because to many of us Aussies, Joyce destroyed the national carrier in order to focus all his efforts on his Ryan-Air style low budget alternative - which is phenomenally unreliable and cancels flights constantly. Just a thought...
Maybe back in the day. Have you seen out of the 3 airlines which have more cancelled flights? It’s Virgin. Jetstar has been the one with the least cancelled flights this year.
True. A lot of the new aircraft first planned for Qantas ended up with Jetstar with Qantas getting the 2nd hand aircraft from Jetstar (eg 787-8s and the large amounts of A320s). Along with reports that Qantas losses in 2011/2012 were because of money flowing into Jetstar.
I will never fly Jetstar again, flew to Melbourne with them a year ago, the plane from Sydney was an hour late due to an air conditioning issue and the flight home was 4 hours late because they had to get another aircraft because the aircraft originally meant for this flight spat an engine out on the ramp on start up, that and the food both times (that I pre-ordered with the ticket) came cold and was out of date, I'll fly Virgin from now on.
Goodbye gifts for Ceo's is one of the most disgusting practices in business. In my airline, you can directly track the decline in pay and working conditions, alongside the arise of management bonuses.
Should have given him the Willy Wonka "you get NOTHING!" treatment, but we all know it's not just the CEO's decision to exploit the customers and workers for profit. The entire board should have been pruned and replaced with representatives of the workers they have mistreated because at least the workers know what they are doing on the ground.
Don't forget, earlier this year Qantas was convicted and fined 250k for illegally standing down a worker (a health and safety rep) during the pandemic. There are plenty of articles on this plus a Four Corners episode...
I remember a couple of years ago waiting for my Hawaiian Airlines flight from Sydney Airport. On the other gate were Jetstar passengers waiting to board their flight. With all the cancellations Qantas was instantiating at the time, it was comical watching all the waiting Jetstar passengers facetiously cheering and clapping the flight attendants and pilots arriving scheduled for that flight. The passengers were cheekily cheering the staff because their flight was one that wasn't cancelled. Really, the cancellations over that period weren't really the fault of the crew but rather Joyce and his toxic C-level management. But it goes to show how much people hate Qantas and its brands. Also, with ScoMo's bailout package, he didn't ask Qantas for any shareholding on behalf of the taxpayers; just gave Qantas billions without any expectation of anything in return.
This is almost normal behavior in many countries and politics. I call it, legalized criminal behavior, where I as a citizen am threatened (standard on a tax paper) if I make a mistake.
@@wotan10950 Low information much? Please name 1 other president who has been prosecuted for anything after leaving office. Presidents have had de facto complete immunity. Nixon, Bush, Clinton, O'Bama -- criminals all. No prosecutions. At least now the boundaries of immunity have some sort of legal status. Stop drinking the CNN kool-aid.
@@wotan10950 That isn't actually true. They granted some Presidential immunity. They did not agree that the President always has immunity. It appears they refused to decide whether many of the acts mentioned are entitled to immunity, and asked the lower courts to do so. The actual ruling cannot be summarized in a sentence. The headnote (nonofficial layman's explanation) is 8 pages long. Edit: and none of this has anything to do with this video.
Petter, I am Phillip, from Canberra in Australia. I enjoyed your video and have been following your channed for a few years now. It was 100% accurate in everything you covered in your presentation about Qantas. Respective Australian governments over many decades have always given preferential treatment to Qantas over other carriers, either on domestic or international routes. Qantas also own low cost carrier Jetstar, and they also have stakes in several regional carriers including Fiji Airways and Air Niugini.
Whenever I was overseas, it was always a comforting feeling getting on a plane with the roo on the tail and hearing a familiar accent... you knew you were getting home in the best of hands. Doesn't feel the same any more.
I remember getting aboard decades ago (when it was government owned) and saying to one of the cabin crew "feels good to be home" They said "you're not home yet" and laughed But I really was. As you say, not anymore.
Brilliant. Keep it up. Trust is a commodity you earn by sheer hard work. This Joyce fella has a Ryan Air attitude. Glad he is gone! Long Live Quantas, Queen of the Skies. Pan Am'er.
As an Aussie I have to say you summed this up well. We're a pretty loyal people, but we don't like fake people and people who cr@p all over the Aussie spirit, which QANTAS had been running on for years. You undermine that you undermine everything that it means to be an Aussie. We gave them a market where they could have ruled, our population is just big enough for our own airline but not big enough for more than one, but they took that and abused that. Money and lies and putting yourself first is the exact opposite of the ANZAC spirit so Spirit of Australia? The Flying Kangaroo. Take a seat, mate, you're no representative of us anymore.
I have flown Qantas between Europe and Australia since the early 70's. Back then it was the best airline in the world and flying with Qantas was enjoyable. Now, the only reason I would fly Qantas is if there is no alternative.
Alan Joyce became (probably) the most hated person in Australia. The public fury was white hot. He was also giving a lot of money to contentious social groups & causes, which caused a lot of anger as it made him seem sanctimonious, holier than thou. When you are an Aussie living overseas, stepping onto a Qantas flight and hearing your accent was such a nice experience. Now Qantas' international flights are often operated by cheaper crews from other countries and maintenance work has been outsourced to the Philippines.
Being Australian I’ve always been a QANTAS fan. Especially as my Mum was born was born the same year they started services in 1922. I was one of the many customers who lost money on tickets. Now in the big picture the loss of couple of hundred dollars isn’t a lot, but at the time it meant something to me. But more so it’s the betrayal and greed shown by the company and Mr Joyce is worse.
The reason QANTAS keeps being able to stay alive is due to the fact it's one of the VERY few airlines in Australia allowed to fly. It is very very hard to start an airline here AND keep it running. Virgin Aus being probably the only competitor (and isn't much better). It's very much a duopoly.
As a Canadian, I can confidently say we know a thing or two about hating our national carrier and them being quite a bit of a disgrace in Canadian eyes. I hope Aussies give Qantas a good black eye for such a mess.
Yup. Air Canada. They are never satisfied until you are dissatisfied. To be fair I flew on flair airlines recently and the arm rest had two pieces of duct tape prominently displayed holding a loose piece of trim on the arm rest. At least the flight was 1/2 the cost of AC 😂
Fellow Canadian here, not surprised I didn't have to scroll that far to find this comment! And it's not even just Canadians, when I was teaching English in Toronto students would tell me their Air Canada horror stories all the time, and that they would go back home and tell people who want to visit Canada to avoid it completely.
In the end, what do people expect when there are no consequences for corrupt politicians? Without them, the perverse greed of Joyce & co. would not be possible.
Yes, "Corruption" is a key-cause of ALL the World's Woes! Unfortunately, we all (myself included) have often done what's best for "ME", and thus are equally guilty by Bible Standards. Most people dismiss their own little indiscretions, thinking they are not hurting anybody, but in reality ALL wrongdoing has consequences, not limited to just ourselves. If you think a "droplet" of poison won't hurt anybody, think again. If you liked the taste, you'll go for more!,,, Or at least, you'll be happy to sell a drop of good-tasting poison to others (for a fee!). What's happening in the World is exactly what the Bible says that will happen in the End Times. If it rightly predicted the 21st Century, why do most people dismiss its Answers to dealing with these issues? Perhaps we all prefer to be "Masters of our Own Destiny"?
@@sgtjonzo You're right! And I DO Proclaim it! Although I'm 73 Years old, I believe it is still possible for Christ to return in my lifetime, as most of the Prophecies of the End Times have already been ACCURATELY fulfilled. And I would LOVE you to be ready for it WHEN it happens! :)
Very well said Petter. As an ex (very proud) Qantas engineer of 18 years it was so sad to watch and experience the slow demise of the iconic company that we all loved so dearly. I’d love to say this fall from grace occurred at the hands of just one man, but sadly, Qantas’ has been raped by many a CEO before Joyce - all starting with ex Woolworths leadership - James Strong aka Jimmy Bow tie. Qantas loyalty is dead - and sadly it’s now ‘just another company’ riddled with corporate greed. Unfortunately, getting rid of that filthy man will not change anything.
As an Ex Flight Attendant with 40 years of Qantas Service, I can't speak for every employee, but personally, I had a lot of respect For James Strong having the COURAGE to meet up with us face-to-face to explain what he was doing & why he was doing it. I'm not speaking from hear-say, as I experienced it myself during a Recurring Training Session where he came to US and allowed group interaction. That won me over!
@@beatmueller6490 Yes, James Strong at least let you 'face your accuser' so to speak. He was very good at taking it on the chin directly from those who were being affected. It's a strong move (no pun intended) and it was often enough to help him achieve his 'goals'. He used those same tools in his further areas of professional endeavour, being prepared to meet and 'consult' with the workforce (before dropping the hammer nonetheless). Nowadays, consultation happens via an online questionnaire that takes up time, annoys you, and gives the same result in the end.
This is a very fair and reasonable report of Qantas 's disgraceful conduct. It will be one of the factors why the government will loose it's majority in parliament next year. Very well done!
But Qantas conducted most/all of the activities for what it is rightly being criticised for while the Liberals were in power at both state and federal level for extended, multi term periods. To what logic do you say this is Labor's fault?
i fly between Sydney to Gold Coast/Brisbane fairly often, along with other routes from time to time. Some of my family members frequently flew Qantas because of their FIFO jobs. Seen their fall from grace first hand. The slot hoarding in major airports, the goddamn COVID vouchers, the cancelled flights, their management showing up in the news every other day, the government 'protecting' them after every f-up, not to mention the expensive as f tickets. Sad state of affairs. Been flying Virgin for a while now (Rex as well before their own f-up).
When I was travelling abroad in my younger days, my return flight to Australia was with Qantas. When I boarded that aircraft, with the kangaroo on the tail and was greeted by an Australian cabin crew member, I genuinely shed a tear. No other airline could have given me that emotional connection to my country at that moment. I am hopeful that under their new CEO they can rebuild that reputation they once had.
While I think the reputation rebuild is going to take some time longer, I flew with them last year internationally, and I can only say that the sight of the red tail at the beginning and the end of an international trip is - despite all - a very emotional thing for Australians like me, and I know many who feel the same. I give a huge shout out to cabin crew who are a big part of making that happen with their friendliness and helpfulness. It is not the glamourous job many travellers think it is.
