Is this how Suzuki Service Centre Cheats their customers | Fraud

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  • Опубликовано: 2 дек 2024

Комментарии • 157

  • @yamahar15club
    @yamahar15club 2 года назад +14

    Thanks for exposing these scammers - Suzuki should take serious actions on these scammers. Unfortunately the service centres in India try to scam their customers. Thanks again for exposing these guys.

  • @ApexPredator238
    @ApexPredator238 2 года назад +15

    Scams like this are happening alomost everywhere, thank you for highlighting this issue!!!!!!

  • @ArunKumar-iv4si
    @ArunKumar-iv4si 2 года назад +27

    Hi Sachin and Kiran - why don't you tweet this and tag Suzuki India and Global? By your explanation - its very clear that its a clear case of cheating and whoever is responsible - has to own it up and doesnt repeat it again. Maybe if Suzuki intervenes - they might budge.

  • @vishveshkavdi
    @vishveshkavdi 2 года назад +42

    The Service Centre you went is infamous for their services. Even their normal service centre for smaller bikes is involved in such activities, for servicing they simply wash and give back the bikes.

  • @rajatmehndiratta8255
    @rajatmehndiratta8255 2 года назад +8

    Scams like these are becoming so common nowadays.
    Last month me and my friend went to a TVS service center for his bike service in our city jaipur. We left our bike there and came back home. In the evening they called us and said your bike is ready.
    The moment we reached there, we saw :
    1. They didn't washed the bike.
    2. They said that they have changed engine oil but in reality (when we rode the bike) - The performance was exactly same as before we left it for service. We asked them to let us check if they've really changed the engine oil or not - The moment we saw the color of the oil it was completely black !! (New engine oil color is Sky bluish). We complained there and made a video of the engine oil and everything! They finally changed it but it wasted another hour of our life !
    We don't expect all this from THE AUTHORISED SERVICE CENTERS (at least)🙏🏻
    I just hope that things get better and they all just stop SCAMMING US. !!

  • @Riyaz_Patel
    @Riyaz_Patel 2 года назад +10

    Thanks for sharing this experience.... Ths will make bike owners more vigilant towards AUTHORIZED SERVICE CENTREs..... .... Some official from Suzuki should monitor this and act ASAP...

  • @aashishsurve3458
    @aashishsurve3458 2 года назад +14

    Thanks for ur update
    Really appreciate ur concern that no one should get cheated irrespective of nature of bike at service centre - due to their hard earned money. This indicates ur caring & humble nature .
    Keep it up ur good work & wish you both " All the Very Best in Life " Congratulations for ur new bike GS & addition of new shop earlier

  • @vijendrakhemnar
    @vijendrakhemnar 2 года назад +3

    Thank you guys for this info! Such bad practises should be reported. That rim cutting was totally stupid. I could feel the frustration and anger in your voice.

  • @habibbashashaikh4299
    @habibbashashaikh4299 2 года назад +1

    Sir access125 scooter mean bahut problem hai complete Kaha Kare scooter upgrade hone chiye satring problem hai back siad tyer chota hai fiber body not best metal best upgrade kab hoga

  • @mysticeiravlogs8952
    @mysticeiravlogs8952 2 года назад +4

    Thanks for enlightening. Really appreciate of you guys explaining. Scammers are everywhere man

  • @rajbagwe3909
    @rajbagwe3909 2 года назад +9

    This looks like a common story everywhere. Similar experience with RE years back. But consumer court complaints help.
    If these guys trouble you with some legal notice, raise a consumer Court complaint or even higher.

    • @Delta3068
      @Delta3068 2 года назад

      Worst advice....better to get local friendly mechanic.

    • @rajbagwe3909
      @rajbagwe3909 2 года назад

      @@Delta3068 yes , Local mechanics are the best especially for RE or other motorcycles.
      what if parts are in warranty, will you go to your friend or ask the company for part Replacement?

    • @Delta3068
      @Delta3068 2 года назад +1

      @@rajbagwe3909 Yes if worried about warranty stick to authorised till the book says. However most warranty parts will get reply "sir...wear and tear item so will not be covered".

  • @nishilmorris2256
    @nishilmorris2256 2 года назад +9

    Thank you for sharing this I can say that the handwritten bill looks like someone made the seven hundred (700) number to seven thousand (7000) by adding an extra zero.

