- Видео 49
- Просмотров 2 635
Drive Revenue Retention & Expansion
США
Добавлен 22 ноя 2021
AppEQ helps sales and success teams in B2B companies to get account information and contextual actions easily within their existing applications such as Inbox, CRM, CSP, Calendar etc
We 10X efficacy of CTA for your Success and AM team. Rev / CS Ops team can configure relevant customer 360 views; through in-app widgets and native data integrations capability with CRM, Helpdesk, CSM and BI Platforms.
Example: Got a customer email? Hover over the email, get an account executive summary without ever leaving the inbox.
We 10X efficacy of CTA for your Success and AM team. Rev / CS Ops team can configure relevant customer 360 views; through in-app widgets and native data integrations capability with CRM, Helpdesk, CSM and BI Platforms.
Example: Got a customer email? Hover over the email, get an account executive summary without ever leaving the inbox.
Choosing the Right Company for Your CSM Career
How to Choose the Right Organization for Your CSM Career
In this episode of the SuccessEQ podcast, Lauren, a Customer Success Manager at Knime, shares her expert advice on how Customer Success Managers can navigate their careers by choosing the right type of organization-whether it’s a fast-growing startup or a well-established enterprise.
Key Highlights:
- The different responsibilities of CSMs in startups vs. enterprises.
- How to analyze your skills and aspirations to find the right fit.
- The impact of organizational culture on your career and well-being.
- Career growth opportunities in companies of varying sizes.
- Practical tips on networking, advocating for your growth, and managing up.
I...
In this episode of the SuccessEQ podcast, Lauren, a Customer Success Manager at Knime, shares her expert advice on how Customer Success Managers can navigate their careers by choosing the right type of organization-whether it’s a fast-growing startup or a well-established enterprise.
Key Highlights:
- The different responsibilities of CSMs in startups vs. enterprises.
- How to analyze your skills and aspirations to find the right fit.
- The impact of organizational culture on your career and well-being.
- Career growth opportunities in companies of varying sizes.
- Practical tips on networking, advocating for your growth, and managing up.
I...
Просмотров: 15
Видео
The Customer Success Flywheel: Lessons from Atma on Scaling Growth
Просмотров 11414 дней назад
Unlocking the Future of Customer Success with Atma: Lessons from the Customer Success Flywheel In this insightful episode of SuccessEQ, we sit down with Atma, a highly accomplished Customer Success Executive and author of the book Customer Success Flywheel. Atma shares invaluable lessons from his vast experience, specifically tailored for professionals navigating the Indian market and beyond. T...
Renewals as a Stepping Stone for Expansions
Просмотров 69Месяц назад
How Renewals Can Be a Stepping Stone for Expansions with Abhishek, VP of Customer Success at Kapture CX In this episode, we explore how Customer Success has evolved into a revenue-driving function and how renewals can be leveraged as a stepping stone for expansion. Key Discussion Points: 🎯 The transformation of Customer Success from a cost center to a key contributor to revenue retention. 🎯 Why...
Scaling the Customer Success Ladder: Secrets to Leadership Growth
Просмотров 2262 месяца назад
In this insightful episode of SuccessEQ-Coffee Hours, we dive deep into the world of Customer Success leadership with our special guest, Manish M. With a decade of experience in the field, Manish shares his journey and provides valuable insights on how to grow from an individual contributor to a leadership role in Customer Success. We talked about: - The evolution of Customer Success over the p...
From Output to Outcome: Transforming Product Focus into Customer Success
Просмотров 1782 месяца назад
In this episode of SuccessEQ-Coffee Hours, we dive deep into the crucial shift from product output to customer outcomes. We explore how success is a function of business outcomes, which in turn depend on customer outcomes derived from product outcomes. We covered: - The distinction between product output and customer outcome - The importance of value creation at every step of the customer journ...
Transforming CS Teams: The Power of Scaled Customer Success
Просмотров 962 месяца назад
I had the pleasure of hosting Anupran, Customer Success Leader at Netradyne, on our podcast. We dove deep into the world of Scaled Customer Success. Here are some highlights: 1️⃣ What is scaled customer success? Anupran: "It's something where we automate things a lot... accommodating right contents, right things at the right time to the customers and definitely working on use cases where CSMs a...
Navigating Customer Success Without a Customer Success Platform
Просмотров 1063 месяца назад
Welcome to another episode of the Success EQ: Coffee Hours Podcast! In this episode, we're joined by Vipul, CS Head at GTM Buddy, to discuss how small companies can effectively manage customer success without a dedicated Customer Success Platform (CSP). In this episode, we cover: - The challenges small companies face in managing customer success without dedicated tools. - Strategies for structu...
AppEQ - Overview (Video)
Просмотров 413 месяца назад
AppEQ is the Customer Data and Insights Activation Platform that empowers you to transform scattered data into actionable insights that drive real business results. Here's how: Unify Your Data Landscape: Break down data silos and bring all your customer information together - CRM, Helpdesk, Email - into one central hub for a complete 360-degree view. Interactive Insights, Instantly: Ditch stati...
Navigating Career in Customer Success
Просмотров 1613 месяца назад
Welcome to another caffeinated episode of Customer EQ podcast. We have Ankit, senior manager at MoEngage with us today! We discussed strategies, skills, and career paths in customer success, emphasizing the importance of a customer-centric approach and the flexibility of the sector for individuals from diverse backgrounds. He also highlighted the significance of data and analytics skills, the n...
Explainer AppEQ Overview
Просмотров 103 месяца назад
AppEQ.ai - Activation of Data and Insights within your team's workflow Do you have a treasure trove of customer data scattered across different systems? AppEQ.AI unlocks its true potential. We're a Customer Data and Insights Activation Platform that helps you: Unify Customer Data: Consolidate data from all your sources - CRM, Inbox, Helpdesk, and more - into a single, unified view. Interactive ...
