Tech Support Stories - That's the WRONG laptop!

Поделиться
HTML-код
  • Опубликовано: 23 дек 2024

Комментарии •

  • @merlinathrawes746
    @merlinathrawes746 2 месяца назад +6

    Scales story: Another company stumbling over dollars to save pennies.
    Wrong laptop story: You would think an attorney would want to get all the facts before offering an opinion.

  • @BWGPEI
    @BWGPEI 2 месяца назад +4

    As a retired Technical Support guy with network infrastructure training, I do love these stories.

  • @lb34mwr
    @lb34mwr 2 месяца назад +12

    The problem with the old production machines is that it can cost millions to upgrade a pc. You can't just upgrade the pc Sadly, you have to upgrade everything the pc controls as well.

  • @patrickbuick5459
    @patrickbuick5459 2 месяца назад +6

    Oh that clearing out 20 years of clutter... I am in the midst of that as well. I feel you!

  • @Game_Blox9999
    @Game_Blox9999 2 месяца назад +9

    IIRC, phantom power _does_ cause a degrade in quality with dynamic mics. My suggestion would be to always check the equipment to make sure phantom power isn't accidentally being sent.

    • @HostileTakeover2
      @HostileTakeover2 2 месяца назад +2

      And some of those mics require an amplifier of some kind. Sometimes you can get around it by overboosting the input levels but quality drops off significantly.

  • @Apismeliffera
    @Apismeliffera 2 месяца назад +2

    A dynamic microphone is basically a tiny speaker, but the parts are physically much smaller and lighter so the microphone will respond well across a wide range of frequencies. A speaker is meant to project sound when a strong audio signal is applied to it. A dynamic microphone responds to environmental sound, like your voice, and converts some of that sound energy to an electrical signal. If your sending power to a dynamic microphone your either pushing the diaphragm in the microphone forward out of it's neutral position, or pushing it backwards out of its neutral position depending on the polarity of the applied DC power. That reduces the sensitivity of the microphone. The sensitivity reduction will be most apparent at low frequencies, not so much at higher frequencies. That will give you a tinny sound. You may have also noticed that you needed to turn the microphone volume up higher than normal.

    • @Uncle_Jon
      @Uncle_Jon  2 месяца назад +1

      Yep! That seemed to be the issue! I tested it today. Crazy that I couldn't think of that the other day...lol

  • @patrickbuick5459
    @patrickbuick5459 2 месяца назад +3

    OMG... the stupid lawyers... yes, I dealt with one of those doing IT, forced into an area that wasn't in my wheelhouse by what I thought was a friend. Boy, was I wrong.

  • @paulwinstone4825
    @paulwinstone4825 2 месяца назад +1

    Most businesses stick to replacing hardware before the end of warranty now. I've worked somewhere though that when short of money had desktop computers that didn't work too well and we struggled for a year or two to get them all replaced.

  • @michaellunney2737
    @michaellunney2737 Месяц назад +1

    About building PC's: My first build was an AMD DX2 40. 80MB HDD and almost nothing else. And the OS? MS- DOS 4, with the wonderful new DOS shell! That was December 1989.

  • @karintippett753
    @karintippett753 2 месяца назад +2

    My previous employer (2023) who was a leader in their industry with sales around 70m a year... my computer was running a i5 2600K processor with 8gb of ram. Barely ran Solidworks.

  • @stinchjack
    @stinchjack Месяц назад +1

    Macs are like going the the shops and finding everything is in a different place and everyone speaks French...

  • @ThomasKent1346
    @ThomasKent1346 2 месяца назад +1

    Re: "butt kissing in a small town".
    I live in a small town in Montana.There are a few families here that have been "movers and shakers" in this town since Christ was a Corporal!

  • @jdsetter
    @jdsetter 2 месяца назад +1

    I had Mr Lawyer Dude drop in a "work" laptop that he admitted he had actually given to his son to use. Was not working, and when i opened it up it was full of dried milk, or coffee or tea. Informed customer it would not be a warranty job. Lawyer dude went off his head claiming he had never spilt anything and claimed I was lying and had spilt it myself. Totally ridiculous claim, if i had done it ( i didn't even drink any milk based products in the workshop), if I had done it I would have just fixed it and never told him. Why would I upset a customer for no reason? Not the last time customers pulled that either. Another one did not like the same diagnosis and took it back to the manufacturers head workshop. Manager called me up to tell me customer had said I had done it, and he was angry with me. I pointed out she could have just have said that HIS techs had done it. He started getting angry, "how dare you accuse us of doing that". "Haven't you just accused me of the same? Don't you think if I had done it I would have just fixed the damn thing?" Managed to calm him down, but what a dick. Later I went to work for him... yep, he really was a dick, i used to listen to him flat out lie to customers all day long. A-hole.

