Thanks for the shoutout. I hope with the increase in USPS first class that they can improve locating packages. If you have anything go through Greensboro, it can be a chalky as well.
I live in Roanoke and everything goes through G’boro. The mail has been a mess. I can get items from California in 2-3 days. But if an item comes from NJ or NY, look out! I got an open box earlier this week. It was a miracle the items were still in it. I get other peoples mail, others get mine. The USPO needs help other than price increases.
I have one package with a weird "no delivery scan" message, so I went on an filed a missing package form. Usually if you do that it puts the responsibility on the post master and the local offices will respond better to that than to just one of us calling. There is one more form to escalate to, called lost package, I usually give them 48 hours to investigate and If I don't hear back, I will do that. If all else fails, file a complaint with the Post Master Generals office. I had a package one time that showed it made it to my local office but wasn't getting delivered. It was amazing how fast they found it and brought it to me when I filed a complaint.
I like the long shows I enjoy them with coffee in the mornings or just before bed to unwind. I call these my educational videos and my wife actually likes listening to you also. No matter how long you pick you can always learn more, plus its good entertainment. If only people would watch stuff like this and less news.
I have had a couple package go missing and being Ebay had and was able to verify tracking. Ebay refunded the buyer and I got to keep the money from the sale. This is something you should look into.
We had a package going to CA. Post office sent it to Los Angeles..then Washington DC..then N Carolina..then Georgia. I went to my small town post office and gave them the tracking number and they had to call Georgia and have them find it and get it back on track...it was delivered 2 days later in CA.
They started doing the same thing to us as we brought larger numbers of packages to them. Suddenly we were selling too much and sending out too many packages and some of them are disappearing . 🤔 We have lost an excess of $600.00 worth of merch in the last 3 months. We tried collecting the postal insurance and were told the items didn't meet their guidelines? We paid insurance and they won't stand behind it. We are a very small family run ebay business and we are just losing too much money in lost merchandise and postal fees to continue. I have heard this from other sellers and I think it's being done on purpose....they don't want anyone to get ahead because they want everyone to become dependent on the government for survival? It seems a bit fishy. 👁️
A small hand held purse is called a clutch. As a reseller, I truly have had my issues with the US post office. Drives me crazy. My son (24yrs) always tells me "Mom, it's just the cost of doing business" I suppose, but never nice to have to do a refund when it wasn't your fault. I will be finally purchasing a label maker next month. ( I have over 56,000 sales and they have all been cut and tape) Will purchase thru your Rollo link. Hope it helps you a little. Love your channel and your kids are great.
@@vittoriovuocolo2438 Unfortunately, it works out that way. It is totally frustrating to have to refund a sale when it's the post office losing a package. So, I agree with you that it should not be, but it is.
Usually if I ask the post office to trace a package if its over a couple weeks, and the post office locates it ....even after a month. Frankly if the item is $100 or higher I pay for the insurance or increase the buyer pay amount so they pay for the insurance . The $2 or $3 is definitely worth the peace of mind. I would never ship an expensive item without insurance.
Kearney NJ distribution center had a roof collapse during Hurricane Ida….so not in use…all packages going thru Teterboro, NJ (so they have double work)…packages just sit for days before being processed….scared about Xmas rush. I have packages now taking 10 days to get places but USPS is not adjusting the expected delivery date knowing there is a problem. Ugh! And eBay makes no note to the buyers concerning the issue.
@@southernlady67 …true, but it is not ALL packages..6 sent out same day…one gets stalled …very similar to Christmas time deliveries are all over the place. Thank you.
Video length is perfect. Ive sold on ebay for around 20 years, and the post office loses at least 2 to 3 items a year that never makes it to its destination. I actually got a item that was return to sender because it said it was undeliverable. I received it almost 6 months later. I did re-sell it but for a lot less. Keep up the good work and great videos!!
I'm recovering from covid pneumonia. I love the longer form videos several of you guys are putting out lately. I put my store on an extended handling model while I'm healing, so things are super slow. Which is good! Now I'm catching up on videos.
Kevin. Just got a no received today. This is what USPS stated; Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. This was accepted at USPS Rochester, NY on 9/14/2021 & has been in Miami since the 15th going to Arizona. It has been a while until recently. This is the second time in three weeks Thanks for your video's.
My local sorting facility has been awful for the last month. One time I shipped four items and they all must have been in the same bin as it took a week before any of them got scanned in and left the sorting facility. On top of that I shipped another item 2 days after and that one arrived and left the facility 3 days before the original four packages. Then in the last week I again had a package get lost for eight days at the facility and again other packages I sent after already were scanned through and even delivered. It's like they just have random bins sitting around that they decide not to go through. Very frustrating and just waiting for the day I have to refund someone who isn't patient and then I lose both the money and the item once the post office gets around to delivering it.
I agree with Rebel that if you get no results and have concerns, you should talk to the postmaster of that facility. They are often annoyed to be bothered, but yet I have been told by one that "they don't get any complaints and so everything must be fine." However, not pertaining to reselling (or maybe it is?), I once had an envelope suspiciously torn and talked to the postmaster. She asked if I could let her know when this happens again as they were investigating theft issues from within their facility. Just saying.
I’ve had about 3 items in past year that have been lost. USPS takes no ownership, and always says you have to wait 3 wks before they will do anything. One item finally arrived, and the USPS showed no tracking whatsoever on an if it fits box. The other 2 just went to never never land, and they denied the claims, stating “ over the accepted time to file”..I use Fed Ex a lot now
Okay, today is a day apparently. Reported a buyer due to abusive messages - not a buyer I've sold/shipped anything to - (and blocked them) and then about an hour later got an message from eBay about a "suspicious buyer for item" and I'm thinking wow, that's a quick turn around because I expected to hear nothing. Turns out it's about another buyer, who I sold something to early this week without any trouble, payment went through fine and is in my account and the item was delivered today. The buyer account now says it's not registered so not sure what happened, but that's two new experiences in one day.
I live in Roanoke and they picked up a package on the 9th and lost it. It never even got scanned at pickup. Talked to my mailman and turns out he was on vacation. The sub always cuts corners so....
