JR East to maintain ticket offices to deal with congestion during peak travel periods

East Japan Railway says it will halt moves to reduce the number of ticket offices for the time being to deal with congestion during peak travel periods.
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[@casualweekday-ytshadowbang2469]

I don’t understand how:
- they thought cutting offices 68% down would go smoothly, to begin with
- they’ll find properly trained personnel only for the periods of peak demand