I had this exact thing happen last year. I called ebay after tracking showed it was delivered and they reversed the refund. Worth a shot giving ebay a call.
If those cookbooks are browning on pages it's from the acid in the cardboard boxes they are stored in. This happens to a lot of things stored long term in cardboard boxes that aren't acid free.
The Postal system is really dropping the ball. I live near Louisville, KY and I sent an item to near Ft Wayne, IN. It went to Chicago then Grand Rapids, then Indianapolis and finally Ft Wayne. Another time I had an order going to Northern Michigan from Louisville and it got there via Phoenix AZ and 15 days
I shut my eBay store down yesterday until after Christmas. All my outstanding packages aren’t moving at all. I’ve also been sending messages of reassurance to try to prevent INR cases. I filed six missing mail cases yesterday, and six more today. It’s like USPS didn’t know Christmas was coming. DeJoy continues to ruin USPS.
You're lucky you're not out of Columbus, Ohio. Almost everything I've shipped from USPS out of Columbus has not moved since December 2nd. I hear they have a 90 trailer backlog of unscanned outgoing mail. I was actually having a good season but I'm going to take a bloodbath as a result of this. All my new listings are only shipping UPS or FedEx ground until it gets sorted out. UGH, Nightmare!
I have been told by postal employees that there has been a problem with their scanning system. So at this point, eBay should acknowledge this and give sellers more time to resolve these issues.
Just so you know that's a lie they say that because staff have gotten lazy and stop scanning packages properly. I had an investigation done and found that out. They are letting packages depart facilities without scanning them..
ebay is 100% responsible for not creating a 'longer than expected' rule. Especially during this time of year. could be worded as Sellers will abide by their handling time but shipping services WILL take exponentially longer. do not expect your item until next year!
Yeah except they're too greedy to do that. And they wanna be like Amazon so bad with fast shipping that they don't want to tell the buyers it might take a long time. They still for years have said on all my items when you go to purchase it "expected delivery date" and then says whatever date 3 days later is. When I have it set that I don't even have to ship for 3 days. So how's it gunna get to them in 3 days? Which then puts all the weight on you if the buyer buys it expecting it in 3 days.
@@bethschroeder2482 On the other hand, Etsy ran a "get your gifts in time or get a refund" ad campaign on their front page. Which is totally ridiculous if you ask me. And of course that's coming out of the sellers' pockets again. To avoid the hassle, I just put my delivery times as high as humanly possible. Expected delivery is now 40 days for everything I sell. I'll put it back to normal when the holidays are over.
Unless you have every possible shipping option in your listing, it is your problem. You picked the shipper, and your shipping contract is insured with the carrier, the buyer is not insured.
@@rosemarymee yes that’s the business of the post office. You’re confused about the responsibilities of an eBay seller? If you ask questions Lonnie will usually respond and can help you out.
I’ve had this happen a couple times recently myself and know exactly what you’re talking about. There is a loophole. A couple of suggestions based on the circus I went through as you can ask eBay to extend the deadline for resolution after you have shown that you communicated with the buyer and opened a missing mail request. I didn’t do that for either of my cases, but that was their suggestion when I talked to the rep. The other suggestion was to work with the original purchaser and send them a PayPal request or ask for a physical check or payment however you can. But again that’s just on the honor system. I’ve got a buyer that purchased something about six months ago and they told me they were gonna pay for it told me that it arrived and still haven’t seen anything. I’ll check in with them once a week or so. I thought about sending a handwritten letter via mail to see if that’ll help. I’ve even tried calling the phone number, but they have registered to their account on eBay and left messages. Very frustrating!
There is no accountability of USPS. They are happy to upcharge discrepancies in size or weight but losing a package has no accountability. I don't want anyone fired but it would be nice if they'd make a public acknowledgement of the issue and offer a solution. The surcharge for holidays is stupid. When do you make more money? Right? When you are the busiest!
Thank you for showing us the missing mail case stuff in a video a while back. I just had a missing mail search save me from an "item not arrived" deadline where I would be forced to refund. Took a day or two after starting the case to get a reply. The local Post Office for the buyer's state was in the middle of moving one of their big warehouses apparently (great time of year for that, massive eye roll) and that was causing a lot of backups for the whole area. Luckily the local rep did help get things moving and tracking was updated soon after, buyer got it a day or two later, just in time before my ebay case deadline date. Close call, glad I started that w/ USPS otherwise would be out the item and the total price also, realized I was in the same situation. Mine was a bit under $20, so not a big deal either, but still more the principle of me having done absolutely everything right on my end is frustrating. Buyer did seems thankful I was communicative and stepped in to help.
I have noticed anything going to the west coast is a nightmare for me and I’m in NY. I had a package going to ca, it went to wa for whatever reason, then it shows it left wa and then 3 days later it showed it was back in wa. Thanks to watching you guys I opened a missing mail search and lo and behold that same day it left wa, and next scan was ca. but still not delivered and almost 2 weeks since it has been mail.
