Dell...Never EVER AGAIN! Shame On You!
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- Опубликовано: 11 сен 2024
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Nothing in this video was over dramatized to make it seem more interesting. If anything i left details out because I went through so much crap with them this evening. What a joke this company has become.
slow clap for Dell*
Thinking about getting Red Faction Guerilla. How's it's sequel, Armageddon?
as soon as i saw you ordered from dell i was like RICH NOOOOOOOOOOO DON'T DO IT
I feel you man, I've been on hold for like half an hour before and have been disconnected, not from Dell but from my mobile network provider. I also Googled Dell's customer service just now and it seems there are plenty of people who have had problems with the customer service at Dell. I work in a call centre myself and believe me man, the person on the other end of the phone was probably just lazy and clearly were not doing there job properly.
They work in Dell customer service, they should have been able to help you more. My boss would flip his shit if I didn't help out a customer the best I could.
PlatinumChaos X Wow, so Dell has shit customer service. I'd rather buy a gaming pc from HP than Dell after hearing this. I've had Dell Computers and hadn't any problems with them. I'm pissed off after hearing this news. Hell they're just as bad as Comcast.
News Flash: Dell has always been a shit company, and always will. I remember in highschool when everyone was like "omg we should get gaming computers, let's get Alienware", and I'm like "oh that sounds like a cool name" and then I saw it was made by Dell, and I was like NO FUCKING WAY AM I BUYING A DELL, and ended up going with iBuyPower which is a company that builds computers for you. I saved about a grand.
Could have saved even more if you built it yourself.
You must not be very old then. Alienware wasn't even acquired by Dell until somewhere around 2005-2007. But buying a pre-built from any company will *always* cost you more. Remember, A company *has* to make profit, iBuyPower isn't building it for you, they're making a profit off of you. You'll always save money building yourself, The only exceptions are laptops.
Edit: Forgot to mention, I've heard equally bad stories as Rich just described surrounding both iBuyPower and CyberPowerPC. You can find quite a few from consumers on yelp and Tom's Hardware. Also looked up the date of the Alienware purchase, It was in 2006.
Please stop giving these companies money. Learn how to build a pc. and put them out of business they make pc gaming look bad.
***** I was about to say the same thing when I was growing up I always wanted an Alienware then Dell bought them, but I will say GamingTaylor if you want a pre built computer in the future Origin is a great company.
I know how to build computers now, and I know companies mark up their services, but not nearly as much as Dell does. Also, it's incredibly difficult for a kid to build their own computer without having someone teach them the process. With youtube videos, you are likely to screw something up, get frustrated, and end up wasting a lot of money taking it to Geeksquad to assemble it for hundreds of dollars.
Btw guys, build your own car, build your own house, and build your own appliances. You will save a fortune. (no duh, dipshit)
No individual consumer should ever deal directly with Dell. If you want to buy a Dell product, buy it through a 3rd party vendor like Walmart, or Amazon. The problem with Dell is that they have become the big fat lazy government contract blob that receives endless automatic business from countless large institutions like public universities and government offices. They have no reason to provide quality customer service to anyone, so basically they don't.
They do make some decent computers though.
+Grim 102
But even big guys are buying elsewhere, even from HP, yes HP!.
And no, they don't make (at least for notebook) decent notebook. Excluding the Alienware (that are a bit ugly, imho), the rest of the notebook are more-of-the-same but with a hefty price tag (yes, DELL is expensive, what are they thinking?)
My college had nothing but Dells. I remember one day many trucks coming & hauling them all off. Recalled, broken, or finally got the budget to get all new computers....I never found out.
But on the subject of awful customer service, it's hard to top Comcast/Xfinity. "Oh, you need your DVR fixed? Well, we'll just bork your internet connection after we fix it. Oh, you want to drop HBO? Well, we'll just assume that you also want an internet downgrade as well. Why do we keep making the software for On Demand worse & worse? Why does fast forward & rewind have a timed delay? Uhh...Call back after my lunch break."
+Grim 102 dell actually fixes stuff, and the live chat works for errors in software and hardware.
+Jill Sandwich trust me, as a dell customer I can certify that there is no worse customer service in existence. I made the mistake of buying an alienware m18x. great laptop... but it showed up in a broken, mis-configured state and I had to fix everything myself in the end because dell is completely incompetent. to give you an idea of how much of a nightmare it was it took three weeks, NOT days, WEEKS to get it functional and stable. And I'm by no means computer illiterate, I'm a programmer who needs mobility and a high end laptop to test games and compile the code on the go. even though it was slightly less powerful I still regret not buying from Toshiba quesmio line of computers. the extra 16 GB of ram wasn't worth my trouble. here's a list of problems my alienware showed up with:
cracked case near hinge (still unfixed)
wrong bios installed (constant bsod, eventually gave up on dell and called Microsoft. they found the correct bios for me. the direct download link dell kept giving me was apparently for the wrong one. and dell never identified this problem, they just kept having me reinstall the bios, drivers, and proprietary software over and over to try to fix the constant 11GB or ram use with just antivirus and the default configuration running)
high ram use(sorta fixed, Microsoft had me uninstall most of dells proprietary garbage installed with the machine, after being unable to figure this out and being unwilling to go through task manager I did a "clean" install of windows 10. it no idles at 5GB witch is still ridiculously high, but I figure it's more trouble than its worth to mess with at this point.)
alienware command center won't reinstall after upgrade to windows 10(Microsoft fixed this, not dell. again dell gave me a link to command center that installed on my pc, but didn't work and made it unstable.)
wifi adapter keeps failing(fixed by MS with bios)
I spent three weeks fixing these simple issues, primarily because it never occurred to me that dell was so incompetent as to send me the wrong links to the bios/drivers MULTIPLE TIMES to the EXACT SAME LINKS. I stupidly assumed that when I gave them my model number and service code so they can search my exact laptop, they know what type of laptop I have. nope. apparently for a long time they assumed I had an aroura desktop. Then the proceeded to mix up my laptop with other versions of a similar laptop with similar(but slightly different) designation that is what I used for 2.5 weeks until microsoft fixed that. through all of this I called them every day 3-4 times a day spending 15-50 minutes on hold each time and times got longer the more this went on leading me to believe they may have marked me as a problem customer in their system, or there system is VERY broken. I would also be routinely transferred to departments that weren't open the same time as others, and often the call would drop. I also discovered that they love to send you in circles in their department system. I wound up working with the same guy a lot who kept giving me different understandable names(with his service i see why) which sounded a little different every time, but I quickly learned to recognize his thick accent and voice. He didn't speak English very well either, I don't mind talking to people with accents, IF they are at least proficient at least at an elementary school level. he wasn't. this is excluding all the mess of ordering the product, if you are really curious ask, and I will be glad to tell you. and you know what the real kicker is. in the end they deemed all the issues( INCLUDING THE BROKEN HINGE) to be SOFTWARE issues and told me I would have to pay $500 for support to fix my computer which SHOWED UP BROKEN. and I won't bother talking about the overclocking issues either as that's a story of it's own, unlees someone is curious.
