Sometimes Amazon would just let you keep the item and issue a refund. I had several small items where they told me to just keep it and they refunded my money without me sending it back.
@@Dan-di9jd Yep, it's often cheaper to let you keep it than it is to ship it back, inspect, and restock. It demonstrates just how much many they're really making.
@@Dan-di9jd Indeed if it‘s a defective or just poorly performing item, increasingly Amazon is super likely to tell you just to keep it, because they really quickly figure out what items are lemons and can be pretty confident your’s is as well.
@@goofyqueef4418 this, as out of all the services out there ya'll always deliver with care and get it right unlike fedex who always delivers while I'm working a double at my job which causes my package to sit outside my apartment door where someone could snatch it
For anyone interested, Amazon actually finished building that huge hub in Cinci across from DHL and DHL has since lost half of its freight and a significant portion of its workforce due to how many workers had been so fed up with how DHL was treating and paying them that they were actually willing to leave for freaking AMAZON of all places. Amazon was even able to staff their complex off the bat because they very calculatedly offered at least a $1 better hourly wage than DHL for most positions to poach all of their frustrated workers and potential new hires. As an outsider looking in through multiple friends and family, it’s been legitimately interesting seeing how Amazon plays ball. They took over right out of the gate. Almost like they studied DHL and saw blood in the water and attacked while DHL was just putting up posters of supposed quotes from unnamed workers about how much they love DHL and how they “would never abandon DHL for another company”. Shit’s seriously insane. DHL got decimated before they even realized just how badly they had fucked up and that it was too late now that there was actual competition.
The issue is, when DHL inevitably closes that location, Amazon lays off or cold-fires it's employees, then hires back at less than DHL paid in the first place.
In my very rural area, its the same guy with a van that delivers EVERY package, regardless of original carrier. The ultimate in last mile specialization :)
@John Monday This comment is definitely not about rural mail delivery. Also, I am interested in your data - can you link the source of this information?
I worked at Amazon. It was the worst experience I've ever had the displeasure of being a part of. I constantly had nightmares of being fired until it inevitably happened, as it happens to most people who work for the holiday season. They work you to the bone, then thank you by firing you as soon as January starts.
I’m a mail carrier and I HATE amazon. We have to come in on Sunday and HOLIDAYS just to deliver amazon. No exceptions. I worked Easter, Christmas, thanksgiving and people work shocked / confused why I was there delivering their toilet paper at 7 am Christmas morning
Love Amazon or hate it, no one can deny that the systems they have engineered and put in place is astounding. Think management, figuring out where to put the different types of centers, the real estate acquisitions, the engineering, the robots. My mind is boggled.
Their sorter are made by company like Fives or Simens aka engineering company who specifically engineer automation sorting belt and what not. As for how your package is sorted, FedEx/UPS/UPS/Purolator/Canada Post have been doing it well before them. They didn't engineered anything, they simply took what was already there and applied it to their scale to reduce cost.
@@electrickayn5619 Sure buddy, I work in the industry know people who work or used to work for FedEx/UPS/Purolator/DHL/Intelcom/Amazon but I don't know what I'm talking about. An you, completely removed from all of this know more than everyone.
@@sarasworst because out of all of these companies amazon is the only one who can actually deliver your package without that shit being broken, the box looking like it went thru the war or it took 7 years to get to you. I'll still order thru amazon as of now they're very reliable and do it all right no job is perfect especially a distribution center, its back breaking work period but regardless they never disappoint in delivery unless you had some evil delivery driver proper steal your package which then is different
I've played satisfactory myself n love it, but if I could get the hang of factorio I'd do that. The demo seems to have changed since I first downloaded it but if it's still the basics of the game i could prob do it.
@@onepman factorio is pretty similar to how it was at first. The basics are still their and the more complicated things in it can be learned with mostly simple trial and error with experimentation.
I dont know. I was employed at a sortation center from amazon, and we where faster than most other sortation centers in germany. without automated sortation. everything was done by humans, exept of the conveyorbelt.
@@emergcon Being fast is not the point here. Even though you may be quicker, you're still more expensive than robots are. Amazon will definitely have fully automated warehouses in the near future.
@@thebigbean8783 so the rest that aren't tossed are kept and used as amazon warehouse item right? you know those big boxes full of returned items that goes from around a hundred plus that's pretty much nothing but junk that either isn't worth it or is straight up broken.
Half the time if there's any kind of error (getting a package meant for someone else, getting the wrong item, getting an extra item) they tell you to keep it because it's literally cheaper for them to just send a replacement and eat the loss of the item sent in error.
This is what I was thinking. I recently bought something and asked to return for a refund. They didn’t even say anything about returning and just refunded me the next day lol.
Amazon Air employee here. I've never clicked on a Wendover video notification faster. (Edit: And of all facilities, in Lakeland which gets mentioned!) Edit 2: Now some corrections: -Packages from fulfillment centers are trucked straight to the Air Gateway (as AA's airport facilities are known), not via a sortation center. -The air gateway doesn't actually take stuff straight from the truck to the plane on pallets. It actually functions a lot like a sort center. About half the incoming stuff is already sorted into pallets (with boxes) and gaylords (used for all small soft-sided packages and about 1/2 time for boxes) by flight, but the other half is mixed sort. All mixed sort is manually unloaded either onto (1) a conveyor belt that goes to the upper floor and placed on robots that go around to different chutes or (2) placed into the "dumper" which tilts gaylords onto a separate conveyor belt for soft-sided and very small boxes (max maybe 8x6x6 in.) that are sent to the third floor where they get sorted by flight and placed in large nylon bags then down to the 2nd floor to be placed on robots and sent to chutes. The chutes go down to ULDs (the big metal containers that get loaded onto planes), many of which are sorted by their second destination (eg. KSMF-SMF5 for the sort center near Sacramento via a flight to Sacramento). For some of the biggest destinations (on my shift SMF5 and SCK9, which are sortation centers in the Sacramento and Stockton, CA area) that arrive already separated, the gaylords of boxes can be moved by pallet jack to a spot where forklift places it onto a stand that is moved by Kiva robot to the correct ULD, while the small packages get moved to an area where they are manually stuffed in nylon bags and placed in ULDs. On the unloading side of the flight, the ULDs are unloaded directly onto a conveyor belt system and moved to the 2nd floor where they're placed on robots that move to different chutes for different destinations. About 2/3 of packages get sent to sort centers while the remaining packages are placed on trucks that go directly to delivery stations. We send packages to most of Florida except the Panhandle. The JAX5 sort center also sends a small amount of packages to Georgia and coastal South Carolina. -Amazon Air facilities receive and send off flights throughout the day and there isn't long waits (I think he said something about "12 hours later" at one point). There is about six hours between the night shift (11p-7:30a) and day shift (1:30-10p). Also, stuff that arrives during a shift is placed on planes/trucks during that 8-hour shift. For example, at Lakeland, everything that is unloaded from a flight between 11p-7:30a is placed on a truck that leaves at 1, 7, or 10am (differs by destination), except for one destination. Nothing really waits around. I don't think it wasn't mentioned, but worth noting is that most flights operate point-to-point and not round-trip. For example, my shift gets a 767 from Allentown, PA (with packages from fulfillment centers in PA, NJ, & DE including lots of shoes because Amazon bought Zappos, which I think had their warehouse in that area) that leaves 6 hours later for Sacramento, CA. Likewise, a 737 arrives from northern Illinois (KRFD) and leaves for Dallas (KAFW). The Sacramento flight also has a decent amount of stuff (maybe 2-5%) bound for Alaska. Based on the facility codes on packages, these will go to SMF5 (a sort center near Sacramento)-->DSF_?_ (a facility in the San Francisco area)-->PANC (Anchorage airport...fyi Alaska & Hawaii airports begin with P instead of K like other US airports). On the inbound side, about 5-10% of packages bound for the Miami sort center are for Puerto Rico and the USVI while another 5-10% are bound for Latin America (about 80% of those for Colombia) most of which have DHL or national postal service labels with the occasional DHL label for China. I'd say about 5% of packages on the Houston-bound flight are sent to Mexico via the SAT5 sort center (near San Antonio) Before late October, we had a flight to KRFD in northern Illinois which had a lot of packages with DHL labels bound for Asia and Europe (China, South Korea, Taiwan, Germany, France, Spain, UK, Ireland, and a surprising amount of packages for Finland). When I first started I was really surprised at the volume of international packages on that flight. Strangest package I've ever seen was a large multi-pack of paper towels (which was shipped in its original box without a surrounding Amazon box) bound for Hong Kong. Other than the international packages, Alaska, Hawaii, Puerto Rico, and the USVI, like the video says, packages on flights are for the region where the destination airport is. For the 3 flights during my shift, that's Houston (KIAH) to Texas; Dallas (KAFW) to northern Texas, western Louisiana, and Oklahoma, and a few via OKC5 (Oklahoma City area sort center) to Arkansas, Missouri, and Kansas); and Sacramento (KSMF) to northern California and northwest Nevada (Reno & Carson City).