I never refund if tracking is just slow. eBay 1st deadline is just an estimate, if you ask eBay to step in after the deadline eBay will just add another 8 or 10 days to allow package be delivered.
This seems to be an ongoing issue now with the USPS every year from Thanksgiving until Christmas. Last year I started getting messages after Thanksgiving about packages 2 or 3 weeks late. Turns out our main hub here in VA did not hire any extra help for the holidays and was told by local post office they were "gridlocked" with trucks sitting a couple weeks with packages on trucks not moving and not getting any scans. The only way I was able to hold off the buyers was to message them and let them know I would be giving them 25% refund after their package shows up to make up for the delays (to try to prevent them from opening up a case). It got so bad and I was losing enough money to where I took down all of my listings until after the new year. This all started the Christmas during the covid lockdowns and 5 years later USPS still doesn't seem to adequately prepare for the holiday season. This year from now until the new year I will only be listing bigger heavier items that will ship UPS
I've had 2 items this week where people were the buyers both were messaging me every single day saying there gunna need to open a case if it doesn't show up soon and both of them wanted me to call USPS about it. Both of them were unscanned for about a week and a half each. And then one moved across the country and said out for delivery all in one scan. And the other just said out for delivery this morning. They need to hire more people around Christmas or something because it gets bad every single year around Christmas
Delivery after refund for item not received should automatically open a case that eBay looks at and makes a resolution for. It's as easy as sending an invoice with the amount owed for the item received with an option to return it for free if they no longer want the item
I've had a few items get "stuck" in transit. It seems like you two have been pretty proactive, and responded to each case. It's important to know, that you can contact Ebay, and they can offer an extension.(use the "call me" feature, its better than chat) It's not perfect, but it can extend that 2 day response, to 5 business days. They typically ask that you be in communication with the buyer first (which it sounds like you have.) If the item gets another scan during that extension, Ebay can later add an additional extension. If not, it's refund time. Hope this helps!
We have had over 100 packages that have been late over a week. The defects are increasing on late delivery. USPS GET YOUR ACT TOGETHER. Amazon is their priortiy right now. Our carrier had 3 Van loads today of Amazon packages.
The solution would be for the USPS to issue a redirect delivery or "return to sender" on the item, based on your proof of refund to the recipient as part of the insurance claim AND then issue you a refund for the postage you paid. You get the item back, plus the postage. not perfect, but way better than what happens currently.
@@ebayvideo6383 you're right. you can request an intercept for a fee STARTING at $17.50. My thought though was as part of a "missing mail / insurance claim" it should be automatic AND free. Of course, for a $300 item, $17.50 would be worth it.
I had my first complaint "Package not delivered". USPS tracking shows package was delivered. EBAY claims to have my back on this but I notice they are withholding 2X funds. Not sure why they are penalizing me twice for this. And of course EBAY is not answering. the phone.....any ideas?
A couple of years ago I sold a sweatshirt on eBay and it was a slow moving scanning package customer opened item not received I had to refund it was almost 60 bucks. 3 days after I did the refund she sent me a picture of her wearing the sweatshirt saying thank you for an awesome sweatshirt and her 50 bucks back. I contacted eBay with the proof she got the item and eBay pretty much told me suck to be you.
I am experiencing the exact same thing with one of my packages with USPS. Mailed Dec 2nd and tracking just says in transit to next facility....all tracking frozen since Dec 6th. I opened a missing mail request (thanks to watching your previous video I knew what to do) on Dec 10th....but no updates. Customer has requested a refund, which I will have to issue tomorrow. :(
Ebay has been investing time and resources into dumb little thing's that nobody cares about or asked for when they have like 50 super important big issues that they could have a better system for
I just sent a package to a relative that was sent priority, 2 day delivery. It took 7 days to get there. I get that there is more product moving, but not sure why we are paying top dollar for expedited delivery, for USPS to not keep their end of the bargain. The tracking has been awful. As resellers, we are at the mercy of the shipping/ delivery companies, especially at this time of year.
Was going trough my solds and found one that was shipped nov 1 and still wasn't delivered going esi and opened a case got delivered to shipping hub the next day
On the last day of the item not received case or the day after, you will get a 4th option to open a case. Open a case and use the reason "I shipped with tracking" and eBay should put the case on hold for a couple extra weeks. I just did one and I made a video about it. Do not refund on the last day. I hope this helps. Love watching you guys!
Sellers should be able to open a case as part of their seller protection to receive their refund back if they can prove the item was ultimately delivered and the delay was through no fault of their own. This should be covered as part of our seller protections. In my opinion this is what we are paying for.
Great idea! THAT would encourage eBay to extend the time they force sellers to refund because at that point EBAY would have a loss of income because of their own unfair system!
Don’t forget you can file a package intercept with the USPS. Costs $17.50 and shipping back to you. Can be useful for high ticket items and pita buyers.
