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Simple Cisco Voice Tutorials
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Добавлен 9 фев 2017
Cisco Voice tasks and concepts made easy. I would love feedback on the material! Please tell me what you would like to learn more about!
Play Callers Position in Queue UCCX 12.5 Scripting
In this video I show you how to play the callers position in the queue to them.
files: github.com/martinclason123/QueuePosition.git
Other UCCX scripting video: ruclips.net/video/4I6zsDNZsSc/видео.html
00:00 Intro
00:30 Diagram review
01:00 Github files
01:30 Uploading prompts to UCCX
02:30 Creating variables
04:30 Script setup work
05:50 Scripting
10:45 uploading the script
12:00 Testing
13:12 Outro
files: github.com/martinclason123/QueuePosition.git
Other UCCX scripting video: ruclips.net/video/4I6zsDNZsSc/видео.html
00:00 Intro
00:30 Diagram review
01:00 Github files
01:30 Uploading prompts to UCCX
02:30 Creating variables
04:30 Script setup work
05:50 Scripting
10:45 uploading the script
12:00 Testing
13:12 Outro
Просмотров: 2 300
Видео
Add CUIC Live Reports to Cisco Finesse!
Просмотров 4,3 тыс.2 года назад
In this video I show you how to add CUIC live reports to Cisco Finesse. 00:00 Intro 00:55 Adding a custom tab to finesse 04:40 How to create live reports 07:38 Getting the report permalink 09:20 editing permissions on live reports 10:00 creating gadget 12:55 explanation of filters 14:30 adding gadget to xml layout 15:40 advanced composite filters 30:30 Outro live data Cisco guide: www.cisco.com...
How to add a custom gadget to Finesse in UCCX 12.5
Просмотров 4,1 тыс.2 года назад
In this video I add my courtesy callback React application to Cisco Finesse Link to React project: ruclips.net/video/pvNACJ4_I6A/видео.html Complete guide from Cisco : developer.cisco.com/learning/labs/finesse-add-a-gadget/download-a-finesse-sample-gadget/ FileZilla: filezilla-project.org/download.php?type=client#close Sample Gadgets Page: developer.cisco.com/site/finesse/ 00:00 Intro 00:20 res...
Bulk Cisco Jabber Profiles in CUCM!
Просмотров 2,7 тыс.2 года назад
In this video I show you how to create Jabber profiles with the bulk admin tool. The csv files can be found here: Files: github.com/martinclason123/Bulk-Admin-Files 00:00 Intro 00:15 Preparing Users File 00:50 Explanation of the users file 03:50 Upload the user file to bulk admin tool 05:00 Verifiy results 06:40 creating the phone template 08:12 creating the phone csv file 10:20 uploading the f...
How to Trace a Call in CUCM
Просмотров 13 тыс.2 года назад
I walk through finding call data using RTMT and CDR in CUCM 00:00 Intro 00:12 Enable CDR 01:12 Installing RTMT 02:00 Logging into RTMT 02:22 Tracing with RTMT 06:47 Tracing with CDR analysis in CUCM 09:13 Outro
UCCX Courtesy Callback Live Dashboard, FREE!
Просмотров 1,6 тыс.2 года назад
I show you how to use the UCCX REST step to build a live dashboard. Need help getting this set up? Reach out to me at martin@martinclason.net install node js - nodejs.org/en/download/ install mongodb - www.mongodb.com/try/download/community install mongo compass www.mongodb.com/try/download/compass Install Visual studio code code.visualstudio.com/docs/?dv=win Download Node JS API Files github.c...
UCCX Courtesy Callback Script FREE!
Просмотров 4,2 тыс.2 года назад
How to write script that allow customers to skip the queue and receive a call from an agent when they become available. Files link (diagram, WAV files, scripts): mega.nz/folder/5eVgTLbK#dpghR-lEWaretESKqP8ESg 00:00 Intro 00:15 Demo 02:00 Flowchart Overview 04:20 Writing Script 1 24:55 Creating courtesy callback skill/queue 26:00 Writing script 2 30:30 Building 2nd application 32:30 Testing 33:2...
Have Jabber Find CUCM Automatically (And how to set up Jabber)
Просмотров 2 тыс.2 года назад
00:00 Intro 00:41 Adding SRV to DNS 02:14 Resetting Jabber and logging in 03:29 Setting up a user for Jabber 04:14 Creating Jabber in CUCM 06:19 Adding an Extension to Jabber In this video I show how to add an SRV record to DNS, saving administration work. I also show how to create a Jabber phone and set up a user.