I ordered something from walmart this past xmas season and I got an email saying it would be at my home before 5pm that day and it was! They even sent me another email showing it was delivered and included a photo of the package on my front porch.
Hey Wendover, huge fan as a youtube lurker :D, been watching you for years. Your story starts when Inventory is already ready to ship. But there's much more logistics within Amazon's FBA system.. I'm a 3rd party FBA seller. If I send 1000 ice scrapers into Amazon, I will ship to 1-2 warehouses, but then Amazon will immediately do a fulfillment center transfer and put 100 pieces in North Dakota and 5 pieces in Miami etc. (determined by algorithms). So before my ice scrapers become available for sale, my ice scrapers will be spread between ~100 different warehouses across the US. They also do auto-rebalancing, so if my Miami ice scrapers all of a sudden sells 4 pieces, Amazon will automatically pull a few piece per warehouse and transfer it into Miami. This is a HUGE reason of why they can do 1-day delivery across major cities because 90%+ of anything you order is already within driving distance. So all these planes and overnight delivery only applies to a small portion of sales where the item is not available in the warehouses around the customer.
In *parts of* the UK, at least - you have to live close enough to one of their warehouses to get same-day delivery (I'm a bit too far from the M3 to qualify, it seems). Some US cities have the same thing going on, I believe. However, next-day delivery, even on orders placed quite late in the evening, is pretty ubiquitous in the UK. But it's a bit easier to do next-day delivery when you can literally drive a lorry from a vaguely-central warehouse (e.g. in the Midlands) to pretty much anywhere in the country overnight ;) Royal Mail even offers next-day delivery to the Channel Islands (i.e. Special Delivery).
Yeah, you can get that in the US, too. He really only covered one of Amazon's modalities in the US. Prime Now gets you 2 hour delivery in more developed areas, for example.
Actually I believe a surprising amount of returned goods go straight to the landfill because it costs less than doing the whole process in reverse and reselling things.
I used to work for amazon as a Packer our quota was 230 units an hour which roughly means you have to pack 3-4 items a minute. To put that in perspective over a single 10h shift that one facility pushed out over 8 million items a day between all its employees Edit: to clarify i worked in a central mailing hub in Ohio
@@zerocal76 rofl I see you're another worthless human who failed at a zero skill job 🤣 How do you people live with yourselves? Seriously, because if my life was as tragic as yours I'd actually do something about it.
GAGAGAGAGAGA! I will now count to 3 and then I am still the unprettiest RUclipsr of all time. 1...2...3. GAGAGAGAGAGA!!! Btw I have TWO very HOT GIRLfriends who I show off in my v*deos. Thank you for your attention, dear zanza
I love that the Cincinnati airport is not on Cincinnati. It’s actually in Hebron Kentucky, which is a good 20 to 30 minute drive to Cincinnati depending on traffic. I used to work at the DHL hub.
I've always had the passion for logistics and supply chains (in fact I graduated in supply chain management) and this channel has always fuelled my passion about this topic (and even more other subjects). Thank you so much Wendover production ❤
Just wanted to give a big thanks to all the hard workers (the people who handle the orders/packing etc), and the truck/delivery drivers. I don't know what I would do without internet shopping (almost all of the items I order are essential items needed for my home, vehicle or work).
I can't believe I watched the *WHOLE* thing! Man, you are enticing a fellow to listen to with all that _intel_ you have been sharing. Thank you for your efforts.
@@raahullsngh3631 But most of the land in Russia is inhabitable and underdeveloped whereas in the US. There’s pretty much cities spread out everywhere in the US.
I assume it's due the size of the country. As the video said, one-day delivery is possible but pricey; two-day delivery is much cheaper. The UK is small enough that one-day delivery is possible for most of it, with same-day delivery in London. The last order I placed with Amazon was ordered online at 21:50 one evening and was available for pickup at the Amazon Lockers just down the street at 14:10 the next day.
In major cities 1 day and same day delivery is pretty common for common items. Like said in the video, it really just depends on if what you ordered is in stock in a facility near you
2 day shipping is normal in the US? Wow. Last week I was thinking about my faulty garage light as I couldn't sleep and was looking into replacements. I decided to repair it and ordered a new led driver module at 4am and then went to bed, only to be woken up by the Amazon delivery 6 hours later. To me, that wasn't just same day delivery; thanks to sleep, it was immediate delivery. No-one can compete with that, and that's quite worrying.
@@TheBucketSkill I live in the UK and I've even had next day delivery from something that according to Amazon tracking came from Seattle. It probably helps that I only live 40 miles from LHR (by road). Same or next day is the reality here. If it's going to take longer than that, then there are plenty of other companies that can also send goods to arrive in 2-3 days.
@@georgeprout42 The reason for this is that planes are the fastest, so they could probably fly it direct out of Seattle, and the whole UK is smaller than most US states, which means the drive from airport to you is much shorter.
Was kinda looking for this comment. Here in Germany standard Prime delivery has been next day delivery. with a same evenign option being offered at times depending on where you live and when you order.
@@user-md3is4dq2d yes but those species are based on FBA items, and the item is in your most local distribution center. Also if your read prime's delivery policy, it only covers the actual time after it's been picked from the shelf. You can still have the same day/2-day delivery take a week if they aren't timely in picking the item, or it sells out before reaches your item picking and has to be sourced from another warehouse. You just can more quickly take action like asking for a refund due to too slow to deliver more quickly if they arent prompt about processing and picking the item to get it on a truck. Heck I have a "one day delivery" item on its way right now that wont be here til tuesday...
I started in an engineering tech role in a 3rd party reverse logistics company a couple months ago after never really thinking about logistics. thinking up and strategizing this sorta stuff is really fascinating. They just promoted me from doing reverse engineering and process dev for one of out clients to a systems engineer doing process dev works on the bulk of the operation, it's stressful but really intriguing to take in time/labor data and then find the roadblocks to increase efficiency.
Atlas Air (one of the companies that Amazon leases aircraft from) also operates the 747 Dreamlifter aircraft that Boeing uses to fly oversize aircraft components around the world for aircraft assembly, as well as being a huge air freight company. If you look on Flightaware or other flight tracking services, you can see Atlas flights routinely flying the trans-Pacific routes from Anchorage airport to China/Japan destinations. I live right under the route they typically fly if they're coming out of Miami/South Florida and flying to the northeast US. Related, I'd love to see a video about wet/dry aircraft leasing as I think it's actually a fascinating topic. I'm an ADS-B enthusiast though, so watching aircraft movements like this might not be everyone else's cup of tea.
@@kipthearcticfox5124 no stop lying please as someone who supposedly lives in North Dakota you have reason to lie to lie about where you live and are biased, I give the unbiased opinion that North Dakota doesn’t exist.
"their algorithms put products closest to the consumers most likely to buy them - something only possible with big data". I would like to contend this as other "big-box" stores most certainly did this too before the advent of "big data". Given that they could easily track which items sell faster. Amazon just is able to do it at a much larger scale.
Not really. They were able to detect seasonal patterns of a very stable catalogue of products. What Amazon does is nothing like that. Amazon has to predict the demand of an ever changing and HUUGE catalogue of products. Detecting some patterns that are not seasonal nor intuitive
@@MHNK77 then that genius prediction is at fault for Amazon not earning enough money to cover its expenses by itself, isn't? Amazon Web Services is dragged to cover Amazon expenses... At least know what you are talking about, genius/s.
@@AKUJIVALDO So really what's your point? Cuz you're spewing random, unrelated shit that barely makes sense. Are you saying Amazon's task of predicting demand is a simple one? Are you saying that Amazon is bad at it? Are you saying you would be able to improve everything they do? What is your point?
Your point at 15:38 about the logistics. Got that bang on the money, they've already started doing it in the UK. In fact I think they started rolling it out last year a few months after the pandemic started. The company I work for is on the waiting list for their delivery services.
this is fascinating to watch as an amazon employee. i mostly see the second half of the process working at a delivery station, and being a yard marshal I'm often working with our sortation centers on incoming linehauls
Well, the tax payers subsidize weekend package delivery via the USPS to the tune of $1.56 per package. Nothing like government choosing winners and losers.
Awesome video! I work at an Amazon sortation center here in Los Angeles. It’s been a good experience so far. Yes it’s very labor intensive, yes you are on your feet the whole time you are on the clock, and yes they expect you to move at a constant pace. They have also handled the pandemic very well at the work place.
