Stinger XL112 Motorcycle Trailer Issue and what Stinger did about it. How do you think they did?

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  • Опубликовано: 7 сен 2024
  • Stinger XL112 Motorcycle Trailer Issue and what Stinger did about it. How do you think they did?
    #motorcycle #customerservice #trailer

Комментарии • 170

  • @CreatingASimplerLifeOffGrid
    @CreatingASimplerLifeOffGrid Год назад +2

    Its rare to find a stand-up company these days! Good share 🙂

  • @ABitefLife
    @ABitefLife Год назад +2

    It’s nice to see some companies still care about quality and taking care of their customers. That was nice of them to do that

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      Yeah, it was quite refreshing to see this company stand by their product bro.

  • @DeadNought
    @DeadNought Год назад +2

    that is great to hear, and a huge testimonial.
    That is the best thing to know when someone might be looking.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      I agree bro. Everyone wonders how a company will deal with an issue and they sure stood by their proud bro.

  • @djyork1673
    @djyork1673 Год назад +1

    I have the same trailer and a cable wrapped around the rear axle while driving last month and it wore through the rear bearing seal. I called Stinger and they sent me out 2 new hubs, wheel bearings, extra bolts and a A-Frame upgrade kit at no charge!!! You can't beat their customer service.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      Yep, their customer service is impressive, which is why I give them shoutouts on my channel.

  • @robertneumann1117
    @robertneumann1117 6 месяцев назад

    I just bought the Twin Cruiser from Stinger... I did get a chance to talk with them and they were very cool! Glad to see they stand behind their product as well... I like doing business with companies like this...

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  6 месяцев назад

      They do make a very nice trailer and the business owner is very customer oriented. Glad you had a positive experience. Ride safe.

  • @CRJourney20
    @CRJourney20 Год назад +1

    That was fantastic to hear about them standing behind their [product and taking care of it for you. Always nice to hear about a company doing something positive for their customers. Fantastic that you let everyone know also.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      Yeah, that was was cool of them and people should know what company they are dealing with👍

  • @Skywave400LTDABS
    @Skywave400LTDABS Год назад +1

    Hello.
    Motorcycle trailer maintenance.
    Great service from a reliable company.
    The trailer can be safely used for a long time!
    Thank you my friend.

  • @BeRideBack
    @BeRideBack Год назад +1

    That's a cool trailer bro, storing it saves a lot of space, and thats a good news replacement is in, good thing your made a video of it big help, be safe always my friend.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      I chose this trailer because of its heavy duty build and folding capabilities. Making that initial video sure helped. Have a safe and awesome weekend bro.

  • @Terry.W
    @Terry.W Год назад

    Good to hear good service ...they deserve a lot of praise..

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      I agree mate. I was impressed by them and they deserve a very positive review.

  • @motorgirl2344
    @motorgirl2344 Год назад

    That is rare customer service, great to hear!

  • @loesjeoneyear7757
    @loesjeoneyear7757 Год назад

    It's great to see a compagny that Cares about their customers🤗🤗 LG Loes!

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      Thank you my friend. I was very impressed with the level of customer service 😁

  • @weljo2001
    @weljo2001 Год назад

    Great to see a company stand behind it product. Admore Lighting out of Canada is a company that really went above for me a few years back and I'll always use their products.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      It sure is nice to hear that there are still some companies that stand behind their products bro.

  • @Triple4Motovlog
    @Triple4Motovlog Год назад

    It's good to hear that company take good care of the customers. Stay safe

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      I was very impressed with how they handled the issue bro. Be safe.

  • @thomasstewart1111
    @thomasstewart1111 2 месяца назад

    Good to hear
    I’m leaning towards buying one of their trailers!

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  2 месяца назад

      @@thomasstewart1111 you won’t be disappointed 👍

  • @samsmithmotovlogs
    @samsmithmotovlogs Год назад

    I sold parts like this for over 30 years. I was thinking of a new hub even before you said it. He did the right thing.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      Yep, it was very cool of him to send me a whole new hub 👍

  • @libmananchannel
    @libmananchannel Год назад

    Hello "Viper6"! Thank you for showing us such a wonderful video! I feel so happy! I'm looking forward to your next work! Have a nice day!

  • @rolandkeith5322
    @rolandkeith5322 Год назад +1

    Man I am with you as I would laugh as well at that price. wow nice that they sent you one that's awesome......dam good stuff a good company for a change.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      You should have seen the look on their face when I laughed at their $700 quote🤣. I’m glad Stinger came through like champs.