I can safely say I will NEVER buy from dell again. Toshiba if you are reading this, I'm sorry I didn't buy your quesmio, youv'e ALWAYS treated me well and I really wish I had just stuck with the company that I had been with. my advice isn't neccessarilly to buy a toshiba, but NEVER buy a dell unless you really NEED to. and don't count on ANY, and I mean ANY support.
I love Dell, but I think that's because I never called their support.
Hey buddy. I feel for ya. I can actually interpret what happened behind the scenes as I've worked as customer service and tech support for phone and chat for years.
You were put on hold for 15 minutes because the dude you talked to got an error after trying to process your order. Not really his fault, though. Companies provide centers with really shitty information systems and order processing systems that return vague false positives more often than they should. The guy was probably asking his supervisor how to fix it because he knows your order should have been validated but for some reason the system wasn't validating it and there was nothing he could do.
Ex: A guy once ordered 2 laptops from me over the phone. I processed them fine. 1 laptop makes it but the other was held due to suspected fraud because of "identical shipping address or driver's license" or whatever. The system shouldn't be doing shit like that.
I know that he should have told you the truth but we are usually advised by our supervisors to be "discrete" when disclosing info like these because at the end of the call, there's gonna be a fucking survey that asks the customer how their experience was. Of course it wasn't the best experience so whatever the customer puts in there will reflect on the consultant's and the center's score sheet.
Based on your story, there was no need to transfer you to any other department. The guy you talked to only did that to AVOID the survey. I admittedly am guilty for doing this every now and then by transferring people to what we call "limbo ques" where the customer will just wait there forever and nobody will ever get to them. Trust me when I say I hate doing that but there are just customer problems that should not have been problems in the first place and we're expected to fix them and please everyone in the world 100% of the time. Its a job where you're encouraged to be sneaky and disingenuous the whole time just so you can produce the required passing numbers by the end of the month. Same old same old in any industry, I guess.
Again, sorry for that inconvenience.
Sounds like a fun job O_O
Well then. If the experience was shitty for the customer then you deserve to get a bad survey instead of losing the customer forever because of throwing him in Limbo and wasting his time.
I mean it's not the customers fault that Dells systems is not working and fucks up his order. And the customer can't fix this himself and NEED help from customers service. Most people would understand if the guy in customer service just told him the truth. Instead of shoveing him around and having him call his bank and all this shit. Wasting the customers time and just making the customer more angry.
MeldinX2 You're right, its not the customer's fault, its Dell's fault. As a professional customer service rep. I believe telling the truth is always excellent customer service. However, customers who think they're "entitled" believe excellent customer service is "kissing their ass." If I tell them the truth and say there's nothing I can do because the system is broken or locked up, they will still survey it as a bad experience regardless whether they understood my explanation or not.They're certainly not gonna be happy and Dell will still lose a customer regardless. So basically, its a matter of cutting my loses by taking advantage of the corporate system. Its Dell's fault and its their system. I'm not gonna bite the bullet for the company's short comings. They wouldn't do the same for me. I'm just a number in their excel spread sheet.
Make no mistake, if its something I can fix, I'll stay with my customer even if it takes my whole shift. As long as its under my control. But if its something that makes me explain "Hey, I just drive the car. I didn't invent the internal combustion engine," then I'm gonna cover my ass and control what I CAN control which is the trunk line.
ixiahj Yeah it's not usually the support guys fault. Well it is a bit if you are the one that chooses to be shady to save your own ass and making the customer waste his/her time instead of being honest and take the bad review that you may get. But it's not your fault that the system dell made is shit. It's Dells fault and they will lose customers because of their shitty customer service system.
Still if the service guy told me the truth then i would acually give him/her a plus on the survey since the truth was helpful. But if he/she would disconnect my calls and making me waste 40-60 extra minutes of my life then i would get super pissed. And this is what loses customers forever. No-one likes to be lied to when you just want some help and answers.
MeldinX2
There's nothing shady about it. The system puts me in a position where I will be blamed for something I did not do wrong. Why would I take the blame for something that is not my fault.
I have worked as tech support and customer service over the phone for 5 years. I have lost many hard working colleges who have families to support, fired by our clients simply because some customers demanded they be fired as said representatives could not do what the customer want.
Did our client or company bite the bullet for us? Did they defend us from the customer while we were only "telling the truth?" Nope. They're more likely to fire us and replace us with more people like burnt out light bulbs. Did they fix the information system we use everyday? Nope. It would cost money to fix said systems. Its not a perfect world so you adapt to survive.
Also, the survey isn't gonna ask "How would you rate the representative." Its most likely gonna ask "How would you rate Dell." If you order a computer from Dell and they said they can't process your order because their system is registering your credit card is suspected of being fraudulent (even though you know its not because you just used it on something else yesterday) would you still rate that Dell experience as a 10 instead of a 0?
Dell did the same shit to me. They send you into limbo on the phones, then just let the call drop. And online service is junk.
I had a similar if-not worse situation with their customrr service. Fuck Dell with a rusty screw driver.
from the comments I can see I am not the only one.
ReviewTechUSA No you truly are not the only one, when a company like DELL wants a $100 for a replacement for a funky laptop system fan, then you know they are fucked in the head. The only reason they are as big as they are now, is because of their slick commercials in the 90's, and the fact they gave governments, school systems, and corporate buyers large discounts on system purchases, not because of quality service, and quality products that's for damn sure!
ReviewTechUSA I also had a bad experience. However, did you know the PirateBay was taken down by sweden government? along with 5 other torrent sites it supported. Pirating just got a big punch.
***** Yes he knows about that, if you had bothered too look it was the last video he posted.
*****
...aaaaaand it's back up at .cr for now.
What kind of computer sings?
