How to Deliver Bad News to a Customer
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- Опубликовано: 8 сен 2024
- This video is about how to deliver bad news to customers and presents 3 keys that doctors use to deliver bad news to patients and their families.
This video is part of our Customer Service Online Learning: www.myragolden...
Awww just saw the end...so glad your father is well!
Had to watch it over cause during her speech all was on my mind was if her father was ok....I'm so glad to know that he is ok.
So sorry to hear about your father. That said, you're legitimately saying that good customer service, is just caring for the person on the other end of the situation. If you can't walk a mile in another persons boots, you're not suited to customer service.
Thank you! This was the message that I needed to hear. Going to try this at work tomorrow. I'm glad your father is well. Love the pic at the end! Beautiful!
Instablaster.
1 word. Clarity. Thank you very much. More power to you and hope your dad is doing well. God bless you all.
Thank you for this wisdom. Is your father okay? I hope all is well.
Thank you for the video. I appreciate the time you have taken to help with this video and the others I have watched. Thumbs Up! - BUT, there is a huge difference between talking to a doctor who the "customer" wants to have the best of relationships with so that the doctor can do his best. In my case, yes, I could waive the cancellation policy and give them all their money back. It is a choice that I have full control over. That's why they're screaming and cussing.
You're welcome - and I agree!
God bless you
This is very helpful 👍
You are very helpful .
Thank you myra such a good viedos are posting for us which are assertively very very useful ❤️
Glad you like them!
Amazing!!!
Very usefull video .Thank you
I'm loving thie black n' white video and the content.
Thank you, Floyd!!!
Could you update the autogenerated captions? :)
Effective ❤️
Do you have a retention learning?
What video would you suggest for listening for the customer's fear?
I recommend one of my old, but powerful videos, "Listen with the Intent to Understand" ruclips.net/video/AMmEcVFEvzk/видео.html
❤️❤️❤️
The surgeon should have told your Dad to take care of his own health!! 🗽🇺🇸🍌💐🌴🌱🍐🍏🍆🍅🌶🍯🎂🍫🍑🍓🎗🗳
What?
@@myragolden I know this is a year old, but my thoughts exactly. 🤔? If you ever see this, I want you to know that you touch lives everywhere, and that you are named aptly, A golden ray of sunshine! I LOVE working in my call center position, and I love customer service, but I'm just too much of a pushover! Your de-escalation and assertiveness videos have helped me beyond what you'll ever know. Thank you so much for giving your knowledge to the world. I'm saving up so I can take the De-escalation course, I'm so excited that i'll have enough in a month to take it. Thank you for being so passionate about helping people in a professional, ASSERTIVE way! I'm a daddy's gurl, so my heart burst with joy to hear your daddy was alright, what a soldier! Take care, love.
This is pointless. Customer Service shouldn’t even be a job. It should just be AI. Human beings aren’t meant to take calls 8 hours a day. Everything you mentioned should not even exist. “10 ways to strategize customer support,” please lol. This type of science is pseudoscience at best. Its an embarrassment. Customers are children, so treat everyone like children, right? Such a disgusting display of intelligence.
Thanks for your interesting perspective. Best wishes for a beautiful 2023!