- Видео 8
- Просмотров 48 472
Dustin Laidsaar
Австралия
Добавлен 11 мар 2013
Hi there and welcome to my channel!
Here I create content for Customer Experience and Working flexibly - Tech, tools, tips and tricks!
Thanks for stopping by, hope you smash that subscribe button!
Dusty
Here I create content for Customer Experience and Working flexibly - Tech, tools, tips and tricks!
Thanks for stopping by, hope you smash that subscribe button!
Dusty
2021 CCWeek - 5 Best Practices for CC Employee Experience
2021 CCWeek - 5 Best Practices for CC Employee Experience
Просмотров: 84
Видео
How to use LinkedIn Stories. 5 Uses for Linkedin Stories for business and personal brand.
Просмотров 5444 года назад
How to use LinkedIn Stories. 5 Uses for Linkedin Stories for business and personal brand. Linkedin Stories was released in Australia on the 18th June 2020. There's a lot of ways to use the feature and some interesting potential. In my own feed, the first 5 posts by my connections posted their story in 5 different ways for business and personal brand! Here's a quick look at 5 ways to use Linkedi...
Working from Home Headset with Noise Cancelling Mic test. Avaya L159, Best headsets for remote work?
Просмотров 36 тыс.4 года назад
Working from Home Headset with Noise Cancelling Mic test. Avaya L159, Best headsets for remote work? Expensive noise cancelling headphones are good for listening but the microphones a not the main focus and they are not always the best for when you work from home or on a video conference call. In this video I test the Avaya L159 headset that I use against chainsaws, wood chippers and trucks out...
4 Cloud Customer Experience Benefits You Need in your Contact Centre Today!
Просмотров 1624 года назад
4 Cloud Customer Experience Benefits You Need in your Contact Centre Today! These are the top 4 Cloud Customer Experience Benefits you need for your contact centre today. Not the standard list given in sales pitches - deploy easily, give better customer experience (How?), super ROI. If you're paying for a Cloud Customer Experience and Digital Transformation, are you getting these benefits? In t...
Avaya & Google Cloud Contact Center AI in Real Life.
Просмотров 3,5 тыс.4 года назад
Avaya & Google Cloud Contact Center AI in Real Life. How does Google CCAI work in the real world? Testing Avaya & Google Contact Centre (CCAI) in Real LIfe. Do voicebots and conversational IVR's work in the real world? I made my own with Avaya and Google Cloud Contact Centre AI and took it for test drive on the the speakerphone in my car...here's what happened :) My aim was to test how does goo...
I dressed as Santa on the last Sales Call for the year!
Просмотров 504 года назад
-~- - - -~- Make sure you have the best video for working from home Check out: "Upgrading Home Webcam to Enterprise Camera - Avaya HC020 " ruclips.net/video/ERyO_dH1xkE/видео.html -~- - - -~-
My office ransacked? - How to create a professional background for video calls anywhere!
Просмотров 1,7 тыс.4 года назад
How do you hide your messy background for video conferences? Sure you can use a software based background changer or make it blurry but I don't want to waste my pc resources - I'd rather broadcast the best quality image and sound for my video calls. I use this pop up greenscreen/bluescreen from Neewer - amzn.to/2YcHZT6 If you do want to change your background a screen like this will make a mass...
Best webcam for video conferencing - Avaya HC020 Webcam for zoom, teams, any video conferencing!
Просмотров 6 тыс.4 года назад
Best 4k webcam for working from home - Avaya HC020 Webcam for zoom, teams, any video conferencing! Working flexibly, I find myself spending a lot of hours on video calls and video conferences each day, so I'm upgrading my home webcam to a better video camera. Time for an unboxing video! Why do you need the best webcam for video conferencing? As video conferencing becomes the "new normal" we are...
Where can i buy this ?
What about dogs?
I use Samsung headset
What was with the Avaya frame rate ? Were you using USB 2 ?
Well, it is discontinued now....
Thank you for that. I need reviews like this for calls.
Hi Dustin! I can't get the FOCUS to work... there's no difference if I hit AUTO, FAR, NEAR or MANUAL.... Do you have any ideas to fix this?
The audio quality sucked. Disappointing
I am hunting for a wireless alternative. My wife has the Jabra Evolve 75 (www.amazon.com/gp/product/B071VQTRST/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1), which when I have a call with her, she sounds fantastic, regardless of the mayhem that is ensuring around her (i.e. Barking Dogs, Screaming Kids, Loud TV, etc.). I'd get this headset, but I was looking for more of an EarBud type of product that doubles in the gym, on hikes, bike rides, snowboarding, or any other activity I'd like to get into. Any recommendations out there?
+1 to you Arthur @dustin - any suggestions for us on that kind of headset/earbuds? Desperate need of the moment here, please reply! Meanwhile - Arthur, does Jabra evolve 75 does that job really? Eliminates the background noises like traffic, machines sound and dogs barking etc.?
I could use some advice. I'm assisting a 93 year old man who is very hard of hearing. He needs a headset with a 3.5 mm jack for a flip phone (no bluetooth, no smart phone) with good volume and really good noise cancelling on the earpieces. Volume controls on the cord, not on the headset (he is nearly blind and couldn't use controls in the headset). Extremely simple to use. Plug and play, no software, etc. I've seen many like this on the net, but I don't know if the noise cancelling is only on the mouthpiece, on the boom or both. Noise cancelling on both is good, but on the earpieces is mandatory. He is on the phone a lot, and this would be life changing for him, as he can now barely hear the people calling him. We have to stand next to him and shout out what they are saying on his phone, or he was not understands about 10% of what is said Thanks!!!!!
