James Smith
James Smith
  • Видео 8
  • Просмотров 207 965
Amazon DSP & Driver Scorecard - Part 1 Customer Contact Compliance
In the first video of the new series on the metrics and standards measured by Amazon for Delivery Service Partners and Driver Associates, this video explains the Customer Contact Compliance metric, known as SWC-CC.
In order to achieve a "Fantastic or Fantastic Plus" scorecard from Amazon, this metric is weighted heavily and unlike others, the standard is 100%. There is NO wiggle room.
So if you are an Amazon Driver or DSP owner or Manager, this video will explain how to achieve success in this category.
Please leave your feedback in the comments and I welcome any DSP owners looking for branded content for their entity to reach out to me at visualdatapros@gmail.com. Employee Orientation video...
Просмотров: 8 120

Видео

Loading & Organizing your Amazon Prime Van
Просмотров 43 тыс.4 года назад
The most requested video in comments is finally here! How to load and organize your Amazon van for efficiency and ergonomics. This video is focused on the branded vans and in this example I am loading a Mercedes. If you love sports and like to listen to Podcasts while you are out on the road, the Buckets and Birdies Podcast is for you! To listen on Spotify, click here to subscribe: open.spotify...
Amazon Delivery to Apartment Complexes -2 Scenarios that you will face.
Просмотров 21 тыс.4 года назад
In this video we show two methods for delivering for Amazon as an Amazon DSP Driver of Flex driver to Apartment complexes. These practical methods will help you save steps and reduce stress when delivering to Apartment Complexes. In scenario 1, the Apartment deliveries are individual stops but are not in order, and in scenario 2 all of the apartments have been grouped together. This video show ...
"Gone in 90 Seconds" Amazon Delivery Driver - Day on the Road with a 150 cubic foot load
Просмотров 3,7 тыс.4 года назад
13 Bags isn't a huge load. 273 Packages is big, but not huge. 41 enormous, heavy overflow packages made this load a whopping 150 cubic feet as opposed to a normal 90-103. Watch as I start the route and constantly rearrange the overflow and bags through the day to make it easier to move around in the van, and find the overflow packages for delivery.
5 things you didn't learn in Amazon Training!
Просмотров 48 тыс.4 года назад
00:52 Time Window Deliveries 02:20 Pick Lists 04:50 The Amazon Flex App 08:12 Group Stops 10:56 Package label Issues This video addresses the real life challenges of a day on the road as an Amazon Delivery Driver not covered during your 3 days of Training from Amazon. In the 5 sections of this video, you will learn about important things you need to know on the road such as Time-Window Deliveri...
Managing Grouped Stops in the Amazon Flex App
Просмотров 18 тыс.4 года назад
One of the most topical discussions across all of the Amazon Delivery Driver forums on all the platforms is Group Stops. Hated by most, confusing to many, misunderstood by some. This video points out the flaws in the Group Stop feature and how Drivers are seeing their stop count understated by 25%-40% every day. The video also details that there are specific instances where Grouping Stops can b...
Using the Map Routing option in the Amazon Flex App for Amazon Delivery Drivers.
Просмотров 60 тыс.4 года назад
The native itinerary in the Amazon Flex App can be frustrating, time wasting and stressful. In this video, learn how to plan your own route either in an Apartment Complex or neighborhood to reduce 3-Point turnarounds or visiting the same street multiple times in a day as an Amazon Delivery Associate. This practice is also relevant for Amazon Flex Drivers to optimize your route and save on fuel ...
What's in my Bag?
Просмотров 6 тыс.4 года назад
What to take with you for a day on the road as an Amazon Driver! Preparing for your first day on the road can be stressful. This video shows what things to have in your bag to make your day as an Amazon DSP Delivery Associate easier. Links to the Products I use daily: Belkin Pocket Power 15,000mAh Durable Ultra Slim Portable Charger amzn.to/2ZdnIPI Nylon Android Micro USB 6.6’ Charger Cable amz...

Комментарии

  • @cloviscamilien7915
    @cloviscamilien7915 28 дней назад

    Thanks

  • @flreelangler4152
    @flreelangler4152 Месяц назад

    Thanks for sharing!❤

  • @dmany13
    @dmany13 Месяц назад

    Never call support. Waste of your time. We got shit to deliver.

  • @beepingbeej
    @beepingbeej Месяц назад

    I’m going on day 3

  • @beepingbeej
    @beepingbeej Месяц назад

    Thank you for your help. I need lots lol

  • @bestinthecity963
    @bestinthecity963 Месяц назад

    Hey James hope all is well. New driver coming to watch your videos, are you still a driver? If so would love to see you make more videos 👍

  • @brianjerrems7854
    @brianjerrems7854 Месяц назад

    I have been hearing for years that Company UPS drivers have optimized routes, where unprotected left turns are minimized, and the destination addresses are on the driver’s right (both features for safety and efficiency. This routing app is, of course, proprietary, and unavailable to contract drivers. Unfortunately, there are absolutely NO apps (free or paid) that have the two safety features given above! Contract drivers for any delivery company should absolutely be given access to the UPS proprietary routing/navigation app (or equivalent)!