I wouldn't have refunded them. You fulfilled your end as far as ebay is concerned when usps first scanned the package. When I've had slower packages I "update" the tracking by pasting the same tracking number and wait for ebay to get involved, ebay has always taken care of it. There shouldn't be any "dings" since tracking was scanned uploaded on time.
If you don't resolve a case and ebay steps in you will get a defective. This is why Canadce is being proactive...she is trying to avoid buyers opening cases.
A question for you guys when you get a customer that files a item not received and you get to the deadline to refund and the parcel is not near their destination in tracking. Would it not be best after you refund the customer to file a return parcel claim back to you at the same time? So they stop the delivery of the parcel and send it back especially if it's expensive. So that you don't have to then lose out just a query. Thanks for content. 😊
There are a few solutions. eBay could extend the time frame to file not received claims by a couple weeks during holidays. They can also reverse the refund if the customer receives the item. They could also deal directly with USPS, just like they do to get special rates.
You guys need to call someone at USPS to get an info dump on how their tracking works. The enroute scans do mean something. Packages are grouped together into larger bins to travel across country together. Each bin has a manifest of the trackings numbers of all the packages inside it. That manifest has a master tracking number for the entire bin. That scan you think doesn't mean anything actually means the manifest was scanned. When the manifest is scanned, it sends that notification to all the package tracking numbers contained on the manifest. This scan can happen when a bin goes through a distribution center, when a trailer changes trucks, when a bin changes trailers, etc. And the real kicker, it doesn't mean your package is actually there! I have had packages placed in the wrong bin but be on the manifest of the bin it is supposed to be in. This can cause weird scans, like your package scanning in Michigan one day, and then scanning in Hawaii the next day. It means the actual package went one place, and the bin it was supposed to be in went to another. It doesn't necessarily mean your package went to Hawaii. Or you may see two scans on the same day, in two different places; one bacause the manifest was scanned, and the other because the actual package was scanned. Also, if you didn't ship that game Priority, 7 days for a cross country trip like that isn't unusual. And several days between scans isn't unusual. The bin it was in got scanned at a regional center, then rode around 2-3 days in a truck that was making a route across the US. So no scans for several days. It doesn't mean its lost, it just means it is in a bin. I did see you did the correct thing and open a search request (probably too soon because you are paranoid). What most people don't know is that E-Bay won't resolve an escalated lost package claim as long as there is tracking info activity (I forget if longer than 3 days or 5 days was the time frame, I think 5 days). E-Bay doesn't care what scan it is, as long as there is one. So I have used the search request scan to hold a claim open on E-Bay . And it has worked multiple times. E-Bay won't step in at the buyers request for a lost package dispute while those scans are coming in. So because of fear, uncertainty, and doubt, you gave the buyer an unneccesary refund. E-Bay didn't force you to do it. And the PO isn't going to pay your claim because they delivered the item. Rookie mistake because you feared metrics. Finally, USPS knows a lot more about where your package is, then just what is in the tracking. If you get a good support rep at their national call center, they can see what bin it is in, what truck that bin is on (actually what trailer), where that trailer is currently at, and which scans in your history were on the actual package, and which were bin scans (one bin might get dumped into another bin, and you have mutliple bin scans). They can pretty much see anything and if you get a good rep, they will share it with you. I've had a rep tell me that my package was in a bin, on a trailer, that swapped trucks in St Louis, and then was currently sitting in the parking lot of a distribution hub in California, and that the hub was running behind and it was going to be 2 days before they unloaded that trailer to sort for delivery to the surrounding post offices. He could see everything, including the unloading schedule of the trailers sitting on the lot and could detail every step the package had taken. I don't know why you called this a "loophole". What I am seeings is that your Baton Rouge regional center is running terribly.
In the past eBay told me to never refund before 30 days; as long as you upload tracking and message buyer about opening the case with carrier you should be covered.
Not sure if this was answered already but if you ask the customer you refunded to refuse the package if delivered (write refused on package), the post office will return the package without extra postage as long as it is UNOPENED (with most services). I think this works the same with ground advantage. I hope i'm understanding the problem correctly.
I have one like this that I am now waiting on a check from the customer to pay for it. I really don't want to accept a check but they don't do paypal or any else like that. It is an older person who doesn't communicate well through the messenger system. Very frustrating. Its a $30 item which is not big money but at the same time it does hurt since sales are slower. Ebay needs to do something in these situations like refund but put a hold or something on the funds until there is a resolution. It's kinda scary for higher dollar items.
Same here the post office has been cheating me I’m a one man show packages getting lost or damaged and usps has dined me refund and packages are being delivered super late not fair but then again it’s the government
When I file a mail search I always choose the option to have the package returned to me. I don't ever hesitate with refunds and I keep the buyer informed. I've never had a package disappear forever. Just click that box and get your item back.
I had the same situation with a lost low cost item that I refunded before eBay would get involved. My customer finally received the item and wanted to pay me for it. I couldn't figure out a way. How could that be done?