Hi, Dustin! What about CPU load with Avaya camera in Zoom or other video conferencing software vs old camera? Reading the specs I’ve noticed that Avaya HC020 has h.264 encoding onboard, so starting with Windows 8 windows can recognize and pass this feature to software that use the camera.
How does compare with the HuddlecamHD Pro and the Brio for following facial recognition?
I really enjoyed using headset with microphone from Ez Voice because I love singing from Karaoke.
Keep up the good work 👏👏👌
Does that headset come with all three adapters, for USB, RJ-9, and 3.5mm?
This model L159 does not support all those connectors. Only USB. But there are more models of this series and there is an L149 that can have all these adapters that fits to any situation.
I use theBoom E when I'm in my car, home office, and café. My upstairs neighbor plays the piano and the streets of San Francisco can get really noisy during the day. These headsets have microphones that were mainly design for the military so as soon as I heard two pilot friends of mine talking about the headsets they use for their loud cockpit I knew I had to get me a set to match my busy city life style. I literally make a living with my voice so I needed the best of the best! Here is the website in case anyone wants to check them out too www.theboom.com
Thank youuu
You're welcome!
It sounds pathetic man
I have the same problem with the delay on mine. Ironic that your old logitec didn't have the delay issue but looks more blown out. Pretty disappointing considering all the great reviews I read before purchasing. Is there anything I can do to solve the delay issue?
Hi need help seating up this camara plese
Hey what do you need help with @Rafael
Wondering how to use Linkedin Stories? The best way will be to give it a try for yourself. What will you post first?
Thanks for sharing Dustin. A really good contribution - a story in itself albeit one that lasts here on RUclips for more than 24hrs
Thanks for this video! I now have an idea what to buy. 😊
Hey Cyril, thanks for watching, glad you found it helpful! Hopefully you don't get too much construction noise around you! 🤣
It's always nice to find helpful headset videos. Helps people make informed decisions!
Hi Dustin, i'm having a real issue with lagging when using this device especially with zoom, any ideas?
Hi Hanna, thanks for watching and subscribing 😀 There was a new update at the end of May that might help, it adds H.264 4Kp30 resolution, and disable the hdmi by default You can find it here - bit.ly/3dPd06n I have changed some of the settings for manual exposure for frame rates. I've not used zoom for a conference call yet, wondering if some of the lag is due to connectivity to the conference call?
Hi Dustin, my Avaya HC020 does not work with hdmi, even after I changed the setting to allow hdmi connection. Do you have the same problem?
Hi Yingzhi Liang - Thanks for watching! I have tested my setup and I have the camera connected to my laptop with the USB for running video calls to see the remote attendees. I have the HDMi connected to a second monitor that give a full screen of my own view. Hope this helps.
Great video Dusty. Spot on, not only council work, but planes, helicopters, dog barking, definitively useful to have a headset with the microphone noise cancelling option.
Right on
Did you use the Avaya HC020 webcam for this video? (I'm thinking of buying the HC020, based on your video review of it.)
I'm not working as a contact centre agent. But I'm still on way too many large conference calls every day. I've invested in the Plantronics Voyager Focus and have been quite happy with it. The Avaya L159 looks pretty sweet though. It looks very light weight, which would be important for keeping this thing on your head for hours.
Thanks for watching chweyou I don’t work in a contact centre either but have spent up to 8 hours a day on video calls with this headset!
The Focus is a nice headset. Heads up: Focus 2 just got released the other day. It has some fantastic updates.
Where can I buy your orange hat.
Bulloz Bulloz I need to add “link in the description” www.meanwhilebackonthefarm.com/shop/red-trucker-hat
Love some good BRoll!
Not just for contact centers - perfect for all types of working from home / office calls and video! I was surprised how well the active noise cancellation worked on the Avaya L159 Headset. What headset do you use when working from home?
Great video, very professional and informative.
Much appreciated!
Does this work with zoom?
Thanks for watching Carlos M! The Avaya HC020 camera has a usb connection - you can use it with any video calling platform that you can select a connected camera. I use Avaya Spaces for my video calls - no software to download for my PC, and a really good price point. There's a free trial here: bit.ly/2W1kZFF
@@dustinlaidsaar8513 I saw the HC020 on B&H's website and the product description reads "Designed for use with Avaya XT hardware or the Equinox client..." That description may be why people are concerned about whether it will work with various applications. Bottom line, it's a webcam and does what webcams do.
The frame rate is garbage
Thanks for watching Astin Powell, yeah I don’t really show off the full quality - using QuickTime as a screen capture really messed up the frame rate.
@@dustinlaidsaar8513 is it possible to reduce the quality of the camera to increase the frame rate? Wasnt trying to be overcritical, I just ordered one and after seeing this, this a big concern for me.
When will you do the video with the Konftel OCC adapter?
@@dustinlaidsaar8513 I am in desperate need of a a webcam and the pandemic has my usual go to Logitech sold out - found your review help, but this is what I'm worried about . . . so the frame rate is fine when NOT using QuickTime to do screen capture??
Thanks for watching @McPerfectlyUnperfect In hindsight I found out that QuickTime only records at 10fps!!! My video here doesn’t do justice the the camera’s actual frame rate - I’ll have to record a follow-up “using the Avaya HC020 after x-months video! 🤔
👍
How would you use a voice bot or conversational IVR in the real world?
Telephone Banking... enrich the experience with ai instead of nested if's in legacy IVR systems
Brilliant!