[LG ThinQ] Connecting Your LG TV To The LG ThinQ App
HTML-код
- Опубликовано: 27 авг 2024
- For next steps, check out these useful links:
Help Library Support: www.lg.com/us/...
To request a repair: www.lg.com/us/...
Our Facebook Support page is another good way to stay connected to all-things LG Support.
LG Facebook Support: / lgussupport
Click Here to Register Your LG Product: www.lg.com/us/mylg/product-registration
My lg thinq all isn't recconising my lg tv and they are connected to the same network, how do I fix it LG support?
I have tried for 2 weeks to connect to the tv. Following these directions. It’s asks if I want to add tv, but app won’t let me add it.
Also cannot air play. Very frustrating
Swear I have the same issue had this tv for a week now
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.
^NS
@@LGUSASupport already did I’m tired of talking to you guys on the phone and you can’t fix it so I will be returning
I'm sorry to hear that. For further assistance, please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.
^NS
Hmm? I have no problem with my LG (crossed fingers) to date, especially using its many programs and Alexa controls. It was also so easy to set up. Good luck and keep pressing the buttons, you'll get it.
What are the benefits of adding my TV to the APP? What is the purpose? To get rid of the remote? Please advise those of us who are technologically inept.
Hi, great question! Yes, when you connect your TV to the ThinQ app, you can control your TV from your mobile phone. You'd be able to launch apps, share content, and much more straight from your mobile phone! ^Chris
Can't we connect without wireless router?. When i clicked on add tv it is asking for a password and i am not sure which password do i need to enter there. I believe it is a router password and i don't have a router. Hope you understand my situation.
Before connecting, ensure the LG Connect Apps on your TV are turned on. You can see it on the setting then network.
Is wireless router necessary??
What if I share internet from a smartphone to the tv??
Will that work
Hello Shweta, welcome to our LG US social media page, based on your recent post, it seems you need an assistance. Please send us a private message together with the model numbasr, and the issue of you product, so that I can assist you further.
^Arnel
Hello Shweta, I'm passing by to check up your case, and this is regarding about your TV, and you ask what kind of internet connection should be use, since then we never heard from you. Do you still need my assistance? If so just let me know. Is there anything else that I can help you with?
^Arnel
Thankyou so much for your reply
Now I am able to connect my tv with the thinq app
No need of any further assistance ☺️
That's great Shweta, If you have any other concern, don't hesitate to reach out to us , and we will be more than happy to assist you, for now I'll go ahead and end our session, but first let me do a recap. You reach out here regarding about your TV that you would like to connect to your ThinQ apps, and thank god everything will be fine now. If you have any other question, just send us a message anytime, for now I'll go ahead and end our session. Again thank you very much and have a great day.
^Arnel
It says in the marketing that I can broadcast content from my phone to my LG, but I seem to be able to do is use my phone as a remote. What’s the point of that? I have a remote.
Hello, Richard. That's an interesting question. The ThinQ app is designed to seamlessly control all of your LG ThinQ Devices with the app, allows the devices to manage themselves.
You may visit the links below to learn more about the ThinQ App.
• www.lg.com/us/lg-thinq
• www.lg.com/us/lg-thinq/vision
Kindly read the content carefully. Should you have any other inquiry, feel free to send us a private message via Facebook or Twitter with a handle @LGUSSupport . Thank you! -Kai
I did everything as guided, but I'm unable to connect my TV to the app. It won't connect again . I reinstalled the app, and now I can't connect my TV. When I enter the PIN from the TV screen to the app, it every time gives me error...
disable the SSID isolation (client isolation) on your wifi setting. as long as the client isolation menu active, your smartphone will never connect to your tv using this app. Good luck!
@@nsoleddisable where ? In tv or smartphone?
I still can not connect to my LG C2. The TV does not pop up in the TV manually Add function of app. Also support phone number does not help. Note: I updated, deleted and readded app, logged on both to the same LG account and Wi-Fi, re-started phone and TV, Registered TV. Please help!
Can i use lg thinq from outside of home
It was working fine before then it suddenly stop. It is connected but my TV wouldnt turn on or off. Neither the remote on the app is not working. Tried to uninstall the app and log in again now it’s asking to add a device. I tried the manual method to add the device but it cant find my TV and also did the QR scanning. It found my TV but the screen on my app is freezing it wouldnt allow me to add. So, how do I resolve this?
