How to Reset your HP Printer | HP Printers | HP Support
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- Опубликовано: 16 сен 2024
- Resetting your printer can often resolve common printer problems.
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How to Reset your HP Printer | HP Printers | HP Support
• How to Reset your HP P...
Its amazing that after 40 years HP still can't design a printer that works.
I completely agree.
So true
Cant agree more. 😎 they r expert in faling and leting costomer down.
@@0608310007 Some of their printers work better than others. If they would just stick with a few designs and keep making them more robust over time. I dare say they had a few rock solid ones in their past.
I've got an OfficeJet 6500 that works great, BUT I ahve to manually drill ahole int eh in k cartridges and refill them myself. And it's got some stupid programming bugs that could just easily be eliminated.
I wish I could still use some of their old Lasar printers I have... but what a mess with toner and they never had enough memory to handle more than one or two fonts. They hang on any image in a webpage.
Don't buy HP Ink Tank Wireless 415, it's a pain in the arse when setting up (Bought two and both were disasters). And also, why do I need to log in to HP Smart when I just want a simple document scan especially it kept logging out.
i have had hp printers always loved their abilitity and utility loved the blue tooth much easier to connect to cell phone still having major issues. Connections are invented by computer experts not for everyday people.
And the automatic Ink and paper is just big brother having access to your machine
You got that right
How exactly does that work? The "automatic" ink and paper giving the government access to things?
What exactly is automatic ink and paper and how does it give them access?
Please bear in mind that I'm pretty much computer illiterate in the first place, and I came to this video because my wireless hp printer seems to be stuck in copy mode and won't listen to my laptop when I go to "print screen", everything appears OK on the laptop's end, I get the drop down where you set things like how many you want printed etc etc, but then when I click the print button at the bottom nothing happens for a minute or two then it acts like it's trying to scan something you'd set under the cover to copy it even though there's nothing there then it prints a blank sheet of paper, and the little screen on the printer always has the word copy highlighted on it, I've already tried this unplugging it thing several times, after plugging it back in it makes some noises then goes right back to having the word copy highlighted on the little screen, and the little wifi light is lit up, plus the computer seems to acknowledge that they're linked together but the printer just seems to keep ignoring it.
At....my....limit, I'm about to do to that printer what they did to the one in Office Space.
Edit;
I forgot, whenever I turn it on it automatically prints an "alignment sheet" then wants you to put it on top to be scanned and I assume copied and printed, I believe it's further proof it's stuck in copy mode.
This was a very easy to follow video. If it worked for my HP envy 6000 series, it would have been great, but sadly this didn’t work at all.
Hi Susan, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP product?
Let me know!
Binu - Social Media Tech Support
@@HPSupport omfg.
I also have an HP Envy 6000 printer. It’s constantly goes offline, the only thing I was able to print in the past few months are the printer status. I have like 20 pages of those. This printer is the worst.
Agreed. It did not work for my Envy Inspire
@HPSupport And I have the exact same problem. I just went and bought a direct cable connector hope that works. Why have a wifi printer if you have to buy a cable after all. Shame HP EnVY
I was recently given an HP envy 6055e. It has taken me two days of setting up accounts, plugging it in, unplugging it, hard resetting it, setting up apps on my phone, downloading programs to my computer, attempting to download the firmware... And it still doesn't print.
I'm pretty sure Envy refers to everybody who has of these and really wishes they had any other brand.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not printing.
I will do my best to assist you.
May I know the complete model number of your printer?
May I know to which phone you have connected your printer?
Are you receiving any error messages?
Please let us know.
Binu_HP Social Media Tech Support
Only 2 days? I have been trying to get an Envy Inspire to print for 2 weeks. Worse printer ever made. HP Support was useless.
ditto
HP ROCKS!
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Alhamdulilah it worked. Thank you for this Video
Oh my god! It's actually work Thank you so much 👍
Great instructions...Nice & slow & very patient....Thank you
+How To's and InterestingThings Glad you liked it!!
I think you do not understand! Really!
Very very helpful 👍👍👍
... actually, I fixed it, I unplugged it while on, and left it for a couple minutes, and everything reset
+Michele Slotkin I am glad to know that your issue is fixed.
@@HPSupport Hello how to fix this issue? Error code (0x61011bed)
@@HPSupportHi, how to fix this issue the error code is: 0x61011bed many thanks.
What a genius. If only HP support could give non-retarded instructions. They tell me to go into a menu and my brilliant HP printer has no menu. It barely has a fucking screen. I moved from one house to another and it's still waiting for my old wifi. I have no USB cable because HP didn't provide one, yet want you to have one for the setup. I'm so happy my eyes are bleeding.