I worked for Amazon. 3 Buildings. 1 was a Prime. The 2nd was a Sorting Center. Basically a Mail Sort Room. 3rd was a Large Sort building. Saw signs at the Prime for 500 Pick Rates. Stock was 300 when I was there. Single Pack was 90 units per hour. Basically one every 45 seconds. That included Assembling the boxes. Large Sort building I worked at was 75 Pack Rate per hour. Both also include Reloading Packing Supplies at the stations. Sorting was 200 units sorted per hour. Involved walking around with a hand scanner. Scanning and stacking on proper pallets.
I work at an Amazon Delivery center. On the topic of shipping last mile using UPS, people would be dumbfounded if they saw how much Amazon spends on last mile delivery to rural areas. Even though UPS gives huge discounts, its not uncommon to spend upwards of $30 on a package if that's what it takes. We also use UPS to handle our missorts. If a package bound for New York ends up in California, we use the same UPS system. In that case it's not uncommon to spend $80 on a package. It's kind of crazy how much Amazon spends and yet still turns a profit.
I was wondering why my Amazon deliveries seem to be equally carried by both Amazon branded trucks, USPS, and UPS. I guess scenarios like mis-sorts might explain some of it?
Kohls also uses the shipping from store method. What you don't see though, is that stores have surprisingly small stocks of items. If the store doesn't have the item, the customers order is cancelled.
Just a sidenote: Amazon's success actually comes from Cloud Services. About 2/3 of their profit comes from that sector. EDIT: i replaced revenue with profit. My bad.
I think you mean profit, not revenue. AWS accounts for barely any of Amazon's revenue but nearly all of it's profit. Amazon's consumer stuff is most its revenue but is ran at about breakeven (often a slight loss)
Profit not revenue. Online retail is over 50% of gross revenue. However, AWS is the key to their success. It's how they fund their massive expansion. Everything else either doesn't make money or loses money. That and of course exploiting every loophole in the books to ensure they don't have to pay "contractors" a fair wage or taxes.
Great video - thanks fore making it. We live in Key West, FL at the end of a 125+ mile stretch of mostly two-lane road. (In fact, we're closer to Havana Cuba - 90 miles, than to Miami - 145 , lol). Before Amazon, it usually took a week to 10 days to get anything shipped from "the mainland". Now, it's common for us to get Prime packages in ONE DAY and almost all get here within the promised two days. Now I understand how they can move things so quickly. - Thanks!
I'm lucky living in an urban area (near Naples). I get one day shipping (directly served by Amazon Logistics) from the warehouses above and 2/3 days shipping from the Spanish one and, before brexit, the British one.
I don't know how bad delivery times can be for European villages, but for Russian cities other than Moscow, especially in Siberia, one or two day delivery sounds like sci-fi dreams of the future... like, getting your package within a week is considered super fast, and it's completely normal to wait for an international parcel for a month or two, providing the Russian post won't lose it along the way.
Another fascinating video - would love a version for the UK 👍 Very different setup here given the smaller scale - overnight with Prime, 7 day delivery and almost all by Amazon themselves (through gig economy workers)
What country are you in? In the U.S. the national Amazon minimum employee wage is $15; even for a picker or packer. Honestly I find the conditions to be not so bad; the main thing I like is that everything you do is computer tracked so even if your area manager sees you for split second in the break room or going to the bathroom, they don't assume you're being unproductive they can just check your stats
Km 5 months ago My son went from working hard on a hay farm to being a package driver for Amazon for one dollar more an hour. He loved it at first but that love quickly wore off. As he kept making his delivery time goals each week, they kept pushing him more and more without any bonuses. It was never good enough. He was working 12 hour shifts. He was exhausted, going up flights up stairs carrying packages daily. The better he was, they more they worked him until he completely gave out. Once he tripped on a step and he was terrified to tell management so he wouldn't get yelled at n get a mark against him or get fired. I cleaned his elbow and super glued his elbow skin together and put butterfly stitches on it send sent him back to work. A year later, after 2 years of no raises, tighter goals to meet, no recognition for safety, and reaching his goals, he gave up n quit.
Gotta say that as a 69 year old semi-retired person who drives for the Amazon Flex program that it is terrific. Pay is descent and I can pick the hours when I drive and I love getting out of the house and experiencing my sector of the world as no one else could. I deliver to mansions and sketchy neighborhoods and it is all good!
I live in rural Thailand and have been ordering Amazon items for about 8 or 10 years. I like watching the convoluted route items make to get to my door through their tracking app. They often travel from the coast(s) to Kentucky before a flight to Bangkok (via Tokyo).
Interestingly in the uk next day delivery is offered for all fulfilled by Amazon items when you have prime. But then the uk is far smaller so it’s easy to get something across the country overnight. Another interesting difference - Amazon *does* do their own last mile delivery in rural areas of the uk, not just metro areas:
It's pretty amazing how Amazon is primarily known as an eCommerce platform, their most important business sectors are: 1) Cloud Computing 2) Logistics Both offshoots of their eCommerce platform. Really shows how a company can solve their own problems turning them into massive areas of strength. Most companies just pick the vendor that is closest to their needs and accept the limitations. Great companies will choose the best vendor and use that experience to build their own better solution.
@@darellgrant8753 You’ve gotta be kidding, you expect accuracy on RUclips? I combined his two statements, so no, that’s not in the right order, but yes, he did say that. Take your damn need for perfection elsewhere.
This was so cool. I always love seeing trains in my area, and the prime containers fit well with almost any scenery. But thank you for talking about how it works, I got so excited when I saw this video. Ik there’s not much to talk about with trains, since it’s a boring industry to most, but it would be nice to explain how routing trains for companies like CSX, UP, NS, BNSF, KCS, and other large railroads would be nice. Thanks.
People break into the train cargo containers always like in California l.a. before or after Xmas 2021 22 millions stolen taken in item's. Famous on RUclips boxes all over railroad tracks. Check it out ok . Blue Amazon trains containers are a dream come true for thief's.
We live in a somewhat rural area. About 10 minutes from a large town and 30 minutes from a small city, almost in a national park/forest on one side and farmland/vineyards on the other. What's interesting is when this video was made our Amazon packages were delivered by USPS. But about 6 months ago, we noticed people using their personal vehicles wearing Amazon vests showing up. And that has now transitioned to official Amazon vans. We still get the occasional USPS drop off, particularly larger items. But by and large it seems Amazon has expanded their delivery system so even semi-rural areas are directly serviced by Amazon.
@@saaj_uk And unless every single RUclips channel in existence covers "the news" there is no way for you to stay informed? As someone not living in the US it's pretty nice to get a break from the news coming out from over there. I'd much rather watch this =)
Recently I placed an order for Four (4) small Grabbers, A few days later I found on my porch FOUR large Boxes (8 inch 1½' foot x 2 foot) each contained ONE Grabber (1½ inches x 6 inches x 10 inches) with no cushion packing.
I watched it from my home in Lakeland. We sold out to get our Airport runway expanded and better paying jobs. A Amazon plain flew over as I was typing this. The future is going going to be so weird.
I live SUPER close to DEN4. Packages are almost always next day delivery if you order early enough and if not it's 2 days but that only with Prime. But even without prime it's usually only 3-4 days. Certain things that they don't have in the warehouse have to be shipped from other facilities that can take anywhere from a week to a month. But those are pretty rare.
imagine having 2 day prime shipping. Most of Europe has 1 day prime shipping, and it still surprises me every time, but then Europe is much more densely populated than the US
and yet I have never had amazon deliver within 24hours. but I did have amazon delete my paypal account and keep the 50 euros I kept on it to make quick purchases. #CancelAmazon
Yep one day shipping for me in the UK. Order at 8pm Wednesday, item usually arrives ~10am Thursday. Sometimes the cut off is 6pm. I’ve started getting same day delivery options on regular prime. (Same day on Prime Now has been common for years)
UPS and FedEx both have delivery commit times on air pkg. When lasted checked UPS air pkg delivery times were 8:30am/10:30am and 3:00pm. No matter what size weight or value of the pkg or shipping is free. Which makes a big difference in the operation and cost of delivery service. (Apples and Oranges, their both consider fruits except they each taste different and are used in different ways.) Delivery time commitments for pkgs requires a lot more air flight time,drive time and physical labor. UPS drivers also are required to cover all on call residential pick up request for nextday air and ground pkgs. All in the same work day by the same delivery driver.
How do the items get onto the shelves that end up coming to the employees on the robots? I get how they get products out of the warehouse and delivered, but how are they getting everything into their stock and all that frontend work?
Trucks came in and people unload them and then items are taken to employees called ‘’ Stower’’ An empty robot comes to them and they the put items inside the robot
Loving the Colorado focus here. I find in my own online sales that living and working in Denver lets me ship my packages faster to different parts of the country than I could in other places I've lived.
