This is the first and the best video about connecting an AI assistant through ManyChat!!! Thank you so much! I did everything in the video and everything works smoothly and without any issues!
You can get started with the Free plan! Then if you exceed number of operations (you get 1,000 operations on the Free plan), then you can upgrade to a paid plan.
Hey Joren, thanks so much for this!, your automation worked perfectly for me, I saw that you answered someone about adding the gpt vision model, I tried it but I don't know how to do it., Could you explain how to add Vision for images here in a new update video, please? 🙏
Hi Joren, Based on the diagram that appears on Make, I see an orange node labeled "Text Parser" in that part of the flow. However, in the explanatory video, that section doesn't appear. Could you clarify if this is something additional I need to set up, or if there's a difference in the version I'm using? Thank you so much in advance for your help!
Hey! I updated the template with the Parser, so that every source reference in the ChatGPT response is deleted. Nothing extra to set up for you, just connect the modules to OpenAI and Manychat, and you’re good to go!
I ran the template you gave for man make but I get this error, Missing value of required parameter 'message' do you have any trouble shooting steps thanks
I know what the issue can be. Please try it again and use the new data. Sometimes it happens that Manychat sends "empty data" on the first go. After that, it works. Please let me know if this helps!
Thanks for the free education, Joren. I set up everything, and it is running fine, I have one small glitch, it doesn't appear to remember conversations. In the manychat conversations, I can see the tread id is always different. Can you advise mybe a solution?
Amazing video! But I have a problem or rather a question, the chat does not remember the context of the conversation, when it recognizes the id, does it recognize the id of the previous message or the id of the entire conversation? Because when I test it, it repeats the same things again
Great tutorial and was definitely interested but wanted to know, I'm feeling like the ai on manychat with chatgpt is already is pretty solid. When I add info into it's Ai and fill out it's task it seems to answer pretty intelligently. I say that to ask why do you think I should do it this way and what are the real benifits?
I think you are referring to the AI step in this case. I think the problem with that feature is that it isn't flexible. If someone exactly follows the steps in the script, it works. But when someone wants to do something else (that isn't in the script), it isn't flexible enough. And that's why I prefer to use ChatGPT via this integration.
@ after using it I can see how you would want that. You can only upload a certain amount of info per ai chat; when I need it to know a more complex list of services and projects. I did connect two ai chats together so when you ask a certain question it will switch to other chat that has more info about a certain subject.
I get this error under the OpenAI logo on the top: "The operation failed with an error. [400] Invalid tool_choice: `FILE_SEARCH`. You must also pass this tool in the 'tools' list on the Run."
Hi Joren! Great video! Can you please tell me what is better for creating an AI chatbot with Make and Manychat? Is it using Cody or better directly with ChatGPT assistants? Thank you!
Excellent video! It was very helpful! However, I have an issue that I need your help with. Everything is working fine, but when I reply to someone directly through ManyChat, the automation with ChatGPT stops responding. How can I ensure that after responding through ManyChat, the automation resumes functioning?
do you recommend starting with new number ? i saw that you will loose existing connection to the number you will attach to many chat chat history etc will be gone best regards great videos brother
Amazing video! Can you give us a link to download the template to make instead of the email because it doesn't work and can't be customized for user needs?
Another excellent tutorial, do you have any tips to avoid the error "[400] Can't add messages to thread_xxxxxxx while a run run_xxxxxx is active." in OpenAI in make when the user sends multiple DM messages in sequence?
Thank you! To be honest: I am not sure how you would handle that. Because then you need to have some logic that waits on messages until X period. And then send all the messages in one go. I think it's doable with using a Datastore in Make and saving the messages there, but it will be a much more difficult integration. How many times do you encounter this error?
@@chatimize When the user sends, for example, 3 messages separately in a short sequence, the manychat trigger apparently sends all of them and the moment the first hits OpenAI and there is an active run it triggers error 400 informing that there is already a run running for another attempt, I tried to work around it with delay but without success, it would be perfect if Manychats could separate the message queue from the trigger before send to make webhook or any tipe of store before set on openAI.
Yes, if you want to do this, you should add these messages to a Datastore in Make. And then you need logic in Make to handle when you want to send this to OpenAI to answer.
