An 4-year old video but so up-to-date in terms of the right and simple way to solve the issue. It saved and gave my HP C309g a little bit more of life. Thanks so much for taking the time to make and share this repair video. Kudos.
I had this very same problem with my HP Officejet 6500. I was ready to dump it and get a replacement printer. As a last-ditch effort, I stumbled upon your video after following a link to a useless HP repair video. Your method was the perfect solution for me. Thank you very much.
I fretted over this problem all night I looked at prices to buy a new Printer, made no heads or tails of HP support website, I knew that mine was a wheel failure but didn’t know how to see it, I’m a disabled Vet with only one good eye and live by myself, I had looked at others videos on this but none of them were any good and didn’t show very good skills, I had even went down the road of thinking I could get to the problem by removing the part and fixing it. That was until I came upon your video and yours was not even the same printer as mine but had the same paper pickup but you my good man saved the day showing how you used a mirror that was a stroke of genius, for now I have the wheel back on the splines but still have to get some glue on that wheel and splines. Huge thank you!!! May God bless you.
AWESOME THANKS you just saved my day, and Printer. Mine are an HP Officejet 6500A, but exactly the same issues :-) I love the video, no unnecessary talk, only facts, and strait on to the fix. Thanks again ....
5 years after this post and you've saved another printer from the trash heap. My family wanted to add a printer to the second floor of our house for convenience, and I remembered I had an old, wireless printer (HP C309A) stored unused in a closet for the last 6 years. Pulled it out, and although it fired up and joined my wireless network just fine, it had this exact, same gear issue and wouldn't feed the paper. The upside-down-use-mirror-to-glue-gear trick worked like a champ, and with a new set of non-OEM, compatible ink cartridges we're off and running again for a mere $15! Thanx!
Oh my god THANK YOU!!! this was exactly what was wrong with my printer. I actually just slid etc gear back in place and there is a little metal collar on the drive shaft that holds in in place so I didn't have to epoxy it this time..but I'll know the next step if it happens again in the future! I agree HP would have probably told me the repair is 200 $ vs a new printer being 99$ and I HATE the waste being generated by these practices. You are doing a great service to your fellow humans and the planet so THANK YOU for looking into this.
Dude I brought my printer back in 2010 and i still have it. it gave out on me and I could never figure it out. I spent countless hours searching the web and could not find anything but a reset and cleaning the wheels. It had been in the box for the past 3 years and I have not used it nor have I gotten a new one. Today I decided to take it out and give it another go at trying to fix it and came across your video and by fucking george you gave me revelation. it worked. Thank you so much for this! I wish I could give you a million likes.
Thank you thank you thank you! I spent the better part of an hour cleaning rollers, unplugging, plugging back in to no avail. Your video did the trick!
Thanks for posting this fix. My Officejet 6500 e709n wouldn't print and keep getting "out of paper" message the other day. So I had to manually feed it to get the paper in as I needed to print something urgent. After that I looked to see what could cause it to not feed. I noticed the roller wasn't rolling. So I came to RUclips to find a solution. And I found your/this post. I did everything you did. I used a mirror to look at the rolling gears as you did. I noticed that the plastic gear was stripped on the long metal rod so when the rod turned the gear on that rod didn't. I had some JB Weld epoxy. It was the grey 16 hour time cured one. Used the mirror and toothpicks to to apply the epoxy. And since it was grey, it was easy to see where I applied it to the gear and the rod. I took my time. I waited 24 hour to let it fully cured. And now just tried it and I works perfectly. You saved me several hundred $$. Thanks again.
Thank you. you made it so simple. i was going to junk my printer after watching 2 video from HP engineer. it was waste of time. Then watched your viedo and followed you advice and printer started picking the paper again. Thank you so much. i am surprised HP has not hired you yet.
Your video is the only place I've been able to find with such good detail on which gear is the problem and how to fix it. Like some others, I was able to simply slide it back in place, but your video definitely helped me identify the problem and solution. Thanks!
Thank you for this video! I cleaned every gear possible before I realized the rollers weren't spinning. Your video showed me exactly what the problem was and now my Officejet 6700 is printing again. Brilliant!
You are an absolute legend! Fixed my original C309a that developed this problem, now my second one has done the same and couldn't quite remember how I fixed it and found your video again. Saved me having to buy another printer and new cartridges
Wow, thanks so much! This video helped me look at my gear. Mine wasn't broken, it I could tell that it was not lined up with the next gear. All I had to do was move it over and align them. Printer now works. I've had the printer for 10 years, so I'm happy that I can use it a bit longer.
I just fixed my HP Office Jet 6700 because it had the exact same problem shown here. Thank you for your video. I have so many ink cartridges for this printer that don't fit any newer model printers that i like. Thank you!!!!
Great video! I had the same problem with my Photosmart 7520 and I was a little hesitant my problem would be fixed. I was afraid to test it after the repair so I waited overnight for glue to cure. I purchased Locite for Plastic and Metal bond the day before to do the repair. Well I'm so happy it worked! Thank You Very Much! Very clever to use the mirror. I almost purchased a new printer only until I saw your video. Again thank you!
I have to express my thanks to you. I cleaned the rollers with no effect and searching for a solution stumbled on your video here. Very well filmed and explained. Your solution worked perfectly and saved me the purchase of a new printer as well as yet something else electronic being discarded. I am very, very grateful. Much appreciated!!!!
Thanks....I did all the things others recommended, but your diagnosis and solution are spot on. I will give it a try by gluing the gear to the splined axle. That should do the trick. If so, we avoided an unnecessary outlay of cash for a new printer, and kept our from entering the landfill. Appreciate it very much.
Thanks for sharing that! I just had this problem, could not figure out why cleaning the rollers did no good and figured it must have a gear problem, searched and found this video and it was the exact problem, for an OfficeJet 6700, so I was able to fix this very nice printer!
Thanks to this video, I was able to fix my printer precisely for the same reason as shown in the video. I was close to throwing the printer in the skip. Thank you!
Fixed! I didn't have to glue it in or anything. Just forced it to the left side and it stayed. Worst case, if it moves I'll just re-push it into place in the future. Those HP help videos are crap.. Thanks man!