A-Dell
Good pun m8 #2funny4me
+NymeO at least its not a skeleton pun
+Your Average Grammar Nazi - A Dell (Adele)
EA Germany's Support Hotline
"Estimated wait time: 8 hours".
... :D
My mom recently had a problem with her 5GB of cloud storage linked to her smartphone filled up, and she couldn’t free up the space. She went through several different people over the phone, all of whom offered nothing but to sell her more cloud storage, until eventually my dad asked her if she had emptied the trash bin-and that turned out to be the problem. So not only were the customer service people trying to sell her crap she didn’t need, but they _withheld_ the extremely easy (and free) solution to her cloud being full! What a load of bull, Verizon…
This is why i use ASUS.
Also no bloatware. No uninstalling McNorton SecuriFee etc.
Really? Because I got a lot of bloatware on my old ASUS 2-in-1.
UltimateOverlord There is always going to be some bloatware. But most if not all pre installed stuff on ASUS is their own apps and has a low profile. And they are basic stuff, like WinFlash, "a program that was designed for ASUS computers in order to provide them with a means of flashing the system BIOS". Or ASUS Power4Gear which "automatically adjusts fan speeds for quiet computing and prolonged battery life." At least its not some shitty antivirus which is a hassle to uninstall, asks for money, and slows down your computer just as much as several viruses would. Shit like that doesn't get on.
I use Acer
ACER is truly terrible.
why?
Around 2003-2005 my aunt bought a Dell. She was told she needed a bunch of 'extra' software for her laptop that she never ended up using, and in turn a several hundred dollar computer turned into a $2000 piece of shit. If that wasn't enough to even consider it crap, the anti virus software she was told she *must* use didn't help either. And infact rejected my offer of installing a better one at one point. And yes, she was largely technology illiterate at the time. Since then she has vastly improved (still not to what a lot of us consider a normal level of interest, but decent enough to be capable of using the machine fine) and will usually ask me about technology related things if it involves buying something. She doesn't want to deal with being scammed again. Shame on Dell for conducting such a practice, at the time, and shame on them again as your video is apparently a drop in the bucket for their 1 star customer service!
A while after me and my uncle vouched for her next computer to be a Mac. The end result? She got a Macbook Pro and you can bet she's much happier using it than the Dell laptop. No bloatware either. And for a 3-4 year old computer it's still very responsive. Far more responsive than even my Macbook Pro and I have had mine almost as long.
So wait, youre telling me your aunty talked to a salesperson and listened to them?
Sorry, not dells fault, her fault. Thats like buying a car and getting pissed off when the paint you ordered cost 3 grand...
***** Well, not totally. The aunt knows nothing about computers, and she assumed that the salesman knew about the way computers work. Sure, you can blame here for believing him, but older people can get easily scammed by those kinds of things. And it's just disgusting that salesmen take full use out of the lack of knowledge about computers they have. But that's capitalism...
TheDutchOwner's Tech Channel Exactly, thats capitalism. Dont buy shit you unless you A) know what youre buying or B) know someone who does, and can explain it to you
Macs, to be honest, rip you off as well. You're paying $1000 for a computer that's worth maybe $600 at most. Just build your own PC. Either that, or choose a different brand to get a laptop (VAIO is pretty good)
TheDutchOwner's Tech Channel
all salesmen do that, some know less about the product than you do (im being serious).
This video was brought to you by... DELL XD
"This video was brought by to you by Dell. Do you want the best service you'll ever get for PC's? Give Dell a call or go to their website."
I always told myself I'd never ever spend money on Dell ever again.
***** omg yes
Hp is trash xD
***** Hp is fine.
***** over priced.
***** Hp is fine
***** a pc normally runs a year without any problem.........
Dell's consumer products and consumer customer service is really bad. Oddly, their Enterprise products is an ENTIRELY different experience. It's like night and day.
Crede Yep. I'm using a T5610. The case is on par with Liam Li. When I first got it I had some questions about my warranty, and they answered like immediately. I had to later replace a RAID card, and again, the service was immediate.
You hear a lot of bad stuff about Dell's customer service lately. But that really doesn't seem to apply to their enterprise division.
Follow the money, I guess.
you think so? I bought a alienware laptop(2000 pounds) and it doesn't work at the first day ! then I experience the worst after sale service in the world.
Crede but all the alienware are the consumer grade products, fortunately, I have got my money back , alienware is on shamed, and dell will destroy the alienware. notebook of the worst quality
Crede iirc Eurocom markets some models as "gaming", though, Eurocom is badass.
In general, avoid laptops unless you have a specific need for one.
just to give you all some context the degree of disparity with Dell Home and Dell Enterprise, just now I contacted Dell to find out of they still have the Rackmount kit for my system, after providing my service tag the rep informed me that they no longer carried it but actually researched and found for an aftermarket product! I was in and out of the chat in about 10 minutes.
3:13 the US military needs whatever ammo the character's using!
On another note, I really do feel sorry for that Naruto Uzumaki guy, he says consoles are better than PC's yet he is trolling the internet putting the PC/PC gaming community down.
What this shows? That he has FUCKING VIRTUALLY NOTHING TO DO ON HIS PRECIOUS CONSOLE! So he wastes his life bashing PC Gamers, which is "really" a sad and pathetic life for a person that claims to be a gamer.
Console Generation Today = Mostly on a PC or a smartphone arguing about which console is better!
No, he is a troll, and you're feeding him, smartass.
TheDutchOwner's Tech Channel Can you read? Did you not get what I'm trying to say, you gotta be an idiot or a console peasant! Only they have that typical mentality....
Ryan Gonsalves No, he is someone that wants attention, it be positive or negative, and you're giving him what he wants. That's the deal here. He couldn't care what you game on, as long as you feed him, he'll continue. You're just adding up to the problem.
Ryan Gonsalves console gamers not console peasants. Pc gamers not pc hitlerrace. You may remove your bullshit attitude and realise that people play whatever games they want, on whatever platform they want.
What you don't realize? Is that you are supporting a generation of going backwards!!!
Its time to shape up and fix that brain of yours....
The next generation of Gpu's are coming out, and you will be left in the dust soon!
Something very similar happened to me years ago. I waited on the phone for about 5 hours in total, I talked to about 7 different people and they kept telling me the same stuff over and over until I completely lost my shit and started yelling aggressively that I would call a lawyer and such... They sent a technician to my house the next day with all the stuff to solve the problem. For free.
You fucking serious. That's what you had to do to fix one problem. Dell's support is just....
