Hi, why for me when I am importing the same theme "architect" I have the home page missing many elements, like the buttons, blog page, portfolio !! is there something wrong with this theme? also it takes very long time in importing XML Data
Hi! Thanks for building with OceanWP! The Architect template is a freemium template and some parts of it have been done using premium plugins from the OceanWP Pro Bundle, like the Portfolio or Blog Carousel. Unless you have a license, those parts will simply not function. However, you can use the next best thing to replicate any functionality. On the other hand, if you do have a license, just make sure the correct plugins used for this template have been installed on your website.
Also, the template import usually takes under 5 minutes (depending on the size and the number of assets to be imported). If it takes any longer than that, interrupt the process and start over. Sometimes your server can get stuck or experience temporary issues (the same can happen on our end too). But, again, if it takes longer than 5 min tops, just interrupt the process and start over
Hi there! That would depend on the template and what portion you're actually trying to edit. But I'm afraid RUclips is not to place to provide such support, so if you have a premium license you can submit a ticket and get personalized customer support: oceanwp.org/support/ If you're a free user, you can receive support either through the WordPress forum or our Community Facebook group: wordpress.org/support/theme/oceanwp/ facebook.com/groups/oceanwptheme Thanks for building with OceanWP and Happy Holidays!
Hi! Sorry we missed your comment. Since YT is not very diligent when it comes to notifications, that's the main reason we invite everyone to our FB community for support: facebook.com/groups/oceanwptheme The Theme Panel has since then been changed to OceanWP Panel and you have full documentation covering the functions here: docs.oceanwp.org/category/809-oceanwp-panel Thanks for using OceanWP
@@michaelm.3210 true that and fair enough. Premium customers with active licenses can always reach customer support directly through email / tickets. We also have a custom support option (paid) which is unrelated to having a premium license so everyone can choose this plan if they prefer that type of support, and for everything else there is the WordPress forum: wordpress.org/support/theme/oceanwp/ When you see what kind of questions and information we ask / need, you will understand why YT is not suitable for this type of support. Also, kindly note that WordPress forum has its own rules of conduct which apply to everyone (including us), so some questions may be off topic / not allowed per general guidelines (like questions about premium products / services, etc)
We have a video for importing Pro Demos as well: ruclips.net/video/8beTQrXkknQ/видео.html Hope this helps and in case you need any assistance for pro features, don't hesitate to submit a ticket
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Hi, why for me when I am importing the same theme "architect" I have the home page missing many elements, like the buttons, blog page, portfolio !! is there something wrong with this theme? also it takes very long time in importing XML Data
Hi! Thanks for building with OceanWP! The Architect template is a freemium template and some parts of it have been done using premium plugins from the OceanWP Pro Bundle, like the Portfolio or Blog Carousel. Unless you have a license, those parts will simply not function. However, you can use the next best thing to replicate any functionality. On the other hand, if you do have a license, just make sure the correct plugins used for this template have been installed on your website.
Also, the template import usually takes under 5 minutes (depending on the size and the number of assets to be imported). If it takes any longer than that, interrupt the process and start over. Sometimes your server can get stuck or experience temporary issues (the same can happen on our end too). But, again, if it takes longer than 5 min tops, just interrupt the process and start over
How to edit template that inserted from Demos
Hi there! That would depend on the template and what portion you're actually trying to edit. But I'm afraid RUclips is not to place to provide such support, so if you have a premium license you can submit a ticket and get personalized customer support: oceanwp.org/support/
If you're a free user, you can receive support either through the WordPress forum or our Community Facebook group:
wordpress.org/support/theme/oceanwp/
facebook.com/groups/oceanwptheme
Thanks for building with OceanWP and Happy Holidays!
What to do If I dont get to see Theme Panel??
Hi! Sorry we missed your comment. Since YT is not very diligent when it comes to notifications, that's the main reason we invite everyone to our FB community for support: facebook.com/groups/oceanwptheme
The Theme Panel has since then been changed to OceanWP Panel and you have full documentation covering the functions here: docs.oceanwp.org/category/809-oceanwp-panel
Thanks for using OceanWP
@@michaelm.3210 true that and fair enough. Premium customers with active licenses can always reach customer support directly through email / tickets. We also have a custom support option (paid) which is unrelated to having a premium license so everyone can choose this plan if they prefer that type of support, and for everything else there is the WordPress forum: wordpress.org/support/theme/oceanwp/
When you see what kind of questions and information we ask / need, you will understand why YT is not suitable for this type of support.
Also, kindly note that WordPress forum has its own rules of conduct which apply to everyone (including us), so some questions may be off topic / not allowed per general guidelines (like questions about premium products / services, etc)
How to import paid demo? I purchased the paid theme.
We have a video for importing Pro Demos as well: ruclips.net/video/8beTQrXkknQ/видео.html
Hope this helps and in case you need any assistance for pro features, don't hesitate to submit a ticket