What I feel is the first layer of call centre can be replaced with AI. Only for the cases of refund and escalation, AI can transfer the call to a real agent/supervisor who will take the final call.. so the volume of CC agent will drop drastically down.. may be from 500 CC agent to 50
@@mad_titanthanos agreed. But it's IVR now which is not that intelligent with AI you can ask and get response like an agent and then only critical cases will be fwd to real agents
@@sukantdebnath4463IVR just asks to press numbers, n based on it it will take you to that menu. But these IVR asks u to say which service you want to use like CC dept or Customer care executive and based on ur voice input, it will take you to right memu. So IVR was made to listen, understand the words and act accordingly
There needs to be a cost benifits analysis on the annual cost of having a human analysing and deciding a refund vs an ai giving a refund. If you are paying your call centernstaff $40k each annually and a gpt cost is only $5k annually, would it matter if a gpt gives away $35k of annual refund. The actual time wasted dealing with refunds costs more than the refunds itself.
Can't decide like that. You are gonna lose many of your loyal customers every time an ai software rejects a customer's request rather than a customer support employee rejects it. People are already annoyed with all these chat bots. Some times you need human interactions especially when you are in a difficulty. People won't call to customer support for chit chat. You can use AI upto a certain extent only.
@@hishamk9305 this isn’t the only analysis, this adds to others too. Chatbots currently handle 70% of the call in vollume. And the user can be prompted “ do you wish to talk to our CSO”, the option for a CSO will always remain only thing is what % of the refunds would be handled by them. Plus chatbots reduce the time spent with a cso by 60% as the prerequisite info the cso needs to know has already been collected
@@prathamvanjani7895 how would I know bro 😁 I am not an editor, or something else for this channel I am carrying along the identity of the Random Subsssscriberrrrr 😁
AI can just transfer the call to a human customer support to handle matters regarding refunds. It will still easily cut down on the number of employees working in a call centre.
I personally love more of the youtubers in indian content space to be and provide more of these contents which we all will benefit from Varun mayya, aevy tv, think school, get set fly, are all of the youtubers i think are more of a silver lining to the edu space in indian yt market
AI can analyse the pattern of refund request and decide if this is a habit or a genuine request, given the nature of complaint, esp. the frequency of complaints. They can even analyse the pic for any issues and report to the seller. In fact the seller/ restaurant can also be red flagged if they have a pattern.
Nailed it Varun ! I feel no matter how much you move ahead with AI, People would always crave for the personalized service. Today I know my customer I talk to them in and out, we share that professional plus emotional bond. You might replace me today owing to cost however tomorrow you would realise you are losing business because of lack of personalization and relationship missing with customer.
Algorithms can learn the same easily. In fact the vanilla approach is to decide some threshold, alternatively use of online learning can easily solve this problem PS: For those who are unaware about Online Learning, it's one of the subdomains of Reinforcement Learning
I've been working for customer support for years now. AI is not ready for Indian customers. For the kind of people who reach majorly over the helpline all they want is compensation. The decision is always human.
90% of customer support is not related to issue refunds at all.. its to understand the problem someone is facing with product or service and respond with suitable action steps... which any LLM can easily handle with proper fine-tuning. Also, i am not from customer support domain but i dont think call operators are eligible enough to decide whether they should issue a refund or not.
Just based on a limited personal experience with gpt 3.0 and recent ClaudeAi interactions. I'd say Claude has far more chances to address and work out through those constraints stemming predominantly from accountability embedded in core rather than as add on plugins. Is there any merit to this guess that maybe a constitutional ai framework blended with the front end gpt model for generating voice and all other final finishing level modifications ? Claude working on the rules of engagement and refining operations and other processes and gpt working on the front end or as a plugin itself added onto another constitutional ai llm? .
But I think it can be made easier if we can train AI on thousands of call recording samples to make it understand the red flags and the give it limit of how much and how many customers can be refunded and appoint a human supervisor for the trickier calls and this problem can be solved.
Chatgpt is just a Google assistant / Siri on steroids. It will always be a tool to enhance rather than hinder our productivity. Now when it comes to liability, EU have already proposed a white paper, so that is also happening. But going down the path of technological advancement, AI and robotics would replace humans.
