I've had UPS drivers claim my "house" was an empty commercial building. When I explained that the driver had gone to the wrong address, I got a sh1t storm from UPS. When I asked the clerk to prove that the driver had actually gone to an address, she called up a google map of my address. Only then did she realize that my neighborhood was not an industrial park, and there was NO industrial development anywhere near. Her supervisor made sure the driver found his sense of direction.
I'm constantly having FedEx say "no one present for delivery" or similar things. When I've been sitting at my desk working from home all day. It makes even less sense considering a signature isn't required so no one even needs to be home. They just lie on their paperwork or whatever so they can skip places, at least that's my guess.
@@nodak81 FedEx is especially bad because all the delivery drivers are 3rd party contractors. They don't care and there are no repercussions for their failures. Calling FedEx doesn't do anything, you have to find the small phone number listed on the delivery vehicle where the actual contractor company name and address is listed. Even if you call that number you may not get much help depending on the contractor company. It's why I absolutely despise using FedEx. At least with UPS if I call their main 1-800 number I can get results. I once called that number because I saw a UPS truck that didn't have working brake lights. Within 15 minutes the driver was recalled to the terminal to get his brake lights fixed. FedEx was an air freight company first and they built out their delivery network using contract services. UPS started out as a package company and expanded with aircraft later. As a result of this difference the two companies have very different operational philosophies. Also since UPS drivers are real W-2 Union employees they have incentive to not screw up and they can also be held accountable for their actions. Not saying UPS is perfect but they are miles ahead of FedEx in my experience. I am always willing to pay more for UPS delivery since they actually follow delivery instructions too.
I called the UPS supervisor on a driver who refused to deliver a package for whatever reason - the electrical panel I mentioned in a different comment, and told the supervisor what I had on video proving the driver never attempted to deliver the package. The supervisor literally started swearing, using the F word, yelling at me that "Jim" (notice first name basis with driver) would never do that and my video didn't show the whole story or was made up.
I drive for Amazon as a independent contractor with their flex program. We are 1099 contractors and we work on 2-4 hour gig routes. The app that we use, on our own devices, has a gps pin on where we are supposed to deliver. If the pin is wrong many drivers just drop the package on the pin. Those like me that try to insure that the package arrives correctly have to regularly call driver support to move the pins because if we are not within 100 feet of the pin, then the app will not let us proceed to deliver.
I used to be an Amazon Flex Driver. The navigation app wasn't very good and didn't always put deliveries in the most efficient order. There were a couple of times Amazon claimed deliveries were late even though I completed the block in time. The driver should have taken your filters to your porch; it wouldn't have taken long. I bet he chose that response to avoid getting dinged for not completing your delivery.
i suppose that's possible, but the tech not being good is part of the blame here, they need to continue to fix that stupid app or come up with other ideas like mailing QR codes for customer's to place on their mailbox so all a delivery dude has to do is get close enough then scan people's mail box and then they will know for sure which house is the correct one. something simple like this might help, and Amazon can afford to make these QR code stickers to their customer's and so long as the customers puts this sticker on their mailbox, it could be scanned to pinpoint the location for the driver to know it's the right address. like we live in this day and age where shit like this shouldn't be so trivial, like the address thing has been dumbed down to GPS to the point it's like a driving simulator video game, maybe because it's not always accurate, maybe it just needs a few more steps to make it all work well.
I'm a service technician and it's crazy how a street with 15 houses on each side will have just one person who actually numbers their house and you have to figure it out from that, or they'll give you instructions on the phone because they know it isn't numbered and apparently they think it's easier to spend 5 minutes giving instructions to everyone instead of spending 5 minutes at home depot picking up a couple numbers to put on the mailbox.
Yep. They pay $13 for prime and think they own Amazon. They're getting free delivery within 4 hours of ordering and they can't do the most minimal things to make sure their stuff gets to the right house or the drivers' lives aren't in danger on their property. We're at people's houses at 3:30 a.m. and they won't even turn a light on or pick up the rake lying across their path
well thats not true, dont lie about what we make to garner sympathy, if you make 10$ an hour after expenses, your just bad at getting good blocks and good routes. I average 24.50 after gas and food. So idk whatcu doing wrong but maybe stop taking all the low pay shit and its get better@@no_peace
Well, did the same thing for a living for many years. You'd be surprised to learn how many people haven't mastered rightie tightie, lefty loosey. Or how to hammer a nail and not their own fingers. Personally, when I did have a house, I made sure it was numbered and that the curb had the address painted on it.
An amazon driver sent a picture of my package left on the fender of a neighbor’s grain truck. This person had to cross a closed gate and walk about 200 feet past 3 farm buildings and decided it somehow made sense that it was the right place
Fedex used to repeatedly tell me that they couldn't deliver my package because my address doesn't exist. One day I was supposed to get two packeages from them. I noticed one on the porch and was surprised and as I was standing there another fedex truck drove by and a few minutes later I got an email sayin the second package couldn't be delivered because my address didnt exist. Different drivers. The usual lazy one just drove by and didnt even stop and claimed it didn't exist. Hes gone now. I know because now I get me deliveries.
Reminds me of the good ol' days when delivery drivers actually cared.... I live in a small town about a mile from the office where I used to work. One day I was expecting packages for both home and office. Before I left for work that morning the UPS driver delivered my personal package. (That was in the era when they knocked on the door and you actually had to sign for the package.) The driver recognized me from the office and said she was pretty sure there was something for the office in her van but she wasn't going to dig it out right then, so she'd see me later at the office.
It's become something of a local joke with my neighbors that if they're missing packages that are reported as delivered, they come down to my house and check with me. I've had UPS, FedEx, DHS, USPS, and Amazon drivers all drop off my neighbors' stuff at my house, and some of it is heavy enough to require a dolly. One Amazon driver was even enough of an ass to argue with me about whose job it is to deliver packages to the right address (she was convinced that once the GPS app says to stop and deliver it, it stops being her problem). I called Amazon to file a complaint about that driver, and since then haven't ever seen her again, so good riddance. It's outdated GPS maps combined with delivery driver laziness, and at least in the case of my USPS delivery driver, I'm convinced she doesn't know how to read street addresses, because she's the worst repeat offender out of all of 'em.
Amazon Prime drivers frequently make deliveries for apartments and other large multi-tennant buildings in large fabric bin bags, which they'll typically drag into the building. One driver left the bin in our mailroom, which was left there for weeks, then relocated next to the main lobby door and well, everywhere Helen Keller could've found it. It wasn't removed until someone carped loudly to another Amazon Prime driver and he finally removed the damned thing, remarking of a similar case at a large business. If it slows them down even slightly, all caution is to the wind and I've literally had trouble getting to the wall of mailboxes for all of the packages, mostly Amazon, scattered all over the floor - despite our having delivery lockers and prominent signage insisting upon the usage of said lockers. On a typical day, I'll see at least 4 Amazon Prime trucks make deliveries here. UPS is nearly as bad, FedEx not quite as bad about scattering packages and USPS is good at using the lockers and mailboxes. Although, with USPS, I frequently see the postal workers out delivering until at least 7:00 PM, sometimes even later.
Your delivery driver literally did what amazon contracted them to do. Amazon said 'drop a package at this location'. It's not your driver's fault that amazon doesnt know where you're at - it's amazon's fault.
@@jamesyoung151 yep and can't afford to bring more on, due to being the only agency in the government being required by law to fully vest employee pensions on day one of employment. Basically, Congress sabotaging the USPS.
Steve, the 'wait 2 or 3 days and it might show up' is just the canned response for every non-delivery. It isn't that they expect your neighbors to drop it off, it's that they're only addressing the most common problem of it being mis-routed to the wrong facility.
It's so frustrating though, because when I question that instruction to wait 2 - 3 day since the driver already delivered it somewhere just not my house per the photo, they always tell me that sometimes the driver will check it delivered prematurely but will deliver it in a day or two. There is absolutely no logic to it. Per the photo, the driver doesn't have it anymore - and neither do I.
Somewhat true for people who live in apartment buildings. Could be delivered to the wrong building or apartment and it shows up days later. Happened to me where I got a package in my mailbox for somebody else in the apartment.
@@TheEclecticKitchen Yeah I got the wait 2-3 days response when I had packages stolen. Like I had the packaging in hand and the items were gone but I had to wait to file a claim.
I've had a few cases where some idiotic vendor sends something and marks that I have to sign for it. In those cases, I often (I'm retired and can be at home) waiting for the package and very alert to vehicles coming up the driveway. Several times the driver has marked, "unable to deliver because no one available" when I was there waiting at exactly the time indicated. I believe the same as Steve; they are short on time and just want to skip some deliveries.
my wife's caught them about to shove the slip in the letterbox without even trying to deliver, they saw her, did it anyway before she could reach him, jumped in their van and took off! She called got the "nothing we can do" but did not accept that, and kept pushing until they made him turn around and come back. we don't drive, paid $ for the delivery and it was a large item we could not just go pick up from the post office. I feel often these places have a blase attitude to the fact the delivery is a paid service and they need to provide it.
As a UPS driver you wont believe how many people cant read a address or know the rules of addressing. GPS isn't 100% and that is what most people rely upon these days. They see a dot and leave at that location and probably don't even look at the address and sometimes can't even read.
That's really sad. You'd think that a basic reading test would be a requirement for work. What do these people do when they have to read a road/street sign?
my local mailman seems to regularly confuse my address with a house two blocks away with the same numbers, seems like at least monthly, I get some exercise dropping it off to them
I have that problem with my local USPS carrier. I'll get mail in my mailbox belonging to my neighbors, and if they deliver packages, it'll be my neighbors' stuff on my front porch. It's gotten so bad that I've had neighbors come over and ask if I've received any of their packages they were expecting. And yeah, part of the problem is that some mapping services' location data for my area is so old that on their maps it looks like the street physically ends right at my driveway. So if they're using outdated maps, they just stop at my house because the GPS app tells them to, and they don't have two functioning brain cells to rub together to determine that the GPS app is wrong.
From what I understand talking to people who are more into that thing it sounds like Amazon grades their drivers based on how close to the computer GPS dot they place the package... So even if they read the signs and it says that it's a completely different place they will be penalized for improperly delivering if they don't leave it where the computer says to leave it I also ran into some gig drivers trying to pick up a neighbor pulling into my driveway when I first moved in before I convinced Google to fix their mapping... And I think that's the same sort of thing where the app says that they need to be in a specific place and they have to go where the app says or it won't say that they're ready for pickup even if it's the wrong place
RUclips was blocking me because they said I was spamming by saying I (jokingly) wanted to pet a RUclipsr's cat. Now I'm here to tell you (after the third attempt) that Amazon hires anyone who can breathe. They don't vet past a fairly clean driving record and being 21. They give us Flex drivers the WORST app ever (The Rabbit App) to deliver with. It CONSTANTLY takes us to the wrong location (and Amazon is the one who programs the navigation!), and then you have so many lame drivers who show up to a location and mark the package as "undeliverable" so they can return the rest of their packages early since we have to return undeliverable packages to the pickup location by the end of our shift. Six years of this garbage, and I am still losing work to people who don't care about our customers. The stories I could tell you would make your jaw drop to the floor!!!! No joke!!!!
I notice this happening often when the package goes out for delivery early in the day and it is still not delivered by around 3 pm. Then, I get a message that it was undeliverable. My guess is that it has been a LONG day and the driver just marks it as undeliverable so they can take it back and end their day.
@@carlhen100 I honestly don't know what some drivers are thinking. There are yellow (sometimes blue or orange) tags on the packages which show the route info. I get packages with five or six of these already on them. That means they have been attempted four or five times PREVIOUSLY. Yet, when I get to the house, the instructions say, "Leave at front door," and I can see no reason for them not having been delivered because there is nothing in the way of leaving the package for the customer. It just boggles my mind! 😮
One of the other things you won't believe about Amazon is the WASTE. My son works in an Amazon warehouse and his job is to record all the damaged packages that are culled from the shipping line and decide their disposition. You can't imagine how many perfectly good things go into a dumpster just because the PACKAGING alone is damaged. It amounts to tens of thousands of dollars. The worst part is they aren't allowed to claim any of the "trash."
I live in an apartment complex. I don't want delivery people having to guess, so I have described how to drive to and locate the unit. Side note: I once had a package not get delivered because the driver "couldn't get passed the gate". Normally I wouldn't care, but this was when the gate had been broken and was permanently open. The actual gate was on the grass beside the fence, not on the driving path at all. The driver either went to the wrong place, or lied. if you're going to lie, at least do it well.
Apartments are the worst for GPS tracked deliveries. Sometimes you will go to the correct complex and your phone is all like "nah its 15 yards to the left!" And you are like "no that's a different complex!" But it still won't you complete the delivery cuz it wants that exact GPS marker for that delivery and I do not have time to run around in circles getting thru a gate I have no code for and no contact on the inside to go trigger my GPS then return to the correct complex...I just cancel that order because its literally 45 minutes faster and not worth it for 1 delivery when I have a full day of things to drop off already. I will not do this work anymore, it is simply conducted in an unreasonable fashion.
@@freedustin There was a time a few years back when the map pin for my apartment building was somehow moved, company-wide, to the building across the street. As a result, for three months, every Amazon delivery - not just mine, but everyone’s, in a 66-unit apartment building - was being delivered to a different building than it was supposed to be. Since each of the 8 buildings in the complex is secure, and only residents of a specific building have keys for that building, it made it very problematic to get our packages. Building maintenance could do it, but they would only respond if we opened a ticket, and their average turn-around time on tickets is about 6-10 days for non-emergencies. It was a complete mess. I finally managed to navigate through Amazon’s customer service and get someone who could move the map pin, which fixed it.
Amazon delivery? Hell, 3/4ths of the time I have to use Google to search Amazon for what I want because Amazon's search is so crappy and are so busy shoving their high profit spit in my face. Amazon is my source of last resort. If I can't get it there, it's 70-30 I'll simply say "Duck it. I don't need it." Which reminds me to cancel prime, it's my last month.
I had an amazon delivery show up on my porch. I was expecting a delivery, so i just opened it. To find a HUGE tub of protein powder. Checked the label, was not for me. Tried to contact them, they said it was delivered, and to keep it. Well, i didn't want it. Eventually, after several days, i found the correct address (it was in my neighborhood), and delivered the package myself with a note that it had been delivered to me by mistake. But even funnier is when i catch a fedex driver walking up to my house with the "i could not deliver your package" slip in hand and opening the door before they can stick it on. I've had this happen so many times it's not funny. At least a third of the time i have to drive to the fedex depot to get my package. When i was home the entire day of the "supposed" delivery. The driver just snuck up and stuck the sticker and ran. And complaining doesn't do anything, they won't fire the driver. Ever. They just don't care.
I almost got my PS5 sent back when I managed to order one during the height of the shortage because the driver twice pulled up, sat for 1 second and then drove away, I literally got it on camera. After three attempts they would send it back so I had to take the next day off work to sit with the front door open and run out when the truck drove up. You would think their algorithms would be able to tell that the driver spent less than 10 seconds trying to deliver at a location and flag them for review and discipline.
My USPS driver does that with the signature required letters. To lazy to get out of the mail truck and knock on my door, just stick the note in my mailbox. I chased him down the street one day since I was awaiting on a very important item.
@@-Bill. The algorithm doesn't care, and neither does the company. What they care about is what they can claim, not what they deliver. I fly frequently, and we're always "we got here early, hurrah!" When the flight took the same time it always does. When you claim the flight will take 60 minutes, but you know you can do it in 45, it's not hard to be "early." Delivery companies do the same BS tactics with their delivery numbers.
@@freedustin Well, they are supposed to deliver packages. If they aren't doing their job, do they deserve to keep said job? That being said, the drivers often have to do this kind of crap because of company policies. So the driver may not actually be the person causing the issue. But they still are at least partially responsible. After all, what are you supposed to do if you don't get your delivery?!? Just sigh, throw up your hands, and take it?
I worked as an Amazon Prime delivery driver for a short while driving an Amazon branded van in the Chicago suburbs. You are pretty much right with your evaluation of how things work. The people you are talking about are Amazon Flex drivers. I'm not sure how everything exactly worked for them but for me I had a GPS on a phone that brought me right to the house. I had to be in the proper GPS position or it flagged me as delivering it to the wrong house. One thing I can tell you is that it was not always right and I had to over ride it to deliver the package to the proper house. This did not happen very often but it did happen. We were under a lot of pressure to make deliveries quickly, I was told I needed to make 25 deliveries an hour. This was pretty hard as I started during the winter in Chicago. Flex drivers bid on a group of packages and are given a flat rate to make all those deliveries with a time it should take to get the job done. They use their own cars also for the deliveries. I don't understand if the regular prime driver is sent to the right place why the Flex driver is having a problem. I think it's the same system for both as far as GPS is concerned. I suspect that Prime drivers may be a little more experienced and committed to making the deliveries correctly. I know we were rated on our performance and one thing we were told not to do was come back with packages that had to be brought back to Amazon. If I fell behind on my route they would have another van meet me and take half my packages so everything would get delivered on the proper day. That was something you didn't want to happen too often or you might not have a job for very long. There are a bunch of videos on RUclips explaining Amazon Flex if your more interested in details about how it all works.