AppEQ - Interactive Dashboard in Salesforce
Просмотров 83 месяца назад
Unlock Customer Insights in Salesforce with Interactive Dashboards (Explainer Video) Feeling overwhelmed by scattered customer data in Salesforce? AppEQ can help! This explainer video dives into how AppEQ's Customer Data and Insights Activation Platform empowers you to: Unify Customer Data: Consolidate all your Salesforce data - leads, contacts, cases, activities - into a single, unified view f...
AppEQ - Case Study Video - Architecture, Engineering and Construction Industry
Просмотров 14 месяца назад
Case study explores how an award-winning interior design and contracting company used AppEQ to improve project delivery and invoice collection. Challenge: The design firm have faced issues with: Delayed project delivery: Meeting deadlines for design and construction of office spaces is challenging. Slow invoice collection: Delays in receiving payments from clients after project completion could...
AppEQ - Case Study Video - Logistics for D2C
Просмотров 74 месяца назад
𝐇𝐢𝐠𝐡 𝐂𝐡𝐮𝐫𝐧 𝐆𝐨𝐭 𝐘𝐨𝐮 𝐃𝐨𝐰𝐧? 𝐀 𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐋𝐨𝐠𝐢𝐬𝐭𝐢𝐜𝐬 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐫 𝐒𝐡𝐨𝐰𝐬 𝐇𝐨𝐰 𝐓𝐡𝐞𝐲 𝐒𝐥𝐚𝐬𝐡𝐞𝐝 𝐈𝐭! 𝐓𝐢𝐫𝐞𝐝 𝐨𝐟 𝐥𝐨𝐬𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐰𝐢𝐭𝐡𝐢𝐧 𝐭𝐡𝐞 𝐟𝐢𝐫𝐬𝐭 𝐦𝐨𝐧𝐭𝐡? You're not alone. Many businesses struggle with high churn rates, impacting revenue and growth. 𝐇𝐞𝐫𝐞'𝐬 𝐚 𝐫𝐞𝐚𝐥-𝐥𝐢𝐟𝐞 𝐞𝐱𝐚𝐦𝐩𝐥𝐞 𝐨𝐟 𝐡𝐨𝐰 𝐚 𝐥𝐞𝐚𝐝𝐢𝐧𝐠 𝐥𝐨𝐠𝐢𝐬𝐭𝐢𝐜𝐬 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐫 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐞𝐝 𝐭𝐡𝐞𝐢𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐚𝐧𝐝 𝐬𝐥𝐚𝐬𝐡𝐞𝐝 𝐜𝐡𝐮𝐫𝐧 𝐫𝐚𝐭𝐞𝐬 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭𝐥𝐲. 𝐓𝐡𝐞 𝐂𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞: -High cus...
AppEQ.AI - Data and Insights Activation Platform for B2B
Просмотров 134 месяца назад
Unlock the Hidden Potential of Your Data. Learn More Today! This creates a sense of urgency and opportunity.
Strategies for Effective Upselling and Cross-Selling in B2B | Mary Poppen | Sandy Yu | AppEQ
Просмотров 2510 месяцев назад
Strategies for Effective Upselling and Cross-Selling in B2B | Mary Poppen | Sandy Yu | AppEQ
Scaling Customer Success Teams in Hyper-Growth Companies | Bradley Liou
Просмотров 2110 месяцев назад
Scaling Customer Success Teams in Hyper-Growth Companies | Bradley Liou
Whispering Wins: Client Advocacy Behind the Scenes with Sandy Yu | Success EQ | App EQ
Просмотров 611 месяцев назад
Whispering Wins: Client Advocacy Behind the Scenes with Sandy Yu | Success EQ | App EQ
Unlocking Customer Advocacy: Strategies for Success | CS Coffee Hours
Просмотров 8011 месяцев назад
Unlocking Customer Advocacy: Strategies for Success | CS Coffee Hours
What the Best Customer Success Leaders Do Differently | Kristi | Sandy | App EQ
Просмотров 72Год назад
What the Best Customer Success Leaders Do Differently | Kristi | Sandy | App EQ
Segmenting Customers for Driving Growth | Success EQ | Jeff & Sandy
Просмотров 9Год назад
Segmenting Customers for Driving Growth | Success EQ | Jeff & Sandy
Strategies and Insights for Account Managers and Revenue Leaders | CS Coffee Hours | Jeff & Sandy
Просмотров 26Год назад
Strategies and Insights for Account Managers and Revenue Leaders | CS Coffee Hours | Jeff & Sandy
Driving Customer Success at a Hyper-Growth Company | CS Coffee Hours | Bradley & Sandy
Просмотров 20Год назад
Driving Customer Success at a Hyper-Growth Company | CS Coffee Hours | Bradley & Sandy
CS Coffee Hours | Driving Growth in Long-Tail and Tech Touch | Sandy & Angeline
Просмотров 57Год назад
CS Coffee Hours | Driving Growth in Long-Tail and Tech Touch | Sandy & Angeline
Leveraging Tech in Customer Success | AppEQ | Jeff Heckler | Sandy Yu
Просмотров 10Год назад
Leveraging Tech in Customer Success | AppEQ | Jeff Heckler | Sandy Yu
Rajat Shukla on AppEQ & Salesforce Startup Program
Просмотров 20Год назад
Rajat Shukla on AppEQ & Salesforce Startup Program
AppEQ - Drive up NRR with in-app Customer Insights for your Sales & Success team
Просмотров 107Год назад
AppEQ - Drive up NRR with in-app Customer Insights for your Sales & Success team
Great talk Ankit and Kritika! Valuable insights for people starting in Customer Success or moving through their CS careers.
*promosm* ✔️