N26 - How to verify your identity via video call
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- Опубликовано: 21 окт 2018
- N26 takes mobile banking to a new level-check out our support center for further information: help.n26.com.
This video shows you how easy it is to confirm your identity by video identification. One of our friendly customer support agents will guide you through the process so you can open your N26 bank account as quickly as possible.
We also use photo identification, depending on your location. It’s also just as simple and uses the most modern security features. 
Наука
Thanks for your feedback. When you start the process please make sure that your internet connection is stable and this should help with any video quality issues. 👍
they don’t answer the call!
I have problems with quality of video call. But I hope your support service with me will resolve the problem.
Any way, it's good idea just to show how it happens to people have less stress during the call 😊
The person who was verifying my account was very impatient and unpleasant. I would expect a nicer approach for new customers. I was almost discouraged from opening an account!
Hi Oliver! We're sorry to hear you had a bumpy start with IDnow. We hope everything is running smoothly now.
Same for me. I think it's not the first time, and since they are a digital bank, they should improve their customer service. The lady hanged the call. In my "third world" country i never had such a bad experience.
Ich habe schon die Karte und das Konto bei Klarna . Und ich finde mich sehr das Konto bei Klarna einfacher als das Konto bei N26 zu eröffnen .😢😢
Hey! 👋🏻
Falls du Hilfe bei der Kontoeröffnung benötigst, schreibe uns gerne auf Facebook: bit.ly/3CjXDBe, Twitter: @N26_Support oder Instagram: @N26de und wir sind dort direkt für dich da.
Rejected because they couldn’t verify my details after recording me and my documents. Waiting for proof they deleted my data-trust isn't their strong suit, clearly!
Hola quiero abrir una cuenta banco n 26 pero no funciona bien puedes iliminar mi cuenta por favor
Der Identpersonnel hat keine Geduld 😢its my first time to do it but actually I was discouraged if I will continue it or not
Hey, if you are having issues with your verification, feel free to reach out to us. We'll be glad to help! We're available on Twitter (X) or Instagram via @N26 and on the N26 (DE, AT, CH), N26IT, N26FR or N26ES Facebook Pages.
I cannot receive my Ident code during the video call. How can I solve it?
Hi, can I kindly ask you how you solved this? I have been trying for the past 2 days and I am not receiving the ident code... Thank you
Do they ask you any questions?
Yes, related to privacy. And sometimes really fast
Hey Israr! Please open a live chat here: support.n26.com/en-eu/chat
You'll 1st speak with a chatbot, which will send you to an agent after a few guidance questions.
Help, I dont have the option to select passport
Hey Beatriz! Please come and speak with us here - support.n26.com/en-eu/chat
It does not longer exist there is no way to get video verifying, my account is now totally bricked as i can not get that stupid app to work
It really is a disaster the first time it took 15 tries the time it took me 3 hours to finally get the crap app to let me in and now after a email fraud i ended up again with THE insanity failure app
It simply does not work it keeps saying my eyes are not open NO guess what because i have to keep looking at the stupid phone if is accepting the freaking image and the list goes on i have today been battling 7 hours to get it to work again and yesterday gave up after 3 hours endless not getting that AWEFULL disaster to work.
And then we see how big of a fail it actually is, they can not answer me direct NO THEY ANSWER TO THE FREAKING APP I CAN NOT OPEN ( THIS IS CALLED ABSOLUTE INSANITY )
i CAN NOT OPEN YOUR FAIL PRODUCT N26 SO HOW TO HELL YOU LET YOUR FREAKING SUPPORT DEMAND TO USE THE SUPER FAILING APP TO LOOK AT WAHT THEY WANT TO TELL ME
i AM SICK AND TIRED OF THIS INSANITY
Hello Bronan. We are sorry to hear that you faced difficulties in the sign up process.
Please send us a DM to one of the following social media channels and we'd be glad to check your case further. We're available on X and Instagram via @N26 or on our N26(DE, AT, CH), N26IT, N26FR, N26 ES Facebook Pages.
hi
Song name
It's not working. The call is disconnecting before it starts.
Hey! Thanks for your interest in joining us. We recommend you ensure that your N26 app is updated to the latest release. Most video calls fail due to a weak internet connection. You can check out our verification tips on our support centre here: (bit.ly/3uCsFig). If you need further support please, do not hesitate to reach out to us over on our Twitter Support @N26_Support. One of our dedicated team will be on hand to assist you.
mi anno fato aprire un conto N26 a mio nome ma non anno messo la mia email anno collegato il mio celulare o voluto cambiare la email i se a blocato tutto ,o fato diversi reclami ma non riesco entrare nel app perche il mio numero non e piu colegato e sul la emeil non posso entrare.
Ciao Ivan, tramite questa piattaforma RUclips non possiamo offrire assistenza specifica con il conto. Per favore contattaci sulle nostre piattaforme Facebook IT, Instagram IT o Twitter N26_Support per approfondire il tuo caso. Grazie.
they dont reply!
Hey Afrim, you can open a live chat directly within your mobile app by going to My Account > Support > Support Chat. Our live chat service is online daily from 7:00 - 23:00.
You can also find us on Twitter over at @N26_Support.
quel numéro appeler?
Bonjour,
La ligne téléphonique est directement accessible aux clients Premium depuis la section Aide de l'application mobile N26. L'appel étant automatisé depuis cet espace, il n'y a pas de numéro à composer.
Nous sommes également disponibles en message privé sur Twitter, @N26_Support, Facebook, N26FR et Instagram, N26fr ou via support@n26.com. N'hésitez pas.
un mes llevo yo para verificar y no hay manera que no os engañen es todo una mentira
Hola. Lamentamos que tengas problemas para confirmar tu identidad. Por favor, ponte en contacto con nosotros a través de Facebook, Instagram o Twitter para que podamos revisar tu caso, ya que esto no lo podemos hacer desde esta plataforma. Gracias.
Hola. Lo sentimos, pero no podemos revisarlo desde esta plataforma. Por favor, envíanos un mensaje privado a través de cualquiera de las otras plataformas de redes sociales ya mencionadas para que podamos echarle un vistazo. Gracias y un saludo.
Im waiting for so long and theres nobody there lol
Thank you for your patience. You will be connected as soon as an agent is available.
@@N26bank It just cancels the call before the agent is available!!
Hmm, that sounds odd. Please can you make sure that you are using a stable internet connection. If this still does not work you can reach customer support here for more advice:
bit.ly/3ABZQag
@@N26bank You should make a warning that it doesnt work with VPN turned on, amateurs.
Hi, our app does work with stable trusted VPN servers.