TRAXNYC Customer Service IS The No.1 Priority. | Trax Uncut Ep5

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  • Опубликовано: 16 апр 2024
  • TRAXNYC's exceptional customer service. Discover how our commitment to outstanding client interactions sets us apart in the luxury jewelry market. We take you behind the scenes to show you our process of hiring top-tier customer service professionals. Learn about the rigorous selection criteria and training programs that ensure our staff is equipped to handle every call and follow through on all leads with the utmost professionalism and care.
    Hear directly from our dedicated team members about their passion for serving customers and making every interaction memorable. Plus, get expert insights from our management on how maintaining high customer service standards drives business growth and client satisfaction.
    Let me know what you think in the comments below!
    Live-Chat with a Jeweler on, m.traxnyc.com (Financing & 2-Year Layaway is Available!)
    For White-Glove Service via Instagram DM: @petertraxnyc, @kenny.trax, or @qurbe_traxnyc .
    Visit the Shop: 64 W 47TH ST, NEW YORK NY 10036 (Monday - Friday: 11AM-6PM, Saturday & Sunday: 11AM-4PM)
    Contact Us:
    Speak To A Live Agent: 212-391-3832
    Check out all of our:
    Chains: bit.ly/3s6wtHO
    Rings: bit.ly/2L8S3Jx
    Earrings: bit.ly/2Q75dWo
    Pendants: bit.ly/2JcuVZ5
    Men's Watches: bit.ly/2WPWkSO
    Sapphire Collection: bit.ly/3s57tR4
    DON'T FORGET TO SUBSCRIBE AND LIKE THE VIDEO
    WANT TO START YOUR CUSTOM PROJECT?
    Call us at 212-391-3832
    Email us at custom@traxnyc.com
    www.traxnyc.com/custom_jewelr...
    #TraxNYC #Gold #Jewelry

Комментарии • 437

  • @mattybanks1624
    @mattybanks1624 Месяц назад +135

    Every time a member of staff sat in the hot seat talking to camera about how great max is I get the feeling they have max just off camera with a gun pointed at there head 😂😂

    • @saulvaldez1886
      @saulvaldez1886 Месяц назад +14

      He’s a great guy yeah 😂

    • @thebestplayerdead956
      @thebestplayerdead956 Месяц назад +4

      It’s tough love. Some people need that for motivation. I would love that in fact, since I never really had much of a father

    • @thereissomecoolstuff
      @thereissomecoolstuff Месяц назад +1

      He’s not standing there. He is just pissed. The staff is blowing it. They don’t get it.

    • @PicafloresOficial
      @PicafloresOficial Месяц назад

      😂😂😂😂

    • @romang6443
      @romang6443 Месяц назад

      Tyrant

  • @mikechoi1577
    @mikechoi1577 Месяц назад +35

    Business in NYC is crazy.

    • @JhnyBravos
      @JhnyBravos Месяц назад

      I thought this was ever sales job dealing with leads is always gonna be emotional

    • @Scottwiththeice
      @Scottwiththeice Месяц назад

      @@JhnyBravos bro I literally felt like a small tiny fish there.

  • @trae2x
    @trae2x Месяц назад +38

    i’m glad you’re taking charge. i called and didn’t get a answer... 6 times man lol

  • @IGqebbz
    @IGqebbz Месяц назад +73

    Ive got cancer and goiing through a rough patch but my god your videos are a great distraction. been binging for so long lmao. keep up the good work Trax

    • @LeeBrowne-rn1iz
      @LeeBrowne-rn1iz Месяц назад +9

      Hope you get better soon

    • @playboyace5527
      @playboyace5527 Месяц назад +3

      God Bless you through your fight. 💙💙💙

    • @angelmancuso
      @angelmancuso Месяц назад +4

      Get better soon bud

    • @IGqebbz
      @IGqebbz Месяц назад +2

      @@angelmancuso thank you man, god bless you too

    • @IGqebbz
      @IGqebbz Месяц назад +1

      @@LeeBrowne-rn1iz thank you my man

  • @Mike-tn3zp
    @Mike-tn3zp Месяц назад +20

    Nicky said please trax don’t embarrass me 😂💯 max is a great man who’s a true competitor!!