Cisco Unity Connection Visual Voicemail in 5 Minutes! Enable and Access the Web portal
Просмотров 3,9 тыс.2 года назад
I show how to access the self service/visual voicemail web portal in Cisco Unity Connection 00:00 Intro 00:15 Demonstration of the web portal 01:00 Create a Class of Service 02:30 Apply Class of Service to User Account 02:49 How to get to the web portal 03:13 Log in when users are imported from LDAP 03:25 How to log in with local account 05:45 How to change voicemail PIN from web portal
How To Upgrade Cisco Call Manager Cluster
Просмотров 8 тыс.2 года назад
I upgrade my CUCM cluster of a publisher and subscriber from version 12.5 to 14. Audio issues with first attemmpt, so this is a redo 00:00 Intro 01:34 Make sure you have the correct resources 01:56 How to change the VM specs 03:22 Get SFTP server ready 04:31 allow through firewall 05:31 Log into CLI and check version and disk space 06:56 upload and install COP files 09:45 upload and install the...
Integrate Unity Connection 12.5 With Active Directory (LDAP) in 10 Minutes and Import Users
Просмотров 2,7 тыс.2 года назад
In this video, I walk through enabling directory synchronization, adding an LDAP connection, and finding the right user search base.
Integrate Unity Connection 12.5 with CUCM in less than 10 minutes with SIP trunk
Просмотров 4,7 тыс.2 года назад
I demonstrate how to integrate Unity with CUCM using a SIP trunk
How to Install Cisco Unity Connection 12.5
Просмотров 3 тыс.2 года назад
In this video I create a fresh installation of Cisco Unity 12.5. In the next I will show how to connect it to Call Manager How to make bootable ISO: ruclips.net/video/_Nv9xzfB1_k/видео.html OVA Template: software.cisco.com/download/home/283062758/type/282074348/release/OVA-12.5 Non-bootable ISO: software.cisco.com/download/home/286313379/type/286319533/release/12.5(1)SU5
Guide to configuring Directory Numbers, BLF speed dials, and normal speed dials on a phone in CUCM
Просмотров 4,7 тыс.2 года назад
I walk through adding and removing DNs, BLFs, and Speed Dials on a Cisco 7965 in CUCM 12.5 I also show how to set up phone button templates.
Multiple Languages UCCX Script
Просмотров 1,3 тыс.2 года назад
In this video I write a script that plays prompts in different languages based on what the caller chooses, as well as delivers the agent to a different CSQ. Thanks for watching!
How To Upgrade Phone Firmware In Call Manager 12.5 (individual OR global)
Просмотров 14 тыс.2 года назад
How To Upgrade Phone Firmware In Call Manager 12.5 (individual OR global)
How to Register a Grandstream ATA to Cisco Call Manager 12.5
Просмотров 4,7 тыс.2 года назад
How to Register a Grandstream ATA to Cisco Call Manager 12.5
Allow UCCX Supervisors to Open/Close Call Centers VIA phone Call (UCCX Scripting)
Просмотров 1,6 тыс.2 года назад
Allow UCCX Supervisors to Open/Close Call Centers VIA phone Call (UCCX Scripting)
How to write a prompt manager script in UCCX
Просмотров 2,2 тыс.2 года назад
How to write a prompt manager script in UCCX
UCCX scripting - Get caller digit input and use it as a login PIN
Просмотров 1,5 тыс.2 года назад
UCCX scripting - Get caller digit input and use it as a login PIN
How to design, write, and troubleshoot UCCX scripts
Просмотров 7 тыс.2 года назад
How to design, write, and troubleshoot UCCX scripts
How to record and upload prompts for UCCX using audacity
Просмотров 3 тыс.2 года назад
How to record and upload prompts for UCCX using audacity
How to add a UCCX application/script and take calls VIA CSQ
Просмотров 2,5 тыс.2 года назад
How to add a UCCX application/script and take calls VIA CSQ
Download UCCX12.5 script editor and Make a new script
Просмотров 3,5 тыс.2 года назад
Download UCCX12.5 script editor and Make a new script
How to add a Call Control Group in UCCX 12.5
Просмотров 3,2 тыс.2 года назад
How to add a Call Control Group in UCCX 12.5
How to create an agent in UCCX 12.5 and log into Cisco Finesse
Просмотров 13 тыс.2 года назад
How to create an agent in UCCX 12.5 and log into Cisco Finesse
UCCX 12.5 Create a Supervisor, Skill, CSQ, and Team
Просмотров 6 тыс.2 года назад
UCCX 12.5 Create a Supervisor, Skill, CSQ, and Team
UCCX 12.5 Installation and integration with CUCM
Просмотров 9 тыс.3 года назад
UCCX 12.5 Installation and integration with CUCM
how to set up automatic fail over in Call Manager (CUCM 12.5)
Просмотров 2,7 тыс.3 года назад
how to set up automatic fail over in Call Manager (CUCM 12.5)
Add a Call Manager Subscriber to a cluster CUCM 12.5
Просмотров 8 тыс.3 года назад
Add a Call Manager Subscriber to a cluster CUCM 12.5
Awesome Videos. Please keep them coming.
how to setup press 1 route voicemail
thanks
good work friend !
