Customer Service QA Calibration Sessions - Part 2: Goals, frequencies and results [Online Course]

Enrol for free to access the #customerservicetraining from Klaus: 🎓 www.klausapp.c...
Customer service QA calibrations are the best way to ensure all of your reviewers are on the same page.
With the basics covered, we now set goals for your quality assurance calibration sessions and look at what to do with the results for the process to become actionable. Triin, Klaus’ Community Manager, shares some scheduling tips courtesy of the Quality Tribe.