  • @aceking5846
    @aceking5846 Месяц назад +6

    This is what we call biz and that’s how real business man do.. I like his leadership 💯

  • @josephrcharo
    @josephrcharo Месяц назад +12

    Trax gave me terrible customer service and tried to scam me. I went on the live chat and started talking to someone about an item I wanted and got a price of $1250. Then they said let’s text on your phone instead of live chat and when I said to send me the invoice the price skyrocketed to 4900!
    I asked to talk to somebody over the phone and they didn’t want to. They then said they would lower the price to 3700. I said that’s not what we talked about then they said I’ll take care of you and drop it to 3500.
    I couldn’t believe it. They still won’t call me.

    • @John-mf6ky
      @John-mf6ky Месяц назад +1

      Something tells me a lot of his employees are trying to skim money off the top and do backdoor deals.

    • @peterpiper3808
      @peterpiper3808 15 дней назад

      No way right?

  • @jet.pvckVR
    @jet.pvckVR Месяц назад +51

    bro needs a reality show i love trax

    • @alimohammadi-fv9si
      @alimohammadi-fv9si Месяц назад

      WHAT ABOUT REALITYKINGS SHOW

    • @IAmAlmightyGod
      @IAmAlmightyGod Месяц назад

      Trax Kelly Jr. he's going to be in prison soon.

    • @alenkoka7711
      @alenkoka7711 Месяц назад

      Why does he need reality show ?
      He’s got his business right , so why does he need to post this FAKE crap on RUclips for views ???

  • @jayhari1713
    @jayhari1713 Месяц назад +21

    Im gnna start with, I AM NOT A BUSINESS OWNER, and i can fully believe that being one is crazy stressful. However, theres gotta be a better way to communicate with your team. Wen the guy leading the ship is stressed out yelling and swearing, the employees feel it too and it makes everybody tense, which is wen mistakrs will happen. I dno, thats just my two cents 🤷🏽‍♂️ oh and ive been around both kinds of leadership

    • @joeygproducedit7863
      @joeygproducedit7863 Месяц назад +1

      yeah the jewelry business is tough. and i think maks just got ripped off on a ton of money. but, when you allow weed to be smoked at work! dont expect peeps to go above and beyond 🤣🤣

    • @blue.5768
      @blue.5768 Месяц назад +1

      I don't know man, he's one of most successful jewelers so he's doing something right. Plus his attitude makes for good content. and that equals promotion and $$$

    • @jayhari1713
      @jayhari1713 Месяц назад +1

      @blue.5768 I see what ur saying, but I believe that once a good business model is in place it's easy to continue on that path of making money. I also think from time to time it's not super bad thing to show ur team that u have a bit of spice and that ur not to be fooled with since it's YOUR capital and reputation that's on the line, and NOT the employees. I currently know a couple ppl who ran crews in their 20s, and they admittedly loved yelling at guys. So much so that they'd make grown men cry and have them despise them. They've since changed their ways and went back and apologized to these ppl, ppl who they made themselves believe they weren't shit because how bad and often they got yelled at. Now, they've sharpened their leadership/communicating skills, and they always get their way without even raising their voice in the slightest. And the same leaders who screamed at and berated guys, say they feel much more dignified and better doing it their current ways. Once again, just my two cents...👊🏽🙏🏽

    • @blue.5768
      @blue.5768 Месяц назад

      @@jayhari1713 I agree. To be honest not sure if this is truly how it is behind closed doors or if he is just acting like this for content

    • @eddiejohnhurst1
      @eddiejohnhurst1 Месяц назад

      People hate working!!! Others are jealous of you and act that way at work!!! Some are working, but it's overwhelming them and they are trying to survive till they get off for the day!!!! I finally realized this after my last team all quit on me and said I work to much 😆

  • @Dan-ot2ry
    @Dan-ot2ry Месяц назад +35

    Be respectful Max, always.