I'm so glad it helped! Yeah, and 75% of the HP vids end with "If this has not solved your problem, send the printer in to pay more for a repair than you did for the printer!"
Thank you so so much!. I have an HP 6700 Premium. Spent ages trawling internet to try to fix my paper issue - cleaned all rollers, done all the resets, went through all of HP's recommendations - everything ended up telling me I'd need to either send into an expensive repair or just get a new printer. I did exactly as you described and immediately discovered the gear issue and with some fiddling managed to get the gear on again and it's working! Thank you! I've not glued it yet though. May I ask how did you apply the epoxy without the glue actually going into the other gears? Everything is upside down (accessing using the mirror) and I could barely get my finger in to move the gear back in (needed some force, and my printer is smaller space than on yours) let alone manipulate epoxy to stop it going where I don't want it to? Did you put epoxy either side of the gear to hold it in place, or on the the part of the shaft where you eventually push the gear onto? Do you think superglue would work, as that's all I have and it says it'll join plastics and metal. Many thanks.
Hey just want to say thanks for the great video. Took me 5 mins to get my HP Officejet 6700 up and running again. In my case, the same gear had simply slipped out of position and it was a matter of sliding it back into place, so no epoxy needed. Much better than spending $200 on a new printer!
This must be a common issue with HP printers. I have never been a fan of them and never bought one but someone gave me a broken that cost about $600.00. There's no way in hell that I would pay that kinda money for some plastic crap but I'll take it for free. After looking at it for awhile, I came to the same conclusion as to the issue just as you did, but I wasn't about to disassemble the thing after seeing how much work it was. But then I found your video. I think that I will give it a try. Good find.
HELL YES!!!! Thanks so much for this video. So many videos about cleaning rollers and only this one about fixing the real problem. Waiting for my epoxy to set up and start printing. Thanks you!!!
Thank you. Spot on. And the mirror really helped. I thought it was just HP's way of disabling my printer for using a non-HP ink. I just push the gear to engage. If it happens again, I'll will know what to do.
Brilliant! Fantastic idea, it worked also for me with epoxy glue. We should spread more this idea because thousands (hundreds of...) users must have the same problem caused by programmed obsolescence! When I think of the nonsense HP is spreading about this problem..... Added: I made a hole under the printer, just below the mechanism in order to make the epoxy repair more comfortable. I made the hole using a heated sharpened iron (wide screwdriver, or whatever you have). When you apply epoxy, be carefull not to glue nearby gears together! If it happens (to me for example :-) just use a cutter to cut and suppress the extra glued parts. NOW EVERYTHING WORKS LIKE A CHARM ! Thank's Tiger!
This is an AWESOME video. I believe I just repaired an HP Officejet 6700 I got for free at my local recycling center!!! It's a $400+ machine. Had exactly the same problem. I just used JB Weld, going to let it dry till I get home from work tomorrow. I'll let you know. To work on it directly, instead of with a mirror, I flipped the printer over and drilled three 3/8" diameter holes. One is right over the gear in question. I'll post a pic if I can with measurements for others. THANKS AGAIN!!! John G. Hollis, NH
Hi John, could you post some pictures of the holes with measurements ? I thought I did the repair but it broke again... obviously, I havn't put enough epoxy because it's really hard to work on a so small space... Thank's. Daniel.
Thank you! I used the five minute epoxy as suggested and repaired my HP Photosmart 7510 in about 15 minutes. It was tricky working backwards from a mirror. The gear was very loose because it was also split but the glue filled the split as well and has been working for several weeks now. I waited overnight to allow the glue to fully cure. Great work!
Thanks a ton. I have HP 6500 a Plus. Tried the company recommended fixes, didn't work. then I stumbled upon this video and boom. Spot on.. The only difference is the the steel rod has a notch., and the gear has a slit. So what I did was slowly kept turning the gear until I could feel the slit inside the gear and the notch on the steel rod are aligned and the gear slides smoothly inside. didn't glue anything.. May be it needs gluing. but for now the printer is working flawless. When I did the first test of printing the status, the gears didn't move but the 2nd try of reprinting fixed / aligned all the gears and the paper started moving in.. Thanks a lot for all your help..you saved my day..
Thank you!!! It really helped. Not sure if I permanently fixed my printer as the glue I used is clear & it was extremely hard to see if any actually got on the metal rod. Hope it did. Excellent video. Thank you. I posted a link to it on the HP Support video on RUclips so that people can see how to really fix the issue with the rollers after they have cleaned theirs & nothing changes.
Thank you for doing this video and demonstrating what the problem is with the gears. Like some of your other readers, I was able to slide back the operating gear to its original position without the need for epoxy (on this occasion) and my HP Officejet 6500 seems to be working fine now. Much appreciated and thank you again.
Thank you!! I was able to reach into my HP Photosmart B210 and slide the gear back into place. We'll see if it stays there. After flipping through too many videos talking about cleaning everything with Q-tips, this is all I actually needed to do. Thanks again!
Hi Trevor. I've done the same as you and slide the gear back into place but haven't glued it (it seems quite tricky to glue looking through mirror with everything upside in a small space). 2 years after your original comment, may I ask if your gear is still in place or did you glue it afterwards?
@@Taintless101 I didn't glue it and it did end up popping back out. I had other issues with that printer as well. I ended up buying a different printer, but sliding that gear back in place was a good temporary fix.
I want to thank you very much I cleaned the rollers nothing worked I saw your video used the mirror slid a gear over and it clicked in wow it worked Thanks so much you saved me a trip to repair.
I have an HP Photosmart 7520 and your fix worked for my printer. These printers should be recalled and repaired. Obvious design flaw. Thank you for the video and saving me money. It put an end to my wife's complaints who almost bought a new printer. After my printer "really dies," no more HP printers for me.
I too have a gear problem with my 7520; I heard a strange noise and then all the clicking noises. I'm not sure what the gear part of the machine should look like (I think something may have broken off?) and I wondered if you could help me out please? I am assuming the offending part is located to the left (as you look at the printer) or am I totally wrong and it's located on the right along with the inks? Do you have any instructions as to how I can repair it or what it should look like, or maybe a youtube tut on how to repair the damn thing would be a good idea?
