Best explanation of how to do this. I searched for at least 30 minutes and couldn't find the settings. Facebooks instructions are not correct at this time. They don't give examples or quick links. Thank you Jerry!
Glad it helped! Not sure if this would interest you, but if you want a social media strategy that is easy to keep up with, you might want to come to our next Masterclass: 3 Secrets To A Streamlined Social Media Strategy Sign up here: fiveminutesocialmedia.com/streamline
Anyone having problems with FB Business' automated response? Ours just stopped working about 2 weeks ago. We tried turning it on then off and even recreated the automation but still not working. I also can't find any solutions or even contact support for FB Business. Any ideas?
Hi I hope you will answer my question. I just want to ask if, how do you add a follow up question after clicking the first one? In my page it has add button but beside it is not input message but add weblink URL
Hi Jerry, just seen this particular video and it's timing couldn't be better. In the past I had seen other business pages with a 'FAQ' box which appears towards to top of the page. I have done 5 questions and 5 answers as per your info and online elsewhere, 24 hours ago. I've checked my business page and still no FAQ box. Anything I'm not realising? Thanks, Geoff
Nov 2021: Is that what I just clicked on? This ad had a script with about six different pre-loaded questions. Caught me off guard. I'd rather send a message when I'm READY to ask a question, but no stone goes unturned in this era of advertising... :/
I was wondering if you would know Do you still get notifications on your phone of new Message Alerts if you have it set up as “away message” ? Also if the time zone is set for a certain time does that mean I won’t see notification Alerts of new messages? Please let me know I’m trying to figure it out. Thanks in advance.
You're welcome! Are you struggling at all with reaching people or making money from your social media? We're hosting a free 5-day challenge starting January 18th to help business owners streamline their social media for Reach & Revenue. If you're interested, grab a slot now because late sign-ups won't be allowed: www.fmsmtraining.com/rr-challenge
hey jerry, really like your videos! but after i set up frequently asked question, they can not receive the auto reply even they chose thoese question to send me,why this happend?
I am trying to set up mine with some links to redirect people. However the links are not clickable but just appear as text. Do you have an idea how to resolve this?
Hi! Thank you for this video. I have a question. I set up the FAQ and typed all the answers, but when a client clicks on one of the questions, Facebook doesn’t send the automatic response. What am I doing wrong?
@@Meganatomy No… apparently there is something wrong with this system of Facebook. Sometimes it works, sometimes not 💁🏼♀️ Better to work with an external app or other system
Experiencing the same thing right now. I've set up automated responses to FAQ but the responses aren't coming through to the customer. Very frustrating as I don't know what to do now?
Glad it helped! Not sure if this would interest you, but if you want a social media strategy that is easy to keep up with, you might want to come to our next Masterclass: 3 Secrets To A Streamlined Social Media Strategy Sign up here: fiveminutesocialmedia.com/streamline
Hey thanks for the video! Q.. can I keep the toggle on for 2 things: instant reply and FAQ's? Or should I only be toggling on 1 of these? Wondering what the default is people would see?
Great videos on this topic. You make the topic simple and easy. A lot of the RUclips videos are bad when you are looking for this topic on RUclips. Please keep this topic a regular and please keep your channel up because it is a great channel.
Hello jerry, thank you so much for this video, it is really helpful to me. i am new at social media and this was super good for me to learn about the page messages. greeting from Egypt 💯💯💯
Thank you so much Jerry 💯great content 👍 I have a question for you how did you add the free download cut your social media workload in half option on your RUclips video?what software did you use thank you so much
Hello, i dont see anywhere that inbox button on my facebook page, or that whole menu to the left for that matter? any suggestions where can i get to it? thank you.
Unfortunately Facebook updates things in phases so I can't say for sure, but on Classic Facebook the "inbox" button has always been at the top. On an older version that that you would click Settings at the top of your page, and then there used to be an option on the left called "Messenger Settings" or something like that?
Frequently asked questions not working for me. They can choose one of the pre chosen questions for exampe "when are you open" but it doesn't auto reply! I have written an asnwer but it does not show up
I have setup auto reply. So whenever someone tries to contact me the instant message is shown but after some time if the same guy is contacting then again the instant reply shows. How do i make the instant replay be shown only once per person?
Unfortunately it's not set up to do that - I agree, it should be. Just word it in a way so it won't be too weird, or set it so that it is only turned on during hours you are unlikely to reply within a few hours.
Hello i have a problem i do all questions and the answers, and the problem is that when somebody push o queation the question is sended but no automaticly answer, p.s sorry for my english
need an alternative to facebook as they just blocked all my posts no reasons that i can find then they say cant review my site for another month or so wow what as a mess as im a small music artist its had bad affects any idears to replace them send me a message by the way good video
So sorry this happened! Unfortunately I don't work for Facebook. You might get some answers by looking up the Facebook Community Guidelines. It won't help you this time, but might help you avoid problems in the future. Alternatively, as you said, you can pick a different network to focus on.
