Real-Time Assist Cards 101 | Call Coaching at Scale with Dialpad Ai

Real-time assist (RTA) cards provide your team with live call coaching to help your team quickly answer customer questions. Juanita Coley, the Contact Center Whisperer, shares her tips on how businesses can use Dialpad's RTA cards to improve customer experience.
Learn more: www.dialpad.com/features/real...
00:00 Intro
01:56 What are real-time assist cards?
02:27 How to create real-time assist cards
03:05 RTA cards configuration (Admin settings)
03:55 Templates for RTA cards
05:33 Adding trigger words/phrases
07:00 Testing RTA cards in a real call
08:35 Other use cases

[@user-estherowoeye]

How can I create that assign group you talked about in this video

[@Rainn909]

do you know how to change the no caller I’d? I cant change it