The GREAT Phone Call™ Process

Alex Nottingham discusses the GREAT Call™ Process - building rapport with new callers leads to increased call conversion and patient experience. Don't be EAGER, be GREAT.
Resources:
- Dental Practice Growth Webinar: 1.allstardenta...
- All-Star Live Dental Training Events: www.allstarden...
- Dental Coaching: www.allstarden...
- All-Star Online Training: www.allstarden...
Highlights:
00:30 - Understanding the Greeting Stage in Great Call Process
01:27 - Importance of Using Caller's Name in Conversations
01:56 - The VIP Pyramid vs. Traditional Sales Approach
02:53 - Key Elements for Building Rapport Effectively
03:49 - Tips for Improving Emotional Intelligence & Soft Skills
04:18 - Engaging Patients: Answering Questions & Overcoming Objections
05:13 - Timing for Asking Appointments Strategically
05:43 - Creating Choice & Urgency in Appointment Setting
06:39 - Ensuring Thoroughness in Gathering Patient Information
About Alex Nottingham JD MBA
Alex is the CEO and Founder of All-Star Dental Academy®. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Master of Business Administration (MBA) from Florida International University.
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