WOW great, you are the only one who explains the technical background why this catchall is created and how the routing works. Now I only have to find out how it works with Google Workspace. Nobody show how it works with OAuth even the Odoo documentation lags on that.
Hello! I just published this video on how to configure an Outlook Server with OAuth: ruclips.net/video/qOaNyvgdwxA/видео.html&ab_channel=AlejandroReyes The documentation about the catchall and SPF/DKIM and Catchall was also updated recently: 1. www.odoo.com/documentation/16.0/applications/general/email_communication/email_servers.html#manage-inbound-messages 2. www.odoo.com/documentation/16.0/applications/general/email_communication/email_domain.html ABOUT THE CATCHALL: When your customers reply to any email sent from the database they will always be replying to the catchall address, this is an expected behavior. This address routes the answer back to the chatter of the corresponding document: If you send a message from the chatter in SO-0001, when your customer replies, the catchall address will route their reply back to the chatter in SO-0001. It is formed by the System Parameters: mail.catchall.alias → catchall mail.catchall.domain → dbname.odoo.com = catchall@dbname.odoo.com If you use a catchall with a custom domain you need to make sure of two things: → The address existsin your Email Service Provider and → you need to create a forwarding to the original address: From catchall@mydomain.com to catchall@dbname.odoo.com
I created an online database in version 18, and the catchall email is working for the company. Two days later, I created another company, but I expected a different catchall domain for this company. However, it is showing a 'not found' email after testing. What are the steps to resolve this?
hi Alejandro, I was able to configure outbound emails with your tutorial, in my scenario this is an onpremise server therefore I have configured one email address as catchall but my server is not reading such emails, how can I fix the problem ?
Hello! If you use a catchall with a custom domain in a self hosted database, you need to make sure that you create the address (inbox) in your Email Service Provider. When your customers reply to any email sent from the database they will always be replying to the catchall address; this address routes the answer back to the chatter of the corresponding document: If you send a message from the chatter in SO-0001, when your customer replies, the catchall address will route their reply back to the chatter in SO-0001. It is formed by the System Parameters: mail.catchall.alias → "catchall" mail.catchall.domain → "dbname.odoo.com" = catchall@dbname.odoo.com This address cannot be the same address used to send messages, it will need to be an independent address only used to collect responses. I hope this info is useful!
@@alexxreyesg hi Alejandro, yes I set the right address but I couldn't see the response at Odoo yet, is there any way to connect with your for support??
Hello @@edinbrgt64 ! If it is an Outlook or Gmail server you will need to configure it using OAuth: Outlook: www.odoo.com/documentation/latest/administration/maintain/azure_oauth.html?highlight=oauth Gmail: www.odoo.com/documentation/latest/administration/maintain/google_oauth.html?highlight=oauth In this doesn't solve the issue, I suggest submitting a support ticket in www.odoo.com/help
I am configuring with my gmail account. We put another email address in catchall. Seems like we need to set forwarding email to our sender email for routing reply messages to chatter. But Google need verify the email. How can we address this?
In order to validate the forwarding from Gmail, you need to create a Helpdesk team with the name "catchall" (or whatever the intended "mail.catchall.alias" may be), when the code is sent, it will create a Helpdesk Ticket and you'll be able to confirm it. This will involve manipulating the "mail.catchall.alias" system parameter to something else temporarily, then switching it back after receiving the code, then archiving the "catchall helpdesk team" and changing the "catchall" email alias under Settings > Technical > Alias to something else, You can follow the steps shown in the next video: drive.google.com/file/d/12GcJtp0QrApw-mNOvDAHB_jE-aLSSXXY/view
Hola Alex, Mi correo es de Gsuite, por lo que cuando quiero reenviar el correo catchall de mi dominio al de la base de datos, me pide verificar la dirección de reenvio. ¿como puedo confirmar ese correo recibido en mi base de datos?