  • @rajhatkar2370
    @rajhatkar2370 2 года назад +4

    Suzuki service centers are the worst. I own a Gixxer and I was charged for tyre replacement under warranty by the desk guy and they also damaged the rim, the bike was not even a month old back then. But I reported the issue to the manager the next day he refunded my money back and asked me why did I pay for under warranty service. I lashed out at him literally the guy who's supposed to give the correct information is not doing his job and was frequently involved in such scams. Since then I have stopped going to the service centre. I just do it myself.

    • @hawokgamerz
      @hawokgamerz Год назад

      I am thinking to buy gixxer sf.
      Do u recommend buying it and can u pls explain more about after sales services and parts availability?
      Pls share your experience

    • @Contairiderz
      @Contairiderz 6 месяцев назад

      Please don't buy
      I'm suffering from 2017 gixxer and now for v strom

  • @karanpatil6542
    @karanpatil6542 2 года назад +5

    Hey Kiran and Sachin!
    First of all, a much needed video on the service centers!
    Unfortunately, majority of service centers are scamsters!
    Can you believe if I say my sister was scammed for 7K in service for a Honda Activa 125?
    They charged her 400 for washinga for a scooty?!!
    and brakepads, oil change and what not everything costing 1k above, and telling her they've used the topppest quality parts hence the price.
    When I got to know about it the next day, I had to literally threaten with calling police and creating a scene in fron of other customers for them to accept their fault and they paid back 5.5k.
    it was a horrible experience, but sucks that we don't have any good service centers in Navi Mumbai which don't cheat( at least not in Honda, TVS and Maruti suzuki.)

  • @nikhilmunde5276
    @nikhilmunde5276 2 года назад +3

    Suzuki centers r bad in Thane. i went with burgman for 4th service. and the screwed it so bad that it continuously gave issues. they dont even acknowledge their mistakes. very very bad service. Hope you guys dont get such issues again from them. all the best, n keep wrooming

  • @salmankhan-nn3sv
    @salmankhan-nn3sv Год назад +1

    Suzuki Service Centre Staffs are Cheating with Customers this is Facts , I had worst Experience with Suzuki Service Centre.

  • @kirangole3287
    @kirangole3287 2 года назад +4

    Never go to service stations....instead look for private ones which have good review.

  • @Chowmeinchor
    @Chowmeinchor 2 года назад +1

    That kachha bill was a sure shot scam, the service manager or the guy handling outside vendor is a fraud for sure.

  • @niharpatil3844
    @niharpatil3844 2 года назад +3

    Suzuki is only concerned about their sales rather than servicing network. In this case I guess after owning a middleweight bike I've to do each and every maintenance, repair all by myself so that my bike will never have to be claimed via insurance

    • @hawokgamerz
      @hawokgamerz Год назад +1

      Is after sales service of suzuki is sooo bad almost everywhere?
      I am thinking to buy gixxer sf but not sure about services.

  • @raghuramenterprises4512
    @raghuramenterprises4512 2 года назад +4

    suzuki service centers do this across the country......my access scooter twice they charged unreasonable amout and i had to argue with them to get it removed from the bill......they charge service charges for servicing the bike and along with it they added engine opening and cleaning charges and it was added for each compartment separately

  • @raviahuja549
    @raviahuja549 2 года назад +1

    Shame on Suzuki as they are trying to cheat customers as their bikes are not selling.

  • @rohanhiwale9629
    @rohanhiwale9629 2 года назад +3

    That's suzuki aftersales "In action" for us at least to grass root level & only in India, Kudos!!!

  • @forkntravel365
    @forkntravel365 2 года назад +2

    Oo ho this is scam ..thank you for pointing out these points..
    Thank you for sharing this information among us.

  • @hkm2369
    @hkm2369 2 года назад +2

    The Authorised Service Center Manager's cabin there you always find Suzuki India 2 Wheeler's chief Engineers mail id. Mail him with details of something too wrong.

  • @riyollewis4599
    @riyollewis4599 2 года назад +1

    Wow very informative. Even i faced a similar issue with RE but a complaint and threat to tweet and email Siddharth lal resolved the proy😅

  • @jamesnelson0922
    @jamesnelson0922 2 года назад +1

    Just saw your video it was very bad this service centre has no coordination...