    • @DerpHacks
      @DerpHacks Месяц назад +4

      you don’t show respect to people who basically disrespect you behind your back. max built that business from the dirt with blood sweat and tears. it’s part of him. so when he sees people no playing their parts and neglecting basically his life’s work. obviously he’s pissed and has to lay down the law on people. why would you show respect to people that disrespect you/your business. if they recognized the sacrifices and the work max put in to build that business and give people careers they wouldn’t slack off and try to hang on for the ride. they would push the ride further and faster

    • @chainarmor448
      @chainarmor448 Месяц назад +2

      @@DerpHacksthere’s a better way to do it than this though. If your whole team is like this then there’s a problem with the boss. Yelling, cursing, and embarrassing people isn’t going to fix the problem. Trax just isn’t good at finding and keeping good talent

  • @goldtownmma
    @goldtownmma Месяц назад +6

    42 missed calls, I would not let that slide.

    • @DoronBond
      @DoronBond Месяц назад +1

      Bruh ..real talk

  • @jaykua6193
    @jaykua6193 Месяц назад +6

    This entire video just shows me that he needs better middle management, and an operations dept to keep track of the metrics and numbers

  • @roomforthefiiixins2491
    @roomforthefiiixins2491 Месяц назад +6

    The employee testimonials of what they think of Max sound like forced hostage statements lmaoooo

  • @taylormorrison7763
    @taylormorrison7763 Месяц назад +1

    I love this new series. Gives me some great real world knowledge that I can learn from and Iimplement into my future plumbing business.

  • @pauliehoods591
    @pauliehoods591 Месяц назад +7

    There is software out there that will count all the calls, how long the call is, record it, and give you a dashboard run down for every person daily. I've worked at companies with that software and it weeds out the bums.

    • @wally9935
      @wally9935 Месяц назад +3

      It's kinda crazy how trax doesnt have a virtual voip/call log software going. Literal first step if hes trying to do ecommerce and over the phone sales.

  • @mitchellrivera7873
    @mitchellrivera7873 Месяц назад +5

    I run a company as well and I understand his frustration 100% of what I have learned is that SOMEONE (either the owner or somebody very close to the owner) Has put these people in positions that they are currently in and their work effect typically reflects that of what is allowed within the company
    This is just a symptom of whatever issues there are.
    Of course, the actual people are to blame, but if the GROUP are all doing the same thing, it’s deep-rooted issue

    • @John-mf6ky
      @John-mf6ky Месяц назад +1

      Bingo, it becomes part of the work culture.

  • @Paul600cc
    @Paul600cc Месяц назад +2

    We can all learn from Max !!!!!!! This is a free blessing for all of us watching ...... !!!!!!!!

    • @alenkoka7711
      @alenkoka7711 Месяц назад +1

      Learn what ???? Short guy tyrant ??? He needs to chill out and not yell and FAKE videos !!!

    • @Paul600cc
      @Paul600cc Месяц назад

      @alenkoka7711 you will never make it life pal !!!!! Good luck to you and your negativity!!!!

    • @fademxl9235
      @fademxl9235 Месяц назад

      ​@alenkoka7711 go kiss cry to your mum little boy

  • @Jumpersclipsss
    @Jumpersclipsss Месяц назад +1

    The reality show we needed earlier

  • @Zachary_Voss
    @Zachary_Voss Месяц назад

    Love all the videos no matter what

  • @Champ_110
    @Champ_110 Месяц назад +1

    I understand he just wants to tighten up his business. Respect for Max and the business. I walked by there the other day just to see if he was giving out gold. Hopefully I meet him one day.

  • @ocamposteve1708
    @ocamposteve1708 Месяц назад +1

    I want that traxnyc hoodie Max! Motivational video this was!

  • @jasonlee8842
    @jasonlee8842 Месяц назад +3

    Just throwing this out there. You fly me out there and I'll work for free for a couple weeks. I'm not fit to be more then a janitor but I bet even they're really high quality like the entire experience. Consistently great content and your team is awesome.

    • @jw404
      @jw404 Месяц назад +2

      bro fr fr, i'll be a janitor too. but ill run efficient circles

  • @eliasvelasco1173
    @eliasvelasco1173 Месяц назад

    Happy you guys uploading

  • @JavierSanchez-hk4qh
    @JavierSanchez-hk4qh Месяц назад +6

    I ran a contact center for a sales desk using cisco uccx. You can always have a dashboard displayed on a TV with all metrics and a leader board with top agent lists that handled calls ect. This can light a fire under your team to get on board with a little competition.

