Protect Your Tour Business from Credit Card Disputes & Fraud [2/3]

This is the second of our three-part series on credit card disputes. Be sure to watch the whole series. • Chargeback Series
Are you willing to lose $500, $2000, even $10,000 to credit card disputes this year, simply because you’re not using prevention tools already built into your booking software?
While most operators focus on fighting disputes after they happen, industry veterans know the real power lies in preventing them before they start.
Your booking software is more than just a reservation system-it's your first line of defense against costly credit card disputes. This week, we’re sharing proven prevention strategies to minimize your dispute rates using tools you already have.
Many disputes happen because guests don't recognize charges or misunderstand cancellation policies. The good news? Your booking platform likely has automated tools to handle both issues. From customizable cancellation policies and automated email systems to digital waivers and check-in tracking, these features work together to create a paper trail that protects your business.
We'll walk you through real examples of how tour operators use these tools effectively, including a proven system for handling early warning signs before they escalate into formal disputes. You'll discover practical ways to make your cancellation policies crystal clear, ensure your charges are recognizable, and document service delivery-all using your existing booking software.
Whether you're dealing with disputes now or want to prevent them in the future, this video shows you exactly how to set up your booking software to protect your tour business. Watch now to learn how to keep more of your hard-earned revenue where it belongs-in your bank account.
For more free resources to help you grow your tour business, visit guestfocus.com....
#tourbusiness #touroperators
P.S. If you want help in growing your tour business, book a strategy call today at Calendly: calendly.com/k...
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Since 2015, our programs have helped over 2,000 tour operators from 75+ countries. Our tour business coaches have over 250 years of combined industry experience and work through our proprietary Guest Focus Formula™ to sustainably grow client businesses. 🚀

[@guestfocus]

If you’re ready to uplevel your marketing and stop spinning on the content hamster wheel, book a free 45-minute strategy call today! guestfocus.com/bookacall

[@expedition_bali]

Thanks again Kelsey.
Commiserations on hitting 40 as explained in the email that linked to this video. OMG you are sooooo old now. 👴 If only I was 40 again. 😞

[@guestfocus]

Haha! Thank you. Glad to be part of the "wise" club.