  • @AdityaAdv
    @AdityaAdv 2 года назад +7

    I have a doubt that the cut rims may not even be From your bike.. I think they might have kept your set of rims and showed you and old cut set lying with them

  • @euriboyka6784
    @euriboyka6784 2 года назад +1

    It's Not Suzuki's Fault It's clearly Those Guys Are Cheating With Customers They Are Responsible For Creating Bad Image For Brand. We Should Not Blame Suzuki

  • @sujibkumarmondal
    @sujibkumarmondal 2 года назад +1

    Suzuki has this bad reputation over from many places.

  • @Xplore360india
    @Xplore360india 2 года назад +2

    is it legal to cut the rims?

  • @deepalishambharkar3307
    @deepalishambharkar3307 2 года назад

    True. Even our scooter Access was not serviced but charged 4k,

  • @LimitlessTraveller
    @LimitlessTraveller 2 года назад +1

    me virar fortpoint Automotive Pvt Ltd madhun xpulse ghetli... dilivery chya divshi mazya kadhu Transport & handling charges 1700 ghetle.. 1500 rto chya navane ghetle.. aaj sagle bills aale tyt transport & handling include karun final bill aahe 3200 maze tyanchya kade extra aahet. Hero la mail taklay me. tyacha reply pn aalay ki aamchi team tumhala contact Karel.

  • @gamegod5559
    @gamegod5559 2 года назад +6

    Going tomorrow to claim my Mt15 insurance. I also have my rim small bent exactly like yours. Thanks for this knowledge. Definitely going to check for everything now.

    • @kunalganguly1834
      @kunalganguly1834 2 года назад

      Dude I am in the same shit and the insurance party is not letting me claim

    • @gamegod5559
      @gamegod5559 2 года назад

      @@kunalganguly1834 ohh thats bad, My survey was done just today. Lets see what they say to me

  • @vanditm6021
    @vanditm6021 2 года назад +2

    This is really disappointing, we are buying and spending our hard earned money, and these kind of people thinks we are morons.

  • @rock.c6689
    @rock.c6689 2 года назад

    Hota yaar dada aasa..!
    Dnt get sad ..
    cheer up ..!
    Thanks for ur information..
    Stay happy 😃

  • @niteshramwani1599
    @niteshramwani1599 2 года назад +4

    Sir which insurance company you have for Suzuki v strom

  • @jj_infotainment
    @jj_infotainment 2 года назад +2

    Guys just call in Suzuki motorcycle India
    They are very responsive...

  • @anirbanghosh5066
    @anirbanghosh5066 2 года назад +1

    According to me yamaha and honda are good at service and heard good things for triumph as well....kawasaki, suzuki and even bmw hv problems at least in westbengal

  • @bellysam
    @bellysam 2 года назад

    thank u very much for this info this is life saving !!

  • @wogixxerwala_fitguy
    @wogixxerwala_fitguy Год назад

    Suzuki Gixxer sf bs6 meri 40 din se part nhi AA Raha please suggest me something
    Dimag kharab ho rakha h

  • @sumedhshirsat1
    @sumedhshirsat1 2 года назад

    shall i go for suzuki as this scam happen on bigger motor cycle they will do with smaller as well

  • @gamz9073
    @gamz9073 2 года назад +1

    True story even in Mira road. THANE SAI POINT HONDA LOOTED CUSTOMER.

  • @AdvQst
    @AdvQst 2 года назад

    They all do that kind of nonsense, even car workshops.... only few Tata & Hyundai guys I felt reasonable and honestly guided me. I had an unfortunate crash with my VW over the weekend and as you might be aware... VW needs to score loads of miles before they can be at par with even Hyundai as far as service is concerned. Just the front bumper was damaged and the bracket which holds the left fog lamp was broken due to which the fog lamp was loose. The guy quoted me around 20k asking to replace the bumper, grille and both the lamps, and use my insurance. I told him to take a hike :P
    Finally we settled on just changing the fog lamp and a portion of the grille within just 4.4k, that too because just the bracket didn't come as a separate item had to be purchased together as a complete kit. Still VW is pretty expensive!
    Anyways, I wanted peace of mind wrt service and that was one of the main drivers for me buying a KTM. So far the experience has been fine.