Hi there! Nice video, I'm just facing one issue, I'm having 2 answers at the beginign of the conversation, how can I solve this? This justs happens when it's a new "costumer"
Thanks for bringing this up. The template had a mistake. I have updated it, so you can download the new one or update your existing one. If you want to update your existing one, do the following: 1. Go to your Make Scenario 2. At the router, click on the second route (where it says "2nd" 3. Set the option "Set the route as a fallback" to "yes". Doing this ensures that the 2nd route is only being used when the first route is not used. Please let me know if it worked!
When i setup the OpenAI module, in the "Message" area, Im only getting options for last_input_text, key, name, etc. But im not getting any of our Custom Fields that I made in Manychat. Could you help me troubleshoot this?
Got it! I recommend triggering the integration once. When that happens, Make receives all the data and it will also "understand" other data than just the ones you show here.
@ maybe it can be useful, i first select an option so i don’t have any issues, then “run once” and did the trigger action. Once the flow was done, i had also the custom fields Thank you
Can we make that WhatsApp bot initiate a conversation with a lead instead of what you showed in the video, which is someone needing to initiate the conversation with the WhatsApp bot?
Yes, that is possible. Here is a video on sending WhatsApp broadcasts: ruclips.net/video/cOz64kZ41BI/видео.htmlsi=KFejNKidgMASSxty You can also it similarly with Rules or Sequences.
Amazing video, Joren! 🙌 Exactly what I needed to integrate ManyChat with ChatGPT effectively. Quick question: how would you handle this workflow if users send audio or images instead of text? 🤔 Would a router be required to separate formats, or is there another setup needed? If anyone else has insights, I’d love to hear your thoughts too! Thanks for sharing your expertise! 🚀
I'm glad you like it! If someone sends an audio/image instead of text, the 'ChatGPT > Question' field will be field with the URL going to the Audio or image file. So in Make, you can set up a router that checks if the 'ChatGPT > Question' contains a URL. If it contains that, you can either let it transcribe it by ChatGPT or use GPT-4 Vision to understand the image. Here is video on GPT-4 Vision as well: ruclips.net/video/76HlF0Giqdw/видео.htmlsi=SbNqrbCNAsu2ZkiL Be aware that this setup only works for Instagram and Facebook. Not yet on WhatsApp...
@@chatimize Thank you so much for your response, Joren! 🙌 I really appreciate the detailed explanation, especially the part about setting up a router in Make to handle audio and images. I hope WhatsApp support for this setup comes soon-it would be a game-changer! 🚀 Thanks again for taking the time to respond and share your expertise. Looking forward to learning more from your content!
Hi. Can you make tutorial how to make chatbot with manychat, make and claude AI but also when i get mobile number from contact i want to take leads name and number into managment system like for exmaple clickup.
@chatimize I want to make list in click up about my leads and after contact them with phone number or Gmail. I can manage all my leads in clickup. So every person who text me and give me phone number will be in my list
@@chatimize I have same integration but for chatbot I'm using zapier and Claude but there is some bugs so I want new way to take leads from Facebook into clickup with chatbot
Hi Joren! I have used your template but instead of whatsapp I used Instagram connection. I am receiving an error on no thread ID branch - "BundleValidationError, Validation failed for 1 parameter(s)., Missing value of required parameter 'message'." Any suggestions ? Keep up the good work 🙏
Thank you! I'm not sure what it might be without seeing it. Could you send a quick video to info@chatimize.com? Then, I can have a look at it! Please include the following in your video: 1. Set up in Manychat (Trigger flow, response flow) 2. Set up in Make 3. Triggering the Manychat automation and showing where the error happens
Thank you! Correct, it doesn't support images. If you want to handle images as well, check this video: ruclips.net/video/76HlF0Giqdw/видео.htmlsi=mVq9hhdy5eiMRwDX
@@chatimize This is very good, but I don't know how to integrate it so that when someone sends a message, whether it's a photo or text, it goes to the AI, and the AI provides the correct response.
@@chatimize no and by the way it returns [source 4+ jarvis info about (1).docx] how can i fix that and also tried to set different user field names and could not change them in Make message section
How to avoid, the operation to be run twice? When testing when the first message and the user doesnt have Thread ID, it runs first the top part. But then instantly it recognises the response that the user got as a question and sends a second message. So always when user has no thread ID he receives 2 messages
I can help you with this! Make sure the second route of the Router is set to fallback. So now, just click on where it says “2nd”, and the a pop-up opens where it says “Run as fallback”. You want to check that. Once you do that, it will work!