I knew they were a joke when I went on their site recently to customize a PC build, to find that the feature is gone and they only sell what they want you to have.
Also they charge you an arm and a leg more than it would cost to build it yourself. I looked at Alienware in the past before I knew how to build my own, after learning how and pricing it out I realized they charge around 400+ more because its "Alienware". Its the same reason you pay so much for BMW or Mercedes, you can get just as nice a car from Ford or GM for a third of the cost. In the end your mostly paying for that name on it and their branding.
***** In a $200 - $250 case. Cause we know the case gives the biggest fps boost....
Me and my Dad has also had many problems with Dell. Were never going to use them again.
Fuck Dell. Build your own PC.
I don't think you have to tell him that, Like he said he wanted to order a alienware pc to review, not much of a point in building a pc if he wants to do a review of a specific product.
Fizalex I know I'm telling this to the comments section
I bought a base model of one of their desktops just to replace everything - I do know from experience dell is a terrible company, but the subsidiary Alienware isn't *as* terrible.
Dell has amazing monitors though.
Look at amazon reviews.. so many defective monitors (4k IPS) and again with terrible customer service.
Seems like five-star service compared to my encounters with HP.
I will never buy from these basic retail companies again.
+txmoney On my end HP was great. My laptop had a defective motherboard, I called them, they asked for some numbers on the laptop, they sent me a box, I sent it in, all in all it was like 3-4 days. But everyone has their own experiences.
Oh ho ho as soon as you said Alien Ware Alpha and were talking about Dell Customer support, oh man, OH man I already knew.
I did a video on this, I have fan boys tripping out on me, my oh my.
Also Shacknews did a post review of this device, its pretty bad, proprietary drivers and what not.
In the title I read Dell as Dad. I was like, "you made a video flaming your dad?"
But didn't you see the thumbnail and recognize it would have said Dell than Dad..
People are still buying branded pre built computers? Just why?
Lazy and stupid people exist.
+Ted Eriksson Laptops
well laptops are kinda hard to build by yourself.....
+Stefan Stanev stfu idiot
alternine Thats what I'm talking about!
Dell: "top quality computers", "that catches on fire", "its a feature", "like seat warmers for your car", "just that its for your lap", yeah Dell never made top quality pc's. 100% of them are pretty shit.
Yeah ? Tell me about it Rich, I should be getting 5Mb down from AT&T and I've been running speedtests, and am only getting 0.6 down, I can only watch vuds in 144p and it still bufffers ! Called them three times, called over 1 technician, we fought back and forth, he argued that I was never receiving 5Mb in my area, that I always recieved 0.6 (Even though I used speedtest and was able to watch vids in 1080p) . I called them again, they appointed a second technician, never even came.
IKR? Well they either want you to move to the nearest DSL providing station or get the most NSA-like package from U-Verse so they know what we watch on TV, RUclips and what times we call our friends.
You too are getting shitty costumer service from AT&T i thought i was the only one there making me pay 98.56 dollars on my next bill because they did something with the servers and i'm like you're really going to make me pay 100 bucks for 1.9 mbs of speed when it's suppose to be 3 fucking Hell and this wasn't the 1st time this is the 5th time last time they made me pay 120 dollars i'm so done with AT&PIECE OF SHIT !!
if its UP TO 5mb then they are doing their job. up to means anywhere from 0 to 5.
you know you buy in megabits right?
My internet was meant to be upgraded from 3 MB to 50 MB back in march this year.
It was postponed to April next year.
Worst thing to happen to AlienWare? Dell. The company I worked for used to use Dell and the quality got so bad they terminated the contract and moved to HP (Compaq). No comparison. I'll never buy a Dell again. They are crap.
These kind of videos are pointless...
You all pretty much admitted that this was a rage video, a way to get back at them...ok...why is this video pointless??? Because it's an extreme way to voice an opinion...he's has some infuence, he's got more than 250k people watching him and he says something like "never again" and all kinds of shit just cause he got bad service ONCE! Also we don't know any of the details...what kind of numbers he was dialing and where, what kind of problem did Dell have with his bank...YOU DON'T KNOW...it's one opinion and yet it sounds like a condemning one...so yeah i think it's a pointless video, his words have no leverage cause it's out of spite, especially when i found Dell's service the best one out there, i have bought a LOT of laptops and i know...WAY better than Toshiba, Sony, Acer, HP(lol they were a joke) even Lenovo (even though they seemed they were trying)...
its not pointless. i now know that i shouldn't do business with dell because of their lack of common sense. not that i ever would to begin with... i think your comment was pointless
Marbly Your very existence proves my previous point...Didn't i just say i personally had the best and fastest service from Dell???It's an opinion isn't it??? So why you choose to side with him??? Why you choose to codemn Dell when you got 2 contradicting opinions??? THAT's why i think these kind of videos are pointless...IT'S MORE THAN HIS OPINION...People's perception is different! Mine was an opinion. I just said it and left, "+1 for Dell" people think...His is like a fucking campaign, like breaking news...people think "he got bad service and made a video??? Oh dear lord Dell must be horrible, a devil, NEVER AGAIN!".........and it wasn't that horrible! he waited for too long??? Big fucking deal...Who did he call exactly and how busy were they at the moment...he expected chat service to deal with his bank and finance problem in depth???lol to that...What a horrible experience...I hope he's ok.....
SinnerYT you should for sure go outside for a walk. i didnt read the essay that you wrote me, no thank you. i stand by what i said.
Its not pointless at all. You do know businesses keep up on this stuff, right? Especially in this day and age, online reviews are a huge deal, and if they see enough negative reviews they might actually fix shit, or AT LEAST look into it and improve things.
Saying you had "the best" experience with Dell doesn't say anything. The best of what? The best of the best? the best of the worst? At least Rich explained his situation. From what I've seen its not just him who has had issues with Dell either. You can see that in this very comment section.
I'd love to work for Dell's live chat service. 'Sorry I'm useless and please call us, bye.'
watching this on my dell xps
+Nayem M same. XPS 710 :)
+Kundalini12 Aha I love this comment don't know why.
+Kundalini12 old XPS M1330 here :)
dell venue 7000 series lol...and also own Alienware 17r3 :)
Dell precision t3400 here!
Rich, I know you're upset but lets be honest here. You're acting like Dell came into your house, destroyed everything, set your car on fire, put a gun to your head. It's just time Rich. You can't wait a couple of hours? They have millions of customers, not just you Rich.
