Dimensions of Quality - 13 Reviewed With Examples

#qualitymanagement #service #productquality
The dimensions of quality, also known as quality characteristics, represent the different aspects or attributes of a product, service, or process that are used to assess its overall quality. These dimensions help organizations and customers understand and evaluate the performance, reliability, and value of what they are receiving.
Service quality can be evaluated and measured through various dimensions, commonly known as the dimensions of service quality. These dimensions provide a framework for understanding and assessing the quality of services. Service qualities include:
1. Reliability
2. Assurance
3. Responsiveness
4. Empathy
5. Tangibles
Product quality can also be evaluated and measured through various dimensions, which provide insights into the overall quality and performance of a product. While different industries and products may have specific criteria for evaluating quality, some common dimensions of product quality include:
1. Performance
2. Features
3. Reliability
4. Durability
5. Aesthetics
6. Conformance
7. Serviceability
8. Perceived quality
00:00 Intro
00:15 - What are dimensions of quality
00:27 - Dimensions of Service Quality
00:49 - Reliability
01:22 - Responsiveness
01:50 - Assurance
02:50 - Empathy
03:42 - Tangibles
04:25 - Dimensions of Product Quality
04:32 - Performance
04:53 - Features
05:20 - Reliability
06:28 - Conformance
07:24 - Durability
08:12 - Serviceability
08:47 - Aesthetics
09:28 - Perceived Quality
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@@drdhaywood Have you applied to work for WGU out of curiosity?

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Thank you so much, Dr. Haywood. Your videos are the best. You're honestly a lifesaver and a fantastic teacher. WGU Business reporting in o7.

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