Stuart's passion for turning customer and agent insights into financial and operational success is evident in his achievements and dedication to the CX discipline.
The discussion on the forgetting curve and the importance of repetition in information retention is a valuable insight for improving stakeholder engagement.
Stuart's passion for turning customer and agent insights into financial and operational success is evident in his achievements and dedication to the CX discipline.
The practical applications shared in this episode make it a must-watch for anyone in the CX field looking to enhance their strategies.
It's impressive to see how Stuart leverages his education and certifications to drive success in his CX roles across different industries.
The discussion on the forgetting curve and the importance of repetition in information retention is a valuable insight for improving stakeholder engagement.
The emphasis on community support and reaching out for help when facing challenges is a refreshing perspective on leadership in CX.
Stuart's diverse background in industries like hospitality and travel brings a unique perspective to his work in CX.
Stuart's focus on a CX roadmap to align short-term and long-term goals with stakeholder metrics shows his strategic approach to the discipline.
Stuart's journey in the CX field is inspiring, especially how he helped Hertz achieve significant customer satisfaction wins after 20 years.
Building and maintaining trust through practices like listening tours is crucial for effective communication and relationship-building in CX.
Change management models like ADKAR can definitely be a game-changer when it comes to implementing cultural shifts within an organization.