Thank you HP, My printer was not working for a long time, but after watching your video my printer was fixed
Hi Aaditya, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
My Envy 5055 won't connect to the internet when we changed providers, so we got a cord and can't figure out how to connect the printer to the computer via cord.
Saved my life 😌 🙌
+Boosha B Glad to know that the video has helped you fix the issue!!
@@HPSupport im calling for support in 5he next hour
FYI this isn't a reset, this is turning off and on. You don't reset your password by closing your laptop and then opening it up again. Also, unplugging after turning off the switch makes absolutely no difference as the connection has already been severed. I'm here because my HP printer won't reconnect to the WIFI and I am unsurprised to find that HP is clueless about a lot of things.
Hi there, thanks for contacting!
I understand that you are experiencing a wireless connection issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3cYGpzK
Binu - Social Media Tech Support
Wow. Hp is very patient for replying all the comments. 👍👍👍
+Kaonlayn TV You're most welcome!!
@@HPSupport Your product is a desmadre.
why it is so hard to find a user's manual on your webpage? I just want to know what the default pw is for a hp pagewide pro 577dw. Simplicity makes life so much easier.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need the password for your printer.
I will do my best to assist you.
If prompted for a password, type 12345678. This is the default password to log in. If you created a custom password and do not remember it, go to your printer to get the password. Press the Wireless and Information buttons at the same time.
Binu_HP Social Media Tech Support
WORKED! THX
+Shane Noel Glad to know that the video has helped you fix the issue.
Is this really the best you can come up with? I was printing my documents just fine when HP Smart suggested a firmware update. I should've waited until I finished all my printings, but no, made the biggest mistake of updating the firmware first. Now, the update doesn't progress, my printing is stuck, and then printer just won't start anymore. The power button blinks a few times and then the whole printer shuts down completely.
Hi Huey, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not starting.
I will do my best to assist you.
Please try hard reset on your printer as mentioned here to fix the issue:
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed
Binu - Social Media Tech Support
@@HPSupport I've tried with three different wall sockets, and I've waited for 6 hours. The printer literally hang! And everything that is in your instructions doesn't reset it.
The power light blinks for 14 times and it automatically shuts down. The ink cartridge don't move at all!
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
@@HPSupport YEAH, RIGHT !! Your product stinks and so do you.
thanks it worked
I have a HP Envy 5000. Everyday it keeps going offline when it still connected to wifi. I searched and follow all your instructions on your website. I keep reconnecting and adding the printer PIN to my window 10 laptop. This happens everyday. How do I stop this from happening completely ? I can’t not be doing this, I really need your help. Thank you.
+Nadette Please refer to the instructions under this document to fix this issue: bit.ly/2ObQ5L4
Even same . Do you find any solution ?
@@HPSupport I tried that method it doesn’t work. It still goes offline every time.
@@Jaipatodia no I tried the instructions they sent but it still goes offline
Same problem for me. About ready to switch brands of printers. HP could not fix the problem.
Well the reset did not help. I have an HP Photosmart D5360 and it refuses to print on CD's. It pulls it in, does its thing with the printer head moving back an forth as expected, and once finished, it spits out a blank CD. Just last week it was printing fine on CD's and I printed 14 of them. However, if I switch to paper printing, the image that I was trying to print on a CD, now prints perfectly on the paper. So in short, it prints on paper with no problems, but it does not print even a tiny drop of ink, on a CD. Removing all HP software/driver, and then loading the latest revisions, made no difference either. HELP !
Good news. I fixed it. I did not have to change the ink cartridges either. What a hassle. Anyhow, at least I have the software up dated and that added a few bells and whistles such as popup windows that inform you of things such as "Cover Open" or "paper Jam", etc.
+NEWKNOWLEDGE Glad to know that your issue is fixed!!
It worked. Thank you. 🙏
How I can change wifi connection from old one to new? My Android doesn't recognise printer with Smart App. What should I do?
Mines doing the same
+Snezana Bogovac This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: support.hp.com/in-en/document/c05987925
Please let us know how it goes.
@@HPSupport the document is no longer available. Can you help me with either doing a factory reset on my HO color laser 150nw or at least to change the WiFi to a new network?
This video is amazing. It fixed my problem right away. Thank you very much.
How do I connect my printer to the WiFi if I tried to connect during the setup but it didn’t work and now I’m trying to later and cant
+Zamiah Warren Please refer this document to setup your wireless printer: bit.ly/2XZ9hxD
And additional comment when I go online for help there is alot of people going thru the same thing.
Hi Ella, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in connecting your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu - Social Media Tech Support
Ok now how the hell do you reset the ink cartridges
+kambo209 Please refer this document to know about replacing ink cartridges: bit.ly/3msNmIA
@@HPSupport how can we reset the printer to new? This just restarts the printer.