I understand customer expectations, but why does eBay not make extended delivery expectations, and if sellers can prove that an item was eventually delivered, why can eBay not reverse the refund as product delivered? So frustrating when these items are out of our control
First off Ebay should extend the allowed time and not make the bold promises of delivered by X date, especially during the holidays. Next, if a package is not delivered in a certain window, then Ebay can do a refund to the buyer but hold the funds for a certain period of time, like 30 days to allow for the eventual delivery. Post office should also be accountable for all packages they handle without having to buy insurance.
Ebay should extend the time for cases that get "stuck" in USPS tracking system and ebay could put a hold on the money. Then there would be a better chance of fair resolution.
It is no wonder that the P.O. Is loosing money !! I have had items go to the state they are supposed to and then the P.O. sends it 10 states away !! I had one go to Florida and they then sent it to Hawaii !! Just 1 example !!
I'm in the UK and I have had 2 items I sent to the US recently that the customer claimed INR with no tracking being updated. Very odd as normally I have no issues and both sent with GSP, not sure who GSP use but ebay refused one and refunded one £90 but they refunded them so I didn't take the hit but yeah here in the UK we had one of our main mail companies (yodel) stop taking parcels as they could not cope with what they had, pretty awful situation.
I always get great information on your channel. Could you please show us how you follow up on tracking packages and push them forward . would be able to show us how you contact the buyer from a seller prospective? Newbie here just in case it could happen to us.
Everyone wants to be a reseller of nasty used crap but nobody wants to get out there and deliver the stuff. Great exercise and in all of the elements. Too many resellers and not enough elves to deliver, it's as simple as that.
What am I doing wrong? If I sell something for less than $50 it’s almost not worth it after all the fees on eBay. I sold an item two days ago for $38 and netted $18 after ground advantage shipping and fees on eBay. Is this normal? Btw, I live in Walker so we are almost neighbors. 😁✌🏻
I am guessing you had free shipping on that item, if so that is probably about right. You need to be doing calculated shipping. Did you possibly promote it at an crazy high amount, that would eat up some profit as well.
Man.. really good video! I think that the insurance should pay if the item is not delivered within a certain period of time! How do we get some sort of commitment from USPS! I bet it’s out there in some of their “wording.”
The solution is pretty simple. Nothing is perfect. Point your energy at selling more things instead of worrying about the one item that didn't work out. I mean how many items did you guys sell during the 3 weeks this item took. 300? 400? 500? Why worry about this one. Just list more and sell more
USPS Package Intercept. I've never used it, but it seems you can have the package turned around before it's delivered. So if you refund, stop the package before it gets delivered.
I had this exact thing happen last year. I called ebay after tracking showed it was delivered and they reversed the refund. Worth a shot giving ebay a call.
If those cookbooks are browning on pages it's from the acid in the cardboard boxes they are stored in. This happens to a lot of things stored long term in cardboard boxes that aren't acid free.
The Postal system is really dropping the ball. I live near Louisville, KY and I sent an item to near Ft Wayne, IN. It went to Chicago then Grand Rapids, then Indianapolis and finally Ft Wayne. Another time I had an order going to Northern Michigan from Louisville and it got there via Phoenix AZ and 15 days
Only time I don't have issues with usps is stuff coming from Kentucky to me here in Maryland lol.
I shut my eBay store down yesterday until after Christmas. All my outstanding packages aren’t moving at all. I’ve also been sending messages of reassurance to try to prevent INR cases. I filed six missing mail cases yesterday, and six more today. It’s like USPS didn’t know Christmas was coming. DeJoy continues to ruin USPS.
You're lucky you're not out of Columbus, Ohio. Almost everything I've shipped from USPS out of Columbus has not moved since December 2nd. I hear they have a 90 trailer backlog of unscanned outgoing mail. I was actually having a good season but I'm going to take a bloodbath as a result of this. All my new listings are only shipping UPS or FedEx ground until it gets sorted out. UGH, Nightmare!
I have been told by postal employees that there has been a problem with their scanning system. So at this point, eBay should acknowledge this and give sellers more time to resolve these issues.
there's no problem with their scanning it's just a poorly managed business around the holidays and we pay a premium for their service
Just so you know that's a lie they say that because staff have gotten lazy and stop scanning packages properly. I had an investigation done and found that out. They are letting packages depart facilities without scanning them..
ebay is 100% responsible for not creating a 'longer than expected' rule. Especially during this time of year. could be worded as Sellers will abide by their handling time but shipping services WILL take exponentially longer. do not expect your item until next year!
Etsy does have than option. It have come in very handy during Q4.
Yeah except they're too greedy to do that. And they wanna be like Amazon so bad with fast shipping that they don't want to tell the buyers it might take a long time. They still for years have said on all my items when you go to purchase it "expected delivery date" and then says whatever date 3 days later is. When I have it set that I don't even have to ship for 3 days. So how's it gunna get to them in 3 days? Which then puts all the weight on you if the buyer buys it expecting it in 3 days.