How do i do this is production for 200 users?
thanks G
grate dude you are explaining in very clear information , thank you eg: the NIC driver detail with chrome &firefox diff cool
I’ve downloaded the ISO and Recovery ISO on the internet archive.
Awesome video
Dear, Thanks for putting your efforts to explain the whole concept in an easy manner, I am totally new to UCCX, I got an opportunity to build a small inbound call center and really this helped me a lot to prepare the script and do the configurations as per the clients requirement, If any help needed I will update you in this, Really appreciate your training capabilities.
Thanks for the excellent help. I looked at the files and only found script #2. Can you please upload script 1?
Great tutorial ! Can I do the upgrade to the inactive partition in business hours ? Is there any impact during that process ? Thx
Thanks a lot, so please i have an issue Registered phone shows a screen which says Services "Requesting" How can i disable that ?
Thank you sir
Nice video! Question, have your ran into and weirdness with NAT and SIP. Would you recommend using secure SIP or encrypting the signaling and media?
Thank you for making these videos, they're super helpful!
this was awesome, thank you.........
What is the latest version which uses the vsphere app instead of the web interface?
Thank you!! great video.
Awesome job here man
How do I assign users to unity from my CUCM system? I can call in fine but it directs me to an IVR, which is the thing you called into at the end, I havent really been able to find anything on how to so help would be greatly appreciated
Thank you! You saved my life!
Thank you for helping. Enjoy the content. The NTP Server is really honestly the hardest part so i feel your pain lol.
Can you also show how to integrate webex to the unified call manager
Great tutorials on cucm upgrades
Great Collab Tutorials🙌🙌🙌
I did all the commands and it showed no errors, but it doesn't show that its registered to my voip.ms server of choice i double checked everything, and still nothing
Did you have advance UCCX course ?
Hi, great video here, but I'm stuck on getting this to fully work. I have an initial script with the prompt for providing a callback number and confirming it and can see the ghostCaller end up in the callback CSQ, but when I have an agent become ready that agent gets the call reserved, but then I get "we're sorry, we are currently experiencing system problems" and repeats that cycle. What am I missing here? I believe I setup the scripts, applications, CSQs and control groups as they need to be.
Outstanding video, the Diagram folder is empty
The download link for the scripts does not work. It takes me to a page with a cloud with an M?
You're a legend, this is pretty straight forward and easy to understand. Thank you.
Very good stuff man. Keep it up. Hope you post other videos for CER, & Expressway C/E
So im not sure where to comment but what Im trying to figure out is how to give an extension a name, as in if I get a call from that extension, it will say the name instead of just the extension number. (For example, instead of "1001", im trying to make it say "Kitchen Phone"
A couple things I appear to be stuck on. The second script does not appear to contain prompt 1005, I believe it shows it in the green portion of the flow chart but it does not appear in the second script queue loop script you posted. Also, if the first script disconnects the caller with the go to End after the place call step to the secondary script how will the second script know where to return the call to? Seems like the call back number would be lost at that point. Any help would be greatly appreciated.
The CallBack Script works fine however we have an issue with a detail: When you answer the call in Finesse appear as connected number the UCCX CTI (in your case 8026) however usually the customers need present in Finesse the final number (the callerID) in your case 616123XXXX. Can you explain or upload the correct way to present the CallerID in Finesse and not the CTI?
Thank You!! Your video is awesome, your are very good with Cisco UCM
Thanks very much. Very helpful!
Where I can download this DNS Manager software?
I don't see the calendar item in the script editor
Great and simple to understand 👍
Where do i find my profile text, i'm using XMPP and pidgin
Wondering on how to set up Whisper Agent Greeting? Is there a tutorial on how to set this up?
Thanks!
0:39 setting
thanks man.. you are awesome..!!
Best Videos for Cisco Voice on RUclips , thank you so much! What is the Cisco Certification you took to learn all this?
Thanks man, super helpful.
Hey, love what I've seen so far. I am NOT a scripting expert but I have inherited an existing script that works but the Call Center want's to add something. They want a customer to call in and select a queue from a main menu (done) then get dumped into the queue (done). However, when they're in the queue they simply sit in the queue until they hang up or someone answers. What they WANT to happen is for a message to be played every 5 minutes offering to allow the user to leave a voicemail or continue to hold. Do you have a script similar to this that I can use to modify my existing script? Thank you very much.
Hey man!...i have been all day trying to make this configuration but i still get "The user is not allowed to view this report.Check if default filter is configured and bypass filter is enabled." error if I try to get the permanlink directicly in a browser. I already check all permission and nothing seems to work :( ...and of course the gadget doesn´t work as well, my mind going to explode... Would you have some tips to figure it out?...