Hi Dinesh. Thanks for the Video. I tried this, and it worked, however, it is only available to admin. When I impersonated another ITIL user, the Create Request was not showing. What am I missing?
Hi Dinesh, Thanks for the details you shared in this video. I have a question If i am an agent working on tickets assigned to me and my group then what access is required for me ? Obviously if i get itil role then i will have access to all other tickets as well which i don’t want.
Thank you for your guidance. It took me almost the entire day for this requirement, but your video was a great help!
Hi Dinesh. Thanks for the Video. I tried this, and it worked, however, it is only available to admin. When I impersonated another ITIL user, the Create Request was not showing. What am I missing?
Hi Dinesh,
Thanks for the details you shared in this video.
I have a question
If i am an agent working on tickets assigned to me and my group then what access is required for me ? Obviously if i get itil role then i will have access to all other tickets as well which i don’t want.
please upload more videos
is this an enhancement or oOB ?