Thank you so much - I didn't need the glue - I just slid the gear back on and it worked. I was just about to go and buy a new printer! I hate this throw away society!
Awesome, I am so glad I was able to help! Thanks for letting me know it worked out! I'm with you, I hate the amount of trash and waste that can be avoided with repairable parts.
@@piedmonttiger265 two years later and your magic is still working! I had the exact same case. I slid the gear back on and all working. I was about to look for a new printer as this one is 5 years old and I didn't expect a repair. Brilliant, thanks for posting.
This was just what I need, I managed to just push the little cog back into place and the printer now picks up the paper and is working great!!! Thank you!!!
Brilliant!! Wish I had found this 4 hours ago before going through the HP cleaning steps (although it doesn't hurt to do that anyway I guess). Just slid the gear over to the right to latch back into place and it worked. Thanks PT!!
Thank you for this. My printer's gear just slipped off and all it need was just to slide it back in. There is no need to glue. But this was very helpful to me by using a mirror to see the problem clearly. Saves me money from going to a repair service.
My HP 6700 Officejet has the same mechanism. All I did was slide the gear back into place with my finger using the mirror. It is staying in place and printing now. A suggestion - instead of gluing the gear to the splined part of the shaft, simply slide the gear back into its proper place, then put a small spot of glue on the shaft on both sides of the gear. It doesn't have to be all the way around, just in one spot and it will prevent the gear from sliding sideways without actually trying to glue the plastic and metal together. I'm going to try Goop or some similar glue which will adhere well to the metal shaft - just wait a while for it to set up.
This was right on track for our issue for the HP 7520. one day it was working fine and the next day we have "out of paper" messages. We used a bent piece of wire to get the epoxy up there. Just a dab to keep the gear in place is all it took and overnight to dry. I figured, it wouldn't hurt to try this repair and the worst would mean I have to purchase a new printer of which HP recommended. Thank You!
Found another version of this but in text form. Couldn't figure it out. Video really helped locate the right part. $800 printer not going into the trash. JB weld on the metal spline is the best solution, as suggested, IMHO. Judging by the number of positive comments on this fix, HP must have a real issue with this one component.
After two attempts, success- Thank you! I bought this printer for $5 from a thrift store in what looked like near perfect/never used condition. Ran into this error off the bat. I stuck a mirror under there and saw that the gear had slipped out of place. I made a first attempt and focused on getting the gear aligned over the threads… it looked to me at first like it had worked, as the gear stayed in place, but indeed, the rod was spinning inside the gear but not turning it. I put it away for a week or two and then went back and realized what the video was saying about getting the gear to turn. So I pushed the gear off and swabbed off the epoxy, first with alcohol on some Q tips and then getting the last of it off with a magic eraser. Cleaned it and let it dry and tried again with a lot more epoxy. I was nervous the gears would stick together but I fiddled with them a few times before going to bed and said a prayer. Lo and behold in the morning, the paper pick up mechanism works perfectly and I’m in business! Thanks again
Thank you so MUCH! my 6500 was exhibiting this same issue and sure enough gear worked loose from metal. Now off to get some epoxy. Great observation and fix.
Thank you! This was the issue with my HP Photosmart Premium (Photosmart C309a) too! After trying cleaning the rollers multiple times, followed this video and checked that gear train with a mirror. My drive gear was in place, and I could see the splined/toothed section of the shaft was spinning, but the gear wasn't turning. Seems whatever internal structure in the inner hole of the gear that was supposed to mate with the spline 'teeth' of the drive rod had gotten stripped over the years? A bit of Gorilla Glue (expanding glue) did the trick for me: slid gear to the side, put dot of glue on the splined area, slide gear back, wait a day, then tried printing, and it worked just fine! Seems this may be a fault with this specific model line? Might be worth putting the name of the printer in the name or description of this video, to make it easier for others to find in the future!
Excellent video..I was also going to ditch my printer but this video gave me the answer ..just had to slide the gear wheel back and it worked…Thank you
Perfect! Thanks for the video. Such a simple fix, and HP thinks cleaning the rollers will help! I got a little epoxy on the gears, too, but it doesn't affect their rotation. My mom was thinking of buying a new printer and you saved her a bunch of money!
Thank you for this video - excellent detail and information. I can confirm this also works to fix the same issue with the HP Photosmart 7510 and I'm sure many other HP printers.
Thank you so much - I didn't need the glue - I just slid the gear back on and it worked. This printer is over 8 years old but I just bought new ink and didn't want to throw it all away.
Thanks very much for this video - I had exactly the same issue and your hints about where to check and to use the mirror, and the type of glue have helped me fix mine too. Many thanks.
I have this exact printer. It stopped working a few years back so I just packed it away. I'm guessing during the storage the gear must have split in half and fallen off. Is there a way to repair this printer by purchasing the gear?
I have an HP LaserJet PRO MFP M225. Yes, I cleaned the rollers and the separation pad as suggested in the manual. It still doesn't pick up the paper. Your video prompted me to inspect the roller above the separation pad. When I press scan, I notice that the roller above doesn't touch or drop down onto the paper. The roller doesn't spin either. What do you suggest as the next step? I don't want to damage it as it is a workplace scanner.
Thank you so much!!! I cleaned our rollers several times per HP and the roller would still not move to pick up the paper. Took a mirror and found out my gear was slid way too far to the right. It is now fixed. PS super glue also worked great.
I dont mean to be off topic but does anyone know of a trick to get back into an instagram account..? I stupidly forgot my password. I would love any assistance you can give me.
@Jeffrey Gatlin Thanks so much for your reply. I got to the site thru google and im trying it out atm. Seems to take quite some time so I will get back to you later when my account password hopefully is recovered.
Thank you as well! Your solution to this problem correctly identified and solved my problem with the exact same printer. You saved me a lot of time and money. Thanks!
Thank you so much! You saved us hundreds of dollars :) and a printer to the landfill! Also - in case this helps anyone else - it worked great for my older son to apply the glue with one of those tiny "interdental" toothbrushes that my younger son has for his braces.