  • @james82744
    @james82744 Год назад

    Nice, got a to love a company that takes care of their customers!

  • @Mister42Unhinged
    @Mister42Unhinged Год назад

    Outstanding! Got to love a company that stands behind their product, so rare these days. So funny that they heard of you. You famous RUclipsr you. Do we see a "sponsor" in your future? Great video brother.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      Thanks bro. I was really impressed with the way they stood my their product. I had no idea I was that famous lol. Don’t know about being sponsored, but you never know 👍

  • @sharpshooter012345
    @sharpshooter012345 Год назад

    Good stuff. That's how you should take care of your customers & can gain more.

  • @norfolkandgoodmotovlogs
    @norfolkandgoodmotovlogs Год назад

    Good company very rare to look after customers these days. Cheers mate

  • @JdubbVlogs
    @JdubbVlogs Год назад

    They did a great job by standing by their product. Wow you actually got the owner on the phone. He was happy from a previous video you did. You probably brought him major business by promoting the company

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      Yep, the owner wanted to speak with me when I called the second time. He was really happy with my review video.

  • @heep34987yt
    @heep34987yt Год назад +1

    A company that has great customer service is worth buying their product(s). I would gladly pay more just knowing they have your back.

  • @theSMYRNAcowboy
    @theSMYRNAcowboy Год назад

    It's great to see a company that cares about their customers.

  • @TC_Conner
    @TC_Conner Год назад

    Companies with great customer support like that are far and few between brother! 👍🏻👍🏻

  • @MinuteontheMountain
    @MinuteontheMountain Год назад

    That's awesome that they stood by their product like that and helped you out.

  • @sabraitis
    @sabraitis 8 месяцев назад

    Ya baby… my Toronto boys! I want one of these

  • @MrBugPop
    @MrBugPop Год назад

    That’s a rare event to get that kind of after sales treatment! Awesome. If anything else goes wrong, I bet they’ll send you a new trailer!😂😂

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      It was refreshing to see this kind of awesome customer service bro.

  • @3JBCel
    @3JBCel Год назад

    You've been putting such impressive work into this interesting channel of yours, you have our support! Keep it up~

  • @tipsytrippinrednecks
    @tipsytrippinrednecks Год назад

    Heck yeah that's awesome to hear brother. Sounds like an amazing company for sure. Cheers

  • @Ro6entX
    @Ro6entX Год назад

    Good they helped out as did. I was thinking of getting one but that 3K price tag was too much 😢

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      I was pretty happy they did. It is a higher priced item, but the build quality of the trailer itself is phenomenal. I also needed a trailer that could fold and easily store at home.

    • @stingertrailerinc6109
      @stingertrailerinc6109 Год назад

      We sometimes have used or demo models available at a discounted rate. Always sold with the same warranty as new.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      @@stingertrailerinc6109 that’s good to know 👍

  • @Traveler_Greg
    @Traveler_Greg Год назад

    Very interesting story. Greetings and thanks for sharing. Have a nice week. 👍

  • @DavidBleasby
    @DavidBleasby Год назад

    It's so nice to hear about a company that stands behind their product !!!! Well done Stinger

  • @gregoryeditor6500
    @gregoryeditor6500 Год назад

    That was very nice of them Roberto. You and your wife have a Happy Valentines Day my good YT friend. The springs in my couch are broken and when I can motivate myself I have go shopping for a new one

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      It was indeed a great way for the company to resolve my issue. Happy Valentine’s Day as well. Hope you find a nice couch Greg.

    • @gregoryeditor6500
      @gregoryeditor6500 Год назад

      @@Viper6-MotoVlogger Thanks, it will be a challenge finding one it has to be a small 70 inch one. I may make a video of the damage.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      @@gregoryeditor6500 I think you’ll have no problem. I just plenty of 70 in sofas by performing a google search.

    • @gregoryeditor6500
      @gregoryeditor6500 Год назад

      @@Viper6-MotoVlogger I just called up Steinhafels and all they have is a 72 inch Love seat. They have a 80inch 3 seat one for $499 I would have to move my end table to fit it where my couch is now and get this they charge $159 for delivery. I called up Triangle Furniture and they can order one it will cost me $1500 Ken said he would go with me one day this week. Wish me luck.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      @@gregoryeditor6500 good luck. Too bad I don’t live closer, as would be able to transport it with my truck.

