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Hi, it need to connect with the extra bluetooth control unit. And you can refer this camera compatible list show how to connect: zhiyun-website-shenzhen.oss-cn-shenzhen.aliyuncs.com/instruction/20231012/1697105617676-FZNaQjxF.pdf

You are welcome.

When the camera is not in the camera compatible list, it normally not support connect and control.

Hi, ZY Play is designed for WEEBILL series and CRANE series, if you want to connect your smooth 5s and app, you can download ZY Cami

Hi, please provide the phone model info. app version and the video to show the problem to our after-sales service team: info@zhiyun-tech.com.

Hi there, the gimbal Crane M3S not support button control for smartphone. You can refer to the Smooth series if you want a gimbal especially for phone.

​@@zhiyunsupportglobal706 If Smooth 5 combo were good as a device I wouldn't buy Crane M3S.....I hope in future you going to put that function in this Crane Serie, because there is no point the Shutter button can't be controlled on the Foto Cameras but not on the Smartphone camera!!!

@@inetto72 Sorry for this and thank you for your suggestion. Will feedback this to the related department.

Please provide the related video to info@zhiyun-tech.com so we can check for you😊

Hi! Which gimbal and camera are you using?

The gimbal may be faulty and can only be fixed by repair.

Hi! Panasonic GH6 doesn't support Bluetooth Shutter Control, only cable control. 🥺

Hi! For Panasonic GH6, please use the Type-C to Type-C USB (LN-UCUC-A02) cable. 1. Please select "PC (Tether)" for your camera's "USB Connection". 2. When using electronic focusing, the camera lens should be in "MF" mode. 3. Before connecting with a control cable, please first turn off the USB Power Supply in camera settings. 4. When shooting Panorama or Timelapse, it is recommended to turn off auto review and duration time(photo) in the Panasonic camera.

@@zhiyunsupportglobal706 if you use another kind of type-c to type-c could be a problem?

You can check WEEBILL-S Camera Compatibility List: zhiyun-website-shenzhen.oss-cn-shenzhen.aliyuncs.com/instruction/20231013/1697186037889-SBHbjK88.pdf page1. Sony α6700 is not on the compatible list, there will be compatibility issues.

In the video, we did not mount the camera just to better demonstrate the connection process. Customers must mount the camera and balance it before turning on the gimbal during use.

Please contact info@zhiyun-tech.com for more help. 😊

WEEBILL 3S should have a camera mounted on and balanced before powering on.

Yes.

Crane M3S's maximum payload is Sony A7 (474g) +24-70mm f4 (426g). CRANE-M 3S Camera Compatibility List: zhiyun-website-shenzhen.oss-cn-shenzhen.aliyuncs.com/instruction/20240329/1711678714192-t4QWzBSE.pdf

Hi! Which camera are you using? You can check the CRANE-M 3S Camera Compatibility List (Camera Control) here: zhiyun-website-shenzhen.oss-cn-shenzhen.aliyuncs.com/instruction/20240329/1711678714193-Y8kNsHf2.pdf

@@zhiyunsupportglobal706 I still can not get the gimbal to communicate with my ZV-E10. With the supplied cable or the Control module.

@@2brokemicePlease contact info@zhiyun-tech.com with the related video so we can check for you😊😊

Hi! You can press it harder! When you think you have pressed it all the way, try pressing it harder~

@@zhiyunsupportglobal706 Thanks! it works!

You can refer to the WEEBILL 3S Bluetooth Shutter Control Compatibility List: zhiyun-website-shenzhen.oss-cn-shenzhen.aliyuncs.com/instruction/20231204/1701656557232-YmXQfCWt.pdf page20.

Cameras that are not on the compatibility list will have compatibility issues.

For Photo/Video Button, Half press: Activate auto-focus on certain cameras. Long press: Take a photo. Single press: Start/stop filming a video.

Sure🌹The same way.

Yes. Once redeemed it cannot be changed.

If you want Prime, you can subscribe on the APP🌹

Please confirm whether the cable, gimbal, and camera settings are correct. You need to press the button harder. 🌹

Why?🥺🥺

@@zhiyunsupportglobal706 tutorials should be created with someone speaking/explaining the instructions. If a instructor speaks about a process, they will inherently realize there's more info to share compared to adding some text as instruction.