Wow, thank you sooo fucking much man, you saved part of my family's Christmas... instead of wasting 200-300$ on a new printer we can get some shit we actually want.
Thank you!! This was most helpfull. I chose to drill a wide enough hole in the paper basket right across the location of the gear. For this purpose, first I drilled a pilot hole then I used a hole saw 2 1/8 inch. This provide me with direct access to the gear and axel where I applied the epoxy.
Exactly the issue with my printer. You could hear the gears grinding. Slid the gear off the splines, put on some super glue with a q-tip while spinning the shaft, and slid the gear back over. A bit tricky since you have to slide it over and roughly center it before the glue sets in seconds. If you get it right, though, you're printing within a minute of finishing.
Question: Looks like this is the problem, thank you ! However, regular airplane model glue did not work. I think the inside of the plastic gear is stripped, so I need a stronger bond. What type of epoxy did you use ? There seem to be 50+ choices on Amazon or Home Depot. I saw this one recommended for plastic to metal: Loctite Epoxy Plastic Bonder 0.85-Fluid Ounce Syringe (1363118 )
I have a few printers (C6150, C7280, C8180) that use the 02 cartridges that do the same thing, I think they are gear problems. I was hoping your printer used the same drive mechanism. Unfortunately there is no way to remove the output paper tray (at least I never figured out how to do it) which would be a good way to check.
Dude - Great solution to a classic problem that most of us would face. I had the same exact issue and was almost planning to throw the printer away. Came across your video luckily and fixed just as you did. Used a little bit of glue though so that it doesnt come out in the future. Thank you very much for posting this video...
I knew what was happening by feel - not smart enough to use a mirror. Tried to take it apart and gave up. The most vulnerable part is in the most inaccessible place. HP could rethink this. Do they want to? Any way thanks for the very clever solution and the quality video..
Thank you for the excellent video. My gear also came off the shaft spline after many years, but was still very tight (when trying to put the black gear back over the shaft spline), so I just forced it back into place with an angled needle nose pliers. It was impossible to get over the spline just using my fingers. My wife is very partial to this HP printer for printing greeting cards, since the actual print output (especially the blacks) is superior to both the epson and canon photo printers I've owned.
This video is right on the money. I tried loctite but not getting enough on it and it breaks free. Going to try the epoxy. Tempted to drill a hole directly below it to get a better angle
PiedmontTiger using a bent set of tweezers, wooden qtip end worked well getting the quick drying epoxy on the grooves. Once I slid the gear back into place. I did what you mentioned and then I put it on the shaft to the left of the gear. Been working since I used the epoxy. Thanks for your video!
Your a Genius - I didn't use the glue either - and still have to "help" the paper through the feeding process a bit, but it is at least working to some degree - THANK YOU!!!!!
Thanks for the great video. I have a HP 7520 and I like your suggestion to use the Mirror. I used Gorilla Glue and have fixed my machine. My only 'bad' experience is I turned my printer on its right side for a few minutes, and a lot of black ink leaked out and made a huge mess on my desk and printer. So don't do what I did!
I tried this with our HP6700 premium officejet printer because on day it suddenly stopped working. And voila! It came back to life. Thank you for this video👍 HP will not be so happy with you, but I am😃
Thank you so much for this video. Although I didn't need to glue the small cog onto the spindle as it had just slipped off and fitted nice and tight whenever I slipped it back on with a small screwdriver.
Thank you hp for doing such a great job with your printers. I'm on my third printer with the same problem, ended up throwing the first 2, if this trick wont solve the problem I think I'll look somewhere else...
Finally. someone that actually made it very clear on how to resolve the issue! Thanks!!
An 4-year old video but so up-to-date in terms of the right and simple way to solve the issue. It saved and gave my HP C309g a little bit more of life. Thanks so much for taking the time to make and share this repair video. Kudos.
Thanks for watching! I truly am glad it was able to help you.
I had this very same problem with my HP Officejet 6500. I was ready to dump it and get a replacement printer. As a last-ditch effort, I stumbled upon your video after following a link to a useless HP repair video. Your method was the perfect solution for me. Thank you very much.
Awesome, I'm so glad it worked for you. Thanks for watching!
Samething is happening to my officejet 6500 I'm gonna have to try that
This totally worked for my Photosmart 7520. Completed the repair last night. Thank you!
I fretted over this problem all night I looked at prices to buy a new Printer, made no heads or tails of HP support website, I knew that mine was a wheel failure but didn’t know how to see it, I’m a disabled Vet with only one good eye and live by myself, I had looked at others videos on this but none of them were any good and didn’t show very good skills, I had even went down the road of thinking I could get to the problem by removing the part and fixing it. That was until I came upon your video and yours was not even the same printer as mine but had the same paper pickup but you my good man saved the day showing how you used a mirror that was a stroke of genius, for now I have the wheel back on the splines but still have to get some glue on that wheel and splines. Huge thank you!!! May God bless you.
AWESOME THANKS you just saved my day, and Printer. Mine are an HP Officejet 6500A, but exactly the same issues :-)
I love the video, no unnecessary talk, only facts, and strait on to the fix. Thanks again ....
5 years after this post and you've saved another printer from the trash heap. My family wanted to add a printer to the second floor of our house for convenience, and I remembered I had an old, wireless printer (HP C309A) stored unused in a closet for the last 6 years. Pulled it out, and although it fired up and joined my wireless network just fine, it had this exact, same gear issue and wouldn't feed the paper. The upside-down-use-mirror-to-glue-gear trick worked like a champ, and with a new set of non-OEM, compatible ink cartridges we're off and running again for a mere $15! Thanx!
Awesome! Glad it worked and thanks for taking the time to comment.
I can't tell you in words how grateful i am. I have an hp officejet 6500 with the same issue and it worked. Thanx a lot
Oh my god THANK YOU!!! this was exactly what was wrong with my printer. I actually just slid etc gear back in place and there is a little metal collar on the drive shaft that holds in in place so I didn't have to epoxy it this time..but I'll know the next step if it happens again in the future! I agree HP would have probably told me the repair is 200 $ vs a new printer being 99$ and I HATE the waste being generated by these practices. You are doing a great service to your fellow humans and the planet so THANK YOU for looking into this.