As an Australian frequent flyer who used to fly on Qantas, this is extremely interesting! I think I might own their shares indirectly through my pension scheme, but I can't support them anymore. The company forgot what it represented and what its heritage was.
Outsourcing has been quite a trend under Alan Joyce. Just look at images of a Qantas plane in the middle of a turnaround before 2010 versus now. Their catering division was also sold off in 2017 and I know of some smaller baggage handling operations that was outsourced going back to 2013. The airline has been absolutely gutted from the inside.
I’m Australian…..qantas used to be my preferred airline but now they are the Enron of the airline industry plus their seats are now crammed, the full service is rubbish and they are unreliable. I flew Virgin Australia recently on one leg and Qantas back and it was chalk and cheese between the two
AS an Aussie here, I want to cry. Qantas used to be a source of pride up until the 1990's, then they off shored their maintenance, BAD MOVE! They used to be the ONLY airline on the planet with a FLAWLESS safety record! ...I WANT TO CRY!!!!!!!!!!!!!!!!!!!!
Their safety record is exceptional but not flawless. en.wikipedia.org/wiki/List_of_Qantas_fatal_accidents You can blaim Rain Man for that misconception; Charlie: Ray, all airlines have crashed at one time or another, that doesn't mean that they are not safe. Raymond: QANTAS. QANTAS never crashed. Charlie: QANTAS? Raymond: Never crashed. Charlie: Oh that's gonna do me a lot of good because QANTAS doesn't fly to Los Angeles out of Cincinnati, you have to get to Melbourne! Melbourne, Australia in order to get the plane that flies to Los Angeles!
@stevenbliss989 I worked for Qantas in Qantas Engineering and only over flow maintenance work went off shore most of the heavy maintenance is done in Australia. The B737s were maintained in Melbourne but has moved to Brisbane. The B767s (before retirement) were maintained in Sydney before Hangar 3 was built in Brisbane and their maintenance moved to Brisbane. Finally the A330s maintenance is maintained in Brisbane. B747s were maintained is Avalon before retirement. The A380s were maintained offshore but the reason for that is Qantas didn’t have the fleet size to make the capital investment economical viable.
Qantas performs heavy maintenance on the A330s and 737s in Australia. The 767s and 747s were also maintained in Australia until they were retired. The A380s are done overseas because the small fleet size doesn't justify setting up the tools to do so in Australia. The 787 maintenance is done in a Qantas hanger by Qantas engineers, but in LA. Meanwhile *all* of Virgins heavy maintenance is done overseas.
I am a South African with close family living in Oz. I am a retired export director who has travelled hundreds of thousands of kilometres to all continents using many dozens of different airlines. My worst experience was a holiday to the rugby world cup in New Zealand in 2011. Flew Quantas from Johannesburg to Sydney to Wellington. My return trip from Sydney to Johannesburg was my worst air travel experience ever due to the arrogant cabin crew.
How about American Airlines filing for bankruptcy, not because it was in financial trouble but because it wanted to free up the money to acquire US Airways, and incidentally stiff its creditors and dependents?
American Airlines went into bankruptcy because everyone else already had and they couldn't compete on the older contracts when every other airline in the US was already on new contracts with lower costs. US Airways acquired American while they were in bankruptcy protection and kept the name of the better known, larger company. As America West had done before when they took over US Airways.
During the pandemic QANTAS was given a lot of taxpayer money with the intent of saving jobs... pretty rude given the number of redundancies and the massive salary the executive were paid. They should have been made to pay it back
@@headlessnotahorseman yep. It should have been renationalised. It used to be that when the government bailed out a private company the people owned the company and got the future profits. Now the people pay and then get nothing while money gushes into the pockets of the political donors.
Had my own problems with qantas in the late nineteen nineties,,,,,,,,done forever,,,,, since then only Asian Airlines, Singapore, Thai, or Viet, airlines, fly yearly, always great service, never a problem, and will continue for the rest of my traveling life.
Very good when my mother used it - in the Seventies. The best African airline seems to be Ethiopian. I can't remember ever seeing a bad review of it on RUclips.
@@well-blazeredman6187omg, no! What are you even saying? Ethiopian airlines has nothing but bad reviews! I will NEVER use it again. It was a nightmare! If it's your only option, my friend, rather walk!!!
This is what happens when psychopaths run a company. And a lot of senior staff just below executive level had to be complicit in these operational and financial decisions.
Brit here, loved Qantas, travelled to Aus with them. It seems they caught the American disease, GREED IS GOOD. and ruined Qantas in the process. How was this allowed to happen?
You might want to look closer to home and do some research before making generalisations. Take a look at BAs behaviour when Virgin Atlantic first came on the scene.
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i am a flight attendant, ain't got no interest in becoming a pilot, instead i am focusing on my studies on computer science, though i may plagiarize your content and create aviation videos in my own language one day, p.s i have been thinking about it for the past 11 months, idk when i could, forgive me peace and love
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Lufthansa and the Lufthansa Group would make a very interesting story, too. They´re not only dominating the D-A-CH-Market in the same way as Qantas the Australian one, they´re a really big global player and just now on a big shopping tour across Europe (ITA, TAP, Air Europa, Air Baltic), but have also really big inside trouble - and not only because Boeing made them using their A 380, A 340 and B 747-400 beyond any schedule they hade made.
The government money which flowed to Qantas was not "state aid". About half was in the form of a government wage subsidy program called Jobkeeper, and was paid out to stood down staff. The other half was fee-for-service payments for the flying Qantas performed at the government's request, such as repatriation charters for Australians stranded overseas. The idea that long-suffering staff should return their sole source of income received during COVID is just plain cruel. The idea that the airline should offer a refund on services which have already been provided does not make sense. These arrangements were unique to Australia's situation and bear no resemblance to the state aid given to other airlines during this time. Qantas survived through their own financial means, and describing this money as "state aid" is deliberate misinformation and should be changed immediately.
Similarly, the Qatar rejection was more about the infamous "strip search" incident at Doha airport, where numerous Australians were subject to invasive, non-consensual strip searches while in transit at the airport. I can only assume that Qatar "sponsored" you to not mention that part.
Much of this story is spot on, but these two points are shamefully off the mark. You usually do better than that. Maybe focus more on research and less on sponsored opinions.
How can an company corrupt its image… from an internationally recognized and respected brand, to one that ANGERED tens of thousands of its customers??....+.... Ask Disney.. they know...... Budweiser also know... and we aaaalll know what it is the problem.+..
A CEO and their friends lining their pockets with the help of complicit politicians, privatizing the profits, socializing the losses, subsequently leaving with a golden parachute and leaving others to clean up the mess.
What’s new?
I have heard that story before…
I believe Joyce and Walsh are somehow related. They're certainly cut from the same cloth when it comes to destroying a top-quality airline!
The question is what you do about it
@@maliusmaximus1428I'M SO MAD I WILL LEAVE A COMMENT IN CAPIAL LETTERS !
So many similar stories here in Canada. The typical CEO is now just a private version of the corrupt politicians running the country into the ground. Their main goal is to steal as much money as possible at the expense of the customer or taxpayer.
By bringing in someone with absolutely no knowledge, nor any care, for existing corporate culture, the board is basically signaling their intent to start stealing in earnest.
There are still a few CEOs and other top execs who actually care about the company they control, but they are now oddities in the “look out for number one and to hell with everyone else” corporate and political environment of today.
That's because don't do anything about it. They aren't scared anymore..
As a former pilot for Qantas Mainline, I can say that Joyce was the most hated CEO in Qantas' history. His contempt for his own staff was second to none. I know for a fact that he would NEVER eat on board a Qantas flight, for fear of having his food tampered with, by his disgruntled staff... 😗
Qantas lost me ages ago.
Unfortunately as they've killed off competition and are the alpha in the nations duopoly, what are they like to work for. I've got the hours and need to finish two ATPLs and was looking at applying for Qlink to get my foot in the door. Is it still a good jump board into Qantas, or not worth it anymore?
He didn't need to make his staff happy, just the shareholders... Then they would grant him his telephone number bonus. Simple really...
So basically, Joyce & husband never ate on board a Qantas flight? So what did he bring on-board? bottled water & salty nuts 🤔 😂
@@ausmartin1so he was pervert as well.
I am done with Quantas since 2018.
They canceled my flight an hour before boarding, provided no assistance with getting a replacement and refused to even refund my original ticket.
Never again.
That’s sad to hear
The government should be stepping to protect consumers, just like the US government did for all their airlines.
Yeah, that's not much possible in the EU (and in all flights in/out of the EU, and to some extent in all legs on a ticket from/to the EU).
EasyjJet had to pay a shitload of money for my alternative connection, hotel bookings etc. when they did exactly what they did to you. I should have also probably applied to the compensation itself, but it was questionable whether it was EasyJet operational reasons or outside influences as they claimed "ATC restrictions" as the reason.
@@utha2665but the point in Australia is that gov't is too strongly bond to Quantas. Reminds me of the story when Qatar authorities wanted to ban the A350 for technical issues -- the only reason being to allow Qatar a better position against Airbus. That's a similar level of bond.
I remember being on a Virgin Atlantic flight to the UK. I became ill and collapsed. They diverted the flight to Gander Nova Scotia where I ended up in hospital. When I was discharged they paid for me to get back to the Gander Airport and made sure I was fed. Then they arranged a new seat on another flight and got me to my destination in the UK. I have nothing but praise for the way Virgin Atlantic looked after me and I apologise to all the passengers whose flight delay was down to me. Airlines can get it right too, and I applaud VAs customer service.😅
Aussie here. I'm surprised that you didn't mention the real reason that Qantas cancelled so many flights, which because it was hogging airport slots it didn't need to keep their competitors from getting them.
Spot on, and most likely why REX and Bonza failed.
Wow
All airlines do this
Interestingly, REX 737 services were the most on-time and least cancelled prior to their fall
They sought what the public wanted: cheap, reliable, safe services and then the public screws them by buying Qantas tickets anyway (as Q would slash their fares and up their volume on those specific routes)
Australian here. Another interesting fact is that QANTAS has their invite-only "Chairmans Lounge" with highest level Frequent Flyer status. This is a very exclusive tier, and is awarded (at the CEO's diecretion) to decision-makers in very large companies that have a high-value commercial relationship with QANTAS. It is also awarded to nearly all politicians (State and Federal), judges. And the Prime Minister's 23-year-old son.
