- Видео 23
- Просмотров 62 984
DecisivEdge, LLC
США
Добавлен 2 фев 2017
DecisivEdge is a business consulting and technology services company. We support our clients’ critical business and technology needs by providing them with the customized technology solutions, operational strategies and detailed analytics required to seize their market opportunity.
We are knowledge leaders with deep experience. Our clients benefit from our unique ideas, knowledge of industry best practices and our ability to develop creative solutions to overcome their highest priority business and technology challenges. Our collaborative approach is designed to really understand our clients’ business objectives, and then deploy a seasoned solution delivery team to get the job done right the first time.
Our team has a very unique and broad skill set, ranging from Business Optimization, to Technology Strategy and Solutions Delivery, to Analytics, to Enterprise Quality Assurance.
We hope you enjoy watching our informational videos.
We are knowledge leaders with deep experience. Our clients benefit from our unique ideas, knowledge of industry best practices and our ability to develop creative solutions to overcome their highest priority business and technology challenges. Our collaborative approach is designed to really understand our clients’ business objectives, and then deploy a seasoned solution delivery team to get the job done right the first time.
Our team has a very unique and broad skill set, ranging from Business Optimization, to Technology Strategy and Solutions Delivery, to Analytics, to Enterprise Quality Assurance.
We hope you enjoy watching our informational videos.
Video Case Study - Salesforce Optimization for Behavorial Health Organization
Salesforce Success: A Behavioral Health Transformation
In this video you will see how DecisivEdge helped a National Behavorial Health Organization transform their Admissions process with Five9 and Salesforce. By revamping their 125-agent contact center, enhancing patient admissions, and unifying multiple systems, we drove $2.8 million in annual benefits and reducing contact center staff.
Key Salesforce Optimization Highlights:
- Boosted agent productivity and efficiency
- Seamless Salesforce and telephony integration
- Automated workflows for better insights and faster decisions
- 253% ROI over three years
Website: www.decisivedge.com/
LinkedIn: www.linkedin.com/company/decisivedge-llc/
Salesforce...
In this video you will see how DecisivEdge helped a National Behavorial Health Organization transform their Admissions process with Five9 and Salesforce. By revamping their 125-agent contact center, enhancing patient admissions, and unifying multiple systems, we drove $2.8 million in annual benefits and reducing contact center staff.
Key Salesforce Optimization Highlights:
- Boosted agent productivity and efficiency
- Seamless Salesforce and telephony integration
- Automated workflows for better insights and faster decisions
- 253% ROI over three years
Website: www.decisivedge.com/
LinkedIn: www.linkedin.com/company/decisivedge-llc/
Salesforce...
Просмотров: 22
Видео
Salesforce CX Transformation: $2.8 Million Annualized Benefit for Behavioral Health Organization
Просмотров 433 месяца назад
Is your Salesforce implementation underperforming? In this in-depth case study, we detail how DecisivEdge transformed the Salesforce platform for a large behavioral health organization with 14 addiction recovery centers. By optimizing their 125-agent contact center, streamlining the patient admissions process, and integrating multiple platforms, we helped the client realize a $2.8 million annua...
Salesforce Transformation - How DecisivEdge Improved Efficiency for a Behavioral Health Company
Просмотров 523 месяца назад
Is your Salesforce implementation delivering the results you expect? In this video, we showcase how DecisivEdge transformed the Salesforce environment of a multi-facility behavioral health organization, optimizing a 125-seat contact center and driving significant business value. Key highlights of the transformation include: - Streamlining the patient journey - Automating key contact center task...
How to Implement Salesforce - A Step by Step Salesforce Implementation Guide
Просмотров 1403 месяца назад
Looking to make your Salesforce implementation a success? In this video, we’ll walk you through five essential steps to ensure you get the most out of your Salesforce investment. Whether you're aiming to improve customer experience, streamline operations, or scale your business, following these key steps will guide you towards a smooth and effective Salesforce implementation. 5 Key Steps for a ...
Establishing Synergy Across Your Omnichannel Strategy - Reuters Customer Service & Experience USA 22
Просмотров 68Год назад
In the fast-paced, digital landscape, it is business-critical that your organization understands how to develop, implement, and refine digital channels that offer convenience and efficacy to your customers. Karl Fischer, Managing Director, CX Transformation at DecisivEdge discusses why it is critical for organizations to establish and build synergies across all your digital channels. At Reuters...