  • @pritammantri
    @pritammantri 2 года назад

    Suzuki service centre does this many times. Incidence also happened with me where they changed parts without confirmation which doesn't needed and then didn't refunded money nor took back parts

  • @revzzrider
    @revzzrider 2 года назад +1

    @08:19 that Pakeza Workshop will not see weather its 650 or 150cc bike rim, charges will be same Lmao, those Suzuki guys should be put behind bars for forgery under section 420 IPC

  • @arshadshaikh7672
    @arshadshaikh7672 2 года назад

    Thanks guys for highlighting…
    Also Scooters First year 4 free service me they’re charging more then 800/-
    Literally Cheated

  • @rollsandjoys3981
    @rollsandjoys3981 2 года назад +2

    Very informative !

  • @drivingpune591
    @drivingpune591 2 года назад +3

    This is scary really scary , @Suzuki2Wheelers what is this , i was abt to go for vstrom but i now i have to think on this side which is really important.

  • @JV-nt9bp
    @JV-nt9bp Год назад

    All service centers have to be profitable by cheating customers. Companies don’t care a they have taken their money in setting up the workshop. Besides now a new rule in India has come where you have the right to repair yourself . Well done 👍🏻

  • @sohailsharai3341
    @sohailsharai3341 2 года назад +1

    Last week sirf Burgmann ke front mudguard ka bolt slip hogaya kehkar 250 rupees charge kiya gaya muje sirf bolt open karne, last week service centre mein muje 5500 rupees charge kiye gaye

  • @manishshah2500
    @manishshah2500 2 года назад

    Can you share the address of this service centre?

  • @pp180
    @pp180 2 года назад +1

    Damaging the replaced part is mandate from Insurance companies. Nothing wrong in it.

  • @shrinathiyer
    @shrinathiyer 2 года назад +1

    Royal Enfield service centers across Mumbai is expert in these things...

  • @AmitYooo
    @AmitYooo 2 года назад +1

    Only reason not to buy Suzuki ।।।।।
    Go for Yamaha or Honda

  • @travellersid2159
    @travellersid2159 2 года назад

    The best mechanic (local market) for spoked wheel balancing and alignment in Jammu cahrges Rs 1000/- include tyres removal and refitting on rims and completely on bike!! Service center charges way more!!!

  • @SDEB50
    @SDEB50 2 года назад

    This is a problem in all the service sector . You will hardly find a service centre who would be genuine.
    This gives you an idea for a new venture .
    WROOM SERVICE . …..

  • @HaiderDesigns
    @HaiderDesigns 2 года назад +1

    Just sue them, guys. Why don't you take any legal action against these fraudsters? Isn't there any legal procedure in such cases?

  • @xpulsetraveldiary
    @xpulsetraveldiary 2 года назад

    Thank you for sharing... This should never happen...

  • @Invincibletalks
    @Invincibletalks 2 года назад

    Nice awareness kiddos to you guys thanks for sharing

  • @imahunter1174
    @imahunter1174 2 года назад

    Thank you both ❤️❤️

  • @sthaker2312
    @sthaker2312 2 года назад

    Good exposed...needs to be aware for each and everyone..

  • @PravinPatil41
    @PravinPatil41 2 года назад +1

    There is no such thing as customer service in our country.

  • @rahul007863
    @rahul007863 2 года назад +1

    They are really scammers, one of my friend just bought Suzuki v Strom 250 adv, usne 1st service ke liye Diya, they kept the bike for whole day, then next day my friend took the bike from service center, he rode the bike from Thane to sakinaka, and he felt bike is not smooth and something is wrong, then he confronted me, and then we came to know that Suzuki guyz didn't put Engine oil in the Engine, and God knows what's the condition of the engine, new bike 1 St service and this blunder happened.