Wow. The incredibly complex nature of Amazon with it's advanced ordering system, army of human and robot warehouse workers and vertically integrated shipping system is Amazing!!! ...said the porch pirate who STOLE my new robo vac.
It's worth noting that in regard Amazon offering logistics services to other companies, they already provide this in much of the world through a system called "Multi-Channel Fulfilment (MCF)". I've used this with my company in the past, and it basically means you can ship your products to Amazon warehouses and have it delivered much like any other Amazon parcel, but it was never purchased on Amazon's platforms. The rates are crazy competitive too.
He did his research for sure! Made me almost as happy as that commercial that one year with like Charles Barkley, Samuel L Jackson and Spike Lee in the car debating how to pronounce Lou-uh-vull. Haha
Great video - there should be a part 2 about the “reverse logistics” for returned items.
They go to liquidation or most likely landfills 😳
Sometimes Amazon would just let you keep the item and issue a refund. I had several small items where they told me to just keep it and they refunded my money without me sending it back.
@@Dan-di9jd Yep, it's often cheaper to let you keep it than it is to ship it back, inspect, and restock. It demonstrates just how much many they're really making.
Just watch the video backwards ;)
@@Dan-di9jd Indeed if it‘s a defective or just poorly performing item, increasingly Amazon is super likely to tell you just to keep it, because they really quickly figure out what items are lemons and can be pretty confident your’s is as well.
Nothing better than coming home from delivering two hundred Amazon parcels and seeing this on the top of my feed.
I wish 200 was all I did.
@@goofyqueef4418 this, as out of all the services out there ya'll always deliver with care and get it right unlike fedex who always delivers while I'm working a double at my job which causes my package to sit outside my apartment door where someone could snatch it
For anyone interested, Amazon actually finished building that huge hub in Cinci across from DHL and DHL has since lost half of its freight and a significant portion of its workforce due to how many workers had been so fed up with how DHL was treating and paying them that they were actually willing to leave for freaking AMAZON of all places. Amazon was even able to staff their complex off the bat because they very calculatedly offered at least a $1 better hourly wage than DHL for most positions to poach all of their frustrated workers and potential new hires.
As an outsider looking in through multiple friends and family, it’s been legitimately interesting seeing how Amazon plays ball. They took over right out of the gate. Almost like they studied DHL and saw blood in the water and attacked while DHL was just putting up posters of supposed quotes from unnamed workers about how much they love DHL and how they “would never abandon DHL for another company”. Shit’s seriously insane. DHL got decimated before they even realized just how badly they had fucked up and that it was too late now that there was actual competition.
this is what amazon does, its their business.
@9:01 that's crazy considering DHL helped bootstrap Amazon by leasing their facility - talk about ungrateful!
@@udance4ever grateful for what, they still payed their dues. Companies operate on dog eat dog logic when in similar fields.
The issue is, when DHL inevitably closes that location, Amazon lays off or cold-fires it's employees, then hires back at less than DHL paid in the first place.
Businesses are finally realizing that Capitalism works both ways 😏
Logistics + Airplanes = Sam Denby
Facts
Next video: The Logistics of Wendover Productions
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Exactly why I’m here
His last name is just 'dover'
In my very rural area, its the same guy with a van that delivers EVERY package, regardless of original carrier. The ultimate in last mile specialization :)
I’m a delivery driver. I wish amazon had gave me the same route everyday. Unfortunately my route changes weekly.
@@angelgjr1999 That sounds crummy! I wish you godspeed and social distance in your valiant work!
thats Joe right? Yeah i know him😊
can confirm i live in small village in spain so correos takes their time lol
@John Monday This comment is definitely not about rural mail delivery. Also, I am interested in your data - can you link the source of this information?
I worked at Amazon. It was the worst experience I've ever had the displeasure of being a part of. I constantly had nightmares of being fired until it inevitably happened, as it happens to most people who work for the holiday season. They work you to the bone, then thank you by firing you as soon as January starts.
Why did you get fired?
@@Colin_McPhail My rate was too low. I couldn't get it above 85% no matter _how_ hard I tried.
True
Amazon gave me a $25,000 signing bonus.
@@JoeHamelin That's a lot! They gave me nothing because I was temporary staff.
I work at one of their fulfillment warehouses and the amount of product that goes out and in during a day is absolutely staggering.
What one? I work at the PDX9 in Troutdale. Been absolutely loving it
@@fightingfalconfan one of em in new Jersey, its an EWR center. You a fan of the F-16 or something? Thus the name?
I’m a mail carrier and I HATE amazon. We have to come in on Sunday and HOLIDAYS just to deliver amazon. No exceptions. I worked Easter, Christmas, thanksgiving and people work shocked / confused why I was there delivering their toilet paper at 7 am Christmas morning
Did they at least pay you a bonus?
This is why your job will be replaced by robots...
@@YourExecellency needed health insurance after college so I got a not as fun job unfortunately
Be thankful someone is still paying the USPS to schlep packages around.
Jeez, I hope you at least get paid the proper overtime. Even still, tho...
Love Amazon or hate it, no one can deny that the systems they have engineered and put in place is astounding. Think management, figuring out where to put the different types of centers, the real estate acquisitions, the engineering, the robots. My mind is boggled.
It's not that impressive once you work in one. It's just a big building with roombas driving around.
Their sorter are made by company like Fives or Simens aka engineering company who specifically engineer automation sorting belt and what not. As for how your package is sorted, FedEx/UPS/UPS/Purolator/Canada Post have been doing it well before them.
They didn't engineered anything, they simply took what was already there and applied it to their scale to reduce cost.
@@thebigbean8783 lol makes sense why you worked in one
@@Boby9333 you legit have no idea what you're talking about
@@electrickayn5619 Sure buddy, I work in the industry know people who work or used to work for FedEx/UPS/Purolator/DHL/Intelcom/Amazon but I don't know what I'm talking about.
An you, completely removed from all of this know more than everyone.
Me: Living in rural Canada
My amazon package: Well, it's prime delivery so it will take two weeks
ok
@@verlax8956 not ok
What's the longest delivery time you were quoted ?
@@aarondavis7526 A month or so
So true. I live in Alaska and always find it annoying how there 2 day delivery is really 2-3 weeks
"you see" - WP most common phrase
Along with "Therefore...."
That’s Dhar Manns- “So you see....”
He says "You see" more than my South African girlfriend
"Plane"
Also „of course“
This reminded me that I needed a new ice scraper. I ordered while watching the video. Amazon owes you a commision.
how can you buy from amazon after reading any of the comments from former amazon workers?
@@sarasworst because out of all of these companies amazon is the only one who can actually deliver your package without that shit being broken, the box looking like it went thru the war or it took 7 years to get to you. I'll still order thru amazon as of now they're very reliable and do it all right no job is perfect especially a distribution center, its back breaking work period but regardless they never disappoint in delivery unless you had some evil delivery driver proper steal your package which then is different
fascinated by logistics because of this channel and factorio
I've played satisfactory myself n love it, but if I could get the hang of factorio I'd do that. The demo seems to have changed since I first downloaded it but if it's still the basics of the game i could prob do it.
@@onepman factorio is pretty similar to how it was at first. The basics are still their and the more complicated things in it can be learned with mostly simple trial and error with experimentation.
Didn't know you could employ underpaid staff with slave like working conditions
@@eysank You can with mods - check out mining drones
Build factories next to the consumers' house? #factoriojoke
Yay, a video about planes.
ok
I know, it’s about time. He’s never made a video on planes before
I miss the airport. The smell of coffee, the announcements, the sound of luggage wheels. Can't wait to travel again
@@oof8850 I have flown more in the last 8 months than I ever have before.
@@cheddarcheese I think you accidentally a few words
Absolutely love the care, depth and amount of research you and your team put into your videos. Thank you!
As an Croatian, I love amazon. I want to order a CD for 10 dollars, shipping is $85 plus import fees.
Lmao
Why would you order a CD ?
@@Kophek90
Maybe it was an older artist and they didn't have a digital album available. Plus it's nice to have a physical copy.
This high price is, of course, not set by Amazon. You can thank the various governments involved.
@@Kophek90 It was a symbolic, but I do order CD's. I hate streaming. I want to have music on physical media.
"Humans, even low-paid ones, are expensive."
- The motto of *every company ever*
What is the city at 14:52?
I dont know. I was employed at a sortation center from amazon, and we where faster than most other sortation centers in germany. without automated sortation. everything was done by humans, exept of the conveyorbelt.
@@HumblebeeRules that could be hundreds if not thousands of cities
Humans , even slaves Are expensive
@@emergcon Being fast is not the point here. Even though you may be quicker, you're still more expensive than robots are.
Amazon will definitely have fully automated warehouses in the near future.
Weird hearing Amazon Prime be called 2-day delivery when, in the UK, Prime is next day if not same day
And I also think they already have a shipping service available in the UK.