  • @td-12kx53
    @td-12kx53 2 месяца назад

    New driver here... i've already experienced these issues many times over. You are exactly right!🫵🏼👍 Josie what are you doing are you messing with mommy stuff knocking over your Christmas decorations below the TV

  • @losang323
    @losang323 3 месяца назад

    Using the map does work, when doing to business first before they close...Do the business first and then do the route like you showed here on this video.

  • @ShadowlexxGT
    @ShadowlexxGT 4 месяца назад

    How does the algorithm plan its delivery stops in numerical order. As to what comes first to last.

  • @jasonmadden9832
    @jasonmadden9832 4 месяца назад

    When you deliver to a house then come back like 10 stops later with another one because it needs a one time passcode for it is stupid or just as a separate stop right after another stop for the same place and the person is asking don’t you have another parcel for me so annoying as if you haven’t parked close to the place then your walking/running back to van to get it/them then going back again then back again wastes so much time should just be like a multi stop for one time Passcode parcels

  • @emeraldjunior-fe6kw
    @emeraldjunior-fe6kw 6 месяцев назад

    What i do is, i open the first 5 totes and organize my packages in a manner that will be easy to skip totes in case dont follow the default itinerary.

  • @29kracker
    @29kracker 7 месяцев назад

    That is too time-consuming. That's what I'm doing now and I need something better and more efficient because it does take just as much time in the end.

  • @LvlyKaos
    @LvlyKaos 7 месяцев назад

    Amazon uses two mapping systems. Amazon Flex and Esri

  • @LvlyKaos
    @LvlyKaos 7 месяцев назад

    All I can say is trial and error. It takes getting used to but you everyday critique your own route

  • @Userinterfaceexperience
    @Userinterfaceexperience 7 месяцев назад

    2:43 Never ran into this

  • @stevedavenport1202
    @stevedavenport1202 8 месяцев назад

    Driving in that part of Portland is a hot mess.

  • @pirsensor1186
    @pirsensor1186 8 месяцев назад

    Watst the name of the navigtion app and is it on app store?

  • @rileymoore4017
    @rileymoore4017 9 месяцев назад

    Dsp

  • @rileymoore4017
    @rileymoore4017 9 месяцев назад

    These videos are better than the train get at the VSP

  • @AnyaCorwin
    @AnyaCorwin 9 месяцев назад

    I have been trying to find out how Amazon configures Flex for routes. What are the basic timings for apartment deliveries vs. single homes etc. There seems to be a lot of confusion and no one really knows the basic structure for route estimation in Flex. Does anyone know? Is there any place you can contact outside of your DSP because they don't seem to know either.

  • @kiwicory100
    @kiwicory100 10 месяцев назад

    Amazon bought MapQuest....enough said.

    • @LvlyKaos
      @LvlyKaos 7 месяцев назад

      MapQuest is still used? I know they use a mapping system called Esri as well as the Amazon Flex app

  • @nicolecoats3888
    @nicolecoats3888 10 месяцев назад

    How do you edit them into singular stop?

  • @vanceplace1349
    @vanceplace1349 10 месяцев назад

    There is no incentive and or reward for excelling as a DA. If your scores are the highest in your DSP, you get paid the same as the person with the lowest score. I’m not drinking the Kool aid, I’ll work just hard enough not to get fired. Lmao 🤣

    • @Kasperx138
      @Kasperx138 3 месяца назад

      the ones that work too hard are actually the problem.

  • @blazn13ri
    @blazn13ri 11 месяцев назад

    So helpful

  • @ericathomas9731
    @ericathomas9731 11 месяцев назад

    Why don't they teach this. Was curious why I had negative score... getting marked negatively because you aren't doing it when they prompt is so dumb

  • @sgtimages
    @sgtimages Год назад

    Route optimization in the app would be great but doing it manually we'll have to work

  • @robertotr
    @robertotr Год назад

    Amazon did update the load system to first in first out. (today is Nov 2023). I did use the method they show on the app and worked well for me I had 14 bags and OS and was able to load all before time and organize the big packages. Unfortunately my route was not good and I needed to be rescued. But the load out was good. At least. But I'm still looking for improvement, reason why I'm watching your videos.

  • @AnyaCorwin
    @AnyaCorwin Год назад

    I have 2 questions: 1. I would like to know if you have any tips for "commercial zones" I thought my timing was improving until I got hit with a zillion warehouses. 2. Does having a bigger screen improve ability to read the flex map?

  • @eazy7348
    @eazy7348 Год назад

    Great way im going to use this method. My question is when apartments have lockers that are owned by the apartments facility they tend to fill up quick. What is the best way to deliver the packages once the lockers are full? I normally start to deliver to customers doors but it takes alot of time when you have 30-50 packages😂😂

  • @Metaldogg
    @Metaldogg Год назад

    Great tips thank

  • @JB-1138
    @JB-1138 Год назад

    Very well explained thank you

  • @EyeLuvComedy
    @EyeLuvComedy Год назад

    Does the dog deterrent device really work? I was watching reviews and theres alot of mixed opinions.