@@wildwestadventures3583 Thanks for your feedback🌹😸

Hi! If you mean you can't connect the camera, please provide the video so that we can check for you🌹😸

Hi! Crane M3 has 1.77 firmware and doesn't have Bluetooth Shutter Control function.

@@zhiyunsupportglobal706 so how can I connect without Bluetooth? I bought this gimbal for this exact reason

Hi, Weebill 3 doesn't have a Bluetooth Shutter Control function😸

Thank you for the support!~❤

Hi! For Panasonic S5 II X, is not currently on the compatibility list due to camera protocol issues, and there may be compatibility issues. 🥺

Não consigo fazer minha Canon R7 dar Rec, nem com cabo e nem sem cabo via Bluetooth, poderia ajudar? Pq se não terei que me desfazer do equipamento.

@@DouglasEstevamFotoFilme Please press the button harder. You can also go to the official website to find further help🌹😸

eae meu amigo tudo bem ? conseguiu resolver ? @@DouglasEstevamFotoFilme

You are welcome, bro~😸

It's my pleasure~😸

Hi! Fujifilm X-S20 is currently not on the WEEBILL 3S Bluetooth Shutter Control Compatibility List. You can use Type-C to Type-C USB (LN-UCUC-A02) cable. zhiyun-website-shenzhen.oss-cn-shenzhen.aliyuncs.com/instruction/20231204/1701656557232-YmXQfCWt.pdf

Hi! Type-C to Type-C USB camera control cable is only for charging, not for controlling.

You can refer to here: zhiyun-website-shenzhen.oss-cn-shenzhen.aliyuncs.com/instruction/20231012/1697105617676-FZNaQjxF.pdf

Entonces no es compatible la m3 con la zve10?

Hi, 1. Bluetooth shutter control and pairing methods: ①Turn on the camera's Bluetooth: go to the camera settings menu, select Network → Bluetooth Settings → Bluetooth Function → On; ②Bluetooth pairing/connection: Network → Bluetooth Settings → Pairing; ③Click the menu button, Bluetooth Shutter → Select the corresponding camera Bluetooth name and click Connect; ④Turn on Bluetooth remote control: Network → Bluetooth Remote Control → On. 2. Due to the limitation of the camera system, the camera control is not available if Bluetooth is only connected but not for remote control. Therefore the remote control should also be enabled. 3. When the camera and WEEBILL 3S are both in Bluetooth shutter and wired control mode at the same time, wired control takes priority and there is no need to actively disconnect Bluetooth. If it still doesn't work according to the video, please contact us by email!

@zhiyunsupportglobal706 what i want to say is that Bluetooth Shutter menú dont appear in my weebill menú and i have firmware 1.77

@@2GX8 Please do not confuse WEEBILL 3S with WEEBILL 3, WEEBILL 3 does not have Bluetooth shutter control function. 😉

Hi! Sorry for replying to you so late! You can refer to here: zhiyun-website-shenzhen.oss-cn-shenzhen.aliyuncs.com/instruction/20231012/1697103774127-FYBw3npd.pdf Page 11. Zoom (Digital/Optical) is not available after connecting to the gimbal due to the unopened camera protocol.

Hi, for Canon R7 and R6 camera cable control, please use the Type-C to Type-C USB (LN-UCUC-A02) cable. 1. Please apply electronic follow focus function in AF mode. 2. If using electronic focusing when recording a video, please "Disable" the " Movie Servo AF ". 3. The Canon DSLR cannot realize the halfway press shutter button to autofocus in Live Preview. If the feature is used, the camera Live Preview mode should be turned off. For Bluetooth Shutter Control, you can refer to ruclips.net/video/cfNA2Awe_2k/видео.htmlsi=Eb1INwR9NiIOMY_i Half-press: Activate auto-focus on certain cameras. Long press: Take a photo. Single press: Start/stop filming a video. You may try to press the Photo/Video Button harder.

