ACCC sues Optus for 'exploiting' vulnerable customers | ABC News

The consumer watchdog, the Australian Competition and Consumer Commission (ACCC), is suing Optus alleging it engaged in unconscionable conduct when selling phone products to vulnerable customers.
Many were First Nations customers from remote and regional areas, as well as customers living with disabilities or in disadvantage.
The ACCC claims Optus sold goods and services to hundreds of consumers that they “often did not want or need”.
The telecommunications company is accused of then pursuing consumers for debts that resulted from those sales.
The consumer watchdog said many were vulnerable customers who were living with disability, diminished cognitive capacity or learning difficulties.
Some customers were allegedly sold products despite being unemployed or having limited financial literacy.
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