148. Conviction and Compassion: How to Have Hard Conversations
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- Опубликовано: 4 окт 2024
- To navigate the difficulties of having hard conversations, Stanford GSB Professor Irv Grousbeck says we need the right balance of conviction and compassion.
"Directness, with respect, is essential,” says Grousbeck, The MBA Class of 1980 Adjunct Professor of Management. "So many of our students feel that if you're direct with someone, somehow that's harsh. The art of good conversation management, I think, does involve directness and respect at the same time."
At both Stanford Graduate School of Business and Stanford Medical School, Grousbeck teaches courses on managing difficult conversations, equipping students to be direct while being respectful, to be strong while being warm, and to resist any urge to beat around the bush. “Don’t mistake vagueness for compassion,” he says. “Being vague with somebody is not being compassionate. They deserve to know where they stand.”
In this episode of Think Fast, Talk Smart, Grousbeck and host Matt Abrahams explore practical tips and strategies for navigating difficult conversations, from the importance of listening and pausing to the value of rehearsing your words in advance - they even go through a role-playing exercise to illustrate the nuance of communicating with confidence, empathy, and skill.
I didn't have any opportunity to study abroad at all when I was young so being able to hear and listen to this kind of podcast is the best way for me to learn new ideas. Thanks a lot for great talk 😂. From Thailand
This podcast is exactly what I've been needing! The insights are so valuable, that I'm hitting replay to make sure I absorb everything.
Thank you Matt and Erv I tremendously enjoy your conversation and appreciate the work and effort that you guys put in to produce such a masterclass. I’ll definitely tune in for more videos and in the meantime go back watching previous videos to ensure I don’t miss anything on this exceptional channel.
I don't know how i found this podcast,but its first podcast,it makes me better,and improving my english.Thanks a lot .Its really help me,i will back to here,and again listen to podcast
Great lesson! 👍Look forward to more this kind of lesson!🙏
Amazing, applicable, and beautiful. Thankyou.
The three ingredients are sublime...
Great lesson. Thank you🙏🏽
1 minute in and very interesting idea on entrepreneurship.
This is great!
thanks for your lecture.
great teaching
Really , very helpful ❤
great