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When the appointment is booked it’s on Google calendar so once it’s booked all the functionality you can do with Google calendar applies, so customers can cancel, reschedule etc

Thanks. If you want this setup to email or SMS the caller, you will add another module to automate. For email, configure the Google Calendar module to send emails. I have not shown it in this video, but it is possible. For SMS, use Twilio API with make to send outgoing SMS. Also, Join our vibrant AI Community to Connect, Collaborate and Grow! - flipbytes.link/aicommunity

@@sandeepkaistha I've joined thanks., and the second google calendar module in make is giving me major issues.

Go through the community and see if you can find the answer , else post a question in the community

Yes, it is not very economical right.now but that has been openai trend. They launch something expensive and then within 1-2 months, they cut down the process so hopefully, we should see the pricing for real api come down soon. Also, Join our vibrant AI Community to Connect, Collaborate and Grow! - flipbytes.link/aicommunity

Thanks. I am sure you can do it with 1 single workflow. I have done it but it definitely seems possible.

Thanks@@sandeepkaistha I'll give it a try. Keep the videos coming!

Thanks 🙏. Will do!

I will make a video but after a few weeks. Right now the pricing of realtime api is not economical for startups and small businesses. OpenAI has an announcement again in a few weeks and hopefully they will reduce the price so most can use it . Regarding vapi integration, I would ballpark that around 1-2 months

Yes, it is. It will allow developers to make apps that have no lag so they sound like real human.

Yes , you can make an appointment setter or other voice apps using this.

Voiceflow is for ai chatbots. What you are looking for an automation triggering when someone calls your number and you don’t pick up. In that case the automation can send them a text. Also , You can use voice ai with make automation so when people call you, the ai can answer their questions and if they want to talk to you, the voice ai platform can transfer the call to you. If you miss the call, then the automation can send them a text.

I am not sure. It totally depends on you, your client, what additional services you are providing etc.

Yes, that is possible. You need to use make or zapier to connect to the Crm and pull each callers details. The feed those details in the api body when you call Vapi api to make the call. That way you can personalize the call to each caller.

I think A2P verification is only required if you are calling US numbers. In the demo, o bought a US number but called a Singapore number and worked fine so I don’t think it is required for everyone. You need to check Twilio on where A2P is required

It means that you don't have the required permissions. Google "insufficient authentication scopes" and i am sure you can get the steps to solve it.

Yes you can do it with integrating Calendly with Make.com. Here a link with details on how to do it - www.make.com/en/help/app/calendly

Glad it was helpful! For the booking slot, specify in the GPT prompt to return date from 2024 and also make sure that your time zone is set. You may need to play around with the prompt to get the desired result. If you have ChatGPT then write the prompt in that and see the result. When you get the desired result, copy and paste that prompt into the open ai prompt in make.

@@sandeepkaistha thanks I’ll give it a try 👍

Awesome !

Thanks! 🙏

Thank You!

Maybe there is a syntax error. Use this tool to check if the JSON is valid or not and remove errors.- jsoneditoronline.org/#left=local.pawasi&right=local.feyuwo

@ben_stace, Not for long, Ben. Open AI just launched real-time api which literally removes the latency from voice calls. It is a bit expensive right now but i am sure in a month or so, they will reduce the price. Even others providers will follow. I

@@sandeepkaistha oh thats cool! What are your thoughts on some of the laws passed that restrict using this kind of thing in the USA? I looked it up and was a bit bumbed out. It might make a good receptionist for inbound though.

@ben_stace As with everything there would be some bad actors who would try to use the tech for the wrong reasons and spam calls but overall i think ai voice would be a game changer across many industries to provide a better experience. As for the laws, since this is such a new tech, they wont be very clearly defined as most people vaguely understand the tech and its implications.

oh. i probably forgot that filter because there were time slots available in my example and it did not trigger that flow so we did not come yo that case. You can add a filter that if the google free busy value is null, then trigger that flow. Please check the google calendar free busy api to know the exact response type

I have no idea which quota is this. Is it the VAPI quota or make.com quota. Please check your application and see which one is exceeded

Glad it was helpful!

@RobertWhite-p7n I am working on a video for AI Inbound Calling Voice agent and will be posting that in a few days. Regarding the errors, most of them are 403 authentication errors and as i mentioned in the comments previously on the other video, you need to make sure that you have the requested permission and referencing the correct calendar. Also, for additional support, i encourage you to join our ai community here - www.skool.com/flipbytes

@@sandeepkaistha Please tell me what type of permission I need to requested to integrate Google Calendar.

I just used my Google account to authenticate and it worked fine for me but here is the thing, I already have Google cloud colander api activated on my account for many other unrelated services so if it is not working for you, maybe you can explore that angle. I am not sure if that would work but no harm trying.