It's not the same software. Our app is constantly drunk, pins the wrong location 95% of the time, routinely scrambles our delivery route on us to force us into being late for at least one delivery (which we WILL be punished for, even if we return the package to the station due to its lateness from Amazon's bullshit), and does NOT allow us to override jack shit, instead requiring us to call a support team in a whole other country who can barely be understood, either their English is that bad or they're swallowing the mouthpiece of the phone. I can't speak for my counterparts, but I'm most definitely committed to doing the job right... I just prefer to be my own supervisor instead of reporting to someone else in a DSP. Problem is, for every thing that goes right and/or smoothly for us Flex drivers, the program is designed to make it so that 15 things go wrong, and we eat the punishment for it regardless of whether the problem was the result of wrongdoing on our part or not
_I was told I needed to make 25 deliveries an hour. This was pretty hard as I started during the winter in Chicago._ Dude, 25 deliveries in an hour is insane regardless of the location, but that's just criminally irresponsible of them. The only way to safely do that would be if the deliveries were at 25 houses in a row, right next to each other (or maybe in the middle of a big square neighborhood). They might as well come out and say "Break every safety law, risk your life and that of everyone around you, we obviously don't care."
Hey Steve, one thing that really helps here is putting your house number on the house/garage/driveway itself rather than only being on the mailbox, and make sure it's visible. It eliminates any possible confusion over mailbox location. Some drivers used to be confused coming to our house since the mailboxes are only on one side of the street here, brass plate numbers solved it for us. The reason he put can't get into the building on the forum is just quick fill app issues, probably not an option for him to say "im confused about the delivery location so i'm just gonna bring it back to the warehouse and let someone else do it" I imagine they only get like 3-4 quickfill options....
i like this idea, however maybe Amazon needs to create some kind quick scanner thing that could be used by the driver via some tool like a phone looking for a QR code type of deal and just attach the damn thing to a mail box so when the driver gets to your block, all they need to do is get close enough and then start scanning boxes and the one with the QR code is the correct one. but then again that might require Amazon to send you some kind of QR code sticker thing in the mail with instructions for the customer to put these things on their box so that other drivers know where to go without much issue. it's just we live in the day and age of tech that most people don't have to do the address thing the old fashioned way anymore when they just follow the freaking GPS thing, but to a point, then use some other tech to pinpoint the location. although this i admit is just for house locations and not so much for a apartment building location.
My story: I order some gym mats, and my neighbour ordered Nike shoes. Of course it was delivered to the wrong building and we could not get them. When we called Amazon, they said it was delivered and we needed proof that it was incorrect. After hours on the phone explaining that the picture are of a different door than ours; Amazon said to call the company of the product instead of them because it was a 3rd partner vendor for both the gym mats and shoes. After giving them VIDEO EVIDENCE that the delivery guy never came, they gave me the gym mat reordered(free), but no refund to my neighbour's shoes (a different vendor). IT was a pain in the ass to upload a whole day of security footage, and they only gave me a reorder(for free) but not my neighbour, which is stupid because I won my case and her delivery was apparently the same "delivery driver". Like what? I am guessing my vender was nicer than hers while Amazon did jack shit for both of us.
Amazon just stole $240 from me and now i have to pursue a judgment in small claims. Once i get it i fully plan on heading to the amazon warehouse and helping myself to all the employee necessities i am entitled to
It's a shock when Amazon properly delivers my packages. Branded vans are just as bad as the random car. Once I got a message saying they couldn't deliver to me as the business is closed. I live in a house. Funny Steve is just encountering this now.
I've seen them deliver to an abandoned house on our property (roof collapsing, broken windows, overgrown brush in front of the porch) and found items tossed on the far side of the yard by thickets and collapsing barn. We live in the country. How about just placing it on the back porch or in the carport on the pickup or something?!
@@jamesanthony8438 if you have more than one building on the property, the crappy Amazon GPS often picks the wrong one. So imagine you have a GPS circle pointing to a barn and it won't let you complete the delivery if you're too far away. So sometimes they will just drop it where the circle shows, finalize the delivery and leave. Not saying it's right but it's kind of an explanation
I have placed a large Rubbermaid "deck box" on my porch. I attached several large signs to the top of the box that say "This is a delivery box" and "Lift lid to open", and I make sure that all packages to be delivered clearly state "DELIVERY BOX FRONT PORCH" on the mailing label. Yet, it's amazing how many packages are placed ON TOP OF the box, or leaning on the box, or are placed many feet away on the steps leading up to the porch, in plain view of the street!
@@pamm2230 You would think they would know that, with the signs plastered all over the box, and using just a wee bit of logic. Once I called their office a couple of times they began putting it inside. No problems since then.
For some items like furnace filters it could be a heating tech ordering them as part of an urgent repair visit which would justify the need for them to be at the house before the tech. This is especially true of the actual seller is really a HVAC supply house or similar who are just using amazon as an additional sales channel, and before business hours delivery is their norm for non-amazon sales.
True story: early 90’s I had a pizza delivery to a house on the top of a long straight steep road and the house was on a corner at the crest of this hill. I had delivered pizza to this block multiple times. I had too much sugar that day and I mistakenly delivered to the house directly across the street. The person who answered the door thought that the price was different but paid anyways. Back at the restaurant about an hour later I got a call from the house I was supposed to deliver the pizza to and they told me that their neighbor across the street had ordered pizza delivery around the same time from a different pizza place and the driver for that other pizza restaurant also went to the wrong side of the street and the customer paid. These neighbors didn’t mind what their neighbor had ordered and ate it anyways.
reminds me of december last year. had a death in the family and family from out of the state ordered food and paid for it and had it delivered. on the neighborhood facebook page someone posted they just got a bunch of food delivered to them and wanted to know if anyone had ordered it. we saw the post and got the food looked at the receipt and it had our address. the only thing that was the same was the street name... never met the guy at the house before but he was super nice.
Well, I hope your company policy would expect the wrong recipient to eat the pizza. Surely you couldn't legally retrieve it and deliver it to the right house. Food handling regulations could not possibly allow such a thing.
@@dalepres1...In what Pizza Joint could you imagine people writing down Policies that only your parents could enforce? Customer complaints are rare when someone is chewing on that pizza or has already consumed it. This delivery driver got lucky that their customer was delivered a pizza that night. That was the only unbelievable part of that story. I think you should get out more and see what the world is really like, because the one you have imagined is off a bit.
My roommate orders things from Amazon and nearly almost all the time they never get the address right. His packages would be delivered a block or two away. We once had to walk down the alley because they left a package a block away next to a trash can. How the eff can they not read an address. He would even put extra instructions when ordering and yet would still have packages lost. I use to be a courier from 1998-2008, reading maps and understanding how to read addresses was part of the job. How these days with GPS and map apps nearly on every phone someone can not find an address or understand how to try and find one is stupid and bs.
mail in general is such a big network of things that inevitably mistakes will happen. Amazon is too big to micromanage stuff. I used to live in a private house in Brooklyn NY and Amazon would just leave stuff out on the sidewalk and send me a notification that they let it at the "front desk". Also, UPS never rang the bell or knocked, they would straight away write a note that no one was home and you'd have to go and pick it up somewhere else.
UGH! I'm in a big city apartment building. I'm generally home when the UPS delivery person comes by and my husband works from home once or twice a week. We'll leave for dinner and see UPS notes on our door, even though we were both home all day and would have heard a knock.
About two months ago, I was ready to leave for work and I saw a car parked at the end of my driveway blocking my way out. I assumed at first it was a teenager picking up the teenager next door for school. Nope! I walked over to the car and found a driver passed out drunk with lots of Amazon packages in the back seat. She was either a highly successful porch pirate or a failed Amazon delivery driver.
Amazon sends their drivers to the middle of my property, directly into a swamp. I started finding packages thrown into an old barn on the wrong route. The entire route isn’t paved, nor does it look anything like a road. It’s just grass with tractor ruts in it. I’ve called dozens of times and they still haven’t fixed the problem. I’m also the owner of 2 front axels to Amazon delivery vans that have gotten stuck and torn off in the muck. We have a gravel/paved driveway 1/4 mile further down the road.
This happens to me often when the tracking says it will be delivered late in the day. I think they are running late so they just make up a reason they can't deliver it.
Remember last year's big snow storm? In their wisdom the used a distribution point right in the middle of it. I was 200 miles south of the edge of the storm. It took 5 weeks to get to me. 4 days for the storm. The rest was the package moving all across the US. In and out of my State 8 time. They said it was lost and replaced it from a warehouse in Texas. Three days after that showed up. The original showed up. They said to keep it. A month later they demanded payment after the return policy expired.
Amazon once put a package too big for the mailbox, on top of it, rather than drive up to the house. What _really_ bothered me was the package was an $800 phone in a giant Super Mario "Mystery Block" box (Amazon was promoting the 2022 movie), advertising the prize inside to the steady traffic of a state road. Insult to injury, it was raining when I came out to pick it up.
Hasn't happened in awhile, but a few times I have received a notice from Amazon that my package had been delivered, no photo, only to come home to no package. Checking security cams showed no deliveries. Sometime the next day an Amazon van would pull up and deliver the package. All I can figure is that the delivery driver just marked it as delivered because they were behind on their quota.
Sometimes they will let you know how far away they are . I once saw the text and thought, okay, I’ll go sit on the porch and wait for the driver. When he shows up , I’ll walk out to meet him and save him some time. Driver shows up, stops and I start walking toward the van. The driver pulls away without getting out and leaving my package even though I was standing right beside the van. I get a message a few minutes later. Unable to deliver your package , unable to locate address. My house has the number clearly marked and the mailbox has the number and my name on it. Amazon sent me a message. Would I like a refund or reorder. So I reordered. Next day , driver shows up and puts my package in the chair on the front porch. 🤷🏼♂️🤷🏼♂️🤷🏼♂️
Funny you should mention them telling you to wait 2-3 days in the hopes the person who got it will bring it to you, as I actually did that. I came home from work one day to a rather large box in my kitchen just inside the door. As soon as I saw it I looked over to my children in the living room and asked "What did your mother order now?" as we have packages show up daily for the most part, but this box was quite a bit larger than the usual fare. My kids told me it was a bed frame and that my wife hadn't ordered it it, it was addressed to a completely different address, the street name wasn't the same, the house number wasn't the same, just the town and zip code, but appearantly the driver decided they wanted to be rid of it. I thought that it would be quite a shame if the person waiting for it was in need of it, not to mention the headache of getting another shipped out, plus the last thing I need in my house is more stuff. So I looked up the address on the box and saw it was all of a few minutes away from me. Just down the main road I live on and in a recent development. I decided that since I have a box truck (I'm a road mechanic, so I have my toolbox and shevles in there, more than enough to fit the box) that I would load it up and bring it to the person, as I know I'd be frustrated in this situation, so I figured I could make someones day a bit better and that for the few minutes it would take me that would definitely be worth it. After driving to the persons house I walk up and knock on their door. The husband comes to the door and I ask him if he's the person on the order and if he ordered a bed frame recently from Amazon that he was expecting. Cue the most confused look in the world! I explained to him what happened and that the box showed up at my house for some reason and that I lived just down the road so I decided to bring it to him. My guess is doing this for someone else would have never crossed his mind, because he still looked quite confused about why I did it, though still a little grateful, but I still feel better having tried to make a few peoples lives just a little better / a little less difficult. So, it has happened at least once. Hopefully I didn't screw everyone else over by giving Amazon false hope from that one time, but I thought you'd at least find my story amusing. 😁
Yes, just last week I ordered a $250 computer part, and it was left at a neighbor's front door two doors away. Thank goodness for the picture! We have huge numbers on our front doors that you can't miss!
Last time I ordered from Amazon it took a week before they decided to send it and the day it was supposed to be delivered I had a serve rain storm in my area and sent me a text they couldn't find my place. Funny thing I watched them drive right by the house. The package sat at there warehouse for another week before they send me another text saying my package was undeliverable and cancelled my order. I ordered same thing on that day from Walmart and got it 3 days later. Go figure! 😂
One day in the afternoon I went out my front door and looked down and found a pizza delivery on the ground. There was a receipt attached. It was from the night before. I called Little Cesar's and told them what had happened. They said it must had been a grub hub delivery and it was suppose to go the house next door. I asked my neighbor the next day. Oh is that were it went. They got there money back. Lol
I once called Amazon for a package delivery photo near a door I did not recognize. They had GPS data included with the photo. So they told me where it was delivered. Turned out it was my neighbors down the road.
Right when they started the Amazon delivery thing, they had a 0/24 delivery rate for my property. It got to the point that if I ordered something and it was marked as being delivered by Amazon I went ahead and filled the claim immediately. I lived in an apartment building of 6 units in a major city (not off the beaten path) with no mail room (just an entry way), VERY BIG numbering which was illuminated 24/7, and no locked front door. Still they failed every to find or deliver to my property every single time for over a year.
Had a similar thing happen. A Fedex driver came by and left a "sorry we missed you" notice but this driver didn't knock or ring the doorbell. They are so pressed for time that having to walk on a long drive way to get to the house resulted in a time crunch where knocking or ringing the doorbell would add too much time. I mostly blame the perverse incentives in the system for this kind of behavior. This is why drivers urinate in milk bottles.
@@Born_Stellar I think they just hire any old body. My brother tried to work in a UPS center from the holidays one time, lasted three days. It's a combination of those not able to handle the workload and routes that overload even a good driver.
Our business' primary door is a rolldown warehouse door, which is lowered all the time because the entire building is airconditioned. We have a note on our Amazon profile that instructs to "Please knock, we are here". Well, often drivers leave and the message from Amazon is "Unable to deliver, business closed". There's someone at the location 24 hours a day to received packages, but they often have to come back to redeliver because the initial driver would simply not knock on the door. This is the world we leave in 🙃
it's because a failed delivery looks better on the metrics the drivers are graded by. it's exactly the sort of thing you get from a system run by the bean counters.
They don't read delivery instructions. My mother is elderly and for her daily amusement she likes to leave treats for the delivery drivers and watch them on the security camera, lol. I live in a very rural area but FedEx and UPS are on point. When Amazon started making the deliveries I created instructions on my account... "please leave the package on the back porch. Help yourself to a snack. Feel free to turn around in the backyard so you don't have to back out into a street." They leave my package on the front steps, side steps, on my neighbors' steps. My mother stopped putting treats out. They do amazingly seem to pull into my backyard and turn around.
There was a time a few years ago when packages would show up at our door for someone a couple streets over, and their packages would show up at our door. Same street number, different street. It happened maybe 5 times. It has not happened in 3-4 years now. Thinking back, I am guessing it was one delivery driver who was reading challenged. We actually took the packages to our neighbors and our neighbors brought ours to us. I love my neighborhood.
I have all my stuff delivered to my local United States Post Office. Love them. Shout out to the Webster NC Post Office crew. Thanks for taking care of my mailing/shipping needs!
I think you've hit the nail on the head with the drivers-are-timed comment. I have even witnessed this behavior from the branded Amazon vans where they drive up to my door, never get out of the van or attempt delivery, then drive away. The Amazon emails immediately follow - always stating some untrue and often laughably impossible situation as to why the package could not be delivered. I am 100% convinced this happens so the driver's GPS locator reports to Amazon that the delivery was actually attempted, even when in reality it was not. Like you, it doesn't happen to me all the time, but I would say once every couple of months or so. Love your videos!
Years ago before security cameras were as common I installed one. Our local postman would mark unable to deliver packages and never even pull into the driveway. Had him on video doing this about 4 times. I live and work on a farm so I'm home 90% of the time. The guy just didn't want to pull in, and sit my package on the porch. I had things like time sensitive refrigerated cattle meds go bad after 3 failed attempts. I sent the videos to the post master and soon after we had a new post lady. Unless it's something pressing I always try to make sure I'm on the porch around 10-10:30am when they normally show up. All they have to do is pull up and I get the package so they don't even have to get out of the car.
I used to work at a USPS that Amazon would drop pallets off with a semi truck. We had pallets that would come off the truck that were labeled for another city. I would tell them it is not ours and they would refuse to take it back stating time reasons. If you continued to argue they would get in their truck while arguing and just leave. Amazon is known for working their employees faster and faster to the point it is not humanely possible to work a faster speed then letting them go. Other places do this type of thing too. All USPS packages require a scan by end of day so you just see "business closed" and the reality is you are are house and they could not get all the packages done on time. With UPS and FEDEX it is "weather conditions".
I’ve had an Amazon package deliver to my neighbors house. Luckily I was able to tell by the picture which front door it was. When I walked over to get it I carried my ID with me, I was too scared someone would say I was steeling my own package. Ive also had food delivered to the wrong house many times. Once I stood on my porch and said, “if it’s for Tiffany, you’re at the wrong house!”
Our house is set-back from the road, sort of behind our neighbor's houses. The only property of ours that reaches the road is our driveway. Even so, I can't believe how many delivery people are oblivious to the giant, reflective #3 on our mailbox. They rely entirely on error-filled GPS maps instead of actually LOOKING for the address.
The funny thing is that Amazon helps maintain a very detailed map, but the vendors ignore it because the turn-by-turn doesn't have Google/Waze traffic estimates.