    • @Contairiderz
      @Contairiderz 6 месяцев назад

      Please don't buy
      I'm suffering from 2017 gixxer and now for v strom

  • @dabhoiwalamahammadfaiz
    @dabhoiwalamahammadfaiz 2 года назад

    Not only Suzuki bikes services center are scammer few years ago when my father bought ertiga they stole jack at first service

  • @YouAgain1234
    @YouAgain1234 2 года назад +1

    jitna inki bikes reliable hain.....utne hi ghatiya service centres hain

  • @jm374
    @jm374 2 года назад

    They even take out good spares, and install old half working parts. ...
    Once my Suzuki let's perfectly starting machine, after service starting problem, when I investigated myself they say the starter motor is complaint, it has to be replaced .....
    It's funny, when gave the scooter absolutely no starting problem, when I am taking back the scooter, there is starting problem ..
    They steal good parts ...
    Suzuki .....Pls make servicing transparent .... do it in front of us ....

  • @bangri07
    @bangri07 2 года назад

    No big deal very common most Indian service centres they cheat customers also aluminium rim once damage can't be repaired. Only replacement is the best for rims or alloys.

  • @praveenhegde8107
    @praveenhegde8107 2 года назад +2

    The staff are thiefs

  • @aspinaki
    @aspinaki 2 года назад

    We need tons of kiranSachin.

  • @RavishankarPVarma
    @RavishankarPVarma 2 года назад

    All damaged parts are to be scrapped... Cutting the old rim and giving you a new rim is borned by insurance person. No need to hype the issue.

  • @vickykarar
    @vickykarar 2 года назад +1

    Sorry to say but Suzuki has really bad reputation on regards to customer service or after sales service, in Pune also my family relative was beaten up by Suzuki authorized service center mechanics just because my relatives pointed the still occurring issues at the time of serviced Access 125 delivery. They have goons working for them. Suzuki should revoke their authorisation contract. 🤬

    • @clydesequeira8813
      @clydesequeira8813 2 года назад +1

      Service centers in Pune suck .Get it done outside from a reputed mechanic .You can check out sheris in camp or pit lane in mundhwa.Please do your due diligence though before heading there

  • @motorfabricartadrenaline7432
    @motorfabricartadrenaline7432 2 года назад

    Now a days 2 wheeler service centre are charging like cars--- splitting charges and most of the people are not asking questions....

  • @parans95
    @parans95 2 года назад

    This has nothing to do with Suzuki. It is the people running the sevice center and very common in India. 7000Rupees to lace and spoke a pair of Excel or DID rims is extremely cheap in any part of the world. Even 200cc Dirtbikes usually cost more for a professional lace job without the tubeless layer. Your insurance guy pulling out 1500rupees for the same job on a GSA is just unheard of and highly questionable at this point. The invoice issued doesn't add up as well cos Suzuki never sells the rim as a set. They are all individual components down to the 32 nipples, 2 sets of 16 spokes, 5x rear shock hub etc. To give a lump sum figure just seems fishy. I have bought stuff from suzuki dealers in 3 different countries and have never seen this. Getting charged for battery charging is just unreasonable. Also there shouldn't be any need to charge a battery unless its been sitting around for more than 6 months. This whole scenario doesn't add up in any way at all. By the way, what is this need to get the dealer to wash the bike when it is in for a service? I just don't get it.

  • @siddheshchavan3314
    @siddheshchavan3314 2 года назад

    Ye alag he par Please aap transport vehicles insurance ke liye kuch batao

  • @HarshShah-to7gj
    @HarshShah-to7gj 2 года назад

    Ye Service Centre walo ka yehi majra hota he
    Charge kuch hota he lagate kuch or he
    And Humne bola kuch or hota he service krne but service ke time jo problem aahi nahi sakte vese problem khade krte he ye kharab he wo kharab he
    And Oiling ke time bhi wohi rehta he bolte to he oil dala he Naya but sometimes they didn't add new oil

  • @prolegend5702
    @prolegend5702 2 года назад

    Muze bhi hamare city mai suzuki ki acchi service nahi mil rahi hai

  • @ganeshpatere311
    @ganeshpatere311 2 года назад +1

    This happening with every brand

  • @kaustubhdn
    @kaustubhdn 2 года назад

    Honestly nothing surprising to me here as per my own many experiences at their service centre for my Gixxer SF 250.
    Suzuki makes world class bikes but they really sucks in service part in India & even knowing this they least bothered about it..

  • @farhanmohammad
    @farhanmohammad 2 года назад

    I'm finding it very hard to trust any servicing center to service my bike...

