3 Principles For “Expectations Management” & Expectations Setting
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- Опубликовано: 7 июл 2024
- In this video I discuss why managing expectations is important and how to properly set expectations in every area of your business and life.
I believe that almost all problems in business come down to one of three things:
Misset Expectations
Unmet Expectations
No Expectations at all!
Expectation Setting is at the beginning of the relationship and Expectation Management is ongoing.
I learned a lot about this process during my time at Student Painters through plenty of expectation setting conversations.
Always prioritize clear and upfront conversations. Have it sooner rather than later! Then people will always know here they stand and expectations can be set and in a lot of cases reset.
Check out my video on how to have difficult conversations: • How To Fire Someone (T...
WHEN IN DOUBT, OVER-COMMUNICATE!
Two of my favorite phrases when it come so this are: “Just to clarify” or “to be clear”
Then recap that difficult conversation with a written recap. Having it in writing is an absolute must.
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How do you properly manage and set expectations with your employees or coworkers?
I've been in jobs where no expectations were the norm and then people were upset when their "unspoken" expectations were "unmet." Also, been in situations where overpromising and undelivering was the norm for the organization. Neither are fun.
Learned a lot about expectation management over the past handful of years, and developed a lot of the habits outlined here. I think the written recap is absolutely crucial.
:)
I love this channel with my whole chest
I did not EXPECT this video to be as helpful as it turned out to be. Wow! You really know your stuff!
Great to hear! :)
7:45 am
12/2/23 The principles were clearly presented with examples and could apply to work or home. I am a volunteer at a shelter and work with young employees with little life experience. This was very helpful for future training.😊
@ChandlerBoltOfficial video ! Im not share the same opinion on , "under promise expectations" actually in my mine tells me I'm not setting positive goals for the person is working for the company.
basically I'm lying to myself, to the person and the client. I think set of a base of the truth of my expectations and request the that person to at least stand on top my expectations and exceed expectations set.
Great video to move our mines to find the way to success.
Good vibes !
What a great video! So thankful for this culture you have set at SPS!
Thanks for the video
Great video, easy to understand and stuff people need to know!
Thanks!
Living in Japan I really feel how many problems coming from not considering these points. And I see why Western communication style is so much more effective than Asian (Japanese in particular).
Is it appropriate, that whenever a manager does not set expectations upfront in terms of what we can come to them for, we may approach this subject upfront within team meetings, so that the whole team can benefit from their answer? Or is it more appropriate to talk about this privately?
When in doubt, go to them directly
@@ChandlerBoltOfficial thanks a lot for your help! I will try to do it that way.
To give some background, I am in a new role and my manager is sending some mixed messages in terms of accountability/mentorship/responsibility. They are acting hot and cold, not wanting to be bothered with questions when asked for feedback and telling me I should handle a task by myself because I have both the training and expertise, then micromanaging the way I talk during meetings, taking out slides from my presentations without explaining why they think they were not appropriate for the situation, being sarcastic when asked for specific feedback...I'm confused. I know my work is up to par, and I am not only open to feedback, I am actively asking for it, but I can't shake the feeling that this person is going through something personal and being reactive rather than proactive for the time being.
He seems to get upset easily when his authority is challenged by questioning his guidance. At the same time at an organizational level we are going through some process and operational changes, and things are a bit unclear at this moment. Is he here to dig in his heels for stability, using the recently elaborated KPIs? Can we negociate how we approach the tasks, how much freedom do we have? These are questions I would love to ask my manager if they weren't so defensive all the time.
This is a non technical customer success job. It's not sales, so we do not have exact metrics to measure performance, we rely on customer satisfaction surveys and presentations delivered to the customer on time, mainly.
I'm probably overthinking it, but I have worked with autocratic managers in the past and I'm getting some red flags that this is a person who is naturally autocratic trying to disguise themselves as democratic/laissez-faire.
What if you don't want to have expectations, because they can cause disappoint and you believe having expectations on others is not fair to them? IE, The Minimalists teach this.
That’s a form of expectation :)
Why does your first two points contradict each other? 1. Mislead the ones you do business so you look good, 2. Have honest, difficult conversations. 3. See #1
Rewatch the video