Dude I brought my printer back in 2010 and i still have it. it gave out on me and I could never figure it out. I spent countless hours searching the web and could not find anything but a reset and cleaning the wheels. It had been in the box for the past 3 years and I have not used it nor have I gotten a new one. Today I decided to take it out and give it another go at trying to fix it and came across your video and by fucking george you gave me revelation. it worked. Thank you so much for this! I wish I could give you a million likes.
Hah! I am so glad it was helpful. Thanks for watching and taking time to comment.
7 years later this fix still works. I was told to dump my HP Officejet 6700 but following this repair guide fixed my paper pick-up issue!
Thank you for this video. I have an HP Photosmart 7525 and this video showed me what the problem was and showed me the solution! Definite design flaw.
Wow! My B210 had the same problem. You saved me from buying another $300 printer. Thanks!!
Thank you so much! I was ready to office space destroy this thing! You're a life saver...of printers
Thank you thank you thank you! I spent the better part of an hour cleaning rollers, unplugging, plugging back in to no avail. Your video did the trick!
Thanks for posting this fix. My Officejet 6500 e709n wouldn't print and keep getting "out of paper" message the other day. So I had to manually feed it to get the paper in as I needed to print something urgent. After that I looked to see what could cause it to not feed. I noticed the roller wasn't rolling. So I came to RUclips to find a solution. And I found your/this post. I did everything you did. I used a mirror to look at the rolling gears as you did. I noticed that the plastic gear was stripped on the long metal rod so when the rod turned the gear on that rod didn't. I had some JB Weld epoxy. It was the grey 16 hour time cured one. Used the mirror and toothpicks to to apply the epoxy. And since it was grey, it was easy to see where I applied it to the gear and the rod. I took my time. I waited 24 hour to let it fully cured. And now just tried it and I works perfectly. You saved me several hundred $$. Thanks again.
Thank you. you made it so simple. i was going to junk my printer after watching 2 video from HP engineer. it was waste of time. Then watched your viedo and followed you advice and printer started picking the paper again. Thank you so much. i am surprised HP has not hired you yet.
Your video is the only place I've been able to find with such good detail on which gear is the problem and how to fix it. Like some others, I was able to simply slide it back in place, but your video definitely helped me identify the problem and solution. Thanks!
Thank you for this video! I cleaned every gear possible before I realized the rollers weren't spinning. Your video showed me exactly what the problem was and now my Officejet 6700 is printing again. Brilliant!
I have a 6500a that had the same problem. I say "had" because your video was perfect and allowed me fix the problem. Thank you!!
You are an absolute legend! Fixed my original C309a that developed this problem, now my second one has done the same and couldn't quite remember how I fixed it and found your video again. Saved me having to buy another printer and new cartridges
Wow, thanks so much! This video helped me look at my gear. Mine wasn't broken, it I could tell that it was not lined up with the next gear. All I had to do was move it over and align them. Printer now works. I've had the printer for 10 years, so I'm happy that I can use it a bit longer.
This was the problem for my HP 6600 All in One! And the mirror trick was awesome! Just a few minutes and it's working great again. Thank you so much!
I just fixed my HP Office Jet 6700 because it had the exact same problem shown here. Thank you for your video. I have so many ink cartridges for this printer that don't fit any newer model printers that i like. Thank you!!!!
Great video! I had the same problem with my Photosmart 7520 and I was a little hesitant my problem would be fixed. I was afraid to test it after the repair so I waited overnight for glue to cure. I purchased Locite for Plastic and Metal bond the day before to do the repair. Well I'm so happy it worked! Thank You Very Much! Very clever to use the mirror. I almost purchased a new printer only until I saw your video. Again thank you!
I have to express my thanks to you. I cleaned the rollers with no effect and searching for a solution stumbled on your video here. Very well filmed and explained. Your solution worked perfectly and saved me the purchase of a new printer as well as yet something else electronic being discarded. I am very, very grateful. Much appreciated!!!!
Thanks....I did all the things others recommended, but your diagnosis and solution are spot on. I will give it a try by gluing the gear to the splined axle. That should do the trick. If so, we avoided an unnecessary outlay of cash for a new printer, and kept our from entering the landfill. Appreciate it very much.
Thank you for watching and for the comment! It is definitely a bit of a hack way to fix it, but is indeed cheaper than a new printer!
Thanks for sharing that! I just had this problem, could not figure out why cleaning the rollers did no good and figured it must have a gear problem, searched and found this video and it was the exact problem, for an OfficeJet 6700, so I was able to fix this very nice printer!
Thanks to this video, I was able to fix my printer precisely for the same reason as shown in the video. I was close to throwing the printer in the skip. Thank you!
Thanks, One of the few you tube video tips that really works
Fixed! I didn't have to glue it in or anything. Just forced it to the left side and it stayed. Worst case, if it moves I'll just re-push it into place in the future. Those HP help videos are crap.. Thanks man!
I'm so glad it helped! Yeah, and 75% of the HP vids end with "If this has not solved your problem, send the printer in to pay more for a repair than you did for the printer!"
Thank you so so much!. I have an HP 6700 Premium. Spent ages trawling internet to try to fix my paper issue - cleaned all rollers, done all the resets, went through all of HP's recommendations - everything ended up telling me I'd need to either send into an expensive repair or just get a new printer. I did exactly as you described and immediately discovered the gear issue and with some fiddling managed to get the gear on again and it's working! Thank you! I've not glued it yet though. May I ask how did you apply the epoxy without the glue actually going into the other gears? Everything is upside down (accessing using the mirror) and I could barely get my finger in to move the gear back in (needed some force, and my printer is smaller space than on yours) let alone manipulate epoxy to stop it going where I don't want it to? Did you put epoxy either side of the gear to hold it in place, or on the the part of the shaft where you eventually push the gear onto? Do you think superglue would work, as that's all I have and it says it'll join plastics and metal. Many thanks.