I was the first person to be on record to get seasick on the Jungle Cruise ride at Disneyland... It was a weird situation where I didn't want to postpone a date with this gorgeous redhead a third time due to illness... This time I was near the end of a vicious flu bug and still went... I was okay until I went on the dock for the ride...and felt a bit queasy... I was in trouble midway through when I heaved ho over the side of the boat... I married her youngest sister when she was 19...and my sister-in-law never let me hear the end of that incident...
Hi Kevin, got this message from a buyer, (Buyer's note: They say they "do" drop & toss!!! Please,please wrap good. LOts of stuff coming n broken. Thanks, matt) This is the feedback i received after it was delivered. (***** ~ 5 STAR SELLER ~~~ BEAUTIFUL ITEM ~~~ WELL PACKED ~~ WOULD BUY FROM AGAIN). I must say i have moved over 50 times so far in my lifetime, so i am very knowledgeable on how to pack. lol. I used to be able to pack 6 rooms, plus the basement in one day. lol. Haven't lossed many things through USPS, just a couple of items came back and they said they couldn't deliver, the address was wrong. Never heard from the buyer though.
We are having issues with packages not showing any movement for several days here lately. Only two of them ended up arriving late. When I contacted the post office they replied with an email saying that covid is causing them issues. Sometimes it will go from our distribution center to out for delivered without any scan points in between.
Kevin, I love your "When in doubt, part it out" I had a Ninja coffee bar, which stopped working properly. I took your advice and sold the pot, the filter basket, the scoop and the frother, al. For more than my original retail purchase $$ Thanks again for the very helpful teachings
Due all the problems with shipping last year during 4th quarter We no longer ship using Parcel Select - Only use Priority now. We had problems with the Pennsylvania hub. Detroit wasn't much better but being as we are in Michigan, it has to go thru Detroit. I also just recently sent a package that said it was delivered....it was delivered to a different state than it was sent. I have filed an appeal with USPS but have not heard back on that. The problems are starting early this year.
LOVE this channel. Video length is just great, i watch you while i'm sitting on my bed, listing away on ebay. Learning so much from you, When in Doubt, Part It Out!!! favorite ride at Disneyland is Haunted Mansion and Splash Mountain. Cheers from Los Angeles! Johnny & Karen Mancilla- Full Flavor Retro
I've got a package shipped Sept. 10th that shows it was dropped off (and luckily I waited to have it scanned in) and then was "picked up" later that day and then nothing since. I went in to my local post office Monday just to have them look it up (even though I knew nothing would come of it) and the worker checked with their supervisor who said some facilities are having equipment shifted and as such a lot of first class packages aren't having scans until their destination. But seeing as it's been 14 days and no delivery scan I'm saying it's lost or been delivered without a scan. Luckily it's only a $17 free ship item but still frustrating. So far I haven't heard anything from the buyer and I'm hoping I won't. I had another item show up crazy damaged a couple weeks ago to a buyer and had to refund, though luckily it was shipped Priority and USPS says they've paid the claim, but I haven't gotten the check in yet.
I just had 3 things get "lost" in transit. Luckily all were eventually found. One person entered a complaint when their order was 1 day late. After 2 days he wanted me "to do the right thing" and give him a refund and promised to send new payment if the piece showed up. The piece showed up the next day.
I worked at the Post Office for 31 years. They have the worst tracking system in the country. No one in the Post Office really knows where your parcel is until a Carrier receives it and scans it delivered. The Post Office is overwhelmed with parcels and Q4 is going to be bad.
I’ve been keeping a check on all my shipped packages. I have one from about 3 weeks ago that’s showing it was accepted at the post office of the city where it was going but doesn’t show it as delivered. I never heard anything from the buyer so I don’t know if they got it or not. I hope it was just a tracking system error.
I'm in Texas and my items get sorted at the Corpus Christi terminal. They have been a thorn in my side to say the least. Right now I am dealing with a package that is running late to a customer in Atlanta. Unfortunately he gave me a negative review that I might be stuck with because he is not happy about the late package. I mail my items out within 1 day. I tried to explain to him that it is out of my control but he is being difficult. Anyway, I feel your pain.
On Mercari, I had a customer insist on using FedEx Smart Post. So, I did. The package was suppose to go to Arizona. It was somehow “delivered” in MS. Then Mercari is tell both of us that the tracking is saying it’s coming back to me. I guess they got a special tracking number, because it never moved for the buyer or me. I eventually refunded her. Still have no idea where the package is.
Springfield MA has been my nemesis ….Yikes I’m scared to ship whenever I have an East Coast sale. I had 3 packages fall into the abyss with the last scan showing that facility. I’m in MI and Detroit is horrible too… complete standstill last year at Christmas. Now I’m going to tell a good story … I sent a book Media Mail no less February 8th. Book never showed up and buyer so graciously gave it 3 weeks before contacting me. I refunded with apologies. She was so sweet and kind. Anyway same buyer bought a new book in July. That book was delivered in 4 days ….and guess what…..you guessed it ……. book from Feb showed up the next day. Buyer let me know and wanted to pay me back for the book. I told her we were fine….hoped she enjoys the book and it was worth the wait. 😂
Ugh...I'm having the same problem with USPS....I'm dealing with my 4th lost package....I noticed all the packages I dropped off this week say "delayed" in the tracking....I think I'm shutting my Ebay store down Nov-Dec...I had something go from NJ to Australia, but they can't seem to get a package from NJ to NY....Very frustrating
This past month, 3 in 5 of my packages are getting delayed. Some (Priority Mail) have taken 3 weeks to be delivered. Packages are being sent to different sorting facilities in opposite directions of travel for storage. A lot of packages with "Processing Exception Other Delay" message. I know USPS is citing Covid-19 for delays. FedEx has said they lost $100+ million last quarter alone due to labor shortages and cannot keep up with volume. They warn people to send stuff, especially around Holidays with plenty of extra time for travel. I believe this Holiday shipping season is going to have way more problems than last. It's already begun and not looking good.....
i just filed a request for a investigation on a package i received a exception on and tracking stopped. Have these issues been resolved in your favor? What has been the end result in your experience?