It's true. When he said the worst service humanly possible, i thought maybe a rep insulted him verbally over the phone. Yeah, it sucks that they couldn't get to him over the phone. And yes, having the online chat being virtually useless is also bad. But really there's a lot of factors that cause Dell to act this way, and it's somewhat out of there hands.
1. It's the holiday season, so much tech is bought and sold.
2. Dell is a pretty big name that has a vast history, so the amount of people who go to them naturally because they know and see the name a lot these days is probably huge.
3. When there's a name as big as theirs, people who are more tech illiterate will flock to them which means more people they have to handle. I have yet to see a computer at a school i've been to that isn't a Dell. (excluding laptops people bring themselves)
4. Imagine how many people who are tech-illiterate are trying to call them now during the holiday season to complain or ask something silly about their new product they received or bought recently. Those types of calls take a long time because of explanations and a tech-illiterates inability to understand and explain what is going on on their end.
5. To some extent, Dell has probably had to drop standards a bit on people who can be really helpful over calls or text chat to keep up with the amount of calls they receive.
It sucks, but its what comes with the territory.
No, he acted appropriately to the situation. What do you mean it's just a couple of hours? You think that everyone should accept the fact that they may have to wait a few hours (Not everyone, not even the majority of customers will have that much spare time to just watch paint dry while they wait)? NO, they shouldn't! Especially when plenty of other places like newegg tend to handle their situations much more efficiently, and at a much higher rate.
People shouldn't react lightly to poor customer service, or even worse, none existent customer service.
***** I've had shit service with Dell too.
you ever hear the expression "time is money" ? What about the expression "there are two things you don't ever fuck with, A dude's baby's momma, and his wallet." ever hear that one ?
I was horrified by Dells support. I have an Alienware laptop and the ac adapter for it is shit. I have had 4 of these things in the past and they always break in the same place. So after the second time I bought a warranty that covers everything for my computer except the battery. After the adapter broke again for the 4th time, I called them up to have them send me another one. I wait a few minutes and the guy tells me they will not since they believe I am taking advantage of the warranty. They thought I was trying to get free ac adapters from them. Why would anyone take advantage of the system for a stupid battery charger? Even when talking to this guys manager they constantly accused me of this and said they wont send me one. And after yelling at them and threating to talk to the managers manager, the manager said he would send me a new adapter saying he was giving me the benefit of the doubt. I hate dell support
the problem is the part that keeps breaking is held together with flimsy glue and breaks under the slightest amount of stress. I mean the slightest bend will break the seal. After that happens the wires are exposed then they get frayed and start sparking or just short out completely.
Yeah I have a friend who has an alienware laptop, they are pretty clunky and not what I would expect for the price. If you ever get another gaming style laptop I would get Falcon Northwest.
Yeah, we had the same problem with our HP laptop. We had to replace our AC adapter ($49) 3 times. I swear it's designed to only last so long. It's pretty much a racket
SinisterSnuggles
meanwhile my 3 year old cat chewn asus laptop charger soldiers on valiently............
1toncheese my Packard Bell charger lasted longer than my CPU... i need a new PC now anyway.
You think dell is terrible, try roxio. They wanted me to pay a $75 fee JUST TO TALK TO THEM
Lmao yo
Dell did the same thing to me yesterday
+ReppeNThA707
they must be stopped
80's kid 4ever you need to figure out what's going on with that laptop man
A similar thing happened to me with HP. I was buying a laptop and my order was confirmed and money was taken out of my bank account. I figured the computer would arrive at my doorstep in about a week or so. Well, I waited for about a month and the computer never came. I called HP to find out that they never sent my laptop after taking my money. So I contacted my bank to see if they can get back my money from HP. I did get my money back. And my banks method to getting my money back was that they threatened HP with a lawsuit. I kinda wished I didn't get my money back so I can see HP get squashed in the 1st person in court.
I had a similar experience with Dell. I bought the i7559 and there was screen bleed, faulty touchpad and the lid didn't close properly. I called them the day after I received the laptop and they tried to force me to do toubleshooting which was pointless so I just said I want a refund. After being handed around for over a month and emailed them countless times at different addresses, they only replied when I said I was going to take further action if they don't treat my matter urgently, I got a phone call ~30 minutes later! Then they said they were going to pick it up on a specific day and they didn't come, so I had to call them AGAIN! Then the refund took far too long to 'process'. Never again!
Haven't watched this video yet, but here are my predictions.
"Loot Crate, cuz I Like money"
"Some news about dell with some product
Claims not to care, even though he obviously does since he's talking about it
"Funny" voice
More Loot Crate
Nevermind, It's just some incessant bitching, plus the Loot Crate part.
The True Correct Guy Lemme clear my ears
Fuck lootcrate. Nerd block is 10× better.
Lord Rith I'm not doing it as my job, dumbass. I'm actually a hard worker.
The True Correct Guy Making videos can be just as hard whatever the fuck your job is.
Alienware 'looks' nice but they are awful machines, MSI, Clevo/Sager and Asus makes way better gaming machines for almost half the damn price tag
Same with razer laptops. They may be pricey but they are very portable and relatively powerful, and the screen looks great.
+Grand Theft Dubstep
But Razer is rebrand with Clevo and MSI chassis.
MSI, Clevo/Sager and Asus even Lenovo make and design their own casings.
+SMGJohn Who the fuck buys prebuildt?
+Nordic Countries are the best
Good fucking luck building your own laptop because there is no infrastructure and no damn store that sells custom laptop parts for you to put together, the best you gonna get is buy part for part for an already existing laptop and put it together yourself.
All laptops are pre-built
Bought an Alienware laptop, best decision of my life all games highest settings 60fps
3:13 MY HOME PLANET NEEDS ME
Yeah yeah yeah
Lol
I must go. My people need me.
I feel your pain Rich. recently I worked as a rep for Centurylink. The systems are cheap and I was given next to no power to do anything for the customers. Imagine spending 8 hours a day telling pissed off people there's nothing i can do. It sucks at both ends.
In defence of customer service companies and what you have gone through - the bigger the company, the worse their CS. I wouldn't be surprised if Dell's CS has been outsourced, which of course means that the company is being represented by a third party (could be in-house, not sure) where the conditions are bad (not terrible, just un-organized) and turnover is high. It leads to incompetence and people being paid below what they are worth in order to provide the products you want and an affordable price (it isn't only the guys putting the products together in China who are being exploited). Even though you didn't explicitly attack the agents themselves I just want to point out that yes, Dell is at fault. They decide what kinds of T&C their agents have to follow and of course are responsible for not reacting to feedback. What you have is the voice of the company being the people at the bottom rung of the ladder who have direct access to customer complaints, who cannot reach the decision makers, who in turn just don't give a fuck as long as they turn a profit. BTW, keep up the good work!