Great video that has helped many people. In my case, the gear was broken off and nowhere to be found.
Thank you. I had the same issue and your video saved my printer.
Hey just want to say thanks for the great video. Took me 5 mins to get my HP Officejet 6700 up and running again. In my case, the same gear had simply slipped out of position and it was a matter of sliding it back into place, so no epoxy needed. Much better than spending $200 on a new printer!
Cool! Glad I was able to help and save you some money! Thanks for watching!
This must be a common issue with HP printers. I have never been a fan of them and never bought one but someone gave me a broken that cost about $600.00. There's no way in hell that I would pay that kinda money for some plastic crap but I'll take it for free. After looking at it for awhile, I came to the same conclusion as to the issue just as you did, but I wasn't about to disassemble the thing after seeing how much work it was. But then I found your video. I think that I will give it a try. Good find.
HELL YES!!!! Thanks so much for this video. So many videos about cleaning rollers and only this one about fixing the real problem. Waiting for my epoxy to set up and start printing. Thanks you!!!
Yes! The roller cleaning helps if it's slipping on the paper, but not if it doesn't even engage! Thanks for the comment!
Thanks using that mirror trick help me really see the issue more clear to fix the problem. Thanks again👍
Thank you. Spot on. And the mirror really helped. I thought it was just HP's way of disabling my printer for using a non-HP ink. I just push the gear to engage. If it happens again, I'll will know what to do.
Thanks so much, glad it was helpful.
The real solution to fix the problem. Thanks you.
Thanks for watching!
Brilliant! Fantastic idea, it worked also for me with epoxy glue. We should spread more this idea because thousands (hundreds of...) users must have the same problem caused by programmed obsolescence! When I think of the nonsense HP is spreading about this problem.....
Added: I made a hole under the printer, just below the mechanism in order to make the epoxy repair more comfortable. I made the hole using a heated sharpened iron (wide screwdriver, or whatever you have). When you apply epoxy, be carefull not to glue nearby gears together! If it happens (to me for example :-) just use a cutter to cut and suppress the extra glued parts.
NOW EVERYTHING WORKS LIKE A CHARM ! Thank's Tiger!
This is an AWESOME video. I believe I just repaired an HP Officejet 6700 I got for free at my local recycling center!!! It's a $400+ machine. Had exactly the same problem. I just used JB Weld, going to let it dry till I get home from work tomorrow. I'll let you know. To work on it directly, instead of with a mirror, I flipped the printer over and drilled three 3/8" diameter holes. One is right over the gear in question. I'll post a pic if I can with measurements for others. THANKS AGAIN!!! John G. Hollis, NH
Hi John, could you post some pictures of the holes with measurements ? I thought I did the repair but it broke again... obviously, I havn't put enough epoxy because it's really hard to work on a so small space... Thank's. Daniel.
Did the JB Weld hold? I’m holding my bated breath over here till tomorrow morning.
UPDATE: JB Weld works!
Update Update: JB Weld worked for about a month of moderate to heavy use. I had to reapply.
Thank you! I used the five minute epoxy as suggested and repaired my HP Photosmart 7510 in about 15 minutes. It was tricky working backwards from a mirror. The gear was very loose because it was also split but the glue filled the split as well and has been working for several weeks now. I waited overnight to allow the glue to fully cure. Great work!
Thanks for the video! That was exactly the issue I had for my HP Officejet 6700. Saved me the cost of a new printer.
Thanks a ton. I have HP 6500 a Plus. Tried the company recommended fixes, didn't work. then I stumbled upon this video and boom. Spot on.. The only difference is the the steel rod has a notch., and the gear has a slit. So what I did was slowly kept turning the gear until I could feel the slit inside the gear and the notch on the steel rod are aligned and the gear slides smoothly inside. didn't glue anything.. May be it needs gluing. but for now the printer is working flawless. When I did the first test of printing the status, the gears didn't move but the 2nd try of reprinting fixed / aligned all the gears and the paper started moving in.. Thanks a lot for all your help..you saved my day..
So glad I was able to help! Even better that yours didn't need glue, one less step!
Thank you!!! It really helped. Not sure if I permanently fixed my printer as the glue I used is clear & it was extremely hard to see if any actually got on the metal rod. Hope it did. Excellent video. Thank you. I posted a link to it on the HP Support video on RUclips so that people can see how to really fix the issue with the rollers after they have cleaned theirs & nothing changes.
Thank you for doing this video and demonstrating what the problem is with the gears. Like some of your other readers, I was able to slide back the operating gear to its original position without the need for epoxy (on this occasion) and my HP Officejet 6500 seems to be working fine now. Much appreciated and thank you again.
Thank you!! I was able to reach into my HP Photosmart B210 and slide the gear back into place. We'll see if it stays there. After flipping through too many videos talking about cleaning everything with Q-tips, this is all I actually needed to do. Thanks again!
Awesome, glad I was able to help! I kept getting caught up on all the Q-Tip videos, which is what led me to make this repair. Thanks for watching!
Hi Trevor. I've done the same as you and slide the gear back into place but haven't glued it (it seems quite tricky to glue looking through mirror with everything upside in a small space). 2 years after your original comment, may I ask if your gear is still in place or did you glue it afterwards?
@@Taintless101 I didn't glue it and it did end up popping back out. I had other issues with that printer as well. I ended up buying a different printer, but sliding that gear back in place was a good temporary fix.
@@TrevorLanceScott Thanks Trev, yes mine also popped out a few days after. But I managed to print with it temporarily too. Does need gluing
I want to thank you very much I cleaned the rollers nothing worked I saw your video used the mirror slid a gear over and it clicked in wow it worked
Thanks so much you saved me a trip to repair.
Awesome! So glad I was able to help, thanks for watching!
I have an HP Photosmart 7520 and your fix worked for my printer. These printers should be recalled and repaired. Obvious design flaw. Thank you for the video and saving me money. It put an end to my wife's complaints who almost bought a new printer. After my printer "really dies," no more HP printers for me.
HP printers are useless these days. Made in China.