We would be delighted to delve deeper into why your ThinQ app is not working properly for your LG TV. We would love to provide you with our LG tutorial video to start: ruclips.net/video/MQgjvDBugv0/видео.htmlsi=yW_A4zIwSF2-2jaV. If you are still having issues, let us move this to a private platform that supports back-and-forth conversation by sending us a private message on Facebook or Twitter using the hashtag @LGUSSupport, including the model and serial numbers of the TV. We'll be more than glad to assist you! ~Rita
www.lg.com/us/support/contact
Can I connect phone network directly to the tv? I have tried but it shows that both mobile and tv are connected to the same network but problem is that I have only one smartphone
Hi there! Do you wish to connect your phone network to your TV for the purpose of casting? If so, please refer to the 'How to cast your iPhone/Android phone to your LG TV' sections in this link: spr.ly/6053ZgEyt. If your phone is hotspot capable, you'd be able to enable this feature and connect your TV to your phone's hotspot. Please refer to your phone's manual for more details! If this doesn't answer your question, please feel free to reply to this comment with additional details! ^Chris
My iPhone says this isn’t a private site and says not to trust it. Should I ignore and instal anyway? Thanks
Hi there, we know that in today's world, it can be scary with all the technology imposters. With that said, the site is safe to download. Please feel free to reach out to us on social media @LGUSSupport with the serial/model number and phone number of our device so that we can ensure things go well in the process. ~Tanisha
Make sure your wifi router has UPnP turned on
Hello, Benjamin! We appreciate your feedback, and it provides us with a fresh perspective that helps us improve our services and shape future product developments. Please know that you are always welcome to share your feedback, suggestions, and recommendations regarding our products and services through our feedback portal: www.lg.com/us/support/feedback. This page permits our valued customers, like you, to freely express their opinions, complaints, and concerns directly to LG management. We assure you that these reports are reviewed by the LG Management Team and are considered valuable input. If you have any other concerns or inquiries regarding your LG products, just send us a private message on Facebook or Twitter using @LGUSSupport. We'll be more than happy to assist you. -Shae
hello lg can I do that without a router I don't use router I share data to TV I hope u respond quickly
Hi, kamel. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
I had to turn off the VPN on my phone to get the ThinQ app to connect to TV. So if you also have a VPN, try turning it off while using the app.
We appreciate you bringing this to our attention. We'd like to hear more from you and other ways that you were able to fix the issue. Please send us your feedback through this link in the description: www.lg.com/us/support/feedback. ^Anthony
Day 5 still trying to connect my phone with the tv. No chance
Hey there. We appreciate you bringing this to our attention and want to ensure that you are getting the best possible experience with using your TV. Please send us a DM at our Facebook our Twitter platforms, so we can troubleshoot further with you. ~Anthony
disable the SSID isolation (client isolation) on your wifi setting. as long as the client isolation menu active, your smartphone will never connect to your tv using this app. Good luck!
Ok.... what does the app do??
Hey! Thank you for your interest in using our ThinQ App! With ThinQ set up on your LG Smart TV, you can control the TV, launch apps, share content, and much more from your mobile phone. Let us know if you have any questions or need clarification. ^Anthony
So since the workers at LG are special, i found something that might help, when your device is connected via blutooth it will be ready for sound sharing i think you have to forget this device “tv” from blutooth , then search in screen mirroring for device after and it should work it doesnt work when you do both though , clearly a bunch of old people own these new tvs and just dont gaf😂
Hi, Stephens. We understand that connectivity can sometimes be a challenge, and we apologize for any inconvenience you may have experienced. Your feedback is valuable to us as it helps us improve our products and services. We'd be happy to assist you in resolving this issue and getting you connected. Please send us a private message through @LGUSSUpport on Facebook or X. -Danee
App says scan the QR to add device but after doing the QR scan it's saying -This is not the correct QR to add a device.
Hey, Sailendra! We definitely want to make sure you're able to access the super convenient ThinQ options for your device; if you could please DM any of our social media platforms a screenshot of the error message you're receiving, it'll be our pleasure to look into this with you! ^Ian
@@LGUSASupport yeah sure.
exactly the same thing happened to me just now.
the qr code is on dashboard menu. select add new device. and dont forget to disable the SSID isolation (client isolation) on your wifi setting. as long as the client isolation menu active, your smartphone will never connect to your tv using this app. Good luck!