  • @musclesmouse
    @musclesmouse 2 месяца назад +1

    I don't like having printers on wifi too. Too many problems to troubleshoot over the phone. My wife has a portable wifi device and sometimes leaves it on. Her laptop connects to it instead of the home or work wifi. She complains all the time that she can not print. I have told her many times to make sure she is connected to the same wifi that the printer is on.
    DOS to Windows 11, I have stayed on the older OS until I am forced to upgrade. I'm looking into virtualization to deal with these new software.

    • @ThomasKent1346
      @ThomasKent1346 2 месяца назад +1

      Windows 10 reaches EOS (End Of Support) on October 14, 2025.
      Windows TWELVE will be released in July to October 2025. The good news is that it's a free upgrade from Win11.
      Oh, by the way, The end of support dates for different versions of Windows 11 are as follows:
      Windows 11, version 21H2: End of life on October 10, 2023
      Windows 11, version 22H2: End of updates on October 8, 2024
      Windows 11, version 23H2: End of support on November 11, 2025
      Windows 11, version 24H2: End of support on October 13, 2026
      Microsoft typically ends support for a Windows version 24-36 months after a major feature update is released.

  • @robo08ify
    @robo08ify 2 месяца назад +1

    Try cleaning out 42 years of clutter from the house (attic and cellar) and an 18x22 foot shed.

  • @Kualinar
    @Kualinar 2 месяца назад +1

    Clutter in a room do a LOT when it come to reducing reverberation and echos. Uneven surfaces and sound absorbing surfaces are not good at reflecting sounds.
    Late ix CPUs are NOT socket compatible with early ix CPUs. For a starter : They don't have the same number of pins. That's NOT new. With the original PENTIUM CPU, the MMX version was NOT compatible with pre-MMX motherboards, despite both using the same socket.
    Then, there is the RAM. You just can't fit DDR3 into a DDR4 or DDR5 slot.

  • @jamesharmon4994
    @jamesharmon4994 2 месяца назад +1

    I've been following computer parts for about as long as there's been computer parts. Generally speaking, a motherboard changes CPU sockets about every 3-5 years. Since most computers remain working for longer than this, paying extra for an "upgradeable" motherboard is usually pointless.

    • @melkiorwiseman5234
      @melkiorwiseman5234 2 месяца назад +1

      It's more than just hardware which can be incompatible. I was putting together my own system from parts obtained from a single local source (a computer sales and repairs business) but could not get the thing to boot up after assembly.
      After the shop looked at it, they discovered that although the motherboard was advertised as "compatible" with the CPU which I'd chosen, it turned out that the firmware/BIOS was NOT compatible by default, and needed to be re-flashed with a newer version before the system would work. iirc, the shop was good enough to do this for me without cost, since it was their error and not mine (they'd said outright that the parts would work together). I still shop there on occasion, since they support what they sell.

    • @jamesharmon4994
      @jamesharmon4994 2 месяца назад +1

      @melkiorwiseman5234 Wow. This is yet another reason not to get an "upgradeable" motherboard. I can understand the confusion, it seems manufacturers are as vague as they can possibly be in order to make a sale.

    • @melkiorwiseman5234
      @melkiorwiseman5234 2 месяца назад

      ​@@jamesharmon4994 It's possible to re-flash an EEPROM yourself, but you first need to have a compatible CPU so you can boot the computer in the first place, unless the EEPROM is removable and you have a programmer. Not many people would be able to do that at home, though.
      One Upon A Time (many long years ago), a sibling wanted to upgrade to a larger HDD but it turned out that her computer's BIOS was not compatible with the size of drive she wanted to use. I found an upgrade to the BIOS, downloaded it and ran the software to flash it into the BIOS EEPROM, and it worked. But that was on an already-working system and didn't require any extra hardware.

  • @nakishodoglitterfox
    @nakishodoglitterfox 2 месяца назад +1

    Thank you for the vid.

  • @PerryMurray-e8y
    @PerryMurray-e8y 2 месяца назад +1

    A few years ago I had a friend that put out a news letter for her church Thay had been using windows 3,1 salesman was trying to get them to buy windows 7 she Sayed everyone new there system and could repair it and didn't need new system salesman tried for over a year to get them to upgrade as far as I know there still using it.

  • @KaiHenningsen
    @KaiHenningsen 2 месяца назад +1

    As for attorneys, I think I currently like the one who brews hot sauce and has endless streams on YT.

  • @MLPMaverick89
    @MLPMaverick89 2 месяца назад +3

    I've worked with people that manage S A P systems and they take offence when it's called sap (as in how you were pronouncing it). They would be quick to say each letter separately.

  • @badnewsBH
    @badnewsBH 2 месяца назад +3

    Old hardware doesn't get replaced in time because people are being cheap fools.

    • @uzimmermann
      @uzimmermann 2 месяца назад

      It works .. why change it ... we don't have money for that ..

  • @drazel1
    @drazel1 2 месяца назад +1

    I’m sure someone has said this but USB audio equipment usually hate hubs. Try to have your mic plugged directly into the pc. Might give you some more time to decide what you want if you make Abe scream as loud as I do.