Hp 166a cartridge ko refill kaise kare uske upar ek video banao
नमस्ते, HP Global सोशल मीडिया सपोर्ट से संपर्क करने के लिए धन्यवाद!
मैं समझता हूं कि आपको अपने प्रिंटर पर टोनर को रिफिल करने के बारे में जानने की जरूरत है।
मैं आपकी सहायता करने की पूरी कोशिश करूंगा।
क्या मैं आपके द्वारा उपयोग किए जा रहे प्रिंटर को जान सकता हूँ?
कृपया हमें बताएं!
सादर अभिवादन
एचपी समर्थन
I have an HP 4620. I did a factory reset on it and now I am stuck in the “Printing Alignment page” was working fine before I reset it. Help please
+Vivid Planet Please refer to the instructions under this document to fix this issue: bit.ly/2m81U3p
Hi I have the envy photo 7830 and Bluetooth smart is perpetually loading and never turning on... Any advice?
+Weiyi Yao - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?
- If connected to computer may I know the operating system installed on it?
- Are you receiving any error message?
- May I know whether the wireless light on your printer is blinking or steady?
-Are you trying to connect using the wireless network or connecting via HP Wi-Fi direct?
Hi, I hope you can help me.
I thought a printer reset would solve my problem but it just changed to a different problem.
My HP Envy 4500 printer first started printing blank white pages despite cartridges being over half full. Then after a printer reset (removing power supply as HP guide) the printer printed a completely BLACK page. I then used Print and Scan doctor, cleaned ink jets, realigned printer and printed again. The tray contained a black page with horizontal shaded stripes. a perfectly printed alignment page and a white page with a narrow black horizontal at one end. I don't know what else to do.
7 hours later.
Another print just now and I'm back a square one. A blank white page followed by more blank pages. I tried another printer reset followed by a print job. The result is another blank page.
I use Windows 10 OS and Firefox browser.
+Sniper PD Please refer to the instructions under this document to fix this issue: hp.care/2nR4xF1
@@HPSupport Thanks for replying.
I removed the black cartridge, switched the printer off and on again then tried to print another page and the page went through the printer with no print noise and the result was a BLANK page. I have left the Black cartridge out and on it's end resting.
The cartridge is a genuine HP cartridge and is recognised as such.
I replaced the black cartridge , printed a printer status report and that printed OK both black text and the colour bands of the ink. I then printed a normal print page and that was just fine.
Removing the cartridge worked as I didn't try anything else.
Thanks for your help.
hello mine is just blinking WIFI, not connected to wifi, can someone help
If you have signed up for automatic delivery of cartridges, your printer won’t print until you order more. When our credit card we used for this expired, our printer stopped printing. Held hostage…
problem resolved thanks
multiple paper printing issue- printer was not printing page wise- followed instruction as per your video to reset printer-- now working fine
+chetan seth Glad to know that the video has helped you fix the issue!!
One of the lights not lighting
HP 6475 lights not coming on
@@HPSupportprinter not printing
@@HPSupporthi. Sorry for late query. But i have hp deskjet 3510 and it prints in my preferred orientation when connected to mobile phone, but when trying to print from a computer when set to potrait, it prints in landscape and vice versa. Kindly help.
My printer has been saying no connection and i followed the steps and did not work :(
+•Crazy_Pøtato• ÙwÚ Please refer this document to know about connecting your wireless printer: bit.ly/2XZ9hxD
What’s the best HP 1800 support number? All the ones online that I find aren’t going through….
Hi Kat, thanks for contacting HP Global Social Media Support!
I understand that you need to contact phone support team.
I will do my best to assist you.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
Everything is complicated with this so called HP assistance which isn't assistance and u r talking to a robot. Freaking ridiculous and we spend our money. Fix this crap so we can understand it and get actual help
This worked for me. 😂
Can this work for HP PSC 1315 AIO Problem? I have issued.. I think this printer are malfunction.. All lamps blinking together
Hi there, thanks for contacting HP Global Social Media Support!
Please try the steps mentioned under the video on your printer and let us know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
I have a fantastic HP 1150 Laserjet that is stuck in error mode....this type of reset did not help it. Is there anything else I can do?
+Steve Greenfield Resetting the printer can help restore a connection to the computer.
If the printer is off, turn on the printer, and then check the status of the printer.
If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.
If the printer goes to an idle state after its startup routine, it might be online.
If the computer still shows the printer as offline, continue using these steps.
With the printer turned on, disconnect the power cord from the printer.
Unplug the printer power cord from the wall outlet.
Wait at least 60 seconds. Restart the computer while you are waiting.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
If the printer does not turn on by itself, press the Power button to turn it on.
Make sure the printer is connected to the computer or the network.
