She Wants To Sleep WHERE?!

This story is another doozy from r/TalesFromTheFrontDesk! Just about every night auditor has dealt with the issue of people not understanding that just because it's past midnight and now technically the day of arrival, that doesn't automatically mean you can be checked into a room right then and there. That is SUCH a common misunderstanding. But it's definitely NOT common to have someone insist they can just sleep in the lobby instead. Like... WHAT?!
If you have a story of your experiences working at hotels, or just in customer service in general, please share it with me! I may even make a skit out of it! 😉
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