You're welcome! The channel name is about being efficient and not wasting time on social media. The videos are all the length they need to be to answer the question - I'd hate to be teaching or explaining something and then stop midway through and say, "Uh-oh, we're out of time!" 😆
The channel name is about being efficient and not wasting time on social media. The videos are all the length they need to be to answer the question - I'd hate to be teaching or explaining something and then stop midway through and say, "Uh-oh, we're out of time!" 😆
You get 8 seconds into the video to deliver a hook to make sure people stay and watch. 8 seconds to achieve a ( hmm!, head tilt in interest, 2 raised eyebrows, etc..) instead we get the same things repeated 3 times for like 30 seconds) HMA -Hook =8 seconds or less- Maintain= the actual stuff, the reason ppl selected to watch the video- Anticipate= drop a wow factor coming at the end so ppl watch till the end to see it. Everything else is a filler to throw in between stuff :)
But the video is remotes? Should cut it or cut down your intro to trim the fat. Otherwise just call it ten minute social media. That is my unsolicited opinion
The channel name is about being efficient and not wasting time on social media. The videos are all the length they need to be to answer the question - I'd hate to be teaching or explaining something and then stop midway through and say, "Uh-oh, we're out of time!" 😆
Best explanation of how to do this. I searched for at least 30 minutes and couldn't find the settings. Facebooks instructions are not correct at this time. They don't give examples or quick links. Thank you Jerry!
Glad it helped!
Not sure if this would interest you, but if you want a social media strategy that is easy to keep up with, you might want to come to our next Masterclass:
3 Secrets To A Streamlined Social Media Strategy
Sign up here: fiveminutesocialmedia.com/streamline
Is it possible to use the Facebook messenger with an automatic message, without having any other website?
Anyone having problems with FB Business' automated response? Ours just stopped working about 2 weeks ago. We tried turning it on then off and even recreated the automation but still not working. I also can't find any solutions or even contact support for FB Business. Any ideas?
Hi I hope you will answer my question. I just want to ask if, how do you add a follow up question after clicking the first one? In my page it has add button but beside it is not input message but add weblink URL
how to auto send pictures?
Hi Jerry, just seen this particular video and it's timing couldn't be better.
In the past I had seen other business pages with a 'FAQ' box which appears towards to top of the page.
I have done 5 questions and 5 answers as per your info and online elsewhere, 24 hours ago.
I've checked my business page and still no FAQ box.
Anything I'm not realising?
Thanks, Geoff
its not working anymore..
Nov 2021: Is that what I just clicked on? This ad had a script with about six different pre-loaded questions. Caught me off guard. I'd rather send a message when I'm READY to ask a question, but no stone goes unturned in this era of advertising... :/
I was wondering if you would know Do you still get notifications on your phone of new Message Alerts if you have it set up as “away message” ? Also if the time zone is set for a certain time does that mean I won’t see notification Alerts of new messages? Please let me know I’m trying to figure it out. Thanks in advance.
i think sir... pls help me... the frequently asked questions dont work... i mean there are no options on customers end
Thanks million sir
You're welcome!
Are you struggling at all with reaching people or making money from your social media? We're hosting a free 5-day challenge starting January 18th to help business owners streamline their social media for Reach & Revenue.
If you're interested, grab a slot now because late sign-ups won't be allowed:
www.fmsmtraining.com/rr-challenge
hey jerry, really like your videos! but after i set up frequently asked question, they can not receive the auto reply even they chose thoese question to send me,why this happend?
I am trying to set up mine with some links to redirect people. However the links are not clickable but just appear as text. Do you have an idea how to resolve this?
I know how to do automatic responses on my business page, but how can I do it on my public page?
Hi! Thank you for this video. I have a question. I set up the FAQ and typed all the answers, but when a client clicks on one of the questions, Facebook doesn’t send the automatic response. What am I doing wrong?
Same question. Did you find a solution?
@@Meganatomy No… apparently there is something wrong with this system of Facebook. Sometimes it works, sometimes not 💁🏼♀️ Better to work with an external app or other system
@@nederlandslerenmetsofie1368 oh, i also have this same question? have you guys solve it?
Experiencing the same thing right now. I've set up automated responses to FAQ but the responses aren't coming through to the customer. Very frustrating as I don't know what to do now?
I have the same issue guys is there a solution you found?
HELPFUL Video
Glad it helped!
Not sure if this would interest you, but if you want a social media strategy that is easy to keep up with, you might want to come to our next Masterclass:
3 Secrets To A Streamlined Social Media Strategy
Sign up here: fiveminutesocialmedia.com/streamline
Great source of info worth the watch
Thanks!
Thank you for this video! Quick question….when I set up an instant reply, it won’t let me save it. Could you please explain what I’m missing?
Unfortunately not - might just be a bug. See if you can try it in a different browser?
Sir can we censor posts in what’s app group.
Thank you so much brother 🙏
You're welcome!