Thanks for the reply, today I'll try to follow your instructions. I also have a weebill S, and it works great with both of my cameras, without all these complications.@@zhiyunsupportglobal706

@@zhiyunsupportglobal706 But can't you make an ad hoc tutorial on connecting the Weebill 3S and Canon R7 or R6, via cable and via Bluetooth? You would be doing all Canon customers a great favor

@@mantomax18 Thank you for your suggestion~ I will feedback on this requirement to the relevant departments.

Hi, for Canon R7 and R6 camera cable control, please use the Type-C to Type-C USB (LN-UCUC-A02) cable. 1. Please apply electronic follow focus function in AF mode. 2. If using electronic focusing when recording a video, please "Disable" the " Movie Servo AF ". 3. The Canon DSLR cannot realize the halfway press shutter button to autofocus in Live Preview. If the feature is used, the camera Live Preview mode should be turned off. For Bluetooth Shutter Control, you can refer to ruclips.net/video/cfNA2Awe_2k/видео.htmlsi=Eb1INwR9NiIOMY_i Half-press: Activate auto-focus on certain cameras. Long press: Take a photo. Single press: Start/stop filming a video. You may try to press the Photo/Video Button harder.

@@zhiyunsupportglobal706 Thanks for the reply, today I'll try to follow your instructions. I also have a weebill S, and it works great with both of my cameras, without all these complications.

@@zhiyunsupportglobal706 But can't you make an ad hoc tutorial on connecting the Weebill 3S and Canon R7 or R6, via cable and via Bluetooth? You would be doing all Canon customers a great favor

@@mantomax18 You are welcome~ The two gimbals are connected by different cables, so be sure not to confuse them. 😊

This topic has already been resolved! You need to press the record button until the end :)

Hi! Sorry for replying to you so late! Yes! Half-press: Activate auto-focus on certain cameras. Long press: Take a photo. Single press: Start/stop filming a video

I thank!!! It was very useful!!!@@zhiyunsupportglobal706

Hi! Sorry for replying to you so late! Could you please provide the SN of the gimbal so that I can record it? 😸I would recommend you contact your seller as soon as possible to handle it!

Hi! If you are using the Bluetooth shutter function of the gimbal, it can only wirelessly control the camera to take photos and videos. You can check here: zhiyun-website-shenzhen.oss-cn-shenzhen.aliyuncs.com/instruction/20231018/1697599901416-bprGwkGa.pdf 😸Pages18-20😸

Hi! Fujifilm XT-3 is currently not on the Camera Control) WEEBILL 3S Bluetooth Shutter Control Compatibility List, you can use a Type-C to Type-C USB (LN-UCUC-A02) cable to connect. 😊

@@zhiyunsupportglobal706 it's a pity, thank you 👍

Hi, the latest firmware version of Crane 3S is 1.87, you may send the related issue video to our email so that we can check for you. ;-)

@@zhiyunsupportglobal706 Could you please inform me of the email address to which I should send my question? I looked on the website and did not find this instruction. In fact, on the Zhiyun website (here in Brazil), the available firmware version is still v1.75. Thank you very much!

Hi! If you need object following, you need to install image transmission first.😊 However, we checked the compatibility list of our Image Transmission AI and Image Transmission 2.0. Sony a6000 is not on it. There may be compatibility issues.

Hi! For the Photo/Video Button, half press to activate auto-focus on certain cameras, long press to take a photo, and single press hard to start/stop filming a video. You may try to press it harder. 😸

It worked pressing the button harder??

Sua pergunta me salvou mano kkkkk. Yes it worked pressing harder. It has 2 stages like the shutter button on the camera.

Hi! Panasonic LUMIX GH6 currently cannot connect to Bluetooth with WEEBILL 3S, but it can use a Type-C to Type-C USB (LN-UCUC-A02) control cable to control. 😸😸

@@zhiyunsupportglobal706 but in the compatibility list it says that it is possible

Hi! Weebill 3S can work with sony a7ii by cable. 😊You can check here: zhiyun-website-shenzhen.oss-cn-shenzhen.aliyuncs.com/instruction/20231018/1697599901416-bprGwkGa.pdf

Hi! Which gimbal are you using? You can contact our email and attach relevant videos or pictures so that we can help you faster~ 😸

I have the same problem

Crane m3 is my gimbal