@@bethschroeder2482 On the other hand, Etsy ran a "get your gifts in time or get a refund" ad campaign on their front page. Which is totally ridiculous if you ask me. And of course that's coming out of the sellers' pockets again. To avoid the hassle, I just put my delivery times as high as humanly possible. Expected delivery is now 40 days for everything I sell. I'll put it back to normal when the holidays are over.
These types of cases should be between ebay and the shipper. It's not my fault if the shipper screws up. I did my part of the contract.
I’m now below standard for international sales because Ascendia can’t get shipping overseas right. Still TRS+ in the states.
Your part of the contract isn’t to ship the item, it’s to make sure the buyer receives the item.
Unless you have every possible shipping option in your listing, it is your problem. You picked the shipper, and your shipping contract is insured with the carrier, the buyer is not insured.
@@ChadRaushReally? They are NOT in the shipping/mail delivery business
@@rosemarymee yes that’s the business of the post office. You’re confused about the responsibilities of an eBay seller? If you ask questions Lonnie will usually respond and can help you out.
I’ve had this happen a couple times recently myself and know exactly what you’re talking about. There is a loophole. A couple of suggestions based on the circus I went through as you can ask eBay to extend the deadline for resolution after you have shown that you communicated with the buyer and opened a missing mail request. I didn’t do that for either of my cases, but that was their suggestion when I talked to the rep. The other suggestion was to work with the original purchaser and send them a PayPal request or ask for a physical check or payment however you can. But again that’s just on the honor system. I’ve got a buyer that purchased something about six months ago and they told me they were gonna pay for it told me that it arrived and still haven’t seen anything. I’ll check in with them once a week or so. I thought about sending a handwritten letter via mail to see if that’ll help. I’ve even tried calling the phone number, but they have registered to their account on eBay and left messages. Very frustrating!
Dang guys! That was scary! I am so glad to see it out for delivery!
There is no accountability of USPS. They are happy to upcharge discrepancies in size or weight but losing a package has no accountability. I don't want anyone fired but it would be nice if they'd make a public acknowledgement of the issue and offer a solution. The surcharge for holidays is stupid. When do you make more money? Right? When you are the busiest!
The issue is they don't have enough employees to deliver. Go apply and help out.
That's what happens when they usps lowered their hiring standards.
Thank you for showing us the missing mail case stuff in a video a while back. I just had a missing mail search save me from an "item not arrived" deadline where I would be forced to refund. Took a day or two after starting the case to get a reply. The local Post Office for the buyer's state was in the middle of moving one of their big warehouses apparently (great time of year for that, massive eye roll) and that was causing a lot of backups for the whole area. Luckily the local rep did help get things moving and tracking was updated soon after, buyer got it a day or two later, just in time before my ebay case deadline date. Close call, glad I started that w/ USPS otherwise would be out the item and the total price also, realized I was in the same situation. Mine was a bit under $20, so not a big deal either, but still more the principle of me having done absolutely everything right on my end is frustrating. Buyer did seems thankful I was communicative and stepped in to help.
I have noticed anything going to the west coast is a nightmare for me and I’m in NY. I had a package going to ca, it went to wa for whatever reason, then it shows it left wa and then 3 days later it showed it was back in wa. Thanks to watching you guys I opened a missing mail search and lo and behold that same day it left wa, and next scan was ca. but still not delivered and almost 2 weeks since it has been mail.
I never refund if tracking is just slow. eBay 1st deadline is just an estimate, if you ask eBay to step in after the deadline eBay will just add another 8 or 10 days to allow package be delivered.
This seems to be an ongoing issue now with the USPS every year from Thanksgiving until Christmas. Last year I started getting messages after Thanksgiving about packages 2 or 3 weeks late. Turns out our main hub here in VA did not hire any extra help for the holidays and was told by local post office they were "gridlocked" with trucks sitting a couple weeks with packages on trucks not moving and not getting any scans. The only way I was able to hold off the buyers was to message them and let them know I would be giving them 25% refund after their package shows up to make up for the delays (to try to prevent them from opening up a case). It got so bad and I was losing enough money to where I took down all of my listings until after the new year. This all started the Christmas during the covid lockdowns and 5 years later USPS still doesn't seem to adequately prepare for the holiday season. This year from now until the new year I will only be listing bigger heavier items that will ship UPS
When you refund can't you have USPS route the package back to you instead of delivering to recipient?