+1 if you're watching on a Dell
wait wait wait....ill boot up my dell laptop, sign in and give it a thumbs up.
shit it wont start up....dell ftw
11volt +1 if you're watching Adele in a separate tab, whilst on a dell.
Shit customer service is the new norm. It's at the point now where a company with regular bad customer service is a godsend. Really, all you have to do to outcompete these days is offer bad, but not shit, customer service. What's the motivation for companies to offer good customer service when there are no good alternatives? Telcos and ISPs are a great example.
Anyone from Canada ever deal with Rogers? I know Americans don't have to, but holy shit, you want to talk about horrendous customer service? You literally couldn't offer worse service if you tried. Fucking horrible.
This why I build my PCs
+mgomez207 same bro
Chris Hood I always use my 50 inch tv anyway but yeah it could be a problem for people on a tight budget. But there are pretty cheap ones too and the ones included on pre-builts aren't always the best.
+Chris Hood it's still better and most times cheaper to build it yourself
+mgomez207 i wish i could do that but i have never tried it out of fear of breaking it and being out a pile of money
Yeah but if you just do your homework then it's almost impossible to break the the computer parts. Usually people are to fragile to computer components. It's much easier than you think.
ReviewTechUSA
As someone who worked around the IT world for a while, this is far from a shock. The only time I have a client use a dell product is if it's a cheap monitor, and some literal throw away pc/laptop/tablet/etc.
Being disconnected from their phone service is a super common thing. Even more so when you know your stuff and worked as a IT consultant for a company of 1000+ systems.
BTW, it's gotten to the point where most people won't fix a dell computer if it takes more than a good 10 minutes. It's just easier AND CHEAPER to just buy the client something else.
You think THAT'S bad?! I was raped by a Dell representative with a rusty shovel.
YES FINALLY ! That's why I don't buy items from Dell either! I HAD THE SAME EXACT PROBLEM! They would take my money, then say I can't have the product. Thanks for making this video! Dell has lost me also...
watching on my new inspiron 7559 :D
Will Gonda Same lol
Is it still new?
I still own a dell studio xps 7100 desktop, specs here raptr.com/Cecilthedarkknight/wall?locale=en_US
That aside Dell has either given a quality product like my desktop or POS like my laptop. I've been dealing with them for 12yrs now personally and honestly I do have to give them my thanks for one thing. If not for their horrid, deplorable customer service I would've never pushed myself to learn how to fix computers. Now it doesn't matter what brand of PC I buy, I've taught myself to fix damn near any fucking problem thanks to their incompetence as a company.
You should have mentioned that Amazon *and other sites* also has an option for a phone call from a representative. These eliminate your 40minutes of on hold time.
1) My U2711 monitor was replaced in ONE DAY by Dell. It included a pre-paid waybill so I paid nothing.
2) My phone experience with customer experience was quick and satisfying with another product.
3) Watched this video and frankly not sure what to think. If it hadn't been for the time spent on hold it doesn't sound so horrible and his problem was sorted out.
Comcast. That is all.
The fuk?
Vulgora They're saying that Comcast has shitty customer service too, I assume. I agree, but.. yeah seems like a weird comment to just spout out on here.
Vulgora You haven't heard about that case a little while ago where someone literally couldn't cancel a subscription plan of sorts because the rep over the phone kept demanding the reason and adamantly tried to retain the customer?
nope , your statement was vauge
Lol
Ooo A rant video on dell? *Sees alienware advertisement in the info card*
Call comcast/xfinity or AT&T/uverse. Now there's some customer service shenanigans! Hours of hold time w/ an Indian that is google translating your every word!
I work in customer service, giving dental and vision benefits to providers and handling claims, and this is completely unacceptable. If we aren't giving our clients good customer service, we will lose those providers, and lose business in general. That's incredibly sad.
What do you call a singing computer? A Dell. *[RAISES HAND FOR HIGH FIVE, GETS SLAPPED, INSTEAD]*
Am I the only one thinking this whole thing was just to get away from your promise to buy the computer you lied about to your users. Instead of cancelling you could've spent the same time to clear the issues (which you probably triggered by bad billing info) or brought it from somewhere else. A whole video to just go out of your promise, pathetic.
You're a complete moron.
That Awkward moment when the ad for this video was for a Aleinware gaming laptop
For someone who has worked in a Customer Service Rep position before, I can defend that companies like this don't really care about their customers and even us. They just gives us scripts and everything you say is monitored and micromanaged. And for Voice and Non-Voice they expect us to handle MULTIPLE CLIENTS AT THE SAME TIME. I mean I fucking remember that they expected me to help a client on the phone and as well to chat with 5 other people. I'm serious guys, don't take it on us employees, blame the company and their shitty policies for their customers and employees.
I got an email from Dell, I looked at the email, I emailed back and they confirmed it was actually dell. I was having problems harware wise and they told me I had to update something. I download the update, and it deletes windows. They did send me a replacement disc for installing windows, but it was really crappy "service".
By the time DELL delivers your computer you could of learn't how to build a pc, order the parts, had them shipped and assemble them yourself. And than by the time it arrives it would be outdated anyway.
I had purchased an Alienware M17x R4 two years ago, and wanted to upgrade my screen two months after. I priced the screen (as I worked in comp repair business) at 150$ for a decent IPS display at 1080p, Dell priced it at $850 for a new screen... This price is ridiculous. The total price of for the laptop was $1,200.
I recently purchased a Dell monitor, and had an issue with setup (the stand wouldn't attach properly). So I called them and spent the next 2 hours on my most frustrating customer service calls ever (plural because I was also disconnected once myself). Finally they transferred me to customer care to have a replacement organized, but they did so 2 minutes after 5pm close time on friday, and customer care only reopens on the following monday. I immediately opened a web chat on Amazon (where I purchased the monitor from), and they organized a replacement without any question. Got the replacement 2 business days later. And now Dell is on my boycott list.
@ReviewTechUSA
I had a nightmare trying to buy this desktop that I bought 2 years ago.
Their chat support was total BS and they told me the same thing about having to call this number, being on hold for 30+ minutes, getting disconnects, getting tossed around to different departments, etc.