  • @MookieDookie9000
    @MookieDookie9000 Месяц назад +6

    Safety is number one priority

  • @romuloilaya6831
    @romuloilaya6831 Месяц назад

    Your the boss😊 I love it, because business is business

  • @benwolf5264
    @benwolf5264 Месяц назад +4

    fire the whole sales team

    • @Havoc_762
      @Havoc_762 Месяц назад +1

      Or maybe he should learn how to actually manage employees.

  • @PEACEKEEPER-mm3js
    @PEACEKEEPER-mm3js Месяц назад

    Put the right man in the right job.
    They can mistake. Keep going Mellisa.
    ❤️ Love from Thailand 😊

  • @rickyjett675
    @rickyjett675 23 дня назад

    Bro is straight ruthless with it! Wouldn't want it any other way. Keep doing you Max! It's a reason why you been doin this shit for 20yrs my boy! All love!!!

  • @jayfromthelane
    @jayfromthelane Месяц назад +6

    Speak to people the way you would want be spoken too. You clearly don’t have the staff for your demand. These are your employees who are making you rich. Look at the bigger picture

  • @pepeperez-vv8xr
    @pepeperez-vv8xr Месяц назад +1

    your are the best!!!!!!!

  • @martinmarquez220
    @martinmarquez220 Месяц назад +1

    i love you max! you are a great jewelry owner!! i am glad you make sure the staff is working because when i ordered a ring i kept calling for a issue around 12pm no answer… but i emailed yous and got a call back the next day i believe and got my order handled.🙌🏼🙌🏼 i will always order my jewelry off trax nyc💖 id love to work for you one day 🫡

  • @petriukas20
    @petriukas20 26 дней назад

    Hes doing great! Go Trax!

  • @ReaganLema-nf2my
    @ReaganLema-nf2my Месяц назад +4

    42 missed calls? That's crazy

  • @beyondthislife5788
    @beyondthislife5788 Месяц назад

    Shout out Trax. Came in today to get some jewelry and got the full trax experience💯💯💯Shout to Qurbe too on the free J💨Only fw Trax when I’m in NY.🎩

  • @validworkz
    @validworkz Месяц назад

    Trax is a good boss

  • @dylanpearce9618
    @dylanpearce9618 Месяц назад

    Oooffffff love it.

  • @Greatestnesss
    @Greatestnesss Месяц назад +10

    Those two just chillin on the internet all day 😆

  • @berdeauxlaveau6515
    @berdeauxlaveau6515 Месяц назад +10

    I need some tennis chains 😢

  • @smnvla
    @smnvla Месяц назад +1

    💯 phone audits are a great way of making sure basic needs of customers are being taken care of. It so hard finding passionate people in the jewelry business. Every item should be treated like your grandmothers heirloom and every customer like a good friend. Open a store in Hawaii and I wanna work for you haha

  • @ALDURRAHALYATEEMAH
    @ALDURRAHALYATEEMAH Месяц назад +3

    ربّي أنزل سكينتك على قلب من جعلته بشرًا سويّا

  • @fib4923
    @fib4923 Месяц назад

    I remember when this youtube had 50-100k subs. Nows its at 3 million. Holy moly

  • @Mkdwellar
    @Mkdwellar 24 дня назад +1

    Trax, trust in me - franchise London 😊

  • @abdulnorthamericanvlogs8017
    @abdulnorthamericanvlogs8017 Месяц назад

    Max is a legend 🎉

  • @bogdar2019
    @bogdar2019 Месяц назад +2

    Man, train the people, Max! You have a great company, hire somebody to train the people for you.

  • @shamsbhai304
    @shamsbhai304 Месяц назад

    I think many people can learn a lot by watching your videos and the rich people get inspired to help the poor

  • @kiosKbz11274
    @kiosKbz11274 Месяц назад

    Love it bro customer service is priority No1. No sales no pay simple guys bro looking after ya'll but yall ain't respecting that, keep evolving guys💯

    • @alenkoka7711
      @alenkoka7711 Месяц назад

      He’s looking after them ??? No they looking out for him , they ain’t stealing, selling for less f you talking about ?
      All Max knows what to do is yell cuz he has a Short guy tyrant syndrome !!!

