AI integration for enterprise ft. CJ Desai of ServiceNow

Chirantan "CJ" Desai, President and Chief Operating Officer of ServiceNow, discusses implementing AI at enterprise scale, including: how he prioritizes where to integrate AI, the power of constraint-driven innovation, what CIOs are looking for, and the importance of outcome-based selling for AI products.
#AI #AIAscent #Sequoia #Startup #Founder #entrepreneur

[@leadgenjay]

CJ really nailed the importance of outcome-based selling for AI products. A cool tactic I've seen is using AI to analyze customer data for patterns that predict churn. This allows businesses to proactively offer solutions and retain clients-a game-changer for customer success strategies.

[@gotoHuman]

Companies absolutely want a human in the loop for LLM workflows. Rather go semi-autonomous than fully autonomous without user adoption (because there's gonna be errors)

[@paternyao]

True. But I still want to see full autonomous systems 😅

[@gotoHuman]

@@paternyao 😁 Whatever 'full' is...I think more autonomy just means that human intervention moves up a level.. until maybe at some point you have companies being one-CEO-shows :)

[@ClimateDS]

wow. super interesting talk. learned a lot. thanks for sharing

[@terryliu3635]

Great sharing

[@tzenmatteo]

insightful

[@satyamARAS]

How to join investor team in sq capital

[@NeelSandellISAWESOME]

Who's the interviewer?

[@NeelSandellISAWESOME]

Konstantine Buhler

[@pnewhook]

His example of successful AI implementation would involve exacly 0 AI. 🤔