  • @TheCanadianBubba
    @TheCanadianBubba Год назад

    No kidding you laughed at those guys ! Does the trailer have a spare mount on it ? You could make one with the old hub. Remember when we used to call that service... not a lot of it out there anymore.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      Yeah, I had to laugh at them. But, I was impressed with the customer service from Stinger Trailers bro. Man, that’s an awesome idea to make a spare mount with the old hub. 👍👍👍👍

  • @tugadashcamsuk5946
    @tugadashcamsuk5946 Год назад +1

    Thanks bro for sharing 😀 very interesting and useful video 🙌
    "Prestigious company ❤️ "
    Well done bro
    Be safe out there
    Cheers 🍻

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      Thanks bro. I really appreciate companies that stand behind their products. Be safe 👍🍻

  • @RandysRides
    @RandysRides Год назад

    hahaha !! I would have laughed, too...with expletives. 700 bucks for a 10 dollar part. That's VERY cool that Stinger supported their product. Sounds like a company that deserves loyal customers. Now if EVERY company would step up........ 👀

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      Yeah I laughed pretty loud and they were not impressed. Super cool cool if stinger trailers standing behind their product that way 👍👍👍

  • @hachewie
    @hachewie Год назад

    Hope it gets sorted.

  • @Tankerman
    @Tankerman Год назад +1

    $700 geez thats insane. Bravo to Stinger trailers.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      Yeah, these local guys are a joke. Stinger sure came through bro.

  • @larry68hd11
    @larry68hd11 Год назад

    Good deal ! Glad for you Rob

  • @hvee4
    @hvee4 Год назад

    That’s great customer service, you cannot argue with that… I am surprised at the $700 quoted originally from another repair shop… how did they justify that cost for just a seal? Anyway… glad your in the process of getting it fixed 👍🏻👍🏻

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      I was really impressed with their level of customer services. The nearby trailer company could not properly justify their $700 charge. I suspect that it’s their way of gouging out of country tourists that are in need of repairs.

  • @nafex3740
    @nafex3740 Год назад

    Keep up the good work 👏 🙌 👍 Thanks for sharing friend 👍 Awesome upload 👌 Liking this one !!! This was amazing 👏 🙌 😍 ❤️ 😎 Great staff ,looking forward to review !!!

  • @2023C8HTC
    @2023C8HTC Год назад +1

    Man,thats old scool customer service!

  • @koilachannel
    @koilachannel Год назад

    Morning new friends
    Nice sharing
    Stay connected full support

  • @TheProCut17
    @TheProCut17 Год назад +1

    nice to see them take care of you
    those complete hubs are only $30-100
    you should put that local trailer place on blast for trying to rake you over the coals
    other snowbirds should know not to go there

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +2

      Yeah, pretty cool of stinger to mail me a whole new hub. Yep, I will blast that other local company for trying to soak a customer.

    • @Mister42Unhinged
      @Mister42Unhinged Год назад

      @@Viper6-MotoVlogger DOOOO EEEET!

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      @@Mister42Unhinged 😁👍

  • @HappyPlaceCamping
    @HappyPlaceCamping Год назад

    Boy! I just wish all companies would stand behind their products. Barely any do anymore. Pretty much you buy it as is. That's why I hate making big purchases. I don't want to be out money because the company doesn't want to back it up.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      It was indeed refreshing to see a company that is proud of their product and stand behind it 👍

  • @Ruslan_Flash
    @Ruslan_Flash Год назад +1

    Very interesting video 👍👍👍

  • @GurrasGarage
    @GurrasGarage Год назад

    Looks like a great company 👍

  • @juarezrodrigues7581
    @juarezrodrigues7581 Год назад +1

    Ótimo reboque meu amigo Tmj

  • @BennosShed
    @BennosShed Год назад +1

    $700 BWWWAAAAAAHHHHAAAAHHHHAAAAAAAAAAHA. Great to see Stinger stand by their product, so unusual these days.👍

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      Yeah, I seriously had to laugh out loud when the they quoted me $70 for a $6 part and 20 minutes of work. It was nice of Stinger to send me a whole new hub.👍

  • @binkybunnysway943
    @binkybunnysway943 Год назад

    Brilliant customer satisfaction first

  • @AeroFlix4D
    @AeroFlix4D Год назад

    Thank you for sharing this great video.

  • @chuckspeer2163
    @chuckspeer2163 14 дней назад

    Thankyou

  • @laobabahuongnguyenvlog
    @laobabahuongnguyenvlog Год назад

    chào bạn , tôi không biết gì về những chiếc xe nhưng bạn đã làm tôi tò mò về chúng cảm ơn bạn chia sẻ

  • @DroningVeteran
    @DroningVeteran Год назад

    That’s awesome bro.

