Was on Fraser Island a few years ago. Had my 30 second awning out at Waddy Point, it was a bit windy so I had a leg down and a few pegs in to tie it down. We watched as someone else went further down the beach and proceeded to try and set theres up with the car facing the wrong way. It folded over onto the roof as they were trying to set it up in too high a wind, in the wrong direction, with only one person. They strapped it down and drove off towards orchid beach. Another guy in our group saw this and thought they might be heading to the Orchid Beach rubbish dump. He waited 10 minutes then drove up there, sure enough there was the awning. He packed it into his car, and once home, called them up and ordered all of the required replacement parts to fix the awning for about $450. He still has it, best $450 he's ever spent.
Its refreshing when you get good customer service these days. I live in Minnesota, and even getting support here is a pain at times, great to hear you were supported well.
Nah, if its a manufacturing fault they should have sent you a whole new kit! You can’t expect the customer to undertake the repairs on a Warranty claim. I hate chinese made shit. We should be able to stitch it here in Australia.
Got the same issue with mine unfortunately mines second hand but was never fitted by the original owner & no reciept i put 2 self tappers in to hold the canvas in its spot , i hope it works, all i had was a tiny screw holding that canvas on ? yours ?
@@Haveacrack76 Just a update on mine I also got a replacement cover after contacting them and using your video as a reference thanks very much & despite having no receipt it was a none issue Thanks paul at 30second awning
Was on Fraser Island a few years ago. Had my 30 second awning out at Waddy Point, it was a bit windy so I had a leg down and a few pegs in to tie it down. We watched as someone else went further down the beach and proceeded to try and set theres up with the car facing the wrong way. It folded over onto the roof as they were trying to set it up in too high a wind, in the wrong direction, with only one person. They strapped it down and drove off towards orchid beach. Another guy in our group saw this and thought they might be heading to the Orchid Beach rubbish dump. He waited 10 minutes then drove up there, sure enough there was the awning. He packed it into his car, and once home, called them up and ordered all of the required replacement parts to fix the awning for about $450. He still has it, best $450 he's ever spent.
HAHA thats classic.
Its refreshing when you get good customer service these days. I live in Minnesota, and even getting support here is a pain at times, great to hear you were supported well.
It really is good to see
Great Video. Thanks for showing us the problem and how good the after sales service is. Looked easy enough for two people to swap over the canvas.
It was easy enough for sure. We just made it look hard ;)
Great to hear the customer support was so good!
It really is mate
Love to see good companies taking care of customers
me too mate
Great to hear of a firm with proper customer service!!!!
"Fold in the cheese" 😂😂 made me look up that episode to watch it again lol
HAHA it took me a while for me to understand what Sarah was talking about. It fits :)
Soldering iron to make holes in canvas inline with existing holes in aluminium arms?
Nah, if its a manufacturing fault they should have sent you a whole new kit! You can’t expect the customer to undertake the repairs on a Warranty claim. I hate chinese made shit. We should be able to stitch it here in Australia.
I didnt mind mate. It was fairly simple solution.
Got the same issue with mine unfortunately mines second hand but was never fitted by the original owner & no reciept i put 2 self tappers in to hold the canvas in its spot , i hope it works, all i had was a tiny screw holding that canvas on ? yours ?
I had 2 screws. One tiny one and another about 15mm long
@@Haveacrack76 no mate just the tiny little one for me wasn"t happy
@@Haveacrack76 Just a update on mine I also got a replacement cover after contacting them and using your video as a reference thanks very much & despite having no receipt it was a none issue Thanks paul at 30second awning
@@markb936 Thats awesome mate. Glad it worked out.