EXPOSED: The Hidden World of African Call Centers - You Won't Believe What I Found!

- 🌍 Welcome to the Grand Finale of Our Africa Adventure! 🌍
Join me on the last day of our whirlwind journey through Africa, where we've explored everything from cutting-edge call centers to groundbreaking customer experience (CX) events. Get ready for an unfiltered, behind-the-scenes vlog, just like you asked for!
BTW if you want to help support our film project: Here's the link to help us finance the edits:
gofund.me/0e4d1a86
🎥 Here's What We Did:
- Kicked off with a high-impact customer experience event.
- Collaborated with the city of the Western Cape.
- Conducted interviews at diverse call centers.
- Engaged with private and public sectors to discuss BPO expansion into Africa.
- Survived 15-hour days of filming - think Texas to New York and back!
✨ Key Takeaways for You, the CX Pros:
- Witnessed innovation in delivering CX for customers living on just $500/month.
- Engaged in discussions about AI, values, emotions, and much more.
- Got insights into the BPO sector and the virtual or "emancipated" version of BPO business in Africa.
- Visited an amazing call center, Paul Lab, with a refreshing family vibe.
- Collaborated with the Singer Group, laying seeds for a film series next year.
🚀 A Special Shoutout:
- To the team for producing an amazing event.
- To the logistics team for scheduling 15-hour days of shoots.
- To Carla, Anna, Joan, Kamille, Kelly, and everyone in the background.
To my family for their unwavering support.
🎬 What's Next?
Stay tuned for our film series releasing in October. Experience the innovation, culture, and energy that is shaping the CX and BPO sectors in Africa. From the highs to the lows, it's all here, and I can't wait to share it with you.
🙏 Thank You for Being Part of This Journey!
Your feedback, support, and engagement mean the world to me. If you've enjoyed this adventure as much as I have, don't forget to hit that "Like" button, subscribe, and ring the notification bell. Let's keep innovating and transforming the world of CX together!
#AfricaAdventure #CXInnovation #CallCenterMagic
💼 Looking to transform your customer experience? Connect with me on social media, and let's make a lasting impact together. Links in the description below.
🔗 Connect with Me:
LinkedIn: / denniswakabayashi
Twitter: cxcreator?lang=en
Instagram: whatisdenni...
Podcast: "CX In the Wild": www.buzzsprout.com/1993558
🎉 See You on the Next Adventure! 🎉

[@asandan]

Hi Dennis, your channel just got suggested to me only now, RUclips has a lot of explaining to do, as to why 😅 One thing I am obsessed about is CX, on and off the ground. I am currently working on as a collections consultant for one of the big banks in South Africa. I think the collections industry in general in South Africa struggles to find a balance between collecting while still maintaining a good customer experience. I think the industry misses to the most important aspect when engaging with the customer, that, we still want to maintain a good relationship with the client and continue with business even after the debt is paid up, we still want the client to share positive word of mouth about the organisation during and after collections. Where and how to we strike a balance while still effectively doing our job and delivering on organisational expectations?! But most importantly I think we need to start with making sure that employees understand the why, this is important. I would really like to work with you, please do invite me when you visit South Africa again, I would like to contribute in anyway I can in sharing light on the importance of CX 🙏🏾

[@cxcreator]

I could not agree with you more, and TBH, your comment is enlightening. I'd love to learn more about your perspective and have you on a video podcast to share your ideas with the CX community worldwide. Can you please DM me on Linkedin to set up a time with my producers to get you on the show? THANK YOU FOR THE SUPPORT! We need more CXers like you in our world!