@@metric411 So far they all have been eventually resolved yes. When I filed for a request on one that was taking over 3 weeks I got an automated reply within 12 hours saying it has been resolved and closed. However the customer didn't receive the item until about 5 or 6 days after that... Half of my tracking info doesn't update until it's been delivered now. The exception thing doesn't make sense because I sent two packages to the same person and one got the exception and the other didn't. They were both sent Priority and brought to the post office together at the same time.
I am getting the exception/delay message on almost every package. That is, not on every Media Mail package. Media Mail seems to be beating First Class & Priority at the moment.....
I have 5 packages shipped on 13th and tracking shows only my local post office scanned and no updates since it was scanned on 13th. I opened a claim with usps to research. They called me the same day and said package is not lost and probably late due to flooding. No flooding in my area. 10 other packages shipped same day and time all been delivered.
Yes the post office is slowing delivery or slow/ get stuck in a location . I have not lost anything so far this year, but buyer placed a complaint with eBay for none delivery. The tracking is not updated in eBay either compared to USPS site.
I just recently got a positive feedback review but on my end it says “awaiting delivery scan” so obviously they never scanned it but did deliver it. Thankfully the buyer was honest.
I discovered my post office doesn't scan in my packages when they get them because ebay said I had a slow shipping percentage. I have one day shipping. Now we take them ourselves and scan them..
Late Q4 has always been a troublesome time for me in terms of shipping. Not as bad as last year, mind you, but before the pandemic, every time I ever had an issue with shipping--broken items, lost items, very late items, it was always in December. So much so that I started closing up shop early in December each year so that I could enjoy the holidays without the extra stress of postage issues. Mind you, I'm a very part-time seller, so that's easier for me to do than for a full time reseller such as yourself. Best of luck!
Denver is atrocious!!!! Plus they give preference to Amazon, so lots of my sales get caught up there at the Distribution Facility. There are times that I will drive an hour north to Cheyenne, WY to drop off packages. Favorite Disney ride is Small World. Very chill and cool on a hot day.
Better consider Priority Mail starting Oct 1st when USPS says they will start slowing down First Class Mail and charge more for the holiday season I read.
I feel ya. Ive had two people return shoes. They said the shoes eerent the right size. What??? The size was on there. Smh. And yes now the usps loses and breaks more than they deliver now.
aka 🌵 Desert Girl Pickers 🌵🌞 hey Kevin, I'm a faithful viewer & soon to be selling on eBay again after 20+ away. To answer your question, NO, I don't think your videos are too long 🙂. If I'm watching one & have to go do something, I just pause it & restart later 😁. Your videos are always very informative and fun and I love watching you & your family and pets 🥰. Keep up the great work/content! Thanks! 😃
Just went through this 2 times this week with media mail.Pittsburgh Pennsylvania Network Hub. They are low on employees so they said they sort and send out mail by category starting with first class and ending with media .They said its taking up to 30 days for media mail to get where its going. Just crazy.
Sorry about your second lost package. I had one recently were the mail person delivered it somewhere to an apt complex or condo but did not scan it in and I had to refund. I think I have another one where it says out for delivery but never delivered. They have not opened a case... I have messaged the person twice but they have never responded as to if it was delivered, but they did not leave me feedback. That's my 2 recent ones...
Just a follow-up to my comment. If you are lucky enough to be using a small post office, be super kind and learn their names, which I'm sure you do already. I have developed a friendly business relationship with my postal workers I drop off with and they reciprocate by helping me whenever they can, and they seem to be glad when I show up with packages.
Part of raises for employees is calculated during the twice a year piece count. I always ran extra sales around that time so I had more going out. My carrier and the local office were thankful. This was the PO in a town of 2500. :)
I don’t sell a lot but I sell odd stuff sometimes. My first year Worthpoint subscription paid for itself with one item I would not have priced high enough without it. That’s my justification and I’m sticking with it, at least for this year.
I don't notice how long the videos are, unless they are short. I really enjoy the content, the history lessons and the off tangent comments. Please continue as you are 😀
My friends who shops a lot of Amazon has has 3 packages lost by the USPS in the last few months. We need to get Lajoy out of there. USPS said it is going to get worse.
I ship out normally 12-15 orders a day via USPS, and summer was fine no issues, but just this week have had 2 lost packages, had to file missing mail claims on both.
I'm always disappointed when I find a package is coming via the post office. Number one reason is that it means it's not coming to our door. Secondly, out of last 5 pkgs 2 have been lost. Post also charges for tracking.
2 years ago I sold a tool to a guy in CA. After 2 weeks he messaged me that it never arrived. Tracking stopped somewhere in Iowa. I reported it as missing to USPS. They couldn't find it. I sent the buyer another tool for free. 60 days later, the buyer contacted me that the first tool mysteriously arrived! He asked me what he should do, I told him to enjoy it or give it away 😁
I am a firm believer that there are two different USPS tracking systems. 1) Public View -shows very little and a lot of times shows little to no movement. 2) Internal view - shows the truth…slow movement and factual info. They don’t show the truth and it’s ridiculous. I wish there were a customer satisfaction survey for USPS.
I enjoy the longer videos, good to listen to while working. I have another missing package from FedEx, It is a high-dollar item and the seller and FedEx are dragging their heels to get it settled. Also about 3 weeks ago I had a subscriber win a mystery box from my give away and they lived in Cleveland and I shipped from Cincinnati and it took them over 2 weeks to receive it. Yoda and Chewie are my favorites from Star Wars.
It's a shame about the missing item, but as we all constantly remind ourselves, it goes with the territory sigh... I picture this big bin at the post office that has piles of packages in it where the labels have become unreadable or damaged, but it's it too intimidating for them to go through. 😂 BTW, Reagan is getting quite proficient with her camera presence, kudos to her 'teachers'.