Also, If Google calander is giving you issues then maybe you can use Calendly to book appointments via api rather then Google calendar. See the make documentation on integrating Calendly. - www.make.com/en/integrations/calendly

@@sandeepkaistha okay 👍 Thanks for the help.

You do that with a format date function and a ChatGPT step as I have shown in the video.

@@sandeepkaistha I watched your video in detail. But how does VAPI know what timezone the person is calling from? You use Singapore as an example but how does VAPI know that the person is calling from Singapore when the service provider for example is in the UK? Should the voice assistant ask the caller where they are based? Thanks for the clarification Sandeep!

@@myworld342 This appointment setter is not for a global timezone. It is meant to be used only for local timezones. Making it global is not that difficult, but it would need some additional logic.

I am not sure because I never got this error but it seems there is an issue with authentication so I would check the connection to Google slander, the api url and the id in the body. You can also create a new scenario to isolate the issue

Hi, did you happen to find any solutions? Cause I am getting the same error

@@amiraslii@amiraslii If you are getting an authentication error, then make sure that you are using your credentials in the Google app, etc. If you are using the blueprint, you would need to change that.

You add that in the system prompt. Also, on the filter you will use the format date time function to take out the time and then add that condition. Like I showed you for the day of week, you need to do the same thing for hour of day and then add the filter.

If is is double booing then it’s not OpenAI. You can try softener models but I think you need to check the Google calendar api freebusy function.

@@sandeepkaistha Yeah so when I check the outputs of my freebusy calendar node on make it's providing the correct start and end times from when my calendar is busy. The problem is the second to last node often returns times that are not available on the calendar checker.

@carsonkarren957 If the dates are coming correct, then see what nodes are causing an issue. Isolate the problem. I genrally create a different scenario in make to only work with the problem area and then when its fixed, i patch it bac in into the main flow.

My pleasure

processing incoming traffic to clean up the leads so they can be used

Thanks!

I’m also getting the same thing and getting a fail on the calendar. Maybe it could be something to do with the date formatting. Not too sure

In the date flowing in the webhook when you click the ? Sign?

Guys .. make sure that you connect to your Google calendar. By default the template would have my goggle calendar details. You need to create your own Google calander connection as I have mentioned and then connect it to the workflow.

@@sandeepkaistha Basically what happens is I run the automation, then start the call, then when I ask about booking a date the automation runs up to the calendar in the following way: First webhook is yellow (with the above error message), the OpenAI, JSON and tools are fine, and the G Calendar is red (because it doesn't have any data since the webhook did not provide it). I didn't use the template, I built it following the video step by step, so I used my G Calendar. I built other make automation using webhooks and this never happened, it's weird

The webhook should not be yellow. That means that it is not getting the data properly form Vapi. Forget my template for now. Create a new scenario in make and add only the webhook. Then use that webhook url to add to the vapi function tool. Modify the vapi prompt ton only have 1 function call. Then run the scenario and vapi and you should be able to get the user name and preferred date for booking. Once you have that then build the rest of the scenario as per the video. Hope this helps.

Yes, some voices are laggy. The one that I used (11labs-Sara) had a latency of 1.1 sec, so the lag was 1-2 seconds, not 10 seconds. Also, if you pick up a voice model that has a low latency of < 900 milliseconds, that can further reduce the lag.

I have been experiencing with a few voices in different setups I've gotten the response down time down quite low it does work but you got to get the right configuration.

Yeah..Any voice with the overall low latency would work

If you have some basic questions to answer such as support email , address etc you can put it in the prompt but you have information in the pdf or txt documents that you want the ai to use as a reference to answer questions, then you would add them to the knowledge base.

Yes it will but the prompt is important because it gives instructions to the LLM. The better the prompt, the more accurate the answer

ML? Not sure what ML is

@@sandeepkaistha ML means Machine Learning

Yes, I guessed as much but I was not sure what you mean by using ML to create a simple bot. I don’t know ML but I am sure you can do it but I assume that it would be an overkill.

You're welcome!

Glad you liked it

I have used a few chatbot solution but I found voiceflow and flowise to be the best out of the lot, atleast for now.

They must have changed their policy. As an alternative I recommend using Browse ai to scrape data from Google Maps and other websites. It's excellent and very precise. Here is the link to Browse ai if you are interested - browse.ai/?via=flipbytes

🙏

They must have changed their policy. As an alternative I recommend using Browse ai to scrape data from Google Maps and other websites. It's excellent and very precise. Here is the link to Browse ai if you are interested - browse.ai/?via=flipbytes

Thanks for the sub! Yes, surely I will look into it