  • @HarshShah-to7gj
    @HarshShah-to7gj 2 года назад

    Yeah I can understand that feeling even there's any scratch on my fascino i get to hurt so it's the Reem that's also in two parts 🙁

  • @_dhruvvvv
    @_dhruvvvv 2 года назад +1

    you could have asked them to compensate for the rim

  • @marchventure_gaurav
    @marchventure_gaurav 2 года назад +2

    Mene 1500 guess Kiya tha 🤦

  • @swapniltalekar3628
    @swapniltalekar3628 2 года назад +4

    Kisi Ka Katane ka bhi Limit hai...sala mera bike ka washing ka 600 bole...abe 600 me pura car wash hota hai..Bislary water se dhoyega kya usko pucha Bike..😂😂😂

  • @iakshaysingh
    @iakshaysingh 2 года назад +1

    Twitter pr suzuki ko tag kr diya hai....

  • @prasulpradeep
    @prasulpradeep 2 года назад

    Horrible Suzuki service centre, please write to the company

  • @jj_infotainment
    @jj_infotainment 2 года назад +1

    Please report this to Suzuki motorcycle India

  • @dhavalshah8484
    @dhavalshah8484 2 года назад

    which co. is good in terms of geniune services charges and dont fraud with customer... when we compare with Kawasaki, trumph, suzuki , bmw n all.. according to your experience

  • @FunnyVideos-mx7tp
    @FunnyVideos-mx7tp 2 года назад

    Pls go to genuine service centers . Some service centers are genuine but service advisors cheat people

  • @p.a.sudhir7951
    @p.a.sudhir7951 2 года назад

    You should approach the consumer court.

  • @rahuljadhav3218
    @rahuljadhav3218 2 года назад

    Review RE hunter 350 PLEASE 😇😇

  • @rishirajchatterjee921
    @rishirajchatterjee921 2 года назад

    All service centres in Thane are thieves. Try the Honda one at Teen hath Naka aap biking chodh doge. There is a good garrage in Thane which does big bikes .. name is Pace and Pixel contact them, you shall not regret it

  • @bibhabmahapatra
    @bibhabmahapatra Год назад

    Don’t why suzuki is appointing only fraudsters in their company all of them are highly unprofessional and mannerless.
    One more common thing I noticed they are usually appointing some basti type fellows in their service centre .
    Don’t know exactly but suzuki doesn’t wants to capture Indian market

  • @suveervhegde
    @suveervhegde 2 года назад

    When i had the same issue with my BMW i got complete refund. Even BMW was ready to give me the rim back.i did not take it though! Also i was made to understand my insurance that for two wheelers there is no cashless insurance!

    • @suveervhegde
      @suveervhegde 2 года назад

      I wasn’t even asked salvage amount 😂

  • @sdas7731
    @sdas7731 2 года назад

    What's new? You are in bikes much longer than me. Did you not know? It is also dishonest to complaint when you are duped. You could have raised your voice much earlier. Almost all service centre cheat their customers. It is a dishonest business. Yamaha showroom demanded extra money as handling charges provided me a false 5 year warranty. Then disqualified my warranty within COVID restrictions. Refused free service. Yamaha complaint cell refused to reply my mail. Then another Yamaha service centre did check my credentials and did provide free service but sprayed oil in my disc brakes after washing and spoiled the brake pads.

  • @Chowmeinchor
    @Chowmeinchor 2 года назад

    Yeh sab sun ke I have dropped plans of buying a foreign mfr. bike in India, bekar ka loot hai. 1 lakh ka rim, itne me naya activa aa jata hai. So mera Interceptor zindabad.

  • @piyushnahar8477
    @piyushnahar8477 2 года назад

    My fev Rider Couple ❤️

  • @Vickyridervlog220cc
    @Vickyridervlog220cc 2 года назад

    Our of Market karaye aap log

  • @MNIKHAn7
    @MNIKHAn7 2 года назад

    isse accha to kisi local bike machanic ke paas jaana acha hai spare parts khud se khareedlo

  • @honest0007
    @honest0007 2 года назад

    Actually service centre to target raheta hai .... maximum spare parts salse karene ka!! to don't wary work work go ahead...

  • @AvdhutVaidya
    @AvdhutVaidya 2 года назад

    God I hope Royal Enfield are good 🙏. I'm new in the world of big bikes.