There are different types of requests handled by customer support. Some of them can be completely automated. So even if you cannot replace all the human with bot, AI is going to significantly reduce the number of human beings you need in a support team.
AI is doing something but it is not doing exactly what a programmer needs or a manager needs or a designers need. This should improve. First AI should be tried at Mon intellectual jobs like arranging books at library, doing construction work like building roads.
That seems like the wrong answer. Chat got might not do it, but AI can definitely be trained for such purposes. Also deciding how much refund can be allowed and can just be set in its configuration.. this task looks much simpler than what AI has already achieved
Bro is lil biased on that. You can just program it to avert refund situations in most probabilities. It can't feel responsibility but it can certainly assume one
I as a customer don't want to talk to an AI I am really annoyed when computerized call is there. I like to talk to a human it makes me feel valued by the company
For sure as much as possible , if the CC is a chat bot, I will avoid that company's products. There are some disgusting companies with shabby service, just leave them. I value my time, those who don't value it, I don't want them and I am not ready to give my money to them.
Don't Under estimate AI It can convince people far better than humans according to company's desire/ design They can handle even the toughest clients without a manager. Its just going to be a Vocal version of AI empowered chatbot like ChatGPT/bing chatbot Its gonna happen within few years and we'll see it. AI is gonna enter all walks of life...
Comedians and youtubers trying to figure out what AI can do based on their end user experience. You don't even know how it works, how can you tell what it can or cannot do?
Are refunds decided by humans, i don't think so...swiggy and Zomato software assigns a rank how worthy the customer is and based on that it provides customer support staff option to give refund id the software doesn't think the customer is not worthy there no such option..even customer care guy can't do anything...how difficult would it be to replace that link in the chain with AI.... already swiggy Zomato have crores of images uploaded by us and I am sure they might be using as training data for ai already to differentiate between valid and invalid refund requests
I think this is the first time he is truly supporting human jobs 😁 rather than announcing a future with only AI
I was waiting for him to say but this new ai model overcomes this problems
@@farziltheweebo4841 which one?
@@farziltheweebo4841😂😂
No he is giving ideas to companies that they need to improve in order to fire people's jobs as fast as they can
That man be like I'm Optimus Prime 😂
What I feel is the first layer of call centre can be replaced with AI. Only for the cases of refund and escalation, AI can transfer the call to a real agent/supervisor who will take the final call.. so the volume of CC agent will drop drastically down.. may be from 500 CC agent to 50
Isnt thay already happening since years before even AI appeared? We already have machine voices asking us to press 1 , 2 or 3 to choose an executive.
@@mad_titanthanos agreed. But it's IVR now which is not that intelligent with AI you can ask and get response like an agent and then only critical cases will be fwd to real agents
@@sukantdebnath4463IVR just asks to press numbers, n based on it it will take you to that menu. But these IVR asks u to say which service you want to use like CC dept or Customer care executive and based on ur voice input, it will take you to right memu. So IVR was made to listen, understand the words and act accordingly
Swiggy and Zomato have already started refund all, rather than pay employees to refund all.
Tanmay be like - "bohot ho gaya crypto shit, it's time for AI now" 🤣
Ye sale youtubers sab milke note chapte h us topic me ghus jate h jisme views aae
@@sumitthakur1625 Facts 😂
There needs to be a cost benifits analysis on the annual cost of having a human analysing and deciding a refund vs an ai giving a refund. If you are paying your call centernstaff $40k each annually and a gpt cost is only $5k annually, would it matter if a gpt gives away $35k of annual refund. The actual time wasted dealing with refunds costs more than the refunds itself.
you think like a white man, sepoy
Which call center gets 40k??? 😢😢
Can't decide like that. You are gonna lose many of your loyal customers every time an ai software rejects a customer's request rather than a customer support employee rejects it. People are already annoyed with all these chat bots. Some times you need human interactions especially when you are in a difficulty. People won't call to customer support for chit chat. You can use AI upto a certain extent only.