USPS lately has been messing more and we’re not even in the holidays yet. I just received a claim from buyer that item was supposed to arrive 5 days ago and nothing. Open up a missing mail claim through USPS and I got a phone call from rep saying that item was still on its way. Which I already knew that with tracking # and told them they needed to find my item and they said unfortunately they don’t know and to wait 30 days to open a claim so I can receive the insurance. Buyer is not going to wait that long, worst part is item is worth $100 and I’m only be getting $50 from insurance. From now on I will add insurance to all my items.
I had something similar happen a few weeks ago! My mail goes goes to Charleston WV to be sorted first. Mailed out several packages, two going to different destinations in Pennsylvania. One processed thru Charleston, departed Charleston and arrived on time. The other sat at the Charleston facility for 6 days before it finally updated as arrived at Philadelphia sorting facility. When I checked the tracking on the eBay sight, there wasn’t anything listed other than “processed through Charleston” however on the USPS sight it actually said my package was being delayed but didn’t give a reason. Thankfully my customer was patient and was satisfied when the item arrived. I don’t know what happened, but this is second time in 2 months it’s happened and the only thing I have done differently is use different labels than I had been using. Don’t know if that had anything to do with it.
After last year from Thanksgiving to Christmas having every package take weeks to get delivered I plan on stop selling after Halloween or it will be shipped UPS. USPS saying they are slowing down deliveries starting tomorrow so we will see how bad it gets. Better get your Christmas orders in early this year.
Hey Kevin Hopefully this isn’t the trend that the post office is going to be setting for Q4. We can’t have another Q4 like last year. Thanks for sharing.
my first ebay sale I shipped on 9/2, delivery was to be 9/7 to NJ. they still haven't received it. it's in another NJ post office 9 miles away from the buyer and they can't give me a resolution date. Buyer seems to be understanding, but I don't want to refund if the item could eventually get to him
Never lost a package in my life but 4 have gone missing this year. I ebay about 1k packages per year. No UPS or FedEx packages have gone missing. It sucks for sure. All of mine were small. 6" x 4" x 4".
Always like the commenwealth cat (Pepper). Always like the knowledge and stories that you share with your subscribers. Thanks for the effort of posting your videos. Hope this finds you and the family doing well.
I mailed my daughter in-law a birthday card on September 17 for her September 23rd birthday. It is now September 25th and she still has not received it! She lives in Harrisonburg, Va. What is up with the Virginia post offices? I do realize that it could have been delivered to the wrong address, but that is still a mistake through USPS.
I think it's someone at your local post office who watches your channel is doing some shopping check into it The same thing happened to me with my packages I mail out for my business
I keep telling everyone to report these things as stolen by a postal employee to the Office of the Postal Inspector. Reporting the package as missing goes to a computer screen where a postal employee runs the number, can't find it and clears the lost package request from the system without ever lifting more than the finger it took to click the mouse. When enough of us start reporting theft of package the Postal inspectors will eventually look into it.
Are the packages they are losing passing through New Jersey or another state severely impacted by recent hurricanes? I've been seeing packages in these areas take longee or just go missing.
Oh no Kevin, hope they find it. For me, USPS averages 3 lost packages a year, and, I just received a package 5 months late from UPS. Frustrating, but, seems to be part of doing business.
My packages go to Oakland, California facility. I’ve never had a a problem. They are awesome. It’s when my packages arrive at other facilities where I have the problems. Mostly Pennsylvania loses my packages.
I love your show! I drive 20-30 mins to my college classes so I put your show on while driving. I’ve been a solid fan for couple of months now and have caught up way back with your videos 😂. Something I’d like to see change is finding the items. I know a lot of people love seeing your shed because it’s AWESOME! But I feel like it takes too long and takes away from the value of the video. I love that the kids have their own segment. I’ve started parting out printers thanks to you and Osborn2thrift. Thanks for the consistency. Have a blessed day!!!
Im always curious how usps loses a package and doesnt ever find it??? does it just disappear, does a label get pulled off, they damaged it and won't admit it, or it just falls behind the washer and dryer and cant be reached????
Hi I am just letting you know I am enjoying the content and the length as I learn much more with the longer content so thanks so much and I hope to start having the items I have sell as I am very new to this and still have many more items to list.
@@commonwealthflipper I know this is not as exciting to you as it is me but I finally sold my very first item on Ebay!! I could not have made this possible without all the great resellers who are willing to share their items listed and sold comps. I asked my older sons to teach me how to sell on eBay and they said it was not hard to learn, well come to find out they did not know how to sell they only knew how to buy lol so now I know more than those whipper snappers!
Thanks for the shoutout. I hope with the increase in USPS first class that they can improve locating packages. If you have anything go through Greensboro, it can be a chalky as well.
I live in Roanoke and everything goes through G’boro. The mail has been a mess. I can get items from California in 2-3 days. But if an item comes from NJ or NY, look out! I got an open box earlier this week. It was a miracle the items were still in it. I get other peoples mail, others get mine. The USPO needs help other than price increases.
I have one package with a weird "no delivery scan" message, so I went on an filed a missing package form. Usually if you do that it puts the responsibility on the post master and the local offices will respond better to that than to just one of us calling. There is one more form to escalate to, called lost package, I usually give them 48 hours to investigate and If I don't hear back, I will do that. If all else fails, file a complaint with the Post Master Generals office. I had a package one time that showed it made it to my local office but wasn't getting delivered. It was amazing how fast they found it and brought it to me when I filed a complaint.
Probably you should send some Enemen (Enemans?) to the USPS sorting hubs so they can keep things moving
lol
My local USPS has had to reduce hours because of staffing shortages. Q4 is going to be brutal.
I like the long shows I enjoy them with coffee in the mornings or just before bed to unwind. I call these my educational videos and my wife actually likes listening to you also. No matter how long you pick you can always learn more, plus its good entertainment. If only people would watch stuff like this and less news.
I have had a couple package go missing and being Ebay had and was able to verify tracking. Ebay refunded the buyer and I got to keep the money from the sale. This is something you should look into.
We need more cats in the videos! :) They are such helpful little critters. LOL
We had a package going to CA. Post office sent it to Los Angeles..then Washington DC..then N Carolina..then Georgia. I went to my small town post office and gave them the tracking number and they had to call Georgia and have them find it and get it back on track...it was delivered 2 days later in CA.