Wow! Thats blatant corruption
Do you think a corporation should not be able to treat selected guests with more favour than others?
Would you prefer yet another government law banning corporations giving their favoured guests favoured treatment?
@@bogan-slayer7469it's the perception that they are getting favours in return for for government assistance..that's called corruption..😮😮😮
@bogan-slayer7469 yes.
@@bogan-slayer7469No, qantas should just be renationalized instead. No need for any funny business then.
I flew for QANTAS from 1985 until I retired in 2019. When I started, it was a proud airline, staffed by enthusiastic and capable people. By the time I left, the continual trashing of the staff, by Joyce and his immediate predecessor, Dixon, had taken its toll. Another casualty of rapacious CEOs.
@Trash_Can81 a lot of the ground guys I worked with in International pushback etc were original Pre TAA Merger Qantas guys. Used to tell me all kinda awesome stories when Qantas was actually worth a damn to the people of the country.
@Trash_Can81 Thanks for all your efforts and professionalism, I possibly was on board when you were at the front, just guessing. It must be sad to have belonged to a great aviation corporation only to see it descend in such a sad and disgraceful manner. Joyce makes my blood boil.
@@stevewaugh2191 I was probably the one emptying the toilet 🤣 or pushing the plane so roughly cabin crew falling over lol
@@AJS86😂😂
Similar situation here. They have gone from one woke CEO to another, no difference.
Alan Joyce is not retiring. He has detached from his current host body to find a new one to parasite off of, like most CEOs.
He and his partner have retired to design currency for cats and dogs.
I went to the shareholders AGM. The large investors had already approved of Joyce and his income so the small investors vitriol fell on deaf ears. I don’t travel QANTAS now.
Australian here. Met Alan Joyce walking around on the streets of Sydney a few years back, truly a freak coincidence. Whilst walking down the street I asked him why he had run Qantas into the ground and he told me to "F*** off mate".
I swear this is 100% real.
He has form for it ruclips.net/video/I-FyZHDkH9A/видео.html
Gee I wonder why he responded that way
You were probably “ not his type”!
You were probably “ not his type”!😂
Yeah what a towel wipe!
I flew for Qantas for 25 years, and over that time I watched a great airline slowly devolve into a shadow of its former self . It was as if its soul was being gutted from within. Be under NO illusion this started under Dixon whose personable skills with his staff were non existent, being openly hostile at times . He was by the end of his tenure hated by the vast majority of Qantas staff. Then we got his protege in Joyce (a big mistake) and the hostility between management and staff only increased. Joyce continued the systematic cost cutting started by Dixon revealing his true nature of only having respect for the shareholders and what was necessary to maximise his renumeration. A very sad period in the history of what was once a truly great airline.
Joyce cutting costs was not an issue. His receiving government protection was. Too big to fail is the problem
@@gdiwolverinemale4th were you there ?
@@gdiwolverinemale4th job keeper and paying for repay flights and cargo flights isn’t government bail outs
Ironically, the owners of the business are better served by longer term capital allocation decisions, rather than short sighted cost cutting.
@@NoRegertsHere Was excluding Qatar Airways a government "bailout"? Why are people paying for expensive airfares? Allow competition and let the profit margins drop
I am an Australian and absolutely hate this airline. As you correctly pointed out Qantas was once a point of pride for myself as an Australian icon but after the years of that troll CEO it is now the object of scorn, with a demoralised work force and a reputation that is in tatters.
I feel that the whole of Australia has been on a downward spiral for years now, and I don’t see it recovering any time soon.
@@sylviam6535 Banning lobbyists is the first step.
@@glennkeppel9836 Absolutely.
As an Australian with 30+ years international travel I have never chosen QANTAS.
Someone should sue him for the millions he stole from QANTAS- he breached his Duty of Care for all QANTAS workers! He is a nasty little troll.
You missed the chairman’s lounge controversy. I think you should do a follow up on this. For years, qantas has been offering free membership to an ultra-premium lounge to politicians and heads of government departments and celebrities. These lounges are at most major airports. They have secret entries. Once inside, guests are given complimentary fine dining. Qantas staff individually remind guests when their flights are ready to board. This may explain why qantas was able to negotiate some of the unbelievable preferential treatment they got at tax payers expense. It’s called the chairman’s lounge. Look it up. Add it to your video.
As an Aussie and a shareholder I feel that the greedy and immoral behaviour of QANTAS was an absolute disgrace. Well done on making such a well made video, very informative and an important subject. Thank you very much!!
The norm in Irish Politics today.
I'm Canadian...I blacklisted Air Canada over 10 years ago. Yes, people remember.
Nah mate, we're all on the frequent flyer program for the points. Just 36,000 more and I can get a single wine glass 🤣
Hahaha!
@@MentourNow Seriously the brand loyalty to Qantas and their frequent flyer scheme is almost cult like. I know people who say nasty things about them, but still fly with Qantas because they want to get more points. That is mad because it is very hard to actually use those points. Personally I am not a member of the points cult, so I have a choice of cheaper fares on a variety of other airlines flying at a wider variety of times.
@@Dave_Sisson
I regularly use points for upgrades to PE and business to and from London / Australia.
The use of points in that context offers unbelievably good value.
@@bogan-slayer7469 Fair enough, but are you sure that you could not get better value flights (of any class) if you shopped around and abandoned the Points Cult?
@@Dave_Sisson Sounds like United
Australian here; it is also important to understand that the Australian market is, quote, "only big enough for 1.5 airlines". This means that Qantas knew and still knows it has really no competition - even internationally funded companies like Virgin don't see Australia as big enough a market to try to truly compete with Qantas' very heavily entrenched dominance.
And so, Qantas really was/is a monopoly and thus can get way with proverbial murder. Us Aussie customers have no choice, especially to rural/regional areas; either fly qantas or don't fly...in a country as big as USA...so we fly and endure Qantas' bad behaviours.
And yet, the MelbourneSydney air route is one of the top 5 busiest air routes in the world…and an absolute cash cow for the cartel
Aussie here, I stopped flying Qantas when Joyce became CEO, since then I've been a Virgin flyer! When I fly overseas it's either Singapore Airlines or Edihad, they get me wherever I want to go!
Qantas was a very good airline and I was proud it's Australian, but Joyce killed that feeling I had for the airline. As far as I'm concerned he was the wrong choice and should never have been given the riens! The new CEO was the CFO, so she was overseeing everything Joyce did, doesn't really instil confidence, does it?!
the us is a little biger
that thought sounds very odd to me considering that Scandinavia has 21m people and is served by two main airlines (SAS and Norwegian) and a couple of smaller ones that have a wide net as well. Factor in Finland and you get a population equivalent of Australia but have to add in Finnair as well, so then three airlines.
Idk seems odd to me, in my head there would be room for at least two whole airlines in Australia.
@@richardhoulton4016 I traveled by train from Sydney to Canberra.....never again.
Over 4 hours for 280 km, while in Japan you cover the distance between Tokyo and Hiroshima in that time....over 800 km.
And you have leg room.
Alan Joyce always had this vibe and energy that stunk of corporate sleeze and greed. You can see it just by looking at the man.
Probably why I can't look at the man. Averted my eyes every time that snake appeared on the screen
We can't forget that Vanessa Hudson knew exactly what Joyce and the board were up to and is an acolyte of Alan's, so don't expect much to actually change.
Since she took over domestic airfares have jumped by around 20% (Virgin as well) since June 24 with the downfall of Rex (and Bonza). Both Qantas/jetstar and Virgin are cashing in on the lack of competition in their duopoly, similar to our supermarkets (Coles and Woolworths).
There is no competition for many services here in Aus, airfares, groceries, banking and insurance to name a few.
She took COVID bonuses funded by the tax payer. She is exactly the same.
Rex going into administration is a genuine tragedy
dont leave out Virgin as it wouldnt matter if only Qantas raised fares! I think Vanessa has the opportunity to distance herself from Joyce and create her own legacy. Whether she chooses to do this or not well, we will have to wait and see. Whilst you can very rapidly destroy a brand it takes a lot more time to rebuild it as you have to gradually get the customers trust back. The challenge she has is to be able to tell the difference between customers choosing Qantas because they want to from those flying Qantas because there really isn't any other choice!
The Industrial Relations blueprint remains the same.
The staff are sick of it.
@@mnewm21 Does not matter , damage is done , Share registry has been manipulated so partners like BA & Singapore Air have a greater say than Australians and qantas co go bust for all I care and the sooner the better .
Like all business now days with 100% MBA management the customers are nothing more than consumption units and the staff are variable production units .
Dehumanisation is a key principle of MBA theory so there is no Qantas any more and their never will be again no matter what was done .
And when Qantas did emergency evacuations during WW II and during natural disasters they used to do it gratis because the staff worked for free and the company footed the fuel bills . During covid Qantas charged more per seat than almost every charter plane and it would have been cheaper to evacuate Australians with a foreign charter company.
Joyce went to war with both the staff and the customers for his own personnel gain . I can remember Joyce justifying this quadrupling of regular fares because the planes had to fly to ( Greece I think ) empty turn around & fly back
Another thing you did not cover: when the ACCC sued Qantas over their sale of tickets on already cancelled flights, Qantas filed a completely unmeritorious defence in court, claiming that what they did was perfectly fine. That defence claimed that it was OK to sell seats on cancelled flights because a plane ticket does not oblige the airline to carry the customer on the flight in question.
Oh yes, when I read that one that’s when alarm bells rang and decided to never book a flight with them until they improve their policies. I’m still waiting.
Wow! Didn't know about that defense! Please oh please let there be court recordings made public for John Oliver to lambast!😂
@@CapitalisticEmu it was reported in the main stream media at the time.
Yes! It was their defence that customers don't purchase a particular flight, but a "bundle of rights" that the airline will get them from point A to point B sometime around the time that the customer books. They're an absolute disgrace now and as a once proud Qantas Platinum frequent flyer, I'm now so anti-Qantas that I'll drive for hours to avoid flying with them.
Yep. I know a current upper-level exec and went on a HQ tour with them soon after the ACCC judgement. They said the airline was happy since the $100 million fine is just a slap on the wrist to them. That was one of a few off-handed comments. Disgusting culture, the fish rots from the head.
