🛑 HUGE Changes To Disability Access Service (DAS) in Walt Disney World & Disneyland Resort
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- Опубликовано: 11 сен 2024
- Beginning May 20 at Walt Disney World and June 18 at Disneyland Resort, Disney Parks are making huge changes to their Disability Access Service. What is the Disability Access Service? Who qualifies for DAS? What are these changes and how will they impact guests with disabilities? Join us live to discuss the changes.
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Re, I've been in touch with WDW. Some physical disabilities are still included - it's many of the disabilities like generalised anxiety and anyone who can use a wheelchair to accommodate themselves have been removed, but they're still taking it on a case by case basis. I have a physical disability and have been approved (have used DAS in the past as well). I do believe going down the line of Universal would be easier for those of us who genuinely qualify.
My daughter has downs and struggles waiting. It used to be going to attractions and getting a time to come back. And at time able to get on attraction. Yes, I totally agree on proof of disability
To be honest, I think they should just do what Universal does and go down the accessible card route. I've chatted with people who applied for an IBCCES card and they said that the process took no more than 10 mins with a doctor's note providing information related to the accommodations they were requesting
It would make sense x
Six Flags is getting sued right now because of the accessible card.
@@peacehappyb237 anyone can get sued but doesn't mean they will win.
In regards to leaving the queue, in 2022 I was in queue for Mickey and Minnie's Runaway Railway. Feeling increasingly unwell I started to look for an exit and somehow ended up going through a door that went backstage. I rushed back in then we were almost at the front and a cast member saw me and asked if I was OK. I told her I needed to get out quickly, then when I added "I'm going to throw up" I've never seen anyone help me out so fast!! And in Universal on Minions I had to get out in that section where you're all crammed in lines with bars on either side. They were so nice, they showed me out promptly (I was green in the face and sweating) then they gave me a card and told me to return to that door once I'd dealt with the issue and let me straight back in to the front of the queue. Both parks definitely accommodate well.
It's always been for neurodivergent disabilities... we went in 2017 and I wasn't eligible for physical disabilities I was told to use a wheelchair.
It’s not only for neurodivergence though. There are a millions reasons between autism and mobility issues for a person to not be able to wait in a line
@@libsybum3591 Disney says people can wait in queue while sitting in scooters and wheelchairs. It was always intended for neurodivergent disabilities. If you can wait at the doctors' office, in line at grocery store, etc., then you can wait in line at Disneyland. For rides with narrow queues, they do offer a return time back for certain rides at Disneyland.
A cast member in guest services told me that Disney isn't handling this anymore. They have paired with an outside company.
Another idea, limit the amount of days per year that you can use the pass. Visit without it as you wish the rest of the year.
I returned from Florida this week and spent an hour inside guest services at Universal last week purchasing our new annual passes and during that hour period there must have been 6 or 7 families come in to try and get disability passes and the majority of them didn’t have any supporting documents at all and were simply saying they had this issue or that issue but offered no way of proving this , universal seemed extremely sympathetic and still gave all these people passes and simply said make sure you bring proof next time you visit , I assume Disney get this issue as well and it must be exceptionally hard to police this to ensure that only genuine disabilities are catered for so having seen this first hand I can see why a major park would want to make the criteria more specific and less open to
Interpretation.
In the US, it is illegal to ask. You have to take their word for it. A lot of people take advantage of that. I think what the UK does is smart. A third party can vett and it will make it easy for disney and the guest.
It is legal to ask in the states. It is not a HIPA violation. You are self disclosing your medical issues.
In the UK you apply for an access card or DLA and they award a disability card if you're eligible with lots if evidence. So eg. In disneyland paris you just show your disability card. They don't need to know what's wrong with you
I know at Disneyland Resort you will be able to still apply for DAS but it will be in the old ticket booths just outside of the parks. I also think that the party of 4 situation is if all the party are immediate family members then it can still be up to six, I think they treat each case individually. I also read it as though it’s DAS member + 3 anyway so if all three kiddos had DAS then you’d all be okay in the same party still, I think? But yes absolutely more clarification is needed, especially for those with physical disabilities. They really should ask people for proof just like Universal/DLP/basically every UK theme park. We’re going to Universal Studios Hollywood soon and applying for the pass was really easy (doctors note required though, not DLA). We got pre-approved via email and I was told you get a phone call 2 days before we go and they’ll give us a code to take to guest services when we get there.