They started doing the same thing to us as we brought larger numbers of packages to them. Suddenly we were selling too much and sending out too many packages and some of them are disappearing . 🤔 We have lost an excess of $600.00 worth of merch in the last 3 months. We tried collecting the postal insurance and were told the items didn't meet their guidelines? We paid insurance and they won't stand behind it. We are a very small family run ebay business and we are just losing too much money in lost merchandise and postal fees to continue. I have heard this from other sellers and I think it's being done on purpose....they don't want anyone to get ahead because they want everyone to become dependent on the government for survival? It seems a bit fishy. 👁️
A small hand held purse is called a clutch. As a reseller, I truly have had my issues with the US post office. Drives me crazy. My son (24yrs) always tells me "Mom, it's just the cost of doing business" I suppose, but never nice to have to do a refund when it wasn't your fault.
I will be finally purchasing a label maker next month. ( I have over 56,000 sales and they have all been cut and tape) Will purchase thru your Rollo link. Hope it helps you a little. Love your channel and your kids are great.
The post office not doing their job is not the cost of doing business.
@@vittoriovuocolo2438 Unfortunately, it works out that way. It is totally frustrating to have to refund a sale when it's the post office losing a package. So, I agree with you that it should not be, but it is.
The Long videos are great. I play them in the background while I'm working so the longer the better.
Usually if I ask the post office to trace a package if its over a couple weeks, and the post office locates it ....even after a month.
Frankly if the item is $100 or higher I pay for the insurance or increase the buyer pay amount so they pay for the insurance . The $2 or $3 is definitely worth the peace of mind. I would never ship an expensive item without insurance.
Kearney NJ distribution center had a roof collapse during Hurricane Ida….so not in use…all packages going thru Teterboro, NJ (so they have double work)…packages just sit for days before being processed….scared about Xmas rush. I have packages now taking 10 days to get places but USPS is not adjusting the expected delivery date knowing there is a problem. Ugh! And eBay makes no note to the buyers concerning the issue.
Since you have experienced this, maybe you could just ad a note to the buyer about any issue that could arise with delivery....
@@southernlady67 …true, but it is not ALL packages..6 sent out same day…one gets stalled …very similar to Christmas time deliveries are all over the place. Thank you.
Video length is perfect. Ive sold on ebay for around 20 years, and the post office loses at least 2 to 3 items a year that never makes it to its destination. I actually got a item that was return to sender because it said it was undeliverable. I received it almost 6 months later. I did re-sell it but for a lot less. Keep up the good work and great videos!!
Memphis, TN is horrible at losing packages as well.
I'm recovering from covid pneumonia. I love the longer form videos several of you guys are putting out lately. I put my store on an extended handling model while I'm healing, so things are super slow. Which is good! Now I'm catching up on videos.
Kevin. Just got a no received today. This is what USPS stated; Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. This was accepted at USPS Rochester, NY on 9/14/2021 & has been in Miami since the 15th going to Arizona. It has been a while until recently. This is the second time in three weeks Thanks for your video's.
My local sorting facility has been awful for the last month. One time I shipped four items and they all must have been in the same bin as it took a week before any of them got scanned in and left the sorting facility. On top of that I shipped another item 2 days after and that one arrived and left the facility 3 days before the original four packages. Then in the last week I again had a package get lost for eight days at the facility and again other packages I sent after already were scanned through and even delivered. It's like they just have random bins sitting around that they decide not to go through. Very frustrating and just waiting for the day I have to refund someone who isn't patient and then I lose both the money and the item once the post office gets around to delivering it.
I agree with Rebel that if you get no results and have concerns, you should talk to the postmaster of that facility. They are often annoyed to be bothered, but yet I have been told by one that "they don't get any complaints and so everything must be fine." However, not pertaining to reselling (or maybe it is?), I once had an envelope suspiciously torn and talked to the postmaster. She asked if I could let her know when this happens again as they were investigating theft issues from within their facility. Just saying.
That’s cool about the donation to the animal shelter. Our dogs have always been rescues.
I’ve had about 3 items in past year that have been lost. USPS takes no ownership, and always says you have to wait 3 wks before they will do anything. One item finally arrived, and the USPS showed no tracking whatsoever on an if it fits box. The other 2 just went to never never land, and they denied the claims, stating “ over the accepted time to file”..I use Fed Ex a lot now
Okay, today is a day apparently. Reported a buyer due to abusive messages - not a buyer I've sold/shipped anything to - (and blocked them) and then about an hour later got an message from eBay about a "suspicious buyer for item" and I'm thinking wow, that's a quick turn around because I expected to hear nothing. Turns out it's about another buyer, who I sold something to early this week without any trouble, payment went through fine and is in my account and the item was delivered today. The buyer account now says it's not registered so not sure what happened, but that's two new experiences in one day.
interesting
Names for the new shed- you could put all contributors names in an online Word Search and just print it out!
Thanks, Reagan for the Commonwealth comedy at the end of the just the right length videos.
I live in Roanoke and they picked up a package on the 9th and lost it. It never even got scanned at pickup. Talked to my mailman and turns out he was on vacation. The sub always cuts corners so....
I was the first person to be on record to get seasick on the Jungle Cruise ride at Disneyland... It was a weird situation where I didn't want to postpone a date with this gorgeous redhead a third time due to illness... This time I was near the end of a vicious flu bug and still went... I was okay until I went on the dock for the ride...and felt a bit queasy... I was in trouble midway through when I heaved ho over the side of the boat...
I married her youngest sister when she was 19...and my sister-in-law never let me hear the end of that incident...
Thanks. Shows are a great length. So nice of you to donate her her Charity!!!
Hi Kevin, got this message from a buyer, (Buyer's note: They say they "do" drop & toss!!! Please,please wrap good. LOts of stuff coming n broken. Thanks, matt) This is the feedback i received after it was delivered. (***** ~ 5 STAR SELLER ~~~ BEAUTIFUL ITEM ~~~ WELL PACKED ~~ WOULD BUY FROM AGAIN). I must say i have moved over 50 times so far in my lifetime, so i am very knowledgeable on how to pack. lol. I used to be able to pack 6 rooms, plus the basement in one day. lol. Haven't lossed many things through USPS, just a couple of items came back and they said they couldn't deliver, the address was wrong. Never heard from the buyer though.
