Blacklisted Amazon Echo Dot 3rd- Can I fix it?

Hello guys and welcome to a new video. In this video I am trying to fix a common issue occured on Echo units. Basically the unit is unresponsive but only the mute button works.

[@cazzwazz]

Thank you for your investigation. I’ve been searching to find out what was going on with my echo dot 👍🏼. I’m going to take mine to electrical recycling.

[@basavarajsbelamkar2578]

Alexa echo 3rd generation connect but off red light only works

[@chaturreddy1664]

Me also same problem

[@HaramiTim-22]

Lol😂

[@rod370]

Hi, I had that problem and it was because it was using the wrong power supply. And I changed it to the one that came with. Now its working.

[@benassy69]

Tried several power supplies and also a bench power supply and it does the same

[@Shin-chan_short]

Yes

[@pushpendrapratapsingh3695]

Help me

[@benassy69]

With what?

[@SarangaKirthirathna]

Got the same issue
Did you find any solution?

[@benassy69]

Unfortunately not :(

[@kozack4345]

​@@benassy69 If you call they do nothing, I had mine unblacklisted by using the Alexa app chat and they reactivated it..😊

[@benassy69]

How exactly did you do that in the Alexa app?

[@kozack4345]

@@benassy69 used the +(more) icon bottom right, went into help&feedback, then used the chat with us option.
The rep looked up my dot from the DSN.
She said because I'm a valued customer that she would unlock it free of charge.😂

[@kozack4345]

@@benassy69 I believe that as long as it isn't reported as stolen it can be reversed by an Amazon rep.

[@ADITYASINGH-bj6nv]

U got any anwser

[@benassy69]

Yes. Final answer, after further investigation, is that it is software issue. If you have your purchase recept Amazon will change with a new one, otherwise it cannot be repaired.

[@briantw99]

@@benassy69 Does it have to be under warranty? They offered me a 15% discount on a new unit.

[@shivammakkar5595]

@@benassy69how can we raise a return request