Very happy my video was able to help you out, I had so many issues at first until I was able to figure this out and decided to post a video to help others.
Thank you! This was mega useful! Ribble customer support directed me to this video, so they think so too. I am surprised that given that this is not obvious (even to someone who has been cycling a long time) that Ribble would have their own instruction video or even a piece of paper in the bike box that describes this, but oh well, good job you were here to save the day.
After you put the cap on (stem cover) tightening the screw applies preload on the bearings, it's not for compressing the expander (although it can be in different more basic types) but in this case pulls all the parts together. The important part is different torque values: expander should be (depending on the manufacturer) from 4.5-6Nm (some say 9, but you can easily crack the tube above 6, I would stay at 5Nm) and preload usually around 2.5Nm. Over-torquing a preload screw can lead to excessive wear of the steerer bearings. Since you did everything right it's not a critique, just expanding on the topic since I'm having an expander issues myself and getting into details more and more. Turns out the 20mm long insert is not capable of sufficiently supporting stem load when sprinting and uphills out of the saddle, so it's loose after every single ride. Going to buy a longer one, hopefully that'll do the trick.
That's awesome man, I'm glad it arrived hopefully the wait wasn't terrible. Make sure to follow my IG so I can see your new ride and congratulations you are going to love your bike.
@@TheCyclingConquistador Sadly it was, a part of the Level 5 bar was broke and look to me like someone put black tape around but I find out. I' m kind it mad about.
My new Ribble bike came today with the same issue, but I think the expander maybe faulty as it won't keep tight following your guide, trying to get them to send me a new one out asap thank you this video helped me a lot
Sorry to hear that man, is a bummer because as soon as I got mine I just wanted to take it out asap. But I’m sure ribble will take good care of you they have been great with customer service.
Same issue, and sadly the video Ribble linked me to did not explain this well, they said I only had to tighten the top cap, and not that the bolt below had to be tightened to a torque of 8Nm... Hopefully this will sort my headset coming loose issues.
Thanks for the vid, tried this and still have a tiny bit of play. I'll give it another go tomorrow to try and get rid of it entirely. Should the screw in the middle of the compression unit be torqued to a certain Nm? What about the stem bolt?
Expander 4.5-6Nm (some say 9, but I think it's way too high, you can crack the tube at 6 in some forks) and preload (stem cover screw) usually around 2.5Nm. Stem bolts around 6Nm. When secured properly stem should keep the whole thing in place. Over-torquing preload screw can lead to excessive steerer bearings wear.
keep an eye on those compression plugs from Ribble, I found them to be very poor quality. The springs that go around rusted and failed after on a few months. I switched to a specialized plug and have had no issue since, it is also lighter. The bike is good though 20k on my Slr so far!
Hi there, Can't believe there is a how to video specifically for Ribble, think I've got that same issue but with the sad bonus of handling/steering issue. If it's no trouble, would it be possible if you could provide an exploded view breakdown of the bits that came on your headset in between the aerocap and bearing? I haven't had a call back from Ribble since I first made contact with them on the 12th and last on the 18th. Mine isn't integrated.. So i've the usual stuff top to bottom... screw, cap, stem, 3 spacers, then the aerocap, below the aerocap is just the one piece c shaped ring which sits between the aerocap and bearing. Is that the bit(s) you have the same as me? or do you have an additional piece e.g. washer/spacer? My lbs reckons a spacer/washer could be missing as they've taken a look and I have assumed they've taken the plug out and refitted. Still have the rocking headset...
Hi @Alecishereee, please could you drop realbikepeople@ribble.com an email with your order number on and we can ask Customer Services to get in touch. Thanks, H @ Ribble.
@@RibbleCyclesChannel Hi, i've tried to forward my email from last week to the above, but received a bounce back email. I've sent it to 'ribble.co.uk' just in case it was a typo
@@RibbleCyclesChannel Hi Ribble, I've made contact on the 12th October (live chat), 15th October (Live chat), 18th October (called ribble), emailed on the 25th, cant get in touch with the email you've provided on this thread last week, called again on the 2nd November. I've not received a call back despite being promised when initiating contact on chat and call. It's coming to a month now. Why are you ignoring me? What is going on?
I believe that the 6 Nm refers to the torc on the side screws, not top one. 8 Nm for the internal insert. Top screw until it catches. ruclips.net/video/njjCoQn7WoA/видео.html
Not only is this a very clear, concise video it sorted my very loose headset out in a couple of minutes. I’m very grateful. Massive thank you 🙏
Very happy my video was able to help you out, I had so many issues at first until I was able to figure this out and decided to post a video to help others.
Thank you! This was mega useful! Ribble customer support directed me to this video, so they think so too.
I am surprised that given that this is not obvious (even to someone who has been cycling a long time) that Ribble would have their own instruction video or even a piece of paper in the bike box that describes this, but oh well, good job you were here to save the day.
That’s awesome, I’m very happy my video was able to help you.
Thank you so much for this video. I’ve never been happy with the headset and can’t believe Ribble didn’t make this more clear. 😊
I’m very happy my video was helpful.