We are having issues with packages not showing any movement for several days here lately. Only two of them ended up arriving late. When I contacted the post office they replied with an email saying that covid is causing them issues. Sometimes it will go from our distribution center to out for delivered without any scan points in between.
Just had 26 annual books of Cook’s Illustrated 1998-2018 marked as undeliverable and unreturnable sent to a Mail Recovery Center. $100 lost.
Kevin, I love your "When in doubt, part it out" I had a Ninja coffee bar, which stopped working properly. I took your advice and sold the pot, the filter basket, the scoop and the frother, al. For more than my original retail purchase $$ Thanks again for the very helpful teachings
Agree can sell the stainless steel cup and mixer off the Hamilton Beach mixmaster for same as complete unit without expensive shipping
Due all the problems with shipping last year during 4th quarter We no longer ship using Parcel Select - Only use Priority now. We had problems with the Pennsylvania hub. Detroit wasn't much better but being as we are in Michigan, it has to go thru Detroit. I also just recently sent a package that said it was delivered....it was delivered to a different state than it was sent. I have filed an appeal with USPS but have not heard back on that. The problems are starting early this year.
LOVE this channel. Video length is just great, i watch you while i'm sitting on my bed, listing away on ebay. Learning so much from you, When in Doubt, Part It Out!!! favorite ride at Disneyland is Haunted Mansion and Splash Mountain. Cheers from Los Angeles! Johnny & Karen Mancilla- Full Flavor Retro
I've got a package shipped Sept. 10th that shows it was dropped off (and luckily I waited to have it scanned in) and then was "picked up" later that day and then nothing since. I went in to my local post office Monday just to have them look it up (even though I knew nothing would come of it) and the worker checked with their supervisor who said some facilities are having equipment shifted and as such a lot of first class packages aren't having scans until their destination. But seeing as it's been 14 days and no delivery scan I'm saying it's lost or been delivered without a scan. Luckily it's only a $17 free ship item but still frustrating. So far I haven't heard anything from the buyer and I'm hoping I won't. I had another item show up crazy damaged a couple weeks ago to a buyer and had to refund, though luckily it was shipped Priority and USPS says they've paid the claim, but I haven't gotten the check in yet.
I just had 3 things get "lost" in transit. Luckily all were eventually found. One person entered a complaint when their order was 1 day late. After 2 days he wanted me "to do the right thing" and give him a refund and promised to send new payment if the piece showed up. The piece showed up the next day.
I worked at the Post Office for 31 years. They have the worst tracking system in the country. No one in the Post Office really knows where your parcel is until a Carrier receives it and scans it delivered. The Post Office is overwhelmed with parcels and Q4 is going to be bad.
I’ve been keeping a check on all my shipped packages. I have one from about 3 weeks ago that’s showing it was accepted at the post office of the city where it was going but doesn’t show it as delivered. I never heard anything from the buyer so I don’t know if they got it or not. I hope it was just a tracking system error.
This 70 year old loves all the rides, but spending the 70s in Florida, I always got a kick out of Peter Pans Flight and Mr. Toad's Wild Ride lol
I'm in Texas and my items get sorted at the Corpus Christi terminal. They have been a thorn in my side to say the least. Right now I am dealing with a package that is running late to a customer in Atlanta. Unfortunately he gave me a negative review that I might be stuck with because he is not happy about the late package. I mail my items out within 1 day. I tried to explain to him that it is out of my control but he is being difficult. Anyway, I feel your pain.
On Mercari, I had a customer insist on using FedEx Smart Post. So, I did. The package was suppose to go to Arizona. It was somehow “delivered” in MS. Then Mercari is tell both of us that the tracking is saying it’s coming back to me. I guess they got a special tracking number, because it never moved for the buyer or me. I eventually refunded her. Still have no idea where the package is.
Springfield MA has been my nemesis ….Yikes I’m scared to ship whenever I have an East Coast sale. I had 3 packages fall into the abyss with the last scan showing that facility. I’m in MI and Detroit is horrible too… complete standstill last year at Christmas.
Now I’m going to tell a good story … I sent a book Media Mail no less February 8th. Book never showed up and buyer so graciously gave it 3 weeks before contacting me. I refunded with apologies. She was so sweet and kind. Anyway same buyer bought a new book in July. That book was delivered in 4 days ….and guess what…..you guessed it ……. book from Feb showed up the next day. Buyer let me know and wanted to pay me back for the book. I told her we were fine….hoped she enjoys the book and it was worth the wait. 😂
Springfield MA has been horrible for me as well.
Ugh...I'm having the same problem with USPS....I'm dealing with my 4th lost package....I noticed all the packages I dropped off this week say "delayed" in the tracking....I think I'm shutting my Ebay store down Nov-Dec...I had something go from NJ to Australia, but they can't seem to get a package from NJ to NY....Very frustrating
This past month, 3 in 5 of my packages are getting delayed. Some (Priority Mail) have taken 3 weeks to be delivered. Packages are being sent to different sorting facilities in opposite directions of travel for storage. A lot of packages with "Processing Exception Other Delay" message. I know USPS is citing Covid-19 for delays. FedEx has said they lost $100+ million last quarter alone due to labor shortages and cannot keep up with volume. They warn people to send stuff, especially around Holidays with plenty of extra time for travel. I believe this Holiday shipping season is going to have way more problems than last. It's already begun and not looking good.....
i just filed a request for a investigation on a package i received a exception on and tracking stopped. Have these issues been resolved in your favor? What has been the end result in your experience?
@@metric411 So far they all have been eventually resolved yes. When I filed for a request on one that was taking over 3 weeks I got an automated reply within 12 hours saying it has been resolved and closed. However the customer didn't receive the item until about 5 or 6 days after that... Half of my tracking info doesn't update until it's been delivered now. The exception thing doesn't make sense because I sent two packages to the same person and one got the exception and the other didn't. They were both sent Priority and brought to the post office together at the same time.
