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password is userEp

I have seen that problem before... It's usually caused by missed payment or the app needs resetting.

You are welcome.

It means someone has changed the password you will need to contact vuma support so they can come and reset it to factory default

Hey bro I'm sorry that you still facing the no signal error... But if that don't work makes sure you check if your dish is not obscured by trees or a building.... And if you feel it is you need to chance the location of you dish this will definitely fix that problem

Watch the hole video I think I'm explaining everything and follow my setup first you need to be connected to the wifi that you want to change the password on you can't change it if you aren't connected to it

First you need to connect to the wifi then once you are connected to the vuma wifi follow my steps if you not connected this process doesn't work...

Please note that the capital letters are important you have to type everything the way you see it.... If you changed the password and it doesn't connect you can do the process again then on that password part this time you can click the hidden password it will show you the password thats active cos once you click apply what ever you typed gets stored there and you can view it. I hope you understand.

What do you need help with?

Hi Patrick I hope your issue has been resolved... But in that case you will have to contact dstv customer support they will further assist you with that issue. Note that there are people stealing customers information and using them to register fake accounts. I m sorry for the inconvenience caused.

You need to be connected it... The process won't work if you're not connected to it... Then after you are connected to it follow my steps you can even use your phone

Go to My Products on the website and select the package you would like to manage. Look for the Disconnect icon and schedule your disconnection. You can also do this on the MyDStv App and via WhatsApp....

You have to hard reset the wifi manually by looking for a reset button on the side of your router if you find it press and hold it for 5sec... Or press and hold the power button for 15 seconds then try and login in should work but if not then you will have to call the provider to come assist with the issue... And note that there are 2 password and username for each and every router the one that helps login to its BIOS(it's the one printed behind your wifi Router) and the one you Connect with to access the internet(the one you are given by the service provider) ... Don't confuse them..

Look you connect the the vuma wifi first then follow my steps the user name and password are behind the router on your wall remove it off the wall you will see the password and the user name type them the way they are... If the E is caps do cap and if other letter as not caps dont do caps type the password and the users name the way you see them behind your router... There is no way it won't work I have seen that problem before... The capital letter E is usually caps even on the password....