I ultimately was able to get someone from the US.
Apparently, the problem is that a lot of times if you call later in the day, you're more likely to get connected to some call center in India hence the crappy quality connection and most of the time, them not really understanding what your issue or question is since they're reading off of a script. Call them in the morning like 9 AM and if you get lucky, you'll get connected from someone in the US that can actually pick up the call within a few minutes and actually solve your issues. Maybe you'll get lucky and get a discount off of the computer and some freebies.
7 Years ago I had a manufacturer defect on my laptop. Dell had amazing service and everyone I talked too was happy and wanting to resolve the issue. I got a replacement computer in less than a week. It was a great experience. Unfortunately, it sounds like its not like that anymore.
Oh wow. That is like talking to a cable company.
I live in Germany and Dell's support here is, hands down, outstanding.
Back in 2011 I had a netbook from them and I dropt it from like 6 feet. The hard drive broke. I was a new customer to them back then and I didn't get any extra warranty or service plans or anything with it. I didn't even buy it from them directly. I called them, had to wait on the phone line for like 5 minutes, explained them my entire situation and on the next day a service guy from Dell came and not only delivered me a new Hard Drive, but also installed it for me directly.
Ever since then every computer I buy is a Dell and the support always was very satisfying.
Maybe one reason for that is that the customer support center for Germany is based directly in Germany with Dell exmployees that know the company.
For the US and other english-speaking countries they sourced all that out to India.
The customer service representative on Dell's live chat is probably the same person as the guy on the phone and it's just a way for them to get out of helping you by wearing you down. There's no reason why the guy on the live chat can't do the same things as the guy on the phone.
What game is this? Please don't hurt me.
I want to know too.
Red faction gorilla, I think although I am not sure if there is more than one.
aright,sorry my bad thanks for the correction though (:
James Tears
Np, i realized i sounded dickish though, sorry bout that
harrison obrian its alright (:
Dell lost me forever ago when they LIED about my computer. Said it had this and that and when i got it none of that was true.
Thanks for the heads up. Customer service like that is completely unacceptable. I hope people learn from this and don't make the same mistake
I bought a Dell and after a short while the monitor stopped communicating with the pc. I tried for days to try and get someone at Dell to find a fix for me. The website was bunk, the people on the phone didn't care and I eventually gave up. I now have a monitor sitting gathering dust.
Many years ago, I got a Dell Inspiron 531 desktop, which came with half of the SATA ports disabled in BIOS. I was still a kid then, so my dad rang Dell tech support to find out how to do it... the tech guy on the phone didn't know how to fix it, and in the end my dad found the setting and had to tell the tech guy how it was done for future reference.
Dell computers plague my workplace, and I hate it with a passion.
I waited two months for my motherboard to be replaced with another bad motherboard.
Same here.
Just today I called Dell's business support line, was on hold for ~30 minutes until someone answered I explained that there has been a mistake on the shipping method ,I had selected 2nd day delivery and the online order was set to 5-10 days, The person on the other end just told me to hold while she looked up the order number, 20 minutes later I get transferred to the same initial menu.
After an hour lost I just canceled the order went to Origin and got a kick ass PC, hopefully I'll be able to convince the accounting to close our account with Dell and go with another company!
Hey man, I am a DELL Employee, sorry to say this but I agree with you 100%... one of the reasons is that DELL is Leveraging all their services like trying to have one CS rep work on several accounts at the same time, among many other issues that we are seeing internally this is by far the most noticeable because it affects the consumer, and must say In My Personal opinion ever since Allien-ware was bought by DELL the quality has never been the same.
If you lived in Europe, and you wanted to cancel an order or return a product, or faced any difficulty whatsoever, you just go like: In this interaction, I am willing to use my full rights as a European consumer, as stated in the 2014 European Initiative... Most times, they won't let me finish this sentence before they shut up and do as I say! They know that it only takes 3 clicks to report them for not respecting consumer rights, and that getting rid of cases costs an astronomical amount of money... Maybe the US has a similar thing, learn how to use it!
My cyber school is using dell laptops, I have gone through at least six this year. All with the EXACT same issues.
Oh man, I had one hell of a phone call with a Microsoft customer service rep.
It was all over a DISC NOT READING, after about an hour of trouble shooting (with the disc) - the rep ask, "you haven't downloaded it correct, and in fact are using the physical disc?"
I was flabbergasted. I said "you can't seriously be asking me that, at this point into our conversation! We've been talking about MY DISC NOT WORKING for over an hour!!!!"
He says "oh ok, let's try 'step-we'd-already-tried"
I hung up thinking does this guy have the short term memory of 15minutes?!
Dell is more like business supplier at this point, their primary focus is not individual customers but large business that buy their junk in bulk. That's why their customer service sucks, they just don't care, you are not the ones who are bringing in the real money.
Dell did this bank hold trick with me too. They double process the order, took the money, then put it through again and had it hold for a week. Dell CS was utterly useless to resolve it. Finally my bank solved it.
So I bought a Dell Inspiron laptop about 2 and a half years ago for college. It's a great laptop, with a few software driver flaws. A few months after I bought it, I tried to put Windows 8 preview on it and screwed up an Intel Rapid Storage Driver that controlled the small SSD cache and Hard Drive array going on, so the laptop would fail to boot. I called Dell, who initially wanted to charge me $20 or so for a recovery disk, eventually sent me a flash drive with Windows on it. I didn't have this many customer service issues, and yeah I was pretty upset that a $1000 laptop just stopped working when I had homework to do on it. But after about a week or so, I got the flash drive, and a dell representative helped me fix my laptop. Not sure if they've gone downhill that much or you just have terrible luck again.
to cancel my order from Dell. I simply sat on my chair, went to dell support website and started a chat section and waited for 5 mins. The agent show up took me about 5 m to complete anything.
Few years ago I ordered a dell computer with 128GB of RAM, two dual xeons, 2 gpu-s, 3 tb storage, 2x 27" monitors, etc. around $10.000. First evening I got BSOD. hahaha, a freaking BSOD on a machine which should be a beast. Didn't read even 1/4 of RAM, screen was flickering for some reason, all in all, catastrophy. Since I'm in europe, I had to send it back to get a new one. I got same computer in configuration, same problems (maybe they even send me original computer). Company which was buying it for me send it back and requested money back. That saga lasted around 4-5 months. Then I bought mac pro, and thankfully everything was fine since. Dell, never, ever again ;)
I can vouch for this video having experienced the same lousy experience this past week (12/14/2015) with Dell customer support. It took four days of call backs, probably 10 hours of hold time, talking (and yelling at some point) to about twenty representatives from different departments. finally resolved product order on the fourth day. I was hopeful that the product (XPS 12 2015) was worth the frustration and aggravation but after seeing a recent video about the same product, I have doubts. Dell's customer service is the worst I have ever experienced. seems like the system should have been fixed a long time ago but have not. I will continue to spread the word to all IT departments I know.