@@hishamk9305 this isn’t the only analysis, this adds to others too. Chatbots currently handle 70% of the call in vollume. And the user can be prompted “ do you wish to talk to our CSO”, the option for a CSO will always remain only thing is what % of the refunds would be handled by them. Plus chatbots reduce the time spent with a cso by 60% as the prerequisite info the cso needs to know has already been collected
The data suggests that refunding even in ridiculous cases is more beneficial to the company.
Exactly 💯 ! Thats what some authors mentioned ! Eventually it ends up with authority
Why no one is talking about the "DEEP" voice of that man bro is Batman for sure
He is vin Diesel with Indian Features
@@abhishektiwari5457who is one with the deep voice
@@prathamvanjani7895 green one bro the who who wore green t shirt 👕 according to my insight 😁😁
@@abhishektiwari5457 I asked his name not his shirts colour
@@prathamvanjani7895 how would I know bro 😁 I am not an editor, or something else for this channel
I am carrying along the identity of the Random Subsssscriberrrrr 😁
Varun was like chup chu tanmay
Green person's voice is just looking like or quiet close to the voice of Vin Diesel .
Data entry operators are already dead. No need to worry about them
Exactly hahahaha ChatGPT is going after data scientists
@@Tate525why is it funny
AI can just transfer the call to a human customer support to handle matters regarding refunds. It will still easily cut down on the number of employees working in a call centre.
I personally love more of the youtubers in indian content space to be and provide more of these contents which we all will benefit from
Varun mayya, aevy tv, think school, get set fly, are all of the youtubers i think are more of a silver lining to the edu space in indian yt market
Dude has much more raspiness than kurt Cobain ever had.
AI can analyse the pattern of refund request and decide if this is a habit or a genuine request, given the nature of complaint, esp. the frequency of complaints. They can even analyse the pic for any issues and report to the seller. In fact the seller/ restaurant can also be red flagged if they have a pattern.
Nailed it Varun ! I feel no matter how much you move ahead with AI, People would always crave for the personalized service. Today I know my customer I talk to them in and out, we share that professional plus emotional bond. You might replace me today owing to cost however tomorrow you would realise you are losing business because of lack of personalization and relationship missing with customer.
You can train an ML model on past data of refunds
A refund is cheaper than the customer service job. Also refunds are a very good marketing tool. It's called a satisfaction guarantee
1st to loose job is content creators, bcz it's the easiest job
If there was no AI this guy would be first to lose his job as he would have no content😂😂
Funny thing though the jobs lost to ai in may was in customer support.
Algorithms can learn the same easily. In fact the vanilla approach is to decide some threshold, alternatively use of online learning can easily solve this problem
PS: For those who are unaware about Online Learning, it's one of the subdomains of Reinforcement Learning
Let's see what happens we will make global protest against ai companies for increasing Unemployability
Good point.
I've been working for customer support for years now. AI is not ready for Indian customers. For the kind of people who reach majorly over the helpline all they want is compensation. The decision is always human.
Meet the upcoming Indian origin ceo for a silicon valley company 😅😅
Which app does the AI cold calling
90% of customer support is not related to issue refunds at all.. its to understand the problem someone is facing with product or service and respond with suitable action steps... which any LLM can easily handle with proper fine-tuning.
Also, i am not from customer support domain but i dont think call operators are eligible enough to decide whether they should issue a refund or not.
Just based on a limited personal experience with gpt 3.0 and recent ClaudeAi interactions. I'd say Claude has far more chances to address and work out through those constraints stemming predominantly from accountability embedded in core rather than as add on plugins.
Is there any merit to this guess that maybe a constitutional ai framework blended with the front end gpt model for generating voice and all other final finishing level modifications ? Claude working on the rules of engagement and refining operations and other processes and gpt working on the front end or as a plugin itself added onto another constitutional ai llm? .
But I think it can be made easier if we can train AI on thousands of call recording samples to make it understand the red flags and the give it limit of how much and how many customers can be refunded and appoint a human supervisor for the trickier calls and this problem can be solved.
Chatgpt is just a Google assistant / Siri on steroids. It will always be a tool to enhance rather than hinder our productivity. Now when it comes to liability, EU have already proposed a white paper, so that is also happening. But going down the path of technological advancement, AI and robotics would replace humans.