@@microcolonelthat's not true lol. You literally can't ignore Amazon's GPS. You cannot deliver without going through the navigation process. If you aren't by Amazon's GPS pin you can't go through the delivery process
I had one Amazon package that was reported delivered to my address -- in a zip code in a town to the north of my town, which town does NOT have a street of that name. The package never showed up. The worst part about Amazon is that when (not "if") something goes wrong, they make it impossible to contact a human being. I'm certain their corporate policy is to make it as difficult as possible to contact customer service in the hope you'll just go away.
We have started getting Amazon deliveries by Amazon drivers this year. The crazy thing I have seen is that when we have two or more items due to arrive, each item will be delivered by a different driver on the same day. I live in a rural area, and I don't know where the distribution center is located, but I suspect it is at least fifty miles away. I think to myself "they have to be losing their asses on delivery costs". They need to get better organized and do a better job of consolidating and dispatching orders.
Most truly rural delivery they just have a truck driver hand it to a 3rd party like USPS and call it a day. One of the offices I worked at was so rural safelite would not come up to my office to do car window repairs. Amazon did not attempt until customers kept complaining that their packages were not coming due to lack of carriers (we had no staff in that office because no one wanted to head that far out of the city and the area was too expensive to live in on a USPS salary). They attempted for 2 weeks and so many of their vehicles needed repair and they were sending 3 guys to do the work of 1 USPS person and still coming back with packages so they gave up quick.
Could be different buildings or different departments handle that type of item. AFE is normal large items Mix is small to med-large single items and there is also smart pack that's in the blue and white bubble wrap.
In my area, you can have your Amazon packages delivered into your garage. Either leave the garage door open or give them an access code. If you filled out delivery directions, you're probably now set up for garage delivery.
My manager has had "Your item has been left in a safe place"... He checked his security camera, Item was placed "in the recycling bin".. He then sees on his security camera an hour later.. the bin men have came and emptied the bin in the big truck and drove away... Yeah.. a "bin" is not a safe place "on bin collection day"
Order a very expensive video card and had it key delivered to my house. I love key delivery as it ensures they put it in the garage. However that day the driver instead of putting it out of the way of my car they stuck it right in the location where I would park my car. I get home and almost forgot it had been delivered but right at the last moment I opened my garage and bam saw it right there. Had to stop myself from running it over. Went in and updated the instructions to make sure it doesn’t happen again.
Had a delivery once to my home, where it was left at the "front desk." Front desk turned out to be behind a bush beside my neighbor's entry gate to their property. Plenty of times notices like "could not deliver, no one to sign etc." Even though, cameras show no one attempted to deliver, I was home all day, and no signature was even required. I too think that sometimes the drivers get behind schedule, whether UPS, FedEx or Amazon, and just make stuff up.
They do not get behind schedule. There simply is not a schedule. They get a truckload dumped on them and its up to them to do all the routing and planning...WHILE DRIVING.
Being an Amazon delivery driver is one of the worst and most stressful borderline impossible jobs ever. Respect for those that are able to do it successfully.
@@nodak81 I hear ya. It’s a rough job. The drivers have almost impossible delivery quotas usually start at 4am and get home at 10-11pm. They will make mistakes like that when working through exhaustion. I did it some years ago after getting laid off a tech job. I’ve been an auto mechanic, construction worker, then moved to IT. Never expected amazon would be the most difficult job I’ve ever done. And for what it’s worth drivers are fired all the time usually for not meeting quota but of course also for damages line your deck. I’d be pissed too. I took the job because I needed the money. Wouldn’t do it again.
Thanks to 60's engineering, my house has seven possible entrances. Each of the different services amazon uses to deliver places packages at a different entrance. Meaning any time I get a delivery, I have to walk around the outside of my house looking for the package. Some of these entrances are not easy to get to and yet they've left boxes there. I have a sign on my porch with a spot to put packages and maybe ten percent of the packages are put in that spot. Amazon has gotten much worse the last few years especially if the package will arrive at all. I had ordered a mouse a couple years back, first one was broken, sent it back, the replacement got lost in the mail according to their site, the last one that arrived was someone else's used mouse that was covered in skin. I sent that back and got a refund.
I’m response to you question “why does anyone need something deliveeed at 4 in the morning,” I recently did. Was leaving for a road trip at 9am the next morning and wanted a power brick to recharge my phone while at an event (lots of pictures drain the battery). Ordered it around 9 pm the night before and had it at 7am the next morning! In this rare event it was a great benefit.
One time, Walmart delivered a package to me, but the driver sent the confirmation picture to another customer. That customer came to my door demanding her delivery. I showed her the package wrapping with my name on it, but she was still difficult to convince. (Luckily, I hadn't thrown the wrapping out yet.) I try to avoid door deliveries whenever possible, because there often is some delivery problem with all the stores. IDK how these stores stay in business with all this confusion going on.
Steve, I’ve had two packages delivered to my business that were supposed to go to a business 20 blocks south of me on named streets. I looked them up and called them to let them know that I had their package. They came and got it.
I have one even better ... my wife and I order wine by the case. It has to be signed for by UPS rules (over 21). Our regular delivery driver is someone we know well, and he is familiar with our "hobby". A case of wine weighs a bit, yes. Well... one day we were sitting at home in our living room when my wife got a notification and looked at me and said "UPS just said they attempted delivery and that we were not home". I checked the door ... yep. There was a slip on the door. WTF? Called UPS... reported it ... when the wine was finally delivered, our regular driver told us that on the day it was supposed to be delivered, he wasn't working, so it went to a guy who usually does the industrial area deliveries and not residential, and he doesn't like doing residential. So his solution? Walk up to the door, place a sticker, say you attempted delivery and no one was home. Amazing. Basically the guy is a lazy POS and should be fired for not doing his job. Or reprimanded for lying. Months and months later we were waiting on wine again ... and I heard the truck pull up and the door open ... I walked out of the front door and along the front walkway ... the driver was the industrial guy, already halfway up our driveway, with a sticker in his hand. I said "you're not going to pull that shit this time" ... he looked at me and acted surprised, saying "oh! you're home!" ... I said, "yeah, and I was home last time, and the doorbell works". He went back to his truck and got the box of wine, acting like it was sooooooo hard.
I’m a USPS letter carrier. I can’t even begin to tell you the number of times I’ve picked up an Amazon package sitting at the wrong address and re delivered it to the correct address. Wrong streets, similar numbers. Happens all the time. So yeah, more often than not it will appear at the right house, once your letter carrier arrives. Ship USPS. I do remember finding an Amazon package laying in the middle of the road on the wrong street. I got it to the correct address before the next car ran it over.
I would agree if the USPS didn’t needlessly destroy a shirt of mine because I correctly filled out a change of address but a package I ordered was delayed by 2 months to my old address. So instead of completely the delivery, it was just sent to Kentucky to be destroyed apparently because of the package class. (I understand why it happened it’s still just crazy to me)
@@Xwartu there’s been a lot of confusion lately regarding change of addresses. I think they switched the policy where now after you file your change of address you still have to come into the office and show ID before the COA goes into effect. This was never made clear to the public. The biggest problem we had as an organization came when Covid hit. Most of the senior people opted to retire from the service. Staffing nationwide was extremely poor. In response the office went on a massive hiring spree and I’m sad to say that most of the people that filled those jobs were woefully unqualified. I don’t want to blame everything on this “younger generation”………but. I’m sorry you had a bad experience with USPS. I hope we can do better to serve you in the future.
@@benniewalker312 I went in to the local PO which was just down the street to figure this all out, and they said since they knew I no longer lived there they couldn’t complete the delivery to an apartment complex (though I’ve verified with the complex twice they wouldn’t mind) at which I no longer lived, and they said they verified that with the COA, and also couldn’t return it due to the package class (which is fair but out of my control) but I’m very much surprised the answer to this then destroy it. At the very least, it’s ironic on its face, because it’s a felony when I destroy someone else’s mail but a necessary outcome when the USPS decided to do it for me. (Intentionally hyperbolic, but that is what happened) Admittedly this was all further complicated by DHL contracting USPS for delivery and then not notifying me of this, but the package seemingly was never available to be grabbed unless I met the courier (which I have met before, I lived there two years) and explained the situation. I luckily ended up getting a new shipment, and was not questioned that the package was destroyed because of screenshots. But I do shudder at the thought of the waste and possible abuse that must be accruing through this aspect of the system. And I know this is out of the lower level employee’s hands, I’m not saying anything here to say I know you could change it.
Amazon refuses to fix their broken Flex app even though they have some of the best computer scientists in the country yet they can't give drivers a functional app. There's zero accountability for the Amazon warehouse and drivers/DSPS are blamed for everything. Drivers quit at a high rate because nobody wants to deliver 250 stops (100 miles) in dangerous conditions for $15/hour. Amazon warehouse is full of felons and addicts and they can't even scan 99% of packages into the correct sort zones... If amazon invested into a functional app and a custom delivery app. Fixed reported issues instead of denying they exist because they don't want shareholders to know their software is costing them money. If amazon fired warehouse managers for incompetence instead of it being the norm. If amazon paid DSPS their bonuses instead of inventing bullshit metrics to scam them out of them. Maybe these issues were properly addressed by Amazon it could be solved but these corporate hacks are to stupid to think long term...
My only complaint for Amazon is that in all the time I've used them, I could never rely on their deliverers to read the delivery instructions. When I lived in an apartment complex, frequently items would be delivered to the leasing office and the people in the leasing office would be unable to find them when I went to collect them. So I put in the instructions: "DO NOT deliver to the leasing office! Deliver to my apartment." It was about 50/50 whether or not they would. And I mean it happened so much with the office losing packages that I was convinced someone there was just stealing them. But then, out of nowhere, an item that I had ordered, which the leasing office had lost and I had to have replaced, over a YEAR prior turned up when I went to collect a different package. So maybe they really were just that incompetent. But that's more about the staff at the leasing office than Amazon. Amazon's usually given me pretty good service.
I had this happen to me as well. But fortunately my neighbor ordered a product as well that was delivered the same day. I received their package. I walked their package to their house and found my packages, at their house. Thanks for the even/odd logic. It blows me away to have a package delivered at 4:30AM.
Hi Steve, so I used to work for Amazon and the reason that there's a disconnect is because..... there's a disconnect. All of their programmers that work on the algorithm are stationed out of Washington State at Amazon headquarters and there is nobody literally nobody in the field who has any ability to modify the algorithm. There is now method to communicate issues about the the way that the routes are designed for delivery or anything else. It makes it a nightmare for delivery drivers, this is something that is currently one of the reasons that the unions are becoming more popular at Amazon locations. This is an issue that anybody who's ever driven for Amazon would love to change so you as a lawyer can help think about it!!! Because some times litigation is the only thing the corporate monster understands.
A few years ago I ordered an ukulele online and they sent it, not only to the wrong address... but to the wrong side of the freakin' state. I watched them do it on a delivery app throughout the day as it went further and further South on I-35 to South Texas. Immediately contacted them and got my money back after they _claimed_ to have delivered it to my address.
I was waiting on a computer and tracked it on the interstate going past my town. Unbeknownst to me, it was on its way to NYC where it got delivered to someone. It took many hours on the phone and several business days before they accepted that I didn't have the computer.
I lived in a gated community for about 6 weeks this Summer due to a temporary family situation. I receive frequent Amazon packages, and about 1/2 of the time, my deliveries were marked with a similar response - "unable to get into building" or "could not access gate." They'd show up a day or two later, but it was still frustrating. The thing is, the community gate was removed all Summer due to road maintenance, and the regular USPS mail was delivered every day just fine. After seeing your video, it's making sense why Amazon drivers were having so many "problems."
They probably didn't check the gate and didn't bother. If you go there 99 times and the gate is locked and coded... then the 1 time it is actually missing.
He doesn't know anything about Amazon Flex lol. Everything is dictated by the app. You have to go to the location Amazon says or you can't select "access issue." Something else was happening there and there's no way for you to tell what it was. Amazon customer service reps do not know what happened but they will agree that it was a bad terrible no good driver because it takes heat off of them. They take customer complaints and put them in our delivery notes: "Customer would like driver to deliver at 10am instead of 5pm" on an order that AMAZON SENT OUT at 6pm. Amazon sends me out on my 330-8am shift every single day with signature-required deliveries to business that open at 9am. Who gets blamed?? Their entire system is set up to eliminate driver variables and shift blame and risk from Amazon to drivers and other low agency workers. The things people write in the notes section are UNREAL. And it's almost always about stuff that is totally Amazon's fault or it's a totally unreasonable request that is unsafe for drivers Amazon set this system up and accepts the failings of it because they save money. They know about the problems, they don't want to fix the problems, they don't care. It is an Amazon issue. They are exploiting vulnerable workers who have no other way to make money. Then we get to go out, do our jobs will and get berated by spoiled rotten customers anyway. My mileage deduction is equal to what I earn most days. I don't have benefits, sick pay, worker's comp. No one cares about that they just care about their sweatshop USB cable. Get a grip
@@isthattrue1083 I'm going to let you think about that... 1. It was gone all Summer, so that argument would only potentially fly the FIRST time. 2. The gate code is part of the delivery instructions. 3. They can see from the main road that the gate is not there. 4. They should still attempt delivery, as it's their JOB! Edit: And the USPS, FedEx, and UPS never had any problems, so it's just Amazon excuses!
I found an Amazon box in the street in front of my house a few weeks ago. They told me to keep it or donate it. I considered it until I found a note inside saying happy birthday to the sender's grandkid. The destination was about 5 miles away. I drove it there myself because the kid needs his presents from grandma.
The phrase, "independent contractor" is a dirty word because the company will screw you out if making any money by shifting their costs to the delivery driver.
Yes, Steve, I too have had several Amazon problems. On several occasions I have received a text telling me an item was delivered, and nothing was there. The item was always delivered the next day by USPS. With a little investigation I have developed a theory (only a theory, no proof) that for small items, Amazon drops off a 13:58 bunch of them off at the post office for them to complete the delivery, which doesn’t happen until the following day. But they notify you when the item has been dropped off at the post office. Also, I have had two packages delivered to my address by mistake. In each of these cases, however, the correct address was only a few houses away, so I corrected the delivery. And yes, one was across the street. I used to be surprised that there were people who did not know the even odd rule but I am no longer surprised as in this day and
I was recently in China and told to meet someone at an address. I was walking down the very long street and the numbers were going down. I needed to get to a higher number so I turned around. Long story short I was going the right way initially. The numbers went down then back up! Took me about 30 minutes extra to get there....
Another interesting thing about odd and even numbers is odd and even flip when you cross from North addresses to South addresses (same for East and West).
Amazon prime used to be 2 day delivery and cost under $100 , last year prime was $150, packages taking about a week, had packages NOT even ship for nearly a week. Steve main issue in my area is USPS distribution center getting mail then redirecting it to the wrong side of the COUNTRY have had packages get sent to Florida, Alaska, Louisiana, Texas etc.. from the local USPS distribution center.
Yep. I ordered a bunch of stuff on Oct 5 (today is Oct 7) and I have things arriving on Monday, Oct 9, then the 10th, then the 11th. Of course, it is quite possible that one or more of those ETAs will be missed. Fingers-crossed. And to add salt to the wound (as it is going to hurt), next year they plan to jack us for $3 every month if we want to see the shows and movies without any bloody ads.
A large part of that price increase is because of the Video service they decided to include. They make way more by bundling and jacking up rates for everyone instead of only billing the people who want it.
I've had that happen to me as well. I ordered an item online, and it was shipped from Michigan and went to New York. Then it went from New York to Colorado. It added about a week to the delivery time.
it'dbe interesting to do a segment on whether the gig drivers are actually employees or not. amzn plays them up as contractors, but then demands employee like behavior from them
That's the issue with "Contractors" The laws about Minimum Wage and Employee protections protect "Employees", and Companies will argue up and down with TRILLIONS of Dollars, that HIRING someone though a "Contract" is somehow NOT an employee, but a "Contractor", and thus they have NO PROTECTION under the law. NONE at all. The second they sign the Contract, they are FORCED to obey the Contract, NO MATTER WHAT IT SAYS, or face heavy consequences if they do not obey. It is how they get around Worker Protection Laws, and Minimum Wage. Honestly, I believe that the laws SHOULD be applied to them as well, cause even if it's only for as long as the contract stands, they ARE An employee during that time, doing the JOB that they were HIRED to do.
@@Jirodyne the point here is that amazon hires companies as contractors (rather than individuals), but then dictates so much of their behavior that the relationship is arguably employment, and thus under those protections
One thing to do is to make sure all the major map services (Google, Apple, Waze, etc) show the right thing when you try to navigate to your own house. You can submit corrections to those companies if they have it slightly wrong. These independent drivers are probably using different mapping apps.
When Yahoo Maps started up, they had our address like a mile away from where it actually was (and having it located at one of my neighbor's homes). After noticing that, I never trusted their service. =)
Amazon uses MapQuest. It has issues, often when I track Amazon deliveries when the driver is close the map doesn't even show the van on a road. In one particular area it shows the van on an old railroad bed that is 70 feet down a cliff from the road it's actually on.
I've corrected mine dozens of times. Every time any said service updates their system they revert back to the incorrect settings. Unless you know when they update you spend more time trying to track them all down and correcting them.
I've seen our UPS driver running to leave packages. Seems to be a new corporate standard that the unions need to address. This is a dangerous practice as Domino's Pizza delivery once learned.
