Discover What’s New: ServiceNow Xanadu Release - Retail Service Management & Retail Operations

Today, more than ever before, retailers face razor-thin margins where every opportunity to optimize counts. Managing retail store operations and ensuring exceptional customer experiences can be both time-consuming and costly. ServiceNow’s new retail industry solutions, Retail Service Management (RSM) and Retail Operations (RO), elevate your retail experience by empowering store associates, delivering exceptional customer service, and providing end-to-end visibility from headquarters to the store level. The new Retail Data Model and Retail Case capabilities now available in RSM and RO provide the foundation for store support and operational use cases. Get started by learning how to set up your retail store hierarchy and use the new retail case. Watch Retail product managers, Anita Chiang and Rahul Jain, to learn more about: Key challenges and pain points for retailers that Retail Service Management and Retail Operations can help solve.