I too have a gear problem with my 7520; I heard a strange noise and then all the clicking noises. I'm not sure what the gear part of the machine should look like (I think something may have broken off?) and I wondered if you could help me out please? I am assuming the offending part is located to the left (as you look at the printer) or am I totally wrong and it's located on the right along with the inks? Do you have any instructions as to how I can repair it or what it should look like, or maybe a youtube tut on how to repair the damn thing would be a good idea?
Thank you so much - I didn't need the glue - I just slid the gear back on and it worked. I was just about to go and buy a new printer! I hate this throw away society!
Awesome, I am so glad I was able to help! Thanks for letting me know it worked out! I'm with you, I hate the amount of trash and waste that can be avoided with repairable parts.
@@piedmonttiger265 two years later and your magic is still working! I had the exact same case. I slid the gear back on and all working. I was about to look for a new printer as this one is 5 years old and I didn't expect a repair.
Brilliant, thanks for posting.
This was just what I need, I managed to just push the little cog back into place and the printer now picks up the paper and is working great!!! Thank you!!!
Brilliant!! Wish I had found this 4 hours ago before going through the HP cleaning steps (although it doesn't hurt to do that anyway I guess). Just slid the gear over to the right to latch back into place and it worked. Thanks PT!!
Glad it was able to help you. Thanks for the view and taking the time to comment.
Thank you for this. My printer's gear just slipped off and all it need was just to slide it back in. There is no need to glue. But this was very helpful to me by using a mirror to see the problem clearly. Saves me money from going to a repair service.
My HP 6700 Officejet has the same mechanism. All I did was slide the gear back into place with my finger using the mirror. It is staying in place and printing now. A suggestion - instead of gluing the gear to the splined part of the shaft, simply slide the gear back into its proper place, then put a small spot of glue on the shaft on both sides of the gear. It doesn't have to be all the way around, just in one spot and it will prevent the gear from sliding sideways without actually trying to glue the plastic and metal together. I'm going to try Goop or some similar glue which will adhere well to the metal shaft - just wait a while for it to set up.
This was right on track for our issue for the HP 7520. one day it was working fine and the next day we have "out of paper" messages. We used a bent piece of wire to get the epoxy up there. Just a dab to keep the gear in place is all it took and overnight to dry. I figured, it wouldn't hurt to try this repair and the worst would mean I have to purchase a new printer of which HP recommended. Thank You!
Found another version of this but in text form. Couldn't figure it out. Video really helped locate the right part. $800 printer not going into the trash. JB weld on the metal spline is the best solution, as suggested, IMHO. Judging by the number of positive comments on this fix, HP must have a real issue with this one component.
Great help. Thank you for your help to all americans, frustrated over printers not picking up paper. What a great American
After two attempts, success- Thank you!
I bought this printer for $5 from a thrift store in what looked like near perfect/never used condition. Ran into this error off the bat. I stuck a mirror under there and saw that the gear had slipped out of place. I made a first attempt and focused on getting the gear aligned over the threads… it looked to me at first like it had worked, as the gear stayed in place, but indeed, the rod was spinning inside the gear but not turning it. I put it away for a week or two and then went back and realized what the video was saying about getting the gear to turn. So I pushed the gear off and swabbed off the epoxy, first with alcohol on some Q tips and then getting the last of it off with a magic eraser. Cleaned it and let it dry and tried again with a lot more epoxy. I was nervous the gears would stick together but I fiddled with them a few times before going to bed and said a prayer. Lo and behold in the morning, the paper pick up mechanism works perfectly and I’m in business! Thanks again
Thank you so MUCH! my 6500 was exhibiting this same issue and sure enough gear worked loose from metal. Now off to get some epoxy. Great observation and fix.
Thanks for watching and for the comment! Hope the fix goes well for you.
Thank you! This was the issue with my HP Photosmart Premium (Photosmart C309a) too! After trying cleaning the rollers multiple times, followed this video and checked that gear train with a mirror. My drive gear was in place, and I could see the splined/toothed section of the shaft was spinning, but the gear wasn't turning. Seems whatever internal structure in the inner hole of the gear that was supposed to mate with the spline 'teeth' of the drive rod had gotten stripped over the years? A bit of Gorilla Glue (expanding glue) did the trick for me: slid gear to the side, put dot of glue on the splined area, slide gear back, wait a day, then tried printing, and it worked just fine!
Seems this may be a fault with this specific model line? Might be worth putting the name of the printer in the name or description of this video, to make it easier for others to find in the future!
Excellent video..I was also going to ditch my printer but this video gave me the answer ..just had to slide the gear wheel back and it worked…Thank you
Perfect! Thanks for the video. Such a simple fix, and HP thinks cleaning the rollers will help! I got a little epoxy on the gears, too, but it doesn't affect their rotation. My mom was thinking of buying a new printer and you saved her a bunch of money!
Awesome! Thanks for watching, I am so glad I could help!
Thank you! Exactly the same thing here with an Officejet 6700
Thank you for this video - excellent detail and information. I can confirm this also works to fix the same issue with the HP Photosmart 7510 and I'm sure many other HP printers.
Thank you so much - I didn't need the glue - I just slid the gear back on and it worked. This printer is over 8 years old but I just bought new ink and didn't want to throw it all away.
Thanks very much for this video - I had exactly the same issue and your hints about where to check and to use the mirror, and the type of glue have helped me fix mine too. Many thanks.
THANK YOU FOR THIS VIDEO!!!! Troubleshooting win!
I have this exact printer. It stopped working a few years back so I just packed it away. I'm guessing during the storage the gear must have split in half and fallen off. Is there a way to repair this printer by purchasing the gear?
I just manage to fix my hp6700!! Thanks to you and your video!!! THANK YOU!!!!
I have an HP LaserJet PRO MFP M225. Yes, I cleaned the rollers and the separation pad as suggested in the manual. It still doesn't pick up the paper. Your video prompted me to inspect the roller above the separation pad. When I press scan, I notice that the roller above doesn't touch or drop down onto the paper. The roller doesn't spin either. What do you suggest as the next step? I don't want to damage it as it is a workplace scanner.
Piedmont Tiger.....you're "The Man"!! worked perfectly....great job!!
