00:06 Chatbots adoption is growing rapidly 02:27 Chatbot builders allow businesses to quickly achieve ROI 04:50 Differences between customer service agents and direct customer interactions with chatbots 07:10 Enhancing customer service with AI chatbots 09:16 AI chatbots like Erica are revolutionizing customer assistance 11:37 Companies are experimenting with AI chatbots in various stages of adoption. 14:13 AI chatbots are at the early stages of development. 16:24 Erica AI is significantly reducing customer service workload for Bank of America. 18:42 Bank of America's solution is more advanced and custom 20:56 Chatbots are here to stay 👍
Thanks for the shoutout at the beginning. Always glad to share useful info. I like, and totally agree with your comments and analysis. For most of us builders, who I assume are not dealing with the major companies like BofA the challenge will be to convince SMB owners to invest in chatbots. The ROI is convincing but those negative feelings expressed by the CNBC guy are still very widespread.
Hey conner, if it’s okay with you, can you tell us about the process on empowering the sales team by giving them a tool to access thousands of products? How did you solve it in general with CBB? Im currently on this stage too and I will appreciate any tips or ideas. 🙏
@@Umbral-AI ah, in that case it’s worth revisiting the assistants api. I had abandoned assistants api six months ago as not ready for production, but things are improving rapidly.
You're right. Great data!
00:06 Chatbots adoption is growing rapidly
02:27 Chatbot builders allow businesses to quickly achieve ROI
04:50 Differences between customer service agents and direct customer interactions with chatbots
07:10 Enhancing customer service with AI chatbots
09:16 AI chatbots like Erica are revolutionizing customer assistance
11:37 Companies are experimenting with AI chatbots in various stages of adoption.
14:13 AI chatbots are at the early stages of development.
16:24 Erica AI is significantly reducing customer service workload for Bank of America.
18:42 Bank of America's solution is more advanced and custom
20:56 Chatbots are here to stay
👍
Definitely some of my favourite content creators aroundAI.
That means a lot Cody. Thanks for the support.
Joe’s an OG 🔥 great video Conner!
I could tell immediately!
Definitely good confirmation that we are in the right place at the right time!
@@fiscallyadept let’s go!
Thanks for the shoutout at the beginning. Always glad to share useful info. I like, and totally agree with your comments and analysis. For most of us builders, who I assume are not dealing with the major companies like BofA the challenge will be to convince SMB owners to invest in chatbots. The ROI is convincing but those negative feelings expressed by the CNBC guy are still very widespread.
@@DISpartners well said. Totally agree.
I’m curious what changes a bot builder would make when working with a bank (CS) as opposed to a typical business
The other crucial point is positive impact on SEO metrics due to longer dwell times.
Ooo I wouldn't have thought about that. Good point.
Great point! A marketing bullet point!
Probably shorter waits for those who use or are transferred to live customer service
100% Robert
ChatBots are the Netflix. It's not a matter of if, it's when.
Hahah I like it.
Hey conner, if it’s okay with you, can you tell us about the process on empowering the sales team by giving them a tool to access thousands of products? How did you solve it in general with CBB? Im currently on this stage too and I will appreciate any tips or ideas. 🙏
@@giancarlocontreras2240 I’ll have a video out soon
@@Umbral-AI you’re the best, thanks.
I second this, 1000 products definitely won’t fit in a context window. I’ve heard of vectorized data but have not attempted myself.
@@dannyquiroz5777 Assistants API handles this very well. I'll have a few videos out on it soon.
@@Umbral-AI ah, in that case it’s worth revisiting the assistants api. I had abandoned assistants api six months ago as not ready for production, but things are improving rapidly.
the more i use it the more i want to be one... to be.... one....
Lol
I think I said the word "right" at least 6 times in a row. Has to be a new record.
The bar has lowered for AI huh? Chatbots? Such a joke
Thanks for watching John. Sounds like you have some solidly formed opinions.