@@chatimize Ahhh i see, i complicated it way more by creating a 2nd condition, saying that if thread ID not equal to 0 not to run it, seems to work now
@@chatimize Thanks! I had the same issue with the double response, and I checked that it wasn't marked as a fallback. Now, where it used to say "2nd," it appears as "fallback."
@@eyecueds Did you use the exact same names for the Custom Fields? Like: - ChatGPT > Question - ChatGPT > Response - ChatGPT > Thread ID The field names need to be exactly the same, otherwise it doesn't work.
I'm not receiving the template in my inbox. Anyway, on Make, where you add the OpenAI node, in the Message section, how to get that 1. subscriber.custm_fields.'ChatGPT > Question'. It's not showing for me
Hello @chatimize I am always receiving an error of " 400 - SUBSCRIBER IS NOT ACTIVE " but in the data from mannychat he is active , can you solve this?
This is probably because you try to deliver the message on the wrong channel. Make sure that the channel you ask the question and the channel where you deliver the answer are the same.
Get started with my FREE template: chatimize.com/manychat-chatgpt-template/
This is the first and the best video about connecting an AI assistant through ManyChat!!! Thank you so much! I did everything in the video and everything works smoothly and without any issues!
Thank you! I'm glad it helped you!
Thanks a lot. But, there is a problem with gtp-4o-mini assistant. Through API it gives worth answers than directly on openAI page. Why? 😢
I am not sure... I also addressed this in my video. I think the good news is that it gives good answers in the API (and not the other way around)
Great one ❤❤❤solved all of my issue
I'm glad it helped you!
Pure Gold
Thank you!
I am using make via ur url now. But I couldn't buy the premium plan is that mean that is free or I need to buy a plan at end of the day
You can get started with the Free plan! Then if you exceed number of operations (you get 1,000 operations on the Free plan), then you can upgrade to a paid plan.
@ thank you for your response. But I couldn't find the pricing section to upgrade. Maybe I didn't see. I'll re check it again.
@@chatimize Hello. I connected my own WhatsApp. So but that is on review. Is that ok ? It says in 24 hrs they will inform me.
Yes, I would just wait until they reviewed you.
Thank you for this tutorial!
You are so welcome, Gabriel!
Just Amazing ❤
Thank you!
Hey Joren, thanks so much for this!, your automation worked perfectly for me, I saw that you answered someone about adding the gpt vision model, I tried it but I don't know how to do it., Could you explain how to add Vision for images here in a new update video, please? 🙏
Thank you!
Here is the video: ruclips.net/video/76HlF0Giqdw/видео.htmlsi=eB2UgZR2Iihc-jJH
Hi Joren,
Based on the diagram that appears on Make, I see an orange node labeled "Text Parser" in that part of the flow. However, in the explanatory video, that section doesn't appear. Could you clarify if this is something additional I need to set up, or if there's a difference in the version I'm using?
Thank you so much in advance for your help!
Hey! I updated the template with the Parser, so that every source reference in the ChatGPT response is deleted.
Nothing extra to set up for you, just connect the modules to OpenAI and Manychat, and you’re good to go!
@@chatimize that is awesome, because in other automations I have tried to delete that references and it's impossible! Thanks Joren.
Hello Joren. Thank you for this video. How long should I usually wait for the template to send in my email? Thank you!
You usually only have to wait 1-2 minutes!
I ran the template you gave for man make but I get this error, Missing value of required parameter 'message' do you have any trouble shooting steps
thanks
i have the same error... please help
Did you use my template or created it by yourself?
@@chatimize yep I used your template :)
I know what the issue can be. Please try it again and use the new data. Sometimes it happens that Manychat sends "empty data" on the first go. After that, it works.
Please let me know if this helps!
Thanks for the free education, Joren. I set up everything, and it is running fine, I have one small glitch, it doesn't appear to remember conversations. In the manychat conversations, I can see the tread id is always different. Can you advise mybe a solution?
Oh that shouldn't be happening...
Did you recreate it by yourself or did you use my template?
@@chatimize I've used template from email. I've just checked fallback thread and there's nothing set in there.
What you mean by "There is nothing set in there"?
@@chatimize Sorted. It was my mistake, a typo in custom fields, ''Tread ID''
Got it!