  • @stevenecheverria5877
    @stevenecheverria5877 Месяц назад +1

    Facts!! I’ve called in the past and reached out for an AP and they had me waiting for days or ignored my message 😢

  • @FbbBub
    @FbbBub Месяц назад

    Shout out TRAX!

  • @Psyiconics
    @Psyiconics Месяц назад

    OH MY GOD THATS HIM . I didn’t know you played in uncut gems omfg

  • @MantasCode
    @MantasCode Месяц назад +4

    Imagine working at this zoo. Merchant of Arabia doesn't just engage in kvetching at and berating his subordinates. But also records and publishes it for the world to see.
    I'd be interested what kind of employee turnover takes place at this DIY/used jewelry business. And I'd be even more so interested in how potential candidates view working for Max. Knowing that when you leave, he will publish video disparaging you.
    You know who else was in "the business" for 20 years...

  • @ixilancerixi3195
    @ixilancerixi3195 Месяц назад +1

    Trax came through for me last month. Was shopping for an anniversary gift about 10 days out from our special day and found a necklace which I placed an order for. Based on the 10-15 day manufacturing time, I wasn't expecting it to arrive on time. Left a note on the order saying it would be appreciated if it could be delivered by the 24th. Sure enough it arrived that very day, and the necklace was gorgeous and the packing was amazing. My girl has been wearing it everyday. Much love TraxNYC!!

  • @Te_Enzo_
    @Te_Enzo_ Месяц назад

    Max runs a business‼️‼️

  • @Cupcakeskitchen
    @Cupcakeskitchen Месяц назад +5

    Bro, you have to de-clutter those office spaces.

    • @jeffv3296
      @jeffv3296 Месяц назад +3

      Exactly this. This needs to be the first thing that happens. Way too much clutter and disorganization in the workplaces as a whole. It’s hard for workers to be efficient when the workplace is not designed or organized to breed efficiency.

    • @John-mf6ky
      @John-mf6ky Месяц назад +2

      For real, looks so disorganized.

  • @jamesa4958
    @jamesa4958 Месяц назад

    Awesome

  • @bobh3704
    @bobh3704 Месяц назад +2

    Max is right! It’s his baby from birth to have the image shot down by young children not working properly.
    Max yu need some adults and not party kids. Some know CS, account and marketing to help you

  • @cynthiaboado866
    @cynthiaboado866 Месяц назад

    that is one of the key to make good transaction...

  • @ijustmakeart
    @ijustmakeart Месяц назад

    whoever says anything bad about trax doesnt understand what a team leader is, gotta be firm and let everyone know how you need shit done

  • @wiseguyjimmy4812
    @wiseguyjimmy4812 Месяц назад +3

    use the Excel to manage

  • @BaNg72983
    @BaNg72983 Месяц назад +2

    Yes men

  • @DD23-1
    @DD23-1 Месяц назад +1

    Melisa Sweetheart! When He says, how many phone calls were missed on "Sunday" It literally right there singled out "Sunday" nothing came after that, Not Sunday morning, not Sunday Afternoon, Evening but "SUNDAY" as in The Whole Day! Since when you open the door until you close the door! SUNDAY! 🤔😏

  • @Kevin-jk8zb
    @Kevin-jk8zb Месяц назад

    tranx understands promoting and drama, he said "ok guys I'm gona pretend to be an angry owner, so the views can skyrocket" play along

  • @GlobalSourcing
    @GlobalSourcing Месяц назад

    Evaluate the team compensation off of the metrics that matter. If calls are dropping through, make that a performance metric. Then let the team be accountable to each other not just you.

  • @j5jackson878
    @j5jackson878 Месяц назад +1

    geez turn the gain down on the audio, some of its clipping like crazy. on a more positive note. that outro is sickk!

  • @NuckBasty
    @NuckBasty Месяц назад

    I don’t ever want to go to NYC again it’s just not my cup of tea. Best believe though I won’t ever go back their without buying a chain from my man Trax or his shop in person ❤ Great man. Logic, common sense, all business and if you do your part right he won’t be on your ass. That’s a business man. I’m a butcher, we aren’t allowed to let the phone ring more than twice. It may be unrealistic but it’s a good standard that prioritizes customers.