I am getting the exception/delay message on almost every package. That is, not on every Media Mail package. Media Mail seems to be beating First Class & Priority at the moment.....
I have 5 packages shipped on 13th and tracking shows only my local post office scanned and no updates since it was scanned on 13th. I opened a claim with usps to research. They called me the same day and said package is not lost and probably late due to flooding. No flooding in my area. 10 other packages shipped same day and time all been delivered.
Yes the post office is slowing delivery or slow/ get stuck in a location . I have not lost anything so far this year, but buyer placed a complaint with eBay for none delivery. The tracking is not updated in eBay either compared to USPS site.
I just recently got a positive feedback review but on my end it says “awaiting delivery scan” so obviously they never scanned it but did deliver it. Thankfully the buyer was honest.
I have had to open 3 lost mail cases in the last week. Its not looking good for Christmas!
I hate when my packages have to go through the Coppell, TX facility. Packages always get lost through that facility.
USPS has lost at least 4 of my packages since covid started! Very frustrating! I'm on the east coast also...Maryland...
I discovered my post office doesn't scan in my packages when they get them because ebay said I had a slow shipping percentage. I have one day shipping. Now we take them ourselves and scan them..
Late Q4 has always been a troublesome time for me in terms of shipping. Not as bad as last year, mind you, but before the pandemic, every time I ever had an issue with shipping--broken items, lost items, very late items, it was always in December. So much so that I started closing up shop early in December each year so that I could enjoy the holidays without the extra stress of postage issues. Mind you, I'm a very part-time seller, so that's easier for me to do than for a full time reseller such as yourself. Best of luck!
Denver is atrocious!!!! Plus they give preference to Amazon, so lots of my sales get caught up there at the Distribution Facility. There are times that I will drive an hour north to Cheyenne, WY to drop off packages. Favorite Disney ride is Small World. Very chill and cool on a hot day.
Better consider Priority Mail starting Oct 1st when USPS says they will start slowing down First Class Mail and charge more for the holiday season I read.
I feel ya. Ive had two people return shoes. They said the shoes eerent the right size. What??? The size was on there. Smh. And yes now the usps loses and breaks more than they deliver now.
aka 🌵 Desert Girl Pickers 🌵🌞 hey Kevin, I'm a faithful viewer & soon to be selling on eBay again after 20+ away. To answer your question, NO, I don't think your videos are too long 🙂. If I'm watching one & have to go do something, I just pause it & restart later 😁. Your videos are always very informative and fun and I love watching you & your family and pets 🥰. Keep up the great work/content! Thanks! 😃
Very cool!
Just went through this 2 times this week with media mail.Pittsburgh Pennsylvania Network Hub. They are low on employees so they said they sort and send out mail by category starting with first class and ending with media .They said its taking up to 30 days for media mail to get where its going. Just crazy.
Sorry about your second lost package. I had one recently were the mail person delivered it somewhere to an apt complex or condo but did not scan it in and I had to refund. I think I have another one where it says out for delivery but never delivered. They have not opened a case... I have messaged the person twice but they have never responded as to if it was delivered, but they did not leave me feedback. That's my 2 recent ones...
Been having the same problem from the Seattle hub. Seems to be happening more on first class but have had a media mail one also.
Just a follow-up to my comment. If you are lucky enough to be using a small post office, be super kind and learn their names, which I'm sure you do already. I have developed a friendly business relationship with my postal workers I drop off with and they reciprocate by helping me whenever they can, and they seem to be glad when I show up with packages.
Part of raises for employees is calculated during the twice a year piece count. I always ran extra sales around that time so I had more going out. My carrier and the local office were thankful. This was the PO in a town of 2500. :)
I don’t sell a lot but I sell odd stuff sometimes. My first year Worthpoint subscription paid for itself with one item I would not have priced high enough without it. That’s my justification and I’m sticking with it, at least for this year.
Length of time is just fine! Like having a friendly chat over the backyard fence for me.🦊🐾🐾
Like Wilson on tool time.
I don't notice how long the videos are, unless they are short. I really enjoy the content, the history lessons and the off tangent comments. Please continue as you are 😀
My friends who shops a lot of Amazon has has 3 packages lost by the USPS in the last few months. We need to get Lajoy out of there. USPS said it is going to get worse.
I ship out normally 12-15 orders a day via USPS, and summer was fine no issues, but just this week have had 2 lost packages, had to file missing mail claims on both.
I'm always disappointed when I find a package is coming via the post office. Number one reason is that it means it's not coming to our door. Secondly, out of last 5 pkgs 2 have been lost.
Post also charges for tracking.
The show is perfect! Not too long at all! I enjoy watching and learning! Thanks to you and your family!
2 years ago I sold a tool to a guy in CA. After 2 weeks he messaged me that it never arrived. Tracking stopped somewhere in Iowa. I reported it as missing to USPS. They couldn't find it. I sent the buyer another tool for free. 60 days later, the buyer contacted me that the first tool mysteriously arrived! He asked me what he should do, I told him to enjoy it or give it away 😁
You're nicer than me. LOL
I am a firm believer that there are two different USPS tracking systems. 1) Public View -shows very little and a lot of times shows little to no movement. 2) Internal view - shows the truth…slow movement and factual info. They don’t show the truth and it’s ridiculous. I wish there were a customer satisfaction survey for USPS.
Love me some Pepper! 🐱
I keep you playing in the background as I work so I’m happy with long videos 😻
I enjoy the longer videos, good to listen to while working. I have another missing package from FedEx, It is a high-dollar item and the seller and FedEx are dragging their heels to get it settled. Also about 3 weeks ago I had a subscriber win a mystery box from my give away and they lived in Cleveland and I shipped from Cincinnati and it took them over 2 weeks to receive it. Yoda and Chewie are my favorites from Star Wars.
It's a shame about the missing item, but as we all constantly remind ourselves, it goes with the territory sigh... I picture this big bin at the post office that has piles of packages in it where the labels have become unreadable or damaged, but it's it too intimidating for them to go through. 😂 BTW, Reagan is getting quite proficient with her camera presence, kudos to her 'teachers'.