I've had 2 items this week where people were the buyers both were messaging me every single day saying there gunna need to open a case if it doesn't show up soon and both of them wanted me to call USPS about it. Both of them were unscanned for about a week and a half each. And then one moved across the country and said out for delivery all in one scan. And the other just said out for delivery this morning. They need to hire more people around Christmas or something because it gets bad every single year around Christmas
Delivery after refund for item not received should automatically open a case that eBay looks at and makes a resolution for. It's as easy as sending an invoice with the amount owed for the item received with an option to return it for free if they no longer want the item
I've had a few items get "stuck" in transit. It seems like you two have been pretty proactive, and responded to each case. It's important to know, that you can contact Ebay, and they can offer an extension.(use the "call me" feature, its better than chat) It's not perfect, but it can extend that 2 day response, to 5 business days. They typically ask that you be in communication with the buyer first (which it sounds like you have.) If the item gets another scan during that extension, Ebay can later add an additional extension. If not, it's refund time. Hope this helps!
We have had over 100 packages that have been late over a week. The defects are increasing on late delivery. USPS GET YOUR ACT TOGETHER. Amazon is their priortiy right now. Our carrier had 3 Van loads today of Amazon packages.
I just had to file 2 more package search cases today, I also have one missing package case open. It has been an ongoing problem. I’m in Ohio.
The solution would be for the USPS to issue a redirect delivery or "return to sender" on the item, based on your proof of refund to the recipient as part of the insurance claim AND then issue you a refund for the postage you paid.
You get the item back, plus the postage. not perfect, but way better than what happens currently.
You can do that with USPS unfortunately I believe it costs money to redirect.
@@ebayvideo6383 you're right. you can request an intercept for a fee STARTING at $17.50.
My thought though was as part of a "missing mail / insurance claim" it should be automatic AND free.
Of course, for a $300 item, $17.50 would be worth it.
I had my first complaint "Package not delivered". USPS tracking shows package was delivered. EBAY claims to have my back on this but I notice they are withholding 2X funds. Not sure why they are penalizing me twice for this. And of course EBAY is not answering. the phone.....any ideas?
Look like you guys can sell anything , amazing good job !
A couple of years ago I sold a sweatshirt on eBay and it was a slow moving scanning package customer opened item not received I had to refund it was almost 60 bucks. 3 days after I did the refund she sent me a picture of her wearing the sweatshirt saying thank you for an awesome sweatshirt and her 50 bucks back. I contacted eBay with the proof she got the item and eBay pretty much told me suck to be you.
I am experiencing the exact same thing with one of my packages with USPS. Mailed Dec 2nd and tracking just says in transit to next facility....all tracking frozen since Dec 6th. I opened a missing mail request (thanks to watching your previous video I knew what to do) on Dec 10th....but no updates. Customer has requested a refund, which I will have to issue tomorrow. :(
I spoke with USPS and was told some items were mistakenly shipped over seas . They said to be patient, they will get there . Horrible
you can track it and see the truth.. its just sitting at a distribution center
Ebay has been investing time and resources into dumb little thing's that nobody cares about or asked for when they have like 50 super important big issues that they could have a better system for
I just sent a package to a relative that was sent priority, 2 day delivery. It took 7 days to get there. I get that there is more product moving, but not sure why we are paying top dollar for expedited delivery, for USPS to not keep their end of the bargain. The tracking has been awful. As resellers, we are at the mercy of the shipping/ delivery companies, especially at this time of year.
If it shows delivered, they should require the buyer return or they will be charged for the original price..
Was going trough my solds and found one that was shipped nov 1 and still wasn't delivered going esi and opened a case got delivered to shipping hub the next day
On the last day of the item not received case or the day after, you will get a 4th option to open a case. Open a case and use the reason "I shipped with tracking" and eBay should put the case on hold for a couple extra weeks. I just did one and I made a video about it. Do not refund on the last day. I hope this helps. Love watching you guys!
I got a negative the package delivered a couple hours after they sent negative.
Sellers should be able to open a case as part of their seller protection to receive their refund back if they can prove the item was ultimately delivered and the delay was through no fault of their own. This should be covered as part of our seller protections. In my opinion this is what we are paying for.
Great idea! THAT would encourage eBay to extend the time they force sellers to refund because at that point EBAY would have a loss of income because of their own unfair system!
Don’t forget you can file a package intercept with the USPS. Costs $17.50 and shipping back to you. Can be useful for high ticket items and pita buyers.
I wouldn't have refunded them. You fulfilled your end as far as ebay is concerned when usps first scanned the package. When I've had slower packages I "update" the tracking by pasting the same tracking number and wait for ebay to get involved, ebay has always taken care of it. There shouldn't be any "dings" since tracking was scanned uploaded on time.
If you don't resolve a case and ebay steps in you will get a defective. This is why Canadce is being proactive...she is trying to avoid buyers opening cases.
A question for you guys when you get a customer that files a item not received and you get to the deadline to refund and the parcel is not near their destination in tracking. Would it not be best after you refund the customer to file a return parcel claim back to you at the same time? So they stop the delivery of the parcel and send it back especially if it's expensive. So that you don't have to then lose out just a query. Thanks for content. 😊
There are a few solutions. eBay could extend the time frame to file not received claims by a couple weeks during holidays. They can also reverse the refund if the customer receives the item. They could also deal directly with USPS, just like they do to get special rates.