  • @ChuckBronson-zk5zt
    @ChuckBronson-zk5zt Месяц назад +3

    People get complacent , i had a novel sized comment , deleted when i saw the full video , end result was basically you covered everything you could tell by the energy they put across is they want to keep their job, you are a great boss and you could tell a look of they sure dont want to be replaced , and you handled it wonderful, lucky group they are, i think they know that , may have forgotten but they are back on trax ;)

    • @tropocal2343
      @tropocal2343 Месяц назад

      *I didn't get that vibe; I thought they were a bunch of kiss- asses, with excuses, and in the one girl's instance; **1:50** arrogant, and overstepping her boundary.*
      *Simply do what he says, answer directly what he's asking for, then STFU and do what he asks.*

    • @ChuckBronson-zk5zt
      @ChuckBronson-zk5zt Месяц назад

      @@tropocal2343 she acts that way because hes allowed it for a long time, he is forgiving , they will be wise to straighten up and be more grateful i agree, but most definately would spend spare time looking for replacements, business must go on, worked too hard

    • @ChuckBronson-zk5zt
      @ChuckBronson-zk5zt Месяц назад

      Prayer to Christ helps , alllot , can do what no man or multitudes of men can do together, can implant visions, dreams, write things on the heart , biggest help possible.

  • @RalphLBaer
    @RalphLBaer Месяц назад +6

    What a toxic work environment 😂

  • @Lattick
    @Lattick Месяц назад +37

    I ate a sandwich for dinner.

    • @user-ex3yf2dj5w
      @user-ex3yf2dj5w Месяц назад +3

      I just had one for breakfast

    • @patricktapiz1275
      @patricktapiz1275 Месяц назад

      I took a shit while eating a sandwich 🥪

    • @GruseligerZigeuner
      @GruseligerZigeuner Месяц назад +4

      I sharted in my pants after eating a bad sandwich last night.

    • @Lattick
      @Lattick Месяц назад +3

      @@GruseligerZigeuner dang

    • @TheDarkOne805
      @TheDarkOne805 Месяц назад

      A cock meat sandwich 😂

  • @hakan341
    @hakan341 Месяц назад +1

    Why is it so hard to find out how many calls there were?

    • @Kushhbit
      @Kushhbit Месяц назад

      He must don’t have a direct or hasn’t set up some type of calling system to handle large amounts of calls a business. Correct me if I’m wrong but that’s just what I’m thinking

  • @Dropsey818
    @Dropsey818 Месяц назад +1

    Love Maksud so much, TRAXNYC is legendary,

  • @inkickzwetrust
    @inkickzwetrust Месяц назад +9

    Bro I worked at TraxNYC that place is a joke . I got videos of how bad he treats people. Can’t say much because i’m currently suing him

    • @jesusvasquez9095
      @jesusvasquez9095 Месяц назад

      Dam I though he was one of the good one

    • @nathanielalaburgDelhi
      @nathanielalaburgDelhi Месяц назад

      Anything else you could tell us? Or videos we can watch? He comes off as harsh but fair

    • @kubbz87
      @kubbz87 Месяц назад

      @inkickzwetrust Stop The 🧢💬 SON....

  • @REEMIKS
    @REEMIKS Месяц назад

    That’s my jeweler.

  • @Beanstocku
    @Beanstocku Месяц назад +2

    This show super hype 👌

  • @UnicornFinance-gr9rl
    @UnicornFinance-gr9rl Месяц назад +2

    Max you made me laugh, a long time I don't laugh with all this chronic pain from spine surgery in 2019. You make me laugh and smile and it's because we see the value of honesty honest only loyalty and entrepreneurship

  • @Keith_Mikell
    @Keith_Mikell Месяц назад

    Maks is the man. I wish i could talk to him.