Five9 & DecisivEdge - Close The Digital Gap interview with Karl Fischer at Five9 CX Summit 2022
Просмотров 1682 года назад
The pandemic accelerated the digital migration for many companies. One of the most important digital transformations that an organization can implement is for its contact center. Many that did pivot, either with partial or full legacy system replacements, or to a full or hybrid cloud-based model that integrates with on-premise technologies, still have significant Agent and Customer Experience g...
Oracle Financial Services Lending and Leasing (OFSLL) - An Overview
Просмотров 4233 года назад
Oracle Financial Services Lending and Leasing (OFSLL) is an end-to-end digital lending solution from origination into servicing and through collections. OFSLL is comprehensive asset finance software for loan, lease, and line of credit products on a single platform, with three vital take-home benefits-reduced operating costs, improved customer service, and enhanced efficiency of your lending and...
elets Healthcare Transformation Summit - October 2020
Просмотров 654 года назад
In this video, during the elets Healthcare Transformation Summit, DecisivEdge India CEO, Sandip Kumar Sharma talks about some of the most prevalent technology challenges hospitals and hospital systems currently face in India.
Data Science Screencast
Просмотров 1484 года назад
In this screencast you will see the features and functionality offered by Microsoft Azure's Databricks Cloud Computing Environment, a unified analytics platform.
Software Test Automation Video
Просмотров 1355 лет назад
In this video, Director of Quality Assurance at DecisivEdge, Jim Chickadel offers insight into Software Test Automation.
Product Spotlight - Lending & Leasing as a Service
Просмотров 4756 лет назад
In this video, Senior Vice President and Director of Advisory Services, Andrew MacDowell talks about why DecisivEdge built Lending and Leasing as a Service (LLaaS). Learn more about LLaaS by visiting our website: www.decisivedge.com/lending-software/
7 Stages in Loan Origination
Просмотров 44 тыс.6 лет назад
In this video DecisivEdge Senior Vice President Andrew MacDowell, product owner of Lending and Leasing as a Service (LLaaS), talks about 7 stages in the loan origination process.
Traditional Lending Comes of Age
Просмотров 3996 лет назад
In this video DecisivEdge Senior Vice President Andrew MacDowell, product owner of Lending and Leasing as a Service (LLaaS), talks about new trends & innovations in the lending industry at Oracle Industry Connect 2018. Joining Andrew in this session is Steve Forte, the then current CFO of Thinking Capital and John Savage, CTO of Microf, LLC.
DecisivEdge Introduction Video
Просмотров 6416 лет назад
DecisivEdge helps clients across the world find, develop, and sustain competitive advantage. From strategy to technology to analytics, our global team provides a tightly knit program of services that optimize processes and amplify the value of your business. At the same time, we help you navigate the uncertainty that can accompany change - drawing on our deep background in operations, we evalua...
Lending & Leasing Scorecard
Просмотров 2567 лет назад
In this video, Andrew MacDowell, Director of Advisory Services at DecisivEdge walks you through how to Score your lending and leasing platform. He makes it easy for you to complete your scorecard in three easy steps within three minutes. It works just like your golf game..
Tricentis Tosca Test Automation Best Practices
Просмотров 1,8 тыс.7 лет назад
Tricentis Tosca Test Automation Best Practices
Six Auto Loan Origination Software (LOS) "Must Haves"
Просмотров 2,6 тыс.7 лет назад
Six Auto Loan Origination Software (LOS) "Must Haves"
Quality Assurance - Shift Left Testing
Просмотров 8987 лет назад
Quality Assurance - Shift Left Testing
Oracle Financial Services Lending and Leasing - Collections Module
Просмотров 6197 лет назад
Oracle Financial Services Lending and Leasing - Collections Module
Oracle Financial Services Lending and Leasing - Servicing Module
Просмотров 4417 лет назад
Oracle Financial Services Lending and Leasing - Servicing Module
Oracle Financial Services Lending and Leasing - Origination Module
Просмотров 1,3 тыс.7 лет назад
Oracle Financial Services Lending and Leasing - Origination Module
I am new to TOSCA, so can you please show me on screens how to use Best Practice at all folder levels?
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