Power cord will not disconnect from the back of the printer; it is built into the printer.
Hi Connie, thanks for contacting!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Binu - Social Media Tech Support
I have the hp deskjet 2050 and it always gets stuck with a document printing first couple of times this rest worked but every now and again I leave it for a few days and it won’t work I have a document stuck on “deleting” after I tried to cancel it from priming because it was taking way to long to come out
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as the print job gets stuck on queue.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6059lKm5Z
Regards,
HP Support
I've reset it multiple times. It says connect printer to update HP instant ink status but it won't connect to the computer or internet. There is a solid blue light for the wifi signal.
Hi Layla, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as there is no connection after router change.
I will do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc
Please let us know how it goes.
Binu_HP Social Media Tech Support
I have a HP laserjet 3030. Tried faxing over some stuff, but it keeps saying memory is too low. What can I do? I changed the toner cartridge but it doesn't seem to work
+Gloria Yan Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3gkBjfn
Hi !! i got a issue recently with my HP Laserjet P1007 , it is not processing the print execution of my laptop but after somedays when i start the printer it performs all the previous execution again which is stored in its memory
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not printing.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056liAwe
Regards,
HP Support
HP I have an Hp office jet pro 6970. I got a paper jam message and did not have any paper jam at all. I checked every path carefully and did the reset thing as you suggested. I still get a false paper jam message telling me to report error ox610004a to you. Also my carriage carrier is stuck on the right. It will not move manually and it will not move when the access door is closed. I looked to see if the gear that frequently broken and it appears ok. I am stumped on what to try next. Any suggestions? I am fairly capable of doing technical stuff. Thanks.
Hi Ray, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3FFUbmp
Binu - Social Media Tech Support
Thanks ♥️
HP deskjet series 3635, the "PREVIEW" of a document that I want to print appears as a mirror image, how can I fix this problem?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
It could be possible that the HP Smart application Country / Language is set to an RTL reading.
That is, due to the country setting in the App, the format is tuned "Right-to-Left".
HP Smart might be flipping the form and the content because it thinks it should do so.
Regardless, you can select to Edit > Crop > and then mirror / flip the newly scanned document page.
Doing so might actually format the "print without save" portion of the job so the content prints correctly.
OR
If the formatting is not due to the RTL language setting,
1. It is possible / likely that the application would benefit from having the Full Feature Software / full driver printer software installed.
2. Uninstalling the HP Smart app from Settings > Apps > Apps and Features > Restart computer > "Get" a fresh copy of the app from the Microsoft Store
3. Possibly "Restarting" the printer
Let me know!
Regards,
HP Support
Tqqqqqq
HP Deskjet plus ink advantage 6000 all in one how to Connect to WPA2 Enterprise ?
Does that solve paper background staining issue ?????
Hi there, thanks for contacting!
Please try the steps mentioned under the video on your printer and let us know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
my LaserJet Pro M202dw started printing unwanted pages in very few minutes and printed 2-3 lines like POST/ipp/printer HTTP, content, content type ,host etc
Hi Sagar, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a print quality issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/43Yvmvq
Binu_HP Social Media Tech Support
my english is bad, but ask questions.
My printer Hp Deskjet Ink Advantage 2775 always error when setting up. is there any solution?
Do I have to reset like in the video?
Thanks.
+Mochamad Ikbal - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?
- If connected to computer may I know the operating system installed on it?
- Are you receiving any error message?
- May I know whether the wireless light on your printer is blinking or steady?
-Are you trying to connect using the wireless network or connecting via USB?
@@HPSupport the problem is solved, the wireless is connected to my handphone and my laptop. Thank You😊
My HP Officejet 5255 All in One Printer scanner does not work. How can I fix that?
+Faze.Trippy Please download and run HP print and scan doctor from here to fix this issue: bit.ly/2MVaS4K
hp do i sort a problem with my hp deskjet 2545 series that is giving me output tray closed error?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
I'd request you to perform a reset on the printer. Kindly do the following:
1) Turn on the printer, if it is not already on.
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall.
4) Press the power button for 30 seconds.
5) Wait for 60 seconds.
6) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Turn on the printer, if it does not automatically turn on.
Note: To make sure the power source functions correctly, make sure the printer is plugged into an electrical outlet and not a power strip or surge suppressor.
Let me know!
Regards,
HP Support
The screen on my control panel displays just the backlight, no data, what could be the problem
+Daniel Igoche Please refer to the instructions under this document to fix this issue: hp.care/2oPDlu8
I reset my printer as shown and put new HP ink cartridges in and the orange solid light was still on and it would not print from my computer so then I disconnected it from the computer and manually printed a copy and that worked fine and the orange light went off. I then put the computer in airplane mode and then turned WiFi back on and reconnected the printer to the computer and now everything works fine! 😅 So sometimes the issue is with WiFi! Our power was off last night so that probably caused a problem
Hi Fran, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
When you unplug a printer why do you also unug the wall cord
I found a HP officejet 7000 CD and I don't know what it does. P,ease inform me.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about using CD that came with your printer.