It’s like that for some items in some locations. The UK is pretty small though.
I work at a amazon hub in nottingham about 10 mins down the road and if I order when I finish work at 5am I can get my order by 10pm that night
uk is really small compared to america, i mean there's a bunch of states bigger than that
In the USA it depends on the item and area if they can they will promise the package will be delivered same day
I’m still waiting for this video was sponsored by Boeing: The first 100 to buy one 737 Max get one free
Sam's next video: "The complicated logistics of buying Boeing aircrafts"
I don't want my pkgs jostled.
@@David_Box that might be a video
@@David_Box I feel like that could be a legitimate video 😂
I'll take that deal just for the parts value
Can we take a moment to pause and appreciate how much Sam’s narration has improved since the inception of Wendover?
But he still pronounce "route" as "rout".
@@maxant4285 it can be pronounced either way
@@scottyhaines4226 He did pronounce "homogenous" wrong though 🤷🏻♂️
He still ends every sentence...like...this. Final...three...words. Its quite annoying
Wow, tough crowd..
I’d love to see a report on how Amazon processes returns. I’ve heard there is tremendous waste due to disposal being more cost effective.
Yeah most returns are scanned back in and tossed out
@@thebigbean8783 so the rest that aren't tossed are kept and used as amazon warehouse item right? you know those big boxes full of returned items that goes from around a hundred plus that's pretty much nothing but junk that either isn't worth it or is straight up broken.
@@thebigbean8783 It depend on what kind of items. Plenty of stuff can be sold at an auction like metal or electronic for a very good price.
Half the time if there's any kind of error (getting a package meant for someone else, getting the wrong item, getting an extra item) they tell you to keep it because it's literally cheaper for them to just send a replacement and eat the loss of the item sent in error.
This is what I was thinking. I recently bought something and asked to return for a refund. They didn’t even say anything about returning and just refunded me the next day lol.
Amazon Air employee here. I've never clicked on a Wendover video notification faster. (Edit: And of all facilities, in Lakeland which gets mentioned!)
Edit 2: Now some corrections:
-Packages from fulfillment centers are trucked straight to the Air Gateway (as AA's airport facilities are known), not via a sortation center.
-The air gateway doesn't actually take stuff straight from the truck to the plane on pallets. It actually functions a lot like a sort center. About half the incoming stuff is already sorted into pallets (with boxes) and gaylords (used for all small soft-sided packages and about 1/2 time for boxes) by flight, but the other half is mixed sort. All mixed sort is manually unloaded either onto (1) a conveyor belt that goes to the upper floor and placed on robots that go around to different chutes or (2) placed into the "dumper" which tilts gaylords onto a separate conveyor belt for soft-sided and very small boxes (max maybe 8x6x6 in.) that are sent to the third floor where they get sorted by flight and placed in large nylon bags then down to the 2nd floor to be placed on robots and sent to chutes. The chutes go down to ULDs (the big metal containers that get loaded onto planes), many of which are sorted by their second destination (eg. KSMF-SMF5 for the sort center near Sacramento via a flight to Sacramento). For some of the biggest destinations (on my shift SMF5 and SCK9, which are sortation centers in the Sacramento and Stockton, CA area) that arrive already separated, the gaylords of boxes can be moved by pallet jack to a spot where forklift places it onto a stand that is moved by Kiva robot to the correct ULD, while the small packages get moved to an area where they are manually stuffed in nylon bags and placed in ULDs. On the unloading side of the flight, the ULDs are unloaded directly onto a conveyor belt system and moved to the 2nd floor where they're placed on robots that move to different chutes for different destinations. About 2/3 of packages get sent to sort centers while the remaining packages are placed on trucks that go directly to delivery stations. We send packages to most of Florida except the Panhandle. The JAX5 sort center also sends a small amount of packages to Georgia and coastal South Carolina.
-Amazon Air facilities receive and send off flights throughout the day and there isn't long waits (I think he said something about "12 hours later" at one point). There is about six hours between the night shift (11p-7:30a) and day shift (1:30-10p). Also, stuff that arrives during a shift is placed on planes/trucks during that 8-hour shift. For example, at Lakeland, everything that is unloaded from a flight between 11p-7:30a is placed on a truck that leaves at 1, 7, or 10am (differs by destination), except for one destination. Nothing really waits around.
I don't think it wasn't mentioned, but worth noting is that most flights operate point-to-point and not round-trip. For example, my shift gets a 767 from Allentown, PA (with packages from fulfillment centers in PA, NJ, & DE including lots of shoes because Amazon bought Zappos, which I think had their warehouse in that area) that leaves 6 hours later for Sacramento, CA. Likewise, a 737 arrives from northern Illinois (KRFD) and leaves for Dallas (KAFW). The Sacramento flight also has a decent amount of stuff (maybe 2-5%) bound for Alaska. Based on the facility codes on packages, these will go to SMF5 (a sort center near Sacramento)-->DSF_?_ (a facility in the San Francisco area)-->PANC (Anchorage airport...fyi Alaska & Hawaii airports begin with P instead of K like other US airports).
On the inbound side, about 5-10% of packages bound for the Miami sort center are for Puerto Rico and the USVI while another 5-10% are bound for Latin America (about 80% of those for Colombia) most of which have DHL or national postal service labels with the occasional DHL label for China. I'd say about 5% of packages on the Houston-bound flight are sent to Mexico via the SAT5 sort center (near San Antonio) Before late October, we had a flight to KRFD in northern Illinois which had a lot of packages with DHL labels bound for Asia and Europe (China, South Korea, Taiwan, Germany, France, Spain, UK, Ireland, and a surprising amount of packages for Finland). When I first started I was really surprised at the volume of international packages on that flight. Strangest package I've ever seen was a large multi-pack of paper towels (which was shipped in its original box without a surrounding Amazon box) bound for Hong Kong.
Other than the international packages, Alaska, Hawaii, Puerto Rico, and the USVI, like the video says, packages on flights are for the region where the destination airport is. For the 3 flights during my shift, that's Houston (KIAH) to Texas; Dallas (KAFW) to northern Texas, western Louisiana, and Oklahoma, and a few via OKC5 (Oklahoma City area sort center) to Arkansas, Missouri, and Kansas); and Sacramento (KSMF) to northern California and northwest Nevada (Reno & Carson City).
Amazon Sortation Center employee here! 🙋🏽♂️
That was an awesome correction, thank you!
Amazon Central Dock Logistics Coordinator here!
As someone who lives in Toronto, Ontario, Canada I was thoroughly confused to see my province in California
As someone who lives in Fargo I was puzzled to hear too. No one talks about North Dakota!
When I started working for UPS, you don't understand how long it took me to differentiate between Ontario, California and Toronto, Ontario lol
@@blah012345678 Lol there's an Ontario, Oregon as well.
The founders of Ontario, California were actually from Ontario, Canada.
As a resident of California I was quite surprised to see a province of Canada in my state
I ordered something from walmart this past xmas season and I got an email saying it would be at my home before 5pm that day and it was! They even sent me another email showing it was delivered and included a photo of the package on my front porch.
Hey Wendover, huge fan as a youtube lurker :D, been watching you for years.
Your story starts when Inventory is already ready to ship. But there's much more logistics within Amazon's FBA system.. I'm a 3rd party FBA seller. If I send 1000 ice scrapers into Amazon, I will ship to 1-2 warehouses, but then Amazon will immediately do a fulfillment center transfer and put 100 pieces in North Dakota and 5 pieces in Miami etc. (determined by algorithms). So before my ice scrapers become available for sale, my ice scrapers will be spread between ~100 different warehouses across the US. They also do auto-rebalancing, so if my Miami ice scrapers all of a sudden sells 4 pieces, Amazon will automatically pull a few piece per warehouse and transfer it into Miami.
This is a HUGE reason of why they can do 1-day delivery across major cities because 90%+ of anything you order is already within driving distance. So all these planes and overnight delivery only applies to a small portion of sales where the item is not available in the warehouses around the customer.
in the uk, if you order something on amazon before 10 am, you can get same day delivery, otherwise you get next day delivery
I'm going to try that tomorrow. I've never seen same day delivery, but I can sometimes order at 10pm and it will arrive the next morning.
Same for here in the US too if you live near a fulfillment center.
In *parts of* the UK, at least - you have to live close enough to one of their warehouses to get same-day delivery (I'm a bit too far from the M3 to qualify, it seems). Some US cities have the same thing going on, I believe. However, next-day delivery, even on orders placed quite late in the evening, is pretty ubiquitous in the UK.
But it's a bit easier to do next-day delivery when you can literally drive a lorry from a vaguely-central warehouse (e.g. in the Midlands) to pretty much anywhere in the country overnight ;) Royal Mail even offers next-day delivery to the Channel Islands (i.e. Special Delivery).