As an Irish woman, I am so embarrassed that Alan Joyce is one of our own. To make a mess of a company at home would have been bad enough, but to go to Australia, take one of the greatest airlines on earth- the pride and joy of the Aussies- and run it into the ground, is absolutely unforgivable. He is an embarassment and a disgrace... what a way to repay the kindness of the people who welcomed him into their beautiful country.
He’s one of those financial types. They all seem alike no matter where they’re from. Seems like even Ireland has its share.
I think of Alan Joyce as “polite Michael O’Leary”
@@damienkramer O'Leary knows how to get people from A to B reliably and cheaply and profitably. QANTAS got a dude who pretended to be another O'Leary but wasn't.
Not to mention he threw the Qantas logo behind every LGBTQ+++ organisation he could find.
Well call it payback for underarm bowling in cricket and selling ansett to air NZ ( but not allowing air NZ to fire anyone) Which bankrupted air NZ
I flew from LAX to AKL yesterday on Air New Zealand, there was a poor lady sitting next to us when we were waiting to board that was supposed to be on a Qantas 787 flight from LAX to MEL who's flight had just been cancelled at the last minute and she had no idea whatsoever what was going on. She seemed to think they had re-booked her on flights LAX-AKL-MEL but there appeared to be almost no understandable communication from Qantas. Bottom line is the chaos is clearly still underway at Qantas
For the non Australian: basically every industry in Australia is like this, airlines, grocery stores, the media, internet, mobile providers, water, electricity, everything is cooked here
have not been to Aus in 20 years, guns were banned from the good people - I would have hoped that laws against monopolies would have prevailed as well??
Sounds like they need to break up some monopolies, potentially threaten nationalization for anything that can't be done with and use settlements from antitrust to control anyone else's worst tendencies.
🤣 us non-Australians watched your performance during the 2020 Maoist revolution. Trust us. We already knew that.
I travelled to Australia a couple of times on business. I was working for a large international company and the local division was in trouble...
I really could not understand the thinking of people in senior positions. It was a mixture of arrogance and stupidity wrapped in a suit.
Needless to say the manufacturing side went bust and they turned to importing product from sister companies in Thailand and Malaysia.
Come to think of of it, the workforce wasn't much better - the only real difference is that they didn't wear suits.
Very woke country-what do you expect?
Born and bred Australian, here, and also one with some background in aviation. I won't go into details, but part of that background involves working with QANTAS flight crews on occasions during the dark days of Joyce and his board of merry men. Let me just say, this presentation, as well researched as it was, barely touches the surface of what went on a QANTAS under Joyce's rein of greed and ineptitude (opinion). The ticket fiasco, the treatment of the baggage handlers and the extortion of the Australian taxpayer pales by comparison to the debacle that went on in the maintenance division. And that's not to mention the moral of flight crews. I'd like to say that I'd give them another chance, but I doubt it. The New CEO, Hudson has been a senior executive at QANTAS for a long time, now. I'd love to know how many and how big the bonuses were when she was working under Joyce.
I worked in QANTAS maintenance for 40 years and yes, the video barely touches the surface of what went on at QANTAS.
Your poli's are cheap - Joyce and his lot just bribe them with lifetime access to Qantas First class lounges, a couple of comp tickets per year return to Europe and then Qantas gets free taxpayer handouts in return. What a crock
@@waynemansfield1527the destruction of the company but dividing all of the workforce under different companies was Joyce's doing and is what has ruined the company.
@@waynemansfield1527 A good team of AME's/LAME's is one of the most valuable thing that an aircrew can have at their disposal, yet by all accounts, were least valued by the company.
I can't remember the gentleman's name, now. He was a former check and training captain on the 747. He spoke incredibly highly of you guys, and with a palatable tone of disgust in his voice as to how you were hung out to dry QANTAS.
@@waynemansfield1527 True, but we must remember that a RUclips Video can only show "Headlines" not long-chained details, or else many viewers would rebel. But it did enough to summarize the Company's current sad state. My wife & I had a combined service of over 50 years as Flight Attendants with QANTAS and have experienced the sad changes ourselves first-hand.
Really good analysis. As an Australian and someone who has flown QANTAS many times, they have gone from my preferred airline to my last resort. In my experience, Alan Joyce is responsible for the airlines’ woes. QANTAS customer service had always been casual but friendly, but just became casual and often unfriendly. My first real experience of this was several years before the pandemic when I was booked from Sydney to Johannesburg. Some weeks before my flight I received an email telling me the date of my flight had been changed. I rang for an explanation but was given none, just told “if it’s not convenient just cancel it” I asked what about my connecting flights and hotels and they said “contact you travel insurance” and I am not exaggerating the abruptness. This wasn’t my last experience like this, with the next one ending in a five hour rushed drive (one way) to get an international flight because at the last minute they cancelled an internal flight. So given that and all the other reasons you give, could QANTAS rescue their reputation with me? NO.
I could not agree more.
There was a time, some decades ago, when I would not have chosen to fly on any airline other than Qantas, either within Australia or internationally. Now, my default setting is anything but Qantas.
For domestic flights, my preferred option in recent years has been Rex Airlines - exceptional customer service both on land and in the air - from a staff who really seemed enthusiastic about helping the passengers who ultimately pay their wages. Of course, Rex has recently collapsed. I have no direct proof, but I am fairly certain that Qantas did everything it could to produce this result, both by using their privileged position in domestic terminals and air routes, and by predatory manipulation of competitive ticket prices.
Travelling to Europe, my first choice is now Finnair. Lovely, clean and well-appointed aircraft, fantastic staff, and timetables designed to suit the convenience of passengers rather than to squeeze the most dollars per kilometre out of tired and decrepit aircraft. And the cost of a business class ticket to Europe is about two-thirds of what Qantas charges.
@@anthonymorris2276 Same. I absolutely refuse to fly Qantas. Have done for years now.
Lufthansa is crappy also. Used to be top notch, now rude and staff is no better
That 100m AUD went to the government, and only 20m AUD to the people who got ripped off... kinda feels like a ripoff on it's own.
The screwing must have felt worse the second time.
Hey Mentour, great video about QANTAS , one thing you didn't mention Joyce doing is in 2011 he grounded the ENTIRE QANTAS fleet globally during an industrial dispute which cost the airline A$20 million a day. As an Australian I can safely say that Joyce leaving happened at least a decade too late.
That stunt Joyce created in 2011, might have cost $20 million a day directly but estimates suggest that the knock-on effect and customer dissatisfaction may have cost the company well over $200 million. I would argue Joyce should never have been the CEO in the first place!
Joyce was a crook,how he got the position of CEO of Qantas is beyond me.
That shut down stranded many passengers midway on their outbound/inbound flights to Europe and the USA ( necessary for refuelling). There was no notice for the shutdown. The reason for the shutdown was their refusal to negotiate with the pilots union. I have never flown Qantas, domestically or internationally and whilst I am just one person, there are many of us Australians who are of the same mind. I tried to cancel my frequent flyer membership and was told I couldn't... until I said I would take the matter up with the Ombudsman/regulator. If it weren't for the employees, I would not be sorry if the company went out of business.
The sacking of the entire baggage handling crew during the pandemic was opportunistic but not that surprising. The High Court (Australia's highest court) ruled the sackings were illegal but by that time it was too late to re-employ the baggage handlers. Qantas knew this was the likely outcome so went ahead anyway for financial reasons. There was no effective contingency plan for post sacking baggage handling as for a long time after the sacking of the baggage handlers, baggage went AWOL or missing completely. There was also a safety aspect as the loading of baggage did not take into account weight distribution which had the potential to cause instability during the flight, especially on take-off/landing. It was an unmitigated disaster.
A cabin cleaner was also sacked during the pandemic because Qantas wouldn't provide protective gear. This was taken to court and again Qantas lost.
I made a decision after he dumped all those people around the world I would never put myself at risk by flying QANTAS.
Lots of things can go wrong leaving you stranded but to do it deliberately is sick and depraved.
Thank you! Thank you for posting this. I'm an ex-cabin crew member who worked on Qantas' international routes for 4 years. I worked for them when the CEO was Alan Joyce. I can confirm it was one of the best/worst jobs I've ever had. During COVID it was really difficult and without going into too much detail, I was essentially forced to leave the company. I was also promised a bonus which I never received for working for them during a huge profit year. I've always wanted to share my experience of working for them while he was CEO but it makes me really sad, as it was my dream job. The video is amazing and paints a really good picture, Australia relies so heavily on Qantas as many regional towns, the only option people have to use is Qantas. It's such an iconic brand of the country and it's just so sad what has happened to it.
Qantas doesn't fly to regional towns?
@@glennkeppel9836 Qantaslink
@@glennkeppel9836 qantaslink
@@glennkeppel9836 Qantas Link flies turboprops to places like Dubbo.
Such a shame. Add to the list of once proud companies that lost their way. I’m thinking of Boeing here.
A big reason missed in the video is that qantas took jobkeeper subsidies, meant to help companies keep their employees, from one hand, then fired those same employees on the other hand while handing generous dividends to the shareholders and more than 30 million in salary to Alan Joyce.
No, he covered that. He didn't specifically spell out what the funding was for that they got from the govt. during COVID but that's what he was talking about. That happened in many countries BTW.
QANTAS hasn't paid a dividend since 2019.
@@PhilInAustralia While a share buyback is not a dividend. It certainly ends up increasing the price of the remaining shares. $ 550 million dollars worth of value to share holders.
@@colconn57 And guess who benefits most from the share buybacks? The exec leadership team, with HUGE bonuses tied to the share price.
there is nothing like flying to the World's most remote city (Perth) and QANTAS being your only option out...your 9pm flight has been delayed to 10pm, 11pm, midnight & now it's cancelled...here's a hotel voucher at 3am, but you must checkout at 10am...and your replacement flight is at 5pm!
I feel your pain there, I suffered similar as well. Though I have to include the front line staff and ground crew as well. They suffered alongside us Australians while the top were fully aware or incompetent at the very least. Seeing the abuse they were subjected to first hand was horrible, and hearing how the remaining ground crew were run off of the feet to try and keep up with demand was alarming. Particularly for the safety of themselves and passengers.
Sounds like American Airlines or Jet Blue
The anger seems perfectly reasonable to me.
1. Take state funds to help keep the company going.
2. Basically steal people's money for flights they never get to take without a proper and full refund.
3. Union Busting. I HATE that kind of thing personally. The baggage handlers deserved better.
Oh, and the shareholders have record profits?