I will do my best to assist you.
Normally we recommend you to use our website to download drivers and latest versions are available on website.
Please refer this document for more information: bit.ly/3Mg3PgT
Binu_HP Social Media Tech Support
My control panel on my m479fdw is black and not turning on. I'm getting an offline error also. Not to mention, the virtual assistance was no help.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline and control panel is blank.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix printer offline issue: bit.ly/2ObQ5L4
To fix the control panel issue, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Disconnect the power cable from the printer while the printer is still ON.
Disconnect any other cables if connected the printer.
Press and hold the printer’s power button for 15 seconds.
The printer should be directly connected to the wall outlet and not to a surge protector.
Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.
Binu-HP Social Media Tech Support
On Officejet Pro 8600 go to front panel of printer, select Setup - Tools - Restore Factory Default. The method shown in this video does not work at all.
HP really needs to provide better “How To” videos for their customers. We deserve better.
Hi there, thanks for contacting!
I understand that you need help in factory resetting your printer.
I will do my best to assist you.
1 Touch (right arrow), touch Setup, and then touch Network. Touch Restore
Network Defaults, and then select Yes. A message appears stating that the
network defaults have been restored.
2. Touch (right arrow), touch Setup, select Reports, and then select Print
Network Configuration Page to print the network configuration page and verify
that the network settings have been reset.
Binu - Social Media Tech Support
My printer has “Printer Maintenance” locked how do I fix this?
+Hellowhostherę From the Home Screen, go to the bottom-left and click on the return key (bottom-left). NOTE - - Even if you do not see the return key (as it often disappears and reappears) click on the location of where the return key should be 4 to 5 times until you reach the "Support" menu. Click on the words "Support Menu". Arrow down to the "Resets Menu". Click OK. Arrow down to the "Semi-Full Reset" option. Click OK. Your screen will go dark as the printer will start resetting itself. Eventually your printer will turn off. Turn it back on you will have to go through and set everything up like when you first took the printer out of the box.
Any solution for red light blinking in hp 1010 printer?
+Aditya Ranjan Please refer to the instructions under this document to fix this issue: bit.ly/3cYYJEZ
Hello I have a HP OFFICEJET 5222, I do not have the setup cartridges, however I just purchased new cartridges & its continues to say use setup cartridges... Please help!
+Vanilla Bean Please refer to the instructions mentioned under this document to fix this issue: bit.ly/3lwJ6Kk
it works in the hp 410 series?
Hi there, thanks for contacting!
I understand that you need to know whether the steps mentioned under the video will work on your printer.
I will do my best to assist you.
It will work on your printer.
Binu - Social Media Tech Support
I have a HP Envy 4520 that wont quit printing. I have gone into settings on the computer and there is nothing in the queue.
Hi Rosemary, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it won't stop printing.
I will do my best to assist you.
The "job" is coming from somewhere - the printer is following those instructions. When the printer is switched on, the printer accepts input and starts printing. This part is normal process.
Consider removing most, or even all, paper from the tray.
Track down the offending "job".
If you do not recognize the content at all, the print job may be the result of someone else sending job(s) to your printer.
The usual offending "suspects" include:
Neighbors that have the wireless password to your network.
Neighbors or strangers printing to your printer and there is no password required to access the network.
A mobile device that is sending a job directly to the printer without interfacing with the computer. This could be one of "your" devices or any local mobile device that has access to your wireless network.
An ePrint job - likely from someone who has figured out your printer's email address (and is not blocked from sending print jobs).
Print-Spam, possibly from a Printing virus / malware as described in the recent news on the subject of people having printers "hacked". This access, too, is perhaps a result of lax security on your network.
If you feel the print job is coming from one of you own devices, Restart everything, including any computers, phones, printers, or mobile devices, and your router.
Log out, switch off every device on the network.
Switch on the router, wait for it to completely boot > Switch on the computer and log in.
Switch on the printer - add a bit of paper to the tray, not more than (about) five sheets.
Check.
Boot / Start devices (phones, mobile tablets) one at a time - check to see if the problem resurfaces after a particular device is booted.
If your printer has its own email address, log into your HP Connected account, check your printer Settings > Verify that only "allowed" senders have access (as opposed to setting = "Anyone").
Binu - Social Media Tech Support
My hp Deskjet 4535 all of a sudden decided it isn't printing certain colors. I've changed the cartridge, cleaned it, cleaned the cartridge(both levels), reset the printer, factory reset the printer and it's still only printing black, magenta and red. Saw people mentioning checking the print settings but I'm on a mac and all the instructions are for pc. Honestly don't know what to do anymore.