Hey thanks for the video! Q.. can I keep the toggle on for 2 things: instant reply and FAQ's? Or should I only be toggling on 1 of these? Wondering what the default is people would see?
Great videos on this topic. You make the topic simple and easy. A lot of the RUclips videos are bad when you are looking for this topic on RUclips. Please keep this topic a regular and please keep your channel up because it is a great channel.
Thanks so much! I'm happy to help :)
@@mrjerrypotter Your welcome. I am glad to be a fan and a subscriber to your great channel
😄
Is it possible to use the Facebook messenger with an automatic message, without having any other website?
can i do this for my personal account? because people are harassing me on my personal account and not texting me through my business account
Hello jerry, thank you so much for this video, it is really helpful to me.
i am new at social media and this was super good for me to learn about the page messages.
greeting from Egypt 💯💯💯
You're welcome!
Thank you so much Jerry 💯great content 👍 I have a question for you how did you add the free download cut your social media workload in half option on your RUclips video?what software did you use thank you so much
Here's how from RUclips: support.google.com/youtube/answer/2887282?hl=en
I set up the FAQ, it shows up in messenger but it doesn't show up when using web, is it really like that?
I set up an automated response but when it comes up it sends a partial message than a full message..
How do u setup auto response to person who sent u starts
Hello, i dont see anywhere that inbox button on my facebook page, or that whole menu to the left for that matter? any suggestions where can i get to it? thank you.
Unfortunately Facebook updates things in phases so I can't say for sure, but on Classic Facebook the "inbox" button has always been at the top.
On an older version that that you would click Settings at the top of your page, and then there used to be an option on the left called "Messenger Settings" or something like that?
@@mrjerrypotter is this possible with a profile account? Or do i need a page ?
No, this is only on Business Pages.
Frequently asked questions not working for me. They can choose one of the pre chosen questions for exampe "when are you open" but it doesn't auto reply! I have written an asnwer but it does not show up
Hey Daniel - Unfortunately, we don't work for Facebook so can't help you with this. So sorry this happened!
How about the image feauture? I tried uploading something but it doesnt show up in the automated message. Pls help thanks
I was not able to find any Messenger in left column from my page settings. Must have changed everything around again.
I have setup auto reply. So whenever someone tries to contact me the instant message is shown but after some time if the same guy is contacting then again the instant reply shows.
How do i make the instant replay be shown only once per person?
Unfortunately it's not set up to do that - I agree, it should be.
Just word it in a way so it won't be too weird, or set it so that it is only turned on during hours you are unlikely to reply within a few hours.
How much it cost for the Facebook business account?
I'm wondering why my FB page doesn't have a Follow-Up tab? I'm Using FB meta business
Hello i have a problem i do all questions and the answers, and the problem is that when somebody push o queation the question is sended but no automaticly answer, p.s sorry for my english
I don't know why that would be except Facebook is buggy right now. It happened on my page this week too!
im learnt somethin' here
Great!
need an alternative to facebook as they just blocked all my posts no reasons that i can find then they say cant review my site for another month or so wow what as a mess as im a small music artist its had bad affects any idears to replace them send me a message by the way good video
So sorry this happened! Unfortunately I don't work for Facebook. You might get some answers by looking up the Facebook Community Guidelines. It won't help you this time, but might help you avoid problems in the future.
Alternatively, as you said, you can pick a different network to focus on.
But........... That wasn't 5 minutes
Hahaha jk. Thanks for this
You're welcome!
The channel name is about being efficient and not wasting time on social media. The videos are all the length they need to be to answer the question - I'd hate to be teaching or explaining something and then stop midway through and say, "Uh-oh, we're out of time!" 😆
I have no "Page Recommended" option!!!
Unfortunately features vary from region to region, and Facebook rolls out updates to small groups at a time. Hope you get it soon!
This was 10 mins!!!
The channel name is about being efficient and not wasting time on social media. The videos are all the length they need to be to answer the question - I'd hate to be teaching or explaining something and then stop midway through and say, "Uh-oh, we're out of time!" 😆
@@mrjerrypotter you wasted my time talking and it would of been better to do that
👌👌
😀
You get 8 seconds into the video to deliver a hook to make sure people stay and watch. 8 seconds to achieve a ( hmm!, head tilt in interest, 2 raised eyebrows, etc..) instead we get the same things repeated 3 times for like 30 seconds) HMA -Hook =8 seconds or less- Maintain= the actual stuff, the reason ppl selected to watch the video- Anticipate= drop a wow factor coming at the end so ppl watch till the end to see it. Everything else is a filler to throw in between stuff :)
But the video is remotes? Should cut it or cut down your intro to trim the fat. Otherwise just call it ten minute social media. That is my unsolicited opinion
5 minutes?
The channel name is about being efficient and not wasting time on social media. The videos are all the length they need to be to answer the question - I'd hate to be teaching or explaining something and then stop midway through and say, "Uh-oh, we're out of time!" 😆