Uh, NO. That should not be legal.
Then the Ceo runs away with a record bonus
As an Australian, the other part that pissed some of us off was that during the pandemic, Virgin declared (nearly declared?) bankruptcy. There were calls for the Australian government to assist Virgin during that time, like the government had done Qantas and others. Qantas was publicly very opposed to this. Virgin really has been the only airline keeping these clowns honest. And Alan Joyce is a pompous twat.
@@jabariphillips766 Indeed.
absolutely agree 100%. The airline deserved every ounce of disrespect given the treatment of passengers and the Australian ppl particularly those taxpayers who gave the airline $B's. Happy to see the back of the "leprechon". And the Company promoting/marketing of "status labelling of tickets/seats/travellers" on QANTAS when Australia is an egalitarian Country, where all should receive equal respect and gracious service regardless whether they sit in economy or business class, is UNAustralian. We aren't the 51st. State yet where the $$$$ determines one's importance.
Sad...say no more
Another reason why this behavior was even possible was the lack of competition. Quantas hoards most slots in the big airports but is unable to fill all these slots. They are only able to keep the slots by cancelling strategically flights so no flight is cancelled more than twice in a row. This prevents competitors from extending their business and leads to an overall worse experience for the customer.
Well said
Yes, I'm surprised Petter didn't elaborate on that when talking about the Qantas blocking Qatar.
you got what you voted for
I used to fly from Port Macquarie to Sydney if I was flying internationally out of Sydney. But these random cancellations mean it's quicker, more comfortable and cheaper to drive and pay for airport parking. You can't depend on them to get you there for your flight out, and because it's usually the morning flight that's cancelled (so they don't have to pay for hotels) that extends arrivals just after the curfew from a 2 hour wait to a 10 hour wait. 10 extra hours tacked on to an already long flight is just torture.
I’d like to point out that this is not entirely true. Qantas along with Jetstar and Virgin are required by ATC to cancel flights when weather restricts runway use at for example SYD. The do cancel what they are told to as numbers wise, and strategically choose the MEL and CBR routes due to the amount of available seats they can move their passengers to with least about of disruption.
Other than that maintenance
is the next big factor, and SYD is the hub where most maintenance happens. This still does not bring the amount of unused slots down low enough to “break the rules” and to be considered Slot Hoarding.
For those who don’t know, Bonza never asked for slots at SYD. Rex had bad management with their 737 operation.
QANTAS will never recover goodwill in the eyes of Australians... you failed to cover the incident when he 'grounded all Qantas' aircraft all over the world, to try to break a union dispute... which stranded tens of thousands of Australians in airports all over the world, a true act of bastardry. THAT is what pissed us all off...
By doing so, including stranding passengers in Bangkok as a typhoon approached.
You could also argue that the grounding meant Qantas was no longer "continuously operating" when it choose to shut down.
See if you can find the archives of the Plane Talking blog on Crikey by the late, great Ben Sandilands. He cut through the BS to expose Qantas' actions for what they were, which was just what you said they were: b***rdry
😮😮😮
It will take work, but they can do it if they avoid hiring another CEO like Joyce. Put Australians first, not profits
Oh stop, Airlines in the US have proven you can treat people like crap and they'll still buy a ticket if it's at the right price. The consumer has a very short memory and no integrity.
@@JoelReid The irony.... The new CEO was CFO under Joyce and is up to her neck in everything you reported. She should be treated with the same contempt as Joyce and made to leave for shame…
I'm an Australian pilot, and the acronym in the Aussie aviation biz is Queer And Nasty Try Another Service. Their management has been nasty for a long time, they even cancelled the frequent flyer program some years ago, I lost a heap of points when that happened. Then there is their predatory pricing on routes where they have a monopoly. QANTAS is a government airline despite their claim to be a private company. I will never fly with them again.
I'll remember that one! Very nice!
That sounds as homophobic as I would expect from old-boy pilots.
Joyce was a disaster from Day One. What was worse is that the whole country has known for years he was thrashing the company, which than kept paying him vast sums of money for his "services." The corporate world at its finest.
EXACTLY! I have never had such a big reaction against someone- he's top of my most despised humans list!
As an Australian I'm outraged. The government ( Australian tax payers) have bailed them out and this is the thanks... Despicable
Let's not forget Albanese is (literally) in bed with Joyce..... Mardi Gras here we come!
We should have just re-nationalised them in 2020 and been done with it.
Half my family worked for QANTAS back in the 60s- 2000s. It was a great company back then. Today it's a shadow of its former self. Just like Australia really.
Yep, sad. I remember back in the day, if you told people you worked for Qantas they were considerably impressed, even if you were a cleaner there.
My papa was a chef for Quantas, talking about PROUD! 🇮🇪🙏🍀💖
ah yes... back when they were PROUD of being the SECOND OLDEST AIRLINE IN THE WORLD. oldest english speaking airline...
@@combivan4346 Yes my friend. It didn't matter what U did.
@@LeaBortolozzo Outstanding. My mother and father met working for QANTAS. Great times they were.
QANTAS was, as you said, an Australian icon that we were proud of. Reliable, well priced and safe.
Under Joyce's management I believe they moved a lot of maintenance off shore also.
Since COVID there have been a lot of cancellations, heaps of baggage going missing, and a totally unresponsive or unsympathetic customer service.
The poor service, including the complete disdain for passengers calling their call centres, has contributed to QANTAS becoming extremely unpopular here.
We flew to Thailand last year and although adding a few hours travel time, we flew Singapore Airlines for their far superior customer service and better flight conditions (no need to buy add ons). Saved us over $1000 to not use our national carrier.
Whenever I want to figure out why something is the way it is, I first ask myself how does greed fit into the system. It gets me to the answer like an ILS gets me to the threshold.
%100
Great! I clumsily add that too few of us have sufficient INS to RNAV financialisation without radio equipment. Those ground(ed) fixes are fading away too…
(Dang, this got really silly…🙈)
CVI BONO
That's only part of the equation. The other part is stupidity. If there's a rule or law in place that you don't understand, it's because someone messed up big time.
@@mediocreman2 Legislation may seem - and be - stupid. I can assure you that cynicism and money plays the major role, not stupidity. They know - we usually don’t.
My statement builds on taking part in legislative hearings work including dialogue with the minister & department involved… 😅
As an Australian family living in France, last time we went back home in 2010 was with Singapore Airlines, otherwise I would have normally chosen Qantas, but after what they did to us in 2002 when first coming here to live, with our dog onboard the flight, put an end to our loyalty!
After telling us on arrival in Paris that we could pick her up very shortly in front of us at the terminal, but in fact she had been taken to their freight agent depot in the industrial zone, then unable to give us the name or address of it, so we had to go in taxi at our expense knocking door to door for over an hour to eventually find it at 10pm in winter, that was enough then and from what I hear now only hardens our attitude!
Did you get your dog back in the end? 🙁
@@rvx5818 yes, after paying a fee to get her from them, on top of paying the transport company in Australia specializing in door to door animal air transport.
Our next challenge was to find a taxi driver willing to take us with the dog back to the terminal which we luckily did, for the ongoing flight to Nice.
Being on a smaller jet after we could hear her barking from the cargo hold under the floor, she had spent a total of 30 hrs in a cage.
We complained to the company in OZ who never replied!
@@rvx5818 yes, he says finally at 10pm. At least they got their dog back, there was a case of a lady's dog dying in it's travel cage on a baking hot tarmac one summer just a few years ago.
As an Australian, I can also add that we’re embarrassed by the way QANTAS acted and the way our government allowed this to happen while giving them taxpayer money all along. Shame on the whole load of greedy people and their enablers.
I think it’s fair to say that we have the best government that MONEY CAN BUY.
THIS,I don't think people realise outside of Oz how nepostistic and corrupt it can be in it's big business and Government.
No, it's an accepted fact that the "British' Govt. can be bought much more cheaply, mainly because its members aren't British and plan to pi*s off as soon as they've loaded up their offshore accounts.
I remember the days when we used to be proud of Qantas because Dustin Hoffman in Rain Man said they were the 'safest airline in the world'. Those days have gone
A current Qantas employee told me that the staff rejoiced (pardon the pun) when they heard that Alan Joyce was leaving the company. They said he was one of the most hated CEOs in Australian history. Apparently staff were cracking bottles of champagne on flights and celebrating.
Can confirm.
Australian here, they started going downhill when sacked the local maintenance staff/contracts and sent jobs overseas (15+ years ago?), since then there’s been more issues with the planes compared to the basically impeccable record
What do you mean "sent the jobs overseas"? They brough 457 Visa workers here! One of Joyce's little tricks was to issue maintenance certificates to foreign employees, but not domestic employees. Then, with the stroke of a pen, if you didn't have the required certificate, you weren't permitted to work on aircraft. Union busting at its finest.
@@davidbrayshaw3529they sent a huge amount of the maintenance work offshore…yes we have local, will find the articles when I get a chance
@@davidbrayshaw3529 Spot on! It was a disgusting move by Joyce.
Literally the main thing Qantas had going for it: the planes weren't the newest, or the with the best service, but gosh darn it we knew we had the best damn safety and maintenance record on the planet. And Joyce burned that.
Regardless if got location wrong, my point was it started back then with the screwing our maintenance people over, it should never have been allowed to happen!!
I emigrated from England to Australia with my family in 1965. We flew on Qantas 707, VH-EBM, The City of Launceston. We flew the Southern Cross route, meaning we stopped at New York, San Francisco, Hawaii and Nandi. Even though I was only 7 years old, it was a wonderful experience for a young boy. I still remember it clearly. That plane was sold by Qantas in 1969 and after a couple of different owners and was eventually purchased by John Travolta. In the sixties, Qantas was widely regarded as one of the best and safest airlines in the world. It's been sad to watch it's decline (especially under the disgraceful leadership of Joyce) to where it is today.
@@Peter_Jenner John Travolta was here for their 100th birthday celebration..he might be an ambassador
Well said Pete !( It's Gavin by the way )
Hopefully that 707 will be back in Australia at HARS in Wollongong soon.
Superb video, I knew there had been some problems with QANTAS but living in the UK I'd not been quite aware of what. Don't get me wrong I enjoy (if that's the right word) your videos about disasters and accidents but finding these videos about issues in the industry equally captivating. I hope you have as much enjoyment making them as we do watching them.