UPS is the source of most of my lost or delayed orders. The worse was on a holiday that I believe that the relief driver didn’t want to work. I get a notification of a failed delivery attempt, and shaked my head about it. The next day the regular delivery driver (nice guy) delivers it and I had him read the missed delivery notice. He shaked his head as well. The previous driver noted: nobody home, business closed, signature required. I was home, this is a private residence on a residential street and I have a UPS account with the signature requirement disabled. The regular driver mentioned the “no signature required “ before I did.
I've personally never had this problem despite getting packages delivered home almost every day, but I gotta say I love how you reason through all the possibilities and the motivations of everyone involved. Most people are terrible at this even in situations where they are subject matter experts
Actually Steve, the quick deliveries are slightly cooler! SSD (Sub-Same Day) FCs (Fulfilment Centers) are a different design of FC that stocks a much more limited set of goods that [Algorithm] has determined are in demand in that area. The facility design is such that goods come off the shelf, get packaged, and almost immediately thrown into a *FLEX* delivery vehicle. I don't beleive the SSD's operate normal vans at all. It's gig work so that Amazon can get such unpredictable volume handled, otherwise it would be part of the normal routes. I encourage everyone to please use Prime Day delivery wherever possible to combine your orders, it helps on many levels. Time is 100% why the driver flagged it like that, and on some very high levels there might be an aggregated data score for "Abnormal Flags" but its highly unlikely that anyone would drill down into your specific case. If that driver continuously makes a ton of weird flags they *might* get booted.
I always know an Amazon package is going to go astray when it says it's out for delivery in this little town outside of Miami. I don't live anywhere near Miami!
Only had one problem in recent memory and we order from Amazon all the time. A Roomba vacuum I'd ordered never showed up. It was one of their top-of-the-line models I'd bought because it was half-price on prime day. Wasn't too fussed, like you say, not a life or death issue. Finally talked to their chat line and told 'em I'd never received the item, had an immediate offer of refund but told them I'd really rather have the vac. Had it within three days. The other one never did show up. I guess somebody got a free vac.
I've met the regular Amazon driver, and the alternate driver, and they're super nice. They have zero issues delivering to my house. The guys who aren't regular drivers are the guys who delivered my stuff to houses that I don't recognize. In one notorious delivery, they delivered emergency lights during a raging snowstorm. These never showed up, and I had to wait the obligatory 2 days before I could put in a claim, under their belief that someone local might drop off the two huge boxes at my house. Several times, always on a Tuesday, my packages were delivered to my neighbor's house. The neighbor and I have been feuding for 8 years. I found the packages the following day, soaking wet and laying next to the property line.
I have had a package delivered from another address to my door and my package was on their door. The delivery driver had switched them perfectly it was an awesome suprise.
I absolutely "love" when I have Amazon packages that say out for delivery but then they purposely get delayed so they can hold it and deliver it with a separate shipment two days later. Happens to me all of the time
Much worse than delayed packages is when Amazon shipping department puts fragile items in a box with no protection at all. I once had a crystal bowl and a cast iron pan put in the same box, a box far too large (not that a smaller box would have helped) and no packing material. They are notorious for terrible shipping and I was banned from the "Amazon community" feature for life for commenting on someone else's Amazon review about how bad their packers are - I blamed management because the packers would meet expectations had management set higher expectations. Their shipping management, apparently, didn't like my comment and, as a result, many years worth of valuable review comments that I had posted, comments valuable to both Amazon and their customers, were deleted and I was banned for life from any additional "Amazon Community" functionality.
I got the notification to watch the driver because he was 2 stops away. Watched him get on the highway and drive to the other end of the city, where it was then marked "undeliverable." I provided the Amazon support rep screenshots showing the driver 1 block from my house and then driving the wrong way down a one way road before getting on the highway. They refunded me and gave me a month of Prime (useless when this is the quality you expect)
@@adanufgail Quality service!!! I've had it happen 10+ times where my package says out for delivery with promised next day delivery, then " mysteriously" it gets delayed but then show up in the same box with items I ordered days later. If Amazon needs to cut down on shipping costs just come out and say it, being lied to is the part that irks me.
I like black licorice. Not a lot of people do, and that is OK. Occasionally my wife will buy me some licorice All Sorts. A couple of times they are stale (hard and tasteless). I was looking through the All Sorts sellers and checking the reviews. Every seller had complaints of people getting hard, stale licorice. It came to me. Amazon is not rotating their stock. They send out from the top of the pile and when they replenish that pile, it does on top. The bottom doesn't get used until it is stale.
Please, please, please, everyone make sure your house number is colors that contrast where it is mounted, large, not stylized or letters. Not obscured by vegetation or holiday decorations. Basically can be easily read while driving by at the speed limit. That said, yes there are some careless delivery drivers (usually small, private companies) that pay per package, so little incentive to search around when instructions or directions given by delivery apps they use are inaccurate. It's a tough gig being a 'Porch Santa' (opposite of pirate). They will love you and bend over backwards for you if you leave out snacks and drinks/water them. By no means expected, but gratefully accepted by essential workers who rarely have a chance to stop for meals. Better luck on receiving your orders!
I was amazed that I once received a box containing a LARGE appliance, very heavy, on my front porch. Our address is very clearly visible on our house and mailbox, and the package address was for a house a block away, also clearly marked. I went to the address to find the homeowner on his phone, arguing with the delivery company that he didn’t receive his package, while the company insisted it had been delivered. The poor man, who was late middle-aged, had to somehow wrestle the large package into his pickup truck-I helped, but I’m no spring chicken either-and get it to his house and unload it by himself. All because the delivery person was careless and in a hurry. 🙄
I deliver for Amazon as a gig worker. The biggest frustration is that people don’t have clear numbers on their houses. I look all over and can’t find the numbers. Also, the driver probably just stole your stuff. This happens all the time. I know a guy who just marks stuff as damaged and takes it. Amazon has tired to fire him but he keeps appealing.
That's an internal problem, and frankly, what you're saying doesn't wash. Amazon can fire whoever they can tie to theft or other malfeasance. Also, GPS will get a driver right to a block of no more than 4 houses. If they can't be bothered to determine the correct address on foot from there, then they should seek another line of work. I've never had a package stolen. The few issues I've had with Amazon were all sorted out quickly.
@@joesterling4299 I mainly deliver for Whole Foods so it’s groceries. I am telling you, this guy will report stuff damaged so that he doesn’t have to deliver and then just takes the stuff home. I would report him but he seems somewhat unstable to begin with. He was fired and he then he kept harassing Amazon until they let him back on.
What I love about Prime Delivery: they tell me they can't deliver to my PO box, so I give them my physical address and they deliver it to the post office which is an Amazon drop off location. The same as my PO box. I'm in a small town in Canada. Or UPS, FedEx, etc deliver it to my neighbor because we share a driveway.
I had a bank that wouldn't accept a po box, so i gave them the physical address to the post office and put my box number as an apartment number. Got every letter from them in my po box with no issues lol
Exactly the same. Exactly. Same with stuff coming from Fedex or UPS, though they've always been shit, so I try not to order from any company that uses UPS. In fact, I tell them to either use another company, or don't bother. Somebody said that Amazon and the other delivery drivers use the Post Office to drop stuff off, and was roundly criticized, but in mine, and many others here in "Flyover Country," he was absolutely correct.
@@sspradley11 That's not the problem. They never even try. FedEx, UPS, Amazon, none of them will even attempt to deliver, unless it's a large package. Anything mailbox size, they go VFR direct to the Post Office. Now, if it's a large enough package, most of the time, they'll bring it to my door. Some vendors won't deliver to my house, so I have to give them the address of my cousin, or someone I know in a nearby area, but yeah.
In my part of Orlando, we don’t see private individuals delivering except at Christmastime. The deliverer is a young woman in a golf cart towing a cart. She’s terrific and, unlike official Amazon drivers, never gets the delivery wrong. Santa loves her.
We had an Amazon driver that was putting packages in front of houses, taking the picture, and then taking the package back. He didn’t realize I had a camera on my garage that caught the entire thing on my neighbors porch.
I received food orders for four strangers in the past six months. I tried to chase up the delivery service the first couple of times but they're not geared to correcting mistakes. When it happens now I just think "Free lunch!"
I live in south western NY about an hour and a half from the Amazon warehouse. I made an order that was set to be delivered by the USPS. When I tracked the order it started in Lockport NY then to Connecticut, back to Lockport where it was then picked up by the USPS and taken to Buffalo (about 30 miles). It was then sent to my local Post Office for delivery. This process took about four or five days when it could have easily been a next day delivery.
@@stevef68 I just left the USPS after 30 years. The myth the Postal Service loses money every year is just that, a myth. Look up PAEA (Postal Accountability & Enhancement Act). The 2006 law that screwed the USPS for over a decade and a half.
I have had the same issue with Amazon delivery. For years I could have stuff delivered from Amazon to my work address. UPS, Fedex, and USPS had no issues delivering. Our building has kind of a weird numbering system. We are in the basement and the number is 001. Now because the business name is clearly on the package and there is clear signage it doesn't seem that hard to me. After the first failed delivery I did the same thing you did and wrote clear instructions for future delivers telling them which door to go into and where to leave the package. Well the very next delivery they screwed it up again. Just leaving it at the back door is not acceptable in a building with that much foot traffic. It is just amazing that no one walked off with our stuff. We are a computer company and often have expensive electronics delivered so it would be a windfall for any crooks to walk off with our packages. So yes I really feel this one as I have had a ton of issues too. Maybe pushing your employees to do the impossible and not paying them enough is a bad idea if you want happy customers. So I place this blame directly on Amazon.
Oh absolutely. The drivers need enough time to do the job without undue pressure. (Where I used to work all of our office supplies were delivered by a private delivery company, and I was the one that received them. The driver would kick boxes across the lobby, breaking the items inside the boxes. Every time it happened, I reported it to the supplier. Eventually they changed delivery services and no more broken items.)
Once Amazon started using "their own" drivers (i.e. cheap contractors with "Prime"-branded vans), I started noticing issues, including Prime drivers blocking our driveway making it hard to turn off of the highish speed road that's risky to stop on.
I drive for Amazon as my day job. As far as early morning deliveries, I have no clue, because I have set hours, but I do have to say, the place we put the package is determined by the app. I'll give you an example that I encountered yesterday. The customers driveway was like half a mile long, and their instructions said to deliver them to the green box at the beginning of the driveway. The GPS pin that I have to be close enough to in order to make my delivery, was at the end. The procedure is to call driver support and make the delivery per the instructions, but not everyone follows the proper way. Also, the GPS will tell me I'm in the right spot all the time and let me deliver to the wrong spot because I'm relying on the GPS pin, and my GPS location is wrong.
I understand how frustrating it can be for delivery drivers to not follow simple delivery instructions. I door dashed for a while, and I greatly appreciated any details to help me find their location. Some people needed to give additional information but don't. I always give clear and simple delivery instructions for my deliveries, but I know some drivers don't even read them. They'll drive all the way through my entire apartment complex before finding my building.
This happens to me more often than I care to think about, it really gets me when I pay extra for same day or next day and I get that picture that is not my Front Door. I tell Amazon It's not my job to go look for the Package that they were supposed to deliver to me, not somewhere else and demand a refund and/or replacement.
I live in a house with acerage, in the country, with wide open front yard (no fencing) and clearly marked house number. The house is about 150 feet from the road, clear visibility. When Amazon started this private car delivery service, I recieved a notice my package couldn't be delivered because the address was blocked or unreachable. Second time i got a notification my package was delivered but no photo because it was "handed to resident". There was no package and I had empty hands... I found the package in the ditch next to my mailbox.. Another time it was raining and my package was marked undeliverable because of blocked or unreachable address. The driver simply drove by my house and didn't want to get wet. Thankfully those types of shenanigans have mostly dropped off lately.
I'd give this 10 thumbs up if I could. Amazon has delivered a recliner to my neighbor. (thanks for that.) They also delivered a camera lens to my neighbor. (thanks for that too.) They do have a consistency problem. Your observation about drivers giving up if something slows them down resonates with me. I got those different orders by the way when I did what you did and walked to the neighbor's house. There HAVE been times when something has been claimed as "delivered" when, 'no, its not at the neighbor's house either.' Its been a while I believe, but something else Amazon has done is drop things off at a local location instead of my house. That's happened at least twice. That prompted me to stay on the phone for more than an hour each time to Amazon to make them understand that was not acceptable. (I have actually spoken with the local person responsible for managing people making deliveries, which actually has been helpful. The person had the ability to make the GPS delivery point more accurate.) I have asked Amazon to send out their delivery driver again to fix their mistake. They've opted generally to send out a new order, making an overnight package days late. I know. Sometimes Amazon has "it" when the local stores don't. I know.
The very same thing happened to me when I sent for a new (used) phone - delivered to a white house with a tree out front, but not ours. I didn't even recognize the house, and we live in a small town (less than 1,000). You can imagine my relief when three teenage boys showed up at my door with my phone! They were shocked when I told them what was in the package and thrilled when I gave each of them a bag of grapes (I had just returned from the store.)
I had a delivery marked "left on front porch of residence." Knowing that my property is completely surrounded by a 6 foot fence with a locked gate, I called my neighbor and asked them to quickly go to my gate and see if they see a package. Sure enough, they TIED IT TO THE GATE LATCH. Anyone could have driven by and snatched that package. As it was, it was a 100 dollar Ridge wallet. The second instance was my parents had me order them something. I showed as delivered. They said it's not here. We called and they told us to "look around for it." Ok, it's NOT here. They said "Well it shows as delivered." We were about to file a legal case against them when 3 days later someone in the neighborhood brings us our package. It was delivered 2 streets over, same house number, wrong street.
I almost lost a $1100 iPad that was delivered to the wrong building. Fortunately, a photo of the front door was included in the delivery notification. We live in an apartment complex where the buildings are secured and front doors face an interior hall. We were able to locate it before the resident brought it in. It’s unlikely that the item would’ve been returned to us had we waited. I called the carrier and complained but never heard from the supervisor that was promised to call.
I've had UPS drivers claim my "house" was an empty commercial building. When I explained that the driver had gone to the wrong address, I got a sh1t storm from UPS. When I asked the clerk to prove that the driver had actually gone to an address, she called up a google map of my address. Only then did she realize that my neighborhood was not an industrial park, and there was NO industrial development anywhere near. Her supervisor made sure the driver found his sense of direction.
I'm constantly having FedEx say "no one present for delivery" or similar things. When I've been sitting at my desk working from home all day. It makes even less sense considering a signature isn't required so no one even needs to be home. They just lie on their paperwork or whatever so they can skip places, at least that's my guess.
@@nodak81 FedEx is especially bad because all the delivery drivers are 3rd party contractors. They don't care and there are no repercussions for their failures. Calling FedEx doesn't do anything, you have to find the small phone number listed on the delivery vehicle where the actual contractor company name and address is listed. Even if you call that number you may not get much help depending on the contractor company. It's why I absolutely despise using FedEx. At least with UPS if I call their main 1-800 number I can get results. I once called that number because I saw a UPS truck that didn't have working brake lights. Within 15 minutes the driver was recalled to the terminal to get his brake lights fixed. FedEx was an air freight company first and they built out their delivery network using contract services. UPS started out as a package company and expanded with aircraft later. As a result of this difference the two companies have very different operational philosophies. Also since UPS drivers are real W-2 Union employees they have incentive to not screw up and they can also be held accountable for their actions. Not saying UPS is perfect but they are miles ahead of FedEx in my experience. I am always willing to pay more for UPS delivery since they actually follow delivery instructions too.
@@nodak81the entire system is set up to make you blame drivers instead of the shipping company
I'm shocked you were actually able to talk to someone at UPS, I've never been able to get past their 1st level customer serviceless people.
I called the UPS supervisor on a driver who refused to deliver a package for whatever reason - the electrical panel I mentioned in a different comment, and told the supervisor what I had on video proving the driver never attempted to deliver the package. The supervisor literally started swearing, using the F word, yelling at me that "Jim" (notice first name basis with driver) would never do that and my video didn't show the whole story or was made up.
I drive for Amazon as a independent contractor with their flex program. We are 1099 contractors and we work on 2-4 hour gig routes. The app that we use, on our own devices, has a gps pin on where we are supposed to deliver. If the pin is wrong many drivers just drop the package on the pin. Those like me that try to insure that the package arrives correctly have to regularly call driver support to move the pins because if we are not within 100 feet of the pin, then the app will not let us proceed to deliver.
Thanks for sharing.
Does airplane mode trick not work anymore?
@@Marklin15it only works on some phones
@@Marklin15you have to turn off phone data and leave Bluetooth on
Turn on airplane mode and make sure bluetooth is on. After that you should be able to move the pin.
I used to be an Amazon Flex Driver. The navigation app wasn't very good and didn't always put deliveries in the most efficient order. There were a couple of times Amazon claimed deliveries were late even though I completed the block in time. The driver should have taken your filters to your porch; it wouldn't have taken long. I bet he chose that response to avoid getting dinged for not completing your delivery.
i suppose that's possible, but the tech not being good is part of the blame here, they need to continue to fix that stupid app or come up with other ideas like mailing QR codes for customer's to place on their mailbox so all a delivery dude has to do is get close enough then scan people's mail box and then they will know for sure which house is the correct one.
something simple like this might help, and Amazon can afford to make these QR code stickers to their customer's and so long as the customers puts this sticker on their mailbox, it could be scanned to pinpoint the location for the driver to know it's the right address.
like we live in this day and age where shit like this shouldn't be so trivial, like the address thing has been dumbed down to GPS to the point it's like a driving simulator video game, maybe because it's not always accurate, maybe it just needs a few more steps to make it all work well.