  • @triketacular8093
    @triketacular8093 Год назад

    Seems like the company who quoted you $700., thought here is a Snowbird we can fleece. Good to hear that Stinger came through for you.
    I thought you were planning to bring down your cruiser this year? rsmf.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      Yep, that local company totally wanted to take advantage of a snowbird. Steiger Trailers really impressed me. I was going to take the cruiser, but my buddy here said we were going to do some long rides and the Yamaha has longer range. Turned out, we aren’t going on many rides. Next year, I’ll haul the cruiser. Be safe bro.

  • @MotorMondo
    @MotorMondo Год назад

    $700 lol good to know he knows who you are! Mate you should be invited to the factory and be allowed to film a tour! Great way to get coverage

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      This local trailer place was a complete joke with their $700 quote🤣. Stinger Trailers sure came through with impeccable customer service. A tour of the factory would be cool, but they are 2200 miles from my home 😳

    • @MotorMondo
      @MotorMondo Год назад

      @@Viper6-MotoVlogger oh 2200 miles a bit far lol

  • @juarezrodrigues7581
    @juarezrodrigues7581 Год назад +1

    Sempre bons vídeos

  • @manineela1448
    @manineela1448 Год назад

    your all videos super 👌👍👍👍👍👍👍👍

  • @FreedomRider1982
    @FreedomRider1982 Год назад

    Excellent

  • @lv-blackhawk
    @lv-blackhawk Год назад

    People are ridiculous the way they rip people off with no mercy 😲

  • @robertl637
    @robertl637 6 месяцев назад

    Great to hear about excellent customer service but I have to wonder if you weren't "the guy with that RUclips video" would you still have gotten that excellent customer service?

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  6 месяцев назад

      Very good question. Apparently one buyer that purchased after seeing my video, did encounter a problem and the company promptly took care of him, and was glad t9 report that to me.

  • @MeliPlayful-Tengu
    @MeliPlayful-Tengu Год назад

    Sounds like they did a pretty good job.

  • @ColourfulEnergy
    @ColourfulEnergy Год назад

    Cool video, I like bikes.😎👍

  • @canadathamizhachi1467
    @canadathamizhachi1467 Год назад

    Awesome

  • @painsrides3616
    @painsrides3616 Год назад

    Viper 6 earns a sponsor 😎

  • @PhilKsDashcam
    @PhilKsDashcam Год назад

    3:07 Probably helped you reviewed it on RUclips too. 🤣

  • @bismarque99
    @bismarque99 Год назад

    Muito bom amigo

  • @RRRRefuelRideRace
    @RRRRefuelRideRace Год назад

    Their service and customer care is very good. Those guys that offered you a 700 US dollars service were thieves in my opinion.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      I laughed so hard at the company that quoted me $700 to repair it. Stinger Trailer took very good care of me.

    • @RRRRefuelRideRace
      @RRRRefuelRideRace Год назад +1

      @@Viper6-MotoVlogger Sometimes it is the best to just laugh.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      @@RRRRefuelRideRace yes indeed my friend.

  • @Tazastical
    @Tazastical Год назад

    very interesting! :)

  • @SchroediFPV
    @SchroediFPV Год назад

    👍 nice

  • @JohnAmes
    @JohnAmes Год назад

    👍👍👍

  • @Nasrin988
    @Nasrin988 Год назад

    24 like dear so good

  • @mikebigeasyrider
    @mikebigeasyrider Год назад

    That is a "Stand Up" company. You Tube channel benefits more ways than one.

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      Yep, I was totally impressed with their solution and goes to show you the power of RUclips 👍

  • @weylersouza
    @weylersouza Год назад

    LIKE

  • @paulize2137
    @paulize2137 Год назад

    this was your fault! you put that cover on your bike .

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад

      Yes it was and the manufacturer saw that video and still offered me a new hub.

    • @glennrebillard3840
      @glennrebillard3840 Год назад

      ​@@Viper6-MotoVlogger What did the cover have to do with a bad seal issue?

    • @Viper6-MotoVlogger
      @Viper6-MotoVlogger  Год назад +1

      @@glennrebillard3840 I tarted the bike and hit 150 KPH crosswinds, which ripped it off and it wrapped around the axle and melted from the friction. That in turn damaged the rear bearing seal.