No, what if chatgpt is trained for refund based on say 5 points like on these 5 points only refund will be done. Whats u say abt it
There are different types of requests handled by customer support. Some of them can be completely automated. So even if you cannot replace all the human with bot, AI is going to significantly reduce the number of human beings you need in a support team.
As of now what AI cannot have is a rationale...ability to decide...ability to reason beyond what its trained to do...just what i think..
Who is one with the deep voice
But wouldn't it cost less to have chat GDP then employee
*DID TANMAY LOOSED WEIGHT???* 🤔🤔🤔
AI is doing something but it is not doing exactly what a programmer needs or a manager needs or a designers need. This should improve.
First AI should be tried at Mon intellectual jobs like arranging books at library, doing construction work like building roads.
That seems like the wrong answer. Chat got might not do it, but AI can definitely be trained for such purposes. Also deciding how much refund can be allowed and can just be set in its configuration.. this task looks much simpler than what AI has already achieved
It will soon
Ohhhh that voice...... 👽👽
Bro is lil biased on that. You can just program it to avert refund situations in most probabilities. It can't feel responsibility but it can certainly assume one
I as a customer don't want to talk to an AI I am really annoyed when computerized call is there. I like to talk to a human it makes me feel valued by the company
You don't know first of all it ia ai or human
For sure as much as possible , if the CC is a chat bot, I will avoid that company's products.
There are some disgusting companies with shabby service, just leave them.
I value my time, those who don't value it, I don't want them and I am not ready to give my money to them.
Yes, but if they do a good job you won't have to wait on a customer service call. Instant assistance by a bot.
Don't Under estimate AI
It can convince people far better than humans according to company's desire/ design
They can handle even the toughest clients without a manager.
Its just going to be a Vocal version of AI empowered chatbot like ChatGPT/bing chatbot
Its gonna happen within few years and we'll see it.
AI is gonna enter all walks of life...
now robots can talk like humans, but some human are talking like robots...🙄
It already is.
Why tanmay is even there
Bc Ye same discussion mai aur mere berozgar dost karte the baite ke
Farak ye hai ki 4K 60fps Camera aur Acha Studio hai 😂
Finding its funny using comedian for talking about AI Subject rather using professional developing AI 😅
Can anyone share me the link of this podcast?
ruclips.net/video/-HkBwSazZsM/видео.html
OhSoyoudotalk
annihillate - 🚊💥 boomitmetro -what a waste of internet am i
Exactly, these jobs require some intelligence which publically released AIs don't possess
Comedians and youtubers trying to figure out what AI can do based on their end user experience. You don't even know how it works, how can you tell what it can or cannot do?
Are refunds decided by humans, i don't think so...swiggy and Zomato software assigns a rank how worthy the customer is and based on that it provides customer support staff option to give refund id the software doesn't think the customer is not worthy there no such option..even customer care guy can't do anything...how difficult would it be to replace that link in the chain with AI.... already swiggy Zomato have crores of images uploaded by us and I am sure they might be using as training data for ai already to differentiate between valid and invalid refund requests
It's actually pretty scary for me I am just 13 still what will happen to the job market
Study something related to medical
😂😂😂
@@prathapa2735 it's gonna take medical to yk
@@prathapa2735who will pay the doctor if no one will have the money to go to doctor 😂
Well you are in for lifetime of joblessness and hyper competition. Government hi abb maay baap hai apna, din ka rs20 degi usse kaam chalana padega
Ai are replacing human!
Not possible...greatest human mind can fool ai easily...
What happens to all of you youtubers?
Will AL replaces data analyst?
I'm afraid it is going to replace the data analysts and Charted accountant too
NO!!! IT WILL NOT! Data Analyst who use AI tools will replace those without it
@@pamelathompson6783Stop the same old rut. AI has significantly higher possibility of replacing Data Analyst regardless if they can use AI or not
@@Tate525what job should we choose what field is relatively safe then😢
Base lever coding and of course callcenter ivr suckss
here we go... another chat gpt and ai shit
Abe matlab kuch bhi bakar karlo
A comedian. talks about tech😅😅😅😅..
kuch bhi ho rha he
Guda do da da