As an Australian, I can say that people used to feel pride and trust in our national airline until Alan Joyce ruined its image through his greed. This may never be rebuilt.
That
Imagine feeling pride in a business that you don't own... Nationalism is for simpletons.
That… what? That what?
You missed a key point that 99% of Australians would agree with: Alan Joyce was the worst thing to ever happen to Qantas. Not only that he was and still is the most HATED CEO ever...
Why he stayed then in office for nearly 15 years?
@@NicolaW72Because the Board decided to keep him. Its not like customers get a vote besides Qantas has a semi monopoly so not much of a choice.
Him and the former Australia Post CEO. They both started about the same time, and both trashed their highly respected companies
Except that the new CEO was the CFO at the time, so she new full well what was going on. You can't blame a single person for the actions of the entire company, the entire senior exec and board were in on it, Joyce is just the fall guy.
Dixon may have been worse
Good & accurate video. However you omitted the OG. In 2011 Qantas sacked its pilots and grounded the entire fleet, worldwide, leaving customers stranded with no warning. This was the first of the many other arrogant and anti-customer actions outlined in your video.
Yeah, I didn’t go to deeply into this as it was the same all over the world
@@MentourNowwait what happened in 2011 ?
I don’t remember airlines stopping in that year
@@Juanguar In 2011, global flight disruptions were primarily caused by the eruption of the Grímsvötn volcano in Iceland. This volcanic eruption occurred in May 2011 and led to the release of a large ash cloud into the atmosphere. The ash cloud posed a significant risk to aircraft engines, as volcanic ash can damage engines and cause them to fail during flight.
The eruption followed the infamous 2010 eruption of Eyjafjallajökull, which had already caused widespread flight cancellations across Europe. Although the Grímsvötn eruption in 2011 was less disruptive than Eyjafjallajökull, it still led to temporary flight cancellations and airspace closures in parts of Europe due to safety concerns.
Airlines and aviation authorities took precautionary measures to prevent any danger to passengers and crews, leading to widespread but short-term interruptions in flight schedules.
Noe you might remember it, right?!
Don't forget outsourcing all maintenance oversees which cost the jobs of thousands of workers and ruining the perfect safety record Qantas had. Allen Joyce did nothing but shit on the Australian public.
@@JuanguarAs I understand it, it was an action against unions. en.m.wikipedia.org/wiki/2011_Qantas_industrial_disputes
Worked for Qantas as a flight controller for almost 10 years. Became all about money and who you know ethos in the end. Managers sleeping with flight attendants and girlfriends getting promotions. Made redundant in the end to make way for cheaper contracted staff. A huge let down
As a proud Irish man in the aviation industry for 20 years, I can only say how embarrassed I feel, on behalf of all the good work being done by many figures including the Irish in the industry, I do sincerely apologise to the Australian people. Alan Joyce is a disgrace and an embarrassment to his country. Great video as always!!
Thank you!
Thanks
Long live the Irish! 💖💖💖
May Joyce live the life he caused for so many others!
Joyce is an embarrassment to the human race.
@@Iamlearningtolove Really. who has ruined British Airways? Irish at all
So Joyce's exit package was cut from 21 million to "only" 9 million Australian dollars. Well that will certainly teach other CEOs a lesson that crime doesn't pay.
You people in Australia are wimps, we in the Us at Norfork Southern Just fired Allen Shaw, he left with nothing now the Ns board is trying to claw back Some of Allen Shaw pay, you need to do the same thing to Allen Joyce's pay
@dknowles60 yes us Aussies are certainly whimps..we fight with our fists and don't rely on carrying guns ..how whimpy is that 😜
@@dknowles60 yeah but. The 2008 financial crisis was mentioned in this video. ahh yeah, Too Big To Fail. All those bankers flew to congress in their private jets, gave the US govt a big FU, took the bail out money and went back to their mansions. In front of the entire world!
Should have ended the sentence with "crime doesn't pay as much".
@@howardm-b4830 Yeah I tried to think of different wordings to more accurately fit the situation, but the age old expression is "crime doesn't pay" and I decided that making that connection in a humorous way required an exact quote, and I figured that most people would understand what I meant.
I fly QANTAS most of the time. Over the last few years, I can't help but feel they are not the same company that they once were. I also feel their aircraft seem "tired" and old compared to years before. QANTAS have always have a very good safety record and we are led to believe that their maintenance is on a top level in the aviation industry standards. I really hope they are NOT skimping in this area along with training and procedures for all staff including their pilots. I am a proud Australian and always feel a sense of pride when I see a QANTAS plane in other countries.
I really enjoy this channel and want to say thankyou for your free content.
I used to feel the same about SAA, I wouldn’t fly any other carrier at the time ,now I will fly any other carrier , Virgin Atlantic if possible except SAA
I can tell you one area in which they are skimping is paying their cabin crew. I used to be cabin crew for Qantas, and any job in hospitality, retail, or basically any Award wage entry level job will pay more than as full-time cabin crew. Considering cabin crew are responsible for all safety on board, and the extensive safety training we must constantly maintain, and the hours we are expected to work, it's all a bit of a joke.
Joyce outsourced maintenance to overseas to places like the Philippines and tax havens like Singapore and UAE.
Of course they are skimping. Qantas had it's own unique level of maintenance quality, but the bosses decided that less quality satisfied Australian Civil Aviation and manufacturer minimum standards.... and renamed it "World's Best Practice". The engineers are now run ragged with less manpower and overcomplicated computerised maintenance certification (it takes 4 times as long to do the "paperwork" as it does to do the job). Would I still fly Qantas.... Yes, because I know all the other airlines are doing the same. Better the devil you know.
As a groundhandler for QantasLink I can tell you that QLink will repair or ground an aircraft to fix issues that other carriers deem ok to fly woth and fix later. I still trust Qantas safety standards.
I remember once when I was at a seminar where Sir Richard Branson got on stage to talk. He has some fascinating stories, but selling virgin records to save virgin airlines was quite memorable. Remember the battle between British air and Virgin air back in the day. Sir Richard said that every time he went on the planes, he had a little yellow pad with him and he’d ask all employees for suggestions and how to improve things he took notes made changes based on the recommendations.
Afterwards in the question and answer session a stewardess stood up and she said She was a stewardess on United airlines. And whenever the CEO of United flew on the airline, he’d have a food taster with him because he was afraid that the employees would try to poison him! Quite a different corporate culture!
I’m Australian. The positive out of this is that it seems to have been a catalyst for our government to crack down on airlines screwing customers and on freezing out competitors by hogging spots at airports using dirty tricks. The legislation hasn’t passed yet but it’s in the works.
small blessings yes? best of luck for our good friends in Australia
Shitstar, Shitass and Virgshit will keep on screwing customers no matter what. Try getting a flight from Darwin to anywhere in Oz these days, it’s beyond a joke.
It was only 2023 when the government were complicit in it with the Qatar thing
Do you really think that legislation is going to get through?? Too many top-tier club memberships at stake ... on both sides of politics.
My grandfather was a pilot for QANTAS during the war on the double sunrise flights. When Singapore fell they started flying the Catalinas from Perth to Sri Lanka via cocos islands for refueling. Interesting part of Qantas history.
I'm Australian, and I do my best to never fly Qantas on principle. Seriously, I chose a 24 hour bus ride, THREE separate times, over going by Qantas. Qantas' only selling point is that they have a pretty good safety record (last fatal crash was in the 50s), but they consistently have dangerous incidents, so even that point is rapidly vanishing.
The force of what you say comes through.
I would only say that a compulsory public buy-out - (at non-inflated share price) - would empower a genuine, old-style Labour Party government to re-create a respectable air carrier.
@@victorsauvage1890 No good asking the ALP to do anything unless it involves jobs for them post-political life, or their union mates approve. I used to be a strong Labor voter, but changed my views after Kevin Rudd took over from Julia Gillard as PM and did nothing to stop the masses of illegal boats coming to Australia.
I am so glad I watched this, because I don't watch the news so I missed this, and I will never fly QANTAS either.
Not to mention a now aging fleet that will have to be upgraded very soon. At least the Leprechaun got his pot of gold.
@@tobys_transport_videos illegal boats started coming to Australia with Captain Cook
Australia’s biggest weakness is its fondness for duopoly’s. It’s the same with the supermarkets as well. These companies than hike the pricing and the Australian public suffers
Travelling to the Gold Coast with the family next week from Melbourne- I didn't even consider Qantas when booking flights. The 'flying kangaroo' was a source of national pride in the eighties and nineties but that is in the past..
Thank you Petter. As an Aussie, it so sad and frustrating (insert expletives) to see what has happened to Qantas. The customer service tanked in past years. I was sitting next to a high level exec of a huge Aussie company, on a Virgin Australia flight. It was his first Virgin business class flight. We got talking. He was racking up "zillions" of frequent flyer points and just got completely sh*t upon by so called customer service. The flight stats were amazing to me. Based on the Virgin flight, he then proceeded to move the entire organisations flights to Virgin, and shifting to a Virgin branded credit card issuer.
As an Australian I can chime into this. I had two international flights that were cancelled due to Covid. It took 15 months and over a dozen phone calls often being on hold for 9 hours just to get a refund.
Our laws are too weak and greater consumer protection is urgently required.
I had a trip booked to New Zealand while the travel bubble was open. Sydney got Covid and exported it over half the country, so New Zealand popped the bubble and my trip was cancelled.
It took 13 months before anyone at Qantas would reply (via twitter DM). They refunded the points used for the booking, but only a little over half of the cash part of the payment.
Wtf?
Took me 4 years to get refund for a cancelled flight from Sydney to Gold Coast in 2020
I booked a flight with Singapore Airlines for a flight then Covid hit. All it took was a couple of emails and I got my money back into my bank account. I'll never fly with Qantas.
I travelled solo as a 7 year old on a QANTAS Boeing 707 from Sydney to Norway in 1968. From memory the flight made stops in Singapore, Calcutta, Cairo, Rome, changing to a Scandinavian Air Services flight at Heathrow for the final leg to Oslo. I was treated to a front row seat when coming into Oslo being invited to the cockpit for the landing at Fornebu airport. The captain made a fuss over the little lad who'd travelled all that way on his own. It was all a magical experience.