Yeah, you can get that in the US, too. He really only covered one of Amazon's modalities in the US. Prime Now gets you 2 hour delivery in more developed areas, for example.
C++ gang
After all that.. I would like to refund please ☺️
Underrated comment.
yikes LOL
Watching it happening all over again, for FREEEEEEEE
Actually I believe a surprising amount of returned goods go straight to the landfill because it costs less than doing the whole process in reverse and reselling things.
Seller takes the hit, not amazon :(
I used to work for amazon as a Packer our quota was 230 units an hour which roughly means you have to pack 3-4 items a minute. To put that in perspective over a single 10h shift that one facility pushed out over 8 million items a day between all its employees
Edit: to clarify i worked in a central mailing hub in Ohio
Wth! Packing 3 to 4 items in a minute!!! That's slavery. No offence.
@@Mohamed-fl9uv No it's a paid job above the minimum wage which many people who are not lazy fucks are able to do easily.
@@JamieM20001996 lmao I just commented on another comment of yours. I see you like to spread your negative attitude alllllll throughout youtube 😏
@@zerocal76 rofl I see you're another worthless human who failed at a zero skill job 🤣
How do you people live with yourselves? Seriously, because if my life was as tragic as yours I'd actually do something about it.
@@zerocal76 lol I just checked your profile and you're a grown man who likes anime and can't figure out why he has no muscles
Ahahahahahahahah 🤣🤣🤣🤣🤣🤣
I work at a Amazon distribution center, and I have to say, it's quite odd to see my job on display on RUclips.
Same! I pack boxes
Me too...after this video i feel like I understand less.
I work for Amazon as a logistics specialist and it's kind of scary how accurate this video is. Surprised me he knew how much we rely on USPS and UPS.
@@lukkyluciano I am currently a student and I’m applying Amazon for next year’s internship!
@@lukkyluciano its not that accurate... he missed plenty.
This is really logistics in practice in micro-scale. Your vids really taught me more than my school that is aimed at this field.
You can see my former high school to the right of the Denver fulfillment center at 3:36. Its construction blocked our view of the mountains.
lol that sucks
Stargate?
@@Uwrath yeah.
The millions of people that Amazon center serves appreciate your sacrifice.
It's construction is now a buffer for rockslides and such. Be grateful.
Sincerely, the Big JB
Next video:
How Wendover's Logistics works
Edit: Tysm for the likes guys
GAGAGAGAGAGA! I will now count to 3 and then I am still the unprettiest RUclipsr of all time. 1...2...3. GAGAGAGAGAGA!!! Btw I have TWO very HOT GIRLfriends who I show off in my v*deos. Thank you for your attention, dear zanza
Planes
1.explain
2. P l a n e s
@@mahbubmaleksyed5301 3. P L A N E S
We need a video on how Sam does his research.
I love that the Cincinnati airport is not on Cincinnati. It’s actually in Hebron Kentucky, which is a good 20 to 30 minute drive to Cincinnati depending on traffic. I used to work at the DHL hub.
I’m a little surprised that flights are arriving and departing between 11 pm and 6 am - or did I misunderstand?
I've always had the passion for logistics and supply chains (in fact I graduated in supply chain management) and this channel has always fuelled my passion about this topic (and even more other subjects).
Thank you so much Wendover production ❤
6:45 this is where the airplane part start
Actually it's at 6:43
Hero
But this is a Wendover video, so in a way, it's all the airplane part.
Just wanted to give a big thanks to all the hard workers (the people who handle the orders/packing etc), and the truck/delivery drivers. I don't know what I would do without internet shopping (almost all of the items I order are essential items needed for my home, vehicle or work).
Me: *clicks same day shipping at **11:59*
Amazon driver: “I am speed”
Lol
@Angsubha Chatterjee We all know what he means.
@@aabbccddeeffgghhiijjkkllmm4357 Not me.
@@kullingen6909 Buffalo
@Angsubha Chatterjee it’s the implication
WHERE IS THE LOGISTICS FOR BRICKS VID!! I NEED IT!
Bricks as in Bricks or Bric as in Brazil, Russia, India and China?
it's a nebula exclusive. great, might I add
he might eventually release it on yt but go to nebula if you really want it
@@ninjabutitstheblender4528 the ninja Blenders suck. Not durable or healthy.(spillage rots within)
@@ninjabutitstheblender4528 Do they actually have a video on Bricks on Nebula? That.. would be utterly fantastic.
I can't believe I watched the *WHOLE* thing! Man, you are enticing a fellow to listen to with all that _intel_ you have been sharing. Thank you for your efforts.
Its always insane to me how huge america is. I am from germany, I could literally drive everywere in half a day.
Russia: Hold my beer
@@raahullsngh3631 But most of the land in Russia is inhabitable and underdeveloped whereas in the US. There’s pretty much cities spread out everywhere in the US.
@@randomeastasian347 whatever is developed is not smalll
@@raahullsngh3631 But am I wrong?
I live in Atlanta, Georgia. I’d take atleast 12 hours to drive up to New York. To California it takes about 3 days.
Me, in the UK: "Wait, Prime Delivery is two days in the US?"
I assume it's due the size of the country. As the video said, one-day delivery is possible but pricey; two-day delivery is much cheaper. The UK is small enough that one-day delivery is possible for most of it, with same-day delivery in London. The last order I placed with Amazon was ordered online at 21:50 one evening and was available for pickup at the Amazon Lockers just down the street at 14:10 the next day.
@@Michael75579 True, the whole of England is smaller than lots of US states.
We tried 1 day delivery, but after a couple fatal car crashes and lawsuits amazon saw it more profitable to do 2 day delivery.
In major cities 1 day and same day delivery is pretty common for common items. Like said in the video, it really just depends on if what you ordered is in stock in a facility near you
in major indian cities they have 1 day delivery promise. i once ordered a phone in delhi n got it in less than 15 hours.
2 day shipping is normal in the US? Wow. Last week I was thinking about my faulty garage light as I couldn't sleep and was looking into replacements. I decided to repair it and ordered a new led driver module at 4am and then went to bed, only to be woken up by the Amazon delivery 6 hours later. To me, that wasn't just same day delivery; thanks to sleep, it was immediate delivery. No-one can compete with that, and that's quite worrying.
What country do you live in? America is pretty huge lol, 2 days is pretty short for the distance traveled
The fuck..? Of course it's normal. You must live near the warehouse or some shit.
@@TheBucketSkill I live in the UK and I've even had next day delivery from something that according to Amazon tracking came from Seattle. It probably helps that I only live 40 miles from LHR (by road).
Same or next day is the reality here. If it's going to take longer than that, then there are plenty of other companies that can also send goods to arrive in 2-3 days.
@@georgeprout42 The reason for this is that planes are the fastest, so they could probably fly it direct out of Seattle, and the whole UK is smaller than most US states, which means the drive from airport to you is much shorter.
Was kinda looking for this comment.
Here in Germany standard Prime delivery has been next day delivery. with a same evenign option being offered at times depending on where you live and when you order.
Step 1: Promise 2-day shipping.
Step 2: Actually, just ship whenever you want.
Step 3: Profit.
key word.. shipping. Processing on the other hand before shipping isnt what is advertised as fast.
@@MattWeber 2 day delivery is a thing aswell. like amazon will say, get it tomorrow if you order now,.
@@user-md3is4dq2d yes but those species are based on FBA items, and the item is in your most local distribution center. Also if your read prime's delivery policy, it only covers the actual time after it's been picked from the shelf. You can still have the same day/2-day delivery take a week if they aren't timely in picking the item, or it sells out before reaches your item picking and has to be sourced from another warehouse. You just can more quickly take action like asking for a refund due to too slow to deliver more quickly if they arent prompt about processing and picking the item to get it on a truck. Heck I have a "one day delivery" item on its way right now that wont be here til tuesday...
When your package does more travelling than you
Isn’t that normal?
@@stignatius1625 yup
I mean it should lol
@Unbearable Muteness 'when' you start making grammatical sense
@Unbearable Muteness u make no sense
I started in an engineering tech role in a 3rd party reverse logistics company a couple months ago after never really thinking about logistics. thinking up and strategizing this sorta stuff is really fascinating. They just promoted me from doing reverse engineering and process dev for one of out clients to a systems engineer doing process dev works on the bulk of the operation, it's stressful but really intriguing to take in time/labor data and then find the roadblocks to increase efficiency.
i want to do this
Atlas Air (one of the companies that Amazon leases aircraft from) also operates the 747 Dreamlifter aircraft that Boeing uses to fly oversize aircraft components around the world for aircraft assembly, as well as being a huge air freight company. If you look on Flightaware or other flight tracking services, you can see Atlas flights routinely flying the trans-Pacific routes from Anchorage airport to China/Japan destinations. I live right under the route they typically fly if they're coming out of Miami/South Florida and flying to the northeast US.