Hi Robert, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a print quality issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3V8Ol1J
Binu - Social Media Tech Support
I just bought an HP inktank 589, the paper keeps jamming, seems like a hardware issue , what do i do?
Hi Odin, Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Akhil_HP Social Media Tech Support
I just got a brand new HP 6055. It keeps saying Tray is open, but it’s not. How do I fix this?
+Marina Hendou Please refer to the instructions under this document to fix this issue: hp.care/2vv5GGo
HP smart tank 530 how to solve door open problem
Hi there, thanks for contacting!
I understand that you are receiving door open error on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue:
hp.care/2pCrZvt
Binu - Social Media Tech Support
Is there any way to get my HP Envy 6055e WPS pin? I bought this printer used and the booklet did not come with it. I had it setup to my Wifi at one point until I recently had to get a new modem, now I can't connect the printer to the new Wifi. Can you help, @HPSupport ?
Hi April, thanks for contacting HP Global Social Media Support!
I understand that you need help in finding the WPS PIN of your HP ENVY 6055e All-in-One Printer.
I will do my best to assist you.
A wireless network password or PIN is often required to connect a printer or other type of wireless device to your Wi-Fi network.
Please refer this document to know about finding the WPS PIN of your printer: bit.ly/3DPipGZ
Binu-HP Social Media Tech Support
My printer is the HP 2515 the power light is on but the printer itself is not turning on already tried it. But the issue still persisted
Hi Nino, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not turning on.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3qc8khL
Binu - Social Media Tech Support
I am having trouble setting up my 4120e. Followed instructions on HP Smart and connected to WiFi OK but printer says it's connected to the network but no Internet connection. I can still print through WiFi Connect but not through the home Internet WiFi network. Tried multiple devices, same problem. Its a 5GHz Network connection not sure if this is the problem? Please help.
Hi Michael, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu_HP Social Media Tech Support
hi. Should i be worried if my printer makes sudden temporary buzzing noise during almost printing has already done?
Hi Erica, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a noise issue on your printer.
I will do my best to assist you.
May I know the printer you are using?
Please let us know.
Binu_HP Social Media Tech Support
@@HPSupport hp wireless 415
Thanks for the reply.
Please try hard resetting the printer as mentioned below to fix the issue:
With the printer turned on, pull out the power cable from the back of the printer.
Unplug the power cable from the wall outlet.
Wait 15 seconds.
Plug the power cable into the back of the printer.
Plug the printer back into the wall outlet.
Turn the printer back on.
Binu_HP Social Media Tech Support
Hi, i moved my house few days ago. I'm not able to connect the wifi on my print.. bc it is new wifi. do you know how to solve it?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as there is no connection after router change.
I will do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: hp.care/6053YWyBS
Please let us know how it goes.
Regards,
HP Support
I have an HP8740 I just switched to Verizon from Comcast . I will not wireless print from my I Mac Pro but will print from an old computer i don’t do wirelsss
+Robert Sawa I understand that you are experiencing an issue with your printer as there is no connection after router change.
I'll do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/33rmqRM
Please let us know how it goes.
My HP desjet 2130 is not recognized black new cartridge.....
NO HE PODIDO CONECTAR INHALABRICAMENTE MI MAC BOOKPRO CON MI PRINTER HP3054
What is the process to full hard reset for HP 8600? I'm now stuck in the endless loop of printer error or animation loop. I've only ever used HP cartridges so it's very frustrating that the printer fails when the ink is empty.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
I'd request you to perform a reset on the printer. Kindly do the following:
1) Turn on the printer, if it is not already on.
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall.
4) Press the power button for 30 seconds.
5) Wait for 60 seconds.
6) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Turn on the printer, if it does not automatically turn on.
Note: To make sure the power source functions correctly, make sure the printer is plugged into an electrical outlet and not a power strip or surge suppressor.
Let me know!
Regards,
HP Support
@@HPSupport Thank you for responding. I tried the above steps about fifty times. I think waiting until one the HP cartridges ran out of ink before replacing it caused some sort of glitch. I also actually went way beyond the simple "fix" and did a semi-full reset. Unfortunately, I didn't remove the printer cartridge error codes prior to the reset. Judging from the number of RUclips videos and HP support inquiries, I was not alone in my search for answers. I finally gave up and utilized Epson's recycle program and traded-in my HP printer for an Epson EcoTank. I felt like the HP was a great printer, until it wasn't. The lack of transparency and solution for a known issue coupled with sky-high ink cartridge prices was off-putting enough to warrant switching printer brands after twenty years. So I suppose, I did find a solution...Epson :) And I got a $75 rebate/discount for a bricked HP printer that would have ended up in a landfill. Kudos to Epson!