It isn't Qantas we dislike, it is Alan Joyce we despise. Most, if not all, of the issues you outlined can be placed at the feet of Joyce. Great channel, thanks.
Not quite - the airline customer service has been disgraceful for a very long time. Poor management leads to low morale and service.
I’m an Australian, but I haven’t been there since 2019, and I don’t think I’ve flown with Qantas since 2015, so I still have my fond memories and nostalgia for the airline. I also have a fairly unique family connection that created a lot of brand loyalty for me. In 2001 my cousin was killed in a tourist bus crash in Eqypt just before 9/11 happened. His body had made it back to the UK where he’d been living before everything shut down, but getting him home for a funeral was obviously delayed. Qantas was incredibly kind and helpful during that time and made sure he was on the first flight that was able to leave Heathrow for Australia. My aunt was very appreciative of that and 23 years later it still means a lot to me. I really hope the company can turn things around with new leadership. 😢
I will start flying with them again only once they removed all traces of wokeness.
I remember that crash. It was horrible to just hear about, but I can't (and to be honest, don't want to) imagine how bloody awful it was for the family and friends of each victim. I'm glad your cousin was treated with dignity and I hope your aunt was able to gain some peace of mind during her grief (and the same for the rest of you).
Just as well it didn't happen when that POS was ruining one of the most respected airlines in the world. I say this as a Brit who gets narked whenever BA does something bad. I guess the feelings for a nation's flag carrier is something we don't always recognise until there is something to make you feel proud or angry about it. I've hardly ever flown; twice to Munich and back. Once on Dan Air, one of the earliest cheap companies (c.1980) and then BA. On my own for the latter (as a 15 year-old)! BA was a _far_ better experience!
This is an important story of greedy executives stripping out company equity (which was created over many years by loyal employees, customers and all stakeholders). It has become an all-too-common theme lately. It is destroying the core of our (somewhat balanced) capitalistic system. Boeing, of course, is another obvious example. But it's happening everywhere, including government and healthcare services. Thanks for covering such topics, Peter. I often share them with an economics professor friend (and aviation industry analyst/commentator) who appears often on media interviews in Canada.
A really good book on this topic I highly recommend: "How the world ran out of everything", by Peter S. Goodman. Very readable yet info-dense. Uses the covid-19 distribution & logistics crisis to examine how share buybacks, asset stripping & abuse of workers by the capitalist economic project have left 99% of us poorer & all of us way more vulnerable to sudden global system shocks. Hard to read without feeling angry, but really ties together all the strings of problems that started in the early industrial age & have simply been intensifying ever since.
Hi mate. Thanks for you hard work and congrats for the great success your chanell is.
Please have a look also on the Philippines carriers, especially cebu pacific.
The practice they are "performing" since the pandemic includes the following actions:
- List promo tickets
- Cancell the tickets for those who purchased on promo price pointing that the flight has been disrupted.
- Keep selling that "disrupted flight" at higher price.
I can attach supporting docs proving this toxic practice if requested.
Thanks again!
It's hard to talk about Qantas without mentioning Jetstar. Perhaps you might consider a part 2, because to many of us Aussies, Joyce destroyed the national carrier in order to focus all his efforts on his Ryan-Air style low budget alternative - which is phenomenally unreliable and cancels flights constantly. Just a thought...
Jetstar is the same Globalist arrogant airline. So unreliable.
Maybe back in the day. Have you seen out of the 3 airlines which have more cancelled flights?
It’s Virgin. Jetstar has been the one with the least cancelled flights this year.
@@tomkleiner8628back in the day being in Joyce’s final year?
True. A lot of the new aircraft first planned for Qantas ended up with Jetstar with Qantas getting the 2nd hand aircraft from Jetstar (eg 787-8s and the large amounts of A320s). Along with reports that Qantas losses in 2011/2012 were because of money flowing into Jetstar.
I will never fly Jetstar again, flew to Melbourne with them a year ago, the plane from Sydney was an hour late due to an air conditioning issue and the flight home was 4 hours late because they had to get another aircraft because the aircraft originally meant for this flight spat an engine out on the ramp on start up, that and the food both times (that I pre-ordered with the ticket) came cold and was out of date, I'll fly Virgin from now on.
Goodbye gifts for Ceo's is one of the most disgusting practices in business.
In my airline, you can directly track the decline in pay and working conditions, alongside the arise of management bonuses.
Should have given him the Willy Wonka "you get NOTHING!" treatment, but we all know it's not just the CEO's decision to exploit the customers and workers for profit. The entire board should have been pruned and replaced with representatives of the workers they have mistreated because at least the workers know what they are doing on the ground.
Don't forget, earlier this year Qantas was convicted and fined 250k for illegally standing down a worker (a health and safety rep) during the pandemic. There are plenty of articles on this plus a Four Corners episode...
I remember a couple of years ago waiting for my Hawaiian Airlines flight from Sydney Airport. On the other gate were Jetstar passengers waiting to board their flight. With all the cancellations Qantas was instantiating at the time, it was comical watching all the waiting Jetstar passengers facetiously cheering and clapping the flight attendants and pilots arriving scheduled for that flight. The passengers were cheekily cheering the staff because their flight was one that wasn't cancelled. Really, the cancellations over that period weren't really the fault of the crew but rather Joyce and his toxic C-level management. But it goes to show how much people hate Qantas and its brands.
Also, with ScoMo's bailout package, he didn't ask Qantas for any shareholding on behalf of the taxpayers; just gave Qantas billions without any expectation of anything in return.
This is almost normal behavior in many countries and politics. I call it, legalized criminal behavior, where I as a citizen am threatened (standard on a tax paper) if I make a mistake.
Well, then we are here to expose it
@@MentourNow Go for it, I'm all for it. :)
Here in the States, our Supreme Court just legalised criminal behaviour by the president.
@@wotan10950 Low information much? Please name 1 other president who has been prosecuted for anything after leaving office. Presidents have had de facto complete immunity. Nixon, Bush, Clinton, O'Bama -- criminals all. No prosecutions. At least now the boundaries of immunity have some sort of legal status. Stop drinking the CNN kool-aid.
@@wotan10950 That isn't actually true. They granted some Presidential immunity. They did not agree that the President always has immunity.
It appears they refused to decide whether many of the acts mentioned are entitled to immunity, and asked the lower courts to do so.
The actual ruling cannot be summarized in a sentence. The headnote (nonofficial layman's explanation) is 8 pages long.
Edit: and none of this has anything to do with this video.
Petter, I am Phillip, from Canberra in Australia. I enjoyed your video and have been following your channed for a few years now. It was 100% accurate in everything you covered in your presentation about Qantas. Respective Australian governments over many decades have always given preferential treatment to Qantas over other carriers, either on domestic or international routes. Qantas also own low cost carrier Jetstar, and they also have stakes in several regional carriers including Fiji Airways and Air Niugini.
Whenever I was overseas, it was always a comforting feeling getting on a plane with the roo on the tail and hearing a familiar accent... you knew you were getting home in the best of hands.
Doesn't feel the same any more.
I hear ya. I felt the same with Icelandair. Today? Not so much.
I remember getting aboard decades ago (when it was government owned) and saying to one of the cabin crew "feels good to be home"
They said "you're not home yet" and laughed
But I really was.
As you say, not anymore.
Brilliant. Keep it up. Trust is a commodity you earn by sheer hard work. This Joyce fella has a Ryan Air attitude. Glad he is gone! Long Live Quantas, Queen of the Skies. Pan Am'er.
As an Aussie I have to say you summed this up well. We're a pretty loyal people, but we don't like fake people and people who cr@p all over the Aussie spirit, which QANTAS had been running on for years. You undermine that you undermine everything that it means to be an Aussie. We gave them a market where they could have ruled, our population is just big enough for our own airline but not big enough for more than one, but they took that and abused that. Money and lies and putting yourself first is the exact opposite of the ANZAC spirit so Spirit of Australia? The Flying Kangaroo. Take a seat, mate, you're no representative of us anymore.
Us Aussies are also good grudge holders and frankly Qantas can shove it.
On the bright side, you have a pretty awesome professional Break Dancer. She’s got all the moves! 🕺 😅
How come Airbus Albo is popular..he's full of sh..?
@@ACDZ123he's not
I have flown Qantas between Europe and Australia since the early 70's. Back then it was the
best airline in the world and flying with Qantas was enjoyable. Now, the only reason
I would fly Qantas is if there is no alternative.
Alan Joyce became (probably) the most hated person in Australia. The public fury was white hot. He was also giving a lot of money to contentious social groups & causes, which caused a lot of anger as it made him seem sanctimonious, holier than thou. When you are an Aussie living overseas, stepping onto a Qantas flight and hearing your accent was such a nice experience. Now Qantas' international flights are often operated by cheaper crews from other countries and maintenance work has been outsourced to the Philippines.
Being Australian I’ve always been a QANTAS fan. Especially as my Mum was born was born the same year they started services in 1922. I was one of the many customers who lost money on tickets. Now in the big picture the loss of couple of hundred dollars isn’t a lot, but at the time it meant something to me. But more so it’s the betrayal and greed shown by the company and Mr Joyce is worse.
The reason QANTAS keeps being able to stay alive is due to the fact it's one of the VERY few airlines in Australia allowed to fly. It is very very hard to start an airline here AND keep it running. Virgin Aus being probably the only competitor (and isn't much better). It's very much a duopoly.
As a Canadian, I can confidently say we know a thing or two about hating our national carrier and them being quite a bit of a disgrace in Canadian eyes. I hope Aussies give Qantas a good black eye for such a mess.
Yup. Air Canada. They are never satisfied until you are dissatisfied. To be fair I flew on flair airlines recently and the arm rest had two pieces of duct tape prominently displayed holding a loose piece of trim on the arm rest. At least the flight was 1/2 the cost of AC 😂
British Airways is another flag carrier that thinks it's above everyone else!, and can get away with shoddy service and rude staff .
Fellow Canadian here, not surprised I didn't have to scroll that far to find this comment! And it's not even just Canadians, when I was teaching English in Toronto students would tell me their Air Canada horror stories all the time, and that they would go back home and tell people who want to visit Canada to avoid it completely.
I'm not even Canadian and am an avid Air Canada hater lol
Hahahahahaa yesss! I was looking got this commment 🤣🤣🤣
In the end, what do people expect when there are no consequences for corrupt politicians? Without them, the perverse greed of Joyce & co. would not be possible.