Amazing video! But I have a problem or rather a question, the chat does not remember the context of the conversation, when it recognizes the id, does it recognize the id of the previous message or the id of the entire conversation? Because when I test it, it repeats the same things again
Hey Alberto, thank you! Yes, it should remember the entire conversation, that’s what the Thread ID is for.
@ Thank you very much for your reply! I will make changes to the Open AI assintant, which may be what is failing
Awesome!
Great tutorial and was definitely interested but wanted to know, I'm feeling like the ai on manychat with chatgpt is already is pretty solid. When I add info into it's Ai and fill out it's task it seems to answer pretty intelligently. I say that to ask why do you think I should do it this way and what are the real benifits?
I think you are referring to the AI step in this case. I think the problem with that feature is that it isn't flexible. If someone exactly follows the steps in the script, it works. But when someone wants to do something else (that isn't in the script), it isn't flexible enough. And that's why I prefer to use ChatGPT via this integration.
@ after using it I can see how you would want that. You can only upload a certain amount of info per ai chat; when I need it to know a more complex list of services and projects. I did connect two ai chats together so when you ask a certain question it will switch to other chat that has more info about a certain subject.
Yes, exactly. My recommendation in general: Just test whether it works for you.
If it works, it works. If it doesn't, use this integration.
Did you you use asistan api any your manychat flow directly via http request?
Nope! But we do use it via Make!
I get this error under the OpenAI logo on the top: "The operation failed with an error. [400] Invalid tool_choice: `FILE_SEARCH`. You must also pass this tool in the 'tools' list on the Run."
I never had this error before! Did you make sure you have a file in your assistant?
Hi Joren! Great video! Can you please tell me what is better for creating an AI chatbot with Make and Manychat? Is it using Cody or better directly with ChatGPT assistants?
Thank you!
I think Cody is better!
Hey Joren, Just a quick question for the file search on openai assistant, does it consume alot of tokens? or is it stored on vector databases?
It depends on how big the query is and how many files you have. My recommendation = Just test and you know it instantly.
Excellent video! It was very helpful!
However, I have an issue that I need your help with. Everything is working fine, but when I reply to someone directly through ManyChat, the automation with ChatGPT stops responding. How can I ensure that after responding through ManyChat, the automation resumes functioning?
This happens automatically. If you don't want to pause the automation, click on "Resume automation" in the Live Chat (right menu).
Great Video, Is there any advantage or differences to Connecting Manychat to Chatgpt directly vs the previous video using Cody?
Yes, ChatGPT is cheaper than Cody. But I prefer Cody, because it's more user friendly and ready for live applications.
I already play for zapier, can i use it istead of make? thanks! good video
Yes, you probably can! Maybe this helps: help.zapier.com/hc/en-us/articles/20965705530125-Use-OpenAI-s-Assistants-API-with-your-Zaps
do you recommend starting with new number ?
i saw that you will loose existing connection to the number you will attach to many chat
chat history etc will be gone
best regards great videos brother
Yes, I recommend starting with a new one!
Amazing video! Can you give us a link to download the template to make instead of the email because it doesn't work and can't be customized for user needs?
when i click on the link it takes directly to manychat to install and won't upload blurprint as you mentions on the video
The email contains two links! One goes to Manychat, the other one goes to Make.
Do you have any videos or content about how to save structured data to a CRM from unstructured chat content?
Nope, not yet! But I think I can help with this. Can you share more about what it is about?
Another excellent tutorial, do you have any tips to avoid the error "[400] Can't add messages to thread_xxxxxxx while a run run_xxxxxx is active." in OpenAI in make when the user sends multiple DM messages in sequence?
Thank you! To be honest: I am not sure how you would handle that. Because then you need to have some logic that waits on messages until X period. And then send all the messages in one go. I think it's doable with using a Datastore in Make and saving the messages there, but it will be a much more difficult integration. How many times do you encounter this error?
@@chatimize When the user sends, for example, 3 messages separately in a short sequence, the manychat trigger apparently sends all of them and the moment the first hits OpenAI and there is an active run it triggers error 400 informing that there is already a run running for another attempt, I tried to work around it with delay but without success, it would be perfect if Manychats could separate the message queue from the trigger before send to make webhook or any tipe of store before set on openAI.
Yes, if you want to do this, you should add these messages to a Datastore in Make. And then you need logic in Make to handle when you want to send this to OpenAI to answer.