Thank you. I watched your video and it helped me fix my 1315 HP. I did my own disassembly & repair video and will add mention link to yours.
Thank you. This fixed the problem with my HP c309a printer. You made a difference!
You're welcome! Thanks so much for the view and comment.
Omg...this works! I tried this and it worked! Thanks for the helpful video
Thank you so much!!! I cleaned our rollers several times per HP and the roller would still not move to pick up the paper. Took a mirror and found out my gear was slid way too far to the right. It is now fixed. PS super glue also worked great.
I dont mean to be off topic but does anyone know of a trick to get back into an instagram account..?
I stupidly forgot my password. I would love any assistance you can give me.
@Jadiel Emmanuel Instablaster ;)
@Jeffrey Gatlin Thanks so much for your reply. I got to the site thru google and im trying it out atm.
Seems to take quite some time so I will get back to you later when my account password hopefully is recovered.
@Jeffrey Gatlin it worked and I finally got access to my account again. I am so happy:D
Thanks so much, you really help me out!
@Jadiel Emmanuel No problem :D
Thank you as well! Your solution to this problem correctly identified and solved my problem with the exact same printer. You saved me a lot of time and money. Thanks!
So glad I was able to help! Thanks for the comment!
Thank you so much! You saved us hundreds of dollars :) and a printer to the landfill! Also - in case this helps anyone else - it worked great for my older son to apply the glue with one of those tiny "interdental" toothbrushes that my younger son has for his braces.
Wow, thank you sooo fucking much man, you saved part of my family's Christmas...
instead of wasting 200-300$ on a new printer we can get some shit we actually want.
That's awesome, I am happy it helped you out. Merry Christmas!
Thank you!! This was most helpfull. I chose to drill a wide enough hole in the paper basket right across the location of the gear. For this purpose, first I drilled a pilot hole then I used a hole saw 2 1/8 inch. This provide me with direct access to the gear and axel where I applied the epoxy.
Exactly the issue with my printer. You could hear the gears grinding. Slid the gear off the splines, put on some super glue with a q-tip while spinning the shaft, and slid the gear back over. A bit tricky since you have to slide it over and roughly center it before the glue sets in seconds. If you get it right, though, you're printing within a minute of finishing.
Question: Looks like this is the problem, thank you ! However, regular airplane model glue did not work. I think the inside of the plastic gear is stripped, so I need a stronger bond. What type of epoxy did you use ? There seem to be 50+ choices on Amazon or Home Depot. I saw this one recommended for plastic to metal: Loctite Epoxy Plastic Bonder 0.85-Fluid Ounce Syringe (1363118 )
I wish I would remember the specific one I used, I imagine the one you listed would wok well though!
I have a few printers (C6150, C7280, C8180) that use the 02 cartridges that do the same thing, I think they are gear problems. I was hoping your printer used the same drive mechanism. Unfortunately there is no way to remove the output paper tray (at least I never figured out how to do it) which would be a good way to check.
OH MY GOSH...THANK YOU SO MUCH FOR THIS VIDEO!!! I tried your fix and am printing again this morning.
Dude - Great solution to a classic problem that most of us would face. I had the same exact issue and was almost planning to throw the printer away. Came across your video luckily and fixed just as you did. Used a little bit of glue though so that it doesnt come out in the future. Thank you very much for posting this video...
I knew what was happening by feel - not smart enough to use a mirror. Tried to take it apart and gave up. The most vulnerable part is in the most inaccessible place. HP could rethink this. Do they want to?
Any way thanks for the very clever solution and the quality video..
This fixed my HP Photosmart C309G. Thanks.
Thank you for the excellent video. My gear also came off the shaft spline after many years, but was still very tight (when trying to put the black gear back over the shaft spline), so I just forced it back into place with an angled needle nose pliers. It was impossible to get over the spline just using my fingers. My wife is very partial to this HP printer for printing greeting cards, since the actual print output (especially the blacks) is superior to both the epson and canon photo printers I've owned.
Glad you found it helpful! I agree, the print quality is one of the main reasons I made an attempt to salvage the printer!
This video is right on the money. I tried loctite but not getting enough on it and it breaks free. Going to try the epoxy. Tempted to drill a hole directly below it to get a better angle
The angle is a bit of a pain! Hope it works for you and thanks for watching!
PiedmontTiger using a bent set of tweezers, wooden qtip end worked well getting the quick drying epoxy on the grooves. Once I slid the gear back into place. I did what you mentioned and then I put it on the shaft to the left of the gear.
Been working since I used the epoxy. Thanks for your video!
Your a Genius - I didn't use the glue either - and still have to "help" the paper through the feeding process a bit, but it is at least working to some degree - THANK YOU!!!!!
Thanks for the great video. I have a HP 7520 and I like your suggestion to use the Mirror. I used Gorilla Glue and have fixed my machine. My only 'bad' experience is I turned my printer on its right side for a few minutes, and a lot of black ink leaked out and made a huge mess on my desk and printer. So don't do what I did!
I tried this with our HP6700 premium officejet printer because on day it suddenly stopped working. And voila! It came back to life. Thank you for this video👍 HP will not be so happy with you, but I am😃
thank you! spot on! (HP officejet 6500Aplus)
Same problem on mine but the small plastic gear actually broke and fell off. Any idea where I can find a replacement gear?
Did you use Permatex 84111 5 Minute Epoxy QM50A to fix this printer?
Thank you very much for sharing. fixed the issue on a HP Officejet 6500A Plus. Epoxy glue did the job.
Fantastic, I am so glad it worked out!
Thanks a lot for this magic video.It really saved my Officejet printer from scrapping
Awesome! Thanks so much for watching.
Thank you so much for this video. Although I didn't need to glue the small cog onto the spindle as it had just slipped off and fitted nice and tight whenever I slipped it back on with a small screwdriver.
Thank you hp for doing such a great job with your printers. I'm on my third printer with the same problem, ended up throwing the first 2, if this trick wont solve the problem I think I'll look somewhere else...
Thank you... been hunting everywhere for this info. Now waiting for the glue to dry. :)
Thanks for watching, glad it could help you out!