Yes just edit the step by step video when new updates come out. I watched it and it was very helpful to see the process
Thank you for taking the time to do this vlog. We go on 9th May so will still be ok to do in person as before the change but not sure my son will qualify moving forward as although he s/f severe anxiety and social phobia with a sensitivity to touch he doesn’t have a diagnosis yet. We are taking GP letter just incase which states his difficulties. Its such a shame they are just saying only those with a diagnosis of certain conditions will qualify. I have an older daughter who has autism but her challenges are not queuing so she would not need DAS but my son with no diagnosis will have a severe reaction of anxiety if we had to be hemmed in for a prolonged period of time. Hopefully they will look at it in a better way in the coming months. For us we will buy Genie + and have already bought express passes for Universal to help navigate the busy queues but that is not always possible for some. Keep up the good work.
If they just asked for proof of disability that would make so much sense and cut out those who shouldn't be using DAS. Sorry I'm replying so late.
Not a DAS user myself but I can see this change causing resentment to the people with autism / neurodevelopmental disabilities as not everyone on the spectrum would require DAS. I would hope that the company deciding would take this into account and not just blanket DAS when they hear certain key words. I agree they had to do something. If anything this will increase their bottom line as more people move over to genie plus.
During the interview they ask not for the diagnosis as such, but more for the reasons why DAS is required, then a judgement is made case by case x
I have stage 4 endometriosis (my bowel,bladder and uterus are fused together which can have unpleasantaffects as well as agony) , a spine injury snd Hypertension stage 2 and struggle with pain and my mobility but not in a wheelchair BUT on my times of the month which it will be on my trip, I have to get to a toilet ever 30-40 minutes before I bleed through that will include ride time, que and getting to the bathroom so I'm extremely anxious. I hope it not going to ruin our trip because its taken me 5 years to save up for it! 😢
I hope they release some more information asap that will reassure you x
If you've broken your leg and you're in a wheel chair/use crutches, you won't qualify for easy access card in Disneyland Paris either. You get absolutly nothing. My husband has MS and he qualifies for easy access card, for example, which is very annoying, because you cannot cure MS, so we'd have to get a new proof that he has MS every 3 months when we had our annual pass.
Oh that sounds like a pain to have to organise x
I'm pleased Disney are making changes to the das pass as it was definitely being abused. I'm just concerned that children/anyone really who is awaiting diagnosis for neurodivirse conditions won't be able to apply for a das now. Just my son is suspected ADHD and suffers tremendously with queues, but because of the waiting lists for a diagnosis (been told 2 years where we are in the UK), I'm worried we can't get a das pass. We have Disneyworld booked for Jan next year and now I'm wondering whether to cancel, as he just won't cope at all with the queueing. 😔
Has nothing to do with diagnosis ... they aren't even interested in your diagnosis.... and a lot with autism are being denied.
Im from the UK. Ive been trying to contact disney (florida) about these new changes and i cant get a straight answer on if they will do the call while im still in the UK. Its so confusing. Universal have already arranged the card for my son (who has the disability) it was done in 15 minutes! But disney are telling me i have to do it once im in the US. Then another cast member said i can do it in the UK. Its like pulling teeth tryint to get any sense. thanks for your videos its less stressful.
“Slap a name on it and get started” 😂. Have been researching whether I have ADHD and it’s a typical symptom to make snap decisions. Sometimes useful, sometimes 😧
disney used to ask proff in the 2000 just bring a doctor's not go to guess rellations n theh gave you a ticket to give before riding.
My wife is 70 with arthritis in both hips. She can walk pretty well in the warm air but long lines in the ac lock her up. I'm sure we're not covered. We have canceled our July reservations
Oh that’s such a shame that you’ve had to cancel your trip because of this x
That’s terrible, so many now gonna lose out that deserves the privilege. If you are physically able ( walk unaided etc) I don’t believe they should be given this so easily. Hope you find a more magical holiday for you and your wife with the privileges she deserves! I feel sorry also for the main guests who’ve paid the same money but can only get access to a few rides a day due to massive queues due to so many using DAS
Shouldn't have cancelled as she could've gone in the exit/lightning lane way as all physical disabilities have been able to do. They aren't taking away physical disability access!!!
@@agentXphoenix how do you know they’re not taking away physical disabilities access? I’m genuinely curious. I have cerebral palsy. And have used DAS in the past. I’m worried that I will lose my privileges.
Wish they would just take the access card like paris do, we are going to florida may 2025, love the vlogs 👍
Thanks for watching the vlogs x
I understand that wording needs to be more specific about physical disabilities. My disability is something that you can’t see. I have an actual diagnosis of fibromyalgia and likely could get needed proof. However I do not have a diagnosis of ADHD but likely have it. I have worked with kids and adults with Autism and ADHD and you notices certain things and behaviors.