Para validar el reenvío desde Gmail, debe crear un alias (e.g. Equipo de Soporte, Equipo de ventas CRM, etc.) con el nombre "catchall" (o cualquiera que sea el "mail.catchall.alias" definido), cuando se envíe el código, se creará un ticket de soporte técnico o un lead en el CRM y podrás confirmarlo. Esto implicará manipular el parámetro del sistema "mail.catchall.alias" a otra cosa temporalmente, luego volver a cambiarlo después de recibir el código, luego archivar el equipo de soporte o equipo de ventas y cambiar el alias de correo electrónico "catchall" en Configuración > Técnico > Alias, a algo diferente. Puedes seguir los pasos que se muestran en el siguiente vídeo: drive.google.com/file/d/12GcJtp0QrApw-mNOvDAHB_jE-aLSSXXY/view
Hola, cuando ne llegan los correos de catchall no tengo manera de saber que el proveedor respondio; existe alguna forma de que me notifique dentro de odoo?
Hi @AHReyesG, in your video i see you make odoo home menu as default page after login, can you tell me how to do that? I try to set home menu in user's home action field but it not success. I'm new on odoo and i've been stuck with this for days. Thank you very much.
Hello! You can select the page that you want to show by setting the field "Homepage URL". You can find this field in Website App → Configuration → Settings. Let me know if you're able to do it😎
Hey Alejandro Great learning , But I facing issue connecting custom domain to odoo. And odoo support present me pakages like 900$ or 1700$. Please help me I think it takes only 1min of yours. Waiting your reply. ( India )
Hello Sameer! I suggest you review the documentation here www.odoo.com/documentation/17.0/applications/general/email_communication/email_servers.html or submit a ticket here www.odoo.com/help Hope you were able to solve this!
Hola! Por favor envía un ticket en www.odoo.com/help y será un gusto atenderte! Si lo que necesitas es crear un servidor de Gmail esta es la documentación: www.odoo.com/documentation/16.0/administration/maintain/google_oauth.html?highlight=oauth
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Muchísimas gracias por este video, llevaba horas tratando de entender porqué las respuestas no llegaban. Saludos!
Con mucho gusto!
WOW great, you are the only one who explains the technical background why this catchall is created and how the routing works. Now I only have to find out how it works with Google Workspace. Nobody show how it works with OAuth even the Odoo documentation lags on that.
Hello! I just published this video on how to configure an Outlook Server with OAuth: ruclips.net/video/qOaNyvgdwxA/видео.html&ab_channel=AlejandroReyes
The documentation about the catchall and SPF/DKIM and Catchall was also updated recently:
1. www.odoo.com/documentation/16.0/applications/general/email_communication/email_servers.html#manage-inbound-messages
2. www.odoo.com/documentation/16.0/applications/general/email_communication/email_domain.html
ABOUT THE CATCHALL:
When your customers reply to any email sent from the database they will always be replying to the catchall address, this is an expected behavior. This address routes the answer back to the chatter of the corresponding document: If you send a message from the chatter in SO-0001, when your customer replies, the catchall address will route their reply back to the chatter in SO-0001.
It is formed by the System Parameters:
mail.catchall.alias → catchall
mail.catchall.domain → dbname.odoo.com
= catchall@dbname.odoo.com
If you use a catchall with a custom domain you need to make sure of two things:
→ The address existsin your Email Service Provider and
→ you need to create a forwarding to the original address:
From catchall@mydomain.com to catchall@dbname.odoo.com
I created an online database in version 18, and the catchall email is working for the company. Two days later, I created another company, but I expected a different catchall domain for this company. However, it is showing a 'not found' email after testing. What are the steps to resolve this?
hi Alejandro, I was able to configure outbound emails with your tutorial, in my scenario this is an onpremise server therefore I have configured one email address as catchall but my server is not reading such emails, how can I fix the problem ?
Hello! If you use a catchall with a custom domain in a self hosted database, you need to make sure that you create the address (inbox) in your Email Service Provider.
When your customers reply to any email sent from the database they will always be replying to the catchall address; this address routes the answer back to the chatter of the corresponding document: If you send a message from the chatter in SO-0001, when your customer replies, the catchall address will route their reply back to the chatter in SO-0001.
It is formed by the System Parameters:
mail.catchall.alias → "catchall"
mail.catchall.domain → "dbname.odoo.com"
= catchall@dbname.odoo.com
This address cannot be the same address used to send messages, it will need to be an independent address only used to collect responses. I hope this info is useful!