Thank you for getting back to us. I'm sorry to hear that, and we apologize for the inconvenience.
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Regards,
HP Support
My HP LaserJet 1020 takes printing command immediately after it is plug in
Hi Gaurav, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it starts printing as soon as it is plugged in.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3lMz1tu
Binu-HP Social Media Tech Support
My HP Deskjet 3050 j610 used to connect to my old router wirelessly just fine, but my old router died. I got a new Nighthawk router and for some reason, it sees the printer in the network, but my password always is wrong? HOW? I've changed to pasword a hundred times, and it works perfectly for everything but the printer, why??
I have the printer set up by USB, but really want it to be on the network.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in connecting your printer after router change.
I will do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc
Please let us know how it goes.
Binu_HP Social Media Tech Support
@@HPSupport As I've stated I've done EVERYTHINg. I know how to connect a printer. The problem seems to be the wireless communication, which gives me inconsistent errors, even though i change nothing but the wireless password (because the genius at HP decided a printer should have a secured passphrase that changes every time I try to find it.) One moment it says the printer is connected but can't work until it find a valid IP address, the next moment it says MAC address filtering is tuened on in the router, the next it says the password is wrong. thiis is ridiculous.
AGAIN let me point out i had already installed it on my previous computer (yES the computer) using the router as the networking interface, so my other computers can see it on the network. it work flawlessly. the drivers install fine, it sees my router network, but cannot make the finishing connection from the router to the printer by giving me continuously different error messages, when NOTHING has changed in the way I install it as per HP install instructions
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
My HP Deskjet 3055a doesn’t want to connect wirelessly any more. How to fix please?
+WASH N WAX Valeting & Detailing Please refer this document to setup your printer: bit.ly/2XZ9hxD
pull out the powercord. genius solution. its funny i always need to search for thirdparty solutions to fix my stuff
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Binu_HP Social Media Tech Support
Can I do it in hp 530 printer??
+Subhadip You can try the steps mentioned under the video on your printer.
Hello, I have a Color LaserJet Pro MFP M479fdw. When I power on the printer, the touch screen will not come on.
I have tried unplugging, waiting 60 seconds, plugging back in, holding down the power button etc. The printer shows as offline even though all cables are plugged in and I can hear the printer is on, the touch screen does not follow.
Hi Armune, thanks for contacting!
I understand that you are experiencing an issue with the touchscreen of your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/2t1EDSY
Binu - Social Media Tech Support
Hello. I have a OFFICE JET 7612. No longer prints and receiving print head error messages. What are the steps for a FACTORY RESET? Thanks in advance.
Hi there, thanks for contacting!
I understand that you are receiving printhead error.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3rCvj6n
Binu - Social Media Tech Support
We need to know how to factory reset HP machines!!
I could do it easily some years ago, but the method has changed recently for the officejet 8730 and now it's throwing random errors and rejecting cartridges that have proven themselves to work in this excact machine.
the only explanation is a software update from HP being responsible.
Tell me how to HARD RESET so i can use MY MACHINE the way i want to.
I am not licensing the machine for a restricted purpose, I OWN IT, and I should be allowed to service it myself!
Thanks for the reply.
Note: This will literally restore all of the printer's settings, and you will need to do the "Out of the box" setup after the reset.
Press Power button to turn the Printer On.
Press BL, BL, BL, BL Buttons, in sequence. (BL stands for Bottom Left. Normally the button on the bottom left is the back arrow. And you need to do this while the front panel of the printer is on the Home screen)
Touch Support Menu.
Select Reset Menu and Touch OK.
Select Semi-Full Reset and Touch OK.
Wait for unit to Power Down/Turn Off.
Press Power button to turn the Printer On.
Binu - Social Media Tech Support
best solution trow printer out of window and buy a new one
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Binu_HP Social Media Tech Support
Ever since I've subscribed to Instant Ink my printer is all of a sudden printing pages randomly when there is nothing in the Queue within the Settings > Printer. Genuinely can see me moving on from HP as this is probably one of the worst printers ive owned. HP Officejet 3835
Hi Paul, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your HP OfficeJet 3835 All-in-One Printer after subscribing to Instant ink.
I will do my best to assist you.
Fix problems with Instant Ink cartridges and enrolled printers, like errors or bad print quality as mentioned here: bit.ly/3JReOhX
Binu_HP Social Media Tech Support
Please show how to check hp laser jet 1xxx series etc laser problem, as it seems designed to fail WAY to early - only 4000 pages done with Expected life lke 50 000. Checking bldc motor as it wont spin, capacitor seems ok (the one on pcb with lsaser motor), 24 v present , cant check PWM as simple mulitmeter with only F V DC etc features, maybe some ac/dc capacitors failed?