@@nsoleddo I disable it on my smartphone or on the tv?
What about if the TV is connected by ethernet ?
Hey there! We appreciate you asking us this question. So long as the Ethernet is connected to the router it will link to the same network as the one connected on the smartphone using the ThinQ App. ^Anthony
Can you do this of the TV is only connected to LAN?
Hey there. So long as you have a wireless router with a LAN connected to it and that your mobile phone and the TV are both connected to the same network, you can be able to have them sync without no major issues. ^Anthony www.lg.com/us/support/feedback
@@LGUSASupport i'am connected by the same router, but it only works when the tv is connected from wifi (same as phone)...
I’ve tried everything I can to get this thinQ app and my TV connected but it fails every time
Hi there! While there may be a lot of factors as to why this may be happening, we'd like to further look into the real cause of the issue. Please send us a private message on social media @LGUSSupport with your contact details, model and serial number. We'd be more than happy to look into this for you. ^Anthony
I still dont know how to get my Lg webos tv lh600t to connect to my phone or even open the remote of this tv on my phone. I regret having the tv right now.
Hello there. Thank you for bringing this issue to our attention. We strive to provide our customers with high-quality products that are both innovative and efficient, but we also recognize that unexpected issues can occur. Rest assured that we're here to assist you in resolving this issue as soon as possible. To do so, please send us a private message on Facebook or Twitter containing the product details of your unit as well as the phone number associated with your account. It will be our pleasure to assist you. -Shae.
I think my tv is connected to the app but the remote is greyed out and I can’t control the tv at all.
Hi, There! Thank you for getting in touch with us. It would be our pleasure to assist you with this. Please send us a private message. We look forward to hearing from you. ^James.
@@LGUSASupport how do I contact you
You can send us a private message on any of our social media platforms via Facebook or X at @LGUSSupport, and our team would be glad to further assist you with your concern. `Al
Missing link to app.
Hi, There! On your android device open the Play Store app. Using the search function type in “lg thinq” then open the LG ThinQ app detail screen and select install. For ios you can download the LG thinQ app via this link: apps.apple.com/us/app/lg-thinq/id993504342. If you have questions or further concerns, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport and we'll be happy to help you! ^James.
I have had a nightmare trying to connect my brand new tv using this. Nothing but error after error message. The last error is that the user agreements weren’t available. I give up!
Hi there, Tiffany! Our goal is to guide you in the right direction. We would love to delve deeper into why you are not able to connect the ThinQ app to your LG TV. Please reach out to us via private message on social media at @LGUSSupport and include your contact information, as well as the TV's model and serial number. We will do our best to resolve this issue. ~Rita
Can I connect LG ThinQ to another TV (no lg)? I have TV from Saturn, and ThinQ can't find that TV
Hey there, thanks for reaching out, LG ThinQ is only compatible with LG products, if you have any other questions, please let us know! ^Tyler
@@LGUSASupport Thank you for such a quick response :)
What if I can connect my tv but as soon as I close thinq app it won't connect again i only see 3 dots near tv on my app and it won't let me steer it
Hi there, We see that you're experiencing issues with the ThinQ App. We have included a link that will give you some tips on how to troubleshoot this feature ruclips.net/video/K7XybvmO9ms/видео.html. Should you require additional assistance please reach out to us again so that we can ask specific questions in order to give effective advise and answers? ~Tanisha
I understand you're gathering data with this app and buying it from users with "rewards." What I'd like to know is exactly how much you're paying us and to whom you're selling our data.
The TV is not showing in Select Device screen
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
@@LGUSASupport Hi. Thanks for the prompt reply. It is showing now. I waited and retried.
Perfect. If you need further assistance, please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
Useless
Hi,this is not the feedback we like to hear! Should you need assistance connecting your TV to your ThinQ app, don't hesitate to reach out to us! You can reply to this message or you can reach out to us via Facebook or Twitter at the handle @LGUSSupport. ^Chris
Bro i went from a shitty hisense to an LG thinkin my life is set, nahhh cant connect playboy😂😂😂why tf is shi so complicated nowadays just CONNECT!!!!!!