  • @anthonyworkman6379
    @anthonyworkman6379 Год назад

    My problem with cc is I don't know. I do rural routes and the customers always get their package. 100 dar. So how is my cc 83 all of a sudden. I've not a thing ING in the 2 years I've been there. That's the problem. They want to ding you and not say why and how. Unless a business is closed they get their packages. I go above and beyond. Can't figure it out

  • @aeonlight1652
    @aeonlight1652 Год назад

    OMG THANK YOU FOR THIS!!! I absolutely love RUclips 😊

  • @charleschu2958
    @charleschu2958 Год назад

    I just started in San Francisco Down Town area. My GPS Pings me blocks away from where I am and keeps rerouting me and makes it super hard to get to my next stop. Any Advice ?

  • @dominicanblk29
    @dominicanblk29 Год назад

    Love the map. I’m an hour and a half ahead when I do that.

  • @afreload
    @afreload Год назад

    Doesn't make sense to open up 3-4 different totes to find packages just to make the routing more reasonable 😕, in mpo this should be done already by Amazon, I don't know what these people are doing, just fix the damn routes😅 sometimes it makes sense and sometimes it doesn't 🤷

  • @eddiegonzalez5070
    @eddiegonzalez5070 Год назад

    Don’t you guys just deliver to the office of the apartment complex

  • @thegoot216
    @thegoot216 Год назад

    All I know is I'm a new driver on my first route on my own with Amazon truck was an absolute nightmare once I hit a couple different retirement homes and apartment complexes. I didn't know how to do it fast it took me forever to find the right places and yes the geofence thing was really irritating. But when I turned off the mobile data I couldn't do anything at that point

  • @TheRobertsonLife
    @TheRobertsonLife Год назад

    Instead of (at 3:45) going to stop 8 and digging out parcels for stop 58 & 61, skip stop 8 and do it when you come back for stop 58...

    • @myoutuber77
      @myoutuber77 7 месяцев назад

      Very well. That is an example of thinking outside the box. 🙂

    • @daigonocturne2344
      @daigonocturne2344 6 месяцев назад

      I'm going to try this today

  • @edwardgaines6561
    @edwardgaines6561 Год назад

    Is Part 2 coming soon?

  • @mintorb1
    @mintorb1 Год назад

    I am new to Amazon, but have done delivery before. I have to say I have found your videos to be better then any training I have received. If I train anyone I will tell them about your channel. Heck, probably going up tell my co worker about it as well

  • @ih8you176
    @ih8you176 Год назад

    It would be easier to group your stops

  • @thescarletthread3816
    @thescarletthread3816 Год назад

    I am SO glad I watched this! I was having a great first day on nursery route 1 when all of a sudden I was in an apartment complex! Tight turns, hills, confusing layout lots of reversing. Then I remembered this video! I didn’t have time to rewatch it, but I found the itinerary button and maps and kind of figured it out as I went. I never fell behind. Thank you so much for your help! Btw my route is in vancouver 😉

  • @BobbyFocus2008
    @BobbyFocus2008 Год назад

    For some reason My Dsp has maps blocked on the itinerary on the rabbits i and my team use , it would be useful because we deliver way out in the country all the time and it’s confusing as heck, I barely had any training and they had walk around and give everyone the answers in orientation to skip ahead, my first day out I didn’t get a nursery route and was expected to have everything done by 7:00pm with 9 bags 80 overflow packages 189 stops and I was assigned a Van that had transmission issues and couldn’t barely drive the speed limit the breaks were super sketchy and the tires were pretty much bald, I got yelled at for not getting everything done and had to be rescued, wish I knew ahead of time what to expect from the Dsp and what to expect when out on the blue mile, I have since went to a New Dsp because there were a lot of issues I wasn’t aware of and found out later on about, everything is a lot better now and I am a lot happier with my job.

  • @dannymar2806
    @dannymar2806 Год назад

    F n amazon doesn't take into consideration 3rd floor apartment group stops or country routes/ big properties where the porch is 50 yards from the street. So unless your running nonstop you fall behind In their mighty wisdom. If you look slow they'll cut your routes. I run most of the time..but as stated...it takes it toll on the body

  • @sweetadev7189
    @sweetadev7189 Год назад

    I Am From India Day By Day Amazon Flex Company Very Bad Make A Video Of Dark Secrets Of Amazonflex If U Don't Do Pod Or Not Give Positive Feedback Questions Then U Not Get Any Blocks Always Station Force To Do Pod By Self Account Money and Monopoly of Blocks also

  • @edsmith2503
    @edsmith2503 Год назад

    Where's the rest? Part 2

    • @robertotr
      @robertotr Год назад

      Probably Amazon sent him a gentle and kind message to stop posting about it. 🤔

  • @largemouthbassman5628
    @largemouthbassman5628 Год назад

    They give us so little time to load yet take close look at anything else. They want us to quickly load and go.