Hi Jarosław, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing multiple issues on your printer.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
@@HPSupport but it has only 4000 pages and probably some capacitor died - worse - it may be SMD so super small and needs hot air and lenses.. to change as too smalll.. where is ECO-responsibility of the corporations? :)
Thanks for the reply.
Please contact our phone support team as mentioned above to fix the issue.
Binu_HP Social Media Tech Support
@@HPSupport device was used like 3900 pages for the warranty period and then 200 pages for 5 y after warranty, Sales people in Support were unable to help - what I need is HINT where to dsearch for most probable failed capacitor - so I wont waste time rebuilding it from scratch - ? By phone I will never get this info. There must be typical path of failure knonw to Engineers of HP laserjet 1102 model. what is the happy path for this kind of motor bldc not spinning.
HP Officejet 6956 has shutdown and paper-feed errors after a blackout. This reset hint failed.
Hi Brian, thanks for contacting!
I understand that you are experiencing a paper feed issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3jw5CjK
Binu - Social Media Tech Support
hp envy photo 6230, the last one of the shop, first set on, It stuck in loading screen with no interaction touching screen or with poer buttom. No change nothing plug and unplug. It is an forcing reset buttom or something??
i bought a Pro MFP M281 cdw HP Laserjet printer couple of years ago. Everything has been working perfectly fine until last week when I start getting "49 Service Error". I tried various things like shutting off and turning it on, trying to download firmware from my PC HP account to the printer. (My PC recognizes the printer though the printer is in error mode). And also trying to reset to factory mode by pressing the right bottom corner of the small screen in the printer when you turn it on. Nothing has worked yet. What do i do? Is there anyone who could help pl? Thanks in advance.
Hi Narayanan, thanks for contacting HP Global Social Media Support!
I understand that you are receiving error 49 on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3V8CHEu
Binu - Social Media Tech Support
Didn’t work for me I have officejet 4650
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
Let me know!
Regards,
HP Support
do not work
How can I factory reset the HP125A printer?
Using the printer interface buttons
This does not work. My printer is now a boat anchor because it won't boot up and I cannot reset it via some hardware switch. Curious if the last update that was installed on my printer caused this issue. Is there a way to boot up with a USB drive in the slot to cause a factory reset?
Hi Eric, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not starting.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know.
Binu-HP Social Media Tech Support
@@HPSupport Nevermind...I bought another printer.
My HP Envy 4520 has a blank (blueish) screen. The power button also doesn't seem to do anything and it can only be turned off and on from the socket. Whilst it is on, it says it is offline. Is there a fix for this at all please?
+Funkyfyed Let's try a power reset on the printer
Reset the product
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Also, try updating the printer's firmware: bit.ly/3dZIDeC
Hi, I have an HP 2645 printer which has got set to Chinese - How do I reset it to English. The guidance on 2 help chats don't seem to work
Hi Barry, thanks for contacting HP Global Social Media Support!
I understand that you need help in setting to English language.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3nKJitz
Binu_HP Social Media Tech Support
How to reset Hp Deskjet 5810 if it already reach it maximum number of pages to be printed?
+Binibining Estrella Please try below steps:
From the screen on your printer, navigate to Setup.
Tap Tools.
Tap Restore Defaults.
Tap Yes.
The printer will restart.
Once restarted, your printer will have been reset to factory default settings.
@@HPSupportthere is no option for. set up
Hi Sir, Hp Deskjet 2300 cannot On ,please can you help me?
Hi there, thanks for contacting!
I understand that you are experiencing an issue with your printer as it is not turning on.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3Hg7OXk
Binu - Social Media Tech Support
@HP Support I need help on my printer, It keeps printing weird codes if I want to print something. can you please solve a problem like this and tag me in a video.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is printing weird codes.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056lfzqg
Regards,
HP Support
BS does not work for hp h470 printer
while i am printing the document,print out coming with"PCLR-Incomplete Session by time out".How can i solve this.
Yeah, that didn't work on my HP 3510. I unplugged it yesterday at 3pm and was too busy until now, 9pm and I finally plugged it back in and it's still giving me Error Code 0X00759C98. If I power it off it just reloads to the same message. I think I need a new printer
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
I'd request you to perform a reset on the printer. Kindly do the following:
1) Turn on the printer, if it is not already on.
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall.
4) Press the power button for 30 seconds.
5) Wait for 60 seconds.
6) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Turn on the printer, if it does not automatically turn on.
Note: To make sure the power source functions correctly, make sure the printer is plugged into an electrical outlet and not a power strip or surge suppressor.
Let me know!
Regards,
HP Support