  • @Gamer528
    @Gamer528 Месяц назад

    My man max is the Gordon Ramsay of jewelry 😮

  • @RadhiaHorchani-gz8ej
    @RadhiaHorchani-gz8ej Месяц назад

    For the first time in my life, I wished I was fluent in speaking English well. Following you is important.
    You treat everything like a family, A successful and inspiring family.
    You are a good example to follow...
    Thanks Max ✔

  • @Cowboys4life123
    @Cowboys4life123 Месяц назад +1

    Does his rants start after exiting the bathroom? I’m sensing some ❄️❄️ is being consumed lol

    • @John-mf6ky
      @John-mf6ky Месяц назад

      Lmao 😅😂

    • @John-mf6ky
      @John-mf6ky Месяц назад

      Probably start while he's still in the bathroom staring at the mirror 👀❄️

  • @martintorres9872
    @martintorres9872 13 дней назад

    we need a "don't be a Noah" shirt @ Trax

  • @athansio1122
    @athansio1122 Месяц назад

    This crew belongs in a FootLocker, T-Mobile store, and a Chipotle.

  • @raygee2489
    @raygee2489 Месяц назад

    Worked a call center once not a fun job

  • @CRODIGULAR
    @CRODIGULAR Месяц назад +1

    Dude I'll come work for you and I would be the best employee you ever had. I'm 41 and love jewels with a crazy good work ethic. Lmk bro!

  • @zhangyi674
    @zhangyi674 Месяц назад

    Suggestion: make a bot to answer to general questions, the common questions that can be resolved without customer service that can be redirected to a FAQ page on the answer if that doesn't do the job escalate that to a live customer service. If possible on the non-working hours doing the night it writes the problem to a database to later be answer by a live customer service agent.

  • @MarieFrancois-ij2lv
    @MarieFrancois-ij2lv Месяц назад

    I love this Man , he really care for customer, thank you Max can’t wait to get back ❤❤❤❤❤❤❤❤❤❤❤❤

  • @dentgent768
    @dentgent768 Месяц назад +1

    It's so hard to find good help. It's terrible. Often people don't care or hate. So they want to see your business fail. Rarely do you find someone who will treat it like there own. Karmic debt is real and it will be paid.

  • @chiefkeef8902
    @chiefkeef8902 27 дней назад

    Not picking up the phone is wild, how hard is it? Unless they are in the bathroom or on another line…

  • @ReydeBahia
    @ReydeBahia Месяц назад

    Funny I actually called your business to get a ring some years back. Modest 10k budget they guy basically told me it wasn’t much he could do for that price , I ended up going Johnny Dang after that 🔺

  • @jondough9651
    @jondough9651 Месяц назад +3

    I was one of the missed phone calls and went somewhere else. I will try calling again when i need a custom piece.

  • @DoronBond
    @DoronBond Месяц назад

    3:08 bro ..that part ..I mean dang if people would do THAT this video probably wouldn’t exist

  • @ChadNeveu
    @ChadNeveu Месяц назад +2

    I have not missed a single call since 2008

  • @JT-ex3vq
    @JT-ex3vq Месяц назад +1

    wtf does the dog do 😂

  • @skybeee
    @skybeee 26 дней назад

    this shit is hella entertaining

  • @user-kw5wo9xi8e
    @user-kw5wo9xi8e Месяц назад

    ❤❤❤

  • @mariogutierrez332
    @mariogutierrez332 Месяц назад +1

    @trax keep them accountable and results will prevail

  • @letsduel
    @letsduel Месяц назад +2

    Smooth is fast.

  • @astrohoodie5290
    @astrohoodie5290 Месяц назад +3

    Someone get this guy in a movie his a G!!! I’m not even into jewellery or watches. Guy Ritchie call this man up 🎥 🍿

  • @outsidegreaserecords
    @outsidegreaserecords Месяц назад

    ALL OF YOU

  • @MD-qu6fm
    @MD-qu6fm Месяц назад

    Maybe have a group of people that just answer the phones that’s there main focus so all calls can be picked up

  • @BOOGOTTINYC
    @BOOGOTTINYC Месяц назад +3

    So you gonna tell the truth about your boss if they may see the video later ???????? Nah "My Boss is Phenomenal "Hes a inspiration..."Lol " yeah yall know what it is ...."LOL"

  • @Positivevibesonly3-16
    @Positivevibesonly3-16 Месяц назад

    Shit if i could work from out of the country online somehow like live chat i would do it for free bro Just cause its TRAX And this boss is the boss of all bosses!!Exp points