  • @rachelmarcheterre
    @rachelmarcheterre 2 месяца назад +2

    Good morning uncle Jon! 😊

  • @Jourell1
    @Jourell1 2 месяца назад +2

    "My brain just doesn't work well with Mac" hmmm so its a software error

    • @Uncle_Jon
      @Uncle_Jon  2 месяца назад +1

      Definitely a compatibility issue 🤣

  • @TheBlindPhotographer
    @TheBlindPhotographer 2 месяца назад +2

    I'm still using the first and only cell phone I've owned. It's a Galaxy S7 I got as a gift in 2016

  • @robertheinrich2994
    @robertheinrich2994 2 месяца назад +1

    well, I'm running with used gamer PCs or laptops. they are great, good specs, fairly cheap, and because of soon to be win 10 compatibility issues, I decided to drop windows entirely. essentially, linux is giving me less headache, which is weird.
    oh, and buying second hand is very green too. I'm extending the use of devices, that others would have discarded. linux runs smoother on older hardware, the driver issues are resolved, it's lighter on the system, etc.
    there are of course some problems, adobe is one of them (for others), but I assume that to be resolved when linux breaks beyond 10% of market share.

  • @Paul_Maynard
    @Paul_Maynard 2 месяца назад +1

    Not being an early adopter of new tech is a good thing. Don't pay to be a beta tester. Leave that to people who want to gamble their money away.

  • @emgreenenyc
    @emgreenenyc 2 месяца назад +1

    Fyi once wireless printing is setup change settings to fixed local ip if printer and or dhcp server is restarted printer ip may might change & you will no longer be able to print

  • @TheBntimmins
    @TheBntimmins 2 месяца назад +1

    My thoughts on the company that mixes raw materials: I'm thinking toner for copy machines. The major players have sites world wide.

  • @camwyn256
    @camwyn256 2 месяца назад +1

    I got your beard oil in the mail today. Looking forward to trying it after work

    • @Uncle_Jon
      @Uncle_Jon  2 месяца назад

      Awesome! I hope you like it!

  • @TheBlindPhotographer
    @TheBlindPhotographer 2 месяца назад +1

    ❤Yay! New upload.

  • @AidenOcelot
    @AidenOcelot 2 месяца назад +1

    I don't hear more of an echo but I think I can hear your chair squeaking?

    • @Uncle_Jon
      @Uncle_Jon  2 месяца назад +1

      Yep. I can't have a quiet chair in this house🤣 And I move way too much when recording...lol

  • @kman7222
    @kman7222 2 месяца назад +1

    Nice new video

  • @randycarter2001
    @randycarter2001 2 месяца назад +1

    Don't tell me about computer upgrades. The Win11 test program reports my CPU is incompatible. None of the recommended CPU's will fit my motherboard. So to run Win11 I have to replace both my MB and CPU aka build a whole new computer.

  • @michaelterrell
    @michaelterrell 2 месяца назад +2

    NASA was styl using the lae '50, early '60s IBM mainframes to scheedule lauches. They wanted to replace them, but the software wold hae required millions of kines of code to be rewriten for the current ggeneraton, so they were looking for spare parts into the late '80s.
    A Steel mill in SW Ohi built the firs computer controlled hotstip . Westnghouse buit the computer, and a few dozen were built. Then Westinghouse lefy the compter business. The steel mill finally scrapped the system in 1987, after it was the only remaing system that still ran. It had a 40" 5MB hrd drive that sed a 2 HP motor to spin the disk. You couldn't access the drive for a full five minutes, to prevent data corruption. A friend was wrking there when it was finally replaced, and I got part of the power control system. The techs hated it, but there replacment required major changes to the entire hot strip, so it was in place and switched over during scheduled shutdown for maintence.

    • @Uncle_Jon
      @Uncle_Jon  2 месяца назад +1

      Wow. That's crazy how long that system lasted!

    • @michaelterrell
      @michaelterrell 2 месяца назад +1

      @@Uncle_Jon Both ran over 25 years, because of having to design and build new hardware, then write the software. I'm pretty sure that steel mill had worked several years to design and build their new hardware, and run extensive tests before the changeover. No steel left that plant without a working ststem, because the plant wasn't designed for manual opperation. hink about temperature control, tracking which alloy was in each pig, and controoling thousands o HP ov very large three phase motors, without it.
      Microdyne was stil using a Windows 2.0 based test system when I was laid off. There was no source code, and the test software woudn't run n newere versions of Windows.
      A Lake Couty reaio station was still running a very early automation sytem that was about 20 years old. Their engineer was in a panic, until I pulled out a box wit over a dozen motherboards that were compatible. The county had upgraded a bunch of computers, and included them in an auction I paid %10 for te entire box. I repaired that system, then gave the station the other , untested boards.

  • @davidholdren967
    @davidholdren967 2 месяца назад +3

    SAP is pronounced S A P (as the independent letters)

  • @bobparks119
    @bobparks119 2 месяца назад +1

    👍