I'm a service technician and it's crazy how a street with 15 houses on each side will have just one person who actually numbers their house and you have to figure it out from that, or they'll give you instructions on the phone because they know it isn't numbered and apparently they think it's easier to spend 5 minutes giving instructions to everyone instead of spending 5 minutes at home depot picking up a couple numbers to put on the mailbox.
Yep. They pay $13 for prime and think they own Amazon. They're getting free delivery within 4 hours of ordering and they can't do the most minimal things to make sure their stuff gets to the right house or the drivers' lives aren't in danger on their property. We're at people's houses at 3:30 a.m. and they won't even turn a light on or pick up the rake lying across their path
We don't have worker's comp, sick pay, disability, nothing. A lot of people are taking home like $10 an hour after expenses
well thats not true, dont lie about what we make to garner sympathy, if you make 10$ an hour after expenses, your just bad at getting good blocks and good routes. I average 24.50 after gas and food. So idk whatcu doing wrong but maybe stop taking all the low pay shit and its get better@@no_peace
Well, did the same thing for a living for many years. You'd be surprised to learn how many people haven't mastered rightie tightie, lefty loosey. Or how to hammer a nail and not their own fingers.
Personally, when I did have a house, I made sure it was numbered and that the curb had the address painted on it.
I cut up a bunch of old licenses plates and my my house numbers out of those, highly reflective, no more loose of pizza delivery :)
An amazon driver sent a picture of my package left on the fender of a neighbor’s grain truck. This person had to cross a closed gate and walk about 200 feet past 3 farm buildings and decided it somehow made sense that it was the right place
I sent my sister a turkey once. The UPS driver put it in the back of a pick up truck in the driveway. No one found it for months.
@@SwearMY I'm sure the smell gave it away.
Fedex used to repeatedly tell me that they couldn't deliver my package because my address doesn't exist. One day I was supposed to get two packeages from them. I noticed one on the porch and was surprised and as I was standing there another fedex truck drove by and a few minutes later I got an email sayin the second package couldn't be delivered because my address didnt exist. Different drivers. The usual lazy one just drove by and didnt even stop and claimed it didn't exist. Hes gone now. I know because now I get me deliveries.
How dare you live at an address that doesn't exist!
Reminds me of the good ol' days when delivery drivers actually cared.... I live in a small town about a mile from the office where I used to work. One day I was expecting packages for both home and office. Before I left for work that morning the UPS driver delivered my personal package. (That was in the era when they knocked on the door and you actually had to sign for the package.) The driver recognized me from the office and said she was pretty sure there was something for the office in her van but she wasn't going to dig it out right then, so she'd see me later at the office.
It's become something of a local joke with my neighbors that if they're missing packages that are reported as delivered, they come down to my house and check with me. I've had UPS, FedEx, DHS, USPS, and Amazon drivers all drop off my neighbors' stuff at my house, and some of it is heavy enough to require a dolly. One Amazon driver was even enough of an ass to argue with me about whose job it is to deliver packages to the right address (she was convinced that once the GPS app says to stop and deliver it, it stops being her problem). I called Amazon to file a complaint about that driver, and since then haven't ever seen her again, so good riddance. It's outdated GPS maps combined with delivery driver laziness, and at least in the case of my USPS delivery driver, I'm convinced she doesn't know how to read street addresses, because she's the worst repeat offender out of all of 'em.
Amazon Prime drivers frequently make deliveries for apartments and other large multi-tennant buildings in large fabric bin bags, which they'll typically drag into the building.
One driver left the bin in our mailroom, which was left there for weeks, then relocated next to the main lobby door and well, everywhere Helen Keller could've found it. It wasn't removed until someone carped loudly to another Amazon Prime driver and he finally removed the damned thing, remarking of a similar case at a large business.
If it slows them down even slightly, all caution is to the wind and I've literally had trouble getting to the wall of mailboxes for all of the packages, mostly Amazon, scattered all over the floor - despite our having delivery lockers and prominent signage insisting upon the usage of said lockers.
On a typical day, I'll see at least 4 Amazon Prime trucks make deliveries here. UPS is nearly as bad, FedEx not quite as bad about scattering packages and USPS is good at using the lockers and mailboxes. Although, with USPS, I frequently see the postal workers out delivering until at least 7:00 PM, sometimes even later.
@@spvillanoIt's because USPS is very shorthanded on letter carriers.
Your delivery driver literally did what amazon contracted them to do. Amazon said 'drop a package at this location'. It's not your driver's fault that amazon doesnt know where you're at - it's amazon's fault.
@@jamesyoung151 yep and can't afford to bring more on, due to being the only agency in the government being required by law to fully vest employee pensions on day one of employment.
Basically, Congress sabotaging the USPS.
Ah yes,the "5 O'clock walk" . . . It's something of a tradition in my neighborhood.
Steve, the 'wait 2 or 3 days and it might show up' is just the canned response for every non-delivery. It isn't that they expect your neighbors to drop it off, it's that they're only addressing the most common problem of it being mis-routed to the wrong facility.
It's so frustrating though, because when I question that instruction to wait 2 - 3 day since the driver already delivered it somewhere just not my house per the photo, they always tell me that sometimes the driver will check it delivered prematurely but will deliver it in a day or two. There is absolutely no logic to it. Per the photo, the driver doesn't have it anymore - and neither do I.
Somewhat true for people who live in apartment buildings. Could be delivered to the wrong building or apartment and it shows up days later. Happened to me where I got a package in my mailbox for somebody else in the apartment.
@@TheEclecticKitchen Yeah I got the wait 2-3 days response when I had packages stolen. Like I had the packaging in hand and the items were gone but I had to wait to file a claim.
I've had a few cases where some idiotic vendor sends something and marks that I have to sign for it. In those cases, I often (I'm retired and can be at home) waiting for the package and very alert to vehicles coming up the driveway. Several times the driver has marked, "unable to deliver because no one available" when I was there waiting at exactly the time indicated. I believe the same as Steve; they are short on time and just want to skip some deliveries.
I've had the exact same experience more than once.
Absolutely. And you have to love the ones that were signed by "F. Porch" or other interesting names.
And it's really, really annoying when the service won't let you pick it up at their distribution center until after three failed delivery attempts.
I have not had this problem with Amazon, but this is SOP for dodgy couriers/companies (most of them) where I am.
my wife's caught them about to shove the slip in the letterbox without even trying to deliver, they saw her, did it anyway before she could reach him, jumped in their van and took off! She called got the "nothing we can do" but did not accept that, and kept pushing until they made him turn around and come back. we don't drive, paid $ for the delivery and it was a large item we could not just go pick up from the post office. I feel often these places have a blase attitude to the fact the delivery is a paid service and they need to provide it.
As a UPS driver you wont believe how many people cant read a address or know the rules of addressing. GPS isn't 100% and that is what most people rely upon these days. They see a dot and leave at that location and probably don't even look at the address and sometimes can't even read.
That's really sad. You'd think that a basic reading test would be a requirement for work. What do these people do when they have to read a road/street sign?
my local mailman seems to regularly confuse my address with a house two blocks away with the same numbers, seems like at least monthly, I get some exercise dropping it off to them
I have that problem with my local USPS carrier. I'll get mail in my mailbox belonging to my neighbors, and if they deliver packages, it'll be my neighbors' stuff on my front porch. It's gotten so bad that I've had neighbors come over and ask if I've received any of their packages they were expecting.
And yeah, part of the problem is that some mapping services' location data for my area is so old that on their maps it looks like the street physically ends right at my driveway. So if they're using outdated maps, they just stop at my house because the GPS app tells them to, and they don't have two functioning brain cells to rub together to determine that the GPS app is wrong.
I think they know how to read. They just have a wide spread organized crime theft ring going on.
From what I understand talking to people who are more into that thing it sounds like Amazon grades their drivers based on how close to the computer GPS dot they place the package... So even if they read the signs and it says that it's a completely different place they will be penalized for improperly delivering if they don't leave it where the computer says to leave it
I also ran into some gig drivers trying to pick up a neighbor pulling into my driveway when I first moved in before I convinced Google to fix their mapping... And I think that's the same sort of thing where the app says that they need to be in a specific place and they have to go where the app says or it won't say that they're ready for pickup even if it's the wrong place
RUclips was blocking me because they said I was spamming by saying I (jokingly) wanted to pet a RUclipsr's cat. Now I'm here to tell you (after the third attempt) that Amazon hires anyone who can breathe. They don't vet past a fairly clean driving record and being 21. They give us Flex drivers the WORST app ever (The Rabbit App) to deliver with. It CONSTANTLY takes us to the wrong location (and Amazon is the one who programs the navigation!), and then you have so many lame drivers who show up to a location and mark the package as "undeliverable" so they can return the rest of their packages early since we have to return undeliverable packages to the pickup location by the end of our shift. Six years of this garbage, and I am still losing work to people who don't care about our customers. The stories I could tell you would make your jaw drop to the floor!!!! No joke!!!!
I notice this happening often when the package goes out for delivery early in the day and it is still not delivered by around 3 pm. Then, I get a message that it was undeliverable. My guess is that it has been a LONG day and the driver just marks it as undeliverable so they can take it back and end their day.
@@carlhen100 I honestly don't know what some drivers are thinking. There are yellow (sometimes blue or orange) tags on the packages which show the route info. I get packages with five or six of these already on them. That means they have been attempted four or five times PREVIOUSLY. Yet, when I get to the house, the instructions say, "Leave at front door," and I can see no reason for them not having been delivered because there is nothing in the way of leaving the package for the customer. It just boggles my mind! 😮
One of the other things you won't believe about Amazon is the WASTE. My son works in an Amazon warehouse and his job is to record all the damaged packages that are culled from the shipping line and decide their disposition. You can't imagine how many perfectly good things go into a dumpster just because the PACKAGING alone is damaged. It amounts to tens of thousands of dollars. The worst part is they aren't allowed to claim any of the "trash."
Amazon sells many of those damaged packages in bulk to individuals and businesses that deal in that kind of junk.
I live in an apartment complex. I don't want delivery people having to guess, so I have described how to drive to and locate the unit.
Side note: I once had a package not get delivered because the driver "couldn't get passed the gate". Normally I wouldn't care, but this was when the gate had been broken and was permanently open. The actual gate was on the grass beside the fence, not on the driving path at all. The driver either went to the wrong place, or lied. if you're going to lie, at least do it well.
They have a limited number of options in a drop down that they can choose. They may not be able to select whatever the actual problem was.
Apartments are the worst for GPS tracked deliveries. Sometimes you will go to the correct complex and your phone is all like "nah its 15 yards to the left!" And you are like "no that's a different complex!" But it still won't you complete the delivery cuz it wants that exact GPS marker for that delivery and I do not have time to run around in circles getting thru a gate I have no code for and no contact on the inside to go trigger my GPS then return to the correct complex...I just cancel that order because its literally 45 minutes faster and not worth it for 1 delivery when I have a full day of things to drop off already. I will not do this work anymore, it is simply conducted in an unreasonable fashion.
@@freedustin That's awful.
@@freedustin There was a time a few years back when the map pin for my apartment building was somehow moved, company-wide, to the building across the street. As a result, for three months, every Amazon delivery - not just mine, but everyone’s, in a 66-unit apartment building - was being delivered to a different building than it was supposed to be.
Since each of the 8 buildings in the complex is secure, and only residents of a specific building have keys for that building, it made it very problematic to get our packages. Building maintenance could do it, but they would only respond if we opened a ticket, and their average turn-around time on tickets is about 6-10 days for non-emergencies. It was a complete mess.
I finally managed to navigate through Amazon’s customer service and get someone who could move the map pin, which fixed it.
Amazon delivery? Hell, 3/4ths of the time I have to use Google to search Amazon for what I want because Amazon's search is so crappy and are so busy shoving their high profit spit in my face. Amazon is my source of last resort. If I can't get it there, it's 70-30 I'll simply say "Duck it. I don't need it." Which reminds me to cancel prime, it's my last month.
I had an amazon delivery show up on my porch. I was expecting a delivery, so i just opened it. To find a HUGE tub of protein powder. Checked the label, was not for me. Tried to contact them, they said it was delivered, and to keep it. Well, i didn't want it. Eventually, after several days, i found the correct address (it was in my neighborhood), and delivered the package myself with a note that it had been delivered to me by mistake.
But even funnier is when i catch a fedex driver walking up to my house with the "i could not deliver your package" slip in hand and opening the door before they can stick it on. I've had this happen so many times it's not funny. At least a third of the time i have to drive to the fedex depot to get my package. When i was home the entire day of the "supposed" delivery. The driver just snuck up and stuck the sticker and ran.
And complaining doesn't do anything, they won't fire the driver. Ever. They just don't care.
I almost got my PS5 sent back when I managed to order one during the height of the shortage because the driver twice pulled up, sat for 1 second and then drove away, I literally got it on camera. After three attempts they would send it back so I had to take the next day off work to sit with the front door open and run out when the truck drove up. You would think their algorithms would be able to tell that the driver spent less than 10 seconds trying to deliver at a location and flag them for review and discipline.
My USPS driver does that with the signature required letters. To lazy to get out of the mail truck and knock on my door, just stick the note in my mailbox. I chased him down the street one day since I was awaiting on a very important item.
@@-Bill. The algorithm doesn't care, and neither does the company. What they care about is what they can claim, not what they deliver.
I fly frequently, and we're always "we got here early, hurrah!" When the flight took the same time it always does. When you claim the flight will take 60 minutes, but you know you can do it in 45, it's not hard to be "early."
Delivery companies do the same BS tactics with their delivery numbers.
Why would you try to get the driver fired? No wonder they don't want to work with you.
@@freedustin Well, they are supposed to deliver packages. If they aren't doing their job, do they deserve to keep said job?
That being said, the drivers often have to do this kind of crap because of company policies. So the driver may not actually be the person causing the issue. But they still are at least partially responsible.
After all, what are you supposed to do if you don't get your delivery?!? Just sigh, throw up your hands, and take it?
I worked as an Amazon Prime delivery driver for a short while driving an Amazon branded van in the Chicago suburbs. You are pretty much right with your evaluation of how things work. The people you are talking about are Amazon Flex drivers. I'm not sure how everything exactly worked for them but for me I had a GPS on a phone that brought me right to the house. I had to be in the proper GPS position or it flagged me as delivering it to the wrong house. One thing I can tell you is that it was not always right and I had to over ride it to deliver the package to the proper house. This did not happen very often but it did happen. We were under a lot of pressure to make deliveries quickly, I was told I needed to make 25 deliveries an hour. This was pretty hard as I started during the winter in Chicago. Flex drivers bid on a group of packages and are given a flat rate to make all those deliveries with a time it should take to get the job done. They use their own cars also for the deliveries. I don't understand if the regular prime driver is sent to the right place why the Flex driver is having a problem. I think it's the same system for both as far as GPS is concerned. I suspect that Prime drivers may be a little more experienced and committed to making the deliveries correctly. I know we were rated on our performance and one thing we were told not to do was come back with packages that had to be brought back to Amazon. If I fell behind on my route they would have another van meet me and take half my packages so everything would get delivered on the proper day. That was something you didn't want to happen too often or you might not have a job for very long. There are a bunch of videos on RUclips explaining Amazon Flex if your more interested in details about how it all works.
It's not the same software. Our app is constantly drunk, pins the wrong location 95% of the time, routinely scrambles our delivery route on us to force us into being late for at least one delivery (which we WILL be punished for, even if we return the package to the station due to its lateness from Amazon's bullshit), and does NOT allow us to override jack shit, instead requiring us to call a support team in a whole other country who can barely be understood, either their English is that bad or they're swallowing the mouthpiece of the phone. I can't speak for my counterparts, but I'm most definitely committed to doing the job right... I just prefer to be my own supervisor instead of reporting to someone else in a DSP. Problem is, for every thing that goes right and/or smoothly for us Flex drivers, the program is designed to make it so that 15 things go wrong, and we eat the punishment for it regardless of whether the problem was the result of wrongdoing on our part or not
_I was told I needed to make 25 deliveries an hour. This was pretty hard as I started during the winter in Chicago._
Dude, 25 deliveries in an hour is insane regardless of the location, but that's just criminally irresponsible of them. The only way to safely do that would be if the deliveries were at 25 houses in a row, right next to each other (or maybe in the middle of a big square neighborhood). They might as well come out and say "Break every safety law, risk your life and that of everyone around you, we obviously don't care."
I constantly hit 25 stops an hour or more.
Hey Steve, one thing that really helps here is putting your house number on the house/garage/driveway itself rather than only being on the mailbox, and make sure it's visible. It eliminates any possible confusion over mailbox location. Some drivers used to be confused coming to our house since the mailboxes are only on one side of the street here, brass plate numbers solved it for us.