Regarding the access card - they don’t always accept proof , I know people who have blagged it and they’ve got RAP/ access card when they don’t need it 😪
Cp stands for cerebral palsy in case someone else has not commented this or I have missed it LOL
Thanks lovely, I just could not think in that moment x
Yes there are some physical disabilities that can’t be helped by using a wheelchair in a queue. E.g. Diabetes, bowel/ bladder issues
I use an ecv and I’m able to access any ride I want to go on. For example, rides like Spaceship Earth and Carousel of Progress, there is a separate entrance. I’ve never had an issue.
Do you mean an electric mobility scooter? I think you’ll find that once these changes are in place, things will be different. Disney have said that mobility scooters and wheelchairs should be able to be used in the normal standby queue, although I don’t think it’s as easy as they make out, depending upon how competent the rider is will depend upon how well that works (especially for the ankles of other guests!). I think that it may depend upon the person and whether or not it’s a genuine requirement. My guess is they’ll find that there are genuinely more people needing the DAS pass, whereas they probably believe there are more people trying to cheat the system.
@@neilscutt I was able to go thru plenty of queues. There were a few, though, that had a separate entrance.
Personally I think that Disney should create a new ticket class for those who need the DAS additional requirement. As a result all the pre check is done at point of sale and therefore only those who have qualified to buy the tickets will be eligible for the access. It’s exactly the same for local residents passes who need to prove eligibility to purchase the local residents tickets.
Either this or they create a different system for people travelling internationally so they can use their own authorised passes, eg Nimbus Access Card, etc., to access the service.
Just needs be case to case. Not everyone with adhd and autism require accommodations. It just depends on the person. Where others do need it. Just leave it to a dr ro decide or medical evidence.
I’m going This August with my 17 yeAr old kid with ( tdah which we have his medical for Booth of us and Now it is a litte confused, i Konw i will have to go with. All my médical documents and my sons too.I will have the same problem at universal.
Hi and thanks for doing this Rhi, I have two questions. Did you show the Nimbus to cast member on the web meet? Also, is 20th May the meeting cut off or going in the parks cut off with this old system? Thanks again 😊
Mummy is a Baddie ❤ thanks for the info
Thank you. Me too
Hi guys! Any advice for a first time holiday to Disney world with 3 children with autism, 2 very severe non verbal. Itll be just me and them so any advice welcome!
And yes asking for proof like in dlp would solve the issue! Disney definitely need more clarification
How do you go about the qualifying part for DAS if you do not yet have a diagnosis for Autism.
How far along the diagnosis process are you?
The difference between ADHD and autism is that the former can be significantly treated with medication and the latter cannot. Maybe it’s changed, but in America ADHD is not considered “on the spectrum” nor do I think it should be. I am also ADHD, have PTSD, and have a severe physical disability before anyone accuses this as an “ableist” comment; it’s just my opinion. I find that Genie + accommodates my challenges just fine, and I can’t think of a circumstance - short of a developmental disability where getting a ride during a one-hour return window would pose a significant challenge beyond poor time management - where purchasing genie + wouldn’t provide reasonable accommodation. If you can find a human today without anxiety you’ve found a unicorn.
ADHD and autism are similar because both are neurodevelopmental disabilities. They are targeting people with autism and ADHD and other ones similar to that for the DAS pass. And ADHD is a disability under the ADA. Yes, people can take medication for ADHD but that doesn't mean people are or want to be on medication. Also, some people are diagnosed with ADHD and then later on diagnosed with autism.
@@peacehappyb237 whatever you say. It makes me sick that people who “don’t want to take medication” think it’s okay to ask for special treatment when they wouldn’t need it if they simply followed medical advice. Time will tell whether Disney gives DAS out for ADHD. I’d be surprised if they do and don’t think they should.
@@idaUnchained No disrespect. you don't know what you are talking about. ADHD is a developmental disability regardless if someone can take medication or not. You do realize the medication can wear off right? They are targeting neurodevelopmental disorders or a developmental disability such as autism or similar. That means that if someone needs accommodation due to that then they can receive it for those disorders. If an ADHD person can stand in line, then there is no need for it. It depends on the person.
@@peacehappyb237 whatever you say. And you’re speaking to me as though I’ve not been diagnosed with ADHD and/or another disability. So perhaps I know more than you think. Sure, everyone is different, but not being willing to help yourself (in this case the parents not being willing to help their child) should not be everyone else’s burden. We can agree to disagree.
@@idaUnchained If you actually have ADHD, you would know better than to state something like that. You seem very hostile to people who have ADHD.
hello is this across all disney sites? or just us? does this include paris??
It's Walt Disney World and Disneyland California, not Paris or the other parks x
Is disneyland paris changing? Or just the US? Love your videos ❤️❤️ xx
Just the US. Paris is staying the same
Re where can we find information about the dissability access card...? Hubby and 2 children on spectrum would make things so much easier.
Google it, it’s the first option at the top of the search. They’re very handy!
no it's 3 but you have all kids with autism so you get 9