@@alexxreyesg hi Alejandro, yes I set the right address but I couldn't see the response at Odoo yet, is there any way to connect with your for support??
Hello @@edinbrgt64 ! If it is an Outlook or Gmail server you will need to configure it using OAuth:
Outlook: www.odoo.com/documentation/latest/administration/maintain/azure_oauth.html?highlight=oauth
Gmail: www.odoo.com/documentation/latest/administration/maintain/google_oauth.html?highlight=oauth
In this doesn't solve the issue, I suggest submitting a support ticket in www.odoo.com/help
I am configuring with my gmail account. We put another email address in catchall. Seems like we need to set forwarding email to our sender email for routing reply messages to chatter. But Google need verify the email. How can we address this?
In order to validate the forwarding from Gmail, you need to create a Helpdesk team with the name "catchall" (or whatever the intended "mail.catchall.alias" may be), when the code is sent, it will create a Helpdesk Ticket and you'll be able to confirm it.
This will involve manipulating the "mail.catchall.alias" system parameter to something else temporarily, then switching it back after receiving the code, then archiving the "catchall helpdesk team" and changing the "catchall" email alias under Settings > Technical > Alias to something else,
You can follow the steps shown in the next video: drive.google.com/file/d/12GcJtp0QrApw-mNOvDAHB_jE-aLSSXXY/view
Hola Alex,
Mi correo es de Gsuite, por lo que cuando quiero reenviar el correo catchall de mi dominio al de la base de datos, me pide verificar la dirección de reenvio.
¿como puedo confirmar ese correo recibido en mi base de datos?
Para validar el reenvío desde Gmail, debe crear un alias (e.g. Equipo de Soporte, Equipo de ventas CRM, etc.) con el nombre "catchall" (o cualquiera que sea el "mail.catchall.alias" definido), cuando se envíe el código, se creará un ticket de soporte técnico o un lead en el CRM y podrás confirmarlo.
Esto implicará manipular el parámetro del sistema "mail.catchall.alias" a otra cosa temporalmente, luego volver a cambiarlo después de recibir el código, luego archivar el equipo de soporte o equipo de ventas y cambiar el alias de correo electrónico "catchall" en Configuración > Técnico > Alias, a algo diferente.
Puedes seguir los pasos que se muestran en el siguiente vídeo: drive.google.com/file/d/12GcJtp0QrApw-mNOvDAHB_jE-aLSSXXY/view
@@alexxreyesg gracias.... quedo claro
Hola, cuando ne llegan los correos de catchall no tengo manera de saber que el proveedor respondio; existe alguna forma de que me notifique dentro de odoo?
En las preferencias de tu usuario puedes elegir si quieres que Odoo te avise de las respuestas por correo o en las notificaciones de la barra de menú.
Hi @AHReyesG, in your video i see you make odoo home menu as default page after login, can you tell me how to do that? I try to set home menu in user's home action field but it not success. I'm new on odoo and i've been stuck with this for days. Thank you very much.
Hello! You can select the page that you want to show by setting the field "Homepage URL". You can find this field in Website App → Configuration → Settings. Let me know if you're able to do it😎
@@alexxreyesg Yes i did it. Thank you very much!
Hey Alejandro Great learning , But I facing issue connecting custom domain to odoo. And odoo support present me pakages
like 900$ or 1700$. Please help me I think it takes only 1min of yours. Waiting your reply. ( India )
Hello Sameer! I suggest you review the documentation here www.odoo.com/documentation/17.0/applications/general/email_communication/email_servers.html or submit a ticket here www.odoo.com/help
Hope you were able to solve this!
Alejandro Me puedes ayudar con unas configuraciones en mi Odoo ?
Yo te recompensare tu tiempo.
Solo tengo problemas GSUITE con ODOO
Hola!
Por favor envía un ticket en www.odoo.com/help y será un gusto atenderte!
Si lo que necesitas es crear un servidor de Gmail esta es la documentación: www.odoo.com/documentation/16.0/administration/maintain/google_oauth.html?highlight=oauth
very very hard process oddo