The reason he put can't get into the building on the forum is just quick fill app issues, probably not an option for him to say "im confused about the delivery location so i'm just gonna bring it back to the warehouse and let someone else do it" I imagine they only get like 3-4 quickfill options....
i like this idea, however maybe Amazon needs to create some kind quick scanner thing that could be used by the driver via some tool like a phone looking for a QR code type of deal and just attach the damn thing to a mail box so when the driver gets to your block, all they need to do is get close enough and then start scanning boxes and the one with the QR code is the correct one.
but then again that might require Amazon to send you some kind of QR code sticker thing in the mail with instructions for the customer to put these things on their box so that other drivers know where to go without much issue.
it's just we live in the day and age of tech that most people don't have to do the address thing the old fashioned way anymore when they just follow the freaking GPS thing, but to a point, then use some other tech to pinpoint the location.
although this i admit is just for house locations and not so much for a apartment building location.
My story: I order some gym mats, and my neighbour ordered Nike shoes. Of course it was delivered to the wrong building and we could not get them. When we called Amazon, they said it was delivered and we needed proof that it was incorrect. After hours on the phone explaining that the picture are of a different door than ours; Amazon said to call the company of the product instead of them because it was a 3rd partner vendor for both the gym mats and shoes. After giving them VIDEO EVIDENCE that the delivery guy never came, they gave me the gym mat reordered(free), but no refund to my neighbour's shoes (a different vendor). IT was a pain in the ass to upload a whole day of security footage, and they only gave me a reorder(for free) but not my neighbour, which is stupid because I won my case and her delivery was apparently the same "delivery driver". Like what? I am guessing my vender was nicer than hers while Amazon did jack shit for both of us.
That is why credit card disputes are useful.
Amazon just stole $240 from me and now i have to pursue a judgment in small claims. Once i get it i fully plan on heading to the amazon warehouse and helping myself to all the employee necessities i am entitled to
If they don't give you your money back, close the chat or hang up and call again
If you each knew about the shoes and the mat, and then the resolutions...why couldn't you just switch packages??????????????
It's a shock when Amazon properly delivers my packages. Branded vans are just as bad as the random car. Once I got a message saying they couldn't deliver to me as the business is closed. I live in a house. Funny Steve is just encountering this now.
I've seen them deliver to an abandoned house on our property (roof collapsing, broken windows, overgrown brush in front of the porch) and found items tossed on the far side of the yard by thickets and collapsing barn. We live in the country. How about just placing it on the back porch or in the carport on the pickup or something?!
This is interesting. I've never encountered a single delivery issue with Amazon in the past 10 years. That would be frustrating.
@@specialsause949you are very lucky 🍀
@@jamesanthony8438 if you have more than one building on the property, the crappy Amazon GPS often picks the wrong one. So imagine you have a GPS circle pointing to a barn and it won't let you complete the delivery if you're too far away. So sometimes they will just drop it where the circle shows, finalize the delivery and leave. Not saying it's right but it's kind of an explanation
I delivered for Amazon for 3 and a half years (in the branded vans), this statement is correct.
I have placed a large Rubbermaid "deck box" on my porch. I attached several large signs to the top of the box that say "This is a delivery box" and "Lift lid to open", and I make sure that all packages to be delivered clearly state "DELIVERY BOX FRONT PORCH" on the mailing label. Yet, it's amazing how many packages are placed ON TOP OF the box, or leaning on the box, or are placed many feet away on the steps leading up to the porch, in plain view of the street!
You need to include specific instructions to put delivery items "INSIDE" the Delivery Box on the Front Porch!
@@pamm2230 You would think they would know that, with the signs plastered all over the box, and using just a wee bit of logic. Once I called their office a couple of times they began putting it inside. No problems since then.
For some items like furnace filters it could be a heating tech ordering them as part of an urgent repair visit which would justify the need for them to be at the house before the tech. This is especially true of the actual seller is really a HVAC supply house or similar who are just using amazon as an additional sales channel, and before business hours delivery is their norm for non-amazon sales.
True story: early 90’s I had a pizza delivery to a house on the top of a long straight steep road and the house was on a corner at the crest of this hill. I had delivered pizza to this block multiple times. I had too much sugar that day and I mistakenly delivered to the house directly across the street. The person who answered the door thought that the price was different but paid anyways. Back at the restaurant about an hour later I got a call from the house I was supposed to deliver the pizza to and they told me that their neighbor across the street had ordered pizza delivery around the same time from a different pizza place and the driver for that other pizza restaurant also went to the wrong side of the street and the customer paid. These neighbors didn’t mind what their neighbor had ordered and ate it anyways.
reminds me of december last year. had a death in the family and family from out of the state ordered food and paid for it and had it delivered. on the neighborhood facebook page someone posted they just got a bunch of food delivered to them and wanted to know if anyone had ordered it. we saw the post and got the food looked at the receipt and it had our address. the only thing that was the same was the street name... never met the guy at the house before but he was super nice.
Well, I hope your company policy would expect the wrong recipient to eat the pizza. Surely you couldn't legally retrieve it and deliver it to the right house. Food handling regulations could not possibly allow such a thing.
@@dalepres1
No it would be remade.
@@dalepres1...In what Pizza Joint could you imagine people writing down Policies that only your parents could enforce?
Customer complaints are rare when someone is chewing on that pizza or has already consumed it.
This delivery driver got lucky that their customer was delivered a pizza that night.
That was the only unbelievable part of that story.
I think you should get out more and see what the world is really like, because the one you have imagined is off a bit.
When you live at the top of a hill you are just excited that someone brought food and you will pay any price for anything.
My roommate orders things from Amazon and nearly almost all the time they never get the address right. His packages would be delivered a block or two away. We once had to walk down the alley because they left a package a block away next to a trash can. How the eff can they not read an address. He would even put extra instructions when ordering and yet would still have packages lost. I use to be a courier from 1998-2008, reading maps and understanding how to read addresses was part of the job. How these days with GPS and map apps nearly on every phone someone can not find an address or understand how to try and find one is stupid and bs.
mail in general is such a big network of things that inevitably mistakes will happen. Amazon is too big to micromanage stuff. I used to live in a private house in Brooklyn NY and Amazon would just leave stuff out on the sidewalk and send me a notification that they let it at the "front desk". Also, UPS never rang the bell or knocked, they would straight away write a note that no one was home and you'd have to go and pick it up somewhere else.
UGH! I'm in a big city apartment building. I'm generally home when the UPS delivery person comes by and my husband works from home once or twice a week. We'll leave for dinner and see UPS notes on our door, even though we were both home all day and would have heard a knock.
About two months ago, I was ready to leave for work and I saw a car parked at the end of my driveway blocking my way out. I assumed at first it was a teenager picking up the teenager next door for school. Nope! I walked over to the car and found a driver passed out drunk with lots of Amazon packages in the back seat. She was either a highly successful porch pirate or a failed Amazon delivery driver.
Amazon sends their drivers to the middle of my property, directly into a swamp. I started finding packages thrown into an old barn on the wrong route. The entire route isn’t paved, nor does it look anything like a road. It’s just grass with tractor ruts in it. I’ve called dozens of times and they still haven’t fixed the problem. I’m also the owner of 2 front axels to Amazon delivery vans that have gotten stuck and torn off in the muck. We have a gravel/paved driveway 1/4 mile further down the road.
This happens to me often when the tracking says it will be delivered late in the day. I think they are running late so they just make up a reason they can't deliver it.
Remember last year's big snow storm? In their wisdom the used a distribution point right in the middle of it. I was 200 miles south of the edge of the storm. It took 5 weeks to get to me. 4 days for the storm. The rest was the package moving all across the US. In and out of my State 8 time. They said it was lost and replaced it from a warehouse in Texas. Three days after that showed up. The original showed up. They said to keep it. A month later they demanded payment after the return policy expired.
Amazon once put a package too big for the mailbox, on top of it, rather than drive up to the house.
What _really_ bothered me was the package was an $800 phone in a giant Super Mario "Mystery Block" box (Amazon was promoting the 2022 movie), advertising the prize inside to the steady traffic of a state road. Insult to injury, it was raining when I came out to pick it up.
Hasn't happened in awhile, but a few times I have received a notice from Amazon that my package had been delivered, no photo, only to come home to no package. Checking security cams showed no deliveries. Sometime the next day an Amazon van would pull up and deliver the package.
All I can figure is that the delivery driver just marked it as delivered because they were behind on their quota.
Sometimes they will let you know how far away they are . I once saw the text and thought, okay, I’ll go sit on the porch and wait for the driver. When he shows up , I’ll walk out to meet him and save him some time. Driver shows up, stops and I start walking toward the van. The driver pulls away without getting out and leaving my package even though I was standing right beside the van. I get a message a few minutes later. Unable to deliver your package , unable to locate address. My house has the number clearly marked and the mailbox has the number and my name on it. Amazon sent me a message. Would I like a refund or reorder. So I reordered. Next day , driver shows up and puts my package in the chair on the front porch. 🤷🏼♂️🤷🏼♂️🤷🏼♂️
Similar scenarios have been caught documented/ and posted on u tube .door cam etc .crazy
Funny you should mention them telling you to wait 2-3 days in the hopes the person who got it will bring it to you, as I actually did that.
I came home from work one day to a rather large box in my kitchen just inside the door. As soon as I saw it I looked over to my children in the living room and asked "What did your mother order now?" as we have packages show up daily for the most part, but this box was quite a bit larger than the usual fare. My kids told me it was a bed frame and that my wife hadn't ordered it it, it was addressed to a completely different address, the street name wasn't the same, the house number wasn't the same, just the town and zip code, but appearantly the driver decided they wanted to be rid of it. I thought that it would be quite a shame if the person waiting for it was in need of it, not to mention the headache of getting another shipped out, plus the last thing I need in my house is more stuff. So I looked up the address on the box and saw it was all of a few minutes away from me. Just down the main road I live on and in a recent development. I decided that since I have a box truck (I'm a road mechanic, so I have my toolbox and shevles in there, more than enough to fit the box) that I would load it up and bring it to the person, as I know I'd be frustrated in this situation, so I figured I could make someones day a bit better and that for the few minutes it would take me that would definitely be worth it.
After driving to the persons house I walk up and knock on their door. The husband comes to the door and I ask him if he's the person on the order and if he ordered a bed frame recently from Amazon that he was expecting. Cue the most confused look in the world! I explained to him what happened and that the box showed up at my house for some reason and that I lived just down the road so I decided to bring it to him. My guess is doing this for someone else would have never crossed his mind, because he still looked quite confused about why I did it, though still a little grateful, but I still feel better having tried to make a few peoples lives just a little better / a little less difficult.
So, it has happened at least once. Hopefully I didn't screw everyone else over by giving Amazon false hope from that one time, but I thought you'd at least find my story amusing. 😁
Yes, just last week I ordered a $250 computer part, and it was left at a neighbor's front door two doors away. Thank goodness for the picture! We have huge numbers on our front doors that you can't miss!
Last time I ordered from Amazon it took a week before they decided to send it and the day it was supposed to be delivered I had a serve rain storm in my area and sent me a text they couldn't find my place. Funny thing I watched them drive right by the house. The package sat at there warehouse for another week before they send me another text saying my package was undeliverable and cancelled my order. I ordered same thing on that day from Walmart and got it 3 days later. Go figure! 😂
Yes I've been using Walmart more. No problems with them so far. My problems always seen to be with UPS no matter who I order from though.
One day in the afternoon I went out my front door and looked down and found a pizza delivery on the ground. There was a receipt attached. It was from the night before. I called Little Cesar's and told them what had happened. They said it must had been a grub hub delivery and it was suppose to go the house next door. I asked my neighbor the next day. Oh is that were it went. They got there money back. Lol
I once called Amazon for a package delivery photo near a door I did not recognize. They had GPS data included with the photo. So they told me where it was delivered. Turned out it was my neighbors down the road.
Right when they started the Amazon delivery thing, they had a 0/24 delivery rate for my property. It got to the point that if I ordered something and it was marked as being delivered by Amazon I went ahead and filled the claim immediately. I lived in an apartment building of 6 units in a major city (not off the beaten path) with no mail room (just an entry way), VERY BIG numbering which was illuminated 24/7, and no locked front door. Still they failed every to find or deliver to my property every single time for over a year.
Had a similar thing happen. A Fedex driver came by and left a "sorry we missed you" notice but this driver didn't knock or ring the doorbell. They are so pressed for time that having to walk on a long drive way to get to the house resulted in a time crunch where knocking or ringing the doorbell would add too much time. I mostly blame the perverse incentives in the system for this kind of behavior. This is why drivers urinate in milk bottles.
I delivered packages for years for a small delivery company, we would do 5-10x the volume of fed-ex or UPS. IMO these people are lazy.
They don't pee in milk bottles it's Gatorade bottles the mouths are way easier to avoid spills
@@Born_Stellar I think they just hire any old body. My brother tried to work in a UPS center from the holidays one time, lasted three days. It's a combination of those not able to handle the workload and routes that overload even a good driver.
Exactly right Born Stellar
@@Born_StellarThey're all thieves as well. EVERY ONE OF THEM
Our business' primary door is a rolldown warehouse door, which is lowered all the time because the entire building is airconditioned. We have a note on our Amazon profile that instructs to "Please knock, we are here". Well, often drivers leave and the message from Amazon is "Unable to deliver, business closed". There's someone at the location 24 hours a day to received packages, but they often have to come back to redeliver because the initial driver would simply not knock on the door. This is the world we leave in 🙃
it's because a failed delivery looks better on the metrics the drivers are graded by.
it's exactly the sort of thing you get from a system run by the bean counters.
Some drivers may not speak or read English.
@@FadkinsDiet Being able to read simple English delivery instructions is a core part of the job.
They don't read delivery instructions. My mother is elderly and for her daily amusement she likes to leave treats for the delivery drivers and watch them on the security camera, lol. I live in a very rural area but FedEx and UPS are on point. When Amazon started making the deliveries I created instructions on my account... "please leave the package on the back porch. Help yourself to a snack. Feel free to turn around in the backyard so you don't have to back out into a street." They leave my package on the front steps, side steps, on my neighbors' steps. My mother stopped putting treats out. They do amazingly seem to pull into my backyard and turn around.
There was a time a few years ago when packages would show up at our door for someone a couple streets over, and their packages would show up at our door. Same street number, different street. It happened maybe 5 times. It has not happened in 3-4 years now. Thinking back, I am guessing it was one delivery driver who was reading challenged. We actually took the packages to our neighbors and our neighbors brought ours to us. I love my neighborhood.
I have all my stuff delivered to my local United States Post Office. Love them. Shout out to the Webster NC Post Office crew. Thanks for taking care of my mailing/shipping needs!
I think you've hit the nail on the head with the drivers-are-timed comment. I have even witnessed this behavior from the branded Amazon vans where they drive up to my door, never get out of the van or attempt delivery, then drive away. The Amazon emails immediately follow - always stating some untrue and often laughably impossible situation as to why the package could not be delivered. I am 100% convinced this happens so the driver's GPS locator reports to Amazon that the delivery was actually attempted, even when in reality it was not. Like you, it doesn't happen to me all the time, but I would say once every couple of months or so. Love your videos!
Years ago before security cameras were as common I installed one. Our local postman would mark unable to deliver packages and never even pull into the driveway. Had him on video doing this about 4 times. I live and work on a farm so I'm home 90% of the time. The guy just didn't want to pull in, and sit my package on the porch. I had things like time sensitive refrigerated cattle meds go bad after 3 failed attempts. I sent the videos to the post master and soon after we had a new post lady.
Unless it's something pressing I always try to make sure I'm on the porch around 10-10:30am when they normally show up. All they have to do is pull up and I get the package so they don't even have to get out of the car.
I used to work at a USPS that Amazon would drop pallets off with a semi truck. We had pallets that would come off the truck that were labeled for another city. I would tell them it is not ours and they would refuse to take it back stating time reasons. If you continued to argue they would get in their truck while arguing and just leave. Amazon is known for working their employees faster and faster to the point it is not humanely possible to work a faster speed then letting them go. Other places do this type of thing too. All USPS packages require a scan by end of day so you just see "business closed" and the reality is you are are house and they could not get all the packages done on time. With UPS and FEDEX it is "weather conditions".
I’ve had an Amazon package deliver to my neighbors house. Luckily I was able to tell by the picture which front door it was. When I walked over to get it I carried my ID with me, I was too scared someone would say I was steeling my own package. Ive also had food delivered to the wrong house many times. Once I stood on my porch and said, “if it’s for Tiffany, you’re at the wrong house!”
Our house is set-back from the road, sort of behind our neighbor's houses. The only property of ours that reaches the road is our driveway. Even so, I can't believe how many delivery people are oblivious to the giant, reflective #3 on our mailbox. They rely entirely on error-filled GPS maps instead of actually LOOKING for the address.
The funny thing is that Amazon helps maintain a very detailed map, but the vendors ignore it because the turn-by-turn doesn't have Google/Waze traffic estimates.
Steve deserves this for partnering with Amazon. Don't like it? Then stop doing business with them. Simple.
Doordash, Uber and Walmart transfer the address to Google maps in a way that often displays the wrong address and destination. It's ridiculous.
@@microcolonelthat's not true lol. You literally can't ignore Amazon's GPS. You cannot deliver without going through the navigation process. If you aren't by Amazon's GPS pin you can't go through the delivery process
"Furnace filters for my furnace" made me instantly think of "soup, for my family" the greatest piece of great verbal art ever greatly written.