Do you recommend using this or Cody?
I recommend using Cody. OpenAI Assistants is still in beta, so I don't recommend it now. And it can also be a bit slow at times.
Hi there! Nice video, I'm just facing one issue, I'm having 2 answers at the beginign of the conversation, how can I solve this? This justs happens when it's a new "costumer"
Thanks for bringing this up. The template had a mistake. I have updated it, so you can download the new one or update your existing one.
If you want to update your existing one, do the following:
1. Go to your Make Scenario
2. At the router, click on the second route (where it says "2nd"
3. Set the option "Set the route as a fallback" to "yes".
Doing this ensures that the 2nd route is only being used when the first route is not used.
Please let me know if it worked!
@@chatimize Damn! It wordek like a charm, Thank you so much!
@@elbenerdrums5203 Awesome, have fun!
When i setup the OpenAI module, in the "Message" area, Im only getting options for last_input_text, key, name, etc. But im not getting any of our Custom Fields that I made in Manychat. Could you help me troubleshoot this?
Did you use my template or do try to set it up by yourself?
@@chatimize i did it by myself and had the same issue
Got it! I recommend triggering the integration once. When that happens, Make receives all the data and it will also "understand" other data than just the ones you show here.
@ maybe it can be useful, i first select an option so i don’t have any issues, then “run once” and did the trigger action. Once the flow was done, i had also the custom fields
Thank you
@@olsixhindoli Awesome, I'm glad it worked!
Can we make that WhatsApp bot initiate a conversation with a lead instead of what you showed in the video, which is someone needing to initiate the conversation with the WhatsApp bot?
Yes, that is possible. Here is a video on sending WhatsApp broadcasts: ruclips.net/video/cOz64kZ41BI/видео.htmlsi=KFejNKidgMASSxty
You can also it similarly with Rules or Sequences.
Amazing video, Joren! 🙌 Exactly what I needed to integrate ManyChat with ChatGPT effectively. Quick question: how would you handle this workflow if users send audio or images instead of text? 🤔 Would a router be required to separate formats, or is there another setup needed? If anyone else has insights, I’d love to hear your thoughts too! Thanks for sharing your expertise! 🚀
I'm glad you like it!
If someone sends an audio/image instead of text, the 'ChatGPT > Question' field will be field with the URL going to the Audio or image file.
So in Make, you can set up a router that checks if the 'ChatGPT > Question' contains a URL. If it contains that, you can either let it transcribe it by ChatGPT or use GPT-4 Vision to understand the image.
Here is video on GPT-4 Vision as well: ruclips.net/video/76HlF0Giqdw/видео.htmlsi=SbNqrbCNAsu2ZkiL
Be aware that this setup only works for Instagram and Facebook. Not yet on WhatsApp...
@@chatimize Thank you so much for your response, Joren! 🙌 I really appreciate the detailed explanation, especially the part about setting up a router in Make to handle audio and images. I hope WhatsApp support for this setup comes soon-it would be a game-changer! 🚀 Thanks again for taking the time to respond and share your expertise. Looking forward to learning more from your content!
@@chatimize Hey Joren, thanks so much for your time! Could you explain that part by adding Vision here in a new update video, please? 🙏
Hi. Can you make tutorial how to make chatbot with manychat, make and claude AI but also when i get mobile number from contact i want to take leads name and number into managment system like for exmaple clickup.
Great idea! What do you want use it for?
@chatimize I want to make list in click up about my leads and after contact them with phone number or Gmail. I can manage all my leads in clickup. So every person who text me and give me phone number will be in my list
@@chatimize I have same integration but for chatbot I'm using zapier and Claude but there is some bugs so I want new way to take leads from Facebook into clickup with chatbot
Got it! You could try creating a custom integration between Manychat and ClickUp. They both have a connection with Make (chatimize.com/make/)
@@chatimize so manychat can collect leads who give me numbers in list and I can transfer into clickup?
Hi Joren! I have used your template but instead of whatsapp I used Instagram connection. I am receiving an error on no thread ID branch - "BundleValidationError, Validation failed for 1 parameter(s)., Missing value of required parameter 'message'." Any suggestions ? Keep up the good work 🙏
Thank you! I'm not sure what it might be without seeing it. Could you send a quick video to info@chatimize.com? Then, I can have a look at it!