Years ago Dell charged my friend's mom a warranty that was not applicable in Florida when they knew she lived in Florida. So they stole her money for a service they knew they were under no obligation to honor. She is one of the most tech illiterate people I have ever met and ordered over the phone because she would be unable to navigate the website to order. Dell took advantage of an old lady who didn't know any better...
I recently had an issue with newegg and paypal. My money had not come out of my bank account but newegg and shipped and I had received my Gpu I bought from them. Contacted newegg support, 15 minutes of hold and they resolved my question about the issue INSTANTLY. Contacted paypal, 24 hours later got a call from them and It resolved my issue entirely. Gotta say so far with those 2 their support is nothing but great.
I can relate to your story before my alienware warranty ran out motherboard stopped working. I called them 4 times each minimum 30 minute que since calling from Canada and in the end even if you press the right options numbers in the menu they transfer you and tell you this isn't the right department after 3-4 transfers they hang up on you. Online support is a joke and paying for warranty doesn't mean you wont be on the line over 1 hour trying to explain to someone what is wrong with your computer without them just sending you the part that needs replacement. They try their best not to help or delay the process for the user to the max. Maybe they are looking for one time customers.
Dell has really took it up a notch. I bought a Dell Inspiron 15 7537, and I was contacting them every week, asking them different questions like "is this computer good", "what is is good for?" and all those stuff. They answered all those questions honestly, without thinking about the sales of their products. It was an pretty good experience. Idk how it was in 2004, but Im sure they would've took action, because otherwise, they would be bankrupt right now. Idk how the phone calls are, but remember there are other people in the world who seek assistance. Waiting could take time. Snapping your fingers wouln't magically get rid of all people on the hold list. I'm sure the same problem is with all other companies. They have buisness, other priorities
Nothing has changed there since 2009 then I guess. I was in the same shit from them in 2009 and I would never ever buy another Dell PC. I hate poor customer service and it really boils my piss when I am in a coffee shop or a store and the staff talk to each other when they are serving you and ignore you at the same time. I have walked out of a shop numerous times and left the goods at the checkout unpaid for because of their rudeness. I have a Fujitsu Siemens desktop and I have always have a great customer service from them. All I can say is if any company or store doesn't appreciate their customers, just go elsewhere as we the customer always have a choice of where to spend our money :).
I had a similar experience with them when I tried to cancel a pre-order. I did get the pre-order canceled after being on the phone for an hour, but on the next day they ended up shipping the darn game anyways. Then, it just snowballed from there when I tried to get refunded. The worst part of their customer service is that it's outsourced which makes it hard to understand their broken English.
I had a dell laptop, I had so much trouble with the graphics overheating but a year ago, my nightmare come, the 7 beeps of DEATH! And now I have to use an old Acer Extensa 5620Z and I have NO PROBLENS with it running Windows 8.1 PRO
Dell's glory days went out with the '90's. their Customer Service even then wasn't good even then, but now, they've destroyed AlienWare, crapped all over their products, their Customer Service is utter garbage, online contact, useless, and I know this first hand thanks to several family members making the mistake of purchasing from them. Hades...I can build a top line computer rivalling, if not besting their top offering from parts, peripherals and chassis purchased from other sites and businesses for far less than what they want for their top notch garbage that will crap out in a year, or two tops.
We have had many problems with our Dell computer(s), and my Dad has said that we will not be purchasing Dell computers again.
I pity the consumer level customer service. All b2b service winds down towards christmas.
Meanwhile, consumer service everywhere is understaffed by half, and up to their necks in idiots who are screaming at them because the stupid bullshit they just bought doesn't look, feel or taste right.
Most of customer service is bad in December. If you're ordering something for the heck of it, do it in January.
I had a bit of a runaround with Newegg during the past week when I ordered my 980; there was an issue with the bank. It took me around four hours to get it all resolved, but I actually had more trouble navigating the automated phone service at my bank than I did with anything Newegg was doing. Quick and informative live chat, easy customer service, followed swiftly by my bank being a bit dumb, but that's about it. NOTHING compared to this.
EDIT: I'm actually using a 12 year old Dell keyboard because, hey, I've had maybe one issue with it. For what it's worth, they used to be a good company.
Happened to me back in 2005. I ordered a PC and thought it was somewhat customizeable and it lacked a PCI Express slot. I argued with the tech then he transferred me to sales, then it dropped. I called again and dropped while I was on hold with sales.
I ended up just buying a PCI Video card and played WoW with that.
HI, only had one experience trying to buy from Dell (Dec 2015). I was going to buy and Alienware 17 but wanted a couple of questions answered. Tried Live Chat, got an Indian that would't answer my questions but would be happy to take the order "NOW".
So I checked the phone help opening times on the Dell NZ website , which stated open at 08:00. Rang at 08:30 and got the message that "this service is not available until 8 am.....Sydney Time. Wait 2.5 hours, get another Indian (very hard to understand on phones) and still got no help, however he would be happy to take my order "NOW".
All I wanted to know was the difference's between the warranties as it wasn't specific on the website.
So the end of the story is I'm very happy with my new MSI
I had the same thing happen to me when I received my serviced laptop from Asus when I discovered that they cracked the casing on my laptop. The run around sucked, but they eventually offered to replace what they cracked for free.
I bought the Xps 13 and it came with a damaged screen and the bezel popping out. ( I should mention I did not buy any insurance or care for it). I immediately called dell and they sent a replacement within 2 days. They replaced the screen entirely. Their customer service was great. Maybe you got unlucky?
i bought a computer from dell and a week later i went to check the status and my order was cancelled and they had told me nothing, so i got confused and called them and after being on hold forever the guy said it was cancelled cause the financing didnt go through. wtf why say im approved and let me buy it at checkout??? i got so pissed off i went to best buy and got a toshiba and vouched to never buy dell again
Dell lost me permanently 8 years ago when sending in a friends desktop with a dead gpu, get it back with another dead gpu, then get it back with a dead cpu instead.