I had one Amazon package that was reported delivered to my address -- in a zip code in a town to the north of my town, which town does NOT have a street of that name. The package never showed up. The worst part about Amazon is that when (not "if") something goes wrong, they make it impossible to contact a human being. I'm certain their corporate policy is to make it as difficult as possible to contact customer service in the hope you'll just go away.
We have started getting Amazon deliveries by Amazon drivers this year. The crazy thing I have seen is that when we have two or more items due to arrive, each item will be delivered by a different driver on the same day. I live in a rural area, and I don't know where the distribution center is located, but I suspect it is at least fifty miles away. I think to myself "they have to be losing their asses on delivery costs". They need to get better organized and do a better job of consolidating and dispatching orders.
The drivers are the ones losing their asses, most likely.
Some items come directly from 3rd party vendors, that might explain it.
Most truly rural delivery they just have a truck driver hand it to a 3rd party like USPS and call it a day. One of the offices I worked at was so rural safelite would not come up to my office to do car window repairs. Amazon did not attempt until customers kept complaining that their packages were not coming due to lack of carriers (we had no staff in that office because no one wanted to head that far out of the city and the area was too expensive to live in on a USPS salary). They attempted for 2 weeks and so many of their vehicles needed repair and they were sending 3 guys to do the work of 1 USPS person and still coming back with packages so they gave up quick.
LoGisTiCs aRe hARd.
Are you choosing the option for free delivery ship together? I get my stuff all in 1 box in about 5 days instead of multiple packages the next day.
I recently ordered 3 items and got 3 separate deliveries in the same day. Funny part is they all could have fit in any one of the boxes.
May have come from different distribution centres.
@@susanelizabeth2222 Exactly, not sure why some people can't easily figure this out.
Could be different buildings or different departments handle that type of item. AFE is normal large items Mix is small to med-large single items and there is also smart pack that's in the blue and white bubble wrap.
In my area, you can have your Amazon packages delivered into your garage. Either leave the garage door open or give them an access code.
If you filled out delivery directions, you're probably now set up for garage delivery.
My manager has had "Your item has been left in a safe place"... He checked his security camera, Item was placed "in the recycling bin".. He then sees on his security camera an hour later.. the bin men have came and emptied the bin in the big truck and drove away...
Yeah.. a "bin" is not a safe place "on bin collection day"
Order a very expensive video card and had it key delivered to my house. I love key delivery as it ensures they put it in the garage. However that day the driver instead of putting it out of the way of my car they stuck it right in the location where I would park my car. I get home and almost forgot it had been delivered but right at the last moment I opened my garage and bam saw it right there. Had to stop myself from running it over. Went in and updated the instructions to make sure it doesn’t happen again.
Had a delivery once to my home, where it was left at the "front desk." Front desk turned out to be behind a bush beside my neighbor's entry gate to their property. Plenty of times notices like "could not deliver, no one to sign etc." Even though, cameras show no one attempted to deliver, I was home all day, and no signature was even required. I too think that sometimes the drivers get behind schedule, whether UPS, FedEx or Amazon, and just make stuff up.
They do not get behind schedule. There simply is not a schedule. They get a truckload dumped on them and its up to them to do all the routing and planning...WHILE DRIVING.
Being an Amazon delivery driver is one of the worst and most stressful borderline impossible jobs ever. Respect for those that are able to do it successfully.
Absolutely agree
I'd have more respect if one hadn't destroyed part of my deck with his van.
@@nodak81 I hear ya. It’s a rough job. The drivers have almost impossible delivery quotas usually start at 4am and get home at 10-11pm. They will make mistakes like that when working through exhaustion. I did it some years ago after getting laid off a tech job. I’ve been an auto mechanic, construction worker, then moved to IT. Never expected amazon would be the most difficult job I’ve ever done. And for what it’s worth drivers are fired all the time usually for not meeting quota but of course also for damages line your deck. I’d be pissed too.
I took the job because I needed the money. Wouldn’t do it again.
Thanks to 60's engineering, my house has seven possible entrances. Each of the different services amazon uses to deliver places packages at a different entrance. Meaning any time I get a delivery, I have to walk around the outside of my house looking for the package. Some of these entrances are not easy to get to and yet they've left boxes there. I have a sign on my porch with a spot to put packages and maybe ten percent of the packages are put in that spot. Amazon has gotten much worse the last few years especially if the package will arrive at all. I had ordered a mouse a couple years back, first one was broken, sent it back, the replacement got lost in the mail according to their site, the last one that arrived was someone else's used mouse that was covered in skin. I sent that back and got a refund.
I’m response to you question “why does anyone need something deliveeed at 4 in the morning,” I recently did. Was leaving for a road trip at 9am the next morning and wanted a power brick to recharge my phone while at an event (lots of pictures drain the battery). Ordered it around 9 pm the night before and had it at 7am the next morning!
In this rare event it was a great benefit.
I ordered once through Ebay and it was delivered the same day and the driver was from Walmart.
One time, Walmart delivered a package to me, but the driver sent the confirmation picture to another customer. That customer came to my door demanding her delivery. I showed her the package wrapping with my name on it, but she was still difficult to convince. (Luckily, I hadn't thrown the wrapping out yet.) I try to avoid door deliveries whenever possible, because there often is some delivery problem with all the stores. IDK how these stores stay in business with all this confusion going on.
That’s called a drop shipment. I always check sizes and prices with Walmart and Home Depot so I’m not being ripped off.
Steve, I’ve had two packages delivered to my business that were supposed to go to a business 20 blocks south of me on named streets. I looked them up and called them to let them know that I had their package. They came and got it.
I have one even better ... my wife and I order wine by the case. It has to be signed for by UPS rules (over 21). Our regular delivery driver is someone we know well, and he is familiar with our "hobby". A case of wine weighs a bit, yes. Well... one day we were sitting at home in our living room when my wife got a notification and looked at me and said "UPS just said they attempted delivery and that we were not home". I checked the door ... yep. There was a slip on the door. WTF? Called UPS... reported it ... when the wine was finally delivered, our regular driver told us that on the day it was supposed to be delivered, he wasn't working, so it went to a guy who usually does the industrial area deliveries and not residential, and he doesn't like doing residential. So his solution? Walk up to the door, place a sticker, say you attempted delivery and no one was home. Amazing. Basically the guy is a lazy POS and should be fired for not doing his job. Or reprimanded for lying.
Months and months later we were waiting on wine again ... and I heard the truck pull up and the door open ... I walked out of the front door and along the front walkway ... the driver was the industrial guy, already halfway up our driveway, with a sticker in his hand. I said "you're not going to pull that shit this time" ... he looked at me and acted surprised, saying "oh! you're home!" ... I said, "yeah, and I was home last time, and the doorbell works". He went back to his truck and got the box of wine, acting like it was sooooooo hard.
I’m a USPS letter carrier. I can’t even begin to tell you the number of times I’ve picked up an Amazon package sitting at the wrong address and re delivered it to the correct address. Wrong streets, similar numbers. Happens all the time. So yeah, more often than not it will appear at the right house, once your letter carrier arrives. Ship USPS. I do remember finding an Amazon package laying in the middle of the road on the wrong street. I got it to the correct address before the next car ran it over.
I would agree if the USPS didn’t needlessly destroy a shirt of mine because I correctly filled out a change of address but a package I ordered was delayed by 2 months to my old address. So instead of completely the delivery, it was just sent to Kentucky to be destroyed apparently because of the package class.
(I understand why it happened it’s still just crazy to me)
@@Xwartu there’s been a lot of confusion lately regarding change of addresses. I think they switched the policy where now after you file your change of address you still have to come into the office and show ID before the COA goes into effect. This was never made clear to the public. The biggest problem we had as an organization came when Covid hit. Most of the senior people opted to retire from the service. Staffing nationwide was extremely poor. In response the office went on a massive hiring spree and I’m sad to say that most of the people that filled those jobs were woefully unqualified. I don’t want to blame everything on this “younger generation”………but. I’m sorry you had a bad experience with USPS. I hope we can do better to serve you in the future.
@@benniewalker312 I went in to the local PO which was just down the street to figure this all out, and they said since they knew I no longer lived there they couldn’t complete the delivery to an apartment complex (though I’ve verified with the complex twice they wouldn’t mind) at which I no longer lived, and they said they verified that with the COA, and also couldn’t return it due to the package class (which is fair but out of my control) but I’m very much surprised the answer to this then destroy it.
At the very least, it’s ironic on its face, because it’s a felony when I destroy someone else’s mail but a necessary outcome when the USPS decided to do it for me. (Intentionally hyperbolic, but that is what happened)
Admittedly this was all further complicated by DHL contracting USPS for delivery and then not notifying me of this, but the package seemingly was never available to be grabbed unless I met the courier (which I have met before, I lived there two years) and explained the situation.
I luckily ended up getting a new shipment, and was not questioned that the package was destroyed because of screenshots. But I do shudder at the thought of the waste and possible abuse that must be accruing through this aspect of the system.
And I know this is out of the lower level employee’s hands, I’m not saying anything here to say I know you could change it.
I would venture to say that you are the only one out of a thousand USPS carriers that would do that.
Amazon refuses to fix their broken Flex app even though they have some of the best computer scientists in the country yet they can't give drivers a functional app. There's zero accountability for the Amazon warehouse and drivers/DSPS are blamed for everything. Drivers quit at a high rate because nobody wants to deliver 250 stops (100 miles) in dangerous conditions for $15/hour. Amazon warehouse is full of felons and addicts and they can't even scan 99% of packages into the correct sort zones...
If amazon invested into a functional app and a custom delivery app. Fixed reported issues instead of denying they exist because they don't want shareholders to know their software is costing them money. If amazon fired warehouse managers for incompetence instead of it being the norm.
If amazon paid DSPS their bonuses instead of inventing bullshit metrics to scam them out of them.
Maybe these issues were properly addressed by Amazon it could be solved but these corporate hacks are to stupid to think long term...
My only complaint for Amazon is that in all the time I've used them, I could never rely on their deliverers to read the delivery instructions.
When I lived in an apartment complex, frequently items would be delivered to the leasing office and the people in the leasing office would be unable to find them when I went to collect them. So I put in the instructions: "DO NOT deliver to the leasing office! Deliver to my apartment."
It was about 50/50 whether or not they would. And I mean it happened so much with the office losing packages that I was convinced someone there was just stealing them. But then, out of nowhere, an item that I had ordered, which the leasing office had lost and I had to have replaced, over a YEAR prior turned up when I went to collect a different package. So maybe they really were just that incompetent.
But that's more about the staff at the leasing office than Amazon. Amazon's usually given me pretty good service.
They probably have an impaired reading ability or they wouldn’t be delivering packages for Amazon.
I had this happen to me as well. But fortunately my neighbor ordered a product as well that was delivered the same day. I received their package. I walked their package to their house and found my packages, at their house.
Thanks for the even/odd logic.
It blows me away to have a package delivered at 4:30AM.
Hi Steve, so I used to work for Amazon and the reason that there's a disconnect is because..... there's a disconnect. All of their programmers that work on the algorithm are stationed out of Washington State at Amazon headquarters and there is nobody literally nobody in the field who has any ability to modify the algorithm. There is now method to communicate issues about the the way that the routes are designed for delivery or anything else. It makes it a nightmare for delivery drivers, this is something that is currently one of the reasons that the unions are becoming more popular at Amazon locations. This is an issue that anybody who's ever driven for Amazon would love to change so you as a lawyer can help think about it!!! Because some times litigation is the only thing the corporate monster understands.
A few years ago I ordered an ukulele online and they sent it, not only to the wrong address... but to the wrong side of the freakin' state. I watched them do it on a delivery app throughout the day as it went further and further South on I-35 to South Texas. Immediately contacted them and got my money back after they _claimed_ to have delivered it to my address.
I was waiting on a computer and tracked it on the interstate going past my town. Unbeknownst to me, it was on its way to NYC where it got delivered to someone. It took many hours on the phone and several business days before they accepted that I didn't have the computer.
I lived in a gated community for about 6 weeks this Summer due to a temporary family situation. I receive frequent Amazon packages, and about 1/2 of the time, my deliveries were marked with a similar response - "unable to get into building" or "could not access gate." They'd show up a day or two later, but it was still frustrating. The thing is, the community gate was removed all Summer due to road maintenance, and the regular USPS mail was delivered every day just fine. After seeing your video, it's making sense why Amazon drivers were having so many "problems."
They probably didn't check the gate and didn't bother. If you go there 99 times and the gate is locked and coded... then the 1 time it is actually missing.
He doesn't know anything about Amazon Flex lol. Everything is dictated by the app. You have to go to the location Amazon says or you can't select "access issue." Something else was happening there and there's no way for you to tell what it was. Amazon customer service reps do not know what happened but they will agree that it was a bad terrible no good driver because it takes heat off of them. They take customer complaints and put them in our delivery notes: "Customer would like driver to deliver at 10am instead of 5pm" on an order that AMAZON SENT OUT at 6pm. Amazon sends me out on my 330-8am shift every single day with signature-required deliveries to business that open at 9am. Who gets blamed??
Their entire system is set up to eliminate driver variables and shift blame and risk from Amazon to drivers and other low agency workers. The things people write in the notes section are UNREAL. And it's almost always about stuff that is totally Amazon's fault or it's a totally unreasonable request that is unsafe for drivers
Amazon set this system up and accepts the failings of it because they save money. They know about the problems, they don't want to fix the problems, they don't care. It is an Amazon issue. They are exploiting vulnerable workers who have no other way to make money. Then we get to go out, do our jobs will and get berated by spoiled rotten customers anyway. My mileage deduction is equal to what I earn most days. I don't have benefits, sick pay, worker's comp. No one cares about that they just care about their sweatshop USB cable. Get a grip
@@isthattrue1083 I'm going to let you think about that... 1. It was gone all Summer, so that argument would only potentially fly the FIRST time. 2. The gate code is part of the delivery instructions. 3. They can see from the main road that the gate is not there. 4. They should still attempt delivery, as it's their JOB!
Edit: And the USPS, FedEx, and UPS never had any problems, so it's just Amazon excuses!
I found an Amazon box in the street in front of my house a few weeks ago. They told me to keep it or donate it. I considered it until I found a note inside saying happy birthday to the sender's grandkid. The destination was about 5 miles away. I drove it there myself because the kid needs his presents from grandma.
So now kid has 2
@@robervar1097 Probably, but at least he had 1 in time for his birthday.
The phrase, "independent contractor" is a dirty word because the company will screw you out if making any money by shifting their costs to the delivery driver.
Yes, Steve, I too have had several Amazon problems. On several occasions I have received a text telling me an item was delivered, and nothing was there. The item was always delivered the next day by USPS. With a little investigation I have developed a theory (only a theory, no proof) that for small items, Amazon drops off a 13:58 bunch of them off at the post office for them to complete the delivery, which doesn’t happen until the following day. But they notify you when the item has been dropped off at the post office. Also, I have had two packages delivered to my address by mistake. In each of these cases, however, the correct address was only a few houses away, so I corrected the delivery. And yes, one was across the street. I used to be surprised that there were people who did not know the even odd rule but I am no longer surprised as in this day and
The people who don't know the even/odd rule are new to the country. They come from a place where the numbers are all mixed up.
I was recently in China and told to meet someone at an address. I was walking down the very long street and the numbers were going down. I needed to get to a higher number so I turned around. Long story short I was going the right way initially. The numbers went down then back up! Took me about 30 minutes extra to get there....
Another interesting thing about odd and even numbers is odd and even flip when you cross from North addresses to South addresses (same for East and West).
Amazon prime used to be 2 day delivery and cost under $100 , last year prime was $150, packages taking about a week, had packages NOT even ship for nearly a week. Steve main issue in my area is USPS distribution center getting mail then redirecting it to the wrong side of the COUNTRY have had packages get sent to Florida, Alaska, Louisiana, Texas etc.. from the local USPS distribution center.
here in canada I just got a package the next day for the first time ever. used to claim one day shipping but would take 2+.
Yep. I ordered a bunch of stuff on Oct 5 (today is Oct 7) and I have things arriving on Monday, Oct 9, then the 10th, then the 11th. Of course, it is quite possible that one or more of those ETAs will be missed. Fingers-crossed. And to add salt to the wound (as it is going to hurt), next year they plan to jack us for $3 every month if we want to see the shows and movies without any bloody ads.
A large part of that price increase is because of the Video service they decided to include. They make way more by bundling and jacking up rates for everyone instead of only billing the people who want it.
@@bikeny You can thank the live sports they added for that price increase. I would be astonished if it didn't shoot up to $30+ within a few years.
I've had that happen to me as well. I ordered an item online, and it was shipped from Michigan and went to New York. Then it went from New York to Colorado. It added about a week to the delivery time.
Steve is such a stand-up guy that he used the word “confused” instead of the word “stupid “
it'dbe interesting to do a segment on whether the gig drivers are actually employees or not. amzn plays them up as contractors, but then demands employee like behavior from them
That's the issue with "Contractors" The laws about Minimum Wage and Employee protections protect "Employees", and Companies will argue up and down with TRILLIONS of Dollars, that HIRING someone though a "Contract" is somehow NOT an employee, but a "Contractor", and thus they have NO PROTECTION under the law. NONE at all. The second they sign the Contract, they are FORCED to obey the Contract, NO MATTER WHAT IT SAYS, or face heavy consequences if they do not obey. It is how they get around Worker Protection Laws, and Minimum Wage.