I have an item that tracks from Sea to LA to Sea to LA to SEA. was due on Dec 2.
I had a lost USPS shipment, Customer never got it, refunded them. they sent me a check for the item.
You guys need to call someone at USPS to get an info dump on how their tracking works. The enroute scans do mean something. Packages are grouped together into larger bins to travel across country together. Each bin has a manifest of the trackings numbers of all the packages inside it. That manifest has a master tracking number for the entire bin.
That scan you think doesn't mean anything actually means the manifest was scanned. When the manifest is scanned, it sends that notification to all the package tracking numbers contained on the manifest. This scan can happen when a bin goes through a distribution center, when a trailer changes trucks, when a bin changes trailers, etc.
And the real kicker, it doesn't mean your package is actually there! I have had packages placed in the wrong bin but be on the manifest of the bin it is supposed to be in. This can cause weird scans, like your package scanning in Michigan one day, and then scanning in Hawaii the next day. It means the actual package went one place, and the bin it was supposed to be in went to another. It doesn't necessarily mean your package went to Hawaii.
Or you may see two scans on the same day, in two different places; one bacause the manifest was scanned, and the other because the actual package was scanned.
Also, if you didn't ship that game Priority, 7 days for a cross country trip like that isn't unusual. And several days between scans isn't unusual. The bin it was in got scanned at a regional center, then rode around 2-3 days in a truck that was making a route across the US. So no scans for several days. It doesn't mean its lost, it just means it is in a bin.
I did see you did the correct thing and open a search request (probably too soon because you are paranoid). What most people don't know is that E-Bay won't resolve an escalated lost package claim as long as there is tracking info activity (I forget if longer than 3 days or 5 days was the time frame, I think 5 days). E-Bay doesn't care what scan it is, as long as there is one. So I have used the search request scan to hold a claim open on E-Bay . And it has worked multiple times. E-Bay won't step in at the buyers request for a lost package dispute while those scans are coming in. So because of fear, uncertainty, and doubt, you gave the buyer an unneccesary refund. E-Bay didn't force you to do it. And the PO isn't going to pay your claim because they delivered the item. Rookie mistake because you feared metrics.
Finally, USPS knows a lot more about where your package is, then just what is in the tracking. If you get a good support rep at their national call center, they can see what bin it is in, what truck that bin is on (actually what trailer), where that trailer is currently at, and which scans in your history were on the actual package, and which were bin scans (one bin might get dumped into another bin, and you have mutliple bin scans). They can pretty much see anything and if you get a good rep, they will share it with you.
I've had a rep tell me that my package was in a bin, on a trailer, that swapped trucks in St Louis, and then was currently sitting in the parking lot of a distribution hub in California, and that the hub was running behind and it was going to be 2 days before they unloaded that trailer to sort for delivery to the surrounding post offices. He could see everything, including the unloading schedule of the trailers sitting on the lot and could detail every step the package had taken.
I don't know why you called this a "loophole". What I am seeings is that your Baton Rouge regional center is running terribly.
Honestly, you two are adorable❤ ITALIANA! ITALIANA! 😂
I've moved most of my shipping to UPS. They've been great.
Yes I have been doing UPS and FedEx with no problems
eBay should stop putting in "will arrive by" time in my listing,I ship on time ,I have no idea when it will arrive and either does eBay.
In the past eBay told me to never refund before 30 days; as long as you upload tracking and message buyer about opening the case with carrier you should be covered.
Very close call! I bet next time you will remember to buy that insurance ;) Happy Holidays, flippers!
The Paintin' or Peyton reference was so funny.
Not sure if this was answered already but if you ask the customer you refunded to refuse the package if delivered (write refused on package), the post office will return the package without extra postage as long as it is UNOPENED (with most services). I think this works the same with ground advantage. I hope i'm understanding the problem correctly.
I have one like this that I am now waiting on a check from the customer to pay for it. I really don't want to accept a check but they don't do paypal or any else like that. It is an older person who doesn't communicate well through the messenger system. Very frustrating. Its a $30 item which is not big money but at the same time it does hurt since sales are slower. Ebay needs to do something in these situations like refund but put a hold or something on the funds until there is a resolution. It's kinda scary for higher dollar items.
Same here the post office has been cheating me I’m a one man show packages getting lost or damaged and usps has dined me refund and packages are being delivered super late not fair but then again it’s the government
I have had numerous packages these last 3 weeks delayed. It's crazy!!! And everytime a buyer gets refunded. Usps delivers it.
When I file a mail search I always choose the option to have the package returned to me. I don't ever hesitate with refunds and I keep the buyer informed. I've never had a package disappear forever. Just click that box and get your item back.
eBay will reimburse you for the package you refunded. It happened to me last month. Contact eBay.