Hi, Stephen. We appreciate you letting us know about this, and we understand your frustration. We apologize for any difficulties you may be facing while trying to connect your LG Product to the LG ThinQ App. We'd be happy to assist you in resolving this issue and getting you connected. Please send us a private message through @LGUSSUpport on Facebook or X. Please include a brief description on your concern, the model number of your unit and your mobile number with your message. We'll be waiting for you. -Danee
@@LGUSASupport ok thank you
You're welcome. Hoping to hear from you soon in our Social Media platforms. ^Jolly
Which Password Was Enter tha place Of Password Dash!
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS
you can use pin code that appear on tv screen. dont forget to disable the SSID isolation (client isolation) on your wifi setting. as long as the client isolation menu active, your smartphone will never connect to your tv using this app. Good luck!
@@nsoledI am still not able to connect even after following your instructions. When I click on add tv it's asking me to select a wifi network and a password. I don't have a router. How do I add my device tv to lg thinq app without a router ?. Please help.
@@sunshine7298 buy cheap router like tplink 480n. need wifi as lan connection to connect smartphone to tv like you cast youtube app to tv.
Doesn't work
Hi! We understand you're unable to connect your TV to the ThinQ app. We're here to help! Do you mind letting us know your TV model number, the device the ThinQ app is downloaded onto, and what, if any, steps you may be having trouble with? We look forward to hearing back from you! ^Chris
Waste of money. The TV app is a joke. LG really need to fix their stupid design. Hope they go bust
Hey, James! The ThinQ app is designed to bring you piece of mind and convenience, or at the very least just make your life a little easier. If you're experiencing any issues with the ThinQ app, or any other LG product, please be sure to send us a DM on any of our social media platforms @LGUSSupport. It'll be our pleasure to get everything squared away! ^Ian
disable the SSID isolation (client isolation) on your wifi setting. as long as the client isolation menu active, your smartphone will never connect to your tv using this app. Good luck!
Hello, Chance. We greatly appreciate your effort in providing this comment. We would like to get a deeper understanding of the issue you're having with your ThinQ App. Please send us a private message via Facebook or Twitter, and we'll be more than happy to assist you further. Thank you!! -Kai
Haters going to hate
It is really annoying that if the app is downloaded and installed on, in my case an iPhone 13, it defaults to Spanish just because I happen to live in Costa Rica with no possibility to change to English or other language. Why on earth would someone do that just because the app is used in a certain market? Not cool LG. Not cool.
Hello! We see that you hit a road block with getting your ThinQ app to work properly. Let's refer you first to our LG Support page for changing the region and language settings: spr.ly/6057PTJ8N(e.g.,selected%20region%20and%20language%20settings. Should you need additional support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: spr.ly/6058PTJ84. ~Rita
Anyone know how to shut off this AI reading EVERY SINGLE THING I DO 😭
Hi there, We'd be more than happy to look into this. Please send us a private message with your serial number and phone number associated with your account. We'd be happy to walk you through the process. www.lg.com/us/support/help-library. ~Tanisha
I have my phone and the tv on the same WiFi and I have the app on my phone where it allows connections through WiFi and I still can’t connect to the tv. There isn’t a QR code on the tv. My phone has been connected before but then it kicked me off and my wife’s phone can connect to the tv. I’ve tried so many different times to get it connected and I’ve gone over every setting on the tv and still nothing works. My advice to everyone is don’t buy lg tvs
Hi there. Thank you for bringing this to our attention. We understand how connectivity issues can be concerning. Rest assured, we'll look into this for you. In order for us to do so, please reach out to us on social media using @LGUSSupport, and we'll be happy to assist you. - Cazz
@@LGUSASupport I don’t have social media so figure it out and reply to this message
As much as we'd love to, troubleshooting requires back-and-forth conversation, and we'll be asking for personal information regarding this matter to get a better look into it. In this case, please our call support at 800-243-0000 or 850-999-4934. Thank you. - Cazz
LG is worst , shame on u LG realme is better than u
I’ve had a few tvs but the LG I bought at Costco is garbage. Confusing system, constantly buffers, I spend most otherwise quiet evenings yelling what a piece of shit it is at it.
Hey there. We appreciate you bringing this to our attention as we understand how valuable your feedback means to us. We innovate our products to help improve the lives of the everyday people. This doesn't sound to be the case in your situation and we'd be more than happy to grab your feedback and send it over to the appropriate department. Please feel free to send your feedback over through this link: www.lg.com/us/support/feedback. ^Anthony
Ngl this app is useless asf