Honestly, I believe that the laws SHOULD be applied to them as well, cause even if it's only for as long as the contract stands, they ARE An employee during that time, doing the JOB that they were HIRED to do.
@@Jirodyne
the point here is that amazon hires companies as contractors (rather than individuals), but then dictates so much of their behavior that the relationship is arguably employment, and thus under those protections
One thing to do is to make sure all the major map services (Google, Apple, Waze, etc) show the right thing when you try to navigate to your own house. You can submit corrections to those companies if they have it slightly wrong. These independent drivers are probably using different mapping apps.
When Yahoo Maps started up, they had our address like a mile away from where it actually was (and having it located at one of my neighbor's homes). After noticing that, I never trusted their service. =)
Except it takes forever to get corrected if it ever does.
Amazon uses MapQuest. It has issues, often when I track Amazon deliveries when the driver is close the map doesn't even show the van on a road. In one particular area it shows the van on an old railroad bed that is 70 feet down a cliff from the road it's actually on.
I've corrected mine dozens of times. Every time any said service updates their system they revert back to the incorrect settings. Unless you know when they update you spend more time trying to track them all down and correcting them.
What does Ubereats use? They always deliver to the wrong side of a 10 foot fence.
I've seen our UPS driver running to leave packages. Seems to be a new corporate standard that the unions need to address. This is a dangerous practice as Domino's Pizza delivery once learned.
and a quality of life thing the government needs to squash. that's why we have government.
UPS is the source of most of my lost or delayed orders. The worse was on a holiday that I believe that the relief driver didn’t want to work. I get a notification of a failed delivery attempt, and shaked my head about it. The next day the regular delivery driver (nice guy) delivers it and I had him read the missed delivery notice. He shaked his head as well. The previous driver noted: nobody home, business closed, signature required.
I was home, this is a private residence on a residential street and I have a UPS account with the signature requirement disabled. The regular driver mentioned the “no signature required “ before I did.
I've personally never had this problem despite getting packages delivered home almost every day, but I gotta say I love how you reason through all the possibilities and the motivations of everyone involved. Most people are terrible at this even in situations where they are subject matter experts
Actually Steve, the quick deliveries are slightly cooler!
SSD (Sub-Same Day) FCs (Fulfilment Centers) are a different design of FC that stocks a much more limited set of goods that [Algorithm] has determined are in demand in that area. The facility design is such that goods come off the shelf, get packaged, and almost immediately thrown into a *FLEX* delivery vehicle. I don't beleive the SSD's operate normal vans at all. It's gig work so that Amazon can get such unpredictable volume handled, otherwise it would be part of the normal routes. I encourage everyone to please use Prime Day delivery wherever possible to combine your orders, it helps on many levels.
Time is 100% why the driver flagged it like that, and on some very high levels there might be an aggregated data score for "Abnormal Flags" but its highly unlikely that anyone would drill down into your specific case. If that driver continuously makes a ton of weird flags they *might* get booted.
I always know an Amazon package is going to go astray when it says it's out for delivery in this little town outside of Miami. I don't live anywhere near Miami!
More than once, and I am in Alabama!
Well, if you'd move to that little town outside of Miami, the drivers could find you and deliver your packages. . .
Only had one problem in recent memory and we order from Amazon all the time. A Roomba vacuum I'd ordered never showed up. It was one of their top-of-the-line models I'd bought because it was half-price on prime day. Wasn't too fussed, like you say, not a life or death issue. Finally talked to their chat line and told 'em I'd never received the item, had an immediate offer of refund but told them I'd really rather have the vac. Had it within three days. The other one never did show up. I guess somebody got a free vac.
I've met the regular Amazon driver, and the alternate driver, and they're super nice. They have zero issues delivering to my house. The guys who aren't regular drivers are the guys who delivered my stuff to houses that I don't recognize. In one notorious delivery, they delivered emergency lights during a raging snowstorm. These never showed up, and I had to wait the obligatory 2 days before I could put in a claim, under their belief that someone local might drop off the two huge boxes at my house. Several times, always on a Tuesday, my packages were delivered to my neighbor's house. The neighbor and I have been feuding for 8 years. I found the packages the following day, soaking wet and laying next to the property line.
I have had a package delivered from another address to my door and my package was on their door. The delivery driver had switched them perfectly it was an awesome suprise.
I absolutely "love" when I have Amazon packages that say out for delivery but then they purposely get delayed so they can hold it and deliver it with a separate shipment two days later. Happens to me all of the time
Much worse than delayed packages is when Amazon shipping department puts fragile items in a box with no protection at all. I once had a crystal bowl and a cast iron pan put in the same box, a box far too large (not that a smaller box would have helped) and no packing material. They are notorious for terrible shipping and I was banned from the "Amazon community" feature for life for commenting on someone else's Amazon review about how bad their packers are - I blamed management because the packers would meet expectations had management set higher expectations. Their shipping management, apparently, didn't like my comment and, as a result, many years worth of valuable review comments that I had posted, comments valuable to both Amazon and their customers, were deleted and I was banned for life from any additional "Amazon Community" functionality.
@@charlesreid9337 surprised you were able to take your hands off Bezo's member long enough to type that.
I got the notification to watch the driver because he was 2 stops away. Watched him get on the highway and drive to the other end of the city, where it was then marked "undeliverable." I provided the Amazon support rep screenshots showing the driver 1 block from my house and then driving the wrong way down a one way road before getting on the highway. They refunded me and gave me a month of Prime (useless when this is the quality you expect)
@@adanufgail Quality service!!! I've had it happen 10+ times where my package says out for delivery with promised next day delivery, then " mysteriously" it gets delayed but then show up in the same box with items I ordered days later. If Amazon needs to cut down on shipping costs just come out and say it, being lied to is the part that irks me.
@@dalepres1 I know someone that works at Amazon warehouse, I was told literally none of the employees care about damages, only hitting quota.
I like black licorice. Not a lot of people do, and that is OK. Occasionally my wife will buy me some licorice All Sorts. A couple of times they are stale (hard and tasteless). I was looking through the All Sorts sellers and checking the reviews. Every seller had complaints of people getting hard, stale licorice. It came to me. Amazon is not rotating their stock. They send out from the top of the pile and when they replenish that pile, it does on top. The bottom doesn't get used until it is stale.
They aren't really geared up to deal with perishables.
@@nicholasvinen With respect, they sell a lot of merchandise with expiration dates. They should be.
Please, please, please, everyone make sure your house number is colors that contrast where it is mounted, large, not stylized or letters. Not obscured by vegetation or holiday decorations. Basically can be easily read while driving by at the speed limit. That said, yes there are some careless delivery drivers (usually small, private companies) that pay per package, so little incentive to search around when instructions or directions given by delivery apps they use are inaccurate. It's a tough gig being a 'Porch Santa' (opposite of pirate). They will love you and bend over backwards for you if you leave out snacks and drinks/water them. By no means expected, but gratefully accepted by essential workers who rarely have a chance to stop for meals. Better luck on receiving your orders!
I was amazed that I once received a box containing a LARGE appliance, very heavy, on my front porch. Our address is very clearly visible on our house and mailbox, and the package address was for a house a block away, also clearly marked. I went to the address to find the homeowner on his phone, arguing with the delivery company that he didn’t receive his package, while the company insisted it had been delivered. The poor man, who was late middle-aged, had to somehow wrestle the large package into his pickup truck-I helped, but I’m no spring chicken either-and get it to his house and unload it by himself. All because the delivery person was careless and in a hurry. 🙄
I deliver for Amazon as a gig worker. The biggest frustration is that people don’t have clear numbers on their houses. I look all over and can’t find the numbers. Also, the driver probably just stole your stuff. This happens all the time. I know a guy who just marks stuff as damaged and takes it. Amazon has tired to fire him but he keeps appealing.
That's an internal problem, and frankly, what you're saying doesn't wash. Amazon can fire whoever they can tie to theft or other malfeasance. Also, GPS will get a driver right to a block of no more than 4 houses. If they can't be bothered to determine the correct address on foot from there, then they should seek another line of work.
I've never had a package stolen. The few issues I've had with Amazon were all sorted out quickly.
@@joesterling4299 I mainly deliver for Whole Foods so it’s groceries. I am telling you, this guy will report stuff damaged so that he doesn’t have to deliver and then just takes the stuff home. I would report him but he seems somewhat unstable to begin with. He was fired and he then he kept harassing Amazon until they let him back on.
What I love about Prime Delivery: they tell me they can't deliver to my PO box, so I give them my physical address and they deliver it to the post office which is an Amazon drop off location. The same as my PO box. I'm in a small town in Canada. Or UPS, FedEx, etc deliver it to my neighbor because we share a driveway.
I had a bank that wouldn't accept a po box, so i gave them the physical address to the post office and put my box number as an apartment number. Got every letter from them in my po box with no issues lol
Make sure your house number is clearly and visibly marked.
Exactly the same. Exactly.
Same with stuff coming from Fedex or UPS, though they've always been shit, so I try not to order from any company that uses UPS. In fact, I tell them to either use another company, or don't bother.
Somebody said that Amazon and the other delivery drivers use the Post Office to drop stuff off, and was roundly criticized, but in mine, and many others here in "Flyover Country," he was absolutely correct.
@@sspradley11 That's not the problem. They never even try. FedEx, UPS, Amazon, none of them will even attempt to deliver, unless it's a large package. Anything mailbox size, they go VFR direct to the Post Office.
Now, if it's a large enough package, most of the time, they'll bring it to my door. Some vendors won't deliver to my house, so I have to give them the address of my cousin, or someone I know in a nearby area, but yeah.
In my part of Orlando, we don’t see private individuals delivering except at Christmastime. The deliverer is a young woman in a golf cart towing a cart. She’s terrific and, unlike official Amazon drivers, never gets the delivery wrong. Santa loves her.
We had an Amazon driver that was putting packages in front of houses, taking the picture, and then taking the package back. He didn’t realize I had a camera on my garage that caught the entire thing on my neighbors porch.
I received food orders for four strangers in the past six months. I tried to chase up the delivery service the first couple of times but they're not geared to correcting mistakes. When it happens now I just think "Free lunch!"
Google 'California Mystery Enema', that's a stroy about an unexpected delivery.
Send them here!! I live alone and am "Domestically Challenged" by disability.
I live in south western NY about an hour and a half from the Amazon warehouse. I made an order that was set to be delivered by the USPS. When I tracked the order it started in Lockport NY then to Connecticut, back to Lockport where it was then picked up by the USPS and taken to Buffalo (about 30 miles). It was then sent to my local Post Office for delivery. This process took about four or five days when it could have easily been a next day delivery.
That's why the USPS LOSES money every year, they are very inefficient.
@@stevef68 The USPS did not take possession of the package until it returned from its trip to Connecticut.
@@stevef68 I just left the USPS after 30 years. The myth the Postal Service loses money every year is just that, a myth. Look up PAEA (Postal Accountability & Enhancement Act). The 2006 law that screwed the USPS for over a decade and a half.
Thankfully, we only get deliveries mostly with Amazon Prime Vans and sometimes USPS or UPS. We live in an Urban area (North Palm Beach, FL).
I’ve found the exact same thing where the same day car drivers can’t find me, but the vans can.
I have had the same issue with Amazon delivery. For years I could have stuff delivered from Amazon to my work address. UPS, Fedex, and USPS had no issues delivering. Our building has kind of a weird numbering system. We are in the basement and the number is 001. Now because the business name is clearly on the package and there is clear signage it doesn't seem that hard to me. After the first failed delivery I did the same thing you did and wrote clear instructions for future delivers telling them which door to go into and where to leave the package. Well the very next delivery they screwed it up again. Just leaving it at the back door is not acceptable in a building with that much foot traffic. It is just amazing that no one walked off with our stuff. We are a computer company and often have expensive electronics delivered so it would be a windfall for any crooks to walk off with our packages. So yes I really feel this one as I have had a ton of issues too. Maybe pushing your employees to do the impossible and not paying them enough is a bad idea if you want happy customers. So I place this blame directly on Amazon.
Tell me you've never delivered packages without telling me you never delivered packages. (or anything and work at one location everyday)
Oh absolutely. The drivers need enough time to do the job without undue pressure. (Where I used to work all of our office supplies were delivered by a private delivery company, and I was the one that received them. The driver would kick boxes across the lobby, breaking the items inside the boxes. Every time it happened, I reported it to the supplier. Eventually they changed delivery services and no more broken items.)
Once Amazon started using "their own" drivers (i.e. cheap contractors with "Prime"-branded vans), I started noticing issues, including Prime drivers blocking our driveway making it hard to turn off of the highish speed road that's risky to stop on.
I saw them parked in the road lol and their a video on youtube of a drunk amazon driver
Didn't get into the building, but still alive. Should be thankful.
I drive for Amazon as my day job. As far as early morning deliveries, I have no clue, because I have set hours, but I do have to say, the place we put the package is determined by the app. I'll give you an example that I encountered yesterday. The customers driveway was like half a mile long, and their instructions said to deliver them to the green box at the beginning of the driveway. The GPS pin that I have to be close enough to in order to make my delivery, was at the end.
The procedure is to call driver support and make the delivery per the instructions, but not everyone follows the proper way.
Also, the GPS will tell me I'm in the right spot all the time and let me deliver to the wrong spot because I'm relying on the GPS pin, and my GPS location is wrong.
I understand how frustrating it can be for delivery drivers to not follow simple delivery instructions. I door dashed for a while, and I greatly appreciated any details to help me find their location. Some people needed to give additional information but don't. I always give clear and simple delivery instructions for my deliveries, but I know some drivers don't even read them. They'll drive all the way through my entire apartment complex before finding my building.
I've found that generally, the drivers smart enough to bother reading the directions are also smart enough not to need them, and vice versa.
This happens to me more often than I care to think about, it really gets me when I pay extra for same day or next day and I get that picture that is not my Front Door. I tell Amazon It's not my job to go look for the Package that they were supposed to deliver to me, not somewhere else and demand a refund and/or replacement.
I live in a house with acerage, in the country, with wide open front yard (no fencing) and clearly marked house number.
The house is about 150 feet from the road, clear visibility.
When Amazon started this private car delivery service, I recieved a notice my package couldn't be delivered because the address was blocked or unreachable.
Second time i got a notification my package was delivered but no photo because it was "handed to resident".
There was no package and I had empty hands...
I found the package in the ditch next to my mailbox..
Another time it was raining and my package was marked undeliverable because of blocked or unreachable address.
The driver simply drove by my house and didn't want to get wet.
Thankfully those types of shenanigans have mostly dropped off lately.
I'd give this 10 thumbs up if I could. Amazon has delivered a recliner to my neighbor. (thanks for that.) They also delivered a camera lens to my neighbor. (thanks for that too.) They do have a consistency problem. Your observation about drivers giving up if something slows them down resonates with me. I got those different orders by the way when I did what you did and walked to the neighbor's house. There HAVE been times when something has been claimed as "delivered" when, 'no, its not at the neighbor's house either.' Its been a while I believe, but something else Amazon has done is drop things off at a local location instead of my house. That's happened at least twice. That prompted me to stay on the phone for more than an hour each time to Amazon to make them understand that was not acceptable. (I have actually spoken with the local person responsible for managing people making deliveries, which actually has been helpful. The person had the ability to make the GPS delivery point more accurate.) I have asked Amazon to send out their delivery driver again to fix their mistake. They've opted generally to send out a new order, making an overnight package days late. I know. Sometimes Amazon has "it" when the local stores don't. I know.
The very same thing happened to me when I sent for a new (used) phone - delivered to a white house with a tree out front, but not ours. I didn't even recognize the house, and we live in a small town (less than 1,000). You can imagine my relief when three teenage boys showed up at my door with my phone! They were shocked when I told them what was in the package and thrilled when I gave each of them a bag of grapes (I had just returned from the store.)
Hey, for a tasty bag of grapes, I'd be willing to deliver to a neighbor, too! Mmm.. now I want some! ^_^
Steve's feelings are congruent with his frustration levels
I had a delivery marked "left on front porch of residence." Knowing that my property is completely surrounded by a 6 foot fence with a locked gate, I called my neighbor and asked them to quickly go to my gate and see if they see a package. Sure enough, they TIED IT TO THE GATE LATCH. Anyone could have driven by and snatched that package. As it was, it was a 100 dollar Ridge wallet.
The second instance was my parents had me order them something. I showed as delivered. They said it's not here. We called and they told us to "look around for it." Ok, it's NOT here. They said "Well it shows as delivered." We were about to file a legal case against them when 3 days later someone in the neighborhood brings us our package. It was delivered 2 streets over, same house number, wrong street.
I almost lost a $1100 iPad that was delivered to the wrong building. Fortunately, a photo of the front door was included in the delivery notification. We live in an apartment complex where the buildings are secured and front doors face an interior hall. We were able to locate it before the resident brought it in. It’s unlikely that the item would’ve been returned to us had we waited. I called the carrier and complained but never heard from the supervisor that was promised to call.