Related, I'd love to see a video about wet/dry aircraft leasing as I think it's actually a fascinating topic. I'm an ADS-B enthusiast though, so watching aircraft movements like this might not be everyone else's cup of tea.
As a North Dakotan i can confirm that indeed we use our window scrapers fall, winter and spring
But North Dakota doesn’t exist?
@@RM-jq5vi Idk seems pretty real to me
@@kipthearcticfox5124 no stop lying please as someone who supposedly lives in North Dakota you have reason to lie to lie about where you live and are biased, I give the unbiased opinion that North Dakota doesn’t exist.
@@RM-jq5vi well then should south Dakota be renamed Dakota
cringe
15:43 This is already a thing in the UK, I ordered a hard drive from Aria and it was delivered by Amazon Logistics.
Morrisons use them too for doing the "weekly big shop".
"their algorithms put products closest to the consumers most likely to buy them - something only possible with big data". I would like to contend this as other "big-box" stores most certainly did this too before the advent of "big data". Given that they could easily track which items sell faster.
Amazon just is able to do it at a much larger scale.
Not really. They were able to detect seasonal patterns of a very stable catalogue of products. What Amazon does is nothing like that. Amazon has to predict the demand of an ever changing and HUUGE catalogue of products. Detecting some patterns that are not seasonal nor intuitive
@@MHNK77 predict. LOL
We sold blue ice scrapers last winter, we will be able to sell black ice scrapers this winter..
@@AKUJIVALDO I don't blame you if you don't understand how complex these kind of systems are. Just don't go around showing off your ignorance
@@MHNK77 then that genius prediction is at fault for Amazon not earning enough money to cover its expenses by itself, isn't?
Amazon Web Services is dragged to cover Amazon expenses...
At least know what you are talking about, genius/s.
@@AKUJIVALDO So really what's your point? Cuz you're spewing random, unrelated shit that barely makes sense.
Are you saying Amazon's task of predicting demand is a simple one? Are you saying that Amazon is bad at it? Are you saying you would be able to improve everything they do?
What is your point?
"Hey Sam, You Wanna Make A Vid About The Logistics of Amazon Shipping?"
"No.."
"It Has Airplanes In It"
Pretty sure he decided to make the video after Amazon announced they'd be buying some 767s
Your point at 15:38 about the logistics. Got that bang on the money, they've already started doing it in the UK. In fact I think they started rolling it out last year a few months after the pandemic started.
The company I work for is on the waiting list for their delivery services.
SUPER INSIGHTFUL! Who here had no clue this is what happened but have a new appreciation for Amazon delivery now???
this is fascinating to watch as an amazon employee. i mostly see the second half of the process working at a delivery station, and being a yard marshal I'm often working with our sortation centers on incoming linehauls
I live in Denver and work in trucking and logistics. I LOVE your videos - they are my career development.
"How does Amazon get a package to you?"
everybody: *planes.*
What is the city at 14:52?
@@HumblebeeRules Tomaseton, OS
Incorrect.
Well, the tax payers subsidize weekend package delivery via the USPS to the tune of $1.56 per package.
Nothing like government choosing winners and losers.
Awesome video! I work at an Amazon sortation center here in Los Angeles. It’s been a good experience so far. Yes it’s very labor intensive, yes you are on your feet the whole time you are on the clock, and yes they expect you to move at a constant pace. They have also handled the pandemic very well at the work place.
I work at a manual sort center and it's interesting to see how they operate them at other parts of the country
I worked for Amazon. 3 Buildings. 1 was a Prime. The 2nd was a Sorting Center. Basically a Mail Sort Room. 3rd was a Large Sort building. Saw signs at the Prime for 500 Pick Rates. Stock was 300 when I was there. Single Pack was 90 units per hour. Basically one every 45 seconds. That included Assembling the boxes. Large Sort building I worked at was 75 Pack Rate per hour. Both also include Reloading Packing Supplies at the stations. Sorting was 200 units sorted per hour. Involved walking around with a hand scanner. Scanning and stacking on proper pallets.
I work at an Amazon Delivery center. On the topic of shipping last mile using UPS, people would be dumbfounded if they saw how much Amazon spends on last mile delivery to rural areas. Even though UPS gives huge discounts, its not uncommon to spend upwards of $30 on a package if that's what it takes. We also use UPS to handle our missorts. If a package bound for New York ends up in California, we use the same UPS system. In that case it's not uncommon to spend $80 on a package. It's kind of crazy how much Amazon spends and yet still turns a profit.
I was wondering why my Amazon deliveries seem to be equally carried by both Amazon branded trucks, USPS, and UPS. I guess scenarios like mis-sorts might explain some of it?
@@WanJae42 no has nothing to do with it.
Amazon warehouse doesn't make any profit and lose money on shipping. Amazon make the bulk of their money via their web service.
The last time I was this early Amazon was only selling books
I remember that
@@darellgrant8753 lol I remember when amazon used to take weeks to deliver.
@@angelgjr1999 right!
Omgggg
Damn lol that was old school shit lol
The KIVA bots were invented by two guys from my hometown, they had a chat with my HS engineering class about it.
That's cool!
They used to be in the office building next to me. Couldn’t believe it when Amazon bought them
Kohls also uses the shipping from store method. What you don't see though, is that stores have surprisingly small stocks of items. If the store doesn't have the item, the customers order is cancelled.
Just a sidenote: Amazon's success actually comes from Cloud Services. About 2/3 of their profit comes from that sector.
EDIT: i replaced revenue with profit. My bad.
More than a side note. A very important fact. One that will have extreme consequences of Anti-trust laws break the company up.
I think you mean profit, not revenue. AWS accounts for barely any of Amazon's revenue but nearly all of it's profit. Amazon's consumer stuff is most its revenue but is ran at about breakeven (often a slight loss)
And underpaid, badly treated workers, of course.
ah yes, the ones the concentration camps use.
Profit not revenue. Online retail is over 50% of gross revenue. However, AWS is the key to their success. It's how they fund their massive expansion. Everything else either doesn't make money or loses money. That and of course exploiting every loophole in the books to ensure they don't have to pay "contractors" a fair wage or taxes.
Great video - thanks fore making it. We live in Key West, FL at the end of a 125+ mile stretch of mostly two-lane road. (In fact, we're closer to Havana Cuba - 90 miles, than to Miami - 145 , lol). Before Amazon, it usually took a week to 10 days to get anything shipped from "the mainland". Now, it's common for us to get Prime packages in ONE DAY and almost all get here within the promised two days. Now I understand how they can move things so quickly. - Thanks!
5:51 "Coloradoho"
Top secret 51st state revealed???
lol
That's the name of the state of lizard people living under Denver International Airport.
Lol and he lives in Colorado
Last time I was this early, the Australian bush fires were our biggest concern
Last time I was, I didnt exist
Lol
What is your biggest concern now?
Imagine when Amazon is considered the worlds biggest airline.
yep and getting a your package on a first class seat will cost an extra $25
Imagine when Amazon starts transporting humans and treating us all like cattle.
Oh wow. They’d still probably charge for bags too. 😅
I can imagine the video title: The biggest airline no one can fly
This channel has the smoothest transition into or out of sponsors that I don’t even mind watching them
its so smooth that you dont realize you are watching an ad until halfway in! haha
"a day later most of the pachages arrive"
*Laughs in living in a european village*
*Laughs in living in a Mexican village*
Country? Here in Italy even the most remote place is served in 2 days if the item is shipped from the Italian, French or (sometimes) German warehouse.
I'm lucky living in an urban area (near Naples). I get one day shipping (directly served by Amazon Logistics) from the warehouses above and 2/3 days shipping from the Spanish one and, before brexit, the British one.
I don't know how bad delivery times can be for European villages, but for Russian cities other than Moscow, especially in Siberia, one or two day delivery sounds like sci-fi dreams of the future... like, getting your package within a week is considered super fast, and it's completely normal to wait for an international parcel for a month or two, providing the Russian post won't lose it along the way.
I'm from Germany and here it is mostly next day our 2 day delivery
Another fascinating video - would love a version for the UK 👍 Very different setup here given the smaller scale - overnight with Prime, 7 day delivery and almost all by Amazon themselves (through gig economy workers)
16:36 Woah, you can almost see the Bezos alien underneath the skinsuit in this shot. 😮
i worked at amazon for 4 days and quit because they treat workers like trash and lied about how much I was being paid.
Well that's just sucky
How did they lie about what you were getting paid?