Yes, "Corruption" is a key-cause of ALL the World's Woes! Unfortunately, we all (myself included) have often done what's best for "ME", and thus are equally guilty by Bible Standards. Most people dismiss their own little indiscretions, thinking they are not hurting anybody, but in reality ALL wrongdoing has consequences, not limited to just ourselves. If you think a "droplet" of poison won't hurt anybody, think again. If you liked the taste, you'll go for more!,,, Or at least, you'll be happy to sell a drop of good-tasting poison to others (for a fee!). What's happening in the World is exactly what the Bible says that will happen in the End Times. If it rightly predicted the 21st Century, why do most people dismiss its Answers to dealing with these issues? Perhaps we all prefer to be "Masters of our Own Destiny"?
@@beatmueller6490maybe you should parade the street shouting "the end is neigh" about it
@@sgtjonzo You're right! And I DO Proclaim it! Although I'm 73 Years old, I believe it is still possible for Christ to return in my lifetime, as most of the Prophecies of the End Times have already been ACCURATELY fulfilled. And I would LOVE you to be ready for it WHEN it happens! :)
I’m so glad you mentioned stock buybacks. Previously also done during Covid when the airlines were asking for a bailout 🤦
The poor guy, ruining a company whilst earning greatly and then leaving with only 10 millions as a bonus. To some people, it’s just a cruel world.
Well, he was a D.E.I. hire, after all.
@@davidbrayshaw3529 He was hired as a ruthless hard-nosed capitalist snake. A DEI hire in your fixation only.
@@davidbrayshaw3529what are you even on about?
@@sgtjonzo I don't want to explain myself for fear of being banned or suspended
for homophobia. That should be a hint.
Very well said Petter. As an ex (very proud) Qantas engineer of 18 years it was so sad to watch and experience the slow demise of the iconic company that we all loved so dearly. I’d love to say this fall from grace occurred at the hands of just one man, but sadly, Qantas’ has been raped by many a CEO before Joyce - all starting with ex Woolworths leadership - James Strong aka Jimmy Bow tie.
Qantas loyalty is dead - and sadly it’s now ‘just another company’ riddled with corporate greed. Unfortunately, getting rid of that filthy man will not change anything.
As an Ex Flight Attendant with 40 years of Qantas Service, I can't speak for every employee, but personally, I had a lot of respect For James Strong having the COURAGE to meet up with us face-to-face to explain what he was doing & why he was doing it. I'm not speaking from hear-say, as I experienced it myself during a Recurring Training Session where he came to US and allowed group interaction. That won me over!
@@beatmueller6490 Yes, James Strong at least let you 'face your accuser' so to speak. He was very good at taking it on the chin directly from those who were being affected. It's a strong move (no pun intended) and it was often enough to help him achieve his 'goals'. He used those same tools in his further areas of professional endeavour, being prepared to meet and 'consult' with the workforce (before dropping the hammer nonetheless). Nowadays, consultation happens via an online questionnaire that takes up time, annoys you, and gives the same result in the end.
This is a very fair and reasonable report of Qantas 's disgraceful conduct. It will be one of the factors why the government will loose it's majority in parliament next year. Very well done!
I hope you are right!
one can only hope so
But Qantas conducted most/all of the activities for what it is rightly being criticised for while the Liberals were in power at both state and federal level for extended, multi term periods. To what logic do you say this is Labor's fault?
damn, put his money where his mouth is!
Good for you for exposing executives’ greed and politicians’ failure to protect their constituents.
i fly between Sydney to Gold Coast/Brisbane fairly often, along with other routes from time to time. Some of my family members frequently flew Qantas because of their FIFO jobs. Seen their fall from grace first hand. The slot hoarding in major airports, the goddamn COVID vouchers, the cancelled flights, their management showing up in the news every other day, the government 'protecting' them after every f-up, not to mention the expensive as f tickets.
Sad state of affairs. Been flying Virgin for a while now (Rex as well before their own f-up).
When I was travelling abroad in my younger days, my return flight to Australia was with Qantas. When I boarded that aircraft, with the kangaroo on the tail and was greeted by an Australian cabin crew member, I genuinely shed a tear. No other airline could have given me that emotional connection to my country at that moment. I am hopeful that under their new CEO they can rebuild that reputation they once had.
Very doubtful!
While I think the reputation rebuild is going to take some time longer, I flew with them last year internationally, and I can only say that the sight of the red tail at the beginning and the end of an international trip is - despite all - a very emotional thing for Australians like me, and I know many who feel the same. I give a huge shout out to cabin crew who are a big part of making that happen with their friendliness and helpfulness. It is not the glamourous job many travellers think it is.
As an Australian frequent flyer who used to fly on Qantas, this is extremely interesting! I think I might own their shares indirectly through my pension scheme, but I can't support them anymore. The company forgot what it represented and what its heritage was.
Just remember Vanessa Hudson was the CFO so she has blood on her hands already
Outsourcing has been quite a trend under Alan Joyce. Just look at images of a Qantas plane in the middle of a turnaround before 2010 versus now. Their catering division was also sold off in 2017 and I know of some smaller baggage handling operations that was outsourced going back to 2013. The airline has been absolutely gutted from the inside.
And the 457 Visa maintenance hire fiasco.
I’m Australian…..qantas used to be my preferred airline but now they are the Enron of the airline industry plus their seats are now crammed, the full service is rubbish and they are unreliable. I flew Virgin Australia recently on one leg and Qantas back and it was chalk and cheese between the two
So Virgin Australia is now the big kingfish in Aussie land?
Qantas has become a budget airline but kept premium prices
yeh but they run boeing max fail aircraft. rather be cramped n safe r
AS an Aussie here, I want to cry. Qantas used to be a source of pride up until the 1990's, then they off shored their maintenance, BAD MOVE!
They used to be the ONLY airline on the planet with a FLAWLESS safety record!
...I WANT TO CRY!!!!!!!!!!!!!!!!!!!!
Calm down
@plusgood15 why? It's serious!
Their safety record is exceptional but not flawless.
en.wikipedia.org/wiki/List_of_Qantas_fatal_accidents
You can blaim Rain Man for that misconception;
Charlie: Ray, all airlines have crashed at one time or another, that doesn't mean that they are not safe.
Raymond: QANTAS. QANTAS never crashed.
Charlie: QANTAS?
Raymond: Never crashed.
Charlie: Oh that's gonna do me a lot of good because QANTAS doesn't fly to Los Angeles out of Cincinnati, you have to get to Melbourne! Melbourne, Australia in order to get the plane that flies to Los Angeles!
@stevenbliss989 I worked for Qantas in Qantas Engineering and only over flow maintenance work went off shore most of the heavy maintenance is done in Australia. The B737s were maintained in Melbourne but has moved to Brisbane. The B767s (before retirement) were maintained in Sydney before Hangar 3 was built in Brisbane and their maintenance moved to Brisbane. Finally the A330s maintenance is maintained in Brisbane. B747s were maintained is Avalon before retirement. The A380s were maintained offshore but the reason for that is Qantas didn’t have the fleet size to make the capital investment economical viable.
Qantas performs heavy maintenance on the A330s and 737s in Australia. The 767s and 747s were also maintained in Australia until they were retired. The A380s are done overseas because the small fleet size doesn't justify setting up the tools to do so in Australia.
The 787 maintenance is done in a Qantas hanger by Qantas engineers, but in LA.
Meanwhile *all* of Virgins heavy maintenance is done overseas.
I am a South African with close family living in Oz. I am a retired export director who has travelled hundreds of thousands of kilometres to all continents using many dozens of different airlines. My worst experience was a holiday to the rugby world cup in New Zealand in 2011. Flew Quantas from Johannesburg to Sydney to Wellington. My return trip from Sydney to Johannesburg was my worst air travel experience ever due to the arrogant cabin crew.
How about American Airlines filing for bankruptcy, not because it was in financial trouble but because it wanted to free up the money to acquire US Airways, and incidentally stiff its creditors and dependents?
American Airlines went into bankruptcy because everyone else already had and they couldn't compete on the older contracts when every other airline in the US was already on new contracts with lower costs.
US Airways acquired American while they were in bankruptcy protection and kept the name of the better known, larger company. As America West had done before when they took over US Airways.
I prefer virgin Australia myself. Have been stranded by Qantas more than twice.
During the pandemic QANTAS was given a lot of taxpayer money with the intent of saving jobs... pretty rude given the number of redundancies and the massive salary the executive were paid. They should have been made to pay it back
They should have been nationalises. Taxpayers money was goven to them for no return to the taxpayer.
@@headlessnotahorseman yep. It should have been renationalised. It used to be that when the government bailed out a private company the people owned the company and got the future profits. Now the people pay and then get nothing while money gushes into the pockets of the political donors.
The money was Jobkeeper. Paid directly to the staff.
I seriously doubt Joycey or the board received Jobkeeper.
@@Steph-pn2kq 2.7 billion in subsidies, 900 million of that was jobkeeper.
@@gasdive and $1b in direct hire of flights. I'd love to know what the other $800m was for
Had my own problems with qantas in the late nineteen nineties,,,,,,,,done forever,,,,, since then only Asian Airlines, Singapore, Thai, or Viet, airlines, fly yearly, always great service, never a problem, and will continue for the rest of my traveling life.
I wish you would do a video on South Africa Airways. It will make this Qantas video look like a walk in the park.
Yes, someone on RUclips recently named South African as the best airline in the world. I asked, “what day was that?”
If you do such a story you will only be called a racist.
Very good when my mother used it - in the Seventies. The best African airline seems to be Ethiopian. I can't remember ever seeing a bad review of it on RUclips.
@@well-blazeredman6187omg, no! What are you even saying? Ethiopian airlines has nothing but bad reviews! I will NEVER use it again. It was a nightmare! If it's your only option, my friend, rather walk!!!
This is what happens when psychopaths run a company. And a lot of senior staff just below executive level had to be complicit in these operational and financial decisions.
Brit here, loved Qantas, travelled to Aus with them. It seems they caught the American disease, GREED IS GOOD. and ruined Qantas in the process. How was this allowed to happen?
How is greed limited to America?
You might want to look closer to home and do some research before making generalisations. Take a look at BAs behaviour when Virgin Atlantic first came on the scene.