I wonder if all my missing socks are in that bin?
USPS lately has been messing more and we’re not even in the holidays yet. I just received a claim from buyer that item was supposed to arrive 5 days ago and nothing. Open up a missing mail claim through USPS and I got a phone call from rep saying that item was still on its way. Which I already knew that with tracking # and told them they needed to find my item and they said unfortunately they don’t know and to wait 30 days to open a claim so I can receive the insurance. Buyer is not going to wait that long, worst part is item is worth $100 and I’m only be getting $50 from insurance. From now on I will add insurance to all my items.
I had something similar happen a few weeks ago! My mail goes goes to Charleston WV to be sorted first. Mailed out several packages, two going to different destinations in Pennsylvania. One processed thru Charleston, departed Charleston and arrived on time. The other sat at the Charleston facility for 6 days before it finally updated as arrived at Philadelphia sorting facility. When I checked the tracking on the eBay sight, there wasn’t anything listed other than “processed through Charleston” however on the USPS sight it actually said my package was being delayed but didn’t give a reason. Thankfully my customer was patient and was satisfied when the item arrived. I don’t know what happened, but this is second time in 2 months it’s happened and the only thing I have done differently is use different labels than I had been using. Don’t know if that had anything to do with it.
After last year from Thanksgiving to Christmas having every package take weeks to get delivered I plan on stop selling after Halloween or it will be shipped UPS. USPS saying they are slowing down deliveries starting tomorrow so we will see how bad it gets. Better get your Christmas orders in early this year.
Hey Kevin Hopefully this isn’t the trend that the post office is going to be setting for Q4. We can’t have another Q4 like last year. Thanks for sharing.
Amen to that my friend.
my first ebay sale I shipped on 9/2, delivery was to be 9/7 to NJ. they still haven't received it. it's in another NJ post office 9 miles away from the buyer and they can't give me a resolution date. Buyer seems to be understanding, but I don't want to refund if the item could eventually get to him
I stopped giving packages to my mailman two years ago. No trust and no transparency. Even with that, tracking is far from accurate.
I love the longer videos! We like to hear what you have to say and show!
Never lost a package in my life but 4 have gone missing this year. I ebay about 1k packages per year. No UPS or FedEx packages have gone missing. It sucks for sure. All of mine were small. 6" x 4" x 4".
If it goes through Memphis, I hold my breathe. My local USPS says they have a LOT of issues with Memphis
Always like the commenwealth cat (Pepper). Always like the knowledge and stories that you share with your subscribers. Thanks for the effort of posting your videos. Hope this finds you and the family doing well.
When package gets lost or unknown do you go on usps and redirect package back after refund
I mailed my daughter in-law a birthday card on September 17 for her September 23rd birthday. It is now September 25th and she still has not received it! She lives in Harrisonburg, Va. What is up with the Virginia post offices? I do realize that it could have been delivered to the wrong address, but that is still a mistake through USPS.
I think it's someone at your local post office who watches your channel is doing some shopping check into it
The same thing happened to me with my packages I mail out for my business
maybe so but it isn't local. It is down the road in the next facility.
I keep telling everyone to report these things as stolen by a postal employee to the Office of the Postal Inspector. Reporting the package as missing goes to a computer screen where a postal employee runs the number, can't find it and clears the lost package request from the system without ever lifting more than the finger it took to click the mouse. When enough of us start reporting theft of package the Postal inspectors will eventually look into it.
Are the packages they are losing passing through New Jersey or another state severely impacted by recent hurricanes?
I've been seeing packages in these areas take longee or just go missing.
Oh no Kevin, hope they find it. For me, USPS averages 3 lost packages a year, and, I just received a package 5 months late from UPS. Frustrating, but, seems to be part of doing business.
Too short.Could watch you all day.Best Wishes Barbara from the UK
If Santa Claus ever expanded into the shipping biz, he'd make a killing
My packages go to Oakland, California facility. I’ve never had a a problem. They are awesome. It’s when my packages arrive at other facilities where I have the problems. Mostly Pennsylvania loses my packages.
I like longer shows! Keeps me company while working.
I have been having shipments held up in Jersey for up to 3 weeks lately.
I don't use U.S. Postal service for that very reason can't trust that your mail or package is going to make it to the destination.
You said you hope the post office just keeps things moving, maybe they can use an Eneman, lol. I'm having the same problem with them myself. 😆😆
I love your show! I drive 20-30 mins to my college classes so I put your show on while driving. I’ve been a solid fan for couple of months now and have caught up way back with your videos 😂. Something I’d like to see change is finding the items. I know a lot of people love seeing your shed because it’s AWESOME! But I feel like it takes too long and takes away from the value of the video. I love that the kids have their own segment. I’ve started parting out printers thanks to you and Osborn2thrift. Thanks for the consistency. Have a blessed day!!!
Thank you Angel. I appreciate you watching and taking the time to comment.
Im always curious how usps loses a package and doesnt ever find it??? does it just disappear, does a label get pulled off, they damaged it and won't admit it, or it just falls behind the washer and dryer and cant be reached????
Under the left paw of the sphinx.
Hi I am just letting you know I am enjoying the content and the length as I learn much more with the longer content so thanks so much and I hope to start having the items I have sell as I am very new to this and still have many more items to list.
Awesome, thank you!
@@commonwealthflipper I know this is not as exciting to you as it is me but I finally sold my very first item on Ebay!! I could not have made this possible without all the great resellers who are willing to share their items listed and sold comps. I asked my older sons to teach me how to sell on eBay and they said it was not hard to learn, well come to find out they did not know how to sell they only knew how to buy lol so now I know more than those whipper snappers!
I honestly feel that 25-30 minutes is perfect. Your show is one of my entertainment time outs and really enjoy the longer ones. To Reagan: Yoda 💯
Roanaoke and Chicago, IL Postal sorting facilities are Awful with no signs of getting better..
USPS is driving me nuts! Multiple late and lost packages.
I just had a set of Harry Potter books delivered this week via media mail. They were sent July 12th.