I had the same situation with a lost low cost item that I refunded before eBay would get involved. My customer finally received the item and wanted to pay me for it. I couldn't figure out a way. How could that be done?
Paypal
Just remember holiday season means part-time help. Post Office is very good about hiring part-time help and not actually training them.
I understand customer expectations, but why does eBay not make extended delivery expectations, and if sellers can prove that an item was eventually delivered, why can eBay not reverse the refund as product delivered? So frustrating when these items are out of our control
I always buy insurance on anything over $250. Sometimes $200.
I always get a Receipt , for proof, here to many stories about dropping off on the Counter.
First off Ebay should extend the allowed time and not make the bold promises of delivered by X date, especially during the holidays. Next, if a package is not delivered in a certain window, then Ebay can do a refund to the buyer but hold the funds for a certain period of time, like 30 days to allow for the eventual delivery. Post office should also be accountable for all packages they handle without having to buy insurance.
I’ve had this happen several times ebay can either put the case on hold or you can contact eBay for a refund as it was delivered.
Etsy has $500 seller protection going in. Might want to look at their terms.
Ebay should extend the time for cases that get "stuck" in USPS tracking system and ebay could put a hold on the money. Then there would be a better chance of fair resolution.
Mercari is changing its fees again starting Jan .Sellers pay a flat 10% selling fee Buyers pay a flat 3.6% Buyer Protection fee
Does USPS insurance also refund your shipping cost?
It is no wonder that the P.O. Is loosing money !! I have had items go to the state they are supposed to and then the P.O. sends it 10 states away !! I had one go to Florida and they then sent it to Hawaii !! Just 1 example !!
I had a similar issue where a return was coming to me, and the buyer opened the keys before the return was delivered
USPS constantly raising prices but cant get packages delivered. Dont keep asking people for more money if cant perform the job
I had one like this last week and the customer sent a repayment to my paypal account.
I'm in the UK and I have had 2 items I sent to the US recently that the customer claimed INR with no tracking being updated. Very odd as normally I have no issues and both sent with GSP, not sure who GSP use but ebay refused one and refunded one £90 but they refunded them so I didn't take the hit but yeah here in the UK we had one of our main mail companies (yodel) stop taking parcels as they could not cope with what they had, pretty awful situation.
I always get great information on your channel. Could you please show us how you follow up on tracking packages and push them forward . would be able to show us how you contact the buyer from a seller prospective? Newbie here just in case it could happen to us.
Just fyi… Mercari considers Saturday to be a business shipping day.
no movement for several days to a week often indicates a weather delay
Believe when you open a missing mail request, you can request the package be returned
Usps isnt scanning packages properly when they go out
I doubt they will ever fix it. Look at it in their eyes they won’t lose out let the seller take the loss. Win wij for the platform
Solution is for insurer not to be shitty with you
Nothing worse than slow moving or lost parcels so far I have been lucky here in the uk 🤞
Everyone wants to be a reseller of nasty used crap but nobody wants to get out there and deliver the stuff. Great exercise and in all of the elements. Too many resellers and not enough elves to deliver, it's as simple as that.
Ask the buyer to refuse the package and usps will have to return it to you for free
👍
Ebay extends these cases. if they do close, You just appeal when they show delivered. Easy pesay.
USPS has been very slow as of late...
the new facilitys dont have enought workers for lvl of mail
What am I doing wrong? If I sell something for less than $50 it’s almost not worth it after all the fees on eBay.
I sold an item two days ago for $38 and netted $18 after ground advantage shipping and fees on eBay.
Is this normal?
Btw, I live in Walker so we are almost neighbors.
😁✌🏻
How much did you charge the customer for shipping? A lot of factors depend on your listing practice.
I am guessing you had free shipping on that item, if so that is probably about right. You need to be doing calculated shipping. Did you possibly promote it at an crazy high amount, that would eat up some profit as well.
Hey guys call ebay and show them it was delivered and they will issue a refund. It happen to me a month ago.
Hopefully Lonnie knows how good he has it. :-)
Kobayashi Maru
This happen to me as a buyer.. I was refunded $.. The package finally showed up.. I reached out to the seller.. I ended up paying for item...
I love your videos
Man.. really good video! I think that the insurance should pay if the item is not delivered within a certain period of time! How do we get some sort of commitment from USPS! I bet it’s out there in some of their “wording.”
All you had to say was baton rouge. What is up with louisiana.
Hopefully Candice will be filming a behind the scenes version starting in 2025..... 😮
Dont use USPS. I stopped using USPS in 2022, too many issues. Use UPS and FED EX, no issues. STOP using USPS
Absurd.
The solution is pretty simple. Nothing is perfect. Point your energy at selling more things instead of worrying about the one item that didn't work out. I mean how many items did you guys sell during the 3 weeks this item took. 300? 400? 500? Why worry about this one. Just list more and sell more
USPS Package Intercept.
I've never used it, but it seems you can have the package turned around before it's delivered.
So if you refund, stop the package before it gets delivered.