After you put the cap on (stem cover) tightening the screw applies preload on the bearings, it's not for compressing the expander (although it can be in different more basic types) but in this case pulls all the parts together. The important part is different torque values: expander should be (depending on the manufacturer) from 4.5-6Nm (some say 9, but you can easily crack the tube above 6, I would stay at 5Nm) and preload usually around 2.5Nm. Over-torquing a preload screw can lead to excessive wear of the steerer bearings. Since you did everything right it's not a critique, just expanding on the topic since I'm having an expander issues myself and getting into details more and more. Turns out the 20mm long insert is not capable of sufficiently supporting stem load when sprinting and uphills out of the saddle, so it's loose after every single ride. Going to buy a longer one, hopefully that'll do the trick.
Did not turn handlebar to check for stiffness while preloading
Thank you! For the video I just got my bike today 4/20/2021 and I was having the same problem. Very helpful.
That's awesome man, I'm glad it arrived hopefully the wait wasn't terrible. Make sure to follow my IG so I can see your new ride and congratulations you are going to love your bike.
@@TheCyclingConquistador Sadly it was, a part of the Level 5 bar was broke and look to me like someone put black tape around but I find out. I' m kind it mad about.
I took forever to figure this out .. tka for the nice video 😮
glad to help
The video that I needed! Thanks for sharing!
You are welcome, glad my video was helpful.
Thanks for posting this! I had the same issue and was really lucky to find this video
That's awesome I'm glad it helped you out.
Make sure to subscribe for more content.
Thanks for this concise vid. Helpful
Excellent. Sorted my issue on a newly delivered Endurance SL. Thank you very much.
Happy to help
My new Ribble bike came today with the same issue, but I think the expander maybe faulty as it won't keep tight following your guide, trying to get them to send me a new one out asap thank you this video helped me a lot
Sorry to hear that man, is a bummer because as soon as I got mine I just wanted to take it out asap. But I’m sure ribble will take good care of you they have been great with customer service.
@@TheCyclingConquistador I called them this morning said they were going to call back and nothing from them as yet
They will get back to you , it took them about two days to get back to me.
Same issue, and sadly the video Ribble linked me to did not explain this well, they said I only had to tighten the top cap, and not that the bolt below had to be tightened to a torque of 8Nm...
Hopefully this will sort my headset coming loose issues.
I’m glad you found this video, now go ride the heck of that bike.
How can I remove the screw with the top cap? The screw and top cap is stuck in the compression plug and its hard to remove it
Amazing video
Im glad you found it useful.
Yep had the same problem. Lol. Sorted.
I’m glad you got it fixed.
Is that a cat 🐱 or a squealing disk brake? 😊
Thanks for the vid, tried this and still have a tiny bit of play. I'll give it another go tomorrow to try and get rid of it entirely. Should the screw in the middle of the compression unit be torqued to a certain Nm? What about the stem bolt?
Expander 4.5-6Nm (some say 9, but I think it's way too high, you can crack the tube at 6 in some forks) and preload (stem cover screw) usually around 2.5Nm. Stem bolts around 6Nm. When secured properly stem should keep the whole thing in place. Over-torquing preload screw can lead to excessive steerer bearings wear.
keep an eye on those compression plugs from Ribble, I found them to be very poor quality. The springs that go around rusted and failed after on a few months. I switched to a specialized plug and have had no issue since, it is also lighter. The bike is good though 20k on my Slr so far!
Hi which Specialized bung did you use? I keep getting a tiny bit of play every 100 miles or so.
Hi there,
Can't believe there is a how to video specifically for Ribble, think I've got that same issue but with the sad bonus of handling/steering issue.
If it's no trouble, would it be possible if you could provide an exploded view breakdown of the bits that came on your headset in between the aerocap and bearing? I haven't had a call back from Ribble since I first made contact with them on the 12th and last on the 18th.
Mine isn't integrated.. So i've the usual stuff top to bottom... screw, cap, stem, 3 spacers, then the aerocap, below the aerocap is just the one piece c shaped ring which sits between the aerocap and bearing. Is that the bit(s) you have the same as me? or do you have an additional piece e.g. washer/spacer? My lbs reckons a spacer/washer could be missing as they've taken a look and I have assumed they've taken the plug out and refitted.
Still have the rocking headset...
Hi @Alecishereee, please could you drop realbikepeople@ribble.com an email with your order number on and we can ask Customer Services to get in touch. Thanks, H @ Ribble.
@@RibbleCyclesChannel Hi, i've tried to forward my email from last week to the above, but received a bounce back email. I've sent it to 'ribble.co.uk' just in case it was a typo
@@RibbleCyclesChannel Received bounceback emails on both .com and .co.uk
@@RibbleCyclesChannel
Hi Ribble,
I've made contact on the 12th October (live chat), 15th October (Live chat), 18th October (called ribble), emailed on the 25th, cant get in touch with the email you've provided on this thread last week, called again on the 2nd November. I've not received a call back despite being promised when initiating contact on chat and call.
It's coming to a month now. Why are you ignoring me? What is going on?
Is this compression plug is applicable to alloy or steel steerer tube fork
Up
I believe that the 6 Nm refers to the torc on the side screws, not top one.
8 Nm for the internal insert.
Top screw until it catches.
ruclips.net/video/njjCoQn7WoA/видео.html
Out of interest where did you get the 8nm for the compression plug? I can't seem to find official guidance on the torque
About half way through this Ribble video:
ruclips.net/video/njjCoQn7WoA/видео.htmlsi=Dj1ohPBpglGM45AR
Anybody who doesn't know this has no business working on bikes