Please include the following in your video:
1. Set up in Manychat (Trigger flow, response flow)
2. Set up in Make
3. Triggering the Manychat automation and showing where the error happens
It was a very good and useful video, and I was able to implement it easily. However, unfortunately, it does not support images.
Thank you! Correct, it doesn't support images. If you want to handle images as well, check this video: ruclips.net/video/76HlF0Giqdw/видео.htmlsi=mVq9hhdy5eiMRwDX
@@chatimize This is very good, but I don't know how to integrate it so that when someone sends a message, whether it's a photo or text, it goes to the AI, and the AI provides the correct response.
Yes, that's not possible at the moment. I think this is already added as a feature request in the Manychat community!
Can manychat reply to comments on facebook using CGPT?
Unfortunately not… it is possible with Uchat (chatimize.com/uchat/). This is another tool with great features, but somewhat less beginner friendly.
i signed up with your link and didnt get the pro :(
Did you also use my discount code? (joren_wouters_edc)
@@chatimize no and by the way it returns [source 4+ jarvis info about (1).docx] how can i fix that and also tried to set different user field names and could not change them in Make message section
Yes I just updated my template yesterday. So that should take care of the [source] stuff!
@@chatimize i somehow fixed it by telling in the prompt to not refer to the source of information
Trigger Make option doesnt appear for me at my Many Chat account. Any idea gow to solv it?
Yes! Connect the first node in the Make scenario to your Manychat account. Once you’ve done that, it will appear in Manychat!
Look, when I ran it. Error occured. That says first top gpt is missing message. How to fix
That isn't good. Did you download my template or did you recreate it by yourself?
@ thank you for ur response. I just figured out the problem 😅 . Thank u a lot again
Awesome! What was the problem?
@@chatimize I am not quite sure. I just deleted all stuff and recreated. Maybe I missed some lines to fill out or I didn't enabled the trigger.
Glad it worked out!
I did not receive the template in my inbox.
That's weird... Could you try again?
How to avoid, the operation to be run twice? When testing when the first message and the user doesnt have Thread ID, it runs first the top part. But then instantly it recognises the response that the user got as a question and sends a second message. So always when user has no thread ID he receives 2 messages
I can help you with this!
Make sure the second route of the Router is set to fallback. So now, just click on where it says “2nd”, and the a pop-up opens where it says “Run as fallback”. You want to check that.
Once you do that, it will work!
@@chatimize Ahhh i see, i complicated it way more by creating a 2nd condition, saying that if thread ID not equal to 0 not to run it, seems to work now
Awesome!
@@chatimize Thanks! I had the same issue with the double response, and I checked that it wasn't marked as a fallback. Now, where it used to say "2nd," it appears as "fallback."
I’m struggling to connect Manychat to Make… any ideas?
Hey Simon! Can you tell more about your struggle?
Did everything and nothing worked
Can you explain where you got stuck? I can help!
@@chatimize I followed all instructions without getting stuck. However when i send a message to the Bot i ddnt get a response.
And when you look into Make, do you get an error?
@@chatimize Validation failed for 1 parameter(s).
Missing value of required parameter 'message'. Thats the error i see on Make
@@eyecueds Did you use the exact same names for the Custom Fields? Like:
- ChatGPT > Question
- ChatGPT > Response
- ChatGPT > Thread ID
The field names need to be exactly the same, otherwise it doesn't work.
Ok, I'm going to say i'm a little upset at this video. How you going to explain all that, then it take 20 minutes for a response!?
If you want an AI system with a faster response, check this video: ruclips.net/video/dKkzg91kD7A/видео.htmlsi=4Jl8o2PUvmfeH_pt
I'm not receiving the template in my inbox. Anyway, on Make, where you add the OpenAI node, in the Message section, how to get that 1. subscriber.custm_fields.'ChatGPT > Question'. It's not showing for me
The template should work now! Can you try again?
@chatimize same template that I have downloaded already or should I request again?
@@dhruvladia6144 Oh I thought you didn't receive the template in your inbox?
Hello @chatimize
I am always receiving an error of " 400 - SUBSCRIBER IS NOT ACTIVE " but in the data from mannychat he is active , can you solve this?
This is probably because you try to deliver the message on the wrong channel. Make sure that the channel you ask the question and the channel where you deliver the answer are the same.