Same about the UPS
What country are you in? In the U.S. the national Amazon minimum employee wage is $15; even for a picker or packer. Honestly I find the conditions to be not so bad; the main thing I like is that everything you do is computer tracked so even if your area manager sees you for split second in the break room or going to the bathroom, they don't assume you're being unproductive they can just check your stats
I saw a video of a girl that was scanning packages the other day and holy shit. It looked so stressful, I wouldn't be able to do that.
Km
5 months ago
My son went from working hard on a hay farm to being a package driver for Amazon for one dollar more an hour. He loved it at first but that love quickly wore off. As he kept making his delivery time goals each week, they kept pushing him more and more without any bonuses. It was never good enough. He was working 12 hour shifts. He was exhausted, going up flights up stairs carrying packages daily.
The better he was, they more they worked him until he completely gave out. Once he tripped on a step and he was terrified to tell management so he wouldn't get yelled at n get a mark against him or get fired. I cleaned his elbow and super glued his elbow skin together and put butterfly stitches on it send sent him back to work.
A year later, after 2 years of no raises, tighter goals to meet, no recognition for safety, and reaching his goals, he gave up n quit.
Gotta say that as a 69 year old semi-retired person who drives for the Amazon Flex program that it is terrific. Pay is descent and I can pick the hours when I drive and I love getting out of the house and experiencing my sector of the world as no one else could. I deliver to mansions and sketchy neighborhoods and it is all good!
I live in rural Thailand and have been ordering Amazon items for about 8 or 10 years. I like watching the convoluted route items make to get to my door through their tracking app. They often travel from the coast(s) to Kentucky before a flight to Bangkok (via Tokyo).
Interestingly in the uk next day delivery is offered for all fulfilled by Amazon items when you have prime. But then the uk is far smaller so it’s easy to get something across the country overnight. Another interesting difference - Amazon *does* do their own last mile delivery in rural areas of the uk, not just metro areas:
Well, most of the UK as a whole is smaller than Northern California, so obviously LOL.
It's pretty amazing how Amazon is primarily known as an eCommerce platform, their most important business sectors are:
1) Cloud Computing
2) Logistics
Both offshoots of their eCommerce platform. Really shows how a company can solve their own problems turning them into massive areas of strength. Most companies just pick the vendor that is closest to their needs and accept the limitations. Great companies will choose the best vendor and use that experience to build their own better solution.
“Amazon can usually predict where products need to be based off of weather”
*laughs in Texan*
That wasn't said. U can remove the quotations
@@darellgrant8753 You’ve gotta be kidding, you expect accuracy on RUclips? I combined his two statements, so no, that’s not in the right order, but yes, he did say that. Take your damn need for perfection elsewhere.
@@iniesta8856 u must not understand quotations but go off
@@darellgrant8753 My b bro, reacted a bit harshly. That being said it was a joke lol
Why are you laughing in Texan?
The transformation from content to ad was so seamless, I watched the whole ad!
Wait it’s all Amazon???
Always has been
Amazon is the choice of the NWO.
After all the lack of data is the reason why communist central planning failed. Amazon has all data.
no it's also the usps and ups
This was so cool. I always love seeing trains in my area, and the prime containers fit well with almost any scenery. But thank you for talking about how it works, I got so excited when I saw this video. Ik there’s not much to talk about with trains, since it’s a boring industry to most, but it would be nice to explain how routing trains for companies like CSX, UP, NS, BNSF, KCS, and other large railroads would be nice. Thanks.
People break into the train cargo containers always like in California l.a. before or after Xmas 2021 22 millions stolen taken in item's. Famous on RUclips boxes all over railroad tracks. Check it out ok . Blue Amazon trains containers are a dream come true for thief's.
We live in a somewhat rural area. About 10 minutes from a large town and 30 minutes from a small city, almost in a national park/forest on one side and farmland/vineyards on the other.
What's interesting is when this video was made our Amazon packages were delivered by USPS. But about 6 months ago, we noticed people using their personal vehicles wearing Amazon vests showing up. And that has now transitioned to official Amazon vans. We still get the occasional USPS drop off, particularly larger items. But by and large it seems Amazon has expanded their delivery system so even semi-rural areas are directly serviced by Amazon.
America: almost erupts in civil war
Wendover: L O G I S T I C S
To be fair logistics are one of the most important aspects of war...
So should he do a video on the logistics of carrying out an insurrection?
@@emailtilfrederik na the news is more important we need to know what's going on
@@saaj_uk And unless every single RUclips channel in existence covers "the news" there is no way for you to stay informed?
As someone not living in the US it's pretty nice to get a break from the news coming out from over there. I'd much rather watch this =)
Nah, bloodbath at best not a Civil war
Also Logistics is a lot interesting than some radical Trump supporter.
We live down the street from one of thier wearhouses. My daughter says that's where the trucks got to sleep haha
It's cute
I guess
I said the same thing when I was younger except with planes and airports
Recently I placed an order for Four (4) small Grabbers, A few days later I found on my porch FOUR large Boxes (8 inch 1½' foot x 2 foot) each contained ONE Grabber (1½ inches x 6 inches x 10 inches) with no cushion packing.
Never been this early in a Wendover video ever in my life
I'm just here for the airplanes.
Same
Same 2
Same, was just 10mins late LOL
8:45 watching this while sitting in terminal B of the Cincinnati airport is trippy to say the least
I watched it from my home in Lakeland. We sold out to get our Airport runway expanded and better paying jobs. A Amazon plain flew over as I was typing this. The future is going going to be so weird.
I live SUPER close to DEN4. Packages are almost always next day delivery if you order early enough and if not it's 2 days but that only with Prime. But even without prime it's usually only 3-4 days. Certain things that they don't have in the warehouse have to be shipped from other facilities that can take anywhere from a week to a month. But those are pretty rare.
sidenote but you pronouncing Leipzig correctly was hot af
imagine having 2 day prime shipping. Most of Europe has 1 day prime shipping, and it still surprises me every time, but then Europe is much more densely populated than the US
We tried one day delivery but after a few car crashes and lawsuits Amazon saw it more profitable to do two day delivery
and yet I have never had amazon deliver within 24hours.
but I did have amazon delete my paypal account and keep the 50 euros I kept on it to make quick purchases.
#CancelAmazon
@@michelguevara151 depends on when you order. If you always order in the afternoon, then 1 day is clearly not possible outside of the biggest cities.
Yep one day shipping for me in the UK. Order at 8pm Wednesday, item usually arrives ~10am Thursday. Sometimes the cut off is 6pm. I’ve started getting same day delivery options on regular prime. (Same day on Prime Now has been common for years)
@@michelguevara151 How exactly would amazon delete your paypal account ?
UPS and FedEx both have delivery commit times on air pkg.
When lasted checked UPS air pkg delivery times were 8:30am/10:30am and 3:00pm. No matter what size weight or value of the pkg or shipping is free.
Which makes a big difference in the operation and cost of delivery service. (Apples and Oranges, their both consider fruits except they each taste different and are used in different ways.)
Delivery time commitments for pkgs requires a lot more air flight time,drive time and physical labor.
UPS drivers also are required to cover all on call residential pick up request for nextday air and ground pkgs. All in the same work day by the same delivery driver.
The amount of knowledge this guy has on just about anything under the sun is astonishing and fascinating. Thank you for sharing!
How do the items get onto the shelves that end up coming to the employees on the robots? I get how they get products out of the warehouse and delivered, but how are they getting everything into their stock and all that frontend work?
Trucks came in and people unload them and then items are taken to employees called ‘’ Stower’’ An empty robot comes to them and they the put items inside the robot
7:56 it depends. In Germany Amazon delivers on the next day with Prime (probably possible because Germany is way smaller than the US).
Sam, Planes, Logistics, and Colorado. A classic combination
Yay! New Wendover video!
Loving the Colorado focus here. I find in my own online sales that living and working in Denver lets me ship my packages faster to different parts of the country than I could in other places I've lived.
Wow. The incredibly complex nature of Amazon with it's advanced ordering system, army of human and robot warehouse workers and vertically integrated shipping system is Amazing!!! ...said the porch pirate who STOLE my new robo vac.
That sucks. Hope its not a trend the USA keeps having. We rarely hear about that in Denmark, I dont know of any stories at least.
It's worth noting that in regard Amazon offering logistics services to other companies, they already provide this in much of the world through a system called "Multi-Channel Fulfilment (MCF)". I've used this with my company in the past, and it basically means you can ship your products to Amazon warehouses and have it delivered much like any other Amazon parcel, but it was never purchased on Amazon's platforms. The rates are crazy competitive too.
I am amazed... The complexity and arrangement... just... fabulous
Thank you for correctly pronouncing Louisville the way us Kentuckians do, "Lou-uh-vull" or "Luh-vull".
He did his research for sure! Made me almost as happy as that commercial that one year with like Charles Barkley, Samuel L Jackson and Spike Lee in the car debating how to pronounce Lou-uh-vull. Haha