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Service Level Management - Learn and Gain | Explained using Pizza Delivery
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- Опубликовано: 26 сен 2015
- Learn and Gain - Service Level Management
Please watch our latest video @ • SERVICE LEVEL MANAGEME...
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Learnandgain
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thank you sir. understand for me clearly
Thanks Kaviya for your feedback
simplified and helpful video, I loved it.
Thanks Vishal
Please watch the updated video @ ruclips.net/video/FYyzujUsH08/видео.html
Great Video, Purushothaman!
Thanks Samuel
Great video much appreciated
Glad it helped
Super very easy to understand
Thank you
I love your work
+Sargon Marqus : Thanks for your feedback. Happy that you loved it.
We have posted more videos on ITIL. Please watch and share your feedback. Thanks.
Thank you i hope thats will help to find my first job
Good luck with your job
Namaste
We must also study Experience Level Agreements as that is picking up now.
Thanks
Helpful , Keep up :)
Thanks Mohan for your feedback
Thanks you. It does helpful. But one question -> does the SLA and SLM are same?
SLA - Service Level Agreement: The one where the service levels/targets are mutually agreed and documented within the contract. The mutually agreed service level are documented with contract/Statement of Work.
SLM: Service Level Management: This is more often from a supplier perspective to ensure that a service provider is meeting the agreed operational levels, monitoring, measuring and taking appropriate actions. SLM is also from a customer/client end who usually ensures the same. Depending on the contract, this role can be played by either of the parties.
SLR: Service Level Requirement: This is a much earlier stage of SLA, when a supplier/service provider is provided with the actual service level requirements during the initial stages of procurement.
Dou have text version of these videos ? if so please share it would be helpful . Thank you
*Learn [N] Gain Pizza?! I wonder how it tastes ;)*
Hopefully not bad !