Michael O'Leary - the antichrist of customer experience. Or is he?
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- Опубликовано: 29 янв 2017
- Paul Simms, Chairman of eyeforpharma explaining why Michael O'Leary, CEO of Ryanair is the antichrist of customer experience.
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I fly Ryanair all time and only had one delay
If you go by their rules you don't have an issue. Never had an issue with their staff who were always very curtious. Ryanair is one of the most successful Airlines with the most upto date fleet you can get and another 200 aircraft on order. Plus their prices beat most Airlines.
Nobody is forced to use Ryanair. There are other airlines.
Unlike before when state owned airlines had a monopoly. In the 1980s Aer Lingus charged £IR200(€222euros) to fly from Dublin to London. Now flights start at 9.99 euros.
"The problem with Ryanair is that actually, this worked". Well, that's your problem. I had a great customer experience and agree with what the CEO says. If you forgot to print your boarding pass, then it's your fault.
Also, if you don't like cheap flights and prefer a much more costly company, you can go for it!
Flown Ryan Air loads of time and barely ever had issues. Some of the charges are stupid, but the base price is usually good.
Michael is beyond ridicule. Great